Very quick to sign up and it was exactly what l needed for my pet for future use for any medical problems etc that may occur. Explained quite clearly for me
Easy claim, quick payment
Online claim process was straightforward and payment was received in a few days. Only thing that was confusing was requirement for vet notes on the online portal but my vet would not release them to me - only direct to insurer.
Reliable and helpful, literally a life saver for our dogs.
RPI has been reliable and literally a life saver for 3 of our dogs over the last 9 years. Claims are easy to submit and are processed quickly, call centre staff are really helpful on the phone when needed. We are relieved that we can tell our vet to apply whatever tests and treatments are needed to help our beloved dogs get back to full health, knowing we are covered for up to 80% of the costs. We have had some scary close calls and thankfully this insurance has helped us through.
Easy to apply for, quick and cheap
I've only just ordered it today so there's not much else I can say. I applied for home and contents insurance at the same time 5 more words to get to 30.
This has been a great help!
Claims lodged don’t take very long to resolve at all. It was easy to set up and is excellent value. I have been with Real Pet Insurance for over 3 years.
**RPI is great for value and simple to get started, we were with Pet Insurance Australia but changed as their prices went up alot higher.
Our girl is 17mnths and has had 3vet visits not including vaccinations etc. Our first claim with RPI was last month and is taking so long to process. They do not make it easy and have palmed the claim off as pre-existing and routine care which it most definitely is Not. Not only has it stumped myself but also our vet who has had to email them consultation notes 3x now to have the claim reviewed. Think twice b...
Peace of Mind
I have been with Real Ins for about 9 years approx. I couldn't be without it...as my dog is getting older she has had a few more visits to the vet and Real cover a large portion of the cost. The claims are settled quickly and easily. I would highly recommend!!
Great informative service.
Within minutes of requesting information & a quote I had a call answering all questions I had. Very informative. Great staff. Great service. Competitive pricing for two dogs. I'm very happy.
I highly recommended Real pet insurance. They listen, support and good customer service.
I have been for 5 years. I Highly recommend Real Pet insurance if you’re looking for Pet insurance. I have lodged a claim. It was resolved in a week. Email confirming steps taken to resolve the claim.
The reviewer stated that an incentive was offered for this review
Very happy- easy to deal with
Value for money, Great rebate, very easy and fast claim process, you receive the money and email confirmation within a few days. Been with the company for 3 years and am very happy with the cover
Wouldn't be without Real Pet Insurancr
My puppy is 9 years old and we have been insured with Real pet insurance since he was 8 weeks old. Our dog wouldn't be with us if we hadn't had him insured. Real pet insurance have always paid out on this policy to the tune of thousands over the past 9 years. Occasionally they have requested the history from the vet which is no hassle to me or the vet. Real have always paid our claims, they let you know when it had been recieved and the refund is in my bank account. This policy has been great value for money, so thankyou Real Pet Insurance.
We are very happy with this service.
Commensed policy in 2011, and have made numerous claims for our two dogs. Response and follow up have been prompt and satisfactory. Our policy has been excellent value and has helped us, financially, to cope with responsible pet ownership.
So simple and easy. You are great !
Claim was lodged on Thursday . Got my pay out the next Monday. Been insured for 3 years with you. This was my first claim. It was completed quickly and easily
the best insurance there is.
The policy was very easy to set up, I have not lodged a claim yet. I have been with Real pet Insurance for 2 years, with my cat. I have confidence that lodging a claim will be just as easy.
Instant policy quote with minimal info (Breed and DOB only)
Quote process was online and super fast. Only required the pup’s breed and DOB. Quick process to set up reoccurring credit card payment. Found the premium to be competitive. (Don’t be fooled by insurers offering free months upfront when the overall cost will be more over the life of the pup!)
Simple and Easy
We have had most of our dog's claims out through our vet and it is a fast and efficient process whereby claims were paid into our nominated bank account. I could not be more thankful for the seamless process, thank you Real Pet Insurance!
- Pet Insurance - Standard Accident & Illness Cover
- Verified customer
Real Pet Insurance allowed us to give our Big Boy the best care possible!
We had our beautiful Big Bullmastiff Ace insured with Real for almost 5 years. During this time we had several claims, 2 of those claims were a very substantial amount and were paid by Real.
Unfortunately our big boy passed away recently but we were able to give him the best chance possible to try to beat his illness due to having this insurance. Our final claim was paid to us quickly and without question which was so appreciated in such a time of grief. They even cancelled our policy once our final claim was paid out.
For piece of mind I woul...
Service you can rely upon!
During a stressful time you shouldn’t have to worry about vet bills, and with Real Pet Insurance, you don’t! Sorted quickly and easily with no stress or hassle, and 75% of the costs were covered. Thank you Real Pet Insurance!
No excess on claim and competitive rates
Exceptional value for money . New to real insurance but would recommend to anyone because of the competitive rates and zero excess on claiming. Its also very easy to set up online .
Easy and straightforward
Called to add my puppy to my pre existing plan, everything was explained well, information given well. Have been with Real insurance for years, always great with claims, never had an issue at all.
|Annual Benefit Limit||$12,000|
|Amount of Vet Bill Covered||Up to 75%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Not Included|
|Emergency Boarding Fees||$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||$2,600|
|Waiting Period for Illness||30 Days|
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