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Real Pet Insurance Standard Accident & Illness Cover

Real Pet Insurance Standard Accident & Illness Cover

4.6 from 11 reviews

Reviews

(10)
(0)
(0)
(0)
(1)
  • Value for Money
    4.5 (11)
  • Transparency
    4.3 (11)
  • Customer Service
    4.6 (11)


Easy and straightforward

published

Called to add my puppy to my pre existing plan, everything was explained well, information given well. Have been with Real insurance for years, always great with claims, never had an issue at all.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Caroline,
I’m glad to hear this was such a simple and informative experience for you and I appreciate you taking the time to share this with us.
Kind regards,
Alisa


2 dogs always perfect service

published

the policy is great for us. 5 to 6 days for the claim to be resolved.we have been with real insurance with 2 dogs for over 6 or 7 years. 1 of our dogs had extensive procedures done at the animal Hospital and died of cancer 4 days after the first visit cost well over $3600 they paid us 75% of this with in 24 hrs .

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance
Hira
Hira

Thank you

Whiskey pants

Whiskey pantsCentral, SA

  • 2 reviews

Very satisfied

published

Ive been with real pet insurance for a few years now, whilst we have never had to make a claim on one of our policies (and hope it stays that way) we have made numerous claims on our other pet and have had all his claims paid out.
we have great peace of mind having the two policies for our fur babies, knowing its there should they require special vet treatments.
The funds were paid back within a couple days and the pet portal is easy to use and submit claims.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Jenny M.

Jenny M.Metropolitan Adelaide, SA

Super quick to recieve refunds

published

we have been with Real Pet Insurance for 8 years now.
We have never had any issues claiming with the policy.
The claims are really easy to submit and receiving the refund is very quick

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
Number of Pets-2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Jenny,
Thank you for taking the time to share your experience with us. I am delighted to hear that we have been able to assist in providing support for your pets, when needed.
Kind regards,
Jessica


Myra

MyraSydney, NSW

Pet insurance gives us confidence in that pet care is affordable.

published

We have been using Real Pet insurance for some years now for our two dogs.
We always receive our insurance payment within a very short time after seeing the vet.
This gives us confidence that we can afford our pet care.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Sandra

SandraNortheast, VIC

Must have for a pet owner who loves their animals

published

I have had Real Pet Insurance for my 2 dogs for over 3 years now. When ever I have had a claim it has been lodged and repaid within a few days.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Sandra,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear that we have been able to assist in providing support for your pets, when needed.
Kind regards,
Jessica


Valerie

ValerieGreater Melbourne (Metropolitan), VIC

Fast and fair

published

Ted, our Cavoodle, had an ear infection. Real insurance reimbursed 80% of the treatment costs and kept us informed of the progress of the claim. Very efficient. Great communication and prompt reimbursement. Very satisfied

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

gmunyard

gmunyard

  • 2 reviews

Very happy with the results.

published

As time has progressed, one of our pets has required more attention and we have found Real Pet Insurance of great value and support. This has included reimbursements for surgery and medications that would have put a severe strain on our budget at the time.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJune 2019
Claim ApprovedYes
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Karina

KarinaSydney Surrounds, NSW

Extremely helpful

published

One of our dogs passed away and we had to have our other dog checked out. The compassion shown towards us was lovely and the help was great. Helped make a sad process quick and easy.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJuly 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

poor cover

published

this policy is terrible value, doesn't cover for anxiety disorder which Realpet state is a behavioural problem - which it is NOT. I've been paying for 8 years and I will cancel as soon as I can - which is not until the end of my year. also can't cancel when I want to!! misleading.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
3 comments
Real Insurance
Customer RelationsReal Insurance

Hi Kate,
I am sorry to hear about your claim experience and I would like the opportunity to look into this further for you. I have sent a private message requesting some additional information to assist with this.
Kind regards,
Sharon

Real Insurance
Customer RelationsReal Insurance

Hi Kate,
I understand that a senior team member has been in touch with you today and in recognition for your loyalty, an agreement has been reached and your concerns have now been addressed.
Kind regards,
Sharon

Kate
Kate

yes, thank you Sharon, I have been very happy with the agreement and especially with the recognition that I have actually been paying since 2011. I appreciate the time taken today, it is just s ahem that the Real Pet policies require that! Kate


Ambrosea

AmbroseaPerth, WA

Perfect support and communication

published

Yes, I felt that real life pet insurance helped with my claim as soon as possible they were very easyto talk to. I have been with uses for 2 years thiono gncomi

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Ambrosea,
What a heart-warming review. We are delighted to hear that when making a claim you found our representative easy to talk to and your claim processed without delay. Thank you for sharing your experience with us.
Kind regards,
Sharon


See all Real Pet Insurance reviews

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