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Real Pet Insurance Standard Accident & Illness Cover
hmj
- 2 reviews
This great
Very quick to sign up and it was exactly what l needed for my pet for future use for any medical problems etc that may occur. Explained quite clearly for me
1 comment
Easy claim, quick payment
Online claim process was straightforward and payment was received in a few days. Only thing that was confusing was requirement for vet notes on the online portal but my vet would not release them to me - only direct to insurer.
1 comment
Customer RelationsReal Insurance
Hi Cindy,
Thank you for taking the time to share your feedback with us. I am delighted to hear of the ease in which you were able to submit your claims online and that we can efficiently finalise thes...
VirginiaSouth East Queensland, QLD
- 2 reviews
Reliable and helpful, literally a life saver for our dogs.
RPI has been reliable and literally a life saver for 3 of our dogs over the last 9 years. Claims are easy to submit and are processed quickly, call centre staff are really helpful on the phone when needed. We are relieved that we can tell our vet to apply whatever tests and treatments are needed to help our beloved dogs get back to full health, knowing we are covered for up to 80% of the costs. We have had some scary close calls and thankfully this insurance has helped us through.
1 comment
Customer RelationsReal Insurance
Hi Virginia,
Thank you for taking the time to share your experience with us and I hope that your 3 pets are doing well. It is a pleasure to hear that we could assist in providing support for your pets...
Find out how Real Pet Insurance Standard Accident & Illness Cover compares to other Pet Insurance
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Ruby VLismore, New South Wales
Easy to apply for, quick and cheap
I've only just ordered it today so there's not much else I can say. I applied for home and contents insurance at the same time 5 more words to get to 30.
1 comment
Customer RelationsReal Insurance
Hi Ruby,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with an affordable ...
KathrynWimmera, VIC
- 2 reviews
This has been a great help!
Claims lodged don’t take very long to resolve at all. It was easy to set up and is excellent value. I have been with Real Pet Insurance for over 3 years.
1 comment
Customer RelationsReal Insurance
Hi Kathryn,
I'm delighted to hear of the excellent value that you have found in your pet's cover and that your claims have been processed quickly. Thank you for taking the time to share your lovely r...
CamzHunter Region, NSW
- 2 reviews
Claim nightmare
**RPI is great for value and simple to get started, we were with Pet Insurance Australia but changed as their prices went up alot higher.
Our girl is 17mnths and has had 3vet visits not including vaccinations etc. Our first claim with RPI was last month and is taking so long to process. They do not make it easy and have palmed the claim off as pre-existing and routine care which it most definitely is Not. Not only has it stumped myself but also our vet who has had to email them consultation notes 3x now to have the claim reviewed. Think twice b...
2 comments
Customer RelationsReal Insurance
Hi Camz,
I am sorry to hear of your recent claims experience and we would appreciate the opportunity to look into this further for you. I have sent you a private message to obtain further information.
Kind regards,
Jessica
Customer RelationsReal Insurance
Hi Cam,
I am pleased to hear that your claim has been finalised and we appreciate you providing us with the opportunity to look into your experience.
Kind regards,
Jessica
LesleyMetropolitan Adelaide, SA
Peace of Mind
I have been with Real Ins for about 9 years approx. I couldn't be without it...as my dog is getting older she has had a few more visits to the vet and Real cover a large portion of the cost. The claims are settled quickly and easily. I would highly recommend!!
1 comment
Customer RelationsReal Insurance
Hi Lesley,
I'm pleased to hear that we have we have been able to provide you with peace of mind for you and your dog and that your claims have been processed with ease. Thank you for taking the time ...
MarieNorth Queensland, QLD
Great informative service.
Within minutes of requesting information & a quote I had a call answering all questions I had. Very informative. Great staff. Great service. Competitive pricing for two dogs. I'm very happy.
1 comment
Customer RelationsReal Insurance
Hi Marie,
I'm thrilled to hear of the great service that you received from our team member during your follow up call and that all of your questions were answered. leaving you feeling fully informed ...
ValerieGreater Melbourne (Outer), VIC
I highly recommended Real pet insurance. They listen, support and good customer service.
I have been for 5 years. I Highly recommend Real Pet insurance if you’re looking for Pet insurance. I have lodged a claim. It was resolved in a week. Email confirming steps taken to resolve the claim.
1 comment
Customer RelationsReal Insurance
Hi Valerie,
Thank you for taking the time to share your experience with us. I am thrilled to hear that we have been able to assist with your claims and in providing support for your pet when needed.
Kind regards,
Jessica
The reviewer stated that an incentive was offered for this review
Find out how Real Pet Insurance Standard Accident & Illness Cover compares to other Pet Insurance
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Elena WilsonGreater Melbourne (Outer), VIC
- 2 reviews
Very happy- easy to deal with
Value for money, Great rebate, very easy and fast claim process, you receive the money and email confirmation within a few days. Been with the company for 3 years and am very happy with the cover
1 comment
Customer RelationsReal Insurance
Hi Elena,
I'm thrilled to hear of the value that you have found in your cover and that your claims has been processed quickly. Thank you for taking the time to share your great review with us, we really appreciate it.
Kind regards,
Alisa
Sandy
- 2 reviews
Wouldn't be without Real Pet Insurancr
My puppy is 9 years old and we have been insured with Real pet insurance since he was 8 weeks old. Our dog wouldn't be with us if we hadn't had him insured. Real pet insurance have always paid out on this policy to the tune of thousands over the past 9 years. Occasionally they have requested the history from the vet which is no hassle to me or the vet. Real have always paid our claims, they let you know when it had been recieved and the refund is in my bank account. This policy has been great value for money, so thankyou Real Pet Insurance.
1 comment
Customer RelationsReal Insurance
Hi Sandy,
It is wonderful to hear of the great service that you have received when needing to claim for your puppy and that we can continue to provide you with cover that is suitable to you and your p...
JulieGreater Melbourne (Outer), VIC
We are very happy with this service.
Commensed policy in 2011, and have made numerous claims for our two dogs. Response and follow up have been prompt and satisfactory. Our policy has been excellent value and has helped us, financially, to cope with responsible pet ownership.
1 comment
Customer RelationsReal Insurance
Hi Julie,
It's fantastic to hear that you have found value in your policy and that your claims have been processed promptly. Thank you for taking the time to share your great review with us, we really appreciate it.
Kind regards,
Alisa
JessicaWide Bay-Burnett, QLD
So simple and easy. You are great !
Claim was lodged on Thursday . Got my pay out the next Monday. Been insured for 3 years with you. This was my first claim. It was completed quickly and easily
1 comment
Customer RelationsReal Insurance
Hi Jessica,
What a great review! I'm pleased to hear of your pleasant experience with us and that we have been able to process your claim with ease. Thank you for taking the time to share your lovely...
ClemenceMetropolitan Adelaide, SA
the best insurance there is.
The policy was very easy to set up, I have not lodged a claim yet. I have been with Real pet Insurance for 2 years, with my cat. I have confidence that lodging a claim will be just as easy.
1 comment
Customer RelationsReal Insurance
Hi Clemence,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can continue to provide you wit...
JessicaSydney, NSW
Instant policy quote with minimal info (Breed and DOB only)
Quote process was online and super fast. Only required the pup’s breed and DOB. Quick process to set up reoccurring credit card payment. Found the premium to be competitive. (Don’t be fooled by insurers offering free months upfront when the overall cost will be more over the life of the pup!)
1 comment
Customer RelationsReal Insurance
Hi Jessica,
It's wonderful to hear that setting your policy up with our user-friendly online portal was met with ease and that we have been able to provide you with an affordable cover for your pup. T...
Find out how Real Pet Insurance Standard Accident & Illness Cover compares to other Pet Insurance
Know better, choose better.
Kailing
- 2 reviews
Simple and Easy
We have had most of our dog's claims out through our vet and it is a fast and efficient process whereby claims were paid into our nominated bank account. I could not be more thankful for the seamless process, thank you Real Pet Insurance!
1 comment
Customer RelationsReal Insurance
Hi Kailing,
Thank you for taking the time to share your experience with us. I am delighted to hear that your claims have been seamless and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
ReeseSydney, NSW
- Pet Insurance - Standard Accident & Illness Cover
- Verified customer
Real Pet Insurance allowed us to give our Big Boy the best care possible!
We had our beautiful Big Bullmastiff Ace insured with Real for almost 5 years. During this time we had several claims, 2 of those claims were a very substantial amount and were paid by Real.
Unfortunately our big boy passed away recently but we were able to give him the best chance possible to try to beat his illness due to having this insurance. Our final claim was paid to us quickly and without question which was so appreciated in such a time of grief. They even cancelled our policy once our final claim was paid out.
For piece of mind I woul...
2 comments
Customer RelationsReal Insurance
Hi Reese,
I am sorry to hear of the passing of your beautiful big boy Ace and wish to extend our sympathy to you and your family. We appreciate your kind words and recommendation. I am pleased to hear...
Thank you
TaylorMetropolitan Adelaide, SA
Service you can rely upon!
During a stressful time you shouldn’t have to worry about vet bills, and with Real Pet Insurance, you don’t! Sorted quickly and easily with no stress or hassle, and 75% of the costs were covered. Thank you Real Pet Insurance!
1 comment
Customer RelationsReal Insurance
Hi Taylor,
It's wonderful to hear that we have been able to provide support in times of need and that your claims have been processed with ease. Thank you for taking the time to share your great revi...
tania feveyearReedy Creek
- 3 reviews
No excess on claim and competitive rates
Exceptional value for money . New to real insurance but would recommend to anyone because of the competitive rates and zero excess on claiming. Its also very easy to set up online .
1 comment
Customer RelationsReal Insurance
Hi Tania,
It's wonderful to hear of the value you have found in your policy and of the ease you were able to set your policy up through our user-friendly online portal. Thank you for taking the time ...
Easy and straightforward
Called to add my puppy to my pre existing plan, everything was explained well, information given well. Have been with Real insurance for years, always great with claims, never had an issue at all.
1 comment
Customer RelationsReal Insurance
Hi Caroline,
I’m glad to hear this was such a simple and informative experience for you and I appreciate you taking the time to share this with us.
Kind regards,
Alisa
Questions & Answers
Sorry, there are no questions about Real Pet Insurance Standard Accident & Illness Cover but you can read 3 questions about Real Pet Insurance.
Details
Category | Pet Insurance |
---|---|
Underwriter | Hollard |
Annual Benefit Limit | $12,000 |
Amount of Vet Bill Covered | Up to 75% |
Minimum Pet Age | 8 weeks |
Accidental Injury Cover | Included |
Illness Cover | Included |
Routine Care Cover | Not Included |
Tick Paralysis | $1,000 |
Emergency Boarding Fees | $1,000 (you must the the sole carer and hospitalised for over 5 days in a row) |
Lifetime Cover | Included |
Cooling Off Period | 30 Days |
Consultation Fees | $300 |
Cruciate Ligament Conditions | $2,600 |
Waiting Period for Illness | 30 Days |
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Customer RelationsReal Insurance
Hi Hmj,
Read morehank you for taking the time to share your review with us, we really appreciate it. Kind regards, AlisaI'm delighted to hear of the value that you have found in your policy which has provided you with peace of mind for your pet and that you have been left feeling fully informed of your cover. T...