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Real Pet Insurance Standard Accident & Illness Cover

Real Pet Insurance Standard Accident & Illness Cover

4.7 from 30 reviews · View Statistics

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If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

4.7

30 reviews
  • Value for Money
    4.6 (27)
  • Transparency
    4.5 (27)
  • Customer Service
    4.6 (28)
  • Claim Resolution Time
    • <1 week (11)
    • 1-2 weeks (8)
    • 2-4 weeks (1)
  • Claim ApprovedYes (22) · No (0)
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hmj

hmj

  • 2 reviews

This great

published

Very quick to sign up and it was exactly what l needed for my pet for future use for any medical problems etc that may occur. Explained quite clearly for me

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1 comment
Real Insurance
Customer RelationsReal Insurance

Easy claim, quick payment

published

Online claim process was straightforward and payment was received in a few days. Only thing that was confusing was requirement for vet notes on the online portal but my vet would not release them to me - only direct to insurer.

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1 comment
Real Insurance
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Virginia

VirginiaSouth East Queensland, QLD

  • 2 reviews

Reliable and helpful, literally a life saver for our dogs.

published

RPI has been reliable and literally a life saver for 3 of our dogs over the last 9 years. Claims are easy to submit and are processed quickly, call centre staff are really helpful on the phone when needed. We are relieved that we can tell our vet to apply whatever tests and treatments are needed to help our beloved dogs get back to full health, knowing we are covered for up to 80% of the costs. We have had some scary close calls and thankfully this insurance has helped us through.

Value for Money
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1 comment
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Ruby V

Ruby VLismore, New South Wales

Easy to apply for, quick and cheap

published

I've only just ordered it today so there's not much else I can say. I applied for home and contents insurance at the same time 5 more words to get to 30.

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1 comment
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Kathryn

KathrynWimmera, VIC

  • 2 reviews

This has been a great help!

published

Claims lodged don’t take very long to resolve at all. It was easy to set up and is excellent value. I have been with Real Pet Insurance for over 3 years.

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1 comment
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Camz

CamzHunter Region, NSW

  • 2 reviews

Claim nightmare

published
Value for Money
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2 comments
Real Insurance
Customer RelationsReal Insurance

Hi Camz,
I am sorry to hear of your recent claims experience and we would appreciate the opportunity to look into this further for you. I have sent you a private message to obtain further information.
Kind regards,
Jessica

Real Insurance
Customer RelationsReal Insurance

Hi Cam,
I am pleased to hear that your claim has been finalised and we appreciate you providing us with the opportunity to look into your experience.
Kind regards,
Jessica

Lesley

LesleyMetropolitan Adelaide, SA

Peace of Mind

published

I have been with Real Ins for about 9 years approx. I couldn't be without it...as my dog is getting older she has had a few more visits to the vet and Real cover a large portion of the cost. The claims are settled quickly and easily. I would highly recommend!!

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1 comment
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Marie

MarieNorth Queensland, QLD

Great informative service.

published

Within minutes of requesting information & a quote I had a call answering all questions I had. Very informative. Great staff. Great service. Competitive pricing for two dogs. I'm very happy.

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1 comment
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Valerie

ValerieGreater Melbourne (Outer), VIC

I highly recommended Real pet insurance. They listen, support and good customer service.

published

I have been for 5 years. I Highly recommend Real Pet insurance if you’re looking for Pet insurance. I have lodged a claim. It was resolved in a week. Email confirming steps taken to resolve the claim.

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1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Valerie,
Thank you for taking the time to share your experience with us. I am thrilled to hear that we have been able to assist with your claims and in providing support for your pet when needed.
Kind regards,
Jessica

The reviewer stated that an incentive was offered for this review

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Elena Wilson

Elena WilsonGreater Melbourne (Outer), VIC

  • 2 reviews

Very happy- easy to deal with

published

Value for money, Great rebate, very easy and fast claim process, you receive the money and email confirmation within a few days. Been with the company for 3 years and am very happy with the cover

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1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Elena,
I'm thrilled to hear of the value that you have found in your cover and that your claims has been processed quickly. Thank you for taking the time to share your great review with us, we really appreciate it.
Kind regards,
Alisa

Sandy

Sandy

  • 2 reviews

Wouldn't be without Real Pet Insurancr

published

My puppy is 9 years old and we have been insured with Real pet insurance since he was 8 weeks old. Our dog wouldn't be with us if we hadn't had him insured. Real pet insurance have always paid out on this policy to the tune of thousands over the past 9 years. Occasionally they have requested the history from the vet which is no hassle to me or the vet. Real have always paid our claims, they let you know when it had been recieved and the refund is in my bank account. This policy has been great value for money, so thankyou Real Pet Insurance.

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Julie

JulieGreater Melbourne (Outer), VIC

We are very happy with this service.

published

Commensed policy in 2011, and have made numerous claims for our two dogs. Response and follow up have been prompt and satisfactory. Our policy has been excellent value and has helped us, financially, to cope with responsible pet ownership.

Value for Money
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1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Julie,
It's fantastic to hear that you have found value in your policy and that your claims have been processed promptly. Thank you for taking the time to share your great review with us, we really appreciate it.
Kind regards,
Alisa

Jessica

JessicaWide Bay-Burnett, QLD

So simple and easy. You are great !

published

Claim was lodged on Thursday . Got my pay out the next Monday. Been insured for 3 years with you. This was my first claim. It was completed quickly and easily

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Clemence

ClemenceMetropolitan Adelaide, SA

the best insurance there is.

published

The policy was very easy to set up, I have not lodged a claim yet. I have been with Real pet Insurance for 2 years, with my cat. I have confidence that lodging a claim will be just as easy.

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1 comment
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Jessica

JessicaSydney, NSW

Instant policy quote with minimal info (Breed and DOB only)

published

Quote process was online and super fast. Only required the pup’s breed and DOB. Quick process to set up reoccurring credit card payment. Found the premium to be competitive. (Don’t be fooled by insurers offering free months upfront when the overall cost will be more over the life of the pup!)

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1 comment
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Pet Insurance

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Kailing

Kailing

  • 2 reviews

Simple and Easy

published

We have had most of our dog's claims out through our vet and it is a fast and efficient process whereby claims were paid into our nominated bank account. I could not be more thankful for the seamless process, thank you Real Pet Insurance!

Incentivised ReviewNo
Claim MadeYes
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1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Kailing,
Thank you for taking the time to share your experience with us. I am delighted to hear that your claims have been seamless and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Reese

ReeseSydney, NSW

Real Pet Insurance allowed us to give our Big Boy the best care possible!

published
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Reese
Reese

Thank you

Taylor

TaylorMetropolitan Adelaide, SA

Service you can rely upon!

published

During a stressful time you shouldn’t have to worry about vet bills, and with Real Pet Insurance, you don’t! Sorted quickly and easily with no stress or hassle, and 75% of the costs were covered. Thank you Real Pet Insurance!

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1 comment
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tania feveyear

tania feveyearReedy Creek

  • 3 reviews

No excess on claim and competitive rates

published

Exceptional value for money . New to real insurance but would recommend to anyone because of the competitive rates and zero excess on claiming. Its also very easy to set up online .

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1 comment
Real Insurance
Customer RelationsReal Insurance

Easy and straightforward

published

Called to add my puppy to my pre existing plan, everything was explained well, information given well. Have been with Real insurance for years, always great with claims, never had an issue at all.

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1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Caroline,
I’m glad to hear this was such a simple and informative experience for you and I appreciate you taking the time to share this with us.
Kind regards,
Alisa

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Questions & Answers

Sorry, there are no questions about Real Pet Insurance Standard Accident & Illness Cover but you can read 3 questions about Real Pet Insurance.

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Details

Compare all 3 Real Pet Insurance
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$12,000
Amount of Vet Bill Covered Up to 75%
Minimum Pet Age 8 weeks
Accidental Injury Cover Included
Illness CoverIncluded
Routine Care CoverNot Included
Tick Paralysis$1,000
Emergency Boarding Fees$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament Conditions$2,600
Waiting Period for Illness 30 Days
Compare all 3 Real Pet Insurance

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