Reboot IT Online store

I would never shop here again. A real shame considering I had previously purchased computers a few years ago and hardly had any issues until now. I recently placed an order for a laptop computer and didnt hear back for the first 2 weeks but then I started contacting them to find out what the hold up is and was only told they will have the… Read more

computer ready for shipping the next day, this had been going on for 4 times in a row for almost a whole week.

They also told me one reason after the other why the laptop computer could not be shipped sooner like it needed a new power adaptor which is what they were waiting on, the next one was it needed windows to be installed and the next one is the keyboard needed to be replaced since some of keys didn't work and were waiting on that part.

Considering the laptop was listed as good condition and in stock and its processing time is 1-2 business days I would have thought all the issues should have all been ironed out before it goes on sale not after.

Anyway I am relieved that I got a credit chargeback after all of this, I will never shop here again.

I ordered a A-grade $130 Asus laptop, I then rang them after hearing nothing for weeks. They mentioned a battery issue, I then suggested I upgrade to… Read more

Lenovo tablet for a further $70 in early jan 2025. It's now March 1st 2026 and I've yet to recieve the tablet or the refund I've requested, I've been looking at the website for years and never thought of looking at reviews. They not only failed to update me on the product, untill I rang a few weeks after purchase, they failed to send the second product I upgraded to. How can a company still be in business with such horrendous customer service and overall business service. I've asked for a refund and they assured me they would do it straight away, 2 weeks later I'm still waiting. I guess it's time to contact the ACCC and really start hassling them for the refund. What a disappointment!! ,:(

Do not buy from this company!!!! Purchased second hand laptop to use in my mobile workshop van, laptop arrived with dead battery. Needs to be constantly plugged into power point to work, which completely defeats the purpose I needed it for. Multiple unanswered emails, wasted time on phone with multiple calls . Went on for months. Was told new… Read more

battery had been posted which was complete nonsense. I have given up, hopefully anyone considering purchasing from them heed my warning. Do not trust these fraudsters.

Good Gear I have been ordering PC's for quite a few years from Reboot IT and the equipment, so far, has not disappointed. The Dell 5490 laptop arrived well packed and in pristine condition. So far, working well. The only shortcomings are the delivery times. I purchased this on Saturday the 29th of March, hoping to get it for my wife's birthday on… Read more

the 9th April. After 3 phone calls, I finally received it on the 17th April. A bit sad for a stock item.

I had a good experience – I just bought an HP Z27n G2 monitor from Reboot It. It works perfectly and only has very minor scratches on the stand. It is hard to tell it is not a new item. At a price $200 less than a new one, I am very pleased. My only minor criticism is that it took them a while to ship, but I still had the product in my hands in Sydney in less than a week.

Happy with transaction – I ordered a refurbished iMac for a reasonable price, and received good service over the phone when I requested a specific operating system to be installed so that I could use my CS4 software. The computer arrived within a week, looks as if it has been hardly used and is working beautifully. The only odd thing was that I received an old Lenovo… Read more

keyboard and mouse with it that weren't compatible, but that wasn't a problem as I just use the keyboard and mouse from my old iMac.

We placed an order and we didn't receive any contact for days, which was longer than what they stated when we ordered. We called and the lady informed us that they should be preparing it. The same conversation went on and on for more weeks, so we asked to cancel the order. Again, the same cancellation and refund conversation continued for at least… Read more

three weeks till we received it. Sooooo unprofessional and unreliable. On top of that, no apology in any of these calls.

Very disappointed, bought a laptop for $455, it took 15 days to arrive after three email requests and one phone call for information of the status of the order. All ignored. Because the computer was not immediately forthcoming, I bought a minicomputer online one week after the Reboot It purchase which came before it. The Reboot It computer has… Read more

been plagued by problems, mainly boot problems with a flag on startup saying the power supply is incorrect and I need to use the power supply that came with the computer. Now after only 6 weeks it has died completely, not even a glimmer of a boot. Reading all the other complaints against this company it sounds like a claim process against this company is beyond my capacity. Time to move on. Many thanx to Product review for the platform.

Absolutely shocking customer service from Reeboot It. I’ve been trying to get a refund for over two months now after they incorrectly issued me a store credit instead of my money back. Since then, it has been nothing but a nightmare. I’ve called countless times and every single time I get told “it will be processed today”—and then nothing… Read more

happens. No confirmation, no refund, no follow-up. I’m always the one who has to chase them. I’ve also emailed and never once had a reply.

It’s beyond unprofessional that a company cannot figure out how to process a simple refund from a store credit in this amount of time. They seem happy to take your money, but if you need it back, good luck—you’ll be ignored, given empty promises, and strung along.

This has been one of the worst customer service experiences I’ve ever had. If you value your time, money, and sanity, I’d strongly recommend avoiding Reeboot It.

TERRIBLE! STAY AWAY FROM THESE CLOWNS! They are highly disorganised and don't know how to run a customer focused business effectively. Took two weeks to post the order, even thought it was menat to be posted within two working days. When I called to cancel it after waiting for two weeks - they sent it to me anyway. When received - the laptop which… Read more

was meant to be in good condition looked like it went through a world war 3. After a few calls back and forth they finally sent a return label. I posted it back, it was received by them 3 working day ago - but no word about the refund. Just called to follow up - and like always was told that the person dealing with the matter I'm asking about is not there. They seem to be always either on a break, or sick, or just not willing to help.

I placed an order with this company for a refurbished laptop that was "ïn stock". I then waited a day and half till I sent them an inquiry asking them when I could expect the item to be shipped. I was informed that it would definitely be sent the following business day (a Monday). Monday came and went, no update. After reading several reviews… Read more

online that mentioned similar issues that had dragged on for weeks I decided to cancel the order first thing Tuesday. Tuesday afternoon I receive a message informing me that the product was promised to be delivered on the "xx-xx-xx" (which was the previous day) and that it was now packed and ready to ship with the courier that was arriving within the hour. The decision was mine. I reconfirmed my decision to not continue with the order and politely told them to cancel the order. No reply. Two days later I get a confirmation "good news", the order has been shipped and I can expect to take delivery the following day. I rang them immediately and asked them what they were doing. The informed me that they didn't understand why [Name Removed] had not cancelled the order as directed. I told them that I wouldn't be taking delivery, and they said that was fine just let the courier know. I then sent [Name Removed] an email restating all this, and he responded ~ "Thank you for informing us about the refusal of shipment. We appreciate your prompt action and will await the return of the item from the courier. We have many departments and it looks like the warehouse already had this ready to go in the courier pick up area prior to you advice." I then waited for my refund which didn't occur. Luckily I paid with Paypal, opened a case, and then escalated the case. They had a certain amount of time to respond which they allowed to lapse and then Paypal automatically refunded me. To be honest I am now happy that this order failed at the start as it led me to Max Computer Trading who processed my order the same day and delivered the following. God knows I wouldn't want to be dealing with Reboot IT should something have been wrong with the laptop. My advice, avoid Reboot IT...unless you enjoy Kafkaesque shopping experiences.

This business is selling Lies. Bought online and never received the laptop. My order number is R1941499. I placed my order since 25 April and it's now over a month and NEVER NEVER received the laptop. I have sent and called them millions of times and no luck. The only time I got a reply was from a customer service named Jeff saying he would… Read more

check the item fee weeks ago then radio silence.

No wonder their rating is very low, I should have read the review first before losing money to this scammer.

Purchased a laptop graded as excellent condition . . . . . it was not. Sent back for refund which we had to wait and wait for, making numerous enquiries. I was one day off making a PayPal dispute when refund suddenly was processed.

I recently purchased a laptop computer from Reboot IT, trusting in the quality and reliability of their products. Unfortunately, the item I received was faulty. While I understand that returns are sometimes unavoidable, I was disappointed to discover that I had to cover the return shipping costs for a defective product. I find this policy unfair,… Read more

as I had already paid for the item expecting it to be in proper working condition. Being asked to bear additional costs for an issue that was not my fault left me feeling misled by the company. Because of this experience, I felt it was important to share my story with other potential buyers nationwide. I hope this helps raise awareness about possible concerns regarding product quality and return policies at Reboot IT.

I ordered a HP laptop on Feb 28th 2025 and by March 6th had heard nothing about it being dispatched. Rang them and was told they didn't have a power supply for it but it should be dispatched the next day. Still nothing and their website still showed as waiting to dispatch on March 11. Shot off an email to which there was no reply. After ringing on… Read more

the 12th March and enquiring what what was going on again And complaining I would lodge a complaint with the ACCC I suddenly got a flood of communication 20 minutes later telling me the delivery company (Star Track/Australia Post) and the tracking number.Upon checking Aus Post tracking I found it was actually out for delivery today. It had obviously already been dispatched some days earlier but no one bothered to advise me. Apart from the TERRIBLE customer service I am disturbed by the fact they would advertise and sell an item they knew wasn't complete and ready for immediate dispatch. STAY AWAY FROM THESE PEOPLE. YOU ARE RISKING DISAPPOINTMENT AND PERHAPS LOSS OF YOU HARD EARNED CASH.

I could give less than 1 star but ProductReview doesn't allow it.I bought a laptop off them and they sold quite a few models of same after my purchase.I contacted them after 2 weeks of not getting any update on shipping and was told that my laptop is in very bad shape and cant be salvaged for even parts.Wow what a company! Firstly no updates of… Read more

any kind at all and then to be telling a full paying customer that the item is in too bad a shape to sell and even worse that they sell others same model after my purchase(assuming that those customers did not go through same as I did).Why Why Why you wont tell customer that in first place or even better not sell it online if it is such a bad shape.TRULY DISGUSTING.

Communications is dead – Purchased 2 referb apple pencils for Xmas gifts, 1 is faulty and so I requested a refund, got a reply from Jeff from Reboot IT and then waited for the company to re-open after the holidays, it’s now 21 Jan 25 and no communications, silence, ignoring my repeated emails for a refund. Seems to be a risky company to deal with if they can’t honour a… Read more

deal. I’ve since purchased a brand new Apple Pencil from officeworks and assume I’ve lost $95, would not recommending this company to anyone.

Product not as described and no response – I purchased a ThinkPad P14s Gen2 from Reboot IT. The laptop was in excellent condition (almost like new), but the technical details were not as described. In the online description Reboot IT clearly say that the 16GB storage is expandable to 48GB. There are two versions of the P14s Gen2 available. One with 8GB and one with 16GB soldered to the… Read more

mainboard. Both have an additional slot for expansion. However, the former can only be expanded to 40 GB. From the description it appears that it was the second one, but when I added a memory module I saw that an 8GB DDR4 was already installed. The 48GB was basically the deciding factor with this laptop. I contacted sales@reboot-it.com.au but received no response. I wrote almost the same product review for the shop, but of course it wasn't published on their site. On a side note, after purchasing online I was contacted and asked to confirm my credit card information as it was supposedly not an Australian credit card, which it was. This looked like a scam to me.

Faulty product - no replacement – I bought a Dell Poweredge R620. It was advertised that the server is in excellent condition. I received the server and tested it. On bootup, the Bios reported an error on memory slot B2. I swapped the memory, but any RAM stick I plug into B2 reports an error. Consequently, I cannot increase the memory on this server as Dell enforces the slots to… Read more

be used sequentially. I reported the issues and was asked to send the server back at my own expense. The fault was not acknowledged and I was told it was just a user error. I would be careful buying anything from this shop. Based on previous reviews, their products seem to be faulty occasionally with limited customer service.

Slow customer service, rip-off products, faulty charger – My issue is with the charger I received with my product. I bought a MacBook, which is fine, but I received some knock-off, crumby charger for it. It didn't work at all with any of our Mac products, so I enquired as to receiving a new one. I did this in May; months later, no new charger, no responses. Reading other reviews, I regret using this store. Show details

Crap company – Terrible is understatement. 3 times they changed the laptops all of them had faults. And to exchange each one of them there was gap of 2 weeks. I have waited 2 months almost to get anything working from them. It's a crap shop don't buy anything!

Avoid – Stay away from this fraudulent company because they sell desktops that don't even belong to them so I had to report the Dell OptiPlex 9020 SFF to Dell that I purchased from them on Tuesday 21st May 2024 as stolen and I also lodged a Police Report against them as well for receiving stolen goods.

rubbish products – Really disappointed with this seller, will not use them again. Trying to do the right thing and be sustainable I purchased a refurbished laptop for my daughter for school at the start of term 4, two weeks into term 1 the computer has already died. When I purchased it there was only a three month warranty but since the start of this year they have… Read more

reviewed this to now provide a one year warranty on products, they will not retroactively apply that warranty to purchases made before.

Still Waiting – I have used this business for 10 years! I have purchased several items over 10 years the last couple of years the customer service has gone downhill in the last couple of years! The reply after purchasing an item is slow. I last purchased & received in October 2023. I currently purchased/ordered & paid for a laptop on 23 January 2024 No reply or… Read more

email about order.I sent an email last week no response.It is now February 5 & still no order update or reply The status on the website for my order details says Pack! I have purchase many PCs & Laptops over several years. I have found all the items to be in good working order & still have all the PCs in good working order.I do not use laptops/tablets & have purchased these for other family members/ The lack of communication after placing an order and paying for it is very frustrating.The business does need to lift their game in this matter! When I do finally if ever receive my current order, I am thinking of moving on to another business!