Does the silicone tray help suction cups/plates to stick?
Hi Laura, Thank you for getting in touch, suction plates and bowls will stick to the silicone tray. Brooke - RB Team
Yes the suction plates stick well to the tray
Is the foot rear adjustable?
The foot rest can be adjusted, but it’s only by about 2cm. It’s very low. We used rolled towels tied on to bring it up to the correct height.
Hi Steph,
The foot rest plate is adjustable to two different heights.
Brooke - RB Team
Hello,
I noticed that one of the reviews above mentioned suction cup plates and trays don’t work with the HILO chair, has this been identified as a common issue in product testing?
Thank you!
Hi Emma,
Thanks for reaching out. The HILO tray has a matte finish but might be best to trial which plates etc may work for you. Redsbaby Buy, Swap and Sell group on Facebook may have some suggestions on which brand will work :)
Brooke - RB Team
Hi there,
Can the tray for eating still be used when the short legs are fitted?
I am looking for a toddler chair that my 20 month old can be strapped into when eating.
Hi Elizabeth,
Yes, you can use the same set-up as the high chair by just attaching the short legs :) Brooke - RB Team
Where’s your shop address? I live in Sydney
Hi Kam,
We're an online store only, but we do have our own Demo Days so that you can come and see the range in person:
external link
Redsbaby xx
is the footrest height adjustable?
Hi JAs,
Thanks for getting in touch. Yes, the HILO footrest has two footrest positions which can be changed by flipping the footrest either way.
Please reach out if you have any questions.
Brooke - RB Team xx
Hi, can anyone please tell me if suction Boris abs plates such as the wild Indiana bowls work in this high chair. Thanks
Hi Carly, Thank you for getting in touch with us. I am sorry to say I am unable to confirm if these bowls will work as they have not been tested, however, I have forwarded this question through to the design and marketing team and once we have feed back, we will post information onto the website.
Kate-RB team xx
No they do not! No suction plates work
Bright berry bowls and plates work!
How do you wash the straps? Can it go in the washing machine?
Hi Starfish21,
Yes, you can completely remove the straps for washing but we would recommend a hand wash in mild soap. I hope this helps. RB Team xx
Is the tray adjustable? Thanks!
It can come on and off the high chair, but it doesn’t move in terms of height.
Hi Anna,
The tray height isn't adjustable but can be removed for cleaning. I hope this helps. RB Team xx
If you attend a demo day, do you receive any accessories as a gift (like the prams)?
Hi Kenece,
We always offer something extra for purchasing a pram or HILO at our demo days or events :) RB Team xx
You get the tray as a gift which should really be a standard inclusion
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