1,110 reviews
I had an outstanding experience working with Vaughan and genuinely couldn’t have asked for a better mortgage broker. My ratings for Vaughan: Service: 10/10 Knowledge & Expertise: 10/10 Empathy & Understanding: 10/10 Meeting Deadlines: 10/10 Clarity & Transparency: 10/10 Results: 10/10 What really sets Vaughan apart, though, is the human… Read more
connection he brings to his work. He is not only extremely knowledgeable and someone who gets the job done, but also a genuinely great human being.
Throughout the entire process, Vaughan communicated regularly, kept us informed and made sure we always understood where things stood and what was happening next. We genuinely felt that we could rely on him. Over time, we established a great connection with him rather than feeling like we were simply dealing with someone doing their job.
That level of empathy, personal attention and genuine care is something we really appreciated, and unfortunately, it can be difficult to find these days.
Most importantly, Vaughan delivered excellent results. He secured us a great lending deal, not only in terms of the interest rate but also documentation fees and other associated costs. His knowledge and attention to detail made a real difference to the overall outcome.
I would highly recommend Vaughan to anyone looking for mortgage or lending services. You will be dealing with someone who combines expertise and results with transparency, reliability and genuine care for his clients.
Thanks for everything, Vaughan, and wishing you all the very best!
– Sandeep
Vaughan was highly recommended to us as able to make the impossible happen and he certainly did that for us. We couldn’t have been happier with his level of customer service, professionalism and his timeliness, when this was critical for us. We will definitely work with Vaughan again for further structuring of mortgages - many thanks Vaughan, asset to the organisation!
Reviews with attachments
Connor Newson was amazing !! What an asset to Reduce Home Loans ! Show reply
In-depth reviews
We had an outstanding experience working with Kurt and couldn't recommend him more highly. From our initial enquiry through to settlement, Kurt made the entire process smooth and stress-free. He was communicative every step of the way, keeping us informed, answering our questions promptly, and always making himself available whenever we needed… Read more
guidance. Kurt is incredibly knowledgeable, thorough and professional. He took the time to explain every stage of the process, presented us with the best options for our circumstances, and ensured everything progressed as efficiently as possible. His attention to detail and proactive approach gave us complete confidence throughout our property purchase. It was an absolute pleasure working with him, and we would not hesitate to recommend his services to anyone seeking a mortgage broker. If you're looking for someone who is experienced, reliable and genuinely invested in his clients, Kurt is the person to call. Thank you again Kurt, and we look forward to working with you again in the future.
It was a pleasure working with our mortgage broker Vaughan E. Our household has a somewhat complex situation with multiple investment properties. We were also near the edge of our borrowing capacity., and looking to purchase in a regional area. We ended up picking Suncorp, with Macquarie as a backup option. Now that the purchase was successful,… Read more · 1
the hard part started, which was how to pickup another regional property. Throughout the first purchase and working on our second, Vaughan did many, many hours of calls, joint strategising and ideas, and research. Vaughan exhaustively researched lenders, and it now looks like Firstmac will be able to loan money for a few more regional properties.
I really, really valued and appreciated working with Vaughan. I have worked with multiple brokers before.
And finally, for anyone who used Reduce years ago, they now have access to the same major lenders as well as third tier lenders. Things move very fast now compared to the past, and the large lender pool allows much more flexibility for unique circumstances like ours.
This has been a great experience, and I will be continuing to use Reduce in the future. No complaints at all. And they were extremely patient with delays on my end in completing paperwork, and helped keep me on track. Thank you.
Most of all, it was all the hours of time and research into identifying and working around problems that was appreciated. The service was fantastic.
Outstanding Service. Highly Recommended – We had Kurt T as our broker and I couldn't recommend him more highly. He responded super quickly to all our emails and went above and beyond consistently. We had an investment property and a construction loan and the process took an extremely long time due to delays in finalising the tender and contract for the new build. Kurt was fantastic… Read more · 1
throughout this process and kept us appraised of how things were tracking. The funding bank Heritage Bank have been very disappointing as a service provider but Kurt did everything in his power to try and help us in dealing with them. I have refinanced multiple times as I worked in finance and his service was by far the best I have experienced. Once our build is complete we will likely do another refinance to move away from Heritage and would definitely go back to Kurt again. Don't often write reviews but as someone working in finance in a large construction company, I would have high standards and Kurt consistently surpassed these and was so amazingly professional and helpful throughout and he deserves to be recognised.
Positive reviews
Sharp rate, seamless settlement. Connor made refinancing easy. This is my second time refinancing through Connor at Reduce Home Loans, and he delivered again. He came back with a sharper rate than anything I could find myself, sorted the offset structure, made sure I qualified for the cashback, and timed settlement perfectly so I avoided break… Read more
costs on my old loan.
Straight answers, no overselling, no surprises. Everything happened exactly when he said it would. And it was super quick!
If you want someone who actually knows how to get the best out of your situation, Connor's your guy.
Thanks again!
Vaughan was a pleasure to deal with from the beginning to the end. He made the process very easy and was always available to answer questions. Highly recommended!
I’ve been working with Connor from Reduce Home Loans for several years now, and the experience has always been excellent. Connor is professional, knowledgeable, responsive, and genuinely takes the time to understand your situation and find the right lending solution. He makes the entire process straightforward, keeps you informed throughout, and… Read more
is always available to answer questions or provide advice when needed.
It’s rare to find someone who consistently provides such a high level of service year after year. I have complete confidence in Connor and wouldn’t hesitate to recommend him and Reduce Home Loans to anyone looking for reliable, professional home loan advice and great service.
Highly recommended!
Negative reviews
Stay away from this lender pls – I had pretty bad experience with them. I applied for refinance after Dane Binckes from their team calling me multiple times to convince that it's a good idea. He was quite helpful and responsive through the early part of the process. But once the application was submitted, he stopped responding after multiple emails and texts in last couple of… Read more
weeks. Now I'm completely in dark as to what's happening with my application. I was promised the whole process will not take more than 2 weeks, now its been about 2 months and I have no idea. I'd stay away from them
Delays, delays, delays and then hidden costs… – Our journey with Reduce hasn’t been easy. From every step in the application last year with Gary Stimpson, it was a slooooowwwww process and very frustrating. Took three months to move a mortgage, three months to do an extension and we have just been advised today of a 0.1% rate reduction from a requested rate review back at the start of May. Many… Read more
calls and many emails with promises not kept. That, and we did a small increase, which they then came back months later and had set it up wrong, needed my approval to have a portion split out retrospectively and then wouldnt waive any early payment figures on a seperate loan if paid out early, something they created it seems as it was never a part of discussion and signing. Crazy delays in the end and if you are after a speedy approval, look elsewhere and stear clear of Gary.
2 MONTHS WAITING FOR NOTHING – Cant believe that the team at reduce home loans takes 2 months checking the paperwork I called more than 6 times to get an answer but nothing They tell you they do self Employed but after 2 months waiting they just say no In the end What a wait of time
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Recent reviews
From start to finish, Connor looked after us. He made sure we were always informed about what was going on, what was needed, and of course, got us a cracking deal for our SMSF home loan. Will 100% use him for future home loans or refinances.
From the first time Vaughan [and Reduce Home Loans] has assisted myself and my wife with our home loan arrangements he has always delivered. He is attentive, very responsive, knowledgeable and always helpful. A pleasure to deal with.
This is the second time we’ve used Reduce Home Loans to finance our property, and we wouldn’t consider going anywhere else. Vaughan Enright made our refinancing experience seamless from start to finish. His communication was impeccable—always bright, cheerful, responsive, and incredibly patient. He took the time to answer every question and guided… Read more
us through the process with confidence and professionalism.
Beyond his expertise, Vaughan is genuinely a great bloke—friendly, bright, bubbly, and with a terrific sense of humour that made the whole experience enjoyable and stress-free. It was always a pleasure speaking with him and returning his calls and emails.
Vaughan’s knowledge, professionalism, and genuine commitment to helping his clients are second to none. If you're looking for a finance manager who knows his stuff and makes the process easy from beginning to end, do yourself a favour and give Vaughan a call. Highly recommended!
Our Home load specialist was Kurt, and he was fantastic. He followed up on every equerry immediately, with great deal of product knowledge. Once we hit an issue with one lender; he proactively proposed an alternative solution. Can not fault Reduce Home loan as broker. Show reply
Excellent experience with Reduce Home Loans. The team was professional, responsive, and made the entire loan process simple and stress-free. They helped secure a competitive rate and kept me informed every step of the way. Highly recommend their services to anyone looking for a reliable and efficient home loan provider Show reply
I had the pleasure of working with Vaughan Enright on my recent mortgage refinance, and I could not be more satisfied with the service he provided. His communication was prompt, clear, and informative, and he was consistently easy to work with throughout the process. Whenever he was unable to reach me via email, he followed up with a phone call to… Read more · 1
ensure a smooth and efficient transition to the new lender. Vaughan was always approachable and willing to assist with any questions I had, which made the experience stress-free. He is, without a doubt, the best home loan specialist I have worked with. His professionalism and dedication made the entire process seamless right through to settlement.
Bryce was fantastic throughout our new home process. He was very knowledgeable and helpful and made everything seem easy. He provided expert help throughout guiding us, was very proactive in making sure all deadlines were met and was always contactable. I would not hesitant to recommend Bryce. Show reply
We’ve used Nick Freney and the team at Reduce Home Loans for both our first home purchase and our refinance, and both experiences were excellent. Nick made the whole process smooth and stress-free from start to finish. He was easy to deal with, quick to respond, and always happy to answer our questions along the way. We really appreciated the… Read more
honest advice, clear communication, and support throughout the entire process. Very happy with the outcome and would definitely recommend Nick and the team to anyone looking for a reliable mortgage broker.
Bryce Stimpson is amazing! Couldn’t recommend him highly enough. From start to finish, he was incredibly helpful, always kept us updated, and made the whole process feel much less stressful. His attention to detail was excellent and you could tell he genuinely cared about getting the best outcome for us. He really went out of his way whenever we… Read more · 1
had questions or needed help, and his communication was always clear and easy to understand. Very dedicated, professional, and easy to deal with. Thanks again for all your help Bryce!
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Connor was outstanding throughout the entire process. He was incredibly helpful not just with securing the loan, but also during settlement, making everything feel smooth and well managed. What really stood out was his accessibility — he always picked up the phone, patiently answered all my questions, and was consistently prompt with email… Read more · 1
responses. That level of responsiveness made a big difference and gave me a lot of confidence along the way.
I wouldn’t hesitate to recommend Connor to anyone looking for a reliable and supportive person to deal with.
Connor was fantastic to work with throughout our SMSF loan process. He was always very easy to speak with on the phone, genuine in his approach, and extremely responsive to queries. His communication was excellent at every stage and he kept us well informed as the loan progressed through approval and settlement. Connor also seems to have a very… Read more · 1
good working relationship with the lender, which meant requests and updates were handled quickly and efficiently. Overall the process was smooth and well managed.
We really appreciated his professionalism and support, and I would definitely be referring colleagues and friends to Connor in the future.
Connor was excellent. He helped me organise a new loan, and was able to move the existing bank along to help discharge the old loan when they were dragging their feet. I could not of completed my transfer of ownership without Connor! He was able to return calls and emails quickly, and no question was too little or annoying for him. Thank you!! Show reply
Working with Vaughan has been an absolute pleasure obtaining a mortgage through my SMSF. A few challenges along the way were handled efficiently and professionally Vaughan. Highly recommend using Reduce Loans. Show reply
Nick was extremely helpful with finding me a home loan that worked and was able to find/work around every issue that was presented. Highly recommend and will definitely be using him in the future Show reply
I worked with Connor Newson, who guided me through a complex process setting up a SMSF loan on a off the plan purchase. He was very responsive and a pleasure to work with. Reduce home loans were very transparent with costs, interest rates and the process was automated and settlement went seamlessly. Will definitely use them again. Show reply
Bryce Stimpson went above and beyond helping me with my mortgage application, very well mannered and well presented Individual, made the process so much clearer and easier Show reply
Hi There Vaughan Enright from Reduce Home Loans was personable, positive and very easy to work with. We had a successful settlement process for a complex SMSF mortgage application. I would commend Vaughan and his professionalism and ability to communicate and navigate complex processes. Thanks Kim Show reply
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