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Regal Sleep Solutions Physical store

Regal Sleep Solutions Physical store

VIC, SA
4.9 from 983 reviews

Reviews

(924)
(26)
(4)
(12)
(17)
  • Product Quality
    4.8 (115)
  • Return Claim MadeYes (2) · No (121)
  • Warranty Claim MadeYes (5) · No (114)
  • Product Appearance As advertised (83%) · Not as advertised (17%)
  • Customer Service
    4.9 (122)

Boots

Boots

  • 2 reviews

Best sleep ever.

published

I bought this mattress as soon as I tried it in the shop. Honestly, the best bed I’ve ever slept on. Great staff at the City Cross shop: very helpful, knowledgeable and friendly.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCity Cross Adelaide
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No service

published

Walked into store and wandered around looking at different mattresses. The sales person did not acknowledge or approach me. He just stayed behind the computer at the desk. I’m very disappointed, as I have been recommended by my osteopath to go to regal sleep.
I’m in the market for a Queen and single mattress. I will now go elsewhere, where I will be a valued customer.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston homemaker centre
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1 comment
Regal
Tim S.Regal

Great Service..great bed

published

Mardi from My Barker Store exceptionally good with her knowledge on bedding. No sales push and easy to deal with. Delivery guys were very helpfull in all aspects. Would certainly recommend Regal.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMy Barker
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Anonymous

AnonymousGreater Melbourne (Outer), VIC

Thanks to Raegan for her advice and friendly service.

published

Thanks to Raegan for her advice and friendly service. She was very patient and assisted me and my children to choose the right mattress at an affordable price. Great job.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
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Vandana

VandanaGreater Melbourne (Metropolitan), VIC

Wonderful service, amazing quality.

published

Was referred to Regal Sleep Solutions by my physio after a car accident. Booked to have a mattress & pillow fitting. Raegan was not only knowledgeable, but kind, and fitted me with my injuries & pain in mind. Mattress & pillow combination are amazing, and have reduced a lot of my neck pain. Delivery guys were also super lovely, and made the whole process seamless.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
See all answers

Kiera

KieraGreater Melbourne (Metropolitan), VIC

Melbourne made quality!

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
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Jenarae

Jenarae

  • 2 reviews

Great Service

published

Found buying the mattress and base a pleasant experience. The sales consultant( Suzy) was knowledgeable, not pushy, gave us the information and time to decide what we wanted. The store was set out very well. As we were were buying for our 14 year old Grandson Suzy also included him in the conversation and decisions. All very happy, thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth morang.
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Anthony

AnthonyGreater Melbourne (Metropolitan), VIC

Great beds great staff

published

Accidentally ran across the shop in Nunawading and was pleasantly surprised how good the beds were, finding a perfect bed for us. Thanks to Sam for her help & expertise, your amazing.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
See all answers
Paul

PaulGreater Melbourne (Outer), VIC

Above and beyond customer service

published

We were walking past the shop and went in as we had been talking about getting a new bed for too long. We had a chat with Samantha and got all the information we needed in clear discussion not a sales pitch.
We bought exactly what we needed to suit our needs.
When we had an issue with the delivery at our end Samantha called us back on her day off to make sure it was able to be sorted so we got our delivery before Xmas.
Customer service plus plus and follow up like it used to be.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading store Victoria
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Great service with a smile

published

Today I got my mattress chosen with some great friendly and expert help from Sam. She went out of her way to find the right fit at the right price even after I changed my mind and changed my order. The mattress is fantastic! Thanks Sam

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers

Great service and advice

published

Anthony was extremely helpful in providing excellent knowledge and sound advice for the purchase of our new mattress. Delivery was prompt and at the time advised. Would highly recommend regal solutions.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBrighton East
See all answers

First class service and staff who know what there talking about.

published

Excellent service from both Michelle and Matthew at the Springvale store regarding a mattress swap over. Very happy with how helpful they were especially Michelle. Highly recommended this store for anything bedding related.

Product Quality
Customer Service
Return Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale
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Unhappy

UnhappyMetropolitan Adelaide, SA

  • 2 reviews

Disappointed

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMt Barker South Australia
See all answers
1 comment
Regal
Tim S.Regal

Hello, we are so sorry to hear that you have not had a wonderful experience with your mattress. We pride ourselves on having Raving Regal Fans, please call me to discuss further so that I can resolve this for you.
Tim Simon - 0424 599 764


Wonderful service.

published

Just before Christmas we purchased two single beds from the Colonnades store, the service was
absolutely wonderful, Heather is a very helpful lady. As my husband has Parkinsons the first mattress
was to soft so we had to change it. The ladies both Heather and Sharon were wonderful and nothing
was to much trouble. The delivery came on time both times and the fellows were very pleasant and
polite. Thank you very much for making it a good shopping experience

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationColonades-Noarlunga. South Australia.
See all answers
Laura

LauraGreater Melbourne (Metropolitan), VIC

New regal bed helped solve long term muscular issues

published

Jenine at Regal Highpoint has been super helpful to us. She advised us that the Healthy Life Classic would be the best for my long term shoulder and hip issues. She was right. We then wanted to try the firm version so we did that and went back to the Classic which we now love. She was patient and professional. Highly recommend Regal!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHighpoint
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Bill

BillGreater Melbourne (Metropolitan), VIC

Quality matress and beautiful service

published

quality Australian Made quality matress, excellent service and plenty of varieties that you can choose, I bought 1 queen size one,then I bought another on a week later, we like it

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading VIC
See all answers

The reviewer stated that an incentive was offered for this review


annazianna

annaziannaGreater Melbourne (Outer), VIC

  • 39 reviews

Excellent mattress and customised base

published

This is a fantastic mattress and I did not purchase the top of their range either, rather the middle of it. I am so happy with it and they were even able to customise my bed base that I also bought from them to the colour I wanted. You can certainly pay the same or a similar price for many worse Made in China mattresses than what I paid for mine.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Fantastic service

published

I went to Regal Sleep Solutions recently because I had to purchase a bed for my particular health needs. Michelle the staff member was not only knowledgeable in all of the products but knowledgeable in every particular need that I required to get a comfortable bed to suit myself. I felt I was served with patience, kindness and honesty.
If you need a bed that is going to last and suitable for your individual needs, I would go to Regal Sleep Solutions

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale
See all answers

Sincere thanks Bronte!

published

Bronte in Camberwell store guided my husband and I in selecting the perfect mattress for us. Bronte was very knowledgeable about the range and considered our needs when advising us. Sincere thanks Bronte.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCamberwell
See all answers

Michael

Michael

  • 2 reviews

Excellent Customer Service

published

I have a posture issue which I'm trying to rectify. I was advised to visit Regal Sleep Solutions (Brighton East) to get customized pillow support.
The customer support I received in finding the right pillow is honestly unparalleled. As a surprising bonus I was shown how to improve my sleep positioning. I can't express enough what a relief it was to receive such expert advice.
Thank you, so much, Janine.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRegal Sleep Solutions – Brighton East
See all answers

Page 1 of 50

See all Regal Sleep Solutions reviews

Questions & Answers

Wendy M.

Wendy M.asked

Do you have Afterpay

1 answer
Regal
Tim S.Regal

Hi Wendy, we don't offer Afterpay. We do have HSBC Finance, GEM Monday, Latitude Pay and Openpay as alternatives.
Kind Regards
Tim Simon


Sweet F.

Sweet F.asked

Hi there, Ive booked a mattress advice appointment for 12pm at Belmont, but won't be able to make it until 12.30 or so. Could you please let them know? Kind regards, Felicia Sowinski

2 answers
Lindz
Lindz

Huh? Do it yourself!

Lindz
Lindz

Ps there is no 12pm or 12am only midnight and midday (or noon)


Get an answer from our members and Regal representatives

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