Regal Sleep Solutions Physical store

Mattress was supportive for a couple of years but then sagged very badly. I would feel like i was going to roll out of bed constantly. Cannot believe how much the sides sank down. Awful. It was like sleeping on two different mattresses. The centre was ok but about 18 inches around the edges it was like all the support was gone. Show details

WARRANTY IS A SHAM – We purchased an expensive mattress in Dec 2018 from the Highpoint retail store. We now have issues and the ONE time I could get anyone on the phone from the Springvale telephone number, I was told to submit an online warranty. I did exactly that and have emailed and tried numerous times to call, all with NO RESPONSE. I attempted again today and… Read more

no response from the listed number. Our next step is to refer this company to Consumer Affairs Vic. We do not recommend this company for their after sales or warranty service.

Worst mattress ever!!! – We bought the healthy life mattress and after 6 months it’s unbearable we have constant back pain and they will not do anything unless there is a measured 40mm dip in it. If you lay across it you would think you are lying on a speed hump. Don’t waste your money! Poor quality and no service. Shame on you Regal Sleep. The only good thing were the sales staff at the Frankston store. Show details

Great mattresses!! Had 2 for last seven years – My husband and I bought 2 top of the range mattresses 7 yrs ago now from Cranbourne and have loved sleeping on them and found them to be very comfortable and great support. We bought the Healthy life plush. My 94 yr old mum has just purchased an ultra plush in the middle of the range because we loved them so much. Thanks Kay from Pakenham store for the great service!! Show details ·  1

Fantastic customer service from store and office – I am so happy with how Regal Sleep Solutions dealt with my warranty claim. My problem was rectified within ten days. Everyone I dealt with was so helpful and professional from the store to head office and the delivery drivers. I will continue to recommend this company to family and friends. Thankyou. Show details ·  1

This is my second bed from Regal .. fantastic – We had our last Regal bed for thirty years. Saw the brand and decided this was where we planned to buy our new bed. Very pleased. The customer service was excellent. She could not help enough. Ended up with a topper too. Very comfortable. Show details

Never again – Bought a mattress about 4years ago and spent a lot of money i today went out and bought a new mattress ours is lumpy hard and very uncomfortable I bought this mattress I. Adelaide and of course the shop is closed now Show details

Saggy, lumpy, hot mattress – Bought a few years ago, just haven’t gotten around to writing a review. The mattress sleeps extremely hot, impacting my ability to get comfortable. It is also very lumpy and sags, despite turning the mattress frequently as instructed. This has ended up causing me a lot of back pain, just adding to the continued discomfort. Too bad the store has… Read more

now close as I feel there is no recourse. I spent around $3500 on this queen size mattress, and it is disappointing.

Shoddy quality and very dodgy – I bought a mattress after significant research conducted because I needed a new mattress and had (have) little spare cash. For the first week or so it was brilliant. Then it began to sag and became soft in the middle. Upon contacting Regal I was advised to shift position on the bed to even out the pressure. I did try but kept rolling towards the… Read more

middle (even with a bolster in place). Eventually, I contacted the company and was given a long spiel about how it must be a manufacturing defect and they would fix it, but it was all terribly complicated and they'd have to arrange for an off-site inspection, etc. etc and would only pick up on limited particular days/times (when I was busy).

They seemed to think it was an isolated defect. It isn't. It is due to poor quality and the result of inferior materials.

I'm just warning others as I save for a new mattress.

Very poor mattress – Purchased a Wellness Luxury Super Firm King Mattress back in April 2021,had sent it back through warranty claim.. Definetly wasn't super firm ,as it started to sag each side,in which left a lump all the way down the middle of the bed The mattress is getting worse ,as it is hard to get a decent nights sleep..Regal said they had fixed the problem,no… Read more

they didn't as the bed is worse one year on,they say they guarantee their products,so i will be asking for a full refund,as i don't think they had done anything the first time..Their Geelong store has been closed for approx 6 months(i can see why) inferior products There seems to be quite a trend with comments here,poor quality,inferior products,sad really as they are a made locally,and we try to keep the money here

If it sounds too good to be true , it is – The staff at store were always good. We purchased through these guys due to there change over promise in the first 12 months and 10 year warranty on mattress sag . We changed mattress from soft to firm in luxury range but continued to wake in pain . We had nowhere to go as we had tried both so put up with it. We were promised no partner… Read more

disturbance and we were shown physically how much they allowed in sag before offering a replacement and it was very very small. 2 years later and we’re rolling into each other . I sent the photos through of mattress with rod across showing light underneath but we’re now told it’s within the acceptable range of sag. Disgusted in the product and disappointed because the retail store is no longer open and the staff were always helpful and have lost their jobs after telling us there was no need to worry, the company has many stores and won’t be closing down . Would not recommend

Poor quality – Not recommended after 2 years stil can't get a good night sleep wake up with back pain witch ive never had before i bought thispoor quality don't buy one of these Show details

Worst mattress I have ever slept on – The staff in the store at the time were nice enough the mattress however is another story not good for your back I have never seen a mattress sink so much made by serenity Show details

DO NOT BUY - worst customer service I have ever received – Have been seeking a resolution from this business since November 2021. We spent almost $2000 and was convinced by their sleep guarantee, the mattress is rubbish and has bowed in the middle 2 weeks after having it. We have called, and emailed so much I have lost count. We no response from the business. Failure to go or their own policy and a waste of $2000. Show details

XD Ultimate Queen Size – Store was great, the mattress however weighs a ton and actually hurts to make the bed, the mattress became uncomforatable after about a year and until now we have just put up with it. As we get older we need to find a lighter but supportive mattress (if one exists) Show details

Terrible do not buy their mattress – DO NOT BUY FROM Regal Sleep. I am back again reviewing again because I am a year from my last review and nothing has been done about it again. My mattress has been repaired 4 times and continues to dip and indent. I also have a very large chiropractic bill from this mattress. At this point I just want a refund and the customer service is so… Read more

unprofessional and not very helpful. This have been going on for years because I have been ignored and keep getting passed from person to person. Stay away from Regal sleep solutions if you are looking for a mattress!! Terrible service terrible mattress

Significant sagging after 4 years – I have bought exquisite firm mattress in October 2017 which served us very well in first three years. However after third year its started sagging and by year four it became very unpleasant to sleep and we started to feel more and more tired each morning with back pain experience . We have tried to make a claim and to see if there is any option… Read more

for repair available as we had 10 years warranty on the product. The claim process was extremely slow as it took them three months to give us a clear response to the claim (claim was conducted via email). Eventually we have been rejected with explanation that “mattress was subject to normal rates of wear and tear”. Despite the fact that mattress isn’t firm anymore (after only three years) and that it is truly sagging now, I have to honestly say that I am disappointed with this product. In fact, one of the key reasons why we have decided to purchase this mattress was the warranty offered, but warranty is practically useless because you can be easily rejected with wear and tear reason. As these mattresses have limited time of use and good performance after three years is questionable, please carefully consider how you will spend your money and please read more customer reviews.

I regret buying this mattress – We bought a mattress from Regal and have only been using it for 1 week. We have noticed that it dips bad when you lie on it which is causing back and neck pain. The product is not what they advertised at all. Show details

Want refund-Extremely disappointed with the quality – The staff were helpful to find the right bed. Range was good. Quality is terrible and would like it replaced. Show details

Sagging in just 3 years – We bought Regal’s top of the line mattress - was advertised as a class 1 medical device with an RRP circa $15K. They gave us 50% off or something like that but overall the mattress is of poor quality. We haven’t bothered to claim the warranty as we simply don’t want to deal with any hassles - would’ve preferred a quality product from the outset. Show details

Awesome customer service – Just want to acknowledge Kevin & Ben frankston store. Such patient and extremely accommodating service I received in trying to find a suitable mattress. Highly recommend Show details

Disappointed want my mattress returned or a replacement – Hello we purchased our regal mattress 10 years ago. it's been back for repair 3 times, as it's constantly sagging. The last time our mattress was picked up for repair 1st week November 2021, it hasn't come back...still waiting. Tried many, many times to contact any regal store. There is either no answer, or number has been discounted. We are… Read more

extremely upset, wanting our mattress repaired or a mattress replaced to same quality. Our mattress was a top quality. Purchased from hoppers crossing store, invoice no 3377. Frances

Comfiest mattress I've ever owned! – My partner and I bought an Indulgence mattress last year and have been so pleased with the quality of comfort and sleep we are getting. The mattress helps take pressure off my body and keeps me pretty cool at night. I would highly recommend anyone who is in the market for a mattress to go to Regal. Show details

Absolutely terrible – Bought a mattress through the Bendigo store September 2020. Within 6 months it started to sag in the middle. Rang the store and they blamed it on the fact that the base I was using didnt have centre support legs even though it had thick 2x4" slats. Gave them the benefit of the doubt and went out and bought a new base that had 3 support legs. It… Read more

seemed to make it better for a short while but now around 12 months after purchase it has sagged again and causing back pain, which, the original reason as to why we bought this Aussie made mattress was to cure that. Now the Bendigo store is long gone and head office is no help. Avoid at all costs. You pay 1500 bucks for trash.

Avoid at all costs! – I purchased a mattress about 12 months ago. It began to sink on one side. They offered to collect it and send it back for repair. I was told it would take 2 - 3 weeks. We are now approaching about 3 months and still no mattress. I was told it was damaged in transit. So, they were going to replace it with another one. BUT, now they say the courier… Read more

costs are too high and they wont send it to me in SA. So, I have now paid for a mattress that I do not own. All the employees and managers appear to be leaving and no one answers calls. I know an investor in the business and the belief is they are going under. Run for the HILLS!!!!!!!

Exquisite? - I don’t think so – We called into the Regal Sleep Noarlunga Store (now gone) and the salesman recommended the Exquisite Firm mattress to which we purchased less than a year ago. Despite all the promises and fake sales pitches this so called “quality” mattress is poorly made rubbish using poor quality materials. It was great for a few months but in less than a year… Read more

it already has dents that cause you to fall into sections of the mattress and offers no support so we are waking up tired with sore necks and backs.

The previous Pillowtop mattress I had lasted 10 years and was still more supportive than this one is now.

Like many others who bought a Regal Mattress we are severely disappointed with the mattress and Regal Sleep.