2Regal Sleep Solutions VIC, Frankston
Part of Regal Sleep 4.7 

Regal Sleep Solutions VIC, Frankston

 Verified
2Regal Sleep Solutions VIC, Frankston
4.7

84 reviews

PositivevsNegative
93% · 786 · 7%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Appearance As advertised · Not as advertised
Product Quality
4.4
Customer Service
4.4

Reviews

84 reviews
Renk
Renk
  VIC, Frankston

Worst mattress ever!!!

We bought the healthy life mattress and after 6 months it’s unbearable we have constant back pain and they will not do anything unless there is a measured 40mm dip in it. If you lay across it you would think you are lying on a speed hump. Don’t waste your money! Poor quality and no service. Shame on you Regal Sleep. The only good thing were the sales staff at the Frankston store. Show details
Regal Sleep
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Sam
SamGreater Melbourne (Outer), VIC6 posts
  VIC, Frankston

Warranty is fake

Don't trust the warranty. They would try to avoid from warranty claims. Show details
Regal Sleep
Regal Sleep   DM   
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We have been making mattresses for almost 35 years in Melbourne. We always as the manufacturer try our best to help customers with a solution. Please contact us at Warranty@regalsleep.com.au

Christine
Christine
  VIC, Frankston

Fantastic customer service from store and office

I am so happy with how Regal Sleep Solutions dealt with my warranty claim. My problem was rectified within ten days.
Everyone I dealt with was so helpful and professional from the store to head office and the delivery drivers.
I will continue to recommend this company to family and friends. Thankyou. Show details ·  1
BBB
BBBGreater Melbourne (Outer), VIC2 posts
  VIC, Frankston

Awesome customer service

Just want to acknowledge Kevin & Ben frankston store. Such patient and extremely accommodating service I received in trying to find a suitable mattress. Highly recommend Show details
Helene
Helene
  VIC, Frankston

Most comfortable mattress ever had

Kevin Joganah quickly came to our aid. He listened to our answers to his helpful questions. This helped him to guide us to suitable mattresses. After testing both we were able to make the perfect choice. He explained all costs involved and arranged prompt delivery. The mattress came fully assembled and was installed by the friendly delivery men. A big thank you to all. H Carroll. Show details
Mark J.
Mark J.Greater Melbourne (Metropolitan), VIC6 posts
  VIC, Frankston

Excellent service, cannot speak highly enough of Kevin

I recently purchased a mattress from Regal Sleep Solutions Frankston, and I cannot speak highly enough of the service provided by Kevin.

Kevin took over an hour explaining the differences in the ranges I was looking at, and promptly answered any questions I had via phone and email. Kevin's level of knowledge in the product and level of customer service is exceptional.  Show details ·  1

Dulari P.
Dulari P.Greater Melbourne (Inner), VIC
  VIC, Frankston
James
James3 posts
  VIC, Frankston

Fantastic! Best thing I’ve ever done

Kevin was incredibly helpful. So knowledgeable on his products and he gave me a great deal. Best mattress I’ve ever owned! Sleep is so important and with their help I have a great sleep on my new pillow and mattress. Show details
Rhiannon B.
Rhiannon B.Greater Melbourne (Inner), VIC
  VIC, Frankston

Sagging bed!

Purchased queen mattress from Frankston where I had a wonderful experience! Less than 12 months in and it started to sag, we did all the correct car and turning every two weeks for 3 months, slats 7cm apart etc. the mattress cannot sleep two people as you both role into the middle sag. As a direct result of this lack of support, I’m now seeing a physio twice a week. I would like to understand the 15 year warranty better and on top of that the new protocol as everything is closed in Melbourne, including all non essential cleaning/dry cleaning.
Many thanks,
Rhiannon Show details
Product Quality
Customer Service
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Joy and Jim A
Joy and Jim A
  Fair Incentive VIC, Frankston

Excellent service

Kevin & Ben from the Frankston store were very helpful & lovely to deal with.

We purchased 1 x King mattress for ourselves & 1 x Queen for our daughter for her birthday and the Queen mattress was delivered the same day!

Delivery & removal of our old mattresses was included.

Thank you Kevin & Ben! Show details

Bill
Bill
  VIC, Frankston

Great Service and Delivery

Kevin provided great advice and excellent service in store, then promised delivery before end of the week. Delivery arrived on time with the drivers bringing the mattress in and placing on the base. Show details
shane
shaneGreater Melbourne (Outer), VIC6 posts
  VIC, Frankston

These products are great!!!

Maurie and the guys at Frankston are easy to deal with,respectfull and never pushy. They really know their products and really are a pleasure to deal with.The matresses are incredible value for money,comfortable and made in Australia,you can't go wrong. Show details
Sam and Jason
Sam and JasonGreater Melbourne (Outer), VIC
  VIC, Frankston

Amazing!!

Amazing service and products!! We couldn’t fault the store or the staff. We had help from both Maurie and Kevin. They were so helpful and knowledgeable on all products. Would not go anywhere else now! Show details
Rebecca B.
Rebecca B.
  Fair Incentive VIC, Frankston

Great service. Very helpful staff!

Great service, helpful staff. Spent time helping me choose two pillows. Maurie and Kevin spent a good amount of time showing me several different options so I was happy with the service. Show details
Sam
Sam
  VIC, Frankston

Great service, friendly team

I was referred to Regal Frankston and had an appointment booked for me to try new pillows. Kevin was very helpful, providing a range of pillows to try and never pushing for an expensive product or trying to influence my choice. Friendly service, accommodating of changing appointment times, and a quick and easy shopping experience. Show details

Questions & Answers

Wendy M.
Wendy M. · VIC, Frankston

Do you have Afterpay

Regal Sleep
Regal Sleep   DM   

Hi Wendy, we don't offer Afterpay. We do have HSBC Finance, GEM Monday, Latitude Pay and Openpay as alternatives. Kind Regards
Tim Simon

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