Absolute rubbish. Mattress collapsed after 8 months- we were each sleeping in a separate pit with a hard crest in between us. I developed pain in my lower spine and as the mattress collapsed further, neck pain (my pillow was more supportive than the mattress). Complained to Regal who repaired our mattress, but four months later mattress has collapsed again and Regal say there is nothing we can do. Emails to head office are ignored. 15 year warranty counts for nothing. Feel like Ive paid someone $2480 to give me a spinal injury.
The service at the Frankston store was very efficient, everyone there so kind. Kevin took the time to discuss what mattress would best suit me, and I'm happy to say that I found just the one I was looking for Highly recommend, thank you for your time!
Best end to end customer service and high quality mattress
Amazing customer service and the best bed ever! Kevin was so lovely and helpful while I took my time figuring out which bed was best for me. In the end, I went for the top end beds endorsed by physiotherapists and doctors and it has been amazing. I can finally sleep on my back without it seizing up. Highly recommend their mattresses and knowledgeable, patient staff!
Best store policies I've ever found
Well 3 weeks ago I made a terrible mistake and bought a leading brand name mattress and hated it. I couldn't return or exchange it so I had to start again after wasting so much money on my poor choice. Quite simply, my 'spirit guides' told me to visit Regal Sleep Solutions for a mattress that SUITS ME, along with the all important RIGHT TO EXCHANGE THE MATTRESS within 30 days if it's not what you hoped it to be. What could possibly go wrong with these 'must have' store policies? Brett, the salesman I dealt with is a lovely guy who's aim is to s...ell you the CORRECT BED. You see these guys aren't happy until we, the customers are happy! What a great approach to having happy buyers. There's an extensive range of mattresses in all price ranges that are quite simply, some of THE BEST levels of comfort I've come across and I have pretty high expectations from my beds, as I've always liked the finer things in life. I fully reccomend this store and more so, the Regal Brand. I loved the way I was assisted by both Brett and Kevin on my last 2 visits. I'm now the proud and happy owner of a Byron Bay Plush Queen mattress ❤ which is a great 'happy medium' for my individual spinal support requirements and the comfort level. At Regal, they can even customise the perfect bed for you! Always friendly and helpful staff who have left a remarkably good impression on me. I thoroughly reccomend Regal for the huge range of mattresses, A1 store policies they stand by, lengthy warranties and wonderful reception I've experienced here.
- Verified customer
Don't walk past this shop!
If you are looking for a mattress mark my words do not walk past this shop. Kevin firstly is not only a wealth of knowledge on mattresses, he is honest and a great personality to boot. Thus far I have bought a super king bedhead, double mattress with box base and a king sized mattress and I have been nothing but impressed by the quality of products the excellent pricing and the awesome service. The delivery by Ben was flawless and just all round good blokes. I can't highly recommend this entire outfit enough.
You have a return customer!
- Verified customer
You will not regret making the commitment
If you have been delaying or putting off the purchase of a new bedroom suite for one reason or another like I did for two years, Stop and ask your self what for?
We spend on average one third of our life in bed so it makes perfect sense to make the commitment for our health and well being.
I did nothing for two years while I was having problematic sleep.
I didn’t realise to what extent or completely understand the bennifical attributes sleeping on the XD Ultimate would create.
My only regret being I should have bought the bed sooner because now I understand.
Discuss your options with Kevin at the Frankston store, you will not regret it.
Wonderful bed and service was five star - thank you Brett from Frankston store
A very satisfactory experience with no amount of time spared in assisting us with our choices. The bed is fantastically comfortable. We would recommend this brand to everyone. Thank you Brett from Frankston store.
Kevin and team have been very helpful in trying to sort out our bed. After weeks of trying the suggestion was made to make a custom made one. First delivery was made prompt and both man were very helpful also in removing our old one. Unfortunately it still felt too hard so went back to the shop and they recommended a different top. Today
Terry and Yasho picked up the mattress and were very friendly. We are expecting our mattress back on Monday and hoping that it will be just what we need.
Brilliant service, great prices, would absolutely reccomend
I went in with some idea of what I was looking for, but very little knowledge. By the time I had made a decision, I felt a lot better about knowing what I was getting, what set it apart from other comparable mattresses, and a general confidence that I was choosing the right mattress to get me through at least the next decade or so of my life. Kevin was incredibly helpful and friendly and his explanations were clear and concise - exactly what you would hope for!
Honest trader with professional service
Excellent service in Frankston store. When one mattress was found not suitable, was promptly swapped over within one week. This honours their policy of 30 day free trial, although we were dubious first. Will definitely recommend them to our friends.
Fantastic Service & Amazing Product
I visited the store for a mattress referral and was extremely happy with the information and assistance from Kevin. I purchased the mattress and am loving how it has helped my backpain. I'm also in love with my new pillow designed for side sleepers. Thanks Kevin!
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