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Regal Sleep Solutions VIC, Nunawading

Regal Sleep Solutions VIC, Nunawading

4.8 from 101 reviews

Reviews

4.8

101 reviews
5
(95)
4
(1)
3
(0)
2
(1)
1
(4)
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Reviewer Photos & Videos

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Cath C

Cath CAU

  • 4 reviews

Exquisite Firm, worst bed, faulty make, unresponsive.

published
  • +4
Product Quality
Warranty Claim MadeNo
Store LocationNunawading Store
Mike

MikeGreater Melbourne (Metropolitan), VIC

The worst customer service ever

published
Customer Service
Product Quality
Return Claim MadeYes
4 comments
Regal
Tim S.Regal
Mike
Mike
Mike
Mike

I called you again today, but you didn’t answer!
Please be advised that (as the next step) we will lodge a formal complaint to Customer Affairs Victoria, if you do not resolve this problem and make the full refund by the end of tomorrow, 2 Apr 2020.

By Natalie G

published

Me and my hubby was looked after by Samantha Wickes, she went above and beyond to help us get what we wanted and what was suited to our body shapes, We felt very comfortable with Sam, she was just lovely and we acutely had a good time picking our new mattress. We would highly recommend anyone going to see her, she is real, funny and great at her job.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
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Thanks for bed

published

Raegan kindly helped me to find just the right bed for my ailing back. I was guided by her to find a queen bed which met my budget and my health needs. Thank you Reagan.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
Mark F

Mark FGreater Melbourne (Metropolitan), VIC

Excellent service and product

published

Sam was extremely helpful and provided friendly, knowledgable and professional customer service. She clearly explained the benefits of each mattress and helped to find the best one for my back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
See all answers
1 comment
Regal
Tim S.Regal

Dear Mark, thank you for your kind words and lovely review. We are delighted that you enjoyed the service provided by Samantha. We pride ourselves on our high levels of customer service.
Kind Regards
Tim Simon

Karen R

Karen RGreater Melbourne (Outer), VIC

  • 3 reviews

Sam provides attentive and personal service

published

Sam gave us great personal attention, answered our many questions and enabled us to sample many different mattress options without making us feel we were wasting her time. Thanks Sam!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
See all answers
1 comment
Regal
Tim S.Regal

Hi Karen, I'm absolutely delighted to read that you enjoyed Samantha's service at our Nunawading store. Thank you for taking the time to leave a review for us. Our customers happiness is our most important goal.
Kind Regards,
Tim Simon

Anonymous

AnonymousGreater Melbourne (Outer), VIC

Thanks to Raegan for her advice and friendly service.

published

Thanks to Raegan for her advice and friendly service. She was very patient and assisted me and my children to choose the right mattress at an affordable price. Great job.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
See all answers
Vandana

VandanaGreater Melbourne (Metropolitan), VIC

Wonderful service, amazing quality.

published

Was referred to Regal Sleep Solutions by my physio after a car accident. Booked to have a mattress & pillow fitting. Raegan was not only knowledgeable, but kind, and fitted me with my injuries & pain in mind. Mattress & pillow combination are amazing, and have reduced a lot of my neck pain. Delivery guys were also super lovely, and made the whole process seamless.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
See all answers
Kiera

KieraGreater Melbourne (Metropolitan), VIC

Melbourne made quality!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
Furniture Shops

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Anthony

AnthonyGreater Melbourne (Metropolitan), VIC

Great beds great staff

published

Accidentally ran across the shop in Nunawading and was pleasantly surprised how good the beds were, finding a perfect bed for us. Thanks to Sam for her help & expertise, your amazing.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
See all answers
Paul

PaulGreater Melbourne (Outer), VIC

Above and beyond customer service

published

We were walking past the shop and went in as we had been talking about getting a new bed for too long. We had a chat with Samantha and got all the information we needed in clear discussion not a sales pitch.
We bought exactly what we needed to suit our needs.
When we had an issue with the delivery at our end Samantha called us back on her day off to make sure it was able to be sorted so we got our delivery before Xmas.
Customer service plus plus and follow up like it used to be.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading store Victoria
See all answers

Great service with a smile

published

Today I got my mattress chosen with some great friendly and expert help from Sam. She went out of her way to find the right fit at the right price even after I changed my mind and changed my order. The mattress is fantastic! Thanks Sam

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
Bill

BillGreater Melbourne (Metropolitan), VIC

Quality matress and beautiful service

published

quality Australian Made quality matress, excellent service and plenty of varieties that you can choose, I bought 1 queen size one,then I bought another on a week later, we like it

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading VIC
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The reviewer stated that an incentive was offered for this review

The customer is looked after.

published

Sue from the Nunawading store assisted me with sampling & finding the best fit mattress for me ensuring my spine was straight. She organised everything & made sure I was happy along the way in the whole process.

No fuss after deciding the mattress just wasnt for me.

Initially the mattress had a strong chemical-odour, but that faded. We decided to return the mattress under the 30day money-back-guarantee as it just didnt feel right. There was no problems in doing so. Glad we tried it regardless.
Sam from Nunawading was very helpful in offering suggestion before we decided.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNunuwading
See all answers
Anna

Anna

  • 2 reviews

Great service!

published

Fabulous service from Sam Wickes at the Nunawading store. She understood our needs and was very attentive, knowledgeable about the mattress we required. My son plays a lot of sport and is quite tall so she directed us to the one which would support him best. He now cannot wait for delivery. Thank you Sue!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHome HQ, Nunawading
See all answers
Furniture Shops

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Matty L.

Matty L.Greater Melbourne (Metropolitan), VIC

Great bed and great people!

published

My girlfriend and I were in the market for a new bed. After discussing some options together with some people, we went with our Chiropractors suggestion of heading down to Regal in Nunawading!
Reagan and Rob were delightful and helped us with the whole process. They asked heaps of questions to get a better understanding of what were looking for and left us to try each bed at our own pace! The whole process was really easy, and I can say, after sleeping on the bed for four months, that some mornings, I just don't want to get out of bed at all!
Thanks so much Reagan and Rob! Keep up the great work!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
Laura

LauraGreater Melbourne (Metropolitan), VIC

What a great experience!

published

We went on the weekend to the amazing Nunawading store and was attended to by Robert. He was absolutely fantastic and had a world of knowledge regarding these incredible beds! He wasn’t pushy and let us have our own time to think about what was best for us. We will definitely recommend Robert and the team to our family and friends! A great experience for such a big decision!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers

The reviewer stated that an incentive was offered for this review

T Luong

T LuongGreater Melbourne (Outer), VIC

We didn't know we need this so much in our lives

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading - Home HQ
See all answers
BecJTee

BecJTeeGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent service experience

published

I was referred to Regal by my physiotherapist and the idea of purchasing a new bed to suit my back was daunting. But, Raegan at the Nunawading store was amazing! She was very knowledgeable, helpful and really funny! We are super happy and excited for the arrival of our new mattress. Thanks Raegan!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers

Fantastic Product.

published

Fantastic staff in store, spent lots of time helping me decide on a model suitable.

Sadly this would be 5 star if it was not for the lack of help when it came to picking up my order.

My housemate went to pick it up and he was just given it on a trolley and left to do the rest himself. Your staff really should have helped him getting it into his ute. It is not a 1 person job

Shop LocationVIC, Nunawading
1 comment
Regal
Tim S.Regal
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