2Regal Sleep Solutions VIC, Springvale
Part of Regal Sleep 4.7 

Regal Sleep Solutions VIC, Springvale

 Verified
2Regal Sleep Solutions VIC, Springvale
4.8

143 reviews

PositivevsNegative
94% · 1357 · 5%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Appearance As advertised · Not as advertised
Product Quality
3.9
Customer Service
4.3

Reviews

143 reviews
Rae
Rae
  Verified VIC, Springvale

WARRANTY IS A SHAM

We purchased an expensive mattress in Dec 2018 from the Highpoint retail store. We now have issues and the ONE time I could get anyone on the phone from the Springvale telephone number, I was told to submit an online warranty. I did exactly that and have emailed and tried numerous times to call, all with NO RESPONSE. I attempted again today and no response from the listed number.
Our next step is to refer this company to Consumer Affairs Vic. We do not recommend this company for their after sales or warranty service. Show details
Rohan
RohanSouthwest, VIC11 posts
  VIC, Springvale
Product Quality
Regal Sleep
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Alicia
Alicia
  VIC, Springvale

Terrible do not buy their mattress

DO NOT BUY FROM Regal Sleep. I am back again reviewing again because I am a year from my last review and nothing has been done about it again. My mattress has been repaired 4 times and continues to dip and indent. I also have a very large chiropractic bill from this mattress. At this point I just want a refund and the customer service is so unprofessional and not very helpful. This have been going on for years because I have been ignored and keep getting passed from person to person. Stay away from Regal sleep solutions if you are looking for a mattress!! Terrible service terrible mattress Show details
Nemanja
NemanjaGreater Melbourne (Inner), VIC4 posts
  VIC, Springvale
Adam
Adam
  VIC, Springvale

Comfiest mattress I've ever owned!

My partner and I bought an Indulgence mattress last year and have been so pleased with the quality of comfort and sleep we are getting. The mattress helps take pressure off my body and keeps me pretty cool at night. I would highly recommend anyone who is in the market for a mattress to go to Regal. Show details
LCG85
LCG85Greater Melbourne (Metropolitan), VIC2 posts
  VIC, Springvale

Worst mattress ever

Our mattress is 4 years old and ready for the bin. Bumpy, lumpy and has huge divets. The mattress was replaced 3 times when we first bought it as the mattresses we had kept sinking after a week of use. This last one lasted a few months longer but it was always just terrible quality. Don’t bother with regal sleep solutions. Shattered at how much money we wasted.  Show details
Product Quality
Customer Service
Regal Sleep
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Hi there, I’m sorry to hear about your poor experience with us. Please feel free to contact me directly on 0409364139.

Patrick
PatrickGreater Melbourne (Metropolitan), VIC2 posts
  Verified VIC, Springvale
Regal Sleep
Regal Sleep   DM   
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Hi Patrick, I'm sorry to hear about your negative experience with us. I will follow up and ensure the refund for the cleaning costs is processed ASAP. Give me a buzz if I can help with anything else, my number is 0409364139. Regards, Sam

Alan Gordon
Alan GordonGreater Melbourne (Outer), VIC9 posts
  VIC, Springvale

Great customer service

After 13 years needed to upgrade to a new mattress, went to Regal sleep solutions in Springvale. This company actually make their mattresses locally with local products and to order. I was very impressed with James our salesperson was thorough showing the range available. Bonus free delivery and 15% discount. Cannot wait for delivery end of week.
FILOR
FILOR2 posts
  VIC, Springvale

Excellent service

Thank you James and Julia from Springvale regal. When I walked in to regal James provided me with excellent knowledge and service and made choosing a mattress very easy.
He had all the patience with us and had made sure we were happy with our choice in the end.  Show details
Peter
PeterGreater Melbourne (Metropolitan), VIC
  VIC, Springvale

Satisfied Customer

I purchased a mattress from Regal Sleep Solutions Springvale today. I was attended to by Julia. We discussed my particular needs and which type of mattress might suit me best. I trialled several and aided by Julia's obvious knowledge of the subject matter ultimately made a choice. Apart from receiving very helpful advice what I also liked was not being hurried into a decision.Whilst I am yet to take delivery I am confident the mattress will be fine. Show details
Andrea - South Oakleigh
Andrea - South Oakleigh
  Verified VIC, Springvale

New mattress and pillow

I met Michelle who helped choose my mattress and Janine who fitted me with a pillow. It was great to have professional help to find the right ones for me! Show details
Belinda
Belinda8 posts
  VIC, Springvale

Excellent service

Very helpful and friendly customer service from Regal Sleep in Springvale (The Ikea building) store. Also, I bought my bed base from this store 8 years ago and it is still in tip-top condition. The customer servce this time round was just as good as then, which was wonderful.
Emily b.
Emily b.6 posts
  VIC, Springvale

Great customer service, locally made, and great product!

We bought our mattress a couple of weeks ago from the Springvale store. The customer service was terrific - very knowledgeable about the products, provided us with tips on choosing the right bed for our preferences, and not pushy. We were very happy to hear the beds were made in Springvale also. Delivery was a breeze - had direct communication with the delivery driver and he came the exact time he said he would. Bed is super comfy. Would recomend Show details
Hugh
HughGreater Melbourne (Metropolitan), VIC
  VIC, Springvale

Thanks Regal staff, particularly Anthony

Staff in store we very busy but very accomodating, responsive and answered all my questions. I visited the store several times and they were really hepful each time, particularly Anthony who provided excellent customer service. Store manager was lovely too. Show details
Tina
TinaGreater Melbourne (Outer), VIC
  VIC, Springvale

Fantastic Service and Advice

A big thank you to Anthony for his advice and help in finding the right mattress. He was so informative, polite, patient and helpful. Great service and a great buying experience! Show details

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