- VIC, Springvale
- Verified customer
New mattress and pillow
I met Michelle who helped choose my mattress and Janine who fitted me with a pillow. It was great to have professional help to find the right ones for me!
Very helpful and friendly customer service from Regal Sleep in Springvale (The Ikea building) store. Also, I bought my bed base from this store 8 years ago and it is still in tip-top condition. The customer servce this time round was just as good as then, which was wonderful.
Great customer service, locally made, and great product!
We bought our mattress a couple of weeks ago from the Springvale store. The customer service was terrific - very knowledgeable about the products, provided us with tips on choosing the right bed for our preferences, and not pushy. We were very happy to hear the beds were made in Springvale also. Delivery was a breeze - had direct communication with the delivery driver and he came the exact time he said he would. Bed is super comfy. Would recomend
Thanks Regal staff, particularly Anthony
Staff in store we very busy but very accomodating, responsive and answered all my questions. I visited the store several times and they were really hepful each time, particularly Anthony who provided excellent customer service. Store manager was lovely too.
Fantastic Service and Advice
A big thank you to Anthony for his advice and help in finding the right mattress. He was so informative, polite, patient and helpful. Great service and a great buying experience!
First class service and staff who know what there talking about.
Excellent service from both Michelle and Matthew at the Springvale store regarding a mattress swap over. Very happy with how helpful they were especially Michelle. Highly recommended this store for anything bedding related.
I went to Regal Sleep Solutions recently because I had to purchase a bed for my particular health needs. Michelle the staff member was not only knowledgeable in all of the products but knowledgeable in every particular need that I required to get a comfortable bed to suit myself. I felt I was served with patience, kindness and honesty.
If you need a bed that is going to last and suitable for your individual needs, I would go to Regal Sleep Solutions
Awesome Products & Australian made
We were on the market for a new mattress and bed frame we went into regal in Springvale we were served by Michelle she was absolutely amazing she knows her stuff she was friendly with great service and very knowledgeable and very professional cant wait for the new bed and highly recommend Michelle
We were recommended to try Regal in Springvale & were pleasantly surprised by the service, advice & help we received. Michelle was amazing, friendly & determined to find the perfect mattrass for us. Looking forward to its delivery & enjoying a good nights sleep.
Very good advice and service.
Lidia from Springvale Homemaker Centre was very helpful, she understood what l was looking for in a bed and mattress. The men that delivered the bed also came on time and answered any queries that l had.
Lidia was very helpful in the shop and pointed us in the right direction to the mattress we might like she made sure our spines were straight when laid down which is a first when buying a mattress . We were really satisfied and impressed . We are looking forward to our mattress being delivered this week.
Thank you so much Lidia
Helpful very knowledgeable customer focussed
Called in at Regal in Springvale this morning and couldn't be happier with the service I received from Lidia. She helped me explore all options with no time pressure. Her technical knowledge of the beds was impressive and I am looking forward to delivery of my new mattress. I would recommend Lidia and the Regal store. Being both the manufacturer and the retailer is definitely an advantage.
Assisted by the wonderful Michelle
Michelle was super polite and patient with me and helped me find the perfect mattress topper and then delivered it to my door for free saving me $75. I am a very satisfied customer thanks to her!
Excellent customer service Eva and great product
A very knowledgeable, friendly and patient Eva got us an excellent deal at the Sprinvgale store. Answered all our questions and provided more insights that we were unaware of. Mattress was great, comfortable and came with a 15 year warranty.
Australian manufacturing and option of changeover within first 12 months.
Great Customer Service Sue
We were served by Sue. She was very knowledgeable about the different products the store sold. She knew exactly what the beds were made from and the type of bed that best suited our requirements. She was very patient and answered every question we had.
Terrific Customer Service
Looking for informed assistance around mattress options, and Lidia at Springvale store delivered in full. Rather than just pushing a purchase, Lidia was the all over issues relating to bedding / sleep comfort and explained everything comprehensively and trialled many options. So glad we stepped in to Regal Sleep to get this professional advice - if looking to get a mattress go the experts and don't bother with the usual furniture stores as likely they don't have this level of knowledge and passion !!
Just purchased a mattress today and I have to say that the service was better than all the other stores I went to.
Lidia was very informative (telling me things I didn't realise I needed to know) and genuinely wanted what was best for me, and for a great price. I'd recommend having a look at this place based on the service. I hope I'll have even more positive things to say once I've had some time to enjoy the mattress.
Thanks Lidia. Looking forward to my new bed. :)
Can’t wait to get our new bed soon.
We needed a soft, plush mattress with support and went to Regal Sleep Solutions in Springvale. Lidia helped us tremendously and went through everything we needed to know. We were extremely happy with the service we got and can’t wait to get our bed very soon. Thanks Lidia.
The service I had with Lidia & Nav at Springvale regal sleep was fantastic! She was very knowledgeable and made me feel comfortable instantly. I would highly recommend shopping at regal sleep solutions if you want a quality bed frame and mattress. I am ecstatic with my purchase and service I received today. One happy customer!
Lidia from Regel Sleep Solutions in Springvale helped me find the perfect bed for my body structure! She was knowledgeable, professional and went the extra mile to help me find the perfect solution! Thank you for your outstanding service and assistance with my purchase!
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