Rheem Solar Loline (gas boost) Questions & Answers
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were do I find the year of manufacture so I will know what model differential controller to buy as there is a early modal
were do I find the year of manufacture so I will know what model differential controller to buy as there is a early modal
Dear Ralph Thank you for your enquiry. In regard to your question, we recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly Kind Regards Rheem Australia
Where can I get a pilot light tube for the above gas heater
Dear John Thank you for your enquiry. In regard to your question, we recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise where you can source these parts accordingly
Kind Regards Rheem Australia
Good evening I am a plumber in WA and have a problem with a circuit board on a 531260PO system it was manufactured 21/4/2006 serial 2769462 . I am hopeful there is an upgrade that could keep the system functioning as there are no leaks on the system and although the water isn't great over here in WA the system has had anodes replaced regularly and has had a panel replacement about 5years ago. My number is 0417136242 Pressure Time Plumbing. Thanks in advance Richard.
Don't hold you breath Richard. There are aftermarket solar hot water system controllers available. Look for Aestiva (Made in Australia) and Sorel (made in Germany) available on ebay for under $200. You can install them yourself.
Dear Richard
Thank you for your enquiry. In regard to your question, we highly recommend that you contact our Spare parts department on 13 10 31, our team will be able to advise accordingly
Kind Regards Rheem Australia
Richard, I have a similar model HWS 20 OCT 2005, 531260N0. It has a mains short on a similar Southcorp Solar Controller board and so am interested in what you ended up buying. NB: the Sorel only have a 40C degree ambient operating temperature range specified. Not sure about the Aestiva.
My current next step is to remove and trace out the circuit and look for transformer short or dry capacitor problem.
Thanks for reply, I ended up going for the after market one from eBay as it was so reasonably priced. To this day is still working a treat. Thanks Paula.
Hi, System is only a year old and already given us issues, we are not getting any hot water downstairs, but we are getting ample of hot water upstairs. The only time we can get hot water downstairs is by turning on the gas booster. The solar seems to work fine since we are able to shower upstairs with just solar power. Any troubleshooting will be appreciated.
PS Rheem wants to charge a call out fee despite system under warranty and a year old. Ummmm.
I think you should really leave the booster powered on (on any gas boosted solar system). It will autodetect if the temp needs boosting and fire accordingly. That issue sounds strange to me - perhaps your hot water pipes take a long path, servicing upstairs first from the storage tank and that's why you lose temperature downstairs.
What I would do is ask a plumber to investigate first - not Rheem. They just use an approved local plumber anyway so at least you can get a quote.
Dear Sharon.
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards Rheem Australia
There is a metal hitting sound when we turn on and off the hot water? Is it normal? I have checked few houses, there is a sound when we start and close the hot water but not that kind of sound. Is there anyway we can fix it? I am not sure if I need to call the service as they might charge me saying it's normal so I want it to be fixed but don't want to pay it either. Does anyone have the same issues?
Why does the lower Red (attention) light flash constantly on the Solar Loline 160L control unit?
The system has detected the temperature differential between the tank and solar collector. It is telling you that the circulation pump is running.
Why does the pilot light keep going off
Dear Renata,
hank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards Rheem Australia
We have a Rheem solar loline gas boosted system that makes an annoying buzzing sound constantly, how do I resolve this issue?
Dear DaveO. Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31 due to the technical information required. Our customer service team will be able to advise accordingly
Kind Regards Rheem Australia
Moved into a brand new townhouse. The hot water bill for first 3 weeks was $142.00 and says this is equal to 7 people in the house. We have 2. Estimate for 2 months is $390. Gas hot water and hot plates costing $6.50 per day. Does this seem excessive? Checked usage frequently and this is consistent. Is the 511161 known to cost this much to run?
Dear Vin.
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards Rheem Australia
Thank you very much Rheem and Calley for taking my call yesterday, listening and responding. I am so pleased with the outcome. Calley (excuse me if spelling is not correct) your help is very much appreciated. Technician called by today and solved our issue. Great customer service.
MJ PER HR
Are there any reviews re Electric Boosted 270L heaters
Terry
Flashing red message C4 35 what does this mean please
Dear Julie.
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards Rheem Australia
Hi Julie you would need to contact Rheem customer service as they would know how to answer your question and will be able to fix the problem ..all the best with it..
What part needs replacing if the boost burner doesn’t kick in when the temperature of the water in the tank drops.?
Hi Brendan you would need to ask your technician as they know what would be causing the temperature drop in your tank . this is our first rheem hot water lowline gas heater and I know nothing about it as l am not a technician only a home owner l hope this helps you and sorry I could not give you the answer you need.
Dear Brendan
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards Rheem Australia
How can i disconnect the solar heating part. Keeps leaking from the roof either connector or joints of the piping. Costly plumber fees for very little heat from the solar panels!
Dear Angie
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards Rheem Australia
I have a Loline Gas Booster solar with 2 panels and want to eventually change over to a Rheem instantaneous system. Is this possible and what is the process. Also, how much would it cost?
Rheem Solar loline model 531260N0 I cannot find the control to turn on/off gas booster anywhere in my house. I am the new owner. How does it look like and what can I do? Rheem technician came and cannot find the control. On cloudy days there is no hot water. So now it's on solar and gas.
Dear Carol We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly.
Kind Regards Rheem Australia
I am having this annual event of hot water failure in autumn and winter. The gas boost button does not work, but pilot light is on. Called service every year since 4 years ago. The system was installed in 2003 when this house was built, but I only purchased it in 2010. Replaced the in-house control and also another part of the boiler, still not working. I am now boiling water on my stove for my 5 years old daughter. Really frustrating. It seems all my neighbour experienced more or less the same issue. What should I do?
Dear Paul, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this feedback, our team will be able to assist you accordingly.
Kind regards,
Rheem Australia
how to set my gas booster , is there a manual
I am in a townhouse which is nearly 4 years old I have a Rheem Solar water heater 160L model 51116102. There is no problem with the operation of the hot water service but there is a green light at the bottom of the water tank which pulsating and flashing on and off and making a noise which is very annoying when you are outside.is this correct?
May thanks Pearl Soek
Hi Kennedy, Thank you for contacting us. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to troubleshoot and assist accordingly.
Kind regards,
Rheem Australia
I have a 531260N0 model, and a service repairer has told me that I need a replacement solonoid. My problem is that Rheem stopped production of this model spme time ago and no one appears to know where I can get a replacement part for it. I would have thought that Rheem would still have parts as this unit is approximately 10 years old. Can anyone tell me who sells any of these solonoids as Rheem are of no assistance.
Hi Coldie,
Thank you for your question. If you could please contact us by phone on 13 10 31 and ask for spare parts. Our team will be able to see if an alternate part can be provided to assist.
Kind regards,
Rheem Australia
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