Rivergum Homes

I'm extremely disappointed by the service we were provided from Rivergum.
We felt our consultant was helpful but a bit pushy for a sale as it was the end of the month. We were told the deposit was refundable if we were to decide we didn't want to build any more, the deposit was to secure the promotional upgrades. We ended up paying a deposit to secure that months promotion. We were yet to sign or sight any contract. Then we noticed we had been over quoted and they added structural items like lintels and support beams after we agreed on the quo...Read more

Worst experience ever!!! Very poor communication, Salesman was not completely honest, very poor and abusive customer/administrative service, little to no contact allowed with the supervisor during the building process. Poor quality build, Very poor service to follow-up on 3 month warranty period. Had to employ the services of a private inspector at my own cost as the property was so poorly done. Build time went over schedule by 2 weeks. They are supposed to pay you back your rent for that period and they did not. Also had to take builder to ...Read more

As first home builders, we were delighted with the entire process and our final product with Rivergum Homes. From the initial planning stages working with Andrew in the Lightsview display, he made things easy and took us through step by step what we needed to do to begin our journey. Our building coordinator John Dal Pra and Site Manager Sam Taggart were outstanding, we could not recommend these two enough. The communication between John, Sam and ourselves was something that stood out to us. John kept us updated and sent photos during every ste...Read more

Customer service was ok but could be improved, [email removed] was good to deal with. The best person by far was our Site Manager, [email removed]. He took over part way through construction and was fantastic. He couldn't have been more helpful and was really easy to deal with. Every issue we had from that point he handled in a timely manner and did the best he could to solve or complete. He always got back to us when he said he would and when he said he would organise something, he did. Nothing was too much trouble for him. We highly recomme...Read more

As a first home builder I was nervous as I didn't know what to expect or how the process worked but I was surprised at how well everything was handled and how easy it all came together. I especially want to shout out for our site manager: Justin, who was absolutely amazing in the whole process. After meeting him the first time I had no worries about the house. He was onto everything and made sure it was done to a great standard, could not be happier with how the house turned out - it looks better than I ever could have envisioned. Secondly to o...Read more

Site superviser was overloaded with jobs and stressed so attention to details were missed. He tried his best to fix mistakes straight away. Things were missed from the drawing up stage that shouldnt have been which caused delays. The builders did some average work that they then needed to go back to fix instead of doing a good job the first time. In the end a few things weren't up to code and need rectifying. Some things were before handover and still waiting on Rivergum to get back to us on others. The customer care person tried to fob us off ...Read more

Our experience building with Rivergum has been great, it has been an easy process with minimal issues. I contribute this particularly down to the people we had at Rivergum; Justin our site supervisor and Bel our coordinator in the office. Bel was a champ at communicating and always responded to questions and queries in super fast time. Justin had a keen eye on detail and ensured things were done up to a high standard. We are very happy with the final result. The early stages of sales, design and selections were all good. I found some informatio...Read more

As a nervous first home builder, Rivergum were nothing but a pleasure to deal with, especially Site Supervisor Justin Rowe and Building Support Coordinator Bel Lorimer.
Rivergum were only one of two builders who did not question me when I requested a smaller home. To hear from other builders "that's not what you want" or "you can't resell that" is disappointing. Not once has a Rivergum representative said this.
My building inspector could not find a single fault on his third inspection. Other faults found on previous reports were minor and fixe...Read more

Overall, our experience with Rivergum Homes has been pleasing. From the outset, the planning stage with Jordan was easily managed with several suggestions being helpful. Once the build commenced, progress was fairly rapid. Carpenters and roofers did an excellent job and were helpful in explaining why certain things were being done. Building supervisor, Allan was fantastic throughout and helped to made the building experience satisfactory. If an issue need to be discussed, it was better to deal with him rather than customer service as it was res...Read more

Be very very very cautious when getting Rivergum Homes to build your new home.
Apparently they win lots of awards, no idea how the way we were treated was disgusting.

We have finally finished dealing with this company and what an absolutely horrible experience it has been.

You hear about how building a house is stressful, but to be handed a house at handover that is 73 items short on being completed was extremely disappointing at best.

The “customer service” is an absolute joke and is poor at best, no one at the company seems to know what’s going on, especially in the customer service team.

There were constant embarrassing mistakes and guarantees that just didn’t come to fruition....Read more