Rivergum Homes

-the whole process from the beginning of consultation till building and selection, customer assistant is been great.
-rivergum staff has been very supportive and super friendly to deal with.
-with any issue occur they have also been prompt to response
-we surprised of the great quality and well management of our site supervisor

I've just moved into my newly constructed home. The build ran on-schedule and the team provided regular updates on progress including photos. There were no major issues identified during the final inspection and the handover was stress-free. The house is perfect and I am very happy. A special shout-out to Jason and Alison for making building my first home so easy.

Customer service was good, [name removed] resolved issues promptly and answered any questions we had. Build process was good, our supervisor [name removed] was great and knew his stuff. Selections were great and made easy with experienced staff. Apart from minor fixes to internals we are overall happy with our new home.

Rivergum homes were really great throughout our build process would have liked a little more communication between us & our site supervisor but Jason got it all done and earlier than expected. our house is amazing only minor things to fix up after handover. Big shout out to our customer service person Renee for being so super helpful with all my annoying enquiries & our salesman Philippe we weren't even sure we were going to build until we met Phillppe! Thanks guys!

The build was well managed, starting with our salesman John who was very accommodating in adjusting our own design. The selection team were also very helpful and supportive. Sam, our supervisor communicated regularly throughout the build which enabled us to get a better quality outcome by addressing any of our concerns along the way. His involvement with the installation of an internal lift with a private contractor was vital and well handled.
The final costing of the house was the same as the initial quote.

Kept well informed of the progress of what stage and time line each stage was complete, the end product workmanship was excellent, but had some worries at frame stage and second fix which were quickly fixed with the Project Manager listening to the client instead of ignoring them.
The final costing of the house did not exceed the quoted price to build.

The whole team from Rivergum should be commended for their service focus and high level of communication. We found the process of building our home a breeze. Karen our salesperson, Allison in customer care, the selection team and Jason our building supervisor we’re all great to deal with. Thank you

~Our build was managed by Justin Rowe & he was Just-in credible Haha ! 10/10.
~The workmanship & quality left absolutely nothing to be desired !
~Two issues inside, Bel (Customer Care) & Justin were straight onto it !
The concretors took way too long, & left a mess on both verandas.
Extremely satisfied the way it was handled.
~Spot on !

My builder was helpful and trustworthy. Construction finished ahead of schedule and only a few little things to fix afterwards.
Very happy with such an affordable house. The saving came from there being limited choices of fixtures and fittings so they can buy them in bulk (I'm guessing). Limited choices in designs and colours but they're all good so that's ok.
Rivergum have an efficient team in the office and on the construction site.

We purchased our land and had a particular house design from the Oxygen range in mind to build as our retirement home.....However after checking we found it wouldn't fit on our block. Andrew our sales consultant was excellent and had some great suggestions. So we settled on the Cyan version 6. Everyone in the office, have been so helpful and fabulous to deal with....Big shout out to Bel & Miyong thanks for all your help. A big thanks to Justin our building supervisor, who made sure the job got finished on time and with excellent standards. We are delighted with all the fittings and appliances in our new home,.... We love, love, love our new home! Thank you Rivergum!

Will try to keep it short and concise.
This was our first home and chose Rivergum to build it based on a mix of factors which included brand name and experience in the housing industry.
Sam Taggart was our site supervisor and he has been a pleasure to deal with. Don't believe many houses are 100% at completion and so there will always be little things to follow up. If things do get followed up on and are rectified, then that deserves 5 stars right there (thanks, Sam!). A big thank you to everyone involved in our home construction but especially to Sam and John who were always in contact with us providing regular updates throughout the building stages.
We hope to have many years to enjoy our home build by Rivergum!
Thanks guys!

Our site manager, Sam, has been very helpful and knowledgeable in his field. He not only looked after his part but also making sure, us, the first home builder, understand what stage we are at and follow up each little thing that was picked up by him and us.