Generally speaking, I have found it a little difficult and disappointing with Rivergum until I met Dino the supervisor. Super professional, knowledgeable and always there to answer my questions. Without Dino as the supervisor I would not be saying the same things. I think Rivergum need to have a better process with involving their clients through the build not until the 2nd last stage of the build which surprised me. This review is more on Dino Totani - Exceptional supervisor and a true asset to the company. It was great dealing with him, he made the process fantastic and I am satisfied with the outcome due to his professionalism.

This review is not a knee jerk reaction but a methodical detailed account of our experience building with Rivergum over the period of 2 years.
Here is the first of 10 blog posts (on wordpress)

https://comfortablycattley.wordpress.com/2020/02/03/a-very-long-complaint-part-1/

In short:
The salesman started the whole thing by having us sign plans for a different house saying ‘it doesn’t matter’
They present details and features in their display homes they have seemingly no ability to replicate (ie they say ‘you can have someone else do that af...

I began the build process with Rivergum in October 2019.

First were the financial delays and miscommunications between Rivergum’s broker, my bank and Rivergum.
Their broker, well intentioned as he may have been, missed emails and phone calls to the point where both Rivergum’s finance department as well as my bank had started to send me notices about missed payments after sending them off to be processed for payment.

Then there was the building process, marred by my first building manager having an argument with my building inspector to the p...

After some delays by Rivergum at planning stage our house was built promptly. Our project supervisor was really great and was open about issues that happened and we discussed suitable remedies to rectify along they way. Our build was not without problems but we found we were able to work with Rivergum to sort these out. A more prompt response from customer support would have given a higher rating but our experience was positive. We are in country SA and all trades turned up when required and project completed in time. The selections process ...

We first looked at subdividing about 3yrs ago and started in late 2017 to look at designs. The first encounter with RIVERGUM HOMES was with a great sale consultant KAREN whom from day 1 listened to what we wanted to create for our perfect dream home. Do to unforeseen circumstances we had to put the build on hold unfortunately for a few yrs but Karen keep in touch with us over this period of time and was still happy in working and adjusting plans for us on more than 20 occasions that I can count. We then finally got the green light to be able ...

Long story short we would recommend Rivergum homes and we would love to share with you our experience if your interested read on!
We were first time builders but knew what we wanted and that we were going to add on alot of extras and changes, we checked out most companies and as we were young nobody really took us seriously however we went through Rivergums display homes and fell in love with a floor plan and to our pleasure met Damien Gallagher who started us on our Rivergum journey, he was most helpful, patient and knowledgeable and assisted ...

From the very beginning in our planning stage our experience with rivergum was great! We were given honest and upfront information which helped us in deciding particular plans of our home. Throughout the construction process we were kept well up to date of what was happening and when, and were sent photos of each progression. If we had any concerns or questions we were replied to very quickly with the appropriate information. Our final cost compared with our estimated cost was spot on so there were no hidden costs or unpleasant surprises. So happy with the process throughout and the quality of our home! Will definitely recommend rivergum homes and would definitely use them again!

We entrusted our new build with Romeo Barone with Rivergum homes.

The amount of time spent, effort and knowledge was astounding. We went in blind and we were guided impeccably. Countless hours of after hours service and effort. Through many different options we were always answered promptly and a VERY personal service was given. We learnt alot and are forever grateful for the knowledge we have acquired on this journey.

We enjoyed a smooth and timely process through all of the pre constuction aspects.

We will HIGHLY recommend to all friends/family to embark on building their future with him!

We came to Rivergum with a custom design for a subdivided block.
They were so accommodative with our requirements and inclusions, also the contract was very competitive.
It was a Lengthy process to get the paperwork done and all the approvals in place but once they started building, things just flew along.
The quality of finish has far exceeded our expectations, we are so proud to have visitors over.

Mid-construction review and will update after handover – loving it so far.

As a knock-down and subdivide customer building 2 homes we’ve been really impressed with the assistance and expertise in designing to achieve Council approval and creating what we believe will be great looking houses. The first house commenced in October and we’re impressed to see trades on site working every time we go past (unlike our last build with a different builder). The house is nearing lock up and loving the feature brickwork to the front. Cant wait to update when its finished – tracking for late Feb.

We decided to build, as couldn't find a house that was suitable. We were recommended Rivergum by a work colleague. As they were, we're totally stoked with our home. From redesigning the original plans, nothing was too hard for them(Especially due to Covid 19 restrictions) to the day of handover.

Rivergum was outstanding throughout the whole build, Justin our site manager was terrific nothing was to hard and everything was up for discussion he handled the build as if it was his own home. From planing to selections to the build everyone we dealt with was fantastic! Can’t recommend enough!!!

We are very happy with our Rivergum Built home.
The whole process from enquiry to approvals, reports and contract / drawing ammendments was very streamlined.

The selection stage of building a new home can be a huge task. With Rivergum they invite you into their selection warehouse where everything is on display for customers to choose from a large range of everything you can think of in a house and price options. A great idea.
This is followed up with an ammended selection schedule with everything you have chosen and final plans for signing.

...

-Great communication with the customer care team
-House was complete in the time frame given
-We are happy with the workmanship of the home
-Any queries we had were answered and explained
-There were no hidden costs
-Rivergum made it a smooth, stress free process for us

We love our new home!

Really very happy with my entire experience, from sales through to hand-over, I had a smooth process with visibility to all processes along the way. The home was built with impressive speed and quality inside and out was great. I like the use of Haymes paint too. Definitely recommend Rivergum!

The most painful, tiring, draining experience ever.
After a long delay from paying my deposit to seeing work happening on site, I was excited for handover, until Rivergum gave me keys to my property that was not finished.
Shower and bath not sealed, air con not connected, intercom not working, big hole in the wall. Rivergum did a rushed, shoddy, careless job building my home with little to no pride in there workmanship.
Issues and defects I noted to the site manager at a practical completion inspection prior to handover, I am still battling to ...

I engaged Rivergumhomes through a house and land package offered by connekt. They offered me incentives (solar, alarm system and floor boarding though out) and now when I went to inspect the house I found that there was nothing of the agreed incentives. When I sent my concerns to rivergumhomes they said that they will not honour the agreement and that there is nothing they will do. I am warning anyone from dealing with them. They will refuse to let you inspect the property except at the last minute and when you find problems, they will not fix it and tell you that they will not do anything for you.

I will keep it simple....
I am suing them.

I've build with them twice, and several times with other builders. So I have a fair comparison with other standards.

They are cheap, they are nasty, and they will promise the earth and the moon and agree to everything you say. BUT sadly they are inept and bad at what they do, they will miss things, (very often), but the worst is that then they will blame you because THEY didn't put it in the paperwork.

Here is a list of the things off the top of my head. I will be fair, and acknowledge stuff they fixed, but i will still mention the issue.

So far in both builds they have:...

I know Rivergum homes will probably never even take the time to read or respond, they appear to only respond to the 5 star reviews, but I wanted to put a warning about them somewhere it might be found. If you are considering building with them, think twice and read the fine print. Our property is now 7 years old and to date, we have or are about to spend $30k fixing all the shoddy construction they put into building it. The most recent issue is both bathrooms seals have now failed and we are having to replace both of them. Be aware they have...

Once they had our signature and deposit things started going wrong . Incompident staff in every department . At every stage of the build there have been numerous staff changes . You get up to date on an issue then suddenly you're dealing with someone new. The workmanship is of poor standard . The communication is deplorable. We had leaking underground sewerage from a cut septic line crossing our property for months from rivergum plumbers poor work . We have tiles with poor grouting in all wet areas that we are still trying to get an outcome on over 14 months after handover . Their attention to detail is in all areas , communication , trades , after build are all poor . We expected a lot better from such a renowned company.