Rivers Physical store

Menswear no longer a focus – Rivers used to be a male focused shop one of the few that had sizes up to 4xl. The store then became female focused to the point where menswear and large sizes became obsolete. Sad, but it’s pointless for men now.

Borderline false advertising! – Outside the store was a rack of shirts on special, with sign as costing $25. When I took the one I liked to the checkout, I was asked “Are you a member?” “no I’m not”, I replied “Would you like to become a member?” “No thanks, just the shirt will do” “That’ll be $50” “Sorry, the sign clearly stated they’re $25!” “Only if you’re a member” she… Read more

replied “In that case, you can keep the shirt” and walked out, checking the sign, which in the corner had in a tiny font (~size 2) “T&C apply” I’m disgusted with their borderline false advertising and WONT BE BACK!

Disappointed refused purchase as not a member – Capalaba store advertising, $20 shoes , and buy three items and get the 4th free. Turns out this only applies if you are a member. There are no signs to state this is a members only sale. Staff didn’t offer membership . My arm loads of items , shoes, shirts and hats remained at the checkout counter , no sale . Surely any sale is a good sale… Read more

? Or offering membership would have put cash into the register - seriously lacking customer service. Won’t surprise me when this shop closes .

Fantastic – Thank you Rivers stores for taking a chance with our small city of Benalla. Excellent service from your employees and my hubby is extremely happy with his polo shirts that actually have pockets for his glasses. Your sizes are great and even I was able to purchase clothing at a reasonable price and in big sizes. Thank you Show details

Great customer service – Fantastic friendly and helpful service from Bec at Rivers Gepps across. Thanks for the great service…With Bec’s great product knowledge I have managed to find the jeans I have been looking for. :) Show details

Day at Rivers Store – Store is fairly big and large. Not enough staff support is available to guide customer. The variety of clothing and shoes is great. Customers have to run around every where. It would be good to have some staff for assisting customers Show details

Appealing design but poor quality – To be honest, their shoes aren't great. They look nice, but the quality is poor. I bought some slippers from this store, and the insoles weren't attached well. They kept slipping out as I walked. I ended up removing the insoles and tried fixing the shoes myself. Show details

Junk store – OMG what has happened to the quality of their clothes!!!!!! I was very surprised & thought itwas a SHEIN or Temu store with a different name. i used to buy a lot shoes & clothing there when we lived in Brisbane. My son loved there boxers &jocks. They are just Chinese junk HowVERY sad. Show details

Excessive fleece shedding, very disappointing – I was delighted to receive my Ugg’s for my birthday this year from Rivers in Bundaberg, we bought them in store, but in 2 months part of the side heel is now bald with a massive chunk of fleece having come out and the boots continue to shed. They are very comfortable but I’m not sure that the continuous shedding is supposed to be happening. The… Read more

side heel part that came completely from the boot wall was about 4-5cm long and 2cm high. Great feeling boots but I don’t know how long my fleece is going to last, they are purely indoor boots for the cold.

Poor quality clothing – The quality of Rivers clothing has declined greatly in the last couple of years. I went a couple of weeks ago to buy mens cargo pants. The finish was very poor with ragged seams, lightweight cloth and generally a poor appearance. Compared to items that I bought a few years earlier the current offerings are not worth buying, they look like they… Read more

wouldn't last one season. I'm disappointed with both the current range and quality of goods on offer with this retailer. I would pay a higher price for better quality, durable clothing. I will be looking at other retailers for better quality products.

Quality has really declined – Rivers previously had great shoes and clothes, unfortunately for the last maybe 2 years, the products have really declined, such poor quality now .

Clothing sizes – Very recently I purchashed a long sleeved "T" shirt from your store at Colonnades shopping centre. I am satisfied with the quality & colour but I have a beef regarding sizing. Ordinarily I take an 2XL . Hower these are always too short in length but fit every where else. Do Rivers or are Rivers ever going to make garments in a longer length? If I… Read more

purchase the next size up it is big enough to fit 3 people in so when will Rivers manufacture garments longer for men like me?

Exchange policy – Useless return/ exchange policy at morley store. Inflexible and very rude 20 year old "manager" with absolutely no people skills whatsoever!!! Will not be returning to this shop anytime soon! Was a regular shopper too!

Terrible quality – Although the staff member was nice, the product is not. I bought a man's hoodie, washed it once, worn twice, and the fabric has pilled already. I expected quality from Rivers, but not any more. I won't buy another. Show details

Rivers does Not want customers to come back – I bought a pair of mens shoes. About 3 days later I wore them to an appointment and found them a size too small. I took them back with tag and original receipt and the woman behind the counter told me since I had worn them she can not refund or exchange them. I explained to her I had worn them for only 30mins and went from my car to a store… Read more

appointment directly in-front of my car. She still refused to exchange them for the next size up. I emailed rivers management and simply got an email back quoting their refund policy. I have spent hundreds if not thousands of dollars at Rivers over the past many years BUT Never Again. They clearly don't think customer loyalty or wanting to keep existing customers coming back is important. So I wont be going back. I will be telling everyone I know to stay away from a store that does not care about its customers.

Avoid Rivers clothing! – Bought 4 summer dresses and 2 summer nighties while I was on holiday in Perth from Rivers, Clarkson. Every single one of the items shrunk dramatically after the first wash (cold water handbasin, not tumble dried). So much so that they are useless to me. I am back in the UK so I can't do anything about it. What a disgrace. Avoid Rivers is all I can say!

TERRIBLE MADE SHOES – Worst shoe ever made Bought 2x pairs of men’s black dress shoes and both pairs heels lasted less than a week Don’t be fooled by the cheap price..you end up paying more in the long run Show details

Bad product and even worse customer service – I purchased the 3 pack of the new boxer briefs that come in a box that is better quality than it's contents. They are an absolutely terrible to wear as the leg holes roll up into you groin as you walk and chaf, thay are also uncomfortable to sit in for the same reason. Rivers have chosen to break consumer law and have refused a refund saying that… Read more

they are open and worn, I have no idea exactly how I would have discovered they were faulty without wearing them ?

Ok product, terrible service! – Terrible service, when I wrote a complaint I was told they are a store who needs to run a profit and not all products can be on sale, even though the specific item I chose was marked 50%off, when I got to the counter I was told the sale was over. So they were making a 'profit' off of their false advertising. After speeking to multipul people just… Read more

got excuses and told I must have mis understood their terms and conditions. Will never support such a company, would rather pay more for better products and service. Can honestly say the worst company Ive ever delt with!

Stock Holding – I could understand if they were an end of a line but to be able to restock the day after a sale with exactly the same type of clothing. I mean the exact size and colour and style. Show details

Exchange policy ridiculous – The sizing of the stores belts are incorrect, the belt I bought still brand new with tags I had purchased for Christmas so wrapped up and because it went over their 30 days they would not exchange size or give a store credit. So bad these policy’s. What would I do with a belt that doesn’t fit anyone in my family. I will not buy from this store again. Show details