Roadside Response

Roadside Response Wollongong – Adam from the Wollongong branch was amazing, was there within half hour of the call and fixed the car within 10 minutes. He was super friendly and professional.

Ripped off – Paid for service. An hour later call saying no techs available. Wasted an hour waiting. Asked for refund. Told it was immediate. Money not returned. Totally screwed me over.

Would recommend! – Friendly service from booking to the tech who showed up. Super fast service, from calling to completion of my dying battery being replaced was around 30 mins. Would definitely use again!

Tyre replaced – Asked for a Tyre change due to puncture. Came within 30min. Tyre changed and off to the garage to change over as it wasn't drivable. Amazing service Thank you, guys,

Roadside Response - I'd recommend them! – Roadside Response were the most prompt of the 3 providers that I rang. They were able to commit to a installation immediately. They arrived very promptly. They personally followed up (phone call) to ensure that I had received a receipt and warranty via email. In short, they provided excellent, personalised service.

Don't Recommend This Outfit! – Not usually a reviewer, yes they provided the service as required but we have been charged twice. Over two months and multiple phone calls for a refund on the second charge and still nothing! Most expensive tyre change ever at $240 as l was away and couldn't assist my wife.

The absolute worst customer service experience of my life! I wish I could give 0 stars – The absolute worst customer service experience of my life! I wish I could give 0 stars. I had my battery replaced by this company in May 2022. The battery was acting up and I proceeded to be locked out of my car in October 2022. The customer service told me that they could not get someone out to me as I was locked out of my car (caused by their… Read more

faulty battery) and I was outside of Melbourne at the time. I had to get a private locksmith out at a cost of $300 who also jumped my battery. I called back the following week as my battery died again and was told that I needed to go to a mechanic to get the alternator tested (at my own expense). I had little to no information about cars however the battery finally gave in and the RACV needed to be called out. He told me that there was nothing wrong with this alternator and that I was supplied with a faulty battery and it needed to be replaced ASAP. I was away from home, it was late at night and needed to get back home so I had to get RACV to replace it at an additional cost of $295. I called roadside assistance for a refund and they flat out refused even though I had the results from the battery testing (it was literally 0%), I also have the battery available for them to test.

They were awful to deal with, denied any knowledge of me previously calling and advised that they would call me back. They have now refused a refund and only offered to replace the battery (replace a functioning battery from RACV with another battery from a company who provided the previously faulty battery).

DO NOT EVER USE THIS COMPANY, I only wish I had read these reviews prior to using this company!

I think they're a scam – Initially came around because I had a flat battery. Technician dIdn't replace it because he said they were too busy. Charged me $375 for nothing (although later sent someone around to install battery when I noticed the fee and complained). 8 months later the battery is flat. They're not answering their phone at 7:30pm on a weeknight and message directs me to their app, which doesn't seem to exist (website says it's coming soon).

Great quality, good service, good price – I called them for a flat battery in Queanbeyan (just outside of Canberra) and they were fantastic. Good price, great service and excellent quality! They replaced my battery in April 2018 and it only just died! (6 years is great - I have been told that most car batteries only last 3-4). Very impressed.

Overpromise but underdeliver – Had the unpleasant experience of being let down by this company who were working on coming to assist me. But charged upfront and didn’t turn up.

Great work! – Rapid response time. Friendly, thorough, dedicated to pursuing a positive outcome. Unable to start car. Not for lack of trying. Auto Electrical issue. Was unable to pay in advance on card so allowed me to pay cash on location. Thanks guys. Donna. New Farm

tyre repair had a screw in the tyre – leaving for work noticed flat lh tyre had a screw in it from a site visit i did called the 1300 number lady on the phone was polite and helpful and had Manny out within the hour also received a call from Manny 20 minute prior to him arriving good service prompt and cost effective.

Absolute brilliant service ! – delivered battery on time as promised very courteous operator efficient and cost-effective would recommend the service to anybody - Solved my problem allowed me to get done what I needed to in a hurry and would use them again

Great response – Great service and great follow up & value. Would recommend this service again and would use the service. Provided very convenient fast response time. Follow up by direct phone call was all I needed

This is not NRMA and bad service – I googled NRMA roadside assistance for my overheated car engine and this company pop up, in the rush of the situation I rang them and provided my NRMA membership number, they say nothing except saying that if coolan need fill up then it will cost $140, and asked for bank card. They turned up and fill water in coolan as they don’t have any coolan… Read more

with them, despite I told them my car model when rang them. Then they charged 140$. Lessons learned, always check and view the review before make call.

Pathetic company – Don’t use these clowns. All we needed was a jumpstart and check if we needed a new battery. We were told the call out fee which we noticed came out straight after the phone call without an invoice. We ended up needing a new battery which we were told would be a standard battery therefore cheaper than the quoted price. The guy couldn’t fit the… Read more

battery for an hour. Came back the next morning (Saturday)with materials to fit the battery properly(even though he told me it was right to drive). He told us we would get a call about price. Due to the money being taken out for the call-out without an invoice we moved all but $100 to our savings account so we could make sure they didn’t charge extra. On Monday we got a call saying we haven’t paid. 5 minutes later they started taking out $10 at a time from our account until it was empty. Called them up and they told us they attempted to call multiple time(they called once) and they would talk to their accounts team because they should not do that with the payments. I then put the remaining $70 in my account and was told they can transfer the rest when an invoice has been sent. The girl on the phone was the same one who called us on the Friday and the one we had a missed call from so she clearly lied about them trying to contact us and just said it was the accounts team that she needed to talk to about their job being done right when it was her calling and lying about calling multiple times. She then took the further $70 within 10 seconds of me saying “yes once I’ve received and invoice”. Clearly the same person who was taking $10 at a time. Absolute joke of a business. Extremely untrustworthy. I’d rather pay double to another company who can be even the slightest bit professional.

worst experience – specifically mentioned that my car wont start its not the battery and its something else, but they still sent out a battery person to tell me that the battery is fine and told me to get it towed and charged me $110. save your self the time and go else where the worst experience with this company, i run a company myself and know what to expect when offering a service and this is terrible service

Road Side Service – This service was outstanding. They were prompt in response, and affordable prices. Cant recommend them more highly. They were kind , and fast and willing to assist. The best roadside service I have experienced.

Your AAA!! NRMA!! – So impressed by the speedy response from the customer support person to Ben the roadside assistant guy! A very happy customer! You got me back on the road in no time

AVOID!!Horrible experience , staff member aggressive- got ripped off and no service provided- was mislead about fees – Really horrible experience , Paid $110 to get a jump start or new battery (would pay additionally if needed battery) and they called 10 mins later to say drivers didn’t have a battery and ETA has increased to 2 hours- I contemplated for 10 mins- i call back to cancel as I want a battery not a jump start but no answer, I tried the after hours… Read more

number and no one answered, - I decided to get the service I actually need from someone else - called this Morning and the customer service lady said I never called back which was really rude -she was aggressive and continuously spoke over me and hung up on me, really rattled by the experience of aggression. She said the $110 was a call out fee , to which I was told it was for a jump start and to check last night recorded phone call. I asked to make a complaint and I was eventually hung up on, she didn’t even let me make a complaint - really disturbed by the way customer service rep handled this and would never recommend or use this company again purely for the way I was spoken too on the phone. I asked for a manager and she said she was one which is concerning. I’m a sales manager and I would never speak to someone they way she spoke to me. I paid $110 and I got a call back saying there are no batteries. So now I would have to pay for a jump start AND a new battery the next day ? That’s ridiculous! Business says it’s 24/7 but can’t contact anyone after 6pm. If I could get through this could have been avoided. Being abused by customer service also add insult to injury.

Make sure you call the RIGHT company! – Roadside Response is not NRMA! I googled NRMA as I am a member, Roadside Response's phone number pop-up and I did not notice about it at 7pm during the rain with my boy. A new battery was put in my car by Roadside Response with charged $285. Eighteen months later the battery failed, rang NRMA this time, the battery was jumped start and been told… Read more

to monitor it. A month later, my car did not start again! Rang NRMA again with the test result "Replace Battery", but considering the battery is still in the warranty, called Roadside Response and asked for technician's checking, the result is normal. If you want to change battery, you need to pay.

I am not the professional, I do not know what happened for the car, just want to share my experience with everyone and reminder you to call the RIGHT company, to call the company you want, to avoid hassles.

Excellent service – Very pleased with the prompt response from Roadside Response. Very helpful and arrived under the hour. Serviceman was very pleasant and I would definitely recommend this company to anyone who needs help asap.

Great service – Great service over the phone and mechanic was here within an hour - lovely chap, full of advice, very polite and great service. Thank you and most definitely will recommend you :)

Excellent service for changing damaged tyre – Arrived within ten minutes of me contacting this service. Good advice on how to use 'space-saver' tyre which I needed until fitting a new tyre. Thank you for 'saving me' Roadside Response.