What an absolute great company. Coming off the airplane after a 5hr flight to my vehicle to find my vehicle would not open or start, there was myself and my daughter so we I phoned Roadside response and spoke with receptionist Erin in which was amazing and very helpful, I had explained that my parking ticket was going to expire very soon , the gentleman came in 10-15 mins, checked my battery and it was dead flat, so he replaced the battery he to was very polite and helpful . I would highly recommend this company. Great experience from start to finish.
The reviewer stated that an incentive was offered for this review
Use NRMA instead
So; $99 call out fee, and - if you're in a hurry - you are better off walking to your destination. These guys give you the "60 minutes to 90 minutes" speech, but they take three hours to arrive. This is unacceptable. When you realise what you're getting yourself in to (by reading all these reviews while you wait for them), you try to cancel, but there's a $66 cancellation fee. Say you need your battery replaced - they will take the money out of your account BEFORE the service van arrives (i.e. $230 was taken off my card within minutes of me cal...ling them). I notice many people here thought they were calling another, more reputable service, but accidentally rang these people when their ad popped up on top in Google. As in my case, where I constantly tried to give them my NRMA membership number. At no stage did the representative correct me. This company seems to make every effort to disguise themselves as another, better business. I have no formal legal training, and so am unable to advise anybody whether this represents an illegal business practice.
Best mobile battery replacement. I've now used these guys a few time with different vehicles & have to say a huge thank you for always best price & speedy service. Only last Saturday I had a battery replaced within 15 minutes of making my booking. Thank you Keero & Michael
Avoid at all costs
I thought I had called Allianz Roadside Assistance, however called this organisation. Couldn't start my car and they came out and charged me $399 for a new battery. The next morning I had the same problem, car didn't start. I called a mechanic to come out and have a look. The issue was the battery in the remote. It cost me $10 for a new battery. I called this place back for a report on the testing of my battery. A week later, after several calls, I am still waiting. I really feel like I have been ripped off.
Honestly if I could rate 0 stars I would. I called in this morning as I had a flat tyre on my way to work. I was in panic mode so I was supposed to call NRMA however I had called this company without realising. The operator was very rude and misleading me when she asked about my plate number she straight said that you don’t have a policy with us I assume talking to NRMA road assistant and there is some mistake renewing my annual fee so she kept asking about my credit card number so she can finish the payment after I realize that I wasn’t with NRMA called back she hang up on me
Roadside response didn’t end up fixing my tyre Nrma did I asked to get my money back or some she hang up the call again rude and unhelpful
From first contact I received amazing customer service and the quote was incredibly competitive! The technician was friendly, efficient and professional! He talked me through the process to ensure I was satisfied with the work being done & I honestly couldn’t fault the entire experience!
Fantastic service start to finish. I couldn’t get my car started and wasn’t sure what was wrong, the girl I spoke to on the phone asked me a few questions and told me it sounded like a battery issue. She was able to give me a very reasonable price for a new battery and told me their technician would test everything before replacing it. I would definitely use roadside response again in future and highly recommend.
Extremely Efficient and Timely Service !
Called in for a flat battery in my ND MX5 - Josie was very polite, courteous and efficient - call logged - SMS to my phone with a link to the Roadside Response tracker - I could see the technician approaching. From call to Roadside Response to battery replacement by very good technician took 45 minutes end to end. Josie contacted me after the tech visit to make sure I was happy with their service. Indeed I was - would definitely use this service again. The price was also quite reasonable with a 3 Year Battery Replacement Warranty. Well done guys - do keep up the excellent work.
Wish I could give them no stars
Fraudulent, misleading information given to myself and my husband.
Paid $100 for a mechanic to come see my car, they sent an auto electrician who turned my car on and said 'I can't help you.
I asked for a refund and was advised no. So basically paid $100 to send someone out to tell me my car was working... which I already knew...
Terrible, terrible, terrible company!
Fast and Friendly!
I had needed a new battery in my 2014 Mazda 3 for some time. I was recommended by a friend to contact roadside response. Called them at 3.30pm and they were at my place at 4.30pm. The old battery was removed, the new one fitted and tested. In 10 minutes the job was done. Awesome fast and friendly.
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Questions & Answers
My wife and I needed a tyre changed by an agreed time of 60 to 90 minutes. After two hours, nothing, so we cancelled and called the NRMA. We were told the cancellation fee was $66. The Company was reminded about the agreed parameter for performance to be be fit for purpose. Alex agreed to waive the charge. We were charged $100, for no service. My understanding is a service needs to performed, as contracted. Moreover, if a cancellation fee is applied, it needs to be at nominal percentage of the total fee for service.
This is fraud and theft by this company. From the reviews this is common practice with this company Roadside Response. They have no legal right to keep your money. They did not provide a good or a service or abide by the terms of the contract. This is all contrary to Australian Consumer Law. Put a complaint in to the Office of Fair Trading, the Ombudsman or your bank and you will get your money back. This company really needs to be exposed on A Current Affair or some other programme. A predatory dishonest company. So disgusted with them. Their customer service is trained to lie and talk over you in order to keep the stolen money.
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