Charged $110 for no service
I called Roadside Response, and was immediately asked for my credit card details. I provided them, but said I would double check if I had NRMA Roadside Assistance first. I then did not call back, but had $110 charged to my card as a 'callout fee' despite never providing any service. I called the company and asked them why they had charged and was told as I had never 'cancelled the call out' I was liable. They said giving over my credit card details was permission to charge. When I called and talked to a manager named Sue she was increidbly...rude and talked over the top of me the entire call and said they would send 'debt collectors' after me (despite the fact they have already received the payment when they charged my card without authorisation). Have reported them to my bank. I am now pursuing legal action with the ACCC. Incredibly poorly run company.
Greedy day light robbers.
I would not advise anyone to seek for help from this business no matter how stranded you are, look for other services. In my own opinion this business lack professionalism, do not pay attention to detail and are not thourough. Rang RSR for a flat battery. None turned within the expected time. No phone call or text. Rang again was told to wait 15 to 30 mins. None turned out no phone call or text. Rang to cancel the request was told they will still take my $ just because they didn't deliver the service. After a few minutes an unidentified, in a ...rush someone came and just jump started my car without even waiting. Did not inform me about my battery status. Just told me to run it for up to 40 mins. Car turned off by its self at 40 minutes. Rang RSR and was told my battery could not hold the capacity. Common sense, why did you not say it when you came to my rescue. Why did you not advise me l needed a new battery. I would rate this company a big 0. Beware there are day light robbers out there.
Roadside Response has cheated me and charged me without my permission for Two Years!
In Nov 2018, Roadside Response told me they were NRMA Road Assistant which I was looking for, and I had been cheated to pay $99 and I never use them any service. After that, I constantly asked for refund but they rejected.
7.36pm 6/11/2019, I called Roadside Response on 1300 468 931, to ensure they my cancellation. The young man told me there was NO automatical renew and confirmed my cancellation. But I had been charged $99 again on 7/11/2019.
Roadside Response changed my email address (one letter wrong) then they sent an email to the hall to ...confirm their charges. In this way, they forced me to been charged, this action is ROBBERY. I called 02 90992583 their service, [name removed], 9.48am and 2.02pm 7 Nov 19, to correct my email address and re-send that email to me but she rejected it.I asked refund but she rejected. 10.24am, 7/11/2019, the service 02 90992583, a lady (she said her name [name removed]) told me they are going to charge me for three years.
The reviewer stated that an incentive was offered for this review
What an absolute great company. Coming off the airplane after a 5hr flight to my vehicle to find my vehicle would not open or start, there was myself and my daughter so we I phoned Roadside response and spoke with receptionist Erin in which was amazing and very helpful, I had explained that my parking ticket was going to expire very soon , the gentleman came in 10-15 mins, checked my battery and it was dead flat, so he replaced the battery he to was very polite and helpful . I would highly recommend this company. Great experience from start to finish.
The reviewer stated that an incentive was offered for this review
Use NRMA instead
So; $99 call out fee, and - if you're in a hurry - you are better off walking to your destination. These guys give you the "60 minutes to 90 minutes" speech, but they take three hours to arrive. This is unacceptable. When you realise what you're getting yourself in to (by reading all these reviews while you wait for them), you try to cancel, but there's a $66 cancellation fee. Say you need your battery replaced - they will take the money out of your account BEFORE the service van arrives (i.e. $230 was taken off my card within minutes of me cal...ling them). I notice many people here thought they were calling another, more reputable service, but accidentally rang these people when their ad popped up on top in Google. As in my case, where I constantly tried to give them my NRMA membership number. At no stage did the representative correct me. This company seems to make every effort to disguise themselves as another, better business. I have no formal legal training, and so am unable to advise anybody whether this represents an illegal business practice.
Best mobile battery replacement. I've now used these guys a few time with different vehicles & have to say a huge thank you for always best price & speedy service. Only last Saturday I had a battery replaced within 15 minutes of making my booking. Thank you Keero & Michael
Avoid at all costs
I thought I had called Allianz Roadside Assistance, however called this organisation. Couldn't start my car and they came out and charged me $399 for a new battery. The next morning I had the same problem, car didn't start. I called a mechanic to come out and have a look. The issue was the battery in the remote. It cost me $10 for a new battery. I called this place back for a report on the testing of my battery. A week later, after several calls, I am still waiting. I really feel like I have been ripped off.
Honestly if I could rate 0 stars I would. I called in this morning as I had a flat tyre on my way to work. I was in panic mode so I was supposed to call NRMA however I had called this company without realising. The operator was very rude and misleading me when she asked about my plate number she straight said that you don’t have a policy with us I assume talking to NRMA road assistant and there is some mistake renewing my annual fee so she kept asking about my credit card number so she can finish the payment after I realize that I wasn’t with NRMA called back she hang up on me
Roadside response didn’t end up fixing my tyre Nrma did I asked to get my money back or some she hang up the call again rude and unhelpful
From first contact I received amazing customer service and the quote was incredibly competitive! The technician was friendly, efficient and professional! He talked me through the process to ensure I was satisfied with the work being done & I honestly couldn’t fault the entire experience!
Fantastic service start to finish. I couldn’t get my car started and wasn’t sure what was wrong, the girl I spoke to on the phone asked me a few questions and told me it sounded like a battery issue. She was able to give me a very reasonable price for a new battery and told me their technician would test everything before replacing it. I would definitely use roadside response again in future and highly recommend.
Extremely Efficient and Timely Service !
Called in for a flat battery in my ND MX5 - Josie was very polite, courteous and efficient - call logged - SMS to my phone with a link to the Roadside Response tracker - I could see the technician approaching. From call to Roadside Response to battery replacement by very good technician took 45 minutes end to end. Josie contacted me after the tech visit to make sure I was happy with their service. Indeed I was - would definitely use this service again. The price was also quite reasonable with a 3 Year Battery Replacement Warranty. Well done guys - do keep up the excellent work.
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Questions & Answers
My wife and I needed a tyre changed by an agreed time of 60 to 90 minutes. After two hours, nothing, so we cancelled and called the NRMA. We were told the cancellation fee was $66. The Company was reminded about the agreed parameter for performance to be be fit for purpose. Alex agreed to waive the charge. We were charged $100, for no service. My understanding is a service needs to performed, as contracted. Moreover, if a cancellation fee is applied, it needs to be at nominal percentage of the total fee for service.
This is fraud and theft by this company. From the reviews this is common practice with this company Roadside Response. They have no legal right to keep your money. They did not provide a good or a service or abide by the terms of the contract. This is all contrary to Australian Consumer Law. Put a complaint in to the Office of Fair Trading, the Ombudsman or your bank and you will get your money back. This company really needs to be exposed on A Current Affair or some other programme. A predatory dishonest company. So disgusted with them. Their customer service is trained to lie and talk over you in order to keep the stolen money.
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