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Roadside Response

Roadside Response

3.4 from 65 reviews

See the Best Roadside Assistance in 2019 as rated by Australians on ProductReview.com.au.


Extremely Efficient and Timely Service !

Called in for a flat battery in my ND MX5 - Josie was very polite, courteous and efficient - call logged - SMS to my phone with a link to the Roadside Response tracker - I could see the technician approaching. From call to Roadside Response to battery replacement by very good technician took 45 minutes end to end. Josie contacted me after the tech visit to make sure I was happy with their service. Indeed I was - would definitely use this service again. The price was also quite reasonable with a 3 Year Battery Replacement Warranty. Well done guys - do keep up the excellent work.


Great Service

Great customer service, Very prompt to reply and accommodating. driver was on time with replacement battery, he did a good job.will reuse their service again if required Will definitely recommend the Roadside Response team

Great service

From the NRMA call centre operator to the roadside response...great service and the new battery was installed for a very reasonable price. Thank you very much NRMA roadside response team

Great experience!!

Very prompt to reply. Efficient on the phone. Very accommodating. (My car insurance lost me, as they were completely worthless). Will definitely use the Roadside Response team anytime I’m stuck.


Great service

Friendly and helpful service and got prompt help when I needed it. Will definitely use again if the situation ever arises. Highly recommended, am considering becoming a member for the future.


Great people and great service

Got an unbelievable service from Roadside Response. People who served me were super friendly and dealt swiftly with my issue at hand. I will use this company again that’s for certain.


Great peeps

Great communication between company and myself. The contractor also had the same and great for a yarn. I recommend this company to anyone else, also to be patient if its peek hour traffic for the contractors.


Excellent Service

Had a flat battery, called and a mechanic came out within the hour. Replaced battery, checked the starter motor and the alternator, all done and back on the road in around 15 mins

Wish I could give them no stars

Fraudulent, misleading information given to myself and my husband.

Paid $100 for a mechanic to come see my car, they sent an auto electrician who turned my car on and said 'I can't help you.

I asked for a refund and was advised no. So basically paid $100 to send someone out to tell me my car was working... which I already knew...

Terrible, terrible, terrible company!

Fast and Friendly!

I had needed a new battery in my 2014 Mazda 3 for some time. I was recommended by a friend to contact roadside response. Called them at 3.30pm and they were at my place at 4.30pm. The old battery was removed, the new one fitted and tested. In 10 minutes the job was done. Awesome fast and friendly.


Easy, quick and friendly

I was burdened with a dead battery. I rang my current insurer only to be told we are no longer covered for roadside assistance and was told to google someone else. I found these guys/gals and honestly couldn't be happier. A lot cheaper for a one off call out, arrived in 30 minutes and when a jump start wasn't possible, I was quoted a new battery which was then promptly replaced. Very handy, very friendly and efficient.

I didn't catch the mans name that came out to help me but high five to him for saving the day! :D


Great job!

I had a flat battery for my car. Our key was totally locked in and we couldn’t open the door. They send someone in less than an hour, and the battery guy did a great job!


These people are scammers

I couldn't even give these people 1 star - except that I have no choice. I concur with every word that Steve below says - these people put themselves on the website as NRMA Roadside Response - which they are not. In fact, I cannot believe that Steve's story is exactly the same as mine. I reported them to scamwatch, ACCC, the police etc then they had the hide to ring me to ask for the $ that I had - not - agreed to pay them and which they had scammed out of me. I got the bank to reverse the charges. They tell me that they are going to give my details to a debt collector who will come after me and the $ that not only did I not agree to pay them but which they did not in any way earn. Do not use this company.


Excellent service

Called them to change a flat tyre. Attended quickly, did the job quickly, efficiently and effectively. The tradesman who attended was very professional, knowledgeable and pleasant to deal with. No hidden costs. Would use again.

Roadside Response is a scam

Be very aware, we are NRMA members and rang what we thought was NRMA, after the operator explain we were not members, we explained we have been members for 30 years, at no point did the operator say this was not the NRMA, of course we had to pay the $66 cancellation fee, what a scam

Nothing good to say

Charged a minor for a call out and when call out was cancelled did not refund. Three emails to the company requesting refund due to circumstances and they still haven’t responded.


Worse customer service

Called 6 am Perth time
told battery would be there between 7 and 7:30
called 7:28 to confirm the driver would be arriving, told some one would call me back
called 7:37 as did not recieve call back, assued the driver was not far away
called 7:45 to find out why no one has called back, told some one would call back
text message at 7:47 to say driver would be 31 minutes away.
call driver - said he was given the job 40 minutes prior.
9:11 still no call back and no battery.
3 hours - no battery and no response- appalling


You have charged me for a product never received

I waited 3 hours for some one to come within the hour for a flat battery...I rang 5 times to finally be told it would be at least another hour. I told them to forget it and they have now charged me for a service i didn't receive


Recommend

Stuck at work on a weekend with a very dead battery, no jump leads, tools or anyplace close by to buy a new battery. On recommendation I called these guys and was told 60-90 minutes. Tech arrived in 15, new battery was installed in another 15. 30 minutes and not much more than the price of a new battery from the dealer, I was in business again. Tech was friendly helpful and likeable. Thoroughly recommend!


Amazing service!

Roadside Response went above and beyond to help me! Very helpful! The Response person even followed me for a little bit to make sure my car didn’t fail again. Much appreciated :)


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Questions & Answers

My wife and I needed a tyre changed by an agreed time of 60 to 90 minutes. After two hours, nothing, so we cancelled and called the NRMA. We were told the cancellation fee was $66. The Company was reminded about the agreed parameter for performance to be be fit for purpose. Alex agreed to waive the charge. We were charged $100, for no service. My understanding is a service needs to performed, as contracted. Moreover, if a cancellation fee is applied, it needs to be at nominal percentage of the total fee for service.
1 answer
This is fraud and theft by this company. From the reviews this is common practice with this company Roadside Response. They have no legal right to keep your money. They did not provide a good or a service or abide by the terms of the contract. This is all contrary to Australian Consumer Law. Put a complaint in to the Office of Fair Trading, the Ombudsman or your bank and you will get your money back. This company really needs to be exposed on A Current Affair or some other programme. A predatory dishonest company. So disgusted with them. Their customer service is trained to lie and talk over you in order to keep the stolen money.

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