As of July 31st, 2018 Complete Homes has been amalgamted and is now apart of Ross North Homes
The customer service we received was excellent with very thorough updates. All of the staff were very friendly and helpful from the beginning to the end. I would recommend Ross North to anyone considering a building a new home. The quality and standard of our new home is amazing and we love everything about it.
Sarah and Joel
Wouldn't recommend anyone other than Ross North!!
Our First Home was completed quickly and efficiently by Ross North. The quality of the finishings in our home make it look a million bucks whilst not putting us out of pocket. We had NO issues with Ross North through the duration of the building process. From the beginning to the end we were kept informed and up to date with everything that was happening with our home which put us at ease. Every contractor we met on site were lovely and informative on the work they were carrying out and have been in the building industry for 10+ years. By the end of our build we ended up with more money in hand as Ross North budgeted all of our costing correctly. Very happy and absolutely recommend to every person we speak with who are thinking of building.
Both me and my partner were really happy with the results. The house was completed earlier then expected but Ross North Homes coordinated with us so we could move in when we were able. From start to finish the communication was excellent, from the sales rep Rob until the last meeting with the Site Supervisor Ian and everyone we meet in between, all our queries were quickly responded to and resolved. Also want to mention, THANKS FOR THE COFFEE MACHINE, it had helped made our new home a little more homier.
Fantastic dream home
From start to finish in one word "FANTASTIC!"
-The planning was made easy by well trained and professional staff
-The workmanship 10/10 I cant fault them
-We had no issues because they communicate at every stage of the build
-The cost was spot on (almost no upgrade at pre-start)
Thank you Ross North for building our dream house your professionalism is highly appreciated my wife and I felt valued, respected and most importantly we felt welcome.
We've got our dream home!
Ross North built our first home 10 years ago and have just finished building our second home. Chosing them again is a testiment to how good the experience was and the second time 'round was no different.
Our consultant really went the extra mile (read: so many revisions) to get our design just right and never once made us feel like we were asking too much.
Pre-start went smoothly, no issues with us choosing custom finishes and fixtures, plus the colour and electrical consults were a welcomed and seriously helpful addition to the process!
We stopped by our block (probably way too many times) during the build and were always impressed by the workmanship of all the trades, as well as how friendly and professional everyone was too.
Our main point of contact during the build (Gail) was amazing, she kept us updated at every step of the build and was always happy to answer, or find answers to any questions we had.
No build will ever be without it's stresses, but we highly recommend Ross North and wouldn't hesitate to build with them again!
Arty and Doslyn Matigimu
Our dream home!!
We are so happy to finally have our dream home which was built by Ross North! We mostly appreciate the professionalism we saw right from the beginning to the end of the project. The quality of the building is of the highest standard and we were supported throughout the journey as they were all happy to answer and explain any questions we had. We recommend Ross North to anyone looking for good builders!
Great builders for first home buyer, very supportive and helpful.
Ross North was very accomdating during the planning, didn't try and charge us additional cost for redesigning plans.
Prestart went smoothly, all staff very professional and very welcoming at the head office.
Just moved in, no issues with workmanship at this point and hopefully will be none.
Communication was great, someone was always available and often they went that extra step to help us.
Final cost we go money back from items that didn't quite cost as much as predicted, which we were told would probably happen.
Les and Cheryl Cooper
Our excellent Ross North Home specifically designed for us
The sales, house design, product selection and assistance all the way through to the build start was excellent, very helpful and very much appreciated.
The trades workmanship and build quality was of a very high standard and the trades people were always friendly and helpful.
The few issues and questions we had at all stages were always addressed and quickly solved to a high quality level.
The final cost was consistent with the estimates and some estimated expenditures were not required and therefore the final account reduced accordingly. We found the financial process throughout very clear and transparent.
Building with ross north was one of the best decision i have done in my life..Sales consultant Bradley was very helpful in designing and sorting us out..Supervisor ian Gail in office all the staff was very professional helpful...keys were handled before time and if u report any issue it be adressed straight away....thx ross north
A Great Building Experience
This was the first time we have built a house and the process was simple and well managed throughout. The site manager was a step ahead and did everything to explain the process, address concerns and guide us along. The quality is first-rate, which you can see from the finish, the inclusions and just the way the house has been put together. We were completely satisfied with the way we were supported by Ross North - they have all the specialists available and we felt comfortable making the decisions we needed to. There were no surprise costs we weren't made aware of.
Dreaming a good quality house! Build with Rossnorth.
We are now happy living in our new house. Thanks rossnorth for making it possible. They also had quick response in any issue during our house built. Their contractors are highly skilled and I will proudly recommend Rossnorth.
Glad we chose Ross North to build my first home!
I was recommended by my brother who had built with Ross North in the past, he had put in good words convincing me to go with Ross North. I did and I would say that I have a pleasant experience building with Ross North!
My house was completed last month (ahead of the timeline!) and though I have not moved in yet, everything looks good and I am impressed with the details and the quality of the build.
I would specifically mention Jessika from Sales, for her patience and determination in doing her best to assist regarding the land, house designs and paperwork. She really went above and beyond to ensure that we are well taken care of in Ross North.
The team in Ross North, right from the start till the handover stage, provided great support, very professional and friendly, making my experience building my first home a great one and honestly less stressful especially that I was away almost the entire time during the construction. Transparency regarding the cost is something that I really appreciate with Ross North, and any issues came up were immediately addressed and attended to professionally.
Thanks again to Jessika and Eddie, Gail, Cheryl, Lisa, Linda, Laura, Katie, Jane, Richelle and Ivan. I really appreciate all the wonderful work that you do.
Gladly recommend Ross North to my friends and family for sure!
Almost a perfect experience
First of all Mac is amazing and i will always recommend him to anyone that wants to build. To keep it nice and short the experience with Ross North was very good from the beginning almost to the end. The part that i was disappointed at was with the site manager, the lack of communication. At the inspection we had a list of things that needed to be fixed up which they said that they have 10 days to fix. It took him 15 days to fix up and if i wasnt calling him and checking up i believe it would of taken longer.
At the end i must say i would build with them again because they did a great job. That said i would be checking up on the site supervisor a bit more often because i believe he could of finished the job 1 and a half months earlier.
We had a fantastic experience from the start to the end with building with Ross North, the salesman Adam at the display homes helped us so much in changing plans and giving us excellent ideas, nothing was ever too small or too big for him to help with, this made us feel so comfortable and made our decision to build with Ross north, but the excellent customer service didn’t stop there it went right to the very end even after we got our keys for our beautiful home
We would highly recommend anyone to build their new homes with Ross north, you will not be disappointed
Another Dream Experience! Keeps getting better !!!
We had one more great experience dealing with entire Ross North team right from Sales until Handover stage. The satisfaction keeps increasing and the comfort and transparency they have during each stage is a standout. There were several challenging phases during the build but the Ross north team provided great support and understanding. Right from Mac, Ian, Cheryl, Laura, Gail, Katie, Jane everyone has been great and very friendly. Thanks once again and I have no problem Recommending Ross North to my friends and family.
Our (long) trip…
After review several design review, we signed our feasibility agreement with Ross North on the 22nd of November 2017. At the time, the completion date was estimated to be within 12 months. [name removed] did a really good job in the first stages in explaining all the processes.
All this leading to the color selection and pre-start meeting in April 2018. Then the overall experience change. The color selection was only a selection of the color, very little support in selecting the color.
Then came the prestart meeting! We arrived and were told that the house had to be relocated because of a neighbor retaining wall. As such, the new design should be resubmitted for planning approval and we would not sign the contract on the day.
This was not the best news, but after discussion we were told the construction process will be fast tracked and the date should still be ok for December 2018. As the change required further retaining wall, the price jumped by AUD 10,000 but RossNorth took the price for the extra-engineering. This was a good gesture.
The preselection day was not the best experience either. The advices were limited, the kitchen and bathroom cabinet design possibilities were very limited. For example, we asked for a sink over the bench in the bathroom. We paid for the upgraded sink and mixer tap and moving into the house, the mixer tap was too short and the water was spilling out.... So we change the mixer ourself... more after...
Finally, in May 2018, we signed the contract, got a new permit and I met our construction manager on site. First discussion, he is not aware this should be fast tracked and doubt it can be finished on time… So I called [name removed] to discussed about this again. But it looks still feasible.
Then, the construction process continues from July to November. No real concern on the build quality, pretty happy about that. On day, I noticed that one heave beam has been removed. I mentioned it to the construction manager and was told it will be rectified. The week passed and the ceiling is getting installed. I was traveling so I ask my wife to enquire about this. The construction manager told her, this was not really structural and did not guarantee it would be fixed. So, again, I called [name removed] to make this happen and it was solved.
From November, it was pretty clear we would not move into the house anytime soon. We tried to have a date of completion, but no real date in writing, just vague estimate. I am not speaking about the stress to organize our accommodation to follow a fluid planning.
Moving to 25 January, we still don’t have any date for the practical completion inspection. I asked many time to our construction manager…but no reply. So I called [name removed], to beg for a date for us to organize our move. Finally, we get a date for the 13th of February to do the inspection, organize the final payment and get the key.
Finally, we meet with the construction manager for the inspection. We notes a page of items to rectify among them, one flashing on the roof… I had to take a ladder to go there, but worth it!
Then we get the keys, few items get solved... but not the roof and in the meantime we noticed the door frames painting is not the best. So, because we have the keys but still have not moved, my wife open the door for the painter and ask me to: “have a look at all the door frame”. This is 3 days before moving into the house. On the evening, I came to check the work…most of the door frame were still the same and the roof was still not fixed…. So, I called [name removed] for think to move. The day after, the construction manager call me to explain the problem on the door frame were just shadows. But finally he meets my wife on site with the painter. From my wife, the construction manager was the most condescending possible. So she spent an hour, to review door frame by door frame with both of them to tell them were to repaint… they admitted this need to be redone. But, this is the day before moving into the house!!
So this is moving day, 8 of March i.e. 3 weeks from the practical inspection… finally, somebody show up to repair the roof and an hour after… the construction manager show up, stay in his car for 1 hour… come with a ladder to have a look… say hi, ask if everything is ok. I show him an issue with the tape for the dishwasher I raised before. He proposed to send a plumber…On that point, I just said, it is ok… this should have been done before.
So, this is the experience we had… Difficult to conclude on our experience. We are happy with the house but the effort, the delay and amount of begging required was not what we expected. I would have given the house quality 5 stars
Unit Development in Melville
From the sales team (Mac Mackenzie), prestart , admin, construction manager and the building supervisor the whole process was very professional and ran like clock work once the approvals were in place. We rate the product and procedure so much.......... we're doing it again in Palmyra!
Very happy first home built with ROSS NORTH!!
We are very happy with our experience building through Ross North Homes, from start to finish everything went smoothly from dealing with everyone in the office to site, the workmanship is top notch, was very happy how site was kept tidy and cleaned during construction.
Overall if i was to build again i wouldn't hesitate to go through Ross North and we cant thank them enough how our home turned out :)
Smooth build with no stress
- very friendly staff
- Rob Parker was amazing. Listen to all our concerns and request. Created the best floor plan with minimal waste of land space
- team at the office were awesome. Colour consultation were done very well. Helped us a lot
- pre-start was very nicely done. No pressure on anything at all, not pushy in terms of upgrades. Even advised us against a few upgrades which won’t be suitable for our home
- site supervisor was great. Didn’t talk much, but did an awesome job.
We absolutely love our new Ross North Home!
We looked into a few different builders, but from the moment we met Rob Parker at the Ross North display home in Woodvale, we had nothing other than easy, friendly and professional service from the Ross North Team. It became apparent very quickly that this was the sort of builder we wanted to work with.
This was our first build, so I wasn’t sure what to expect and was worried about all of the decisions we would need to make. Rob was so patient through the design process, guiding us through different options for the house plans. We met on numerous occasions to look at Rob’s latest version of our customised plan. We never felt rushed or pushed into making a decision to sign up, and Rob responded quickly and professionally to any queries we had along the way. He listened to everything we said and designed us a home that is perfect for our needs and exactly what we were hoping for.
Sacha Quick made the whole pre-start and colour selection process fun and easy. She offered great advice and was very patient throughout the whole process. Any follow-up questions we had were always answered in a quick and friendly manner.
Gail Peach and Jon Lipscombe were a pleasure to deal with during the construction process. All of my queries were answered by phone or email, and while I know I do tend to ask a lot of questions, they never made me feel uncomfortable for doing so. Even after key handover, Gail and Jon have continued to respond to any questions in a friendly and timely manner.
Katie Horlor on reception was also wonderful to deal with. She was always happy to help with any questions if Gail wasn’t available to speak with on the day I called.
We are so very happy with the quality and workmanship of the build. All of the finishes look perfect, we couldn’t have hoped for better. Any small issues we had with the build along the way (which were minimal) were rectified quickly and without question. The build was completed in the expected timeframe and final cost matched the estimated cost. I would have absolutely no hesitation in recommending the Ross North Group to my friends, family, or anyone else that is looking to build a quality new home.
Thank you all so much for our wonderful home, we absolutely love it!
- ‹ Prev
- Next ›