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RSPCA Pet Insurance Ultimate Accident & Illness Cover

RSPCA Pet Insurance Ultimate Accident & Illness Cover

4.4 from 453 reviews

Reviews

(337)
(46)
(17)
(10)
(43)
  • Value for Money
    4.1 (368)
  • Transparency
    4.3 (347)
  • Customer Service
    4.3 (371)

Reviewer Photos & Videos

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Elizabeth

ElizabethSydney, NSW

So quick and efficient

published

I am so impressed with how easy the claim process was, how quick the funds were deposited into my account and how much I got back. The claim took less than a week. Thankyou RSPCA

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers

Rebecca

RebeccaGreater Melbourne (Inner), VIC

excellent

published

The policy is good value and easy to set up. I was impressed as it was a fast resolution of claim- within a week. I have been with RSPCA for over 3 years.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
emily

emilySydney, NSW

Happy with the service

published

Yes I do feel it is good value, we lodged a claim around 2 months ago and was resolved in about a week (could have been quicker). Around 6 months

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateDecember 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Emily,
Thank you for taking the time to share your thoughtful feedback with us. I am pleased to hear of the great service that you have received and that we could assist with your claim, when needed.
Kind regards,
Jessica

Sarah

SarahSydney, NSW

Nice service - cannot rate policy

published

Cannot rate policy as not in use yet and hopefully wont have issues to have policy in place but when I do I hope it will be a simple to submit a claim as what it was to take the policy up

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Sarah,
Thank you taking the time to share this with us. I'm glad to hear you experienced great service and found the policy easy to set up.
Kind regards,
Alisa


Grantbwa

GrantbwaPerth, WA

  • 2 reviews

I have more peace of mind

published

This us the first time I have taken Insurance for a pet. Your cover looks pretty good although I would have liked some dental cover. I also hope I never have to use it

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Michelle

MichelleSydney, NSW

  • 2 reviews

Peace of mind

published

The value was good and I especially liked how some money went towards the RSPCA. The online process was easy and the information provided covered what I needed to know.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Michelle,
I'm glad to hear the online process was easy for you and the information you received answered all of your questions. Thank you for taking the time to write this review, we really appreciate it.
Kind regards,
Alisa


Great Service

published

I have been with RSPCA Pet Insurance for 7 years and always found their customer service to be friendly, helpful and informative. When I have had to make a claim I have found the process to be easy and payment prompt and within the timescales they quote. I just wished they would start to cover holistic treatments and then I would award them 5 stars!!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Mary

MarySouth East Queensland, QLD

  • 2 reviews

Very Disappointed

published

I am very glad that I worked at the RSPCA so that I didn't hold them responsible for the bad experience I've had with the pet insurance, although I was displeased that their name is associated with them.

I was unable to make a claim with them, despite providing all the information I had. I continued to recieve the same letter from them requesting the same information which I provided.

I spoke to them and they said everything was sorted and then recieved the same letter again and the claim was never processed.

In the end I gave up and went with another company, wasting a full year of money and not receiving anything back.

I still support the RSPCA but this service has much to be desired.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim DateMarch 2017
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
  • Verified customer

Fantastic Product

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Angela

AngelaSydney, NSW

Great customer service

published

We have just signed up with RSPCA Pet Insurance (Feb 2020) & are happy with the informative, professional & friendly customer service we received from Harley. We got an online quote a week or two ago and Harley contacted us immediately to follow up on any queries or concerns we might have. We were left to discuss the options as a family & get back to Harley directly at a time suitable to us. We cant comment on the product yet & hopefully don't need to but after researching our options we are confident with what RSPCA Pet Insurance has to offer.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Angela
Angela

Thank you. Recognition is often disregarded yet its SO important!


  • Verified customer

Claim on our injured Cat

published

Our cat needed major surgery to save his leg, which cost upwards of $5,000. We put in a claim online once the procedure was done. The RSPCA informed me of the information, receipts and vet notes required to proceed with the claim. Once submitted online, the insurance pay out was in my bank account in approximately 5 business days. The payout reflected exactly what was laid out in the ultimate cover policy. Hopefully I never have to make a claim again and my pets are never injured but it's great to have that peace of mind. All my pets are covered by the RSPCA. If you love your pets you'd get insurance; if I didn't have insurance I may well have had to put my best mate down so I'm very thankful.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets4 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Kym

KymSouth East Queensland, QLD

The pet insurance to have!

published

I’d been with RSPCA pet insurance for 6 years up until my golden retriever passed away recently.

One of the stand out features of this company is their compassion... when I closed the policy the consultant couldn’t have offered me a more heartfelt condolence for my loss. The final invoices that I submitted returned to me with the caption “we are sorry for you loss” which was a nice touch.

Claims were promptly paid and you could easily check their status in the portal.

They were always so pleasant to speak to and always asked how myself and Marley were at the start of each call.

Highly recommend!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Suleman

SulemanGreater Melbourne (Outer), VIC

can get better

published

I find the cover for vaccine and flea control very low and disappointing.
However i am satisfied with customer service. At the moment i am looking for an insurance whom offer a better cover in mentioned cover area.

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

value for money

published

Policy is definitely good value, and easy to set up, easy claims online, claim paid within a week, i've been a member for approximately 8years and i have two dogs both fully covered

Claim MadeYes
Claim Resolution Time<1 week
Number of Pets2 pets
Pet Type(s) InsuredDog
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Debbie

DebbieGreater Melbourne (Metropolitan), VIC

No answer over the phone for my dogs elbow replacement surgery even though covered for $11,000 per year. Very stressful.

published

I have been with your company for over 6 years with 2 dogs insured your fees going up all the time, it is now very expensive to insure my dogs

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedNo
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Debbie,
I am sorry to hear of your frustration and I hope that your pet is doing better. We would appreciate the opportunity to look into your experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Happy

Happy

  • 2 reviews

Worth every penny for peace of mind

published

My claim was paid the following day. Provided required documentation and no questions asked. I claimed a consultation fee for blocked glands and being overdue for heartworm treatment. At the same time I claimed the $50 yearly allowance for heartworm control. I received 80% of the consultation and the $50 allowance. I think it is well worth outlaying the extra for the Ultimate Insurance.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Happy,
Thank you so much for such a great review. I'm pleased to hear your claims experience went smoothly and we could assist when you and your dog need it most and give you that peace of mind.
Kind regards,
Alisa

Happy
Happy

My pleasure. :)


Aleksandar

AleksandarSydney, NSW

After a while all sorted!

published

After a month of back and forth and submitting a negative review here got it all sorted in one day. I still don't understand why it couldn't be resolved on day one. If something couldn't have been done in the beginning I should have been told but at least now it has been a quick resolution!

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Dave M

Dave M

  • 2 reviews

There when we needed help

published

Due to a slight disagreement both our young dogs required emergency vet care. Our experience with RSPCA Pet Insurance has been fantastic. From the caring person on the end of the phone to the speed of our claims being accepted and paid was first rate.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Peter

PeterMetropolitan Adelaide, SA

Very responsive and quick with refunds

published

Everything about it is excellent and even made easier as my vet staff lodge the claims on the day of any treatment and claim is passed and my refunds are in my bank account very quickly. It is a great setup.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Number of Pets1 pets
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Ron

RonMetropolitan Adelaide, SA

Best investment that I have made Ihave made numerous claims on Billy over the years and Great and prompt service.

published

Ihave been with RSPCA insurance for 7years.Iam impressed with how quick the claim is settled. Ihave no complaints with the service. Wished other Insurance companies were as quick to settle and where as stress free to deal with.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Ron,
Thank you for your continued support and loyalty, we really appreciate it. It is wonderful to hear of the ease in which your claims were handled and that we can be there for you and Billy when needed.
Kind regards,
Alisa


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