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RSPCA Pet Insurance Ultimate Accident & Illness Cover

RSPCA Pet Insurance Ultimate Accident & Illness Cover

4.4 from 130 reviews

Quick payment and sufficient coverage

We’ve been with RSPCA for 18 months for our two dogs. When we do need to make a claim, payment is made efficiently and the coverage is per the policy.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateAugust 2019
Claim ApprovedYes

Better than Medicare

Great service from vet visit to vet submitting info to RSPCA to payment in nominated Bank Account within a week normally. Very generous on what is covered in policy and what is paid back. Very happy

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedNo

Best pet insurance I’ve had!!!

My Doberman recently got septic peritonitis he was given a 20% chance of making it! I had a huge bill, insurance paid back very quickly! My boy survived! So happy!!

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes

Pet insurance

Been with RSPCA for 5 years and only claimed a couple of times but the claims were paid to us in a reasonable time frame. The insurance is expensive but will be worth it if anything bad happens

Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateAugust 2019
Claim ApprovedYes

Fantastic Service!

We have full cover and they covered 80% of our costly vet bill. Very easy to make the claim and it was processed within 3 days. Very happy with the service and would highly recommend it to anyone looking to cover their pet.

Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateAugust 2019
Claim ApprovedYes

The best insurance for our dogs

We have been RSPCA pet insurance for over 4 years. They resolve claims quickly and without hesitation. It’s good value for money and with there pet portal it’s easy to use.

Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes

Not what we signed up for

What the salesperson quoted us on the phone was by no means what we found out what we were covered for, simply a rip off, sorry great organisation but don't want to by your building

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo

Claims

As soon as claim is logged it takes 3 days and the money is in your bank account. The members website is amazing to follow the progress and for updates.

Value for Money
Transparency
Customer Service
Number of Pets3 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes

Best decision I’ve made

I took out this policy when I got a brand new puppy 2 years ago. Just from hearing friends stories of the scrapes their new pups got into I thought it would be a good idea to get insurance. Just as well as my pup has had 2 emergency visits to the vet and suffers from seasonal allergies. RSPCA have always assessed my claim within 48 hours and I have been reimbursed almost within the same period!! Definitely recommend getting!!!

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Hi Happy, What an amazing review. We are pleased to hear that you find your policy to be good value and that your claims are always assessed and finalised within 48 hours. Thank you for your great recommendation and we hope your puppy is now on the mend. Kind regards, Sharon

This is a wonderful insurance policy.

Easy to set up, good value and definitely worthwhile to have. Online claims work efficiently and money is paid into my bank account promptly. Have been using insurance for 2.5 years.

Value for Money
Customer Service
Number of Pets1 pets
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Hi Susan, What a lovely review. I am pleased to hear that you find your policy to be good value and making a claim online to be efficient. Thank you for your loyalty and support over the past two and half years, we appreciate it. Kind regards, Sharon

RSPCA insurance came through quickly when we filed our claim.

Have had RSPCA about 3 years. Our claims were resolved very quickly. All vets practices should be able to make claims directly to RSPCA, as humans can do with Medicare.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJuly 2019
Claim ApprovedYes
1 comment
Hi Robyn, Thank you for sharing your experience. I am pleased to hear that over the last three years your claims have been finalised quickly and efficiently. Your feedback is important to us and I will ensure I pass this onto the relevant team on your behalf. Kind regards, Sharon

perfect

Policy with really easy to set up very happyI
have found RSPCA to be professional
Have always completed the claims within one week
I've had my French bulldog or the insured with RSPCA 2 1/2 years

Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Hi Leo, What an amazing review. We are delighted to receive positive feedback and very happy that we could offer you such outstanding service. Thank you for sharing your experience. Kind regards, Sharon

Best thing we did it has been great peace of mind

The policy we set up when our dog came home at 8/9 weeks. I can honestly say the policy has been the best thing. Our dog suffered a bad attack by two other dogs and the policy paid up immediately. It is also good paying for annual check up and vaccinations. Now our dog is 13+ he is on ongoing medication for several things and I always get money paid back, which is good to know. I always recommend RSPCA to our friends when they decide to get a new dog or cat. Thanks

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Hi Stuart, Thank you for sharing your story with us, and happy to hear of how we were able to help you and your dog through some of the difficult times you shared together. Thank you for your continued loyalty and support. Kind Regards Rebecca

Excellent explanation

I feel comfortable that I know exactly what is and isn’t covered. I also appreciate the fact that I wasn’t pressured into purchasing the policy. Thank you very much for your help :)

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Chole, Welcome to the RSPCA community. It is our pleasure to be able to provide you with cover suitable to your pets needs and that you found our representatives explanation excellent. Thank you for sharing your experience. Kind regards, Sharon

Great new service

It was to my amazement when the vet explained they would put in the claim. A couple of days later the approved claim amount was in my account. Too easy.
Great stuff!

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Claim MadeYes
Claim Resolution Time<1 week
Claim DateAugust 2019
Claim ApprovedYes
1 comment
Hi Geoff, What an amazing review. I am delighted to hear that ease in which your vet was able to claim on your behalf that your reimbursement was received within a couple of days. Thank you for sharing your positive experience. Kind regards, Sharon

Great Service

I was pleased with the easy procedure of submitting a claim. I have never made a claim in the past. It was all finalised within a week. Thank you RSPCA Insurance.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Hi Kim, What a lovely review. I am pleased to hear of the great service you received and that your first ever claim has been finalised within a week. Thank you for sharing your experience with us. Kind regards, Sharon

Excellent

My policy was easy to set up. I have lodged several claims which have been acknowledged by email and then paid out quickly.
I recommend RSPCA insurance to all my friends.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Hi Cheryl What a lovely review. We are delighted to hear the ease in which you were able to set up this policy and that your claims are finalised quickly. We appreciate you sharing our feedback and for recommending us to your friends. Kind regards, Sharon

too expensive

this is too expensive, too little back for what you pay for, this is the RSPCA there is no help / discount for desexing, the cost just keeps going up and up and up.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Hi Deb, Thank you for sharing your feedback with us. If you are open to this, I can arrange for a team member to contact you and discuss the structure and cost of your policy further. Can you kindly reply to the message I have sent requesting some additional information to assist with this. Kind regards, Sharon

Great pet insurance cover but unsure whether the RSPCA completely care about the welfare of animals

Compared to other Pet Insurance policies RSPCA is quite high priced. I have however had no issues with any claim I have submitted and the turn around took no longer than 2 weeks. I have been extremely satisfied with this policy.

However your General RSPCA customer service lacks and when I needed help for a unrelated issue to my policy concerning 4 kittens I had recently rescued RSPCA offered no help and never returned any phone calls. I did however raise all kittens to full health and found the most beautiful homes for each of them.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJune 2019
Claim ApprovedYes
1 comment
Hi Jennifer, Thank you for bringing this to our attention. I’m sorry to hear about your experience and I would like to look into this further for you. I have sent a private message requesting some additional information to assist with this. Kind regards, Sharon

Claims

Very easy to make a claim , sending a cheque is a little old fashioned maybe pay direct to bank account . Only been with you a few months a indy is still a puppy but caught kennel cough

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Hi Kaye, Thank you for feedback, and I hope Indy is on the mend. We are happy to know that it was easy to make a claim for your puppy. Our online portal for your policy provides you the ability to update your refund payment method for all claims submitted. If you would like some assistance with setting your online portal account up, or updating your details, please send me a private message with your policy details and I will arrange for someone to be in touch. Regards Rebecca

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Details

RSPCA Pet Insurance Ultimate Accident & Illness Cover
CategoryPet Insurance
Contact Number 1300 881 492
Email Address enquiries@rspcapetinsurance.org.au
UnderwriterHollard
Annual Benefit Limit$11,000
Amount of Vet Bill CoveredUp to 80%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Routine Care CoverOptional Extra
Tick Paralysis$1,200
Emergency Boarding Fees$1,000 (you must be the sole carer and hospitalised for 5 or more consecutive days)
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament Conditions$2,600 (6 month waiting period - can be waived)
Waiting Period for Illness 30 Days
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