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RSPCA Pet Insurance Ultimate Accident & Illness Cover

RSPCA Pet Insurance Ultimate Accident & Illness Cover

4.5 from 714 reviews

Pet Insurance Buying Guide

If you're a pet owner, you probably agree there’s nothing worse than your dog or cat getting sick or hurt. But what happens when vet bills are sky high? Pet insurance can grant you peace of mind, helping your pet get the treatment they deserve, without sending you broke.

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Reviews

4.5

714 reviews
5
(560)
4
(61)
3
(24)
2
(13)
1
(56)
  • Value for Money
    4.2 (590)
  • Transparency
    4.4 (557)
  • Customer Service
    4.4 (587)
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Llyne-Kylee

Llyne-KyleeNorth-West & West coast, TAS

Great

published

Reasonable priced, didn’t take long to set up, claim took a couple of days, only had policy for twelve months what more can I say it’s good for my dog needs

Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Katya

KatyaSydney, NSW

Easy setup - good cover

published

The policy was easy to set up and appears to offer good cover. We've just signed up, so no claims yet. The person who set up our account was polite and kind.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Marg

MargCentral Queensland, QLD

This is going to be great for NED

published

My claims were assessed very quickly, am email would have been helpful letting me know instead of a week after i recieve 3 pages of my paid claim but was impressed it was handled so promptly thankyou, marg

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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Belinda

BelindaSydney, NSW

Easy, fair, and quick claims

published

Our recent claims with RSPCA have been easy and we received our benefits quickly. It takes the financial concern out of having to take our pets to the vet when accidents occur.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Belinda,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you have been able to submit your claims and that we can efficiently finalise these for you.
Kind regards,
Jessica

Maria

MariaSouth East Queensland, QLD

I feel confident knowing my fur babies will be in good hands

published

I feel my policy is good value and was easy to set up. I actually spoke with a lovely lady who was very helpful and pleasant. I lodged a claim on line and it was resolved fairly quickly. I have been with R.S.P.C.A pet Insurance for 6 years and feel comfortable knowing my fur babies will be covered for anything in the future.

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJuly 2020
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Anne

AnneFisher 2611, ACT

Review of offer

published

Good explanation of types of cover offered. Clear voice - would have preferred to see the whole product before signing up. Hopefully will meet my expectations should I need to lodge a claim.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Andrew

AndrewGreater Melbourne (Outer), VIC

  • 2 reviews

Pet Insurance

published

Straight forward lodgement of claim and fast approval.
I would highly recommend them.
This is the second time of have had to make a claim in two years with both claims being sorted in a timely manner.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateAugust 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Andrew,
I'm delighted to hear of the value that you have found in your policy and that your claims have been processed quickly. Thank you for taking the time to share your experience with us, we really appreciate it.
Kind regards,
Alisa

Lesley

LesleyFar North Queensland, QLD

Claim was handled very professionally and efficiently!

published

We had absolutely no issues with our claim for our beautiful Rocky. We were so worried that he wouldn't pull through and with not having to worry about our claim it made it so much easier to focus on saving his life. RSPCA were amazing and cannot recommend them highly enough. We will always support them where we can. Thank you so much!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateAugust 2020
Claim ApprovedYes
Number of Pets2 pets
See all answers
3 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Lesley
Lesley
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Lesley,
I'm glad to hear that Rocky is doing well, and again, we really appreciate you sharing your kind words with us.
Kind regards,
Alisa

PixieJo

PixieJo

  • 5 reviews

REALLY SAVED THE DAY FOR ME!

published

My dog was due for her annual shots but this quickly turned into a much more expensive vet visit as she was suddenly having some serious joint problems - this would have seriously impacted my budget had RSPCA not been there for me :)

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateAugust 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi PixieJo,
Thank you for taking the time to share your experience with us. I am delighted to hear that we could provide support for your pet when needed and I hope that she is resting up.
Kind regards,
Jessica

Pet Insurance

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Lisa Lawler

Lisa LawlerSouth East Queensland, QLD

  • 3 reviews

Claim processed so fast and majority of funds covered.

published

Policy is great value. Claim was paid in a short period of time, very happy with the amount received.
Hace been with RSPCA Insurance for 2 and a half years, and would highly recommend this policy.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Meryn

MerynPerth, WA

no problems

published

Very good Value We unfortunately have had to lodge a few claims because we have a dog of senior years.
No issues. We always support the RSPCA where we can.

Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateAugust 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Monique

MoniquePalmerston, NT

So glad that we were covered!

published

Emergency admission to the vet for my precious fur baby. After 10 days of treatment he sadly passed away. I am utterly heartbroken but being able to make sure we and the vets tried everything has made the grief easier because I had no associated guilt in not being able to afford everything possible to help him. The vet made the claim on my behalf and the process was so easy. We still have our other fur baby insured with RSPCA and will keep that up.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateAugust 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
LAF

LAFCanberra 2600, ACT

  • 2 reviews

Easy and quick claim

published

I recently moved to RSPCA Pet Insurance and have found it all very simple so far, I just processed my first claim online, it was easy to do, quick response and fast reimbursement. One thing I really like about RSPCA pet insurance is no excess to pay. I am extremely happy with the change so far.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
NattyB

NattyBCentral, SA

  • 2 reviews
  • 4 likes

Best pet insurer

published

RSPCA has amazing customer service and a great product and rate. Have not claimed yet and hoping I do not need too anytime soon. Received a discount on my premium :)

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi NattyB,
Thank you for taking the time to share your experience with us. I am delighted to hear of the amazing service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Shravya N

Shravya NGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Gave us an excellent quote

published

Received a discounted rate for one year, very friendly and helpful customer service.
Explained us the policy very well over the phone.
Haven't claimed anything as yet, will be putting a claim forward shortly

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

The reviewer stated that an incentive was offered for this review

Pet Insurance

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Liz

LizCentral Highlands and Goldfields, VIC

  • 5 reviews
  • 1 like

Fast and fuss free

published

Recent claim for my dog, on a previously accepted condition, was fast with absolutely no fuss. My vet uploaded the claim, it was approved in two days and I received.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateAugust 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Liz,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to submit your claim via your vet and that we could efficiently finalise this for you.
Kind regards,
Jessica

Heather H.

Heather H.Wide Bay-Burnett, QLD

RSPCA is a wonderful institution, which is why we chose their Insurance

published

New to this insurance for pets. Began this morning. There is an offer of a month's free cover as well. I feel it is good value. The account was very easy to set up online.

Transparency
Value for Money
Claim MadeNo
Number of Pets2 pets
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Reassurance

published

My policy seems in line with most other insurers I felt very comfortable with my consultant. This is the first pet insurance I have had and like my own health insurance I feel more comfortable having it than not.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi there,
I'm pleased to hear that we have been able to provide you with peace of mind and reassurance for your pet. Thank you for taking the time to share your kind words with us, we really appreciate it.
Kind regards,
Alisa

Debbie

DebbieSouth East Queensland, QLD

  • 3 reviews

This is something all pet owners should have

published

we have used RSPCA pet insurance for quite a few years and we have had no problems claiming with them. Claims are dealt with quite quickly and are now easy to do.

Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateAugust 2020
Claim ApprovedYes
Number of Pets3 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Makes sense to gave good cover

published

Insurance wa easy to organise over the phone . Everything was explained clearly. Good value for money policy that gives me full peace of mind. Very easy to understand and apply

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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Questions & Answers

Teresa

Teresaasked

Ultimate Accident & Illness Cover

I've had ultimate accident and illness cover since my dog was a puppy and have never made a claim he is now 2 yrs old and he has started to have a hacking cough every couple of hours he is up to date with all his needles and tablets my question is if it is kennel cough or similar is he covered by his pet insurance

1 answer
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Teresa,
Thank you for reaching out with your query. Vet expenses attributable to or resulting from treatment of the following irrespective of whether your dog was vaccinated or not; including infectious canine hepatitis (canine adenovirus), parvovirus, canine distemper, parainfluenza, canine influenza and all forms of kennel cough are not covered under your policy. However, if you would like to discuss this further with our team please send us a private message noting your policy details
Kind regards,
Alisa

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