Reviewer Photos & Videos
So many fake reviews
After reading a lot of these reviews that all sound alike I'm beginning to think most of the positive reviews are from bots.
Most of the people whom have written a positive review have never reviewed anything else.
Be careful people!
Great customer service
Easy to set up. Value for money Just signed up today therefore no claims as yet. Joel was very pleasant and informative no hassles. Explained the policy and was was covered and what was not
Prompt efficient process
Submitted a claim and it was processed promptly without the need to revert for more info. Amount corresponded with what was advertised and was lodged in the nominated account ok
This was the first time i have submitted a claim. It was so easy, apart from the stress of a sick dog there was no stress at all in making the claim. Within a couple of days from submitting, it had been paid.
Yes I felt that it was well explained policy and very friendly service over the phone in all calls I made. Spoke with branden he was very helpful in all his dealings with me.
The online claim system makes life so much easier now. We were distraught to find our dog needed so much care from the vet but the quick refunds on behalf of RSPCA pet insurance have made it a bit easier to deal with. From lodging the claim to receiving the fund in our account took about a week which we are very happy with. We have been insuring with RSPCA for years and are so happy with the service.
Friendly, professional, efficient
Easy setup with the help of a very friendly person on the phone. No claims lodged yet, but the initial administrative portion has gone very smoothly. Thank you very much.
Setting up the policy was very easy. Little did I realise how quickly I would need to make a claim! The claim process was also very easy and the response was prompt. Impressed with the amount I was reimbursed. Very Happy with RSPCA Insurance.
Great cover to have for my dogs
Good return for vet bills, better than medicare. Good value, easy to use, some return to RSPCA, easy claim through vets, been with RSPCA pet insurance over a year now no problems.
I have been with them for 5years. non of the case can be covered and just a time wasting and money wasting business. Everytime they could give us a excuse to declare thats not covered.
The reviewer stated that an incentive was offered for this review
The emergency Vet submitted the claim and we just had to follow up by giving RSPCA permission to get our dogs previous history from other Vets. It was delayed due to them sending the letter saying they needed Willows history in the mail and not by email or text.
Reasonably quick payment into account and no issues. Easy to set up. Value is ok. We have had our cats with RSPCA insurance for over three years.
All good. Thank you.
I am sick and tired of answering the same questions every time I make a claim. I feel that you are staling .It takes about a month to receive a settlement.
So quick and efficient
I am so impressed with how easy the claim process was, how quick the funds were deposited into my account and how much I got back. The claim took less than a week. Thankyou RSPCA
The policy is good value and easy to set up. I was impressed as it was a fast resolution of claim- within a week. I have been with RSPCA for over 3 years.
Happy with the service
Yes I do feel it is good value, we lodged a claim around 2 months ago and was resolved in about a week (could have been quicker). Around 6 months
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Questions & Answers
I've had ultimate accident and illness cover since my dog was a puppy and have never made a claim he is now 2 yrs old and he has started to have a hacking cough every couple of hours he is up to date with all his needles and tablets my question is if it is kennel cough or similar is he covered by his pet insurance
Customer RelationsRSPCA Pet Insurance
Thank you for reaching out with your query. Vet expenses attributable to or resulting from treatment of the following irrespective of whether your dog was vaccinated or not; including infectious canine hepatitis (canine adenovirus), parvovirus, canine distemper, parainfluenza, canine influenza and all forms of kennel cough are not covered under your policy. However, if you would like to discuss this further with our team please send us a private message noting your policy details
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