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Rugs Express

Rugs Express

4.0 from 61 reviews · View Statistics

Reviews

4.0

61 reviews
  • Product Quality
    4.4 (29)
  • Return Claim MadeYes (0) · No (36)
  • Shipping
    4.3 (27)
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Christine S

Christine SMelbourne

  • 2 reviews

Exceeded expectations

published

The value and quality exceeded my expectations. Both the customer service and delivery process were excellent. Delivery was very prompt. Highly recommended.

Shipping
Incentivised ReviewNo
Return Claim MadeNo

My favourite rug

published

Very happy with the beautiful rug I purchased from rugs express. Excellent customer service and communication. Quick delivery, received my rug in less than a week.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Cass

CassNorth Queensland, QLD

Happy customer

published

Absolutely love this rug. Its massive and just beautiful. I was worried about quality because the prices are so good. But its gorgeous, soft and fluffy and just well made. Customer service from zac was amazing throughout the process aswell

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Jenny D.

Jenny D.Greater Melbourne (Inner), VIC

Great rug

published

I had to wait for the rug mainly because of covid but zac was always prompt with emails and calls and always helpful.When I finally got an email I was told it was in stock and it came in a matter of days It is a great quality rug and looks great in the room I have already had compliments on how good it looks it was definetly worth the wait I couldnt be happier

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Linda

LindaPerth

  • 3 reviews
  • 2 likes

Perfect rug

published

Great rug great price great service great delivery couldn’t be more happy with it would def recommend this company if your looking for a rug price is much cheaper than other companies with same rug

Shipping
Incentivised ReviewNo
Lil

LilSydney, NSW

Great rugs, great customer service

published

I bought two rugs which arrived within days of placing my order. The rugs are lovely as is the quality. The delivery driver was nice also. I experienced excellent customer service right through from my initial enquiries to the rugs being received. I found Zac to be very helpful and efficient. I will be recommending Rugs Express to family and friends.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Anne E

Anne ESouthwest, VIC

Personal and efficient service

published

There was a little bit of confusion at the start, with the rug being out of stock, and COVID -19 not helping but I cannot fault Zac for his service. Amazing response and honest about the status of my order, and even offered a full refund. Delivery time was incredible. Very impressive.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Good service and great rug

published

The outdoor rug I ordered took three months to arrive due to COVID-related transport delays. The staff were always honest about the status of the order and offered a refund. I was happy to wait. Today I received the rug - I’m happy I waited. The rug is great. Many thanks to the staff who I’m sure are finding the disruptions to business operations a real challenge. Well done and thank you.✅

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Sharyn H.

Sharyn H.Hunter Region, NSW

Lovely rug

published

Worth the wait. The rug is beautiful and so soft, exceeded my expectations. Zac responded to emails promptly with updates

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Ella C.

Ella C.Sydney, NSW

Fantastic service beautiful quality rugs

published

Friendly supportive service. Delivered what was ordered and were extremely flexible. Communication was reliable and consistent. Very impressed with overall service and delivery

Product Quality
Shipping
Incentivised ReviewNo
Harry

HarryGreater Melbourne (Outer), VIC

Best Quality Rug

published

Anyone looking for Quality this is the one stop shop. We ordered a rug I love the quality of it so much that we ordered the Runner as well. we are happy with the product so much. the team is extremely helpful. thank you so much for the wonderful products. Will be buying more..

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Carolann

Carolann

  • 3 reviews

Wonderful product & service

published

I have used Rugs Express before and both times, have been blown away by the quality and value of their products. Extremely prompt service and really impressed by their products and being just what is advertised!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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So soft

published

Sadly I had a wait for my product to arrive ( welcome to COVID shopping online) but each time I contacted the company they did respond ... it finally arrived and it looks and feels fantastic

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Do not purchase from this Company

published

Ordered and paid for a rug on 15th Sep, heard nothing since.
Emailed them on 13th October, no response.
Rang mobile no 26th Oct, said he would check the factory in the morning, haven’t received any answer.
Doubt if this is a legitimate company, no customer service and doubt that I’ll ever receive rug or refund.

Incentivised ReviewNo
Return Claim MadeNo
A Customer

A Customer

  • 7 reviews
  • 4 likes

Don't buy from this business

published

This business takes your money for stock they don't have and then ignores all your emails asking when the rug will be dispatched. Seven weeks after ordering, I still hadn't been given even an approximate date for when the rug would be back in stock. It was only when I threatened to report them to the ACCC that they refunded my money. Don't believe the positive reviews.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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MCM

MCMSydney, NSW

  • 2 reviews
  • 2 likes

Very satisfied.

published

Had a couple of problems at first with supply because of the very difficult conditions we’re in a the moment. I was given a full refund. As soon as the rug arrived in stock...1 week after the refund...I reordered and it arrived within 2 days. Very happy with quality, design, colour and price.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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No stock & doesn't refund

published

Rug is out of stock, implied a refund. Received NO refund. Shop elsewhere.

Doubt this company is reputable when it lies to customers and doesn't refund you when an item you've ordered is out of stock.

Incentivised ReviewNo
Emma J.

Emma J.South East Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Avoid at all costs

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Vanessa P.

Vanessa P.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Quick delivery

published

I am shocked at how quick delivery was. I live in Victoria which is in lockdown. I love my new rug. Great selection of modern rugs to choose from in different sizes, patterns and colours. This has been the best service I have received from an online shop during these strange times.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Fullup

FullupSouthwest, VIC

  • 3 reviews
  • 4 likes

Rugs express

published

Purchased a rug back in June and it has never arrived after posting a message on the page. Unable to obtain a phone number. My next step is reporting them

Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Jan E.

Jan E.asked

I would like to know if I ordered a rug and it was the wrong size or not what I thought it would look like what happens?

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