Great service and quick delivery
I ordered a rug last Friday. I accidentally chose the wrong size. I Called phone number provided on the website and they were very quick in changing my order to the correct size that I needed. He was so knowledgeable and understanding and overall friendly. Great customer service and even better I received my rug Tuesday and is exactly what I wanted. Such fast delivery. I’m definitely going to tell my friends to buy off this site.
Great Service Great Product
Have just received my 4th rug from Rugs Express. Super quick delivery. Excellent service Rug is amazing. Great quality. Will buy from again. Absolute pleasure to deal with. Highly recommended.
Just wait and see
With all these nice reviews I would only have to wait and see. I ordered on 4th of Sept. There wasn't any acknowledgement or delivery status.A week later I had to remind them about my purchase. Zac replied to me almost immediately. Got the e mail the following day about my delivery. Today is 17th and I am yet to receive my rugs no e mail no phone contact. Will have to do something by the end of this week if nothing comes up.
The original rug I ordered has run out and Zac contacted me to offer alternative rug design with almost exactly what I want for color combination and style.
I was so amazed when I saw it. The rug is prettier than in the photo!
It sits perfectly on our living area!
Quality wise and affordability definitely rugs express has it!
We love our new rug - the quality, colour, style. And the price.
There was a longer delivery time than we had hoped but Zac upgraded the rug to make up for the delay and we will happily shop at Rugs Express again.
Nice product, good customer service
I must admit I read all the reviews before buying from Rugs Express and was convinced they were bogus reviews from family & friends because they were all good reviews. We get very skeptical as consumers because there is so much false information with blogging, tweeting & paid reviews. However, I too have happily landed into the very pleased customer category. Zac is a very nice person, who I suspect owns the company and his helpful kindness isn't all that common these days in commerce. I purchased 3 of the Sophia in silver to tie in 3 different areas - the website photo comes out a taupe colour but it is actually more silvery/grey and in my house, looks great. I had to get a synthetic product because I have 2 cats that are 110 yrs old and anyone with geriatric animals will testify that things come out of each end of them which would definitely damage a less robust product like wool or silk. A few spills and thrills have happened on the carpets since purchase but they just wipe off. Although it is synthetic it is super soft to walk on and feels nice on the feet, not like some spooky synthetic rugs.
I was so happy with the 3 x Sophia (200 x 290) I ordered again a smaller Sophia (160 x 230) for under my dining room table. Also ordered a few grip pads which they have for very cheap compared to Bunnings or anywhere else I could find. Thx Zac
Beautiful rugs for my grandchildren's Christmas present
Purchased 2 large size rugs from the children's range for my 4 year old grandson's and my 2 year old granddaughter's bedrooms for their Christmas presents. Ordered online on Wednesday night 13/12 and they arrived Friday lunchtime 15/12. So impressed with the speed of delivery as I was needlessly worried about getting them in time for Christmas. Transformed both their bedrooms as they have added so much life, colour and warmth to their rooms. Both grandchildren love them.. The quality is excellent, very plush and soft and the colours are vibrant. and exactly the same as shown on the website. Gladly recommend this company to anyone.
Great rug, service and value
Ordered a rug on Monday night, it was in my living room by Friday, just on time for my dinner party.
The rug is soft and beautiful.
Very happy with the quality of the rug, the similarity to the picture on the website and the helpful guy on the phone from "Rug express". Also great value, I compared to many other sites. Happy happy happy!
Great Customer service
Ordered below rug for our family room .Zac rang me to tell me it was out stock till late August .That was all good and when I queried delivery; last week of August he promptly emailed me to say it would be despatched next couple of days;which it was
Sisal rug arrived and it was slightly smaller than what i ordered about 12-13cm.Rang Zac who very promptly got back to me again and apologised .Informed me that was the shipment and sometimes they vary the size.He was happy to take it back and pay freight.
We decided to unwrap it anyway and see how it looked .Didn't look right one way ;but did the other as we have a corner modular lounge.
We decided to keep it and am now very happy we made that decision
COULD NOT BE HAPPIER
Contacted the Company prior to delivery and Zac could not have been more helpful. The rug was delivered within a few days and was exactly what I wanted. Will definitely be purchasing from Rugs Express in the future.
Great Service from Zac - Beautiful Rugs - Excellent Prices
This is an Aussie based company, unlike another rug company I bought from previously. Major difference was amazing service. I rang Rugs Express contact number and got on to Zac who helped me immediately with query. I did ring a couple of times to ask questions, advice etc, and Zac promptly returned my calls. He was great, really knows his products and their is a lot to know as the range is huge, better than any shop that I went to. So I ordered my rug, got all the timely emails payment and delivery info, rug arrived and the test was will it look as good as online - absolutely! Highly recommend this company to anyone wanting a quality rug at very reasonable price - free shipping, and Zac assured me I could return easily If I wasnt happy, so everything covered for a great online shopping experience. I hope this company does well, I will be back for more rugs for my new house.
Was happy with service and freight was smooth and easy. Thank you to Rugsexpress for great easy business to deal with.
Have just purchased a large rug from Rugs Express! Nothing was a trouble & was able to speak with boss for query I had! This Company deserves to do well with the personal service available!
Fantastic experience- went above and beyond !
Had a fantastic experience, nice to talk to someone that took responsibility for the order and went out of his way to ensure I got the rug in time for Christmas.
Zac is outstanding.
I can highly recommend RUGS EXPRESS only due to the diligence and professionalism of ZAC, from Sydney. He promptly returned all calls and emails, it was a pleasure to do business with him.
WOW Great company
I ordered my rungs Monday night. They arrived in Tweed Heads on Wed. They are great quality, great price, colour is as shown on the net and excellent service. The man who owns the company answers the phone after hours and is exceptionally helpful. I ordered two more rugs, after hours as the same owner answered the phone again! Can't beat that!
Love my new rug.
My rug arrived today, it is exactly as in the photo and the delivery was so quick. Fantastic product and fantasia service
Love this company!
My carpet arrived yesterday and it's perfect! The colours are just as it was pictured on the net. It's nice to have a company that still has a "live person" who will talk to you and gives real customer service. I would definitely recommend them and will definitely use them any time I need a new carpet in the future.
Thankyou for the great service and quick delivery
Thankyou Rugs Express, Zac and the rest of the team. My husband and I are so greatful for your help and advice. We love our three rugs and plan on buying more when the renovations finish. Quick delivery and excellent customer service and I will be sure to tell everyone it's the Internet website to buy from. We can't thank you enough.
Amazing qaulity- exactly like the picture!!!
I have now purchased my third rug from Rugs Express and am again blowen away by the amazing qaulity of my new rug that I bought for my sons room. Will continue to recommend to everyone I know. Very affordable pricing and quick delivery. Love my new rug!
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