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Rugs Express

Rugs Express

4.2 from 93 reviews · View Statistics
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Reviews

  • Product Quality
    4.6 (54)
  • Return Claim MadeYes (2) · No (59)
  • Shipping
    4.4 (49)
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ELJAY
ELJAYSydney, NSW
  • 7 reviews

Fine except for the colour

published

Ordered a traditional BEIGE hallway runner. The runner in itself is fine, the pile a little rough, but serviceable for the area. The colour to me is more ginger/orangey (like a cat) rust like, certainly not beige as the online photo suggested.

Incentivised Review No
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JOHN EYMAEL
JOHN EYMAELSydney, NSW
  • 3 reviews
  • 2 likes

Awesome products

published

I purchased 2 x indoor/outdoor hall runners for my country AirBNB as guests walk lots of dirt and grime inside.
Very nice product, arrived in a few weeks with FREE POST and are already doing a beaut job and looking great ! Thanks Peter

Product Quality
5/5
Shipping
5/5
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Customer service, quality of carpet - AMAZING

published

Rugs express has exceptional customer service. From constantly updating me on a delayed order due to unforeseen circumstances- to swiftly changing my order so that I don’t have to wait a long time. Their service is fantastic . On top of the service , their rug quality and design is perfection! I am obsessed with how it changed my whole living room! Thankyou Zac!

Incentivised Review No
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Chris K
Chris KSydney, NSW

Quality rug

published

I ordered my rug and received it within days. Extremely fast service. I am so happy with my rug, the quality is just amazing. This is the second rug I have purchased from this company and extremely happy with the quality of the rugs as well as the service from this company..

I will always buy rugs from here as I know have confidence that the quality will last in heavy walk areas.. thank you to the team.. I love love love my rug..

Product Quality
5/5
Shipping
5/5
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Excellent customer service, beautiful rug

published

We had some difficulties with the courier being unable to deliver to our area, Zac provided constant updates and promptly arranged the shipping with an alternative courier at his own cost. The rug was a good price and is great quality. Very happy with the rug and the service we've received from Zac

Product Quality
5/5
Shipping
5/5
Incentivised Review No
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Jane
JaneSouthwest, VIC
  • 2 reviews

Great rugs at good price

published

Happy repeat customer. Good quality rugs for a fair price. Each time they were delivered quickly and efficiently. We’re very pleased.

Product Quality
4/5
Shipping
5/5
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Chloe B.
Chloe B.Richmond-Tweed, NSW

Excellent communication

published

I bought a round rug and it was dispatched 3 days later! There was a bit of a delay with the couriers due to the floods. I contacted Rugs Express and they quickly chased it up for me! Excellent communication and very happy with my purchase. Thankyou!

Product Quality
5/5
Shipping
5/5
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Rod Flynn
Rod FlynnIllawarra, NSW
  • 3 reviews
  • 2 likes

Disappointed in quality of hall runner

published

The runner when received had small tears at one end and the heam was poorly stitched and bunched.
The upside was I received a full refund without further inconvenience.

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
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Still Waiting

published

Ordered rugs in December-appreciated the delays with Covid etc. Zac communicated in a timely manner when I emailed queries of delivery. NO STOCK! Why advertise if no stock in the country. Offered refund, but I was happy to select an alternative which Zac confirmed was in stock and did not want the $68 difference. That was February 25th stating the rugs would be despatched the following Monday. Still waiting.

Incentivised Review No
Return Claim MadeNo
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Dorelle
DorelleSouth East Queensland, QLD

Great service

published

My rug looks fantastic. I couldn’t get the original one I wanted but gave me a lot of options. Very helpful

Product Quality
5/5
Shipping
5/5
Incentivised Review No
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Peter and Linda
Peter and LindaDarling Downs, QLD
  • 2 reviews
  • 2 likes

Simply Beautiful

published

It took me a little while to choose on line, going from website to website. Rugs Express had the largest range. Once I decided on the colour and style, it was so easy. I couldn't believe how quickly it arrived! I unpacked it as fast as I could, and OMG, it ads the drama to our bedroom I was looking for and my beautiful black cat just wants to sleep on it all day. I still have 4 more rugs to purchase, and I can't recommend Rugs Express enough.

Product Quality
5/5
Shipping
5/5
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Brilliant!

published
Incentivised Review No
Return Claim MadeNo
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Julie G.
Julie G.Illawarra, NSW

Great customer service!

published

Excellent customer service and so happy with my rug and runner. Great colour and quality. Will definitely recommend to family and friends.

Product Quality
5/5
Shipping
5/5
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Rugs Express

published

Ordered a rug in July 2021, after many correspondences since then I was advised back in November I would receive the rug in 3 weeks time. I still have not received it and have asked for a full refund. I am still waiting on the refund. Definately not RUG EXPRESS.

Incentivised Review No
Return Claim MadeYes
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CLO
CLOMurray Region, NSW
  • 2 reviews

Excellent Service

published

I love how the customised 10m runner fits my long hallway. The colour is a bit lighter than advertised but blends in nicely with my wall and floor. Zac was easy to reach and very helpful in getting a perfect runner that suits.

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Product Quality
4/5
Shipping
5/5
Incentivised Review No
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Questions & Answers

Jan E.
Jan E.asked

I would like to know if I ordered a rug and it was the wrong size or not what I thought it would look like what happens?

No answers

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