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Rugs Express

Rugs Express

4.9 from 27 reviews

Reviews

(25)
(2)
(0)
(0)
(0)
  • Product Quality
    5.0 (6)
  • Return Claim MadeYes (0) · No (5)
  • Shipping
    5.0 (4)
Irene C.

Irene C.Greater Melbourne (Outer), VIC

Very happy with purchase

published

The rug that I ordered was exactly what I wanted. The quality is fabulous. I had to call them a couple of times to ask for their recommendation on what size to get as I was unsure and their customer service was amazing and very helpful on all occasions. Delivery was also quick. I’m very happy and will purchase off them again!!

Product Quality
Shipping
Return Claim MadeNo
Rob

RobWollongong

  • 2 reviews

Great Rugs from Rugs Express

published

I've ordered a few rugs from Zac at Rugs Express for our house and each one has been a great fit. Well priced, good quality and delivered on time. If in doubt about what you need, talk to Zac. He gives great recommendations and their website is very helpful too.

Product Quality
Return Claim MadeNo
Chelsea

ChelseaSydney, NSW

  • 2 reviews

Great service and quick delivery

published

I ordered a rug last Friday. I accidentally chose the wrong size. I Called phone number provided on the website and they were very quick in changing my order to the correct size that I needed. He was so knowledgeable and understanding and overall friendly. Great customer service and even better I received my rug Tuesday and is exactly what I wanted. Such fast delivery. I’m definitely going to tell my friends to buy off this site.

Product Quality
Shipping
Return Claim MadeNo
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Happy customer

Happy customerSydney, NSW

Great Service Great Product

published

Have just received my 4th rug from Rugs Express. Super quick delivery. Excellent service Rug is amazing. Great quality. Will buy from again. Absolute pleasure to deal with. Highly recommended.

Product Quality
Shipping
Return Claim MadeNo

Happy to get my new rugs

published

I just got my 2 new rugs which initially ordered in different design as I couldn't get both in the same design. Zac contacted me and suggested on one design for both rugs. I couldn't be happier as they both match, they are good quality and nice colour.
Thank you Zac. Thank you Rug express.
Will definitely come back, and highly recommend .

Product Quality
JTRN

JTRN

  • 2 reviews

Beautiful RUG

published

The original rug I ordered has run out and Zac contacted me to offer alternative rug design with almost exactly what I want for color combination and style.

I was so amazed when I saw it. The rug is prettier than in the photo!

It sits perfectly on our living area!

Quality wise and affordability definitely rugs express has it!

Product Quality
Shipping
Return Claim MadeNo
Kathy D

Kathy DNorthern Region, NSW

  • 9 reviews
  • 3 likes

Beautiful rug

published

We love our new rug - the quality, colour, style. And the price.
There was a longer delivery time than we had hoped but Zac upgraded the rug to make up for the delay and we will happily shop at Rugs Express again.

Tara

TaraPerth, WA

  • 8 reviews
  • 12 likes

Nice product, good customer service

published

Beautiful rugs for my grandchildren's Christmas present

published

Purchased 2 large size rugs from the children's range for my 4 year old grandson's and my 2 year old granddaughter's bedrooms for their Christmas presents. Ordered online on Wednesday night 13/12 and they arrived Friday lunchtime 15/12. So impressed with the speed of delivery as I was needlessly worried about getting them in time for Christmas. Transformed both their bedrooms as they have added so much life, colour and warmth to their rooms. Both grandchildren love them.. The quality is excellent, very plush and soft and the colours are vibrant. and exactly the same as shown on the website. Gladly recommend this company to anyone.

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  • Verified customer

Great rug, service and value

published

Ordered a rug on Monday night, it was in my living room by Friday, just on time for my dinner party.
The rug is soft and beautiful.
Very happy with the quality of the rug, the similarity to the picture on the website and the helpful guy on the phone from "Rug express". Also great value, I compared to many other sites. Happy happy happy!

ntk

ntkMetropolitan Adelaide, SA

  • 6 reviews

Great Customer service

published

Ordered below rug for our family room .Zac rang me to tell me it was out stock till late August .That was all good and when I queried delivery; last week of August he promptly emailed me to say it would be despatched next couple of days;which it was
Sisal rug arrived and it was slightly smaller than what i ordered about 12-13cm.Rang Zac who very promptly got back to me again and apologised .Informed me that was the shipment and sometimes they vary the size.He was happy to take it back and pay freight.
We decided to unwrap it anyway and see how it looked .Didn't look right one way ;but did the other as we have a corner modular lounge.
We decided to keep it and am now very happy we made that decision

jackchis

jackchis

  • 3 reviews
  • 1 like

COULD NOT BE HAPPIER

published

Contacted the Company prior to delivery and Zac could not have been more helpful. The rug was delivered within a few days and was exactly what I wanted. Will definitely be purchasing from Rugs Express in the future.

LinnyBling

LinnyBlingHunter Region, NSW

  • 18 reviews
  • Verified customer

Great Service from Zac - Beautiful Rugs - Excellent Prices

published
Mckenzie s

Mckenzie sBrisbane

  • 3 reviews

Great service

published

Was happy with service and freight was smooth and easy. Thank you to Rugsexpress for great easy business to deal with.

Carol S

Carol SSydney, NSW

  • 2 reviews

Fantastic Service.

published

Have just purchased a large rug from Rugs Express! Nothing was a trouble & was able to speak with boss for query I had! This Company deserves to do well with the personal service available!

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Fantastic experience- went above and beyond !

published

Had a fantastic experience, nice to talk to someone that took responsibility for the order and went out of his way to ensure I got the rug in time for Christmas.

Zac is outstanding.

published

I can highly recommend RUGS EXPRESS only due to the diligence and professionalism of ZAC, from Sydney. He promptly returned all calls and emails, it was a pleasure to do business with him.

WOW Great company

published

I ordered my rungs Monday night. They arrived in Tweed Heads on Wed. They are great quality, great price, colour is as shown on the net and excellent service. The man who owns the company answers the phone after hours and is exceptionally helpful. I ordered two more rugs, after hours as the same owner answered the phone again! Can't beat that!

Leeta P

Leeta PGreen Point

  • Verified customer

Love my new rug.

published

My rug arrived today, it is exactly as in the photo and the delivery was so quick. Fantastic product and fantasia service

canuck

canuckmelbourne

Love this company!

published

My carpet arrived yesterday and it's perfect! The colours are just as it was pictured on the net. It's nice to have a company that still has a "live person" who will talk to you and gives real customer service. I would definitely recommend them and will definitely use them any time I need a new carpet in the future.

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Questions & Answers

Jan E.

Jan E.asked

I would like to know if I ordered a rug and it was the wrong size or not what I thought it would look like what happens?

No answers

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