Rugs Express

Rugs Express

4.2

97 reviews · Statistics

PositivevsNegative
79% · 7719 · 20%
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Return Claim MadeYes (2) · No (61)
Product Quality
4.6 (57)
Shipping
4.5 (51)
Brand Manager for Rugs Express? Claim your listing.
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Reviews

97 reviews
Reshma
Reshma
 

Abe Blue Chelsea Rug

The rug looks beautiful in my living room. Thank you for your excellent customer service. Show details
Sharon V.
Sharon V.
 

Customer service is excellent. Products are exactly what I expected. Great quality and

I ordered 2 rugs from Rugs Express. There was a bit of a hiccup with the delivery. I contacted them and their response was immediate and resolved quickly. I was updated regularly. Customer service at this level is a rarity nowadays. Obviously there’s pride in the service and products that they provide. I’ll be recommending Rugs Express to everyone. I will certainly buy from them again in future.
Janet I.
Janet I.
 

Awesome service!

Zac was a pleasure to deal with. Prompt response to any questions I had. Went above and beyond to track my order when it went on a trip around Perth in the back of the courier van. My rug is beautiful. I'm very happy.
Anne
AnneQLDSouth East Queensland, QLD
 

Simply stunning

Very happy with our purchase. Purchased a hall runner and 2 large rugs, they look stunning, will definitely use rugs express for any future needs, the customer service was exceptional Show details
ELJAY
ELJAYNSWSydney, NSW9 posts
 

Fine except for the colour

Ordered a traditional BEIGE hallway runner. The runner in itself is fine, the pile a little rough, but serviceable for the area. The colour to me is more ginger/orangey (like a cat) rust like, certainly not beige as the online photo suggested.
JOHN EYMAEL
JOHN EYMAELNSWSydney, NSW6 posts
 

Awesome products

I purchased 2 x indoor/outdoor hall runners for my country AirBNB as guests walk lots of dirt and grime inside.
Very nice product, arrived in a few weeks with FREE POST and are already doing a beaut job and looking great ! Thanks Peter Show details
Jasmine
Jasmine
 

Customer service, quality of carpet - AMAZING

Rugs express has exceptional customer service. From constantly updating me on a delayed order due to unforeseen circumstances- to swiftly changing my order so that I don’t have to wait a long time. Their service is fantastic . On top of the service , their rug quality and design is perfection! I am obsessed with how it changed my whole living room! Thankyou Zac!
Chris K
Chris KNSWSydney, NSW3 posts
 

Quality rug

I ordered my rug and received it within days. Extremely fast service. I am so happy with my rug, the quality is just amazing. This is the second rug I have purchased from this company and extremely happy with the quality of the rugs as well as the service from this company..

I will always buy rugs from here as I know have confidence that the quality will last in heavy walk areas.. thank you to the team.. I love love love my rug.. Show details

Laura
Laura
 

Excellent customer service, beautiful rug

We had some difficulties with the courier being unable to deliver to our area, Zac provided constant updates and promptly arranged the shipping with an alternative courier at his own cost. The rug was a good price and is great quality. Very happy with the rug and the service we've received from Zac
Jane
JaneVICSouthwest, VIC2 posts
 

Great rugs at good price

Happy repeat customer. Good quality rugs for a fair price. Each time they were delivered quickly and efficiently. We’re very pleased. Show details
Product Quality
Shipping
Chloe B.
Chloe B.NSWRichmond-Tweed, NSW
 

Excellent communication

I bought a round rug and it was dispatched 3 days later! There was a bit of a delay with the couriers due to the floods. I contacted Rugs Express and they quickly chased it up for me! Excellent communication and very happy with my purchase. Thankyou! Show details
Rod Flynn
Rod FlynnNSWIllawarra, NSW2 posts
 

Disappointed in quality of hall runner

The runner when received had small tears at one end and the heam was poorly stitched and bunched.
The upside was I received a full refund without further inconvenience. Show details
Gretzky
Gretzky
 

Still Waiting

Ordered rugs in December-appreciated the delays with Covid etc. Zac communicated in a timely manner when I emailed queries of delivery. NO STOCK! Why advertise if no stock in the country. Offered refund, but I was happy to select an alternative which Zac confirmed was in stock and did not want the $68 difference. That was February 25th stating the rugs would be despatched the following Monday. Still waiting. Show details
Dorelle
DorelleQLDSouth East Queensland, QLD
 

Great service

My rug looks fantastic. I couldn’t get the original one I wanted but gave me a lot of options. Very helpful
Peter and Linda
Peter and LindaQLDDarling Downs, QLD4 posts
 

Simply Beautiful

It took me a little while to choose on line, going from website to website. Rugs Express had the largest range. Once I decided on the colour and style, it was so easy. I couldn't believe how quickly it arrived! I unpacked it as fast as I could, and OMG, it ads the drama to our bedroom I was looking for and my beautiful black cat just wants to sleep on it all day. I still have 4 more rugs to purchase, and I can't recommend Rugs Express enough. Show details

Questions & Answers

Jan E.
Jan E.

I would like to know if I ordered a rug and it was the wrong size or not what I thought it would look like what happens?

Extra Information

Brand Manager for Rugs Express? Claim your listing.
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