Reviewer Photos & Videos
Fine except for the colour
Ordered a traditional BEIGE hallway runner. The runner in itself is fine, the pile a little rough, but serviceable for the area. The colour to me is more ginger/orangey (like a cat) rust like, certainly not beige as the online photo suggested.
I purchased 2 x indoor/outdoor hall runners for my country AirBNB as guests walk lots of dirt and grime inside.
Very nice product, arrived in a few weeks with FREE POST and are already doing a beaut job and looking great ! Thanks Peter
Customer service, quality of carpet - AMAZING
Rugs express has exceptional customer service. From constantly updating me on a delayed order due to unforeseen circumstances- to swiftly changing my order so that I don’t have to wait a long time. Their service is fantastic . On top of the service , their rug quality and design is perfection! I am obsessed with how it changed my whole living room! Thankyou Zac!
I ordered my rug and received it within days. Extremely fast service. I am so happy with my rug, the quality is just amazing. This is the second rug I have purchased from this company and extremely happy with the quality of the rugs as well as the service from this company..
I will always buy rugs from here as I know have confidence that the quality will last in heavy walk areas.. thank you to the team.. I love love love my rug..
Excellent customer service, beautiful rug
We had some difficulties with the courier being unable to deliver to our area, Zac provided constant updates and promptly arranged the shipping with an alternative courier at his own cost. The rug was a good price and is great quality. Very happy with the rug and the service we've received from Zac
Great rugs at good price
Happy repeat customer. Good quality rugs for a fair price. Each time they were delivered quickly and efficiently. We’re very pleased.
I bought a round rug and it was dispatched 3 days later! There was a bit of a delay with the couriers due to the floods. I contacted Rugs Express and they quickly chased it up for me! Excellent communication and very happy with my purchase. Thankyou!
Disappointed in quality of hall runner
The runner when received had small tears at one end and the heam was poorly stitched and bunched.
The upside was I received a full refund without further inconvenience.
Ordered rugs in December-appreciated the delays with Covid etc. Zac communicated in a timely manner when I emailed queries of delivery. NO STOCK! Why advertise if no stock in the country. Offered refund, but I was happy to select an alternative which Zac confirmed was in stock and did not want the $68 difference. That was February 25th stating the rugs would be despatched the following Monday. Still waiting.
My rug looks fantastic. I couldn’t get the original one I wanted but gave me a lot of options. Very helpful
It took me a little while to choose on line, going from website to website. Rugs Express had the largest range. Once I decided on the colour and style, it was so easy. I couldn't believe how quickly it arrived! I unpacked it as fast as I could, and OMG, it ads the drama to our bedroom I was looking for and my beautiful black cat just wants to sleep on it all day. I still have 4 more rugs to purchase, and I can't recommend Rugs Express enough.
Google requests I use 20 words at a minimum and be factual and objective. So here goes. It all started late one night when a completely irrelevant thought popped into my mind. It was probably around 11pm, my children were asleep, my husband was trying to sleep and my brain had long left my body...but what it did leave behind was the urge to spend money on items our home doesn't actually need. Fast forward to hours of pointless online shopping, where I truly believed I would never find what I was looking for. I mean. I've never used Tinder, but ...I imagine it was a similar experience to scrolling aimlessly through hundreds of faces you'd never allow in your home... except in this case it was rugs (although I suppose in some Tinder cases it would also be rugs). That's inappropriate, but so is looking for rugs at 11pm. Hours passed by, and there it was... round in all its glory. My husbands balding head, that is. He told me to go to sleep and that pressure lead me to purchasing another glorious round thing...a rug, in fact. A glorious round rug. So basically, I am happy with my purchase and my husband is happy with my rug...and I don't mean that metaphorically, or do I?
Great customer service!
Excellent customer service and so happy with my rug and runner. Great colour and quality. Will definitely recommend to family and friends.
Ordered a rug in July 2021, after many correspondences since then I was advised back in November I would receive the rug in 3 weeks time. I still have not received it and have asked for a full refund. I am still waiting on the refund. Definately not RUG EXPRESS.
I love how the customised 10m runner fits my long hallway. The colour is a bit lighter than advertised but blends in nicely with my wall and floor. Zac was easy to reach and very helpful in getting a perfect runner that suits.
Questions & Answers
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