Rush Broadband

Rush Broadband

 Verifiedrushbroadband.com.au
4.2

238 reviews · Statistics

PositivevsNegative
79% · 18846 · 19%
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Adequate Speeds Yes (152) · No (30)
Value for Money
4.2 (181)
Transparency
4.3 (159)
Customer Service
4.4 (185)
See the Best Internet Service Providers in 2024 as rated by Australians on ProductReview.com.au.

Reviews

238 reviews
Blake M.
Blake M.
 

Would not recommend!

Regular connectivity issues, needing to constant support on a regular basis due to websites not loading, issues with the router, etc.
Would absolutely not recommend, unfortunately most people accessing Gigafy services don’t really have a choice! Show details
Peter B.
Peter B.QLDSouth East Queensland, QLD
  Verified

Customer & Product Service was much appreciated

After experiencing intermittent ongoing NBN technical issues which subsequently required a modem replacement the Gigafy NBN service here is now excellent again in both its speed & reliability. Thank you to Andrew Cox for his interest in our problem following up by email to get the service ball rolling. And also thanks to Technician Manny for his onsite service & expertise in getting us up & running via his assesssment & modem installation (and also, Manny's post issue phone call follow up a day later to ensure all was working okay, much appreciated). Thanks again Andrew & Manny. Show details
James W.
James W.3 posts
 

Fantastic customer service!!! A+

I spoke with a team member names Eric, he was very professional and didn't rush anything! Eric helped me with the problem with excellent feedback. I would highly recommend this service to people looking for great internet and customer service. Show details
Value for Money
Transparency
Customer Service
Matteo
MatteoQLDSouth East Queensland, QLD
 

Great service!

After moving to the new place I had a signal issue and called the support service (on Sunday), which scheduled the tech visit for the day after.

Manny, the tech guy, was really helpful and solved quickly the issue.

I was really impressed by the customer service quality and Manny's professionalism! Show details

mmccoll
mmccoll4 posts
 

Amazing customer service!

I contacted Gigafy when my wifi speeds were running slower than normal at 20mbps. Gigafy were very quick to send out a technician, Manny, who was prompt, polite and replaced my router within 10 minutes! My wifi is now running at 98mpbs! This is the best customer service from any ISP. Thanks Gigafy + Manny
Jacquie
Jacquie
 

Quick and easy

When suffering a little glitch with my new connection not only did Gigafy help me fix it over the phone in minutes ( these guys always so quick and easy) but sent a technician, Manny , the same day to update the modem and help me reconnect all my devices before he left . ( was having issues with my printer) Manny did an excellent job and was very caring in talking me through things.
Definitely 5 star service and 5 star provider. Show details
TheTruth73
TheTruth73AU
 

Best internet and service

I have been with gigafy since 2020 and have never had internet issues. A while ago my internet was a tad slow and I hadn’t even noticed it but gigafy did and asked if they could come fix it and came out the next day to fix it. Recently, my internet stopped working which never happens as it’s very reliable. I called them at about 5pm and they had someone out by lunch time the next day and fixed it. Really lucky to be with gigafy and highly recommend it. Internet has always been great and the service is unlike any other
Louies
Louies
  Fair Incentive

Manny is the best technician

Manny is the best technician I have ever see. The
George Michael
George MichaelQLDSouth East Queensland, QLD2 posts
 

Manny was excellent

Had some issues with the speed. Gigafy quickly sent their Technician (Manny) to my apartment to replace the modem. Internet speed is now great. Manny was very polite, professional and knowledgeable; and he provided exceptional customer service. Thank you! Show details
Not today scrapers
Not today scrapers
  Verified

Rapid service, great banter

Had to get a router upgrade at my new apartment. Gigafy had someone out in less than 24 hours and the process took a few minutes. The tech (Manny) was an absolute legend, super helpful and was good to chat to. Best tech support experience I've had in years.

Never had a problem with Gigafy over the years, barring the odd slowdowns that are inevitable on home connections. Their customer support is always helpful, knowledgeable and proactive. Show details

Matt
Matt
 

Amazing support

I've been with gigafy for almost 6 years now, and like to host a range of online games for my friends all around the globe, there has never been an instance when the support team could not fix an issue for me. I cannot rate them highly enough Show details
Si
Si15 posts
 

Dissatisfied

Cheap and nasty, no support. I have no internet yet they say there's not s problem.
What can I say. Now I'm done and no internet for Christmas. Thanks for nothing gigafy
Rush Broadband
Rush Broadband   DM   
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John
John
 

Slow internet!!

Just vented to this young man re slow internet. He calmly guided me through the steps to changing from 2 g to normal
.. great customer support. Thank you. Show details ·  1
Value for Money
Transparency
Customer Service
Lachie M.
Lachie M.
 

Great service

Super fast internet and very responsive support team. When my internet started preforming a little slow after (1+ years) I lodged a support ticket on a Sunday - the same day I was contacted and the technician was dispatched the next day who resolved the issue (thanks Manny).

Would recommend to anyone! Show details

Paulina
PaulinaQLDSouth East Queensland, QLD
 

Was very patient and knowledgeable especially when you are a boomer and absolutely do not understand

I found Manny extremely knowledgeable and very helpful took the stress right out of the whole process!!!

Questions & Answers

George P.
George P.

How to set up the internet? Can you explain ot from step 1 to the end

Rush Broadband
Rush Broadband   DM   
Wang Y.
Wang Y.

My home network suddenly stopped working and my computer showed no internet connection. Then I upgraded the network package and it also showed that I could not connect to the router.can someone help me?

Samantha
Samantha

My Chromecast cannot connect to the gigafy wifi. Is there any easy troubleshooting steps I can take to try and fix this?

See all Rush Broadband questions

Details

Visit official website

Contact info for Rush Broadband

Mon8:00 am - 10:00 pm
Tue8:00 am - 10:00 pm
Wed8:00 am - 10:00 pm
Thu8:00 am - 10:00 pm
Fri8:00 am - 10:00 pm
Sat8:00 am - 8:00 pm
Sun8:00 am - 8:00 pm
  • ABN: 32121129280

Extra Information

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