Rush Broadband

There is nothing like booting up to... nothing. No internet. I called RUSH and Jessica's ability to communicate, to problem solve and get my issues fixed in record time was hugely appreciated. Im pleased to say that RUSH' service was not my problem- It was Norton 360 that was stuffing my conectivity up. I asked Jessica to help me uninstall it and… Read more

the procewss was easy- and felt great because it has been humbugging the heck out of me (money for nothin and ...) She also helped me to do a speedtest.net and that proved the other side of thei operation is ... up to speed too, with both upload and download speeds comming in at just under 99mbps, which works great for me. Absolutely I would reccommend RUSH to anyone wanting a reliable, responsive ISP.

My experience was very good. The technician was patient and helpful in assisting with wifi connection to new computer. He took the time to inform me of the various steps needed and my issue was resolved.

WARNING TO NEW CUSTOMERS They increased their rates but claimed to offer complimentary speed upgrades for existing customers — an offer they later refused to honor I only noticed the price hike months later while reviewing my expenses. When I asked about the upgrade, I was told it was a “limited-time offer,” even though the email simply said it… Read more

was available to existing customers. Very deceptive — making it opt-in so most customers would miss it.

Their response was dismissive and hostile, accusing me of never clicking the opt-in link (I did after I noticed the price change, and it said a representative would be in touch — which never happened)

Beware of this company. If your building already has them as the default provider, do your research into what other option you have. They don’t value existing customers and their customer service is rude

Reposting from google reviews

Manny Is REAL! – Switching providers, I researched Gigafy and saw so 'manny' reviews about Manny! I honestly thought the company must call ALL of their technicians 'Manny'! Every review said 'Manny is awesome' or 'Manny was so professional' or 'Manny made everything so simple and it worked' or 'Manny is a tech wiz' or 'Manny is phenomenal at fixing issues' or… Read more ·  1

'Manny is a great bloke', 'Manny is an absolute delight', 'Manny was so helpful, respectful and empathetic to this 70 plus retiree with limited IT skills', 'Manny went beyond the call', 'Manny THIS' & 'MANNY THAT!!' So when 'Manny' arrived and everything worked like MAGIC, (which never happens with me), I jokingly asked which # Manny is he since every review is about Manny... He laughed and told me there is only ONE Manny and it's HIM. Wow!! I vouch for every single Marvellous Manny review, and I couldn't recommend Gigafy more from easy over the phone appointment setting, scheduling Manny to a specific time - and he arrived bang on time, to connecting me and activating the account, and ta da... everything magically worked! Gigafy is fast, efficient, customer-friendly, and the company sure have their act together. And, the ONE and ONLY MANNY is REAL!! Nice work Gigafy... and look after your superstar tech wiz Manny cos he's gold.

Total nightmare! – I had the misfortune of signing up with Gigafy, and it has been a total nightmare. For over a year and a half, I have been paying AUD 139 per month for an internet connection that is slow and completely inaccurate. Despite numerous speed tests, my internet speed was always below what I was paying for. When I contacted Gigafy to complain about the… Read more

issue, they informed me that the connection speed promised in my contract was no longer available, yet they continued to charge me the same amount each month. Even though they knew they were not delivering the promised internet speed, they still charged me for it. And to add insult to injury, they reduced my plan to an even slower internet connection.

To make matters worse, I was promised a refund of AUD 300 dollars, but I never received it. I have tried numerous times to get in touch with Gigafy's customer service, but they are unresponsive and unhelpful. It is clear that this company has no respect for their customers and is only interested in taking their money and not delivering the correct internet speed connection. I advise anyone looking for an internet provider to avoid Gigafy at all costs.

Great Technician - Vini is the best – I was having issues with the internet speed for a long time, and it turns out my router was installed outside the apartment, which causes the problem (happened when the apartment was built). The customer service - Matthew was great. He was patiently answering my questions and he took the initiative to send a technician to me to fix the problem… Read more

rather than just changing my channels or, you know change settings. He really cares!!! Thank you, Matthew!

And the best yet to come, Vini, who came to check on my internet realized the problem is bigger than he thought (router outside the apartment). So he needs to come back to fix it properly. Before he left, he put in some contingency plan to help me get better internet speed until he could come back, which is very nice of him.

He came back today without extra help (short of staff), but he still pulled it off. He is not giving up on me (and my internet). I appreciated that so much. He also waited for me to run tests in all rooms and make adjustments until it worked out beautifully.

I would recommend the service because of the great people behind it!

Just had my Rush Broadband moved to my new address - couldn't have been simpler. Very helpful staff who kept me in the loop at all times. Great personal service that isn't always experienced these days. Well done! Show details

Rapid response and fast, kind staff. I highly recommend them for their Quick response and friendly, efficient staff. I highly recommend them for their outstanding customer service. Show details

I recently changed to Rush Broadband having previously used Telstra NBN and Vodafone 5g Mobile broadband and my experience with them has been nothing short than exemplary. The download speeds have consistently been as advertised and I’ve experienced no outages (Southport QLD). I was also pleasantly surprised to be greeted by Joel from an… Read more

Australian based call centre in Brisbane. He was extremely knowledgeable, helped me work out how to use the Gigafy infrastructure that was rolled out in my building and connect to my new service without issue. I’ve never experienced this kind of service from a telecom company and it’s been a massive breath of fresh air. Well done Rush Broadband and well done Joel, truly setting an example for the rest of them.

Terrible service. We upgraded our internet speed through the ranks to the top tier of 100mb up/down and bought my own personal router as a solution. New router didn't help. After months of going back and fourth they sent someone to upgrade the router and changed my settings. Now with new settings and router we are back down to 25% less speed than… Read more

we pay for.

Update: we woke up to no internet today. Called their number listed and no answer and was not able to leave a message as 'message box is full'. Truely incredible service. Felt more like a scam... Though the internet did work.. Finally switched to Optus which is cheaper and better service.

They are by far the worst internet provider. Regular outages and service interruptions. Contacted their customer service and they were very unapologetic, their agent [Name Removed] had a very hostile tone and basically blamed me for not complaining all the time (not joking). Appalling customer service. Show details

Ridiculous. I pay my next months payment when it suits me, BEFORE it's due. Manual payment. Just found out after 2 years that each time I make that manual payment, my renewal dates renew from the day I've paid!! So I've lost the remainder of a month because I've paid early! They are fixing it, yes and crediting me with the time I've lost over the… Read more

years. Absolutely ridiculous business practice. I am in a complex and HAVE to use Rush. It's theft!! Please check your statements.

I absolutely love Rush broadband! Best internet provider I've ever had. The customer service is beyond amazing. Steve was the last support I spoke to and he was fabulous. Friendly, helpful and supportive. Internet speeds are reliable and fast enough that no one in the house went without, and I never had to worry about working from home. When ever… Read more

I did have an outage, be it natural disaster or a malfunction, the rush support team were prompt at ensuring I was back up and running. I'm really dossapointed that I can't take you with me to my new property. Definitely offer the best prices too compared to any other provider I've checked. Thanks guys.

Huge thanks to Jacob for helping me get my Wi-Fi set up—he was incredibly patient, knowledgeable, and made the whole process feel effortless. I was a bit out of my depth with some of the tech side of things, but he explained everything clearly and didn’t make me feel silly for asking questions. Everything’s up and running smoothly now, and it’s all thanks to him. Really appreciate the support, Jacob! Show details

Outstanding and speedy customer service – In my search for a home internet provider, I was hesitant to sign up to Rush in the beginning, but am so grateful I did! From day one the entire team has provided nothing but outstanding service, most recently by Jacob and Manny. All communication has been steadfast, and supportive. Staff are consistently, kind, considerate, compassionate in all… Read more

interactions. They listen, they educated users, and are incredibly supportive and provide response and action ASAP! Outstanding customer service provided consistently by the team my heartfelt thanks and gratitude to all! I highly recommend giving Rush Broadband a go!

Fantastic customer service – I can't say enough good things about this company's customer service and tech support. Everyone I've dealt with has gone above and beyond. Connection is reliable, no issues with speed and no drop out issues. Reasonably priced. I highly recommend this company.

HIGHLY RECOMMENDED! – My wife & I have been using Rush Broadband (formerly Gigafy) since we moved into our apartment in the Brisbane CBD in March 2020. We consistently get download speeds approaching 100Mbps. The customer service is simply "OUTSTANDING", and the "value for money" is EXCELLENT. We very highly recomment Rush Broadband as a great alternative to NBN.

Great customer service by Jacob! – I recently had the pleasure of receiving customer service from Jacob at. He was incredibly helpful, attentive, and went above and beyond to ensure my issue was resolved quickly and efficiently. Jacob's professionalism and friendly demeanor made the entire experience enjoyable. Thank you, Jacob, for your outstanding service!

Great service – Great service, changed out hardware within 24 hours of raising the issue I had, which instantly resolved the problem. Manny is a great Tech. who took the time to make sure the problem was fully resolved. He has great attention to detail and genuinely cared about the outcome. Show details

Fantastic online customer service – Had a fantastic experience with Jacob in customer service, who responded really quickly and helped me to solve my problem with a very thorough, respectful and helpful approach. Absolutely fantastic service, highly recommend. Show details

A most pleasant experience – Have spoken with 3 staff members & have found all of them to be extremely courteous, pleasant & well informed. I am 73 years old & not one spoke to me in a condescending manner because of my age as others in IT industries. I hadf more conversations with Jason & can't fault his manner. All 3 are an asset to RUSH. Thank you Show details

Very Helpful :) – My sister, and myself (Farrah, have had wonderful dealings with the technicians at Rush Broadband. I want to give a special mention to Jacob, who was really helpful, as well as resourceful. We frequent Brisbane a fair bit, and it’s nice to have someone like Jacob who is friendly, helpful, and understanding when I was somewhat baffled when it came to choosing the right plan. Thank you, Jacob! :) Regards, Farrah Show details

Worst customer service ever. Even worse than Belong – Internet been down for 8 hours. Still nothing. Tried phoning to see what’s happening. Phone won’t even go through. Just disconnects. This is unacceptable in 2024. The arrogance and contempt for customers by not even answering their phone shows they don’t care. On their website they show service down and last update was 6 hrs ago. Nothing since. DO NOT sign up to this service. They deserve zero customers. Show details