Sabco Supadry Spin Mop & Bucket Questions & Answers

Hi David, sorry but you'd need to contact Sabco directly to answer that. I've had mine for about 3 years and have had no problems.

Hi David, We're sorry to hear this, it's certainly not the experience we want you to have. To resolve this for you, please lodge an enquiry directly with us so that we get all the details required to assist you further with a replacement SupaDry Spin Mop Collar - external link 

Kind Regards, Sabco Customer Support Team

Have you undone the locking lever? When that's unlocked, you just have to ensure the mop is in the rotating section of the bucked, and push it down, life it up quickly, and push it down, etc. until you've got rid of as much water as you need.

It was working, but now it doesn’t

Could be your mop...the mop does the work to make it spin...or check that the rotating section of the bucket isn't jammed.

Please lodge an enquiry with us directly, so that we can assist you further - external link 

Hi, Sadia, sorry, I'm not sure where you could purchase the parts. I would get in touch with Sabco and ask them. Their website is found here: external link 

Thank you! I was able to order just the handle via this link. Thanks again!

Hi Sadia, We're sorry to hear this; it's certainly not the experience we want you to have. To resolve this for you, please lodge an enquiry with us so that we get all the details to assist you further with replacement parts - external link 

Hi Kelly, Please lodge an enquiry with us so that we can assist you further with a replacement spin basket to resolve this - external link 

I don't fill bucket right up only fill it to half way. Below ware the mop sits in basket. Fill bucket lower than basket. Then try and see how that goes. Me I usually slide mine across floor. But still able to carry.

Hi Val, As noted in product instructions, To help prevent spills, we recommend filling the bucket only to the maximum fill line. When carrying a full bucket, support it by holding both the handle and one end of the bucket to keep it stable.

We hope this helps.

Thanks for your reply Sabco but it is hard to do this when you are trying to hold the mop in your other hand at the same time as moving the bucket. It would just make sense to have the handle lock in the upright position when moving it.

Thanks, Val, we will pass your feedback onto our product development team for further consideration.

Yes you can use both the Gen 1 & Gen 2 Mop Heads with the SupaDry Spin Mop.

Hi Helen, Thanks for getting in touch. I think we have a better product to suit your needs than SupaDry Spin Mop in this instance. I suggest instead the Suds Ultimate Flow Wash Brush - It is a brush that connects to your outdoor tap hose so that as you sweep it has water that flows through and washes away the dirt at the same time. It has a section you fill with detergent if you require that and an inbuilt squeegee, to remove water from the surface also.

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Hi Thank you. My concern is that the slab is not graded for the water to drain away and so it becomes a big job to remove the water Helen

HI Helen, without seeing the area it is hard to advise further.

Yes it does

Absolutely, the mop head should be aligned straight for optimal spinning in the spin basket. However, it's designed to tilt slightly during mopping to enhance its usability while covering the floor.

Hi Debbie, you need to pull away from the mop head one side at a time to un-clip. Then place in a wash bag to protect. If you need any further assistance please contact our friendly customer service team at ask.sabco@sabco.com.au Thank you

Hi Luke, Thank you for messaging. Can you please contact us directly at ask.sabco@sabco.com.au with a bit more detail or photos on what part of the mop you think needs replacing. I'm sure we will be able to help. Thanks :)

Thanks, I have sent you an email.

Great, thanks Luke!

I would say that the handle mechanism has broken, so replacing the handle should fix it.Source a replacement from Sabco or Bunnings ($15)

Hi George, Thank you for messaging. You will need a new handle. Can you please contact us directly via our online form external link  Thank you!

I would suggest you contact Sabco Customer Service and depending on how old your Sabco Spin Mop is, if this part has broken it could be covered under the warranty. Regardless, contacting them and asking them about it means that they will probably simply post out a replacement in the interests of "good will". I haven't had a problem with the "nut" either breaking or losing it. Sabco will see you right I'm sure. Gael

Contact Sabco Customer Service section. They will supply you with a suitable replacement.

Thanks everyone. yes please contact us directly via out contact us Form. external link 

Hi Emily, sorry there should have been a mop head in the box! Please contact our CS team at ask.sabco@sabco.com.au and they will be able to help you right away :)

Hi Susie, Thanks for getting in touch. We have just re-launched under a new name an code as a Multi-fit refill. They will be making there way into stores over the coming weeks. Look out for a new-look pack. Sorry for the inconvenience!

Thank you for the reply, will do as washing floors on hands and knees not much fun lately!

after contacting sabco about the very problem my self they assure me that the replacement heads will be available about the end of may i to wish it was cotton . but i still clean mine in soaker and comes up good if you have a problem finding the mops contact sabco as i did and they replied the next working day good luck

Thank you Phyllis, much appreciated.

I have the very same problem, purchased within last 12 months. I would also like to know how/where to find replacement part

The originals will be under warranty. If you have the receipt take them back and get a replacement. If you have a date then Bunnings (if you got it from there) will be able to look up the receipt for you. Maybe check your bank account for the date you paid them. Don't worry about replacements, just get a new one.

Michelle, sounds like you need the collar part. Please contact our customer service team if you haven't already at ask.sabco@sabco.com.au or 1800 066 522. Thanks Sabco

I am enquiring about a replacement, as I bought the bucket only this year

Hi Joy,

I am so sorry about that, that's not the experience we want you to have with our products. Can you please send me a video of the issue you're experiencing at social@sabco.com.au with a screenshot of this conversation?

Thank you

We are VERY happy with ours and use it all the time. Just Wash out the mop in the bucket then un clip the handle, then carefully place it in the spinner so handle is vertical, then push downwards slowly, until it spins out all the water you want. We can make our mop almost completly dry if needed.

Hi Premalata,

That shouldn't happen, please take a look at this video: external link  It shows you the right way to use the product :)

Also thank you Peter for the tips too!

Please let me know how you go

Cheers

I had an issue with the handle on my Sabco Spin Mop (different issue). I contacted Sabco through their website. I received a phone call from Sabco,l and because the issue couldn't be resolved, they sent me a replacement handle and mop head.

Hi Peter, I am sorry this has happened to you, that's not the experience we want you to have with our products. Can you please send me a message with a picture of the issue and your contact details? I can definitiviely send you a replacement part to your home address

Thank you and have a great start of the day

Also, thank you Loraine for your comment :)

Thanks for your reply Lorraine.. I have left a message with my details on your website.. I look forward to your call and the replacement.. Regards from PeterJ

Perfect thank you Peter, our team will get back to you soon

Cheers

Order through bunnings online. I got 2 yesterday

One of the really good products they make.. Very happy with the replacement spin mop that they sent to us.. (for free!!) Works very well for us, and we use it all the time.