Samsung 680L French Door SRF6 Series

Biggest piece of crap ever. Paid $3500 and worked well for a year. Ice maker stopped working, kept icing over every few months. Recently freezer defrosted and lost everything. Replaced the defrosting temperature sensor which had green corrosion all over it, now fridge and freezer won’t come to temp or cool so I guess I’ll just keep replacing parts until it works properly. Will never buy Samsung again

The unit in general has been reliable – The unit itself is quite good. The Black Layering chips off around high use areas like the water/ice dispenser and is quite noticeable. The only operating issue i have had is the ice maker continually completely freezing and having to manually clear it out. We turn it off if it's not in use and empty the ice tray when the cubes clump together,… Read more

still have the same issue. This is time consuming and i am over it. Quite disappointing as i quite like it other than that.

Lemon – I’ve owned this fridge for a while, and it’s been nothing but a disaster. The freezing issues and the ice maker have been constant problems, and to make matters worse, Samsung couldn’t care less. Their response was basically, ‘Tough luck, you’re on your own.’ It’s appalling that a company of their size has such terrible products and even worse customer service. Total disappointment. Show details

So many complaints about this fridge, faulty from the start – Samsung French Door fridge, main comaprtment and ice maker always icing up. Constantly having to defrost and unstick the ice drawer. This is a known fault from Samsung since 2015. We bought the fridge in 2016. Eight years old and they still sent their technician, free of charge, to confirm the problem. He took pictures and left saying it is… Read more

unrepairable. Woolley Appliances, seems to be the company they send out and everyone gets the same response. Can't be fixed. The point is that this fridge was sold with known faults and we the consumer were never warned. An average lifetime of a fridge should be 10-20 years. This one, like thousands out there, didn't make it past 8 years

Crap fridge, avoid – Our fridge is 5 years old. The ice maker stopped working after 3 months and then our fridge completely stopped working. The lights came on, but that’s about it. Someone came out and ‘fixed it’ only for it to happen again 6 months later. It was replaced with a brand new one and the EXACT same thing happened again. It’s still under manufactures warranty but we don’t want the same fridge again! Show details

Disgraceful product and back up service – We bought our 680l Samsung fridge/freezer about 3 years ago and loved it when we first got it. The ice maker stopped working after about a year and now the temperature fluctuates in the fridge and drawer. It also freezes up and needs defrosting every few months. We are aware of a class action against Samsung but have decided to never buy another… Read more

product from them based on all of the similar complaints.. These fridges were not cheap and to be duped by Samsung with their design fault is shameless. Great concept, lousy quality and back up..

Samsung are the pits!! – Looked great and worked great ! At the beginning. Then the problems started. Ice machine stopped producing it's silly white ice cubes. I had to defrost the unit with a hair drier every 2 to 3 weeks to get it going again. Huge issues with Samsung in the US over the sale of these units with KNOWN defects. Samsung service is just not that. Samsung… Read more

"Fob off with bad attitude" Especially from the UK based PA. [Name Removed] CEO and President Escalations. If they are going to fix anything then they charge you for it. I got a new ice maker through warranty of the company purchased through. Samsung did not help at all. I replaced the unit and the same thing happened. I looked up on the internet and loads of people with same issue sealing up gaps with sealant etc. None of that worked. The problem is a design defect. The gap in the ice unit where the ice is released into the bin is too narrow and the ice gets clogged in the gap then stacks up because the bin is not full and then the whole thing freezes into one big ice cube cluster and the unit cannot then eject any ice into the bin. It really is a piece of Junk. To the rest of the fridge.. the drawer rollers break up and crumble after 2 to 3 years. There are parts in the inside that begin to rust and make the nice clean fridge look old and dirty. The salad drawers are poorly designed and trap dirt underneath. See pics, no need to show ice machine you can find pics of that all over the net. not the best for food hygiene and high bacteria counts. Temperature reading on the display is just not true. Probe tests show food at 8-9 degrees with display of 3 deg C.

Dont get me wrong I have loved this fridge freezer mostly but have grown to hate Samsung over their abysmal service. So much so I have changed all of the family mobiles to I phones and avoid all Samsung products like the plague. Just purchased 2 smart tv's guess which brand I did not buy.

In the US you could jump on the back of the class action law suit and join thousands of customers with the same issues. In the UK you just have to vote like I have with your wallet. The only Samsung product in my house or cars and offices is a single dead S 7 Edge phone. Well done Samsung

Still not good – Good Fridge except for the Ice Maker is a lemon and constantly stops working purchased this fridge new for two reasons 1. we liked this was the integrated Soda Stream and 2. The Ice Maker. I am writing to update my previous review after the recent hot weather justified my turning back on the ice maker, and after a week or so, it was completely… Read more

frozen again.

The Ice Maker has always had a problem with freezing, which stops working. Even if you follow Samsung's instructions, empty the tray and use ice every two weeks, this does not stop it from occurring. To the point that we turned off the ice maker and stopped using it for years...

When this first occurred, it was under warranty. I contacted Samsung, and their response was to do what I said above and to turn off or defrost the fridge when this occurs... To expect that you will in this day and age and ask me to turn off the fridge to defrost for what is a manufacturing defect is a step beyond belief and no doubt, some reengineering was required to fix their design issue. It also risks the food and content of the fridge and nobody wants that.

I have now gone through the steps of getting it working again, but know that this is only a short-term fix and will happen again very soon...

We recently had visitors, and they asked about the fridge, and my response was very blunt: "I would never recommend a Samsung fridge".

Samsung USA was subject to a Class Action; however, for Australian customers, this design defect was ignored. You will see Samsung's comments to contact support, which is non-productive.

Samsung and there short life fridges – Have had our samsung fridge for around 7 years now and it just decided to not work anymore after all the usual issues. 1st it started freezing up in the ice make a common issue known about by samsung, then back of fridge freezing also a common issue with samsung, displaying incorrect internal temps causing food and dairy to spoil. this is the last… Read more

time ill ever buy a samsung and ill be letting people know of my experience on multiple platforms and sites.

Health risk! Great design, poorly built – We chose this fridge as we thought it had the best layout, lighting, and versatility with shelves. That gets them one star. But....like everyone else, our Ice Maker started playing up a few years after purchase (2017). I discovered tips online that showed me how to defrost it to get it working for a few weeks at a time and had to repeat that at… Read more

least every month until someone told me Samsung would still fix the Ice Makers in these fridges as there is a worldwide issue and is a design fault. I rang Samsung and their support and service centre team were great, they sent someone out to replace the Ice Maker and it now works fine. But nothing else does anymore. :(

The problem is that after they also did the free "service" while replacing the ice maker, the fridge no longer gets below 4.6 degrees when set to 1 degree. Anything over 5 deg is at risk of bacteria growing so we called them out again. They then replaced all the circuit boards. I connected my wi-fi thermometer (used for BBQ cooking) and it showed that it still would fluctuate between 4.6 and 10 degrees. The freezer would fluctuate between -20 to 0 when set to -23 deg. What is displayed on the front screen is NOT the real temperature. They came back and took the fridge back to their factory to replace the compressor. When it was returned I tested it in various stages (empty fridge/ full fridge) but the problem remained. After another visit where they could see it wasn't working but no "errors" were showing on their tests, Samsung called me to say, "Bad luck, your fridge isn't covered under warranty", even though it was fine before they touched it. We have been without a working fridge/freezer, relying on a borrowed friend's fridge, for nearly 3 months!

The best Samsung can offer is a 15% discount on a new fridge. A replacement fridge that has the same features and size is $3,500+, so while 15% is a lot of money, I'm throwing out a $3.0K fridge that was working fine before they touched it. I will not risk Samsung again! You shouldn't either.

After checking online reviews of Samsung fridges, their inability to keep food at a safe level is a common problem, as is the ice maker failing. Samsung fridges should be avoided or you and your family risk getting very sick.

If you want your fridge to last more than 7 years stay away from this product – Fridge is spacious which is good. However the fridge is not reliable. Had to repair in 5 years then broke again in 2 years. The faulty fridge resulted in us throwing away food several times. Also family had several stomach problems and I suspect the fridge can be a cause as we did not eat out on those periods. Show details

Do not buy Samsung fridges, stick to their TV’s – The ice maker has never worked. Not once. The fridge throws fault codes and internally freezes over, habitually. Empty, throw out your food, defrost, works for a little bit. Faults. Repeat. A fridge that cost me more than $4,000 aud should actually work and last. 2 year warranties are a joke. **Here is a photo of me defrosting this again. 21/04/2023 ffs. Show details

Avoid At All Costs! Do Not Buy Samsung Fridges, will last 5 years only! – Purchased the SRF680CDLS approx 8 years ago. After 5 years into ownership, much like many others on here, the ice maker function started getting stuck and excessively iced. I would clear ice every week as a short term fix until it eventually stopped working. Recently the fridge started to build up ice inside and then just pool water creating a… Read more

high humidity environment. This is a fundamental issue with the fridge now and it's irrepairable. Food rapidly spoils because of this. Absolutely terrible product, read the other reviews!

Update: Came across Ben's Appliances & Junk who sells correction kits for Samsung's design issue. Bought the kit and fixed the frosting problem. YouTube video link for anyone interested: https://youtu.be/WjUbNx-Z-dE?si=0SiUE52gT_YkE_1m

Known design flaw, Samsung not interested in resolving – I had high expectations for our Samsung 680L French Door fridge, but unfortunately, it has been a source of constant disappointment. After just six years of use, the appliance has undergone two repairs to the ice maker, and a recurring issue with the back panel freezing up has left us frustrated and inconvenienced. Every 2-3 weeks, we find… Read more

ourselves emptying the fridge and defrosting it, resulting in not only a significant waste of time but also causing a considerable financial loss due to the spoilage of food. This routine has become a burdensome aspect of our daily lives.

Samsung's response to our concerns has been far from satisfactory. Despite sending someone to inspect the fridge, the conclusion that it is irreparable due to its age and subsequent refusal to offer a free-of-charge remedy is disheartening. What adds to the frustration is the belief that this particular model may have a factory default, which Samsung seems unwilling to acknowledge.

The offered solution of a 15% discount for the purchase of another Samsung product is laughable, especially considering that better deals are available in current sales. More importantly, after this experience, it's challenging to consider sticking with the Samsung brand when customer concerns are treated with such indifference.

In conclusion, our experience with the Samsung 680L French Door fridge has been a letdown. The recurring issues and the lack of a meaningful resolution have left us questioning the reliability and customer care associated with the Samsung brand.

Worst fridge ever! – I love the size and style of the fridge, i love the ice dispenser and water dispenser. But the amount of times i have had to have this fridge repaired is ridiculous. I have only had the fridge going on 7 years. Today it the fridge department stopped working and i have lost all my food once again. Show details

Good for the first 5 years, problems after that – Short story; I could not recommend this fridge since I personally would never buy another Samsung refrigerator again. Or for that matter, any brand of refrigerator that only comes with a 2-year warranty, no matter how flashy it looks or how amazing it sounds in the marketing material. Long story; I paid $3500 for one 8 years ago, which some may… Read more

consider is a long enough life for a domestic refrigerator, and in some cases that may be true. However, a properly maintained refrigeration system should last 10's of years and I have maintained the fridge, regularly cleaning the condenser coils of dust, etc. There are basic shortcomings in the design that make it prone to fail after several years, in most cases simply due to loosing gas. This may be intentional, as in why make a fridge last 20+ years which is not difficult to do, when you make it fail after 8 and therefor sell 2 or maybe even 3 fridges in the same period of time. Manufacturers simply have to condition the consumers to only expect fridges to last <10 years and they double their profits instantly. Check out all the different videos on YouTube regarding problems with Samsung French Door refrigerators and see for yourself.

Prior it loosing gas there are shortcomings in sealing air movement around internals of the fridge (out of sight, under covers), that cause unnecessary build-up of condensation, which leads to premature icing and it having to perform auto defrosts. If they built it properly, they should be comfortable warranting it for at least 5+ years. Sure, most people may not understand the condenser coils should be checked for dust buildup, and cleaned at regular intervals. Being at the rear of the fridge and under covers that include the compressor and some electrical connections, may rightly be hesitant to do so. A well-designed fridge could make this process easier, even routine. If the condenser coils were at the front or even at the back and under a clip-on grill allowing them to be accessed much easier, without potentially accessing electrical components, they could be vacuumed out on a bi-annual or annual basis. My parents have a fridge of this design, and it has been going to 20+ years.

Mine was ready for the tip and I managed to breath life back into it. This may not be the best place for self-repair advice but I came here after mine failed, so others may do the same. The only reason I gave it 2 start for maintenance and not 1, was because they used R600a refrigerant and this is isobutane or essentially the gas used by many of the portable camping stoves, like 'Gasmate', although I would get R600a which is easy enough. This means semi-capable people can do some repairs/re-gassing themselves, as you do not need an AC license in Aus. to purchase and work with the refrigerant (it is flammable!, it's used in camping stoves after all). My attitude was that the fridge was already stuffed and I was looking at $3000+ for a new one, so spending $100 and a Saturday morning to try and fix it was likely worth the effort. You can get the gas and hose online or at an AC Supplier like I did, along with piercing taps, etc needed to do the job yourself. There are many videos on YouTube on how to do it. Watch them carefully, as overfilling with refrigerant can damage the compressor. This is easy to avoid, just weigh the gas can on kitchen scales as you fill, add small amounts, since with the piercing valve in place, you can simply add more any time you like in the future. If it is low on gas you should try and fix the leak, or just top it up every 12 months or so if the leak is very slow. The common sources of the leaks seem to be in the tubing sitting in the evaporator tray, which is hard to access and repair, however luckily on mine, I suspect it may have even been the crimp joints on the original factory filling line, since there was only one and it did not appear to be brazed, simply relying on the crimp alone to prevent gas leakage. I was able to get mine working perfectly again (as least for the last week since doing the repairs), but I was lucky the tubing in the tray appeared to be fine, as that would have been tricky to repair. In that case, you would likely bypass it, but you would need to cut and solder lines together and have a vacuum pump to do that. This is still something you can do yourself as I changed the filter dryer and soldered in an access port on mine, but it was a LOT more work than simply installing a piercing tap and adding some gas. Videos on YouTube on how to use the vacuum pump on a fridge, etc. You can also try and stop the movement of air around the coils inside the fridge. The drain piping at the bottom of my fridge was perished and cracked allowing air to more easily exchange in and out of the fridge bring in moisture with it. Again there are videos on YouTube about this problem with these fridges.