Samsung Series 6 UA65KU6000W (65") Questions & Answers
VerifiedMPN: UA65KU6000W
I have a Samsung UA65KU6000WXXY TV model and for many years I was able to watch movies and programs on streaming app Kanopy (membership through my Kingston Library). Couple weeks ago I am unable to watch any program on Kanopy and the following message is displayed on TV: Sorry. Samsung TV version isn't supported."
Can you help with this issue?
Also I have another problem. To wach any streaming app such as Netflix or YouTube I need to connect to Interned via cable as wifi connection does not work. Can you also help with this problem?
Hey Vitek, you can try to update the firmware. To upgrade the Software please download and follow our manual external link We recommend following the trouble shooting steps on our website. external link Please let me know if you are having any issues with the above. If you are still experiencing issues with your TV. We recommend getting the TV assessed by a service repairer. You can find your nearest service centre here: external link
Kind Regards,
Amy Samsung AU
Thanks for your advice. I followed up it and updated TV software to the latest version. After this I was able to connect to Internet via WIFI but my Kanopy streaming platform still does not allow me to watch their movies. I contacted Kanopy support and they advised me that to watch movies I need to have Samsung software Tizen 5.0 or higher version. I tried to find what Software version is used by my TV but I was unable to find this information in Settings. Could you please advise how I can check what Software version is installed on my TV. If this is not Tizen 5.0 or higher then is it possible to install the required software on my TV?
Hey Vitek,
Please follow this link the check your TV's software version external link
Kind Regards,
Amy Samsung AU
Is the above TV 4K?. I can't get the Kayosports directly on it but looking at getting Chromecast to stream Kayospots to it so nee to know what Chromecast to get.
Hey Daryll. this TV is indeed 4K.
Mike Samsung AU
Thankyou very much
You're welcome!
Mike Samsung AU
My TV is three years old model UA65KU6000WXXY it has internet dropout occasionally and is resolved by on/off at the GPO mostly occurring as I operate Netflix adjustment moves. This time with no response for the week it has dropped while not using controls and will not respond to on / off GPO . As it is direct wire, I don't have a clue on internet restoration
Blue tooth not available
Hi Larry, we have provided a link below with some internet connectivity troubleshooting steps. Would you be able to follow these steps to see if this helps? external link If you continue to experience troubles with this, would you be able to send us a message to the link below: external link
Ada Samsung AU
Hi! can any one help me how to enable blue tooth on this TV model? Thanks!
Someone else answered this on the feed below and might help you with your question :) - plug the 'Audio Cable' of your 'Wireless Headphones' into the back 'Audio Out' jack of your UA40KU6000W or as in my set the JU6400 then pair your wireless headphones to your 'Wireless Headphones' sender, you have to put the audio of the UA40KU6000W or as my set is the JU6400W into 'Mute' mode so you can get full advantage of a headset because plugging the 'Audio Jack' into 'Audio Out" doesn't mute the sound. For Bluetooth on your UA40KU6000W or like my JU6400W....Go to the ‘Menu’ >‘Sound’>’Additional Settings’> ‘Bluetooth Audio’> Click on ‘’Bluetooth Audio Devices’ and then this will scan for you Bluetooth Headphone Device and pair it to the TV. And you’re done.
I have little idea as the tv is flat to wall with no points showing
The only clues are ANTENNA SOCKET at top of the TV and power socket at GPO
I shall cancel and call a technician , thank you for your help
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