??!
1 photo
Samsung Online store

Samsung Online store

1.6 from 74 reviews

Reviews

(9)
(2)
(0)
(4)
(59)
  • Product Quality
    2.0 (40)
  • Return Claim MadeYes (24) · No (32)
  • Shipping
    2.0 (22)
  • Customer Service
    3.0 (1)
  • Warranty Claim MadeYes (21) · No (30)
Anthony M.

Anthony M.Greater Melbourne (Outer), VIC

no responsibility taken for an order of S20 value 2,249 dropped off by StarTrack to the Somerton sorting center

published

I get a new Apple iPhone evry year never had a problem with delivery or reliability of the phone I sorry I ever crossed path with Samsung customers are treated live rubbish once they have your mony

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S20 Ultra 512GB
See all answers
1 comment
Samsung
KathSamsung

Great start

published
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Series 9 Q90R
3 comments
Samsung
KathSamsung
Slunk
Slunk
Samsung
KathSamsung

Terrible Service

published

Literally the worst customer service I've ever been subjected to by any company ever. I was forced to endure multiple phone calls from departments completely unrelated to my complaint, all of whom thought for some reason I wanted to pay them money. Eventually after being batted from unhelpful A to incompetent B and literally back, multiple times, they eventually didn't bother resolving anything. Truly horrific customer service.

Product Quality
1 comment
Samsung
KathSamsung
Online Shops

Find out how Samsung Online store compares to other Online Shops

Know better, choose better.

Compare all
Lucy

LucySydney, NSW

  • 6 reviews
  • 1 like

Fantastic and prompt service

published

I contacted the support centre due to an issue with my Samsung smart TV.
By the next day I had the repair company out at my home and the TV repaired.
Extremely friendly and helpful staff.
Called me next day to make sure I was satisfied with my repairs.
Highly recommend.
Regards,
Jaime

1 comment
Samsung
KathSamsung
robertskene

robertskeneGreater Melbourne (Outer), VIC

  • 2 reviews

S7 Edge screen failure

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne Central
Warranty Claim MadeYes
See all answers
2 comments
Samsung
MickSamsung
robertskene
robertskene

Mick,
What more is there to discuss.
There is a problem with the screen known to Samsung and post warranty Samsung are not interested in meeting part of the cost of replacement for the defective screen, not damaged in any way by myself.

SAM

SAMSydney, NSW

  • 3 reviews

Brought Samsung note 10 plus s pen stuck. Worst Customer Service.

published

I contacted customer care worst expereince. Samsung company is best but customer service is terrible. Thst is the reason no one like samsung. I just bought it on last December 2019. My phone is on warranty. They told me I have to wait for two weeks for appointment and no walkin. So worst and humiliating. In apple customer you go they serve you. I am very disappointed with the customer service. I do not know should i take this matter further.

Product Quality
Shipping
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Note 10+
See all answers
2 comments
Samsung
AdaSamsung
SAM
SAM

Note able to book via auspost stuck on estimate cost. Does not work. I am ability to go via person. The only way i can do via Aus post.

Peter

PeterNorthern Region, NSW

Samsung Won't Provide Warranty On S10e Mobile Phone Buyer Beware With Android Software Updates

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
2 comments
Samsung
KathSamsung
Peter
Peter
ellis j

ellis jmelbourne

  • 5 reviews

Do not buy anything samsung, hardware warranties are not honoured

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Note 9
See all answers
2 comments
Samsung
MickSamsung
ellis j
ellis j
Tom

TomSydney, NSW

  • 2 reviews

great service

published

got in contact with online support during weekend since my TV didnt turn on. described the issue to the operator . although tv was out of warranty a technician was sent who replaced the power board , and TV is working again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedSamsung Series 6 UA55C6900 (55")
See all answers
1 comment
Samsung
MickSamsung
Online Shops

Find out how Samsung Online store compares to other Online Shops

Know better, choose better.

Compare all

Samsung Fridge

published

Don't buy Samsung products. They are rubbish and their level of customer service is abysmal. During an online chat with one of their staff, they even admitted to me Samsung makes products to fail as they make more $$ from this than sales.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
1 comment
Samsung
MickSamsung
Jared

JaredGreater Melbourne (Outer), VIC

  • 2 reviews

Ear bud redemption

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Watch Active 2 44mm Cellular
See all answers
2 comments
Samsung
KathSamsung
Jared
Jared

Hi Kath. I have forwarded on a message to your link.

Milan

MilanSydney, NSW

Worst customer service ever.

published

I purchased the active 2 where ear buds will be delivered as promotion. But they didn't bother whether delivered or not. When i tried the customer service keeps on stating than they have limited authority and sorry for unable to support. Repeatly stating the other department may take 72 hrs to response. Worst service of life.

1 comment
Samsung
KathSamsung
DPP

DPPMelbourne

  • 2 reviews

Absolute joke!

published
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S9+
2 comments
Samsung
KathSamsung

I am very sorry to hear that this was your experience with us so far and I would like to investigate this further for you. Would you be able to send us a private message with your Samsung reference number?

Kath
Samsung AU

DPP
DPP

@Kath, I have sent the private message.

Aweful

published

We sent our soundbar in to be fixed, got a ticket.Provided bill of sale and called every day and got different answers! Now weeks later we still have no answer and all we want is the exhange or ours fixed. We get a different answer with every call, can't believe this is happening! Now I have received a second ticket...just don't understand. All I want is a new soundbar...Sherrie

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
7 comments
Samsung
KathSamsung
Sherrie L.
Sherrie L.

I think I did send it to Samsung Australia community messenger

Sherrie L.
Sherrie L.

Or if you have a email for me.We thank you for responding. This is just so upsetting, we don't even want a refund, we just want a new one.we never even were able to use it.

Still waiting Seven weeks after redemption for buds spent over $3000

published

I'm still waiting Seven weeks after redemption for buds spent over $3000 on phone and a tablets very poor performance, redemption validated 7 Nov, No communication about them, NOT Happy

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Tab S6 4G 256GB
See all answers
1 comment
Samsung
KathSamsung
Online Shops

Find out how Samsung Online store compares to other Online Shops

Know better, choose better.

Compare all
joshau

joshauSydney, NSW

Samsung promotion offers should be illegal

published

If you think getting your free item or piece of software with you Samsung purchase would be easy, think again. I purchased an SSD with a free game included and when I go to submit the claim, all i get is 'invalid serial number'. What a load of crap.

I have called and emailed many times and the customer service is useless and doesn't care about actually solving your problem, instead telling you to email or call again.

If you can't even sort out something so simple, why should people buy your products because there is no doubt you would not be able to receive service for anything major.

Seriously, what Samsung

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Samsung
KathSamsung
joshau
joshau

I did this exact thing and you haven't done ANYTHING to fix it. I was asked to "try again" and that "we can't do anything to help you". This is TOTALLY ILLEGAL.

Lon

LonGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Television

published

Easy to use. Instructions were easy to understand and this replaced an old samsung television I replaced for this new one. Tried and true Im with them til the wheels fall off.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung T-Series LCD
See all answers
1 comment
Samsung
KathSamsung
minijumbuk

minijumbuk

  • 3 reviews

Horrendous Samsung Warranty service

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S10+ 128GB
See all answers
2 comments
Samsung
KathSamsung
minijumbuk
minijumbuk
Rosco11

Rosco11South West, WA

Samsung earbud redemption JOKE!!!

published

Redemption for free buds has been declined. Have written 3 emails with no reply and tried calling customer service on 6 occasions to sort it out only to be disconnected every time. Have been a long time Samsung user, who will never buy another Samsung product. This joke of a promotion will surely lose more customers than it will gain.

Product Quality
Return Claim MadeNo
Product PurchasedSamsung Galaxy S10
1 comment
Samsung
KathSamsung

I am truly so sorry we haven't been able to respond to you, not sure how we missed this and I would like to investigate this further for you. Would you be able to send us a private message with your claim reference number?

Kath
Samsung AU

Sheryl W

Sheryl WNorthern Region, NSW

Ear bud deal is a joke!

published
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Watch Active 2 44mm Bluetooth
1 comment
Samsung
KathSamsung
Page 1 of 4
See all Samsung reviews

Questions & Answers

Lewis S.

Lewis S.asked

Online store

I had purchased a Note 10 from a Samsung store on the 7th November during the time the earbud redemption program was active. I was in two minds of buying the phone but the free ear buds were an enticing proposition. I filled the appropriate online form with all the info required. I hadn't received any feedback as to whether my claim was verified A week later so I decided to call Samsung ear buds call centre. Finally a half hour later I got through and was told they forgot to inform me that my claim was verified. On the 13th of November my claim was verified. It has been stuck like that ever since to this day. Made many attempts to call but all calls were in excess of 20 minutes+ before the phone cuts out. As if this is a deliberate act to reflect the problem; keep them in the dark. The 30 day limit is soon encroaching and I highly doubt Samsung will honour their promise. This ear buds redemption promotion has Simply been a form of bait IMO to lure honest customers to their product and put these customers aside while Samsung continue doing business. No communication and no care for the customer's interests. My redemption number is, RDP0000136904. Lewis.

2 answers
Samsung
AdaSamsung

Hi Lewis, there is currently a delay in the shipment of your promotional gift. However, you will receive an SMS from Australia Post to your registered mobile number with delivery tracking details once your promotional gift is dispatched.

Jo
Samsung AU

Lewis S.
Lewis S.

I appreciate your reply but why put this delay onto Australia Post. Samsung haven't even posted it yet to register. What a lousy excuse on your part. You and Samsung ought to be ashamed. I really expected better from Samsung.

hciyang

hciyangasked

Online store

When can I get a feedback about my lost product?

I ordered water filter for my fridge through Samsung online as I thought it would be less to worried about. But it proved much more problematic.
I ordered the product online on Dec 28, 2018 and received a message saying it’s going to be delivered on 3rd Jan and I would be contacted before delivered. On Jan 4th and 5, I checked my mail box and front yard and there was no card or any package about the product but my order was marked as Delivered online. I reported this issue to Samsung via 1300 call last week twice and they promised me response within 48 hrs. However, I haven’t heard anything after 4 days passed. No update, emails or any feedback. This is the worst online purchase experience I’ve ever had in my life.

No answers

Get an answer from our members and Samsung representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.