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Samsung Online store

Samsung Online store

1.6 from 55 reviews

Reviews

Review distribution

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1 star
44

SAM

SAMSydney, NSW

  • 3 reviews
  • Verified customer

Worst Service by Samsung

published

I bought a few items from samsung approx two weeks before. Some reason i want to return the items, they refuse to refund yhe item and they have terrible Customer Service. First of all i would not able to understand their accent. Very rude and unprofesdional. No doubt People go for Apple not for Samsung. I would recommend everyone Apple is no. 1 in Customer Service any issue they listen you but Samsung Customer Service terrible and they do not give value to their Customer that the reason Samsung is on the bottom.

3 comments
Samsung
KathSamsung

Hi Sam. Sorry to hear of the experiences you've had with us so far and I would like to investigate this further. Would you be able to send us a PM, detailing your experience so that I may forward this on to the team?

Kath
Samsung AU

SAM
SAM
Samsung
KathSamsung

Daniel W.

Daniel W.North Queensland, QLD

Galaxy Earbud info

published

No less than 3 weeks since I submitted my claim, i sent an email to promos.au@samsung.com, and complaint and request for mediation from this website. my claim finally progressed to "validation completed" a day later. No one has contacted me. I have yet to receive the ear buds. My advice is read the terms and conditions carefully, and try contact samsung via the above email or on this website.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S10 128GB
1 comment
Samsung
KathSamsung

HI Daniel. Sorry to hear of your experience with us so far. I do apologise from the delay. Thank you for your private message and for understanding.

Kath
Samsung AU


Sri

SriAustralian Capital Territory

  • 2 reviews

Worst customer service

published

Worst customer service ever and emailed on 16th of nov regarding my account issue it should be typically replying within 3 business days its 9th of dec no reply at all. When i called the 1800 service they asked me to call the 1300. The 1300 asked me to call the 1800 service. They played with me for 5 days and so many hours. Wasting my time and energy. Not gonna use these company products never recommended for any one. Its worst then we can imagine.

Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Samsung
KathSamsung
Sri
Sri
Samsung
KathSamsung

Thank you for clarifying, Srinidhi. I have sent you a private message regarding the above comment. Please check your inbox when you can!

Kath
Samsung AU

Neilos B.

Neilos B.Greater Melbourne (Outer), VIC

  • 4 reviews

Samsung is a fantastic company

published

I have owned multiple Samsung devices over the years & have always been happy with my purchases. My latest investment was the Galaxy Watch & it's a magnificent piece of technology, I'm extremely happy with it

1 comment
Samsung
KathSamsung

Scott

ScottGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • Verified customer

Very Poor Customer Service Line - don't try to cancel your order!

published
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Watch 46mm Bluetooth
See all answers
2 comments
Samsung
KathSamsung
Scott
Scott

Samsung Redemption is a joke

published

Having placed the claim with Samsung for the earbud redemption, I find after 16 days a note in the redemption account "More Info Incomplete Proof of Purchase" as this was on online purchase the proof of purchase was a screen shot of the invoice.

Having tried for the last 6 days to contact Samsung only to hold on the phone for 20 minutes then to have the call disconnected due to the volume of calls with the cheery message "please try again later". Emails to the redemption centre also go unanswered.

I am starting to think the whole redemption offer is nothing more than a Bait and Switch

3 comments
Samsung
KathSamsung
Ecka
Ecka

Redemption claim number sent

Ecka
Ecka

Thanks to Jo from Samsung for sorting the problem hopefully now resolved


Susan

SusanHunter Region, NSW

  • 2 reviews

Samsung Redemption pathetic

published

Unable to claim my earbuds. Promotion ends tomorrow and i am yet to speak to a human. Very frustrating. Online help refers you to a phone number which puts you on hold for 1/2 hour . I've emailed as well and am yet to hear back. What a con.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Note 10+
3 comments
Samsung
KathSamsung

Hi Susan. Sorry to hear of the experiences you've had with us so far. Would you be able to send us a private message, so that I am able to further assist you?

Kath
Samsung AU

Susan
Susan

Ive sent ypu a message

Samsung
KathSamsung

No worries, Susan. I have replied to your message!

Kath
Samsung AU


Timothy I.

Timothy I.Sydney, NSW

  • 2 reviews

Samsung online store steal my money

published
Product Quality
Shipping
Return Claim MadeYes
Product PurchasedSamsung Galaxy Note 10
See all answers
1 comment
Samsung
MickSamsung

Sandra

SandraMetropolitan Adelaide, SA

  • 3 reviews
  • Verified customer

Customer care needs improvement

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8+
See all answers
1 comment
Samsung
MickSamsung
  • Verified customer

Never buy from SAMSUNG.COM.AU

published

I bought the wrong watch. It took two months of attempted contact to return my watch with absolutely no response (Phone /Email/Chat-support)
Until I opened a case with fair trading ombudsman.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Gear S3 Frontier
See all answers
5 comments
Samsung
KathSamsung

Hi Alyssa. Sorry to hear of the experiences you've had with us so far. Let me see what I can do for you. Would you be able to send us a PM of where you bought your Samsung watch from?

Kath
Samsung AU

Alyssa
Alyssa
Samsung
KathSamsung

Hi Alyssa. I have replied to your private message regarding your review. If you could check your inbox, it would be greatly appreciated.

Kath
Samsung AU


Michelle

MichelleSydney, NSW

Extremely disappointed

published
Warranty Claim MadeNo
3 comments
Samsung
KathSamsung
Michelle
Michelle

Hi Kath, that would be very much appreciated and this is the last resort before I contact Fair trading.
Cheers

Samsung
KathSamsung

Hey Michelle, I have just sent you a private message regarding the above.

Kath


trompfy

trompfyGreater Melbourne (Outer), VIC

  • 153 reviews
  • 2 likes
  • Verified customer

Easy warranty replacement

published

On Monday 28th October 2019 I bought a Samsung U28E590D 28" 4K UHD Monitor from The Good Guys in Bayswater for $100 but it didn't come with the Stand Base so Samsung replaced it under warranty since the Stand Base wasn't in the box. The staff were kind to me and the service was amazing.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
Samsung
KathSamsung

Viral S.

Viral S.Sydney, NSW

  • 2 reviews

Awful Company and Product

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Samsung
KathSamsung

Sanchz

SanchzSydney Surrounds, NSW

Disappointed and dejected with Note 10+ purchase

published

Extremely disappointed with my purchase of Note 10+. Faces a battery drain problem and with endless calls, discussions with the call centre , was offered no practical solution. Was moved around from one department to another from sales to customer support to tech support but no practical solution being offered. Have been a Samsung fan for last 12 years but with this bitter experience will not recommend Samsung to anyone. Guys you might be thinking that you will not be the one but trust me if u r that 1 out of 100 customers who faces this problem, Samsung post sales support will make it so difficult for you.
Please don't take that risk ever.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Note 10+ 5G
See all answers
1 comment
Samsung
KathSamsung

Gloria

GloriaMetropolitan Adelaide, SA

  • 2 reviews

Phoney fridges . Families cant afford big bucks for these items to break down !!

published

Bought a fridge from this joke of a company and broke down before warranty was up ,they fixed it then a year and half later same problem they fixed it and it was out of warranty and now again same problem they refused to fix which is garbage!!! we spent good money on a product to last more than five years and to break down within the first year or so !!!! . Their negligence of a faulty fridge and wont fix . Never ever buy Samsung its a waste of money . Never had problems with lg or Westinghouse !! Stick to those brands people . We cant afford to waste money on phoney products and now our food is getting rotten . Shame on u Samsung . I hope this company goes bankrupt coz thats what u deserve .

Return Claim MadeNo
1 comment
Samsung
KathSamsung
stacelee

staceleeSouth East Queensland, QLD

  • 4 reviews
  • 2 likes
  • Verified customer

Customer non service

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Tab S6 4G 256GB
See all answers
2 comments
Samsung
KathSamsung
stacelee
stacelee

Baz

BazIllawarra, NSW

Online store problems

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Watch Active 2 44mm Bluetooth
See all answers
5 comments
Samsung
MickSamsung
Baz
Baz

By the way! Samsung didn't get back to me at all Mick

Samsung
KathSamsung

Yasmine C.

Yasmine C.Greater Melbourne (Outer), VIC

Online store service is great

published

Was having issues with my brand new Samsung and after contacting their online department they were able to Help me resolve my issue. Very pleased with the service overall and definitely deserve 5 stars

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers

AM Pratt

AM PrattSouth East Queensland, QLD

Appalling Service

published

I need ONE part for my Samsung front loading washing machine! I placed a service request on 27/8, it is now 14/10 and my machine is still broken. The time I have spent on the phone to Samsung is appalling. I'm exhausted and stressed. It is too hard, I give up!! I am just going to purchase a new machine. I will NEVER buy ANY Samsung product again based on my experience!!

Return Claim MadeNo
1 comment
Samsung
KathSamsung

ali

aliPerth, WA

  • 3 reviews
  • 4 likes

They easily lie

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S10
See all answers
4 comments
ali
ali
Samsung
JoanneSamsung
ali
ali

Page 1 of 3

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Questions & Answers

Lewis S.

Lewis S.asked

I had purchased a Note 10 from a Samsung store on the 7th November during the time the earbud redemption program was active. I was in two minds of buying the phone but the free ear buds were an enticing proposition. I filled the appropriate online form with all the info required. I hadn't received any feedback as to whether my claim was verified A week later so I decided to call Samsung ear buds call centre. Finally a half hour later I got through and was told they forgot to inform me that my claim was verified. On the 13th of November my claim was verified. It has been stuck like that ever since to this day. Made many attempts to call but all calls were in excess of 20 minutes+ before the phone cuts out. As if this is a deliberate act to reflect the problem; keep them in the dark. The 30 day limit is soon encroaching and I highly doubt Samsung will honour their promise. This ear buds redemption promotion has Simply been a form of bait IMO to lure honest customers to their product and put these customers aside while Samsung continue doing business. No communication and no care for the customer's interests. My redemption number is, RDP0000136904. Lewis.

2 answers
Samsung
JoanneSamsung

Hi Lewis, there is currently a delay in the shipment of your promotional gift. However, you will receive an SMS from Australia Post to your registered mobile number with delivery tracking details once your promotional gift is dispatched.

Jo
Samsung AU

Lewis S.
Lewis S.

I appreciate your reply but why put this delay onto Australia Post. Samsung haven't even posted it yet to register. What a lousy excuse on your part. You and Samsung ought to be ashamed. I really expected better from Samsung.


hciyang

hciyangasked

When can I get a feedback about my lost product?

I ordered water filter for my fridge through Samsung online as I thought it would be less to worried about. But it proved much more problematic.
I ordered the product online on Dec 28, 2018 and received a message saying it’s going to be delivered on 3rd Jan and I would be contacted before delivered. On Jan 4th and 5, I checked my mail box and front yard and there was no card or any package about the product but my order was marked as Delivered online. I reported this issue to Samsung via 1300 call last week twice and they promised me response within 48 hrs. However, I haven’t heard anything after 4 days passed. No update, emails or any feedback. This is the worst online purchase experience I’ve ever had in my life.

No answers

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