Reviewer Photos & Videos
Fridge - major known problem with ice maker!
We bought a Samsung Fridge with an ice maker 2 years ago. The ice maker broke within months and the front door need to be replaced shortly afterwards. The fridge now intermittently floods the kitchen - all related to the ice maker. The Samsung Technician has declared the fridge unrepairable! Samsung has refused to refund our monies. We need to take them to court. There is a known problem with the Samsung ice maker. Do not buy a Samsung fridge!!!
Samsung 75" TV
One star is too much.. Brought new 75" tv 15mths ago. Screen went purple & called Samsung the same day.3days later sent a tech out with two new boards which didn't work then was told it needed a new screen or replacement tv so waited another 5days too be told tech will be there with new screen, New screen and boards still no working tv. Now tv has been taken away as techs don't know what's wrong. Called Samsung and asked for replacement tv as a lot of mucking around. Customer Service at Samsung Care just palm you off. Wouldn't recommend buying any more of there TVs even though we have 5 Samsung TVs in the house the recycling centre will be happy.
Resolutions team just brushed me off
Poor customer service. Could not repair 8 month old tv and the resolutions team just brushed me off and said they cannot fix the fault or answer me why a PS3 was unable to connect to the tv but would connect to 2 tv that are newer.
Do not buy Samsung.
faulty fridge still not repaired or replaced months later
I purchased what looked like a quality and reliable fridge SRL458ELS 458 bottom mount. The fridge has stopped working a number of times, just stopped cooling. There have been three attempted repairs, and still the fridge is not working. They have now stopped replying, always promising to get back to me.
After you Tate product home, it is your baby. Don’t even answer the phone.”to busy, ring later “
The store was ok, it is if you ask a question later the problem.
They give you a phone number for Samsung and it is always busy :”ring later” is the answer
Unable to contact Samsung support. Referred to website but unable to enter model so can't submit
Love sound bar and 82 inch TV but sound jumps with Bluetooth. It didn't with wifi but we have a new modem and cannot get wifi sound back. Cannot contact web support. Very frustrating. Faulty site. Cannot enter model so cannot submit.
- Physical store
- Verified customer
Galaxy A8 - Device factory fault sim card randomly disconnects
I have sent this device in for repair 2 times each time it has had a quick rom flash and 1 hour test then back to the customer, damn even I was flashing roms on my S2 back in the day its not hard... how is a 1 hour test even valid in this case.
This time I was without a phone for an entire week.
I purchased the A8 as bar some minor details its a cheaper S8 without the curved screen, I purchased this to be reliable and to last.
Great device does everything great except what people may argue is its main purpose, it could be 1 hour, 2 days, 1 w...eek you never really know it will silently throw up a sim disconnect message and sit quietly not receiving your important calls. no amount of factory resetting replacing of sim cards will fix the issue. Samsung service center believes a quick firmware flash and an hour testing will fix what I believe to be a manufacturing defect, just a quick flash and away it goes like a boomerang.
U suck & are mean
Took 3 weeks to say I had water damage wanted to charge me 200 to be fixed under warranty. Took it to 3rd party they fixed my issue with a clean in 20 seconds for free, you guys suck.
Not happy jan
Samsung Shame shame shame on you !
My husband and I are pensioners living in Adelaide S. A. and three years ago we purchased two Samsung Galaxy 5S phones and have been paying them off for the last three years. About a month ago we finally paid our phones off, and for the past week or so my phone has been cutting off phone conversations and not charging beyond 40%. We don't have a home phone, so our mobiles are very important to us at our ages. I went back to the shop where we purchased the phones a few days ago and was told by the young man the...
Never purchase any samsung product
We purchased a brand new $5000 TV after 2 yes the remote has stopped working, however theses things can happen. After contacting their customer support line and it being agreed they would replace the remote, it is nearly going on 1 month and we are still waiting for the replacement remote to arrive. Their is no proactive customer communication, I have called every week even 2 times a week to follow up with no clear understanding and blaming Australia Post only after 3 weeks were they able to provide me with a tracking number for the sent item.
Efficient and Polite
Walked in, immediately greeted, staff directed me to take a seat. Issue was solved immediately, some advice on maintenance was given then I was home having lunch with the hour.
Fridges are junk and Samsung are full of lying horrible people
This is possibly the worst product we've ever bought. Ice maker had to be fixed 4 times. Rust throughout the fridge. We finally had Samsung agree to refund as the ice maker issue is a defect across most of their fridges. You can get a refund even if it's outside of warranty. Worst part was their collection company DB Schenker sent a driver who dropped the fridge down a flight of 15 stairs after scratching our floor and deck. The stairs are ruined. Samsung still haven't sent our refund after 25 days and are refusing to pay for the damage to our house.
Warranty on Samsung products are fake by Samsung
I bought a 11kg Samsung washing machine I have been told at the shop I'm fully covered for a repair and replacement they lie to me their warranty are fake.
After two days the machine top plastics started cracking off and came apart.
I upgraded from a 7 kg to 11kg this time. My old LG washing machine was great and never had any issue with it, we only upgrade to a bigger size and better brand. We have bought an extra product care on the washing machine aswell for an extra 3 years warranty.
We called Samsung and explained everything to them but ...
VERY POOR PRODUCT
The Samsung Fridge we bought we were not happy with would not buy another samsung fridge The freezer section door does not open and eventually broke .The ice maker is good at making noise but no ice
Samsung is overrated
Samsung fan until I had a problem, now they cannot even provide any customer service. never again will I buy Samsung!
Bought a new fridge and while it was still under warranty it broke down. After many weeks of negotiating to get someone out to fix the problem, the fridge broke down again within 3 weeks with the same problem. Would you believe they actually kept replacing the same part FOUR times. In this time I had lost many hours off work as someone had to be home for the repairman. So 2 months later they finally agree that the problem is not fixable and I filled out all the appropriate forms to request a refund. I was advised that the fridge would be c...ollected within 14 working days and a refund processed 7-21 days after that! Well multiple calls to them and I am still waiting on someone to collect the fridge! I even received a text from the saying my fridge was in transit to their Sydney warehouse and my refund would be forthcoming! How can my fridge be in transit when it is still sitting in my living room???? Once again back to the customer service team only to be told that they had escalated my case and someone would contact me and collect the fridge within 2 days, to hear nothing more from them until I call again a few days later. Same story, same escalation! I have never experienced such poor customer service in my life and had such a run-around! All I want is my money back. I am a single mother, has just lost my job due to COVID, had to buy another 'WORKING' fridge in the meantime and just need them to give me my money back! If you are considering buying a Samsung product make sure you check our all the product reviews first. If I had done that I would have found that the particular model my fridge was has been a problem with just about everyone that has purchased it and that their dealings with customer service have been just as poor! Don't expect help from Samsung when you really need it, it just wont happen. August 26th 2020 Update: Still cannot provide resolution Well my post of one week ago hasn't gotten me anywhere. I still have received no resolution to my Samsung fridge issue! A couple of follow up calls, once again promising to sort problem out and once again, nothing has been done. Perhaps I should freight my faulty fridge back to them myself seeing as it seems impossible for Samsung to arrange a driver to pick it up. I should then charge them for freight costs and also interest on the money they have held all this time on my refund! Come on Samsung - Actually do something right, how hard can it be to arrange a pick up and refund!
Samsung Smart TV not working
Hi, I brought a Samsung Smart TV 5 years ago and suddenly the "smart" part not working anymore. Talk to Samsung and they said that they can't do anything, pay a repair. So for them, the lifetime expectancy of a 3000$ TV is 5 years. Never going to buy a Samsung in my life.
Never choose Samsung
This is my first time using the Samsung phone, moved from Apple. Its Samsung flagship phone, Dual sim Note, My phone is under warranty and facing display issues, discussed with the support team, they suggest to send for repair through AU Post only, their local stores didn't deal with any type of repair or initial assessment. NO loan phone offered. now it's almost a week and still no update.
Compare to Apple, it will be a matter of minutes to solve these types of manufacturer's hardware issues by replacing a device on spot at Apple stores.
Excellent customer service!
I went to the Samsung store in central Sydney to get assistance with transferring data from one phone to a new device. I was attended to by Andy who was courteous, friendly and professional. He helped me greatly and is a asset to the company - thank you!
After being a loyal samsung mobile user for a decade or more, I'm now throwing my devices in the bin and buying APPLE ONLY ..im fed up with Samsung's many software issues ,and rude customer service that never offer a satisfactory solution..
I called into the Samsung Booth at Robina Town Centre and was lucky enough to get Mitch to assist me. Mitch bent over backwards to assist with my mobile 'phone and Tablet. I found Mitch to be very helpful, conversant with the product and he just couldn't do enough for me.
It's a pity some other staff members at different stores can't take a page out of Mitch's book.
Questions & Answers
Are people having issues with the One Connect cable that connects the Samsung TV and the One Connect box ?? Being proprietary it means that if there is a problem with the cable then the TV cannot work. Samsung have been unresponsive to numerous requests for information regards a replacement cable arriving - now waited 10 business days (and no contact from Samsung)
Hi JDS, we're sorry to hear that you have been experiencing difficulties with connecting your One Connect box to your TV. We'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference number to our Facebook via the link below?
Please ensure to copy and paste your enquiry in a private message to us.
Why does Samsung Australia dishonour Australian warranties in contrast to much smaller competitors who have excellent warranty, return, refund practices, Samsung seems to be a nightmare to claim any warranty issues with? (going by reviews here/elsewhere , personal experience).
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