Reviewer Photos & Videos
Absolute Rubbish Do Not Buy
We have a samsung reverse cycle air conditioner for 6 years and used it approx 60 times and now has had a complete failure of the circuit board, this is the second time we have had issues. The report is its not worth fixing so $1800-00 dollars down the drain. Equates to $30-00 per use. Just junk.
Samsung Galaxy Watch failure
Purchased a Samsung Galaxy watch for my Samsung mobile phone and am so angry with Samsung.
Had watch just over 3 so out of warranty. Previously had repairs done with electronic fault through JB.
Watch suddenly will not charge.
Took watch to Chadstone Samsung for repair (No- 4325911762) and a person phones me to quote $300+ to repair and person on phone cant even tell me what was wrong with the watch.
Samsung expects me to pay for over 65% of value of device purchased with only 30days warranty on work completed.
Its like this device is design...
I wish I could give a minus !
Bought a Harvey Normans washing machine from Samsung. Broke down in 10 months because of it being faulty. Samsung agreed to refund but have not refunded to me this far. Been two months. Never buying any Samsung product again in Australia. Worst ever. Kindly do yourself. Flavor and don't buy anything from them. the worst n their staff is not only not helpful or least bothered but sitting in phillipines they just don't care. Simply say "I understand " and can't even give case managers number or refund department's. Worst ever. Shame on Samsung.
Worst fridge ever...
I wish i had researched this fridge before i bought it.
We have the same problem as everyone else - water filling up our crisper draws and the floor of the fridge.
I empty and clean the crispers every second day and litres of water leak into them. All the food in these draws rot from the water leakage and its a huge part of the fridge we now cant use - what a waste! It keeps happening again and again. We do everything we are supposed to, but it is useless.
Never buy samsung again..
Horrible customer service
Worst service ever dealing with faulty products buyer beware. Brought a brand new 8k TV after a few months there was a fault, they were quick to organise a repair. Worked for a month and then fault was back. Contacted again agreed on a replacement after receiving confirmation my replacement was on its way many weeks later was told they can no longer replace it.
I then selected refund and the games began. They ask you need to complete a form but wont provide the form. Finally get the form after multiple follow ups and complaints and complete. T...
Great service - better late than never
11.am 24 May 2021. Front reception and the 'fixer' behind the plastic shield. Both young women did a terrific job helping with phone issues. Very satisfied. This service is much better than past experiences
Thank you, girls.
8 weeks without a TV, Cannot believe how bad Samsung are
First raised the problem associated with 75" QLED TV with the retailer on the March 28th, we were told a Samsung repairman would attend to our house to assess the problem. This is to be organised by Samsung. Did not happen for 5 weeks (May 4th). In the interim, after several calls with Samsung we waited more than 10 days for a replacement cable that did not fix the problem. It took 2 visits back to the retailer and more calls to Samsung before Samsung finally arranged for the repairman to attend to the problem. Once the repairman had been, he a...dvised Samsung of the problem (faulty screen panel) and identified that we as the customer were not at fault. Samsung then told us the faulty screen would be replaced on Tuesday May 11th, we asked the repairer if the work could be done on Friday May 14th as I was interstate for work commitments. The repairer was unable to meet this request as they had not been supplied the part by Samsung by May 14th, and we understand they have still not received the part as of today’s date. We understand Samsung are unable to confirm when the part will be available. Under the terms of Australian Consumer law have now requested full credit for the TV. Samsung's response (after we chased the matter again) is that the claim is under review. What's to review other than Samsung's abysmal customer and product support. Never, ever buying another Samsung product, am now taking the matter to ACL, am making it my mission to ensure no one I know and anyone who will listen ever buys a Samsung product. • Please do not ask me for proof of purchase in order to obtain the credit, I have supplied proof of purchase to Samsung three times already.
They treat you like dirt and don't even fix the issues
Had a very bad customer experience, I had booked for a 4pm slot to have my tablet checked out as its had a green line down the right hand of screen. I left work early in order to make the 4pm appointment and arrived 5 mins prior, I made my way to the front counter where there were several available staff who avoided acknowledging I was waiting even though I made eye contact with several of them, after ten minutes of waiting I walked over to one of the people at the counter and she told me she was busy and to go sit down and wait. I was a bit sh...ocked but I did this, I waited for another 10 minutes and no one came to assist me but two other people walked in and got served by someone right away. I had to go elsewhere in the store to ask what is going on as it was getting close to 4.30 and no one had checked on me and I had an appointment. After getting served by someone by doing this, I was told by the support that even thought I had my purchase order that I would need to go get a new one printed from Optus as it was missing the IMEI. So I left the store and went and did this, after returning they took my tablet and said they would ship it back to me when it had been repaired. A week later I received the tablet back in the mail with a report saying they couldn't replicate the issue and nothing was done with it. And now I have a tablet which has the green line down the screen again (it happened within 2 minutes of turning it on so I'm guessing they didn't even really test it and I had even provided photos of the issue). A very disappointing experience and after being a Samsung customer for so long I'll be looking at changing to Google or another manufacturer in the future.
Product quality is very very bad
I bought the Samsung vacuum stick from JB-Hifi before half year. I used it around once per week. During the half year period, I have never crashed and dropped it. Suddenly, the stick head was dropped down himself, then I sent to check and said it was physical damage, and I need to paid over $400 to fix. I have asked the staff, how it be that, and I want to take more care of it. But they said no reason, but it physical damage itself. I paid $1200 for it, and use for only half year then paid $400 again, that is really bad experience for me from SAMSUNG Brand. Samsung product is expensive but long lasting, and quality extremely bad, worthless and low cost performance. I will not buy again any Samsung's product again.
The reviewer stated that an incentive was offered for this review
Total rip off and terrible service
They treat the customers like criminals with questions very rudely asked like
Where did you buy the phone from
It is your phone
Do you have a credit card to pay?
once you get past the bouncers I came across the customer service, she was very polite but I was shocked to hear that it would cost me $400.00 for replacing the back cover with a new camera glass in the S21 Ultra. There was nothing else wrong with the phone
I have used Samsung Galaxy for the last 10 years but this will be the last one
They rip you off with a smile
Its time they got rid of the rude bouncers as you enter the shop that act like they own the shop
- Physical store
Good products, LOUSY WARRANTY
Been using and recommending Samsung phones and tablets for years with no issues but the first time I returned a tablet for warranty they made the claim of "water damage". The tablet in question had never been anywhere moist and refused to charge, if it was out of warranty I would have replaced the usb port and cable but no, in their hot little hands it would cost $60 to get it back or $180 to fix. Sorry Samsung but all recommends in future will be non Samsung and there will be a whole town here going Apple or some other product for your dishonesty.
- Physical store
3 months old. Came up with moisture detection when charging. Sent it back. Samsung said it has had water ingress and I know for sure it hasn't. They want $150 to fix. I am gob smacked. Will never buy Samsung again.
Batteries not lasting!
Both my Galaxy Watch and S20 Phone were bought in the George St Sydney store within the last 2 years. Now both need charging everyday as different from the advertisement. I'm not a high user.
Very good service
Thanks a lot Sara and Jordan to help me to repair my phone. I am really appreciate your help. Thanks to all Samsung Facebook team
Absolutely terrible products and customer service
I bought a top end Samsung Galaxy Note 20 ultra at $2000 and after 2 month the screen was dead all in a sudden. Samsung admitted a major faults after checking the mobile. Very disappointed with its quality. They offered a refund remedy and I accepted. Since then I am unable to get in touch with Samsung VOC anymore. Not reply my email, Not return my call, regardless how many times I tried to get in touch with Samsung. I handed in my faulty phone to Samsung, but not get a cent back. I lost $2000 and Samsung avoided its warranty obligation.
I will never never buy Samsung in my life.
Anyone who see my post please be careful with Samsung. If you need a high-end and reliable phone, DO NOT consider Samsung, go with other brands.
Questions & Answers
Are people having issues with the One Connect cable that connects the Samsung TV and the One Connect box ?? Being proprietary it means that if there is a problem with the cable then the TV cannot work. Samsung have been unresponsive to numerous requests for information regards a replacement cable arriving - now waited 10 business days (and no contact from Samsung)
Hi JDS, we're sorry to hear that you have been experiencing difficulties with connecting your One Connect box to your TV. We'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference number to our Facebook via the link below?
Please ensure to copy and paste your enquiry in a private message to us.
3 months ago I raised this issue.
Customer service ??
Response time ??
Don't worry thanks
Why does Samsung Australia dishonour Australian warranties in contrast to much smaller competitors who have excellent warranty, return, refund practices, Samsung seems to be a nightmare to claim any warranty issues with? (going by reviews here/elsewhere , personal experience).
Get an answer from our members and Samsung representatives
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