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Samsung Physical store

Samsung Physical store

1.7 from 94 reviews

Reviews

(13)
(1)
(2)
(6)
(72)
  • Product Quality
    2.1 (70)
  • Return Claim MadeYes (26) · No (45)
  • Customer Service
    1.9 (60)
  • Warranty Claim MadeYes (36) · No (36)

Reviewer Photos & Videos

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Jen

JenVictoria

Overpromise and underdeliver

published
Customer Service
Return Claim MadeNo
Store LocationMelbourne Central
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S20 Ultra 512GB
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1 comment
Samsung
KathSamsung

Very sorry to hear that this was your experience with us, Jen. Thank you for bringing this to our attention and I will be sure to forward your experience on to the team for this to be managed internally.

Kath
Samsung AU

TLOR

TLOR

  • 21 reviews

Premium price, defective product, non-existent warranty service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationHarvey Norman Belrose
Warranty Claim MadeYes
Product PurchasedSamsung The Frame QA65LS03RAWXXY (65")
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1 comment
Samsung
KathSamsung
Simon A.

Simon A.South East Queensland, QLD

  • 5 reviews

Samsung warranty

published

3 year old, 70inch Series 6 TV, that developed a fault with a fine blue vertical line in the center of the screen. Despite being 2 years out of warranty, Samsung replaced the entire screen within a week, at my home at no cost. Excellent customer service by Samsung.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedSamsung Series 6 UA70KU6000W (70")
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1 comment
Samsung
KathSamsung
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AC unit - poor quality and terrible customer service

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung air conditioner
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1 comment
Samsung
MickSamsung
Samsung

Samsung

  • 2 reviews

SAMSUNG does not keep their word

published

After 2 refrigerators samsung sent letter offering to refund money but has not. where is my refund? They have not kept their promise. 2 refrigerators and they were both not working?

Customer Service
Product Quality
Store LocationHome Depot
Warranty Claim MadeNo
Product Purchasedrefrigerator
See all answers
2 comments
Samsung
Samsung

SAmsung is not a good product!!

Samsung
MickSamsung
Peter

PeterMetropolitan Adelaide, SA

  • 4 reviews

Customer Service at Samsung Marion

published

Store Marion SA Service Officer Erin
Customer service was great under the current circumstances with the Coronvirus and no stock available.
Faulty Samsung Active 2 watch charging cord. Erin worked around the obstacles put in front of her to help me as best she could. Hopefully I will be able to further report on a happy response.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMarion Westfield Oaklands Park
Product PurchasedSamsung Galaxy Watch Active 2
See all answers
3 comments
Samsung
KathSamsung
Peter
Peter
Samsung
KathSamsung

Thank you again for providing us with positive feedback regarding our service team, Peter! We really appreciate this and I will be sure to forward this on to the team for you :)

Kath
Samsung AU

Shane A.

Shane A.

  • 4 reviews

Not perfect

published

Purchased galaxy 46mm watch on 06/09/19 six weeks later the bezel got hard to rotate then came off, I have had no help what so ever from telstra and especially samsung, the note 10+ would not charge sent it to samsung for repairs came back with scratches in the screen and the corner of phone damaged not happy.

Customer Service
Product Quality
Store LocationEchuca 3564
Warranty Claim MadeNo
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6 comments
Samsung
MickSamsung
Shane A.
Shane A.

I don't have Facebook.

Samsung
KathSamsung

Alternatively, you are able to send a message via the private message feature on Product Reviews, so that we are able to further assist you with this, Shane!

Kath
Samsung AU

gozone

gozonePerth, WA

  • 2 reviews

Philippines call centre and Sydney Head Office - terrible terrible service

published

Purchased 3 split AC's-rarely used and the main 30HP broke down with main board problem only to break down some 18 months later-used a dozen times max. Called 11 times with wait times of between 23-51 minutes to complain and given a reference number that HO in Sydney had no idea about The PI staff were bordering on stupid and the whole experience will leave with me a firm idea never to purchase any Samsung products ever-we had a LCD TV go back 6 times too!

Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Samsung
MickSamsung
Brent

BrentSouth East Queensland, QLD

Poor Service Samsung

published

Have had a Microwave that is brand new overheated 4 times and I have taken it back to the service centre twice for them to replace the transformer etc. Second time there they can’t find any issue even though it has been repaired once already. Have no solution for me other than to pick it up and continue using it. This is not on as it’s a new product.
B

Return Claim MadeNo
Store LocationBundall
Warranty Claim MadeNo
1 comment
Samsung
KathSamsung
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Robyn W.

Robyn W.Greater Melbourne (Metropolitan), VIC

Happy Samsung Customer

published

Visited Highpoint today and couldn't be happier with advice and service. The staff were personable and knowledgeable. I felt respected despite my lack of understanding and not dismissed for my lack. Must be this store having read other comments. My fourth visit and always the same customer concern. Well done Highpoint, you are amazing.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHighpoint, Maribynong, Victoria
Warranty Claim MadeYes
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1 comment
Samsung
KathSamsung

Samsung is a disaster

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Note 10+
See all answers
1 comment
Samsung
KathSamsung
mateves10101

mateves10101Far North Queensland, QLD

I need this like a hole in the head .

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationCairns central shopping centre.
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S9
See all answers
1 comment
Samsung
KathSamsung
thehatts

thehattsPerth, WA

  • 2 reviews

How Competent are Samsung

published

Purchased Galaxy Watch 18 months ago.
Went to Carousel Store for repairs.
Showed proof of purchase.
5 days later Samsung email stating they require proof of purchase before repairs?
Isn't their business "Communications"

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCarousel
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Watch 46mm Cellular
See all answers
1 comment
Samsung
KathSamsung
Arjun S.

Arjun S.Sydney, NSW

Pathetic service from the repair team

published

Purchased note 9 from Samsung Sydney store. Few months later phone screen turned out to be faulty as there is a big blurry spot on the screen which is very evident in the attached images. Approached Samsung and after multiple visits and requests they simply rejected my case and advised it is not a manufacturing fault. I have never seen this happening to any phone in my entire life. I asked Samsung if they could explain me what is this mark and they didn't have any answer to this. I would suggest everyone to not buy any phone from Samsung if you're expecting great service and customer satisfaction. They won't listen to your problem perhaps give you useless excuses.
Done using Samsung, not buying it again in the future!!!

  • +1
Customer Service
Product Quality
Return Claim MadeNo
Store LocationSYDNEY
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Note 9 128GB
See all answers
1 comment
Samsung
KathSamsung
James D

James D

  • 2 reviews

The type of service where the the experience meets the promise

published

We purchased our Samsung fridge and loved all the options, however there were some issues.
The Samsung support team have been amazing and have addressed all our needs.
Based on this positive experience I will be buying Samsung products every time.
I understand things can go wrong, however Samsung have demonstrated they do care about their customers and back their product 100%.
Thank you Samsung, great job..

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
Samsung
KathSamsung
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Jodie Kewley

Jodie KewleyRed Hill 2603, ACT

Worst printer ever!

published

I bought the Xpress M2070FW printer 4 years ago. Only twice in all those years has it printed more than 5 pages without a problem. It jams constantly. It pulls more than one page at a time. It prints half a page and them not the rest. Getting the cartridge can be a problem as it is not widely available. Drives me nuts!

Product Quality
Return Claim MadeNo
Store LocationOfficeworks Mornington Australia
Warranty Claim MadeNo
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1 comment
Samsung
KathSamsung

great TV great picture great connection to internet

published

brought TV from harvey normans and love it use it upstairs so no connection to sky etc so rely on internet connection, very easy to hook up and use and a fantastic amount of apps way better than my Panasonic

Product Quality
Return Claim MadeNo
Store LocationHarvey Normans
Warranty Claim MadeNo
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1 comment
Samsung
KathSamsung
coltan

coltanBrisbane

Absolute rubbish

published

We have a Samsung smart TV which is absolute rubbish. Picture is not as good they make out and the smart hub updates 2-3 times a day. We have a Sony for my father which is far superior. I will never touch Samsung again. Please don’t waste your money. Finally got away from their mobile phones. Nothing but trouble also.

Return Claim MadeNo
3 comments
Samsung
MickSamsung
coltan
coltan
Samsung
MickSamsung
morro

morroWheatbelt, WA

samsung or SAMSHONKI product loop!!!!!

published
Return Claim MadeNo
Store Locationbetter home living
5 comments
Samsung
KathSamsung
morro
morro
Samsung
KathSamsung
HANK

HANKSydney, NSW

Samsung Battery Issue

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S9+
See all answers
1 comment
Samsung
MickSamsung
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Questions & Answers

JDS

JDSasked

Physical store

Are people having issues with the One Connect cable that connects the Samsung TV and the One Connect box ?? Being proprietary it means that if there is a problem with the cable then the TV cannot work. Samsung have been unresponsive to numerous requests for information regards a replacement cable arriving - now waited 10 business days (and no contact from Samsung)

2 answers
Samsung
Samsung AUSamsung

Hi JDS, we're sorry to hear that you have been experiencing difficulties with connecting your One Connect box to your TV. We'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference number to our Facebook via the link below?

Please ensure to copy and paste your enquiry in a private message to us.

> m.me/SamsungAustralia

Jo

JDS
JDS

3 months ago I raised this issue.
Customer service ??
Response time ??
Don't worry thanks

789

789asked

Physical store

Why does Samsung Australia dishonour Australian warranties in contrast to much smaller competitors who have excellent warranty, return, refund practices, Samsung seems to be a nightmare to claim any warranty issues with? (going by reviews here/elsewhere , personal experience).

No answers

Get an answer from our members and Samsung representatives

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