Stay away from Samsung fridges. Bought one in 2022. Within the first two years the freezer/cooling stopped. That was fixed. Warranty is only two years. It failed again. Twice in four years. Same fault. Understand the second time was out of warranty. But my Westinghouse is still going after 24 years.
Unfortunately, Samsung has elected to remove the QA82Q60R 82" QED from the list of TVs on which a Review can be posted. Hence my use of this space. In late 2026 I sent an email to Samsung advising that our 6 yr old TV had developed a 400mm wide vertical shaded/greyed area on the right-hand side which rendered the TV unwatchable leaving the only… Read more
option of dispose and replace. Samsung's authorised repair agent in Adelaide advised that the fault was due to either a faulty panel and/or faulty backlighting. The authorised repairer went on to advise that panels were not available, and they did not repair/replace backlighting for large screen. Consequently, the TV was not repairable. I also advised Samsung that: 1. The Motherboard on this TV had to be replaced in the TV when it was a little short of being three years old 2. Our current TV was purchased to replace our previous 65" Samsung which had to be disposed of after 5yrs due to unrepairable lines appearing on the screen. Samsung was not prepared to assist us at the time.
Despite the fact that this is the second Samsung TV which has died and deemed to be unrepairable within a ten to eleven year period, Samsung Customer Care refused to assist us in any way and advised that 5 to six years was considered to be a reasonable lifetime for their TV's.
I then sent a complaint via email to the CEO's office on 31 January 2026. The response was the same. I followed this up on 13/2/26 with a fair and reasonable proposal under which Samsung would sell me a replacement Tv at a discounted price. When I had not received a reply by 17/2/26 I emailed a followed up. As at the date of this review viz 4/3/26 I have still not received a reply to these emails.
While I acknowledge that both of the TVs were technically outside of their warranty it is reasonable to expect that expensive high-end products would have a lifetime of at least ten years and Samsung would ensure that these were repairable for this period and beyond. Samsung would not appear to have a corporate conscience, any sense of responsibility whatsoever and do not have any objection to embracing an environmentally unfriendly disposable culture.
So glad I have only bought one Samsung product ever. Worst washing machine ever. Rubbish products and rubbish customer service to boot. Still haven’t got a call back after 3 phone calls to them. Never had an issue with other brands. Show details
Reviews with attachments
Samsung make some quality products – This remote has been through hell and back in my dingos mouth, it's been chewed , dropped, broken, washed in the washing machine, had milk spilt on it and it still works Show details · 1
Purchased the Samsung Flagship TV QN90A 98" and was not working out of the box- Harvey Norman provided excellent support – We are fastidious Home Theater users, enjoying our system everyday. We made a large investment and purchased the Samsung's flagship tv the QN90A 98". The unit was received from the carrier and placed directly to a pair of large dollies so the massive unit could be safely moved. Everything was carefully prepared for the units wall installation, and… Read more
the TV was never taken from its foam stand that it came in until we were ready to install it to the wall mount. After removing the upper outer cardboard layer, the TV was first exposed still covered and trapped in its foam surrounds. We then removed the upper foam sections to reveal the rear mounting holes of the TV. Once clear, the Sanus 730 full motion mount was attached. We had two strong men wearing new high grip gloves, plus one additional person with cotton gloves stabilise the TV at the centre. The lift out of the foam base and onto the wall was smooth done and we were all glad the movement went so well.
As the TV was about to be first started, we attached the 240v power cord, the LAN connection, and the terrestrial TV aerial. The TV remote had been charging and was now fully charged. Then power was turned on and the TV turned on via the remote. The first view was a beautiful image with gentle music, and then the screen started to heavily flicker and a pronounced dark patch appeared at the top centre right of the image.
We followed the Samsung's troubleshooting guide and then contacted Samsung support. The contact with Samsung support was extremely awkward with the lady constantly reiterating that if we were found to be negligent in our installation, that we were going to be liable for the repairs. This went on for a long period, with the lady reiterating again that misuse was not covered by warranty. Then at the end, they said that the service would not be done unless I sign a Samsung form that stated that I must accept refurbished parts to repair the TV.
If you just spent the mother-load of funds to buy a companies flagship model appliance, you'd think they'd be different in their handling of the call. I do understand that people can be stupid in their handling of equipment, but we are particular in how we do things, including the way we handle our equipment.
From our information, we were advised a replacement screen and main board will be required. That being the case, we are extremely upset to consider this could be refurbished parts!
We have left a low rating as Samsung has given no comfort to us the repair will be satisfactorily done. On the basis this unit failed on startup, and the chances of refurbish parts could be used, we have firmly asked from a replacement new TV. One to be re-installed by Samsung and tested that it is working.
The whole situation has been upsetting to say the least and extremely stressful. We should not be going through this. We should be enjoying our new TV - what we thought to be a flagship TV!
Update 06/04/22:
The Samsung service company has attended and confirmed the screen is faulty and also suspected the main board could be at fault too.
Waiting on Samsung to provide solution.
Update 11/04/22:
After the Samsung service representative visited and confirmed the failure, we have had a number of calls initiated by us to Samsung trying to set a path to resolving the matter. We later received a texted message saying we can return to our store and claim a store credit for the purchase. We called saying we didn't understand the message, and that we were after a replacement as this unit was effectively faulty on receipt and not a credit.
We are still unsure without a solution.
Updated 14/04/22:
After discussing with Harvey Norman and Samsung local office [not international phone service], we finally received some great support, and it was not long after a replacement unit was supplied. That unit is now installed and working correctly - Hurray!
We are most pleased that the replacement unit is providing excellent performance as shown in various Youtube reviews. Just wished the support function at Samsung was better, as that could have saved a lot of stress on our family.
I purchased a new $5000 Family Hub Refrigerator, after a couple of months the ice maker failed, this was repaired a few months later it failed again, and now 5 months later it has failed for the third time, under Australia consumer law I am entitled to a replacement or refund, the first 2 times it caused minor flooding but as we caught it quickly… Read more
it did not cause any damage, the communication with the customer support is terrible, I specifically told them I would not accept another repair but I have had multiple calls from the contract repairer trying to come and do the repair. They have now officially rejected without telling me and were just getting the repairer to hassle me, even though I escalated it, the system they have is so you have no written correspondence I suspect for this reason, so I am going back to the retailer and lodging a claim with consumer affairs and ACCC if the good guys can't arrange a satisfactory outcome
Dont want to give any star. Worst experience with Samsung fountaingate shop, service centre in Tullamarine, and customer service. I bought flip6 phone year ago and it is still under warranty. All of the sudden screen started to show up green lines and suddenly whole screen turned up to green. I handed over to fountaingate shop for repair. After… Read more
2.5 months later on (18/02/2026) and after chasing million times, they responded simply saying it is not covered under warranty due to customer induced damage. There was no any damages to the phone but third party service centre simply rejected just to make money of of this. Samsung customer service is worst is responding and have slno any curtosy to address the issue. They can't even diagnose the issues. Both fountaingate shop and service centre won't pick any calls, can't email, can't leave voice messages. Waste of $2000 they make money out of faulty product.
Latest follow-ups
Regarding my Samsung T.V. 43. I phoned Samsung directly to make a warranty claim as the T.V. was 'flickering' and it happens on and off. I always thought Samsung was a reputable company - that is why I (and many others) have bought Samsung… Read more
products and overpaid for them, is because I thought their products were of high quality, and if there was an issue such as a warranty claim it would be resolved without difficulty and I would be treated respectfully and have positive feedback about the company. Not so at all - nowhere near it!
The mental stress Samsung has caused me is disgusting on their part. The amount of phone calls from me to Samsung was 7 plus the phone calls from the technicians and Samsung, the amount of times a 'fix' on the T.V. done 4 (the 4th was to be a fix but they are calling it an assessment now), the amount of days I had to be home (or off from work as I can't work from home) so a technician can come out '5' - On the 2nd visit the T.V. was taken away to get 'fixed' for over a week I did not have that T.V or a substitute given!
This is the first time I have ever made a warranty claim with the company Samsung for any of their products - all my other products are now out of warranty except the tablet I bought a month ago - but hopefully it works for the next few years!
I figure - these days you can get much cheaper branded products for the same quality and service, so why overpay? - is what I now think after my experience!
I could have bought a different brand T.V. for less than half of what I paid for this Samsung 43"! like my son just bought himself.
1st Phone Call: Samsung told me to run some tests on the T.V. with their instructions, and so I did. Everything came up as working normal. The person then told me it is either my antenna, my cables or the power socket or even nearby electronics - I am no whiz tech but it did not sound right to me because I informed the person that 1. it happens when using the internet i.e. Netflix and also we have had a Samsung T.V. in this exact place and no issues (we upgraded to a new Samsung as the other Samsung was smaller). I was then instructed to move the T.V. into other rooms to see if it continues before they would send a technician out. It's not easy for me to do this as the T.V. is mounted on the wall - but did it be asking a friend for help delaying the process of the return phone call by 2 weeks so I could actually perform this task (I'm female!). The issue was still persisting in other rooms.
2nd Phone Call: Samsung agreed to send a technician. Technician came and changed the front panel of the T.V. That evening I put the T.V. on and the issue started again after a while.
3rd Phone Call: I informed Samsung the same issue persists. Samsung sent a technician again but gave me a warning that I will cover the costs if it is found that there is nothing wrong with the T.V. Technician came and actually took the T.V. away to 'fix'.
4th Phone Call: I phoned after a few days (maybe 4 or so) asking when I will receive the T.V. back. I was informed that the back cover was cracked (while in their care) and needed to be replaced now so they are waiting on the part. After final receiving the T.V. that evening I put the T.V. on and the issue started again after a while.
5th Phone Call: I informed Samsung the issue is persisting, and it obviously can't be fixed and I would like a replacement. I agreed for a technician to come out a third time to 'fix' the T.V. The technician came out again. This technician - I don't know what he was doing to the T.V. but at the end stated 'the issue was happening because that in the settings it was set on the wrong panel/screen type and he has set it to the correct type and the T.V. is now fixed', also telling me that if the issue continues it can't be anything else but other electronics nearby are causing the T.V. to do this! Again, later I put the T.V. on and the issue of 'flickering' started.
6th Phone Call: I informed Samsung the issue is persisting, and it obviously can't be fixed, and I would now like a refund. Samsung informed me they would escalate to a support team member to review and provide an outcome, who would get back to me in 2-3 days. Two weeks later and no phone call.
7th Phone Call: I informed Samsung a support team member was to review my case and provide an outcome after reviewing my case - informed that nothing was put forward to a support team member and it will be done now instead.
Received Phone call from Samsung support on 25/7/25 - He informed me son bluntly that a Samsung technician will be sent out to fix the T.V. and I will cover the costs if it is found there is nothing wrong to the T.V. I tried to explain that this will be the 4th time and there has to be a limit as it is now gone beyond what is reasonable or acceptable. He did not acknowledge me - basically I was waiting his time.
Technician came on 29/7/25 - Made some changes in the setting and started explaining stuff and said it's fixed. Then I changed the channel, and I said look it is not fixed (thank God the 'flickering' happened while he was still there. The technician looked puzzled - in the end he stated 'it'as a faulty T.V.' can't be fixed. He was going to escalate it to his boss who was going to escalate it to Samsung and some will get back to be in 2-3 days with a resolution.
Received Phone call from Samsung support on 31/7/25 - Informed me the most appropriate remedy they can only offer is a free-of-charge repair for the T.V. I informed. I informed her it has been fixed 4 times now last been 29/7/25 - however she states that was an 'assessment' - when it was booked in it was for a repair! I'm left with a faulty Samsung T.V. that Samsung refuses to acknowledge it obviously can't be fixed.
Follow-up · 1/8 posted this review on ProductReview.com.au, a Samsung representative emailed me regarding this on 6/8 & wanted my details. I responded with required information. 8/8 representative responded via email in exact words ‘while I can’t guarantee a specific outcome at this stage, please rest assured that your case is being looked into carefully’. No… Read more
Hi Ela, thank you for taking the time to leave a review.… Read more
- +2
Purchased a Samsung Q60A 65” QLED TV and it is garbage. Picture quality is grainy, pixelated, ghosting and jittery. Lodged a complaint through the retailer and Samsung sent out a technician. Was advised to turn off jitter fix (not sure why as that’s… Read more
what the setting is suppose to fix) but the pixelation and grainy tv was still there. Technician agreed and said he would write a report for Samsung.
Samsung got back to me and said technician advised all was fine. I disagreed and Samsung were very defiant where i requested it to be escalated. Samsung advised they would send a new technician out to get another fault review, however the same company came out. Technician was perplexed as to why he was here as he thought Samsung were going to credit me as he said it wasn’t of quality I should expect, but alas no they didn’t. Both the technician and Samsung have seen the quality of my viewing in this garbage TV and still Samsung seem to be dodging this issue.
I’m awaiting their final decision, but I can see them refusing this matter. Even when their own website states ‘immersive viewing, crystal clear viewing experience’ etc etc. well just false and misleading advertisement as you can see in the attached photos of HD Free to air NRL, Apple TV 4K tv show and Kayo 4K AFL.
Samsung rep told me that I need not watch free to air and just 4K apps and streaming, well sorry I watch free to air as well. So again, Samsung trying to dodge the fact their product is garbage and not the quality they advertise!
As a Samsung product family, we will never be buying another Samsung product and will be spreading this interaction and product quality far and wide and possibly the ACCC if they do not credit or refund me for this garbage TV.
This whole debacle has been going for nearly 2 months with no end in sight, I recommend others to stay away from Samsung and find yourselves a company that actually cares about you as a customer, not their shareholders.
Samsung finally got back to me and will not resolve the issues image quality nor replacement stating that the TV works as normal. ACCC here I come, false and misleading advertising and failure to rectify issues with image quality.
Follow-up · Follow-up, Samsung are absolutely useless as are their product. JB let me return the TV after they viewed the images of the rubbish quality. I ended up swapping it for a TCL of the same calibre and OH MY GOD, the TCL is outstanding. The quality is crystal clear, colours vibrant and absolutely no jitter/blooming and the sound, WOW the sound. I… Read more
Positive reviews
I visited the Jessup's Launceston store having lost all my emails, Alex customer service assistant was able to restore promptly. Alex was friendly, knowledgeable and polite. I must congratulate Jessup's on having Alex as a team member Show details
This review has been left as part of a promotion by Samsung. Bought a Galaxy FE20 November 2021 as a replacement for my prior Pixel. Been solid ever since (writing this review on this device). Camera performance complemented by a colleague (ironically an iPhone user) Show details · 1
I'm giving 5 stars for the outstanding service at the Samsung store in Parramatta. We came in to get my mother's Samsung phone camera repaired (the phone was bought at JB Hi-Fi), and even though we were ready to pay any cost for a quick solution, the store repaired it for free! The entire repair process was incredibly smooth and efficient, leaving us with a great impression of Samsung's customer support. Show details · 1
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Negative reviews
I bought 636L AI family hub refrigerator in December, 2025 but stopped working in February, 2026. Escalated to Samsung Australia who confirmed its a manufacturing defect and cant fix it. Refused to replace stating Samsung has no stock of this or other fridge in Australia, which is a shame for such a company. Dismissal customer service. Please BEWARE before buying SAMSUNG products. Show details
Hey Ash, thank you for reaching out to us and taking the… Read more (+2 replies)
We bought a heat pump/reverse cycle air conditioner which failed after just over a year (compressor failure). We're now 5 months in after making the initial warranty claim and still it has not been repaired. Never again. Show details
Whilst Samsung products are not that bad, trying to register the product is an impossible task even with the assistance of the Samsung hotline!! It took me an hour to attempt to register my tv; then another 40 mins for the fridge and the Samsung hotline couldn’t even help me! Don’t even try to register your product with Samsung!! Show details
Recent reviews
Samsung Werribee, Vic A chronically ill and disabled individual has no access to a phone because you won't replace and say its not covered under warranty. Samsung Werribee tried to claim a brand new Samsung Galaxy Fold 7 isn't covered under warranty, because it had 'puncture marks'. There no 'puncture marks'. The phone got a heat warning and when… Read more
opened following this the screen is flickering green and black. This phone is a month old, hasn't been been dropped etc, yet they deny this is a Samsung phone fault that would be covered under warranty. This is pathetic. Samsung do not want to hold themselves liable for their faulty product that warrants a replacement. I can see that this is a common issue with this model of phone, but Samsung is refusing to acknowledge and blaming the customer and telling them its now out of warranty. You should be ashamed of yourselves for doing this to anyone let alone someone so vulnerable.
Bought a new 2025 model Samsung smart TV for the Black Friday special. When we turned it on, it wanted a smart phone to scan the QR code before we could use the tv. Then when we entered our email details to log in to the samsung account, which is also needed for the tv to work. We were locked out as the Samsung Account had a old phone number… Read more
which the Samsung Support are unable too and refused to update which forced us to return the TV for a full refund and now the account is still not fixed and may be updated in a few weeks going by there web site information.
I’ve been a loyal Samsung user for years, and I’m always impressed with the quality and innovation across their products. I currently use the Galaxy A34 and Galaxy S23, and the camera quality on both is simply outstanding — clear, vibrant, and perfect for capturing everyday moments. My Samsung Smart TV and fridge are also amazing additions to my… Read more · 1
home, easy to use and seamlessly connected with my other devices. Everything just works together effortlessly. I’m really happy with Samsung and wouldn’t hesitate to recommend their products to anyone looking for reliability, style, and great performance.
This review has been left as part of a promotion by Samsung. I wholeheartedly trust Samsung products and back-up service. My recent purchases were a AU8000 smart tv from a store and soundbar from Samsung online. I have been using Samsung mb phones for ever it seems. Quality satisfaction guaranteed. Show details · 1
I'm a legitimate reviewer. I understand our lifestyles are more demanding and we require good quality electronics to manage our day with ease. I have been using Samsung for 10 years. Repeating my Samsung purchase over and over. Loyal mobile user cause I know Samsung updates and keeps me in the loop. Community Samsung link has got my questions answered and reach out with other users around the world. Highly recommend. Show details · 1
I purchased a Samsung robot vacuum "jet bot combo" dont buy it, a total waste of money as it doesn't clean properly. They did take away for checking and returned saying it met the specifications, well not very good specifications at all. No one will listen to me and my case manager just ignores my emails. I have several samsung products and never… Read more
any issues until now. I will not be purchasing anything else from samsung as their after sales service leaves a lot to be desired. Totally discusted on the way I have been treated
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I’ve always trusted Samsung, but this experience completely changed my opinion. After installing the latest system update, my phone went completely dead and never turned on again. I went to the Samsung store explaining that it was an urgent issue clearly caused by their update. They told me I had to come back a week later just to submit the phone,… Read more
and then it would take another week to send it to the workshop, with all my data lost in the process.
I asked if I could get a loan phone in the meantime, but they declined. I then called customer service, and they even acknowledged that other customers experienced the same issue. Yet still offered no solution, no replacement, and no loan phone.
I had to buy a Google phone just to stay connected with my clients. I’ve been a loyal Samsung user for years, but after this experience, I will never buy Samsung again.
I bought my Flip 4 phone a few yrs ago. It's tops. Im still learning features about it. If I had to replace it, naturally I buy the same style again.. Its a great size to fit in any size pocket & light weight. Easy to buy covers for it too. Show details · 2
I have the fridge for 3 years now, but after 9 months of purchasing the fridge I noticed mould on top of the fridge, unable to be removed with anything as trying with mould removers recommended, the material on top was starting to peel, so I left it how it was, the metallic painting started to fade after 3 months it makes a sound every so often… Read more
that brings my heart to my mouth, compare to a non know brand small fridge that after 19 years I got, it never had moult at the top of the fridge like Samsung and just couple years ago started to have issues with the painting. Very disappointed with Samsung
It took Samsung store Liverpool 6 weeks to figure out what they want to do with my faulty Samsung Z Fold 4. I submitted all the requirements they asked for and right after that 6 weeks, they texted me saying it is now ready for collection BUT to my surprise, it is still UNREPAIRED. And they just NOW informed me that I have to pay $950 in order… Read more
for it to be repaired. What a STUPID PATHETIC TYPE OF SERVICE.
I am a loyal Samsung User — S5, S7, S9 and Z Fold 4 BUT NOW I won’t be buying again any Samsung phones or Samsung products ever again.
The new Samsung update One UI7 on my phone is awful. I can no longer turn my phone off using the button at the side of my phone. AI Gemini rubbish keeps on popping up and there is a delay with everything. No red button when ending phone calls pops up anymore and clearing numbers on apps is a joke. Worst update ever and I'm switching to an Apple iPhone next phone. If I could give minus stars I would! Show details
Hi Linda, Thank you for taking the time to leave a… Read more
Disgusting useless . Took my phone in as screen wasn’t working. I now receive an email saying water damage and $455 bill for repair. You can shove it up your [Content Removed]. There is NO WATER DAMAGE. I have used that phone a couple of times as my sone didn’t want it. It HAS NEVER been near water I don’t believe you How dare you send it off to… Read more
repair if you say it’s not under warranty. You HAVE to contact me How much $$ do you make with the repair company Total [Content Removed] and dishonest crooks I now have an iPhone and I’ll NEVER buy from you Samsung crooks again
My sound bar samsung Q900c at the time I got it was about $1.200 top dollar for the item way back then . I don't remember exactly how long ago well over a year maybe two but I got rid of my proper stereo amplifier and speakers to minimize space . and at the time this was a very good option it sounded great. I did a lot of reviews at the time… Read more
that there was not many. but now I have had it the only thing I am very disappointed in is the subwoofer lacks power. it does work but it's got no base it's not enough it's at maximum at 6 on the remote control. in some movie the amount of bass is useless in the subwoofer. because it does nothing very little . so I'm very disappointed in the output of the subwoofer but other than that it's functionality serves its purpose. it's blue tooth save me having wires all over the place good surround sound but subwoofer lacking base. So my conclusion would I buy Samsung product again . maybe not I will look into it the next time and make sure that I get a decent subwoofer.
We bought a Samsung fridge in 2018, within a year or so, the crisp container (fruit & veg compartment) started getting filled with water. We still had warranty so it was covered under warranty. The same problem continues till today. We get the same problem almost every year and in past few times Samsung offered free repair after warranty. Upon… Read more
asking the technician why are we offered free service even after our warranty expired, he told us that it's a manufacturers fault and an ongoing problem in most of the Samsung fridge that's why they have offered free service. This time when the samething happened again, Samsung is trying to charge us knowing its manufacturer fault and they never did anything better to fix the fridge properly in those past years and also knowing that we can't do anything since the warranty expired. They promise you to repair or replace the product depending on what the problem is but they drag the problem out till your warranty expires so they are not liable for it. Then the customer service staff offers 40% off to buy a new fridge instead of trying to understand what you are even talking about or fixing their faulty products.
Hey Arifa, Thank you for taking the time to leave a… Read more
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And a follow up for all the people who dont know their rights Under Australian Consumer Law (ACL),… Read more (+1 reply)