Reviewer Photos & Videos
Overpromise and underdeliver
After using Apple products for more than 10 years, my husband and I decided to try out Samsung's S20 ultra so we pre-ordered 2 from the Melbourne Central store. We were told during the "pre-order" phase that we could get the phones for 20% of student discount and free battery packs. The representative was extremely "encouraging" and said that all we needed to do was put down $300 deposit for each phone. We got a call during the last week of March to settle payment for the phones as they were worried the store was going to close because of Covi...d-19, but when we were about to make payment, we were told that the "battery pack" offer was no longer valid because we did not make payment of the full amount during the "pre-order" phase. BUT we were NOT told during the "pre-order" phase that we needed to pay the full amount to secure the offer - we would have been happy to buy the phones with just the 20% discount but if you said you were going to give us battery packs and don't, that's misrepresentation! We paid the deposit and there is consideration to seal the contract! We were also told that we will be getting our phones on 31 March but it has not arrived to date! seriously, don't overpromise and underdeliver, it's not cool! We now know why people stick with Apple, despite the steep prices!
- Physical store
- Verified customer
Premium price, defective product, non-existent warranty service
We purchased the 65" Samsung Frame TV 11 months ago, we were previously big Samsung fans as we also had the 55" frame TV and the premium internet fridge amongst many other things.
We don't mind paying the premium prices as long as the quality of product and service reflect the price, sadly I can now confirm it does not. Samsun falls short on both counts, by some distance.
A couple of days ago we reached out to Samsung as the 65" TV started to turn off sporadically before it finally stopped working completely and now will not power on.
The l...ady on the online chat wasn't that helpful but insisted we provide a copy of our receipt and all we would need to do was return to the chat, provide the receipt, and if under 1 year the technician service call would be booked in. After 2 days of looking, we found the receipt and returned to the chat as requested, this is when are suspicions were confirmed and [name removed] the chat agent started to deflect. There was no apology about the defective product, no urgency, no response for minutes at a time, a refusal to respond to basic questions (how can I send you this proof of purchase asked over 5 times), and a refusal to book in a technician despite multiple requests.
3 year old, 70inch Series 6 TV, that developed a fault with a fine blue vertical line in the center of the screen. Despite being 2 years out of warranty, Samsung replaced the entire screen within a week, at my home at no cost. Excellent customer service by Samsung.
- Physical store
- Verified customer
AC unit - poor quality and terrible customer service
I purchased 3 Samsung AC units in 2015 because they had wifi connectivity and hence could be controlled remotely. I wish I hadnt.
The first one broke in 2017 and it took Samsung 3 months via their single service agent to actually repair it.
The second one stopped working in October 2019. We live in Townsville hence AC isnt just a nice to have its essential.
At first it seemed things would work out. The same repair agent as 2017 came out and tried to repair it. Despite the fact that the parts took ages to arrive and not all at once, they ins...talled them and stated that the unit was repaired. It failed again the next day. After yet more wasted time going through the agent and Samsung they stated this was a different fault! and would fix it. More parts and mucking around and the repair failed again. Eventually after a very protracted battle with the repair agent and Samsung and another attempt to fix I said enough was enough and under the ACL I wanted a replacement. Samsung then informed me that they do not have a wifi enabled unit anymore so I would have to accept a lower specced unit or take a refund (not including the installation costs!) I told them I needed a unit and wasnt prepared to wear the costs and they eventually agreed to do this. However, Ive had no follow up for nearly a month and given the current COVID19 situation I very much doubt Samsung are going to do anything. Aside from the AC not working which is now even more of a problem as we are working from home, Samsung as simply dishonest in the way they communicate. I have been assured multiple times that they would phone / email / follow up but they dont. They provide numbers and email addresses that dont work and live chat which is now the only service that is working is useless, they just state that the matter has been escalated. Extremely poor.
- Physical store
- Verified customer
SAMSUNG does not keep their word
After 2 refrigerators samsung sent letter offering to refund money but has not. where is my refund? They have not kept their promise. 2 refrigerators and they were both not working?
- Physical store
- Verified customer
Customer Service at Samsung Marion
Store Marion SA Service Officer Erin
Customer service was great under the current circumstances with the Coronvirus and no stock available.
Faulty Samsung Active 2 watch charging cord. Erin worked around the obstacles put in front of her to help me as best she could. Hopefully I will be able to further report on a happy response.
Purchased galaxy 46mm watch on 06/09/19 six weeks later the bezel got hard to rotate then came off, I have had no help what so ever from telstra and especially samsung, the note 10+ would not charge sent it to samsung for repairs came back with scratches in the screen and the corner of phone damaged not happy.
Philippines call centre and Sydney Head Office - terrible terrible service
Purchased 3 split AC's-rarely used and the main 30HP broke down with main board problem only to break down some 18 months later-used a dozen times max. Called 11 times with wait times of between 23-51 minutes to complain and given a reference number that HO in Sydney had no idea about The PI staff were bordering on stupid and the whole experience will leave with me a firm idea never to purchase any Samsung products ever-we had a LCD TV go back 6 times too!
Poor Service Samsung
Have had a Microwave that is brand new overheated 4 times and I have taken it back to the service centre twice for them to replace the transformer etc. Second time there they can’t find any issue even though it has been repaired once already. Have no solution for me other than to pick it up and continue using it. This is not on as it’s a new product.
Happy Samsung Customer
Visited Highpoint today and couldn't be happier with advice and service. The staff were personable and knowledgeable. I felt respected despite my lack of understanding and not dismissed for my lack. Must be this store having read other comments. My fourth visit and always the same customer concern. Well done Highpoint, you are amazing.
Samsung is a disaster
purchased note 10 plus 6 month ago. The headphone did not work with the phone. So, we went to one on the branches to ask them to replace the phone. Because all my friend whose phone were IPHONE and had technical issue with their phone did the same and IPHONE gave them a new phone straight away. Samsung support team told us it is a manufacturing problem but we can not replace it with a new one and it should be repaired. I hate a phone which is repaired because I am kind of obsess about my belongings to be new and flawless. By the way , after a l...ong story of waiting and fixing the phone and calling the customer care, We requested for escalation in order to get a new phone or refund, because it was not my problem to by a faulty phone from Samsung Company. After two weeks I got a massage saying that they are not going to give me a new phone!!!! It is not fair. They even don't accept their fault and want to impose their idea. I would never get back to Samsung and would never let anyone I know buy any product from them.
I need this like a hole in the head .
Never buy a Samsung product. I bought a S9 2yrs ago and all I've had is problems ranging from overheating , to the phone losing 30% charge from a 10min phone call . Every time I get a replacement it's exactly the same. The staff will lie to you (scam artists) .
Even a $4,500 t.v. from Samsung crap itself after only 10 months of use .
I will take great pleasure in destroying this p.o.s ! But only when the time is right. I will never ever support anything Samsung again. Samsung is more interested in Quantity Not Quality !!!
The CEO's of Sam...sung Do NOT care about us they're only interested in lining their own pockets from our hard earned money. Well done Samsung, you've lost a valuable customer by lying your butt off for 2 whole years and thinking I'd believe it ! IPhone here I come .
How Competent are Samsung
Purchased Galaxy Watch 18 months ago.
Went to Carousel Store for repairs.
Showed proof of purchase.
5 days later Samsung email stating they require proof of purchase before repairs?
Isn't their business "Communications"
Pathetic service from the repair team
Purchased note 9 from Samsung Sydney store. Few months later phone screen turned out to be faulty as there is a big blurry spot on the screen which is very evident in the attached images. Approached Samsung and after multiple visits and requests they simply rejected my case and advised it is not a manufacturing fault. I have never seen this happening to any phone in my entire life. I asked Samsung if they could explain me what is this mark and they didn't have any answer to this. I would suggest everyone to not buy any phone from Samsung if you're expecting great service and customer satisfaction. They won't listen to your problem perhaps give you useless excuses.
Done using Samsung, not buying it again in the future!!!
The type of service where the the experience meets the promise
We purchased our Samsung fridge and loved all the options, however there were some issues.
The Samsung support team have been amazing and have addressed all our needs.
Based on this positive experience I will be buying Samsung products every time.
I understand things can go wrong, however Samsung have demonstrated they do care about their customers and back their product 100%.
Thank you Samsung, great job..
Worst printer ever!
I bought the Xpress M2070FW printer 4 years ago. Only twice in all those years has it printed more than 5 pages without a problem. It jams constantly. It pulls more than one page at a time. It prints half a page and them not the rest. Getting the cartridge can be a problem as it is not widely available. Drives me nuts!
great TV great picture great connection to internet
brought TV from harvey normans and love it use it upstairs so no connection to sky etc so rely on internet connection, very easy to hook up and use and a fantastic amount of apps way better than my Panasonic
We have a Samsung smart TV which is absolute rubbish. Picture is not as good they make out and the smart hub updates 2-3 times a day. We have a Sony for my father which is far superior. I will never touch Samsung again. Please don’t waste your money. Finally got away from their mobile phones. Nothing but trouble also.
samsung or SAMSHONKI product loop!!!!!
today i reset A Samsung tablet sm-720 for a friend who didn't have the ability to bypass the FRP google security settings of his device due to the fact his google account was hacked. i could have just reflashed the stock firmware but given he paid 700$$$ we thought we would try the Samsung aftermarket service after three calls we were told that we couldn't rock up pay the 66$ and have it re flashed in store mind you we have all purchase receipts as well. in our conclusion we had to book and appointment to book an appointment when we could final...drop the product of for its required OEM re flash. I then asked if it could be dropped of to them and then posted back the first service person said NO!!! the second said YES!!! then they said i would need to book an appointment to drop it off when asked given it is a simple 5 minute job if it could be done in store whilst we wait given we live rural area #FARM AREA ,and 2.5 hours drive from nearest vendor or store retailer. I was then told it would take 2-3/ days in which i understand that they have a service line up but given the location of us it would have been appreciated and more practical to do it on the day since we were happy to book an appointment isn't that what you book appointments for in the first place ???. I was then put through a customer support protocol of im sorry sir x3 then about 4 other answers leading us right back to our original question getting absolutely no where with I.T support using there 1300 Samsung Australia number on several occasions they asked for my mobile number to contact me back which i knew was there way of saying once again... IM SORRY HAVE A NICE DAY AND HOPE TO NEVER TALK AGAIN SIR!!! still i was happy to leave it with them. For me i was appalled by a fortune 500 company ability to provide a simple solution to our problem i even asked if they could be granted administrative privileges and remotely deal with the problem in which it clearly states on there website that they would and do have capability of providing. So as an unbiased person who has always used android being tech savvy myself im writing this review to all FOLKS who want hassle free service and are not so technically aware that if you are looking for aftermarket product service simply GO TO APPLE!!! they appear to actually have stores with the capability to deal with quick prompt customer solutions in AUSTRALIA not 3 day holds you still need to book a appointment. it is hard for me writing this given i have supported Samsung since my school years but this can not go disregarded against unsuspecting victims in Australia that happen to live remotely. I will now finish this review with a problem that goes back to the ROOT of this scenario it is now that Samsung have implemented FRP to there systems its another way of stopping phone theft and fraud but they have relied on googles security in which has many exploits and vulnerability so if you happen to be a person in a case where your phone has been HACKED the google account has all its recovery questions changed it has rendered your phone an absolute BRICK unless you go through poor customer service at Samsung or know how to illegally bypass FRP security i come to all people with clear honesty of the problems in the company we found via 6 phone calls i believe it comes to a poor establishment of technical vendors and your typical trained phone support to are not willing to think outside the when box to come to individual device issues that need skilled thinking to resolve these problems and to many people reading of a scripted training program at SAMSUNG AUSTRALIA.
Samsung Battery Issue
Battery Got too hot
I have been to Samsung Store in Penrith for about three times to complain about problems persisting with the Samsung S9.
1. App crashing because of the heat generated from the battery.
2. Battery Life not lasting long enough.
Both the first two visits entitled me to have the data backed up else Samsung won't touch the phone and i will lose the data.
On 20/01/2020 morning the battery got so hot when charging that I dropped the phone in a panic(I understand this is my fault for dropping ) and the screen broke. I went to...Samsung center in Penrith NSW 2750 and I told them about the same. They said it will be quicker if you paid for the service or the assessment may take 5-7 working days which i cannot afford as this is my work phone. Now that the phone battery has been replaced ( if there was no problem why did Samsung replace the battery) if there was a problem i shouldn't be charged to change the Screen as the assessment came back with a faulty battery.
Questions & Answers
Are people having issues with the One Connect cable that connects the Samsung TV and the One Connect box ?? Being proprietary it means that if there is a problem with the cable then the TV cannot work. Samsung have been unresponsive to numerous requests for information regards a replacement cable arriving - now waited 10 business days (and no contact from Samsung)
Hi JDS, we're sorry to hear that you have been experiencing difficulties with connecting your One Connect box to your TV. We'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference number to our Facebook via the link below?
Please ensure to copy and paste your enquiry in a private message to us.
Why does Samsung Australia dishonour Australian warranties in contrast to much smaller competitors who have excellent warranty, return, refund practices, Samsung seems to be a nightmare to claim any warranty issues with? (going by reviews here/elsewhere , personal experience).
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