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Samsung Physical store

Samsung Physical store

1.7 from 124 reviews · View Statistics

Reviews

  • Product Quality
    2.0 (98)
  • Return Claim MadeYes (40) · No (59)
  • Customer Service
    1.8 (87)
  • Warranty Claim MadeYes (52) · No (46)
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ADZ

ADZGreater Melbourne (Inner), VIC

Fridge - major known problem with ice maker!

published

We bought a Samsung Fridge with an ice maker 2 years ago. The ice maker broke within months and the front door need to be replaced shortly afterwards. The fridge now intermittently floods the kitchen - all related to the ice maker. The Samsung Technician has declared the fridge unrepairable! Samsung has refused to refund our monies. We need to take them to court. There is a known problem with the Samsung ice maker. Do not buy a Samsung fridge!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Terry

TerrySouth East Queensland, QLD

Samsung 75" TV

published

One star is too much.. Brought new 75" tv 15mths ago. Screen went purple & called Samsung the same day.3days later sent a tech out with two new boards which didn't work then was told it needed a new screen or replacement tv so waited another 5days too be told tech will be there with new screen, New screen and boards still no working tv. Now tv has been taken away as techs don't know what's wrong. Called Samsung and asked for replacement tv as a lot of mucking around. Customer Service at Samsung Care just palm you off. Wouldn't recommend buying any more of there TVs even though we have 5 Samsung TVs in the house the recycling centre will be happy.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB Hifi Gold Coast
Warranty Claim MadeYes
Product PurchasedSamsung UA75NU7100WXXY (75")
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1 comment
Samsung
Samsung AUSamsung

Resolutions team just brushed me off

published

Poor customer service. Could not repair 8 month old tv and the resolutions team just brushed me off and said they cannot fix the fault or answer me why a PS3 was unable to connect to the tv but would connect to 2 tv that are newer.
Do not buy Samsung.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
Samsung
AdaSamsung
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faulty fridge still not repaired or replaced months later

published

I purchased what looked like a quality and reliable fridge SRL458ELS 458 bottom mount. The fridge has stopped working a number of times, just stopped cooling. There have been three attempted repairs, and still the fridge is not working. They have now stopped replying, always promising to get back to me.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
Samsung
KathSamsung
Vince Schirripa

Vince SchirripaMetropolitan Adelaide, SA

After you Tate product home, it is your baby. Don’t even answer the phone.”to busy, ring later “

published

The store was ok, it is if you ask a question later the problem.
They give you a phone number for Samsung and it is always busy :”ring later” is the answer

Incentivised ReviewNo
1 comment
Samsung
AdaSamsung
Sheila

SheilaPerth, WA

Unable to contact Samsung support. Referred to website but unable to enter model so can't submit

published

Love sound bar and 82 inch TV but sound jumps with Bluetooth. It didn't with wifi but we have a new modem and cannot get wifi sound back. Cannot contact web support. Very frustrating. Faulty site. Cannot enter model so cannot submit.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGoodguys Cockburn
Warranty Claim MadeNo
Product Purchasedsound bar
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3 comments
Samsung
AdaSamsung
Sheila
Sheila

Hi Ada. This is exactly the problem. I went to the link, had to install Facebook, and even though i have done that, the link takes me nowhere. There has to be a better way of communicating surely?

Samsung
AdaSamsung
Rufflez R.

Rufflez R.Greater Melbourne (Inner), VIC

Galaxy A8 - Device factory fault sim card randomly disconnects

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCostco moorabbin
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy A8
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1 comment
Samsung
KathSamsung

U suck & are mean

published

Took 3 weeks to say I had water damage wanted to charge me 200 to be fixed under warranty. Took it to 3rd party they fixed my issue with a clean in 20 seconds for free, you guys suck.

Incentivised ReviewNo
1 comment
Samsung
KathSamsung
VERY UNHAPPY17

VERY UNHAPPY17Metropolitan Adelaide, SA

  • 2 reviews

Not happy jan

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationThe Parade Norwood, Adelaide
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy 5S phones
See all answers
4 comments
Samsung
KathSamsung
VERY UNHAPPY17
VERY UNHAPPY17
Samsung
KathSamsung
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Never purchase any samsung product

published

We purchased a brand new $5000 TV after 2 yes the remote has stopped working, however theses things can happen. After contacting their customer support line and it being agreed they would replace the remote, it is nearly going on 1 month and we are still waiting for the replacement remote to arrive. Their is no proactive customer communication, I have called every week even 2 times a week to follow up with no clear understanding and blaming Australia Post only after 3 weeks were they able to provide me with a tracking number for the sent item.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
Samsung
KathSamsung
Matthew L.

Matthew L.Sydney, NSW

Efficient and Polite

published

Walked in, immediately greeted, staff directed me to take a seat. Issue was solved immediately, some advice on maintenance was given then I was home having lunch with the hour.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCity, George Street
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Buds
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1 comment
Samsung
KathSamsung
RyanJ

RyanJSouth East Queensland, QLD

Fridges are junk and Samsung are full of lying horrible people

published

This is possibly the worst product we've ever bought. Ice maker had to be fixed 4 times. Rust throughout the fridge. We finally had Samsung agree to refund as the ice maker issue is a defect across most of their fridges. You can get a refund even if it's outside of warranty. Worst part was their collection company DB Schenker sent a driver who dropped the fridge down a flight of 15 stairs after scratching our floor and deck. The stairs are ruined. Samsung still haven't sent our refund after 25 days and are refusing to pay for the damage to our house.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDomayne
Warranty Claim MadeNo
Product PurchasedFridge 680L French Door
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1 comment
Samsung
MickSamsung

Warranty on Samsung products are fake by Samsung

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHarvey Norman, 420 Princes Hwy, Corio VIC 3214
Warranty Claim MadeYes
Product PurchasedWashing Machine
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3 comments
Samsung
AdaSamsung
Sal B.
Sal B.

I tried to message to the link but it's not helping.

Samsung
AdaSamsung
Disappointed

Disappointed Perth, WA

  • 2 reviews

VERY POOR PRODUCT

published

The Samsung Fridge we bought we were not happy with would not buy another samsung fridge The freezer section door does not open and eventually broke .The ice maker is good at making noise but no ice
Samsung is overrated

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationgood guys malaga
Warranty Claim MadeNo
See all answers
1 comment
Samsung
AdaSamsung
Neva

NevaGreater Melbourne (Inner), VIC

  • 2 reviews

Samsung fan until I had a problem, now they cannot even provide any customer service. never again will I buy Samsung!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSheedy Muir Narre Warren (nothing wrong with Sheedy Muir, they have nothing to do with Samsung Customer Service)
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1 comment
Samsung
MickSamsung
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CNN

CNNMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Samsung Smart TV not working

published

Hi, I brought a Samsung Smart TV 5 years ago and suddenly the "smart" part not working anymore. Talk to Samsung and they said that they can't do anything, pay a repair. So for them, the lifetime expectancy of a 3000$ TV is 5 years. Never going to buy a Samsung in my life.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSA
Warranty Claim MadeYes
See all answers
1 comment
Samsung
KathSamsung
Nayyer Q.

Nayyer Q.South East Queensland, QLD

  • 2 reviews

Never choose Samsung

published

This is my first time using the Samsung phone, moved from Apple. Its Samsung flagship phone, Dual sim Note, My phone is under warranty and facing display issues, discussed with the support team, they suggest to send for repair through AU Post only, their local stores didn't deal with any type of repair or initial assessment. NO loan phone offered. now it's almost a week and still no update.
Compare to Apple, it will be a matter of minutes to solve these types of manufacturer's hardware issues by replacing a device on spot at Apple stores.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWestfield Garden City Brisbane
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Note
See all answers
9 comments
Samsung
KathSamsung
Nayyer Q.
Nayyer Q.

details shared

Samsung
KathSamsung

Thank you, Nayyer. A member of our team will be able to reach out and assist shortly!

Kath
Samsung AU

Ron

RonSydney, NSW

Excellent customer service!

published

I went to the Samsung store in central Sydney to get assistance with transferring data from one phone to a new device. I was attended to by Andy who was courteous, friendly and professional. He helped me greatly and is a asset to the company - thank you!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSydney city
Warranty Claim MadeNo
See all answers
1 comment
Samsung
KathSamsung
Wayne R.

Wayne R.South East Queensland, QLD

  • 8 reviews
  • 1 like

Leaving samsung

published

After being a loyal samsung mobile user for a decade or more, I'm now throwing my devices in the bin and buying APPLE ONLY ..im fed up with Samsung's many software issues ,and rude customer service that never offer a satisfactory solution..

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold coast
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A20
See all answers
1 comment
Samsung
AdaSamsung
Terri

TerriSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Excellent service

published

I called into the Samsung Booth at Robina Town Centre and was lucky enough to get Mitch to assist me. Mitch bent over backwards to assist with my mobile 'phone and Tablet. I found Mitch to be very helpful, conversant with the product and he just couldn't do enough for me.
It's a pity some other staff members at different stores can't take a page out of Mitch's book.

TERRI

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Samsung
AdaSamsung

We appreciate the feedback you have provided and will be sure to pass this along, Terri. If any questions arise, please don't hesitate to reach out to us.

Ada
Samsung AU

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Questions & Answers

JDS

JDSasked

Physical store

Are people having issues with the One Connect cable that connects the Samsung TV and the One Connect box ?? Being proprietary it means that if there is a problem with the cable then the TV cannot work. Samsung have been unresponsive to numerous requests for information regards a replacement cable arriving - now waited 10 business days (and no contact from Samsung)

2 answers
Samsung
Samsung AUSamsung

Hi JDS, we're sorry to hear that you have been experiencing difficulties with connecting your One Connect box to your TV. We'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference number to our Facebook via the link below?

Please ensure to copy and paste your enquiry in a private message to us.

> m.me/SamsungAustralia

Jo

JDS
JDS

3 months ago I raised this issue.
Customer service ??
Response time ??
Don't worry thanks

789

789asked

Physical store

Why does Samsung Australia dishonour Australian warranties in contrast to much smaller competitors who have excellent warranty, return, refund practices, Samsung seems to be a nightmare to claim any warranty issues with? (going by reviews here/elsewhere , personal experience).

No answers

Get an answer from our members and Samsung representatives

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