Samsung 653L French Door SRF653CDLS (Stainless Steel)

SAMSUNG SELLS DEFECTIVE REFRIGERATORS – Initially started off as ice maker getting jammed. Then we would find occasional sheet of ice lining underside of the fresh food drawers so an avalanche of ice would slip out unexpectedly. Then the fridge started to go from sporadically pooling water and icing out the refrigerator compartment so that all our food in the fridge would be frozen… Read more

solid. Samsung sent out a tech initially to replace the ice maker - only for the same issue to recur a week later. When I called in about the fridge freezing over they sent a technician from Woolley who took one look at the fridge and said it was a known issue and it is not reparable.

Samsung phone consultant advised me that a replacement would be sent out, especially after I pointed out to her how time sensitive this matter is as I keep my life-saving medications refrigerated. I was then referred to the VOC team who "resolved" my issue by basically telling me I could get a discount if I spend thousands of dollars on a new fridge.

I pointed out that the fridge had already frozen over and spoiled my medication a number of times and how life-threatening this could be.

The VOC member flippantly said there was no way I could escalate this further and that his decision was FINAL.

Overseas, people have taken class actions against this fridge and been given a replacement. SO DISAPPOINTED. SAMSUNG NEEDS TO REPLACE THIS UNIT.

the call centre is located overseas and they don't seem aware of Australian Consumer Law. Don't spend thousands on a Samsung fridge. Like everyone else's reviews they will only last the warranty period then they will tell you to buy a new one.

IF IT IS A KNOWN DEFECT, THEY SHOULD REPLACE IT OR GIVE YOU A REFUND. SAMSUNG ARE SELLING DEFECTIVE REFRIGERATORS

extremely poor product and service – We Purchased a samsung french door fridge via AppliancesOnline along with the extended warranty on 12/01/2017. The fridge started having an issue soon after the purchase (fridge compartment was noisy). Upon contacting Samsung they had tech sent out from the authorised repair centre who had to replace a component. The same issue occured multiple… Read more

times within the extended warranty and ended up with similar fixes. We had asked for a replacement unit which was denied by the repair centre. This year again the same issue reocurred multiple times and the repair centre had the tech replaced the same part that many times. On the last visit, we were advised by the tech that the fridge is beyond repair. We have send all necessary documentation to Samsung, as forwarded by the repair centre for Samsung to look into it (Nov 23) and have been waiting for weeks for a response from Samsung. In Jan 24 , a representative from the overseas Customer Service called to inform that they cant offer us no resolution. Upon escalating the matter further, Samsung Australia called and offered replacement/refund but the fridge has since been disposed as we had to get a new one. Now Samsung is saying that they need the broken fridge for the refund/replacement, to which we told them that on numerous occasions that we spoke to Samsung, none of their representatives advised us to hold on to the broken fridge.

We love our fridge – We love our new Samsung fridge. The doors opening in the middle allow for larger items to be put in the fridge ie baking trays. There's so much room! The 4 liter water is easy to refill. Automatic ice is a function I'll never go without again. Its so handy if someone forgets to refill the water. The fridge is easy to clean and runs very quiet.  Show details

Awesome Refrigerator – Very quiet running, easy to clean and has a built in memory in case the power goes out. The versatility of the shelving fantastic and I love the freezer baskets. They make keeping up with things so much easier than a conventional style fridge. I am very pleased with my purchase.  Show details

Much Better than a Side-by-Side Fridge – I'll start with the negatives. It is noisy when it is running (like listening to road construction machinery working in the distance). Because this fridge is located the on the other side of our bedroom wall we can actually hear it when we're in bed. You notice it especially after the motor/compressor stops because it is silent. Much noisier than… Read more

we expected. Also, the doors should open further so the vegetable drawers can be more easily accessed/removed.

I love having a french door fridge - I can fit so much more in (compared to our previous side-by-side), everything is at eye level, the shelves aren't overly deep so things don't get lost in the back, the LED lighting is excellent, adjustable shelves make it easy to accommodate large bottles quickly and easily. The door shelves are very large on the right side, the left side is limited but that's because of the ice-maker/water dispenser. You can still fit smaller items but it isn't overly practical.

The freezer is quite large and although it is smaller than our side-by-side freezer, I can still fit a lot in and surprisingly I prefer it. I was forever re-arranging things in the side-by-side because everything needed to be stacked 'just right' to fit. This freezer I can drop things in and I'm done. It's got a handy slide-out drawer for breads or ice-creams and a smaller fixed basket for tiny items (ice-packs, sausages, bacon etc).

The water dispenser is the best thing about the fridge. We've never had this before and it was just an added bonus that this fridge had one, Now that we have one, we will never be without one. Everyone in the family drinks much more water now because of its convenience. The drip tray is also very well designed - no drips on the floor.

The aesthetics of the fridge are also very nice, it looks classy, it's easy to clean and the handles are very sturdy. Overall I am very happy with this fridge (although it's only been 2 months). I would have given it 5 stars had it not been for the excessive noise it makes when running.

Absolutely Terrible Product – Brought in 2017 - ice started to build up at the rear panel in 2021 - got it repaired at out of pocket cost of $650 & in 2023 we are again at the same point. The authorized repair centre guy who came to fix the first time in 2021 said himself that Samsung water dispenser fridges shall be a no go zone for all customers. $2800 unit should have lasted more than what it has, absolutely gutted with my decision to purchase this load of rubbish Show details

Stay away from Samsung fridges!!!!! – I bought the Samsung SRF653CDLS 6 years ago. I got it repaired twice already and 9 months from my last repair its broken down again and just like my past customer service experience this time too they refused to cover the repair cost and referred me to their authorised repair centre( the closest being an hour away incurring more travel cost).… Read more

They actual told me its the way I used the fridge that have caused it! I was livid to hear that because I know I am a very meticulous person who looks after all my things carefully and use it just like any other person would. So how can they just assume that its the way I use it thats causing it instead of owning that their fridge is a lemon? Samsung customer service is absolutely terrible and not in the least empathetic or understanding or even professional. The same issue of the fridge last time cost me $300+ with only 90 day warranty which I think is pathetic when they claim to use original parts for the service. I lost a whole heap of food which in this time of ever rising expenses is not affordable and they offered me a 15% discount for any new products purchased which I would run far far away from! I spoke to a few people who work in the repair industry and they all told me to stay away from Samsung fridges. In actual truth 3 of my friends have Samsung fridges and when they heard about my fridge they told me that all of them had issues with theirs too. Everyone I have talked to says really bad things only about Samsung fridges and online reviews say the same. I should have looked before I bought this load of crap! So in conclusion: Dont lose your money if you want a fridge to last you a good few years. Stay way from Samsung.

Absolutely rubbish – Has been repaired more times than I remember, has just started being unbearably noisy because it’s not defrosting and icing up thus the fan is rubbing against the ice. Without any exaggeration it keeps us awake at night. This was repaired in November 2022, just got off the phone to Samsung with them saying they will not repair it again and I have… Read more

to escalate the complaint. I would NEVER buy a Samsung anything after this. I want to be refunded to buy another brand but in the meantime will post reviews about this faulty fridge so everyone is aware.

This is beyond worst. I spend more time removing ice build ups – Only 5 years old and completely useless. First the ice maker broken down with massive ice build ups and now the defroster seems to have completely failed resulting in massive ice build up. Spend more time melting ice than cooling produce with this fridge. Even fridge repairers are refusing to touch the frodge because of its bad design and how… Read more

useless to repair it. Bought from Good guys five years ago. I've got many samsung product but now completely lost trust in the brand. I think samsung should do something to rectify this situation even if the product is out of warranty.

Update: Samsung reached out theough product reviews site and the response is a joke. "We will send you contact details for an authorised repair centre". Even that took them 3 weeks to say.

I eneded up throwing mine out.

Just stay away. There's plenty of other options in the market.

Terrible. Class action lodged in US! Don’t buy it! – This fridge is a nightmare. Every owner has the exact same problems and Samsung deny fault. The US have lodged a class action and I think it’s time to get one going in Australia. This is unacceptable. I would not buy this fridge if you are considering it!! Show details

Never-ending problems – My SRF653CDLS is 5 years old and has been a never-ending disappointment. The plastic around the glass shelves has cracked and it has had two service repairs, first for the ice maker freezing up and water pooling at the bottom of the fridge and the second because it was freezing milk, etc in the fridge compartments. Whilst these were addressed at… Read more

the time, the ice maker freezing up and the water pooling at the bottom of the fridge has returned and needs to be addressed on a weekly basis. As well as this, the ice maker no longer shuts off automatically when the hopper is full so it has to be operated in manual mode. For a care-free fridge, this fridge needs a lot of care. When my patience runs out, and it will, I will buy a new fridge and it will definitely not be a Samsung.

Worst fridge ever stay away! – Brought this fridge from the Good guys in 2017, first break down in 2019, everything went bad so quickly in the fridge, still in warranty got repaired. Second breakdown 2020 froze every thing in the refrigerator Samsung sent a technician to replace the compressor and back panel. And I just found out the fridge is out of order again it’s not… Read more

cooling at all. It’s less than a year since the last repair. Contact Samsung they refuse to help said three different problems three times so it’s not manufacturer’s fault??? 3 breakdowns in 4 years and they insisted it’s not the product’s problem. Worst fridge and customer service is even worse. Stay away from this fridge if you are smart enough stay away from Samsung don’t be a dumb like me.

Ice maker has design flaw – The ice maker stops working as it does not defrost properly. There is a class action in USA because of it. Hopeless it is last Samsung product I will buy. After jumping through hoops with receipts and photos of serial number, Kath at Samsung stopped communicating altogether??? Show details

Problems with the dispenser – Besides the cooling issues - it takes a long time to freeze things though on super freeze mode, the dispenser takes a very long time to dispense ice cubes up to 5 mins. Show details

Not a reliable product – Purchased couple of years ago, the front doors got rusted, got them repaired under the warranty but after a while the fridge itself died stopped working at all. Not a very good fridge that I would recommend. Show details

Stay away - do not buy!!!!! – Bought it 2 years ago and was very happy with it. Then a couple of months before the warranty was up the icemaker started having issues. It was dispensing water and half melted ice all the time. After a few weeks phoned Samsung and they arranged for the tech to come and repair it. We live in regional NSW so the only tech available could not come… Read more

for a couple of weeks. Not happy but it was only the ice maker after all. The rest of the fridge was ok at that point. Tech came and replaced the ice maker and all ok for nearly 1 week when it started to do the same thing - water and half melted ice. Called Samsung and the tech came again in a couple of weeks. Replaced the icemaker and a computer mother board. Worked fine for a few days and then the same thing happened again. Then the fridge started making a terrible grinding noise and it stopped working except for the freezer. Water all over our timber floor. Fridge got to 14 degrees before we noticed it. Called Samsung again and said now it was urgent to get it fixed. Moved food to drinks fridge. Said they would organise the tech. The tech arrived a week later and said he was only authorised to do a report and not fix the fridge! In the meantime the fridge seemed to be working again (but not the ice maker) so put food back into it after a couple of days working ok. But next day the fridge stopped and it was at 17 degrees. Only noticed when i took out a leg of lamb and felt it was not very cold. Lucky we are not dead from food poisoning. Called Samsung and said this was not acceptable - they offered a new fridge but we had had enough by then and wanted our money back. They agreed and after filling in forms and giving bank details they said they would organise to pick up the fridge. Heard nothing from Samsung for about a week so called them and emailed them and finally they sent me a text with the couriers contact details (even though I had advised them that we don't have mobile coverage and therefore do not get texts until we get into range). Rang the courier but Samsung gave me an incorrect reference number so unable to help. Emailed Samsung and got another number however also incorrect. The courier contacted Samsung and called me to advise the correct reference number and that Samsung had not yet accepted their quote to collect the fridge!!! Emailed Samsung to advise them to collect our fridge or refund the money to us by last Friday. Heard nothing. So the fridge is sitting in the shed awaiting collection and we have crammed our food into a very small fridge. We need a decent sized fridge as we live 30km away from town plus we are in drought and hand feeding our animals and looking at having to truck water in soon and there is an out of control bush fire 12km away from us with nothing but national parks between it and our little valley. So i think we have enough stress without not having a decent fridge and the lack of service from Samsung to boot. Its now 19 days since we returned the forms to Samsung. We will never ever buy another Samsung product ever again. We warn anyone reading this review to do the same.

Meh – We thought we wanted this type of fridge with plumbed water and ice... well... this one was meh... for its price we thought it was reasonably premium. But lots of impractical things about it . Seconds of cold water... really seconds . Crush doesn't work . Drops ice cubes randomly into the fridge... that melt and cause puddles once a month or… Read more

so.

. Left door where the water outlet is is useless.

. Can't adjust height of shelves in door or inside

. Difficult to clean: reliving shelves is a nightmare

. freezer drawers tend to not circulate cold air well if you stack it like a deep freezer and stuff can thaw..

Good things

. If you turbo cool it really works instantaneously

. It doesn't have an annoying doing if you leave doors open

. Drawers are ok.. wish the big long drawer was a bit taller..

Works well ... until it doesn't – We have had this fridge for 18 months and I loved it. Past tense. Loved. After about 6 months the ice maker started freezing up. Ice stopped being produced. Called Samsung, sent someone out, fixed. Great. Happened again. Called Samsung, sent someone out. fixed. Happened again. Called Samsung, sent someone out, fixed. This happened SEVEN… Read more

TIMES. The service department was great, someone came out quickly and fixed it within a week. But each time, within a week ice maker started freezing up.

Finally, Samsung had a technician evaluate the fridge as having a major fault. Offer a refund. Except the fridge isn't in production and the amount they are offering to refund won't even come close to covering an equivalent replacement fridge.

So if we accept a 'refund' we would only be able to get a fridge that is 20% smaller and with no ice/water dispenser. Plus if you get a refund they will take your fridge, then release the money which will be at least a two week turn around. So no fridge for at least two weeks. And then at our own cost get a new fridge (that is significantly inferior to the one we originally purchased) delivered and plumbed in.

Poor form Samsung. We were happy to accommodate you until you wouldn't replace/refund with an equivalent fridge. We have spent hours of our time on the phone to you, waiting for technicians to fix the same fault again and again and dealing with a faulty product.

EDIT: Legally under consumer law Samsung have to repair or refund the product. Because the refund would not cover us buying an equivalent fridge we elected to continue to refund. The repair company refused to repair (as they had done the SAME REPAIR SEVEN TIMES) so instead of trying to negotiate with us Samsung has contracted a new repairer so likely we will need to go through this whole process again before they look at a reasonable alternative.

Samsung customer service bad news from Manila – I was very happy with my purchase until I struck trouble with the freezer door It does not open easily & I was getting frost forming in the freezer. Early September I contacted Samsung customer service ever since then bearing in mind I live nearly 400 Kilometers from Cairns I have had SMS messages that I cant read till I go to town [yes I am that… Read more

rural no mobile service] Samsung does not understand that I keep requesting they call me at a predetermined time on my landline but that is also to difficult for them & email they don't want to use either & I do wonder why it might be a fear of putting things in writing. All I want to know is can I try to dismantle & fix myself or worst case that I take the freezer door off the fridge & take it to Cairns to have a service center fix it instead of having to transport the whole fridge now if I do this do they still honor the warranty. Samsung it is simple get an Australian to talk to me on the phone. Very unhappy Australian customer.

It’s ok – So we needed a new fridge for our growing family and we had a super wide but relatively short space to fill...of course we couldn’t find one that would fit exactly so we measured the space and yes it’s my own fault..I sent my husband by himself to the shops to buy one while I wrangled the kids at home. This is the one he bought. There’s just not… Read more

enough space in general not even a bit just for eggs. It works fine but it’s average and it’s not sturdy in construction as in quality and the freezer bit is the noisiest bloody thing ever so no more midnight snacks.