Sarah Homes

Poor management of build.
Workmanship sub par.
Many hand over issues which were never fully resolved.
Hand over was delayed multiple times meaning loss in rent for months.
The company doesn’t want to know about you once they have received all their payments.

Our entire experience with Sarah homes was excellent. From the initial design and modifications, their assistance with council variations through to the finished product. Site supervisor was excellent and any problems were quickly addressed and fixed. We were quoted a 20 week build and it was achieved in 17. Some of the things we love about the house is open plan, skillion roof, large family lounge, dining kitchen and independant kids area. We feel we have achieved an architecturally designed home from a spec builder. We now have the home we always wanted which utilises the views across the hills and blends in with the surrounding environment. Its like being on holidays everyday.

The build manager was excellent to deal with. He was realistic with time frames and got back to us in a timely manner with queries. We needed to make a few alterations to roof design etc to cope with the weight of solar panels, and increase wind and insulation ratings as we live off the grid and efficient energy is important.

The quality of the build met our expectations and the workers were tidy on site.

The after sales service was good. We experienced a gas leak due to incorrectly plumbed pipes, but this was promptly dealt with and repairs are not noticeable.

Overall the whole experience was very good, the initial design/selection process (we made some changes to standard design without issues and at no additional costs) was efficient and timely.
The whole build was systematically managed so that there was minimum gaps between trades, from start to hand over was only 4 months.
Finishes and quality were excellent, a few little minor issues but all were fixed quickly and with no arguments.
We have now been in the house for 10 months and no post build problems, so very happy.

Presales and design was good as was liaison with the local council
Everything about the build was awful.
Quality is non-existent. The list of problems is endless, some I consider dangerous
Many thing were not finished properly.
There is no recourse, if you want your keys you have to pay in full and finish/fix it yourself.
Reading the other reviews, Sarah work to a system, if it works it works well, if the wheels come off it's a nightmare, it's the luck of the draw which contractors and building supervisor you get.
At the end of it we have a house, it's cost a couple of thousand to fix up the bodges but it probably would have cost more using a traditional builder.

If you are thinking of going with this builder forget it, take your money and run NOW!!! Or in the process of building at every stage get a building inspection before any progress payments are made. I regret building with Sarah Homes and will never again. Quality is very poor, customer service is dreadful especially the building supervisor. Please do yourself a favor stay right away from these people.

We received a lot of help and advice from the outset and made a few changes to the original plan as ideas evolved but that was all managed smoothly. It meant that we got exactly what we wanted. We were able to check on all stages of the build due to excellent communications throughout. The tradesmen welcomed us being on site and explained things to us if we inquired about anything. We noticed a large window had been damaged slightly during transport and it was removed and replaced with a new one without delay. The build quality is excellent and the design very stylish and we have received many compliments from our new neighbors. We now enjoy many happy weekends away with family and friends. Thanks Sarah Homes!

My experience with planning my new build with the consultant was exceptional. Suggestions were offered and discussed with no pressure and I am very pleased with all the decisions made. The building supervisor was attentive to my requests for updates on the building progress. I was happy with the quality of the workmanship by all trades and after handover, the couple of small fixes were attended to promptly by the company.

The service that we received from Sarah Homes was fantastic and the finished product (our home) was built to our standard. The house is fantastic and is everything we wanted. The tradies who worked on the house were excellent and they allowed us access to the house whenever we wanted. We moved in ahead of time into a house that was complete in every way. I would certainly recommend Sarah Homes and if I was to build another home I would use them.

Everyone gets a bit nervous about building a house but we had no issues at all, it was a well managed process from beginning to end and was completed ontime. The trades all did an excellent job and there was no big gaps between trades. The one area where I was initially worried about was the painting but at handover I felt like I had failed as I couldn't find one thing wrong, its was a very good job! The supervisor was always available, or if not, would return calls promptly and the tradies themselves were very friendly and didn't mind us wondering through occasionally. Would recommend Sarah Homes for their efficiency and build quality.

We built 7 years ago with Sarah Homes on Yorke Peninsula. The house was fantastic and anything that we noticed at handover was attended to quickly. At that time the sales staff and our supervisor were great.
We have opted to build our home at Marino with Sarah Homes as we have just sold the beach house. So far the sales staff member and the office staff have been more than helpful and made it easy to finally have approval from council. We are more than happy with our experience with Sarah Homes as our block was a difficult one to be able to fit what we desired in a house plus to fit it on our difficult block. Can only thank our sales member for helping us so much. Looking forward now to the start of the build.