We have been through an exhaustive process or looking at designs, committing to a build and getting a loan from the bank. We started in September 2020 and signed the contract early December. There were a number of variations before we could submit a bank pack for the loan. We finally get the loan approved, notification that we have 2 of the 3 council approvals and prepare to commence the build when out of the blue another contract variation comes in for additional costs and no explanation. After my husband made two phone calls which went to...

Part 2. Thank you Sarah Homes for rectifying my concern. Now fully Compliant and functioning well.
It is unfortunate though, to get a result I had to resort to writing a review...Please in the future follow-up concerns and treat them with proactive rather than a reactive response. I am sure future positive reviews will follow...Kind Regards. Gregg

Had issues from the start with contractors they used for soil testing, 3 visits to site before they got it right.
Had a couple of different building supervisors who were both very ordinary were told at handover we were being to fussy about paint chips in windows and sliding doors which sat in site for 6 months in the paddock and were moved several times by the builders.
They neglected to tell us we needed to order a linen cupboard, we had the cuddly but no cupboard. In the end they would only go halves in one and I had to fit it.
Fast forward f...

I was willing to accept a subpar selections process, hoping the build would be better. Whilst initially it went OK, towards the end, the cracks literally began to show. 8 months on and now we’ve had to lodge a complaint with business and consumer affairs. We were handed over a house that was not compliant - it took them 3 attempts to get it right and luckily the council had our back on this work. We were lied to by the sit supervisor and building manager. We still have defects such as cabinetry coming off of the walls, skirting boards coming of...

We were overall very satisfied with the planning and build process with Sarah homes. The initial consultations with Carmen Wright were excellent with her thorough processing and eye for detail. The planning and documentation stage lagged somewhat with at times frustration with Head office not getting back on details and queries emailed with sometimes long delays and the need for direct meetings at the office. However, the build itself went well, with great liaison with the site supervisor Richard Jones. His helpfulness and ability to solve conc...

We had all of the site management problems that other 1 star reviewers have mentioned, however, it has now been just under 18 months since we got the keys and...
- We have had to go to Tribunal to have significant structural issues fixed (Sarah would not return phone calls or emails). After Tribunal found in our favour, the problems were fixed.
- We are now going through the first round of "regular maintenance" and every (I do mean "every") maintenance person is finding significant problems; airconditioning vents not connected in the ceiling sp...

Our initial meetings with our New Homes Consultant were extremely positive. My husband and I were "new" to the building process and Mark Taylor was well-informed, efficient, very helpful and personable. The workmanship and build quality was excellent. If we had any issues, they were resolved in a timely manner. Our final cost was a little over our estimated cost, but was not anything the builders would have forseen at the commencement of the build. Thank you Sarah Homes.

My build was managed in a professional friendly efficient way, on a strong base of two way communication.
The workmanship throughout the process was of a very high standard. The complete build ran on time and in some cases early and I have had no issues since completion. My build stayed on budget and the team at Sarah Homes were extremely enabling and supportive throughout. Mark Taylor was my first contact and working with Mark set up the entire home layout. Liz Thamn guided me through the selections process, the standard range of fittings and ...

After a devastating house fire left me without my home of 30 years, Melissa Stanton made the process stress free and as seamless as possible. From the design process to selections. We designed a spectacular home while taking into account practicality as well as resale and value for money. She gave me some good tips and assisted me in sourcing my own flooring at a competitive price. Kirby in selections was a real sweetheart and very patient. My site supervisor Jake was a professional, approachable guy. He was always available when I had a query ...

Everything from contacting the New Homes consultant to the way she handled contracts, build deals, and any statements that we may need more elaborate information on were spot on! Our New Home Consultant was and is extremely helpful in every way we could possibly imagine! My partner and I are very happy to have her as our New Home Consultant! If I may drop a name, her name is Melissa Rowsell. Just an amazing woman to get the job done!

We have built with another large volume builder and had many problems .We were very pleasantly surprised when we started building with Sarah homes every aspect was dealt with professionally and effectively. This was a investment property and when we went to sell was sold on the first day listed for sale the purchasers loved the quality

From our first contact with paula of Sarah Homes in victor harbour she guided us through the process and listened to our needs for our new home and came up with ideas and plans that suited our needs an excellent representative for sarah homes would recommend her to anyone.Then onto the build our supervisor (Jeremy) was excellent the finished product was exactly as we envisaged and maybe a little better than we expected he listened to our issues and acted on them accordingly as did we to him, he went above and beyond with his help for our solar ...

The whole experience was great, from the time we spoke to mark at the display home to the end product, we could not have asked for better, no problems at all and no cost blow outs, thank you Mark Taylor for your tips that have made our home perfect and Jake the supervisor for keeping everything running smoothly, you employ top tradies

Alex Stender was so thorough with the planning process helping us to turn our minds to things such as the window structure, benchtop top size and lay-out. As we were building a beach-house he also helped us get the best sea views by designing the balcony with the best angles. He thought of everything & made the whole process enjoyable without any hidden surprises. The price was exactly what we were quoted. He is trustworthy, honest & reliable always keeping us informed every step of the way. The building & construction phase was seamless. We were given our building supervisor Jake who kept the project on time & to a high standard. The building was completed in the timeframe suggested. We could not be happier with the finished product.

After getting mucked around by another builder, we came to Sarah homes to get our dream home built. The build was completed in record time and we are very happy to be in our new home. Leigh was very helpful and made sure we understood each part of the contract and inclusions before we signed it.

From start to finish the team at Sarah Homes worked really hard with me to help our dream beach house be created.
When we were first deciding on the block of land Lauren sat with me for over an hour going through design ideas to ensure we could build something we’d be happy with on the block. She even drove past the block and contacted the council to get some preliminary checks done. This gave me the confidence to enter into the contract to buy the land.
There were 4 owners of the property which was tricky to handle with the design but Lauren p...

Poor management of build.
Workmanship sub par.
Many hand over issues which were never fully resolved.
Hand over was delayed multiple times meaning loss in rent for months.
The company doesn’t want to know about you once they have received all their payments.

The main problem was that the site supervisor by his own admission, seldom attended the build. So the quality was very bad because there was no-one supervising it. Eventually we had to go down to the property every week, find the defective work and email the site supervisor who would seldom respond. So many of these problems were still there at hand over time when they were not eager to fix them. One of the worst was that the roofing iron was not attached to the roof joists in one area and it had also not been cut to size. So iron was just flap...

Sarah homes did a good job on my first ever home. They helped me throughout the process of securing my property and the build itself. The sales consultant did a wonderful job creating and modifying the Drysdale 3E design to my personal specifications. The only fault I could find with Sarah homes was the communication at the head office. There was only one time where I though the communication wasn’t the best. But after a while of hassling I got answers which explained the communication drop. Overall the communication with the builder and the si...

Our entire experience with Sarah homes was excellent. From the initial design and modifications, their assistance with council variations through to the finished product. Site supervisor was excellent and any problems were quickly addressed and fixed. We were quoted a 20 week build and it was achieved in 17. Some of the things we love about the house is open plan, skillion roof, large family lounge, dining kitchen and independant kids area. We feel we have achieved an architecturally designed home from a spec builder. We now have the home we always wanted which utilises the views across the hills and blends in with the surrounding environment. Its like being on holidays everyday.