Scorptec (Scorpion Technology) Online store

Decided it was time to purchase a new desktop gaming pc, browsed the online store and began researching the desktop towers available. After much deliberation, MSI Infinite 9SH was the way to go, priced very fairly for what they offer. Solid internal components, more than capable of providing high performance for the simulators I run while in a very compact tower making it extremely portable which is a big tick. Scorptec service was fantastic as always. Computer was out of stock in Clayton store, ordered from supplier and arrived in store by the...Read more

I sent them the following: and a week late, they still hadn't replied to me.

Hello there,

First of all, I want to thank you for my new flight simulator hardware, it's just fantastic. Please understand that I am a polite gentleman and rarely complain. However, I am disappointed and upset about the shipping costs. I paid $53, the fastest way to get this, as I had to get home and leave it up there at work.

1) Why did Startrack take 6 days to delivery my order, when it informed me on you web site, that the most expensive shipping would only tak...Read more

I recently bought a new Huawei MateBook X Pro from this company. I was expecting the latest version of the laptop to be given but instead, they gave me the previous version of the laptop (2018 instead of 2019). When I tried to call to ask them to look into it, they confirmed that they gave me the older version. Instead of rectifying the problem, they asked me if I have opened the package. I told them I only took off the plastic wrapping and lifted the lid of the box. Nothing in the box was touched - that was when I realised that the Matebook (2...Read more

Claiming warranty resulted in:
- Immediate rejection of the claim
- they refused to accept they had a responsibility to repair or replace the item
- they demanded fees for repair and restocking of warranty items
- they try and get you to record the conversation within their system so they control the evidence of communication
- they require you to accept terms which void your customers consumer rights

The last one is the worst:
They demand you accept
- additional fees without knowing if you will incur them...Read more

We purchased a $2500 computer for our son in early January 2019, our son is year 12. We have had issues with the computer from the start. We have returned it once to receive it back 3 1/2 weeks later yet it still had issues, we have not been impressed with the response from Scorptec who have basically tried to avoid taking responsibility for the faulty product they sold us. Although a couple of staff have tried to be helpful with trouble shooting overall there is a lack of concern that this is continuing to interrupt our son's school work duri...Read more

I have just received a new PC from Scorptec. Right from the beginning I found that dealing with this company was professional and efficient. Emails were replied to within hours, phone calls were friendly and helpful. The person I was working with, Romeo was excellent. The process of choosing parts and paying was easy and the level of communication throughout the whole time was excellent. I knew exactly when all of the parts had arrived, when the build had begun and when the computer had been shipped. It arrived really well packaged with no omi...Read more

Buyer Beware
We purchased a mainboard with three years warranty. The mainboard stopped powering up after 18 months (well within the warranty period). Since conducting Return Authority we have been given all types of excuses to why the motherboard cannot be tested therefor replaced or fixed. After reading some of the reviews on this page and google there seems to be a practice of trying to get out of warranty claims.
Excuse where plenty full such as;
• The item had rust on a USB housing.
• We live to close to the water.
• Thermal paste in the CPU socket.
• The CPU bracket has been modified.
• There is liquid on the board.

It seems that the number of excuses to why the motherboard and not be tested, fixed or replaced is endless. ...Read more

Ordered 24th Jan recieved 31 jan in Tassie. On opening the 2 boxes I found every carton that each individual item came it, showing that they were genuine articles used in the build. Quality of build exceptional is the least I can say, plug in the power, do the normal setup of windows and away we go. Cannot be more pleased with the service and the product AND the price which was cheaper that a much less optioned unit from Hardly Normal !!!!

February 21st 2019 Update: Support

Due to uploading of a driver for my video card that seemed not to w...Read more

Bought a AOC CQ32G1 monitor (Order 1049071) which was of unacceptable quality, clearly dimmer bottom half of the screen, random ghosting issues and visible horizontal pixel lines such as old aperture grill screen would have. I brought it in Auburn, Sydney store where I was told that such poor quality is normal for larger monitors and that I cannot get a refund. I was forced to pay a re-stocking as the monitor was of unacceptable quality and ordered a new monitor Acer XZ321QU (Order 1053030), upon arrival it had clear signs of the package being ...Read more