Son spent $3500.00 and can’t get a set of screws to put the thing together. That was two months ago

Ordered a wireless product from them and they sent the wrong product. They refused to provide any support re return via phone or email. Only available option is apparently to submit a warranty claim online and wait for an indeterminate amount of time... Terrible customer service but sometimes cheaper than others...

Great Card, big boost in performance to my 1080ti and runs cooler as well and quieter. Well worth the long wait time!

I tried to buy software (Microsoft Office), but before buying it I wanted confirmation the software was legitimate. As they have suspended phone communication, I tried their email service which has a claimed 24-48 hour reply policy. I sought a response to two straightforward questions: (1) what is a media less software copy; and (2) is the downloadable version an original/legal version of Office. After newly a week (and a follow-up email) I am still awaiting a response. I can only from the non-response assume that Scorptec has something to hide when it comes to software.

Overall an ok experience. There were delays with my order even though when I originally submitted my order all the items were available. Very hard to get in contact with them to discuss. Sent multiple emails with no reply. As of today I am still waiting for an item which is holding up my PC build. After spending over $8k on my order I am disappointed with the customer service. If you do not require any customer service and/or are not in a rush for products, then I would recommend using Scorptec. Prices are competitive

The people at Scorptec went above and beyond what was necessary for my PC build. When an item was unavailable they waived the extra costs, did not make me pay shipping for an item that was not at the building location and were available to answer any queries I had about my system. I thoroughly recommend Scorptec for anyone wishing for a trouble free pc build experience.
Thankyou for all your help Scorptec!

I purchased a MSI B450 Tomahawk Max on the 27th of July which arrived with a faulty RAM slot, meaning that the entire computer was unable to run. I was hoping to be entitled to a refund but the Aftersales Manager at Scorptec Clayton, Arthur said that I was only entitled to a repair after meeting him in person.

Timeline:

27 July 2020: The motherboard was collected
29 July 2020: Sent graphics card in for testing as I believed that it was causing the issue
25 August 2020: Graphics card was shipped back
10 November 2020: Motherboard was sent in for testing
20 November 2020: Fault was detected
9 December 2020: Refurbished motherboard was sent back...

i ordered an RTX 3060 TI on Christmas day, i used express post, the item arrived within the 2 business days! the staff at scorptec handled my order so quickly and efficiently im surprised i hadent known about them before my purchase. it was normal price and great service, i cant complain and we need more companies like this, easy online services and legitimate. another customers only complain was a refund was hard to get started as their phone numbers are currently out of order, as long as you know how to find their contact even a refund only t...

Recently got a refund for a pc case cause scorptec advertised that they happened to have the case i wanted in stock. Purchased it asked a few questions within the hour got all my questions answered and even some question I had yet to ask were already answered. And to top my day off they've already processed my case and she's on her way home!

I placed an order for a screen at the start of October !!! A good month later got an eta of December 3... still nothing then after that date passed got told they couldn’t supply me the screen at all... and I had to change to another ... could have told me after I first ordered it! Now I’m waiting for them to get back to me about this whole different screen they gave me an option to buy ... when will I hear back maybe end of Feb?? Do not order from this company!!

Ordered "in stock" parts 3 weeks ago, keep getting new promised deliver dates, no phone number or email to talk to anyone, this is unacceptable business practice.

My experience with Scorptech was enough for me to never want to shop with the company again.

I placed about 4 enquiries through regarding a refund on a GPU (RTX 3080) that hadn't arrived in 3 months and there was no response. The photo attached shows their website had been partially disabled such that you could not contact them in case of situations such as these which is terrible customer service.
I was finally able to contact them directly by searching online for a store phone number, however, the fact that all my enquiries were ignored is t...

I placed an order and wished to change an item as the original was on a long lead time. I left 4 messages over as many days (or more) and got one reply telling me the item was on a long lead time and I should consider and replacement. I suggested the replacement but have not heard from them after 2 working days. I have cancelled the order and requested a refund, still nothing heard. The fact they block their phones puts customers from outside the metro area at a great disadvantage, my next option is to drive 150K and eyeball them but they probably have the door locked as well. Amazingly bad customer service that warrants no further business with them.

Non existent customer service. Been trying to get a hold of them through email, or under order correspondence nothing. Phone line also suspended.

Update - someome reached out finally. Items are now scanned and "ready for dispatch" hasn't been shipped yet I wonder how long will this take on top of waiting a month and a half. In addition i've emailed countless of times to ask whether i could pick this up myself still awaiting for response.

anybody out there planning on buying a computer, PLEASE do not buy from scorptec. if you have any issues with the system they give you (and i had douzens) you will be absolutely screwed

put a lot of money into a custom made high end machine. 3300 bucks. after using for a few weeks, started to notice some issues. as months went by, more and more.
the computer didnt have the correct sound drivers installed. was actually impossible to switch between headphones and speakers with the default setup they gave me. managed to fix this with a lengt...

I've sent multiple emails to try and get one simple question answered yet it seems the only time this company responds is to negative feedback. My order number is 1587038. I attached a picture of my purchased items with the questions also on the same page. Hopefully someone in this company knows the basics of customer service.

Customer Service is Atrocious!
I placed my, substantial, express order over a week ago, fully paid and everything was in stock, my receipt confirms in stock, and it still has not even been picked yet.
Received an email stating a new ETA for one of the items to come in to the warehouse is a further week away, yet the webpage still has it listed in stock, and even at a store I can walk to in 15 minutes.
Email says to contact them to discuss options yet all contact methods are disabled, and all messaging sent via my order have been completely igno...

Got a reply today - so I appreciate the quick action to rectify the order today and get it on its way.

I've ordered my RTX 3080 along with other parts to assemble a PC on 01/10/2020.
Just received an email 2 days ago saying they've shipped the rest of the parts except for the GPU.
The whole order got splited into two and they put my GPU order date as 08/12/2020 without explanation.
I've tried to contact them via email for 2 days and still got no response.

Ordered printer supposed to be in stock and I paid for it ! No printer ! Delayed till 8th December! No printer! Delayed now till 4th January. In their platform I asked for refund as I was supposed to start there. No reply. I think I will be going to small claims tribunal or vCat! First step Small Claims Tribunal. The store was easy to locate. Nothing except payment after that was easy as no responses. Lots of range out of stock. I can’t be satisfied as I purchased in November and I don’t have it.