i bought a Distro plate from these guys plaid express order was processed and posted within a day was shocked by the speed was so happy with the service i order a 3080 from you guys as well communication was very good for every step they took

Customer service is lacking, three of 8 items needed to be returned for defects, and it was such a hassle to get anything done for each of the three items. I would not recommend them and will not shop with them again.

Website states they accept returns within 5 days if unopened, but they wouldn't let me upgrade to a more expensive keyboard citing covid concerns. It they were so concerned about covid spread they shouldnt be operating at all.
Will never buy from them again.

Purchased a monitor after calling ahead to ensure they had stock. They said yes and it will be shipped within days. I purchased it. After weeks of getting on going automated emails pushing back my order I get another email saying it's now a whole month away. The lies are infuriating and I worked from home with a tiny screen waiting for weeks for a big one to now have to wait nearly 2 months. They seem to not care at all. Don't sell monitors if you don't have stock and don't lie about it. Really simple.

Ordered a $500 graphics card only to have a worse gaming experience due to the new card highlighting issues with other components that need upgrading.
As the graphics card is not faulty Scorptec will not entertain a return even for a credit note for another purchase.
Customer service response was terse and unsympathetic - can’t change your mind.
So - make sure you do all your research and are happy to take a risk of incompatibity with your setup.

Back order purchase with changing ETA due to COVID, all I can say as it hasn’t arrived yet is their communication platform is top-shelf & they’re good at keeping you up-to-date

Son spent his 21st Birthday money ($2600) on products to build computer. Pins did not align and when trying to fit together, they broke. Scorptec aren't interested. Son can now not build unless he pays another $600 to replace part with broken pins. Unfortunately, as a uni student, he doesn't have spare cash sitting around! Nor does anyone else. Thanks for ruining his 21st and wasting everybody else's money Scorptec. No customer service at all!

Irrespective of delivery times at the moment, they are also slow to dispatch from their warehouse. I ordered on Saturday night and it got dispatched Wednesday after 5pm. On the other hand I ordered from Centre Com also at the same time and it was ready the next day, Sunday. Wish there was a dispatch ETA when you order.

Wrote a harsh factual account of my experience, that included Intel Philippines, an hour ago, now deleted. Half an hour later I got real Phone Calls from both parties both supportive after days of trying to buy a NUC cable. All resolved at this stage, Unit being taken back under warranty, waiting for DHL collection info.

Sales staff made a mistake on the dating of my invoice, which meant my order didn't qualify for the promotion which was a huge reason I bought the product in the first place. That's fine that happens, but 6 weeks later I have sent 10 emails, spoken to 4 different people and done the live chat 3 times, still no answers about fixing their mistake. Absolutely zero attempts to reach out to me, I was doing the chasing every time. Terrible, terrible, terrible service. I have warned everyone I know not to shop there because of this and that is a few thousand dollars a year so good job.

I purchased a Thermaltake S100 case from this website, the UI probably needs a refresh but they did have a wide array of reasonably priced products. The payment process was quick and easy, and I was provided with a tracking number within the hour. I received the case in under the estimated delivery time, and it was extremely well packaged with no discernable damage. I'll definitely buy from them again.

The company outright refused the return of an unopened product. The company blamed covid laws for the refusal. Customer service was non-existant and the inferance was it was my problem to deal with.

Just to counteract negative review bias a bit. Ordered multiple items for a PC build from Scorptec, but was notified that one of them (the fans) wouldn't be stocked until an extra month. Worried that it would delay the other items assuming they'd be freighted together, I sent a message via the order page asking to cancel the fans (as there was no automatic cancel button like Amazon).

Given the reviews I've seen and since we're in the middle of Covid, didn't expect to get a response anytime soon, but within a day their customer service rang me and got everything sorted smoothly, cancelled the fans and even reduced my freight cost.

I would leave them 0 stars if I could. Horrendous service. Their response to COVID-19 is to have no customer service whatsoever. I bought an expensive product from them and was misled by the picture of their website. When I wrote to them asking to exchange the product and pay any extra that needed to be paid they said they werent taking any products back due to their covid policy?! This makes absolutely no sense as customers make mistakes and it should be fairly easy to make exchanges on products - I wasn't even asking for a refund so they would have kept me as a returning customer. There was no flexibility or leeway given - This is a terrible business. I will never be dealing with them again. Disgusting.

I've purchased this item around 3 weeks ago. Initially the wrong item was delivered. I drove to Scorptec in person and tried to solve the matter but was told to contact Amazon. Contacted amazon a handfull of times by now and still nothing. Seller does not answer phone and dont respond my emails. I've checked the reviews in here and there are quite a few other customers in the same situation.