Scorptec (Scorpion Technology) Online Store

Extremely disappointing customer service — order still unresolved after more than a month I am extremely disappointed with my experience with Scorptec. I placed an order over a month ago and never received it. After investigating the matter with Australia Post, we were advised that there appeared to be an issue with the tracking information —… Read more

either the sender had used the wrong label or provided an incorrect tracking number. I have documentation relating to the investigation and the communications with Australia Post.

Despite this, Scorptec has maintained that the parcel was redirected to a parcel locker and has required me to wait while they conduct their own investigation with Australia Post. That investigation has now been ongoing for more than three weeks, and I still do not have my order.

The most frustrating part of this experience was being told that I needed to lodge a police report before Scorptec would resend the item.

I refused to do this because I simply do not know what happened to the parcel. The police report asks for information that I cannot honestly provide, and I am not prepared to make statements on a legal document about circumstances I have no knowledge of.

I contacted Consumer Affairs Victoria for advice and was advised that I did not need to lodge a police report in these circumstances.

After more than a month without receiving my purchase and without a satisfactory resolution, I have now contacted my bank to investigate the transaction and have organised a refund.

I completely understand that parcels can sometimes go missing and that delivery investigations can take time. What I find unacceptable is that, after this length of time, the responsibility for resolving the situation has effectively been pushed back onto me as the customer, including being asked to make a police report about something I cannot explain or verify.

I have kept all correspondence and documentation relating to this matter.

Regardless of the eventual outcome, this experience has completely changed my opinion of Scorptec. I would not purchase from Scorptec again and cannot recommend them based on the customer service I have received.

For me, the issue isn’t simply that a parcel went missing — it’s how the situation has been handled afterwards.

If I could give a 0 star rating I would. Don't EVER consider buying from them, not matter the price. I first ordered something for delivery, cheap price after searching, listed as in stock. Paid extra for next day delivery. Didn't come, get a… Read more

message later that day oh sorry there's been an issue - now coming 5 days later (next week). I complained, fair enough they refunded additional next day charges...

A week later (now after black friday sales have come and gone) still nothing, then the kicker - get an email oh sorry our supplier doesn't have this is stock, next delivery is 2 MONTHS later in the new year! Losing the plot at this point, ask to be escalated to support to call me back asap to work out solution. Get a message ... sorry our customer support team has a high volume of calls and wont be able to contact for another 5 days.

They finally call, no solution, no real alternative, no discount on something more expensive as an alternative... no care or customer service. Fine - no busines, cancel get a me a refund.

NEVER GOING TO BUY THERE EVER AGAIN

It was amazing, it came in quick even during the easter holiday it came in like 2 days after th e holiday finished. I put an ethernet cable in it. That was pretty cool. Before i put the internet thing on it idk it worked though. Now i can play video games for example

awesome pc it runs great and havent had any issues at all. 100% recommend buying from scorptec Show details

I Picked up the Gigabyte Fo32up 240 hz oled from them the screen is the best ive ever used. The blacks are perfect , colour are set perfect staright from box

I brought a defective NZXT Kraken Plus 360 AIO liquid cooler from them, I sent it back, they claimed to test it and said they found nothing wrong with it, i called them and said it is clearly defective it needs further testing, they then sent me back what appears to be a brand new unit, it was also defective... Dodgy company, will never shop there again. Show details

Bought a Gigabyte Aero X16 laptop in March. It started failing in April (kernel stack heap error or some such). I am a single mum with two boys with complex health and mental health problems. I heard nothing from Scorptec until 6 weeks later, by which time I had figured out how to reinstall windows myself. However, it is doing it again now… Read more

(August) resetting every day and sometimes showing a VRAM error. I don't know what any of this means but it sounds like a warranty claim to me. However, I can't get any response from Scorptec's phone numbers. You just get put on hold then hung up on after 5 mins or so. Web forms have finally resulted in a link to get the warranty form working, but they sure put roadblocks in your way.

Scorptec is the absolute pits! I've been a customer for a number of years and always thought they were a step above other pc retailers. I recently purchased a rx 9060 xt GPU from their online store. Long story short, it was severely faulty,… Read more

resulting in uncontrolled power draw, and putting my PC at risk.

I submitted a warranty request, and I was told it would be 2 to 4 weeks after being received. Fast forward 1 month, and I haven't heard a thing from Scorptec. I tried messaging on the warranty ticket multiple times, and had no response. I tried calling their warranty team, their phone just auto hangs up after a few mins of on hold.

I end up having to submit a new request for assistance, at which point I just receive a refund. To add insult to injury, the refund is not to my payment method, but to their in store credit that can only be used by email or phone. There is also no acknowledgement of the amount of time I've been waiting for my warranty, or the fact they have absolute garbage customer service.

They've lost me as a customer.

I used to be a regular Scorptec customer when they had a store near my home. Their prices were good, and I was generally happy with the service there. After that branch closed, I started dealing with their online team, and the experience has been completely different. Replies to emails and support tickets regularly take one or two weeks, and… Read more

sometimes several weeks. With warranty tickets, I would often receive an automated message asking whether the issue had been resolved before anyone had actually replied to me. Responding would then start another long wait.

My last warranty issue became unnecessarily slow and complicated. After I complained about how it was being handled, they rejected the warranty claim and returned the faulty item to me. Every message during the process took another week or two, which made the whole experience extremely frustrating.

I was a loyal customer for years, but I will not shop with Scorptec again. There are other computer retailers that respond much faster and are far more helpful when something goes wrong.

No warranty service. I got a faulty PC from them. Upon return, it took them 2 weeks to confirm it is not turning on and send me a WRONG replacement at half price without compensating the difference. I tell them the replacement is not as expected, they provide an incompetent irrelevant reply and just close the ticket. I raise another ticket just… Read more

directly pointing out the replacement is wrong and ask to refund the difference so I can fix it myself. They start technical troubleshooting instead of just checking their papers to see the product difference. Overall 1 month passed and I don't have what I paid for.

Bought and paid for a cpu mobo bundle paid postage insurance through scorptec package arrived damaged cpu or mobo installed professionally and wouldn't post no visible damage tried going through insurance with the postage company only to find out scorptec didn't pay the insurance with the carrier and refused to fix or replace the product went… Read more

through a PayPal claim to try and get the money back but they refused.

Scorptec refused any liability and after months of fighting I still have no solution.

I will personally never trust this Company in future.

Poor customer support and communication, I purchased a Asrock B850 steel legend motherboard, wanted to return it, it's brand new unopened, I had learned these boards have been frying amd 9000 CPU's and I wasn't interested in playing russian roulette with my 9800X3D, especially considering this is replacing a intel i7 14700k and motherboard, this… Read more

is a out of the frying pan and into the fire scenario.

I tried contacting them and explaining the situation and said I'd be willing to pay delivery as well as purchase a different board one that was $100 more expensive meaning they'd make a bigger sale and be able to resell the Asrock board, I got nothing but radio silence.

I told them I filed a report with the ACCC, and then they responded, the message was strange kinda passive aggressive, they made a comment about my ACCC report

"If you still think that an ACCC complaint is still necessary for this request, we won't stand in your way of your perceived rights."

I'm like you don't have the capability to stand in the way of customers rights, such a strange response.

Although I believe in my situation it would be considered change of mind and the ACCC most likely won't do much, I'd have to use the board and wait for my CPU to die before they'd help.

Although I recommend anyone who has a defective item within warranty to contact the ACCC and file a report you owe it to yourself and the customer after you, don't let them get away with dodgy business.

I asked if I could drive in to the store and return it that way, as there's a store 40 min away, figured the process would be quicker then sending it to Victoria, got no response, was going to call them and confirm I could do this, but after reading all these negative reviews I think I'm gonna cut my losses, I could return it to these guys they'd probably just take the motherboard resell it and not refund my money, their that maliciously incompetent.

I've already bought a different motherboard from computer alliance a store with a much better reputation, wouldn't recommend buying from scorptec.

I purchase a Synology NAS and two Synology drives off them to see that less then two weeks later, they were selling this exact bundle for 30% less. Be aware of their statement to customers is basically tough luck. They will not honer price matching for discounts offered by them, even if the product goes immediately on discount after purchase.… Read more

This policy is pretty outdated in 2026. Most mature companies will honer the discount up to two weeks after purchase.

I would not have confidence purchasing off them again knowing that i was getting a fair price

Dishonest company. Ordered a wrong part but only realised after it was sent off, requested a return and sent their package back before opening it (at my expense). They went on to claim that the box and product had been opened and are pushing for a 15% restocking fee. Don't recommend but, if you want to deal with them, document and photograph everything. You should also video the opening of the package just in case. Show details

Purchased a Yealink handset for $269.00. It did not note in the specs it wouldn't be compatible with an NBN modem. Had loads of issues trying to get the handset to work (and issues with NBN itself that delayed me in being able to test the handset properly). Made contact with Scorptec within the 30 day return window to ask if the handset was… Read more

compatbile with NBN modems and they directed me to raise a ticket directly with Yealink's IT to confirm it wasn't compatible and then look at a refund or replacement handset. Made contact with them shortly after getting confirm from Yealink it wouldn't work on NBN to be advised by Scorptec 'your out of the 30 day window and you dont have original packaging'. The packaging I can accept (would have been handy to know this earlier though rather than wasting my time) - but outside the 30-day window was because of the run around Scorptec sent me through.

faulty warranty claim, customer service just palms me off to contact the manufacturer even though under ACL my business dealings are with the retailer I purchased the product from. extremely unhelpful, I will be taking my business elsewhere in the future. Show details

RA 248198 (In Progress) My PC was working just fine, I was patting the dog, when it shut down, i saw it out of the corner of my eye, and said to my wife "i wonder why the PC just shut down" or something very similar. i later went to turn it back on, and 'no power'! i had my old PSU so tested with that, and still the same issue. so assuming it was… Read more

the motherboard, i went and bought MB/memory and CPU. tonight, I wanted to see if I can backup my RAID 0, but it was tied to the faulty motherboard, strix itx z390. turns out i had a spare one of those laying around, so was going to plug in the two drives and see if i can recover a few folders that were empty after being backed up. so i plug in my old PSU and it's not working, which was very odd as it was working when i tested it the other day. when i plugged in the CPU part of the plug, the PSU test still worked, when i plugged in the 24 pin as well, the PSU stopped working! so i tested with the old cable, and old PSU, and it worked! *now i have to return that MB/memory and CPU. so, the cable to the motherboard, is faulty, not only that, the PSU is completely dead. it doesn't have a PSU self test button, but apparently the fan should spin up when it gets power to it, this is not happening. tl;dr, given this major fault, i am requesting a refund, and i'm going to just use my old 650W Corsair RM650i.

"Our goods come with guarantees to our customer that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

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I think the point I'm making, is that I gave the money to you, and not the vendor, ACL would state the refund comes from you. Please provide a full refund at your earliest convenience, as you have already determined the item has a major fault.

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Please escalate this for a refund now

Under Australian Consumer Law (ACL), the responsibility for providing a remedy (refund, replacement, or repair) lies with the retailer who sold you the product, not the manufacturer.

The retailer cannot tell you to deal directly with the manufacturer—that’s illegal under ACL. They must offer a solution if the product fails to meet consumer guarantees (acceptable quality, fit for purpose, etc.)

You can also claim compensation from the manufacturer in some cases, but your primary right for a refund or replacement is against the supplier (Scorptec), because they sold you the PSU. [consumer.vic.gov.au]

If the fault is major (unsafe, doesn’t work as intended, or would not have been purchased if the issue was known), you can choose a refund or replacement from the retailer. [consumerpr....wa.gov.au]

So in short: Scorptec must refund or replace the PSU. They can later seek reimbursement from Lian Li, but that’s between them and the vendor—not your responsibility.

Fantastic customer service. I changed my order a couple of times and ultimately had to cancel the parts I ordered due to personal circumstances. They were amazing the whole time. Intend to order next year through them. Show details

Disappointing Customer Service Experience I recently spent approximately $7,000 on components for a new server build from Scorptec. Unfortunately, the motherboard I received (ASRock X870E Taichi Lite) had a defective SATA controller that caused repeated link resets and communication errors with connected drives. The affected controller… Read more

experienced constant PHY resets, accumulated over 200 UDMA CRC errors, and resulted in system instability.

After extensive troubleshooting and purchasing an additional PCIe SATA card to isolate and work around the issue, I was able to confirm the motherboard fault.

When I contacted Scorptec with documentary evidence of the problem, I was told they would not process a refund without physically returning the motherboard. While I understand this is their standard policy, I explained that disassembling the system again after the significant time investment in building and troubleshooting wasn't practical, particularly given that the defective component represents a relatively small percentage of my total spend with them.

Despite providing clear evidence of the fault and my circumstances, Scorptec was unwilling to make any exception to their policy. The lack of flexibility on a substantial order, especially when a workaround has already required additional expense, is disappointing.

I won't be purchasing from Scorptec again and would encourage others to consider retailers with more accommodating customer service policies for high-value orders.

These guys get a pretty bad rap, I'm sure some of it is justified, my experience however has been quite good actually. Ordered a SSD and a coax ethernet cable kit and both were shipped pretty quickly -- so-far I think they're both working but I haven't tried them yet!

Scorptec has always been really reliable and I've ordered from them frequently and never had any issues. My recent order was the same experience I've had before - reliable and consistently good. Show details