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Scorptec (Scorpion Technology) Online store

Scorptec (Scorpion Technology) Online store

2.9 from 21 reviews

Reviews

(8)
(1)
(0)
(4)
(8)
  • Product Quality
    2.7 (12)
  • Return Claim MadeYes (6) · No (8)
  • Shipping
    2.6 (5)
  • Warranty Claim MadeYes (7) · No (6)


Daniel S.

Daniel S.Sydney, NSW

Don't use courier as a delivery service

published

great place to shop. But courier service on the other hand not helpful. i was not there for the first drop off, but the second time i told them i was not going to be there on that date. I wish i would of had it just dropped off at the post office. Now waiting for phone call back from Scorptec.
I'm waiting

1 comment
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)

Michael J.

Michael J.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Fantastic Product Inventory, Great Customer Service

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMSi Infinite PC
See all answers

The reviewer stated that an incentive was offered for this review


fsayed22

fsayed22Sydney, NSW

  • Verified customer

Great service

published

Went in to the Auburn store a few weeks back, first time shopping with Scorptec. Would happily recommend, based on customer service from sales people. Special mention to Tex and Syd.

Return Claim MadeNo
Warranty Claim MadeNo
Kristina Sanchez

Kristina SanchezSydney

  • 4 reviews

They will say items are in stock to stop you from buying elsewhere.

published

I bought a Phanteks mITX case and a Cooler Master PSU both of which were said to be in stock and after I purchased them they said it won't be available for a week. Its been nearly 3 WEEKS NOW and they still say the PSU hasn't arrived yet. I'm not even ordering by delivery mind you, I'm ordering for PICK-UP. On top of this, when I question them about my order it takes them a whole week to reply! WHY? Do you purposely ignore my emails?
I've always bought from Mwave and PCCG but decided to buy from Scorptec because the items I wanted were a bit cheaper and in stock. Never again.

I do not recommend this store to anyone. You have been warned.

Product Quality
1 comment
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)

Courier and lack of response to my complaint.

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedFlight Simulator Hardware
See all answers
2 comments
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)
Dr. Hasen Williams
Dr. Hasen Williams

Abhorrenr customer service

published

Warranty was to be returned to me. Wasn't posted back for 4 days. Supposedly due to a courier failing to collect which is utter crap. Offered to pay express shipping return. Was told it would be express. Ended up having to call them to find out that it was only standard shipped. Because it only takes 1 to 2 days anyway. Three days later package arrives... That wasn't what I wanted. I would have gladly paid extra for it to be expressed given I had been without a gpu for 3 weeks already given their abysmal warranty checks. Will never purchase from this company again and will make sure to go out of my way to make sure all friends, communities and online gaming buddies know to never purchase from them either

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Purchased5700xt
See all answers
1 comment
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)

  • Verified customer

Completely ridiculous handling of warranty

published

Items purchased 17/6

Warranty claim lodged 25/7

Followed up in late August, was told to re-lodge claim as they had no idea about it

Warranty claim finally approved 10/9

Warranty claim rejected 19/9 (nine days later) as "items not received within 14 days"

They've been difficult to deal with the entire time, failed to respond to emails, hard to get a hold of anyone... will never order from Scorptec again

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)

Adam T.

Adam T.Greater Melbourne (Outer), VIC

  • 2 reviews

Happy customer!

published

Wanted TridentZ Neo 3600Mhz. Got TridentZ Neo 3600Mhz. Easy to navigate, easy to order, order fulfilled in 3 days. Can't say a bad word. Customer service was excellent, speedy response to my queries. Will definitely shop with Scorptec again!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Poor communication and delivery time alignment

published

*Update: have now received a call back and upgraded rating accordingly.

Ordered a full system almost 1 month ago and the CPU is still outstanding. The CPU itself is in short supply, so the delay is understandable, however the communication has been very poor. After ordering on the 18/7, I was advised delivery would be 30/7. Each week since then I've been told it will come in the following week and the date keeps getting pushed back. The worst part is they accidentally cancelled my order and when they re-entered it, put me at the back of the queue.

Have been told someone will be in touch but so far no call and now the only communication I receive is when I call them.

Still waiting for my order and a call from head office on ETA.

Return Claim MadeNo
1 comment
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)
Nathan H.

Nathan H.Sydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

ASUS cashback offer followed up for a great result.

published

I had an issue with a cashback offer with ASUS.

David from Scorptec followed it up for me, and provided great service, even the issue wasn't Scorptecs fault.

Thanks for all your work David.

Nathan.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAsus Zenbook
See all answers
3 comments
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)
Nathan H.
Nathan H.

Order number is 1115330

Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)

Techx

TechxGreater Melbourne (Inner), VIC

HUAWEI PRO X 2019

published
Product Quality
Return Claim MadeYes
1 comment
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)

Danae

DanaeGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Had some troubles but ended out great

published

Without going into too much depth regarding this situation, our laptop had to go in for warranty and the process was quite smooth, while we had some troubles with the repaired unit (MSI laptop) they were quick to obtain authorization to organize an urgent remedy on the next weekend which was approved to help work around the fact that I work full time. fantastic support, can not thank you guys enough. 4 stars simply due to the fact that the issue wasn't resolved the first time, instead more problems arose; though this was fixed in a prompt manner.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedMSI GE73
See all answers

Malchizedec

MalchizedecSydney

  • 2 reviews
  • 2 likes

Terrible return policy

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
3 comments
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)
Malchizedec
Malchizedec
Malchizedec
Malchizedec

Bulldog30

Bulldog30Perth, WA

  • 3 reviews

Please beware

published
Warranty Claim MadeYes
2 comments
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)
Bulldog30
Bulldog30

Geoff

GeoffLachlan, Tasmania. Australia

  • 2 reviews

Really professional service

published
Return Claim MadeNo
Warranty Claim MadeNo
T.Wong

T.WongSydney, NSW

  • 2 reviews

A swing and a miss

published

After speaking to a member of staff who suggested lowering my professional video and CAD workstation specification to a Z370 motherboard and adding RGB lights to improve workflow, i decided to shop elsewhere. Staff seemed more interested in pushing their own agenda. Polite to talk to however they lack the technical knowledge to help with professional grade, non-gaming computers.

2 comments
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)
T.Wong
T.Wong

Dear David,
While i appreciate your effort to rectify and improve staff or system shortfalls, in this instance I've sought assistance from another company with which the matter appears soon resolved.


Scott Stone

Scott StoneSydney, NSW

  • 5 reviews

Warranty Case Not Valid????????

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)

Rodney

Rodney

  • 2 reviews

Scorptec Elite Games computer

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes

  • Verified customer

Second faulty monitor in a row

published
1 comment
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)

Good job!

published

Recently purchased a high end PC and monitor from these guys. Turnaround of the order was quick and everything worked perfectly right out of the box with no complications, oversights or issues. Good job!


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Questions & Answers

Billy R.

Billy R.asked

apart from shipping and all that other stuff, do parts have the same price with care provided to transport (especially motherboards and cpus)

2 answers
Scorptec (Scorpion Technology)
Scorptec C.Scorptec (Scorpion Technology)

Hi Billy,

All shipping orders can have insurance added to protect against damage or loss in transit during checkout on our website. We also ensure that all items are packed with sufficient protection to protect the delivery in transit.

If you have any other questions please feel free to contact our sales team directly at: sales@scorptec.com.au

David | Scorptec

Billy R.
Billy R.

Thanks :D


Get an answer from our members and Scorptec (Scorpion Technology) representatives

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