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Scorptec (Scorpion Technology) Online store
Poor Service Waiting Two months for parts
Son spent $3500.00 and can’t get a set of screws to put the thing together. That was two months ago
DannGreater Melbourne (Inner), VIC
- 7 reviews
- 3 likes
Sent wrong product, refuse to discuss and only response is to submit a warranty claim online...
Ordered a wireless product from them and they sent the wrong product. They refused to provide any support re return via phone or email. Only available option is apparently to submit a warranty claim online and wait for an indeterminate amount of time... Terrible customer service but sometimes cheaper than others...
2 comments
Actually no further instructions were provided. After the product was returned they just cancelled the original order and provided "store credit". I did not ask for this nor do I want store credit. I ...
Read morewould like my order fulfilled with the correct product or a refund.Edward T.Sydney, NSW
ASUS TUF 3080 OC
Great Card, big boost in performance to my 1080ti and runs cooler as well and quieter. Well worth the long wait time!
The reviewer stated that an incentive was offered for this review
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gezzaWest End
- 9 reviews
- 3 likes
Failed to respond to Emails about Software Legitimacy
I tried to buy software (Microsoft Office), but before buying it I wanted confirmation the software was legitimate. As they have suspended phone communication, I tried their email service which has a claimed 24-48 hour reply policy. I sought a response to two straightforward questions: (1) what is a media less software copy; and (2) is the downloadable version an original/legal version of Office. After newly a week (and a follow-up email) I am still awaiting a response. I can only from the non-response assume that Scorptec has something to hide when it comes to software.
1 comment
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, we are sorry to hear that you are still waiting on a response from our team. We are still experiencing extremely high demand for our customer service team which has impacted ...
Read moreresponse times. We are a Microsoft partner so all Microsoft software that we sell is legitimate. A media-less version of Office means there is no disk or USB in the package, the package contains the license code and verification information, the software itself can be downloaded directly from Microsoft.ChrisASydney, NSW
- 2 reviews
Good products, issue with communication and delays
Overall an ok experience. There were delays with my order even though when I originally submitted my order all the items were available. Very hard to get in contact with them to discuss. Sent multiple emails with no reply. As of today I am still waiting for an item which is holding up my PC build. After spending over $8k on my order I am disappointed with the customer service. If you do not require any customer service and/or are not in a rush for products, then I would recommend using Scorptec. Prices are competitive
Above and beyond service
The people at Scorptec went above and beyond what was necessary for my PC build. When an item was unavailable they waived the extra costs, did not make me pay shipping for an item that was not at the building location and were available to answer any queries I had about my system. I thoroughly recommend Scorptec for anyone wishing for a trouble free pc build experience.
Thankyou for all your help Scorptec!
Peter NguyenGreater Melbourne (Outer), VIC
- 2 reviews
- 4 likes
Terrible customer services and inflexible return policies
I purchased a MSI B450 Tomahawk Max on the 27th of July which arrived with a faulty RAM slot, meaning that the entire computer was unable to run. I was hoping to be entitled to a refund but the Aftersales Manager at Scorptec Clayton, Arthur said that I was only entitled to a repair after meeting him in person.
Timeline:
27 July 2020: The motherboard was collected
29 July 2020: Sent graphics card in for testing as I believed that it was causing the issue
25 August 2020: Graphics card was shipped back
10 November 2020: Motherboard was sent in for testing
20 November 2020: Fault was detected
9 December 2020: Refurbished motherboard was sent back...
1 comment
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, we are sorry to hear that you were disappointed with your experience. We are only able to action return claims based on when a claim is received. We understand that restricti...
Read moreons complicated, our team did their best to have your claim resolved as quickly as possible once it was returned for processing. Your item can be collected from our store at any time.perfect online services
i ordered an RTX 3060 TI on Christmas day, i used express post, the item arrived within the 2 business days! the staff at scorptec handled my order so quickly and efficiently im surprised i hadent known about them before my purchase. it was normal price and great service, i cant complain and we need more companies like this, easy online services and legitimate. another customers only complain was a refund was hard to get started as their phone numbers are currently out of order, as long as you know how to find their contact even a refund only t...
Read moreook that customer a few business days from contact. amazing :) my only complain now that im filling out the review form online is that they ask for verification for you to post the review, that shouldnt be allowed free speach is allowed by anyone, i understand the law doesnt allow for fake and malicious reviews but that's not a good way to handle it, essentially punishing the good ones, 2 of the 3 ways to verify dont work, wasted timeThilina M.Victoria
- 2 reviews
Same day processing raising the bar out here
Recently got a refund for a pc case cause scorptec advertised that they happened to have the case i wanted in stock. Purchased it asked a few questions within the hour got all my questions answered and even some question I had yet to ask were already answered. And to top my day off they've already processed my case and she's on her way home!
Find out how Scorptec (Scorpion Technology) Online store compares to other Electronics & Computing Shops
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- Online store
- Verified customer
Still waiting....
I placed an order for a screen at the start of October !!! A good month later got an eta of December 3... still nothing then after that date passed got told they couldn’t supply me the screen at all... and I had to change to another ... could have told me after I first ordered it! Now I’m waiting for them to get back to me about this whole different screen they gave me an option to buy ... when will I hear back maybe end of Feb?? Do not order from this company!!
1 comment
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, we are sorry to hear that your monitor has continued to have ETA delays. Unfortunately due to ongoing global demand as well as shipping & manufacturing delays we are seeing p...
Read moreroducts such as these experience multiple delays with the ETA. Our supply chain provide us with these ETAs based on the information readily available, when we are provided with an ETA it is the current best estimate for when stock will arrive. David | ScorptecchopsinozAU
- 2 reviews
- 4 likes
In stock never arrived, no email or phone numbers to call
Ordered "in stock" parts 3 weeks ago, keep getting new promised deliver dates, no phone number or email to talk to anyone, this is unacceptable business practice.
1 comment
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, we are sorry to hear that you are having issues getting in touch with our team. For order queries we do suggest sending a message from the order itself on our website. We are...
Read more currently experiencing an extremely high volume of queries and have suspended our phone support so our team can focus on other means of communication. If you could send us a direct message on Product Review or send us an email at: feedback@scorptec.com.au with your order or account information we'd be more than happy to take a look at your order for you.NotHappyBobNotHappyCanberra 2600, ACT
Unacceptable - Uncontactable
My experience with Scorptech was enough for me to never want to shop with the company again.
I placed about 4 enquiries through regarding a refund on a GPU (RTX 3080) that hadn't arrived in 3 months and there was no response. The photo attached shows their website had been partially disabled such that you could not contact them in case of situations such as these which is terrible customer service.
I was finally able to contact them directly by searching online for a store phone number, however, the fact that all my enquiries were ignored is t...
1 comment
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, we are sorry to hear that you were not happy with your experience. We are experiencing extremely high volumes of queries so we have suspended our general phone support so our...
Read more team can focus on providing assistance via email & order queries. We understand that this is not ideal, however this does enable our team to provide more rapid assistance to more customers. We are glad to hear that you were able to have your concern resolved, please feel free to reach out to us if there is any further assistance you need.rogerdevalleCentral Highlands and Goldfields, VIC
- 2 reviews
- 1 like
Impossible to contact
I placed an order and wished to change an item as the original was on a long lead time. I left 4 messages over as many days (or more) and got one reply telling me the item was on a long lead time and I should consider and replacement. I suggested the replacement but have not heard from them after 2 working days. I have cancelled the order and requested a refund, still nothing heard. The fact they block their phones puts customers from outside the metro area at a great disadvantage, my next option is to drive 150K and eyeball them but they probably have the door locked as well. Amazingly bad customer service that warrants no further business with them.
1 comment
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, we apologise for the delays in response time from our customer service team. Please continue to be patient as our team are working through queries as quickly as possible.
David | Scorptec
Bad customer service
Non existent customer service. Been trying to get a hold of them through email, or under order correspondence nothing. Phone line also suspended.
Update - someome reached out finally. Items are now scanned and "ready for dispatch" hasn't been shipped yet I wonder how long will this take on top of waiting a month and a half. In addition i've emailed countless of times to ask whether i could pick this up myself still awaiting for response.
1 comment
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, we apologise for the delays waiting for a response from our customer service team. Our team are continuing to work through queries as quickly as possible.
David | Scorptec
spent 3300$ on a new computer. didnt have proper drivers, windows was broken, their customer support is abysmal
anybody out there planning on buying a computer, PLEASE do not buy from scorptec. if you have any issues with the system they give you (and i had douzens) you will be absolutely screwed
put a lot of money into a custom made high end machine. 3300 bucks. after using for a few weeks, started to notice some issues. as months went by, more and more.
the computer didnt have the correct sound drivers installed. was actually impossible to switch between headphones and speakers with the default setup they gave me. managed to fix this with a lengt...
3 comments
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, we are sorry to hear that you have had problems with your PC. We have strict quality control procedures to prevent these sorts of issues, although exceptionally rare. Without...
Read more knowing more about your order or account information it is not possible to provide any more specific information for you at this stage. Please feel free to message us on Product Review or send us an email at: feedback@scorptec.com.au with this information so we can check into this for you.hi david thanks for making contact.
well your strict quality control really let this one slip through im afraid. the computer had completely the wrong audio drivers for the hardware, and still doesnt...
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your reply, if you email us at feedback@scorptec.com.au I will receive your email - however I am not a technician and will not be able to offer technical support. I would be able to pass yo...
Read moreur concerns through to the management team of the technical department who can follow this up on your behalf. David | ScorptecFind out how Scorptec (Scorpion Technology) Online store compares to other Electronics & Computing Shops
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- Online store
- Verified customer
Embarrassing customer service.
I've sent multiple emails to try and get one simple question answered yet it seems the only time this company responds is to negative feedback. My order number is 1587038. I attached a picture of my purchased items with the questions also on the same page. Hopefully someone in this company knows the basics of customer service.
2 comments
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, we apologise for the delays in our team getting back to you. Please continue to be patient as our team are working through queries as quickly as they are able.
David | Scorptec
What a annoying poor response. How about instead of copying and pasting this unacceptable generic reply you start answering peoples emails instead.
Long Time CustomerGreater Melbourne (Inner), VIC
- Online store
- Verified customer
Atrocious Service from a Usually Good Company
Customer Service is Atrocious!
I placed my, substantial, express order over a week ago, fully paid and everything was in stock, my receipt confirms in stock, and it still has not even been picked yet.
Received an email stating a new ETA for one of the items to come in to the warehouse is a further week away, yet the webpage still has it listed in stock, and even at a store I can walk to in 15 minutes.
Email says to contact them to discuss options yet all contact methods are disabled, and all messaging sent via my order have been completely igno...
6 comments
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, without knowing your order or account information we cannot provide specific information - however we are still experiencing some delays with orders from some locations. We a...
Read morepologise for the inconvenience, our team is working their best to have orders picked and shipped as quickly as possible. It is most likely that the ETA you were sent is due to a shortcoming in our system and incorrect. We have had information about order delays on our website for most of the last two weeks, we always do our best to provide information and updates about any processing delays as proactively as possible.I'm sorry but that is a wholly unsatisfactory, and generic response.
My order receipt shows that everything was in stock when I paid, in-full, yet, as it stands, there are still 2 items on my order (1...
UPDATE: I finally received a call.
Despite showing as fully available for delivery when ordered I have now been told that the item is no longer available and tried to be switched to an inferior model....
DaveSydney Surrounds, NSW
Waiting for a reply
Got a reply today - so I appreciate the quick action to rectify the order today and get it on its way.
2 comments
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, our team are working through a large volume of queries and providing responses & updates as soon as they are able. Please continue to be patient, our team will get back to you as soon as possible.
David | Scorptec
Amended my review - appreciate John assisting today.
Funny Business
I've ordered my RTX 3080 along with other parts to assemble a PC on 01/10/2020.
Just received an email 2 days ago saying they've shipped the rest of the parts except for the GPU.
The whole order got splited into two and they put my GPU order date as 08/12/2020 without explanation.
I've tried to contact them via email for 2 days and still got no response.
1 comment
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, in situations where we can fulfill an order from multiple locations our team may need to have your order split into two to get picked & packed as soon as possible. During thi...
Read mores process our team should most definitely be sending you a details message explaining what is happening, the order being split will not impact your backorder position if you are still in backorder. If you could send us your order or account information to: feedback@scorptec.com.au we would be happy to look into this for you and provide further clarification and explanations as required.Linda DGreater Melbourne (Inner), VIC
No stock delivered for months
Ordered printer supposed to be in stock and I paid for it ! No printer ! Delayed till 8th December! No printer! Delayed now till 4th January. In their platform I asked for refund as I was supposed to start there. No reply. I think I will be going to small claims tribunal or vCat! First step Small Claims Tribunal. The store was easy to locate. Nothing except payment after that was easy as no responses. Lots of range out of stock. I can’t be satisfied as I purchased in November and I don’t have it.
1 comment
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, unfortunately we are seeing multiple supply delays for certain types of products - this is significantly impacting printers as we continue to battle extremely poor global sup...
Read moreply. We apologise for the inconvenience, if you have sent a message on the order asking for a refund our team will get that processed as quickly as possible.Questions & Answers
blake r.asked
Hi, I had made order which included 3x LianLi12UF1W all of my items have been allocated except 1 of these fans. The eta for this is well into next year. I was wondering if I could have the order shipped without that one fan? Or could I possibly change the 3 individual fans for the 3 pack which is in stock?
I have attached the webpage for reference.
https://www.scorptec.com.au/product/cooling/120mm-fans/84856-12uf3w/?member_pricing=true
Order number is 1631345
1 answer
Scorptec C.Scorptec (Scorpion Technology)
Thanks for your question, I believe that our team has provided assistance for you now. We apologise for the delays in our responses, our team are still working through a large volume of queries.
David | Scorptec
Brettasked
More of a statement than a question, i was going to buy a $3,100 dollar laptop from your website.. But not any more after reading all about you on here.. Thanks but no thanks !
5 answers
Good choice, don’t make the same mistake I did!
Yeah I just spent upwards of 4 grand on a laptop with them and now Im worried about when Im going to actually get it.
Have you got your laptop?
Yangasked
Hi I had an order request that had an ETA for parts arrival on 22nd June, but it suddenly changed to 4th of August due to a single monitor part which is too late and a huge inconvenience. I understand that stocks are volatile during this COVID times but I've paid for the order before this big sudden change so this is really unexpected. Is there any way to get around this as I need the order arriving earlier.
1 answer
Scorptec C.Scorptec (Scorpion Technology)
Hi Yang, thanks for your question - unfortunately there have been some ETA delays for new stock of products due to the ongoing restrictions and global market situation.
If you could please send us a DM on ProductReview with your order number we would be happy to take a look into this for you and potentially offer some alternatives that are more readily available.
David | Scorptec
Details
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Scorptec C.Scorptec (Scorpion Technology)
Thanks for your feedback, we apologise for the the wrong product being sent. Our team have been proactively contacting all customers who have been sent the incorrect unit, once a return claim has been...
Read more lodged our team will provide further instructions and have this resolved as soon as possible once the product is returned. David | Scorptec