Scorptec (Scorpion Technology) Physical Store

I paid upfront in full—including assembly fees—for a custom PC build. After waiting 15 days, my parts were still sitting untouched. When I called sales for a progress update, I was transferred to the service department only to be told by the builder( Mr. Jacob who was very rudely talking)"If you want it built immediately, it's not happening. If… Read more

you want it today or tomorrow, collect your parts and build it yourself."

I went straight to the store, collected all my parts, and took them to a local PC shop, which completed the build the very next day. I waited 15 days just to pick up a box of unbuilt components. Extremely disappointing service.

Just hope you never have to try to return anything. After being denied a refund on a char that arm rests broke. We had a monitor blow up and then they repaired it and said this is, in line with expectations for minor problems and wont be refunded. Gg wont be shopping here anymore.

The start of it was a bit of a downer as, due to computer stocksystem brainfart, it turned out that the store did not have enough of memory sticks I was after. However the guys managed to have missing stock sent to to country Victoria, so I had… Read more

notification of delivery within 36 hours from leaving the shop... best of all Scorptec paid for the delivery... great effort and outcome. Thank you Scorptec

Purchased a MSI322URX OLED monitor. Staff very helpful and knowledgable. Monitor is even better than I had hoped!

Honestly don’t know why more people don’t just use Click & Collect here. I ordered online, got the pickup message not long after, rocked up to the South Melbourne store and was out in like 2 minutes. Too easy! If you already know what you’re after, this is the way to go. No stuffing around. Show details

Extremely disappointed with the customer service that i received from Scoptec Clayton Victoria. I returned a faulty GPU under warranty which was deemed to be overheating. I was then told it was being sent back to manufacturer for more testing. Upon waiting 4 weeks total i got told i had the option to be given a "refurbished" card for replacement… Read more

or wait for manufacturers verdict. But a new replacement or refund wasn't an option due to the fact that my card was to have considered a minor fault.

I'm pretty sure the last time i checked overheating isn't a minor fault, and the fact that i jumped through all of your hoops to be given second hand trash is disgraceful. I've since purchased a new replacement from one of your competitors and will now be re thinking if I'm to ever shop at Scoptec again.

My laptop is still under warranty (purchased from Scorptec). I went to the South Melbourne Scorptec site to assist with an issue after the latest Windows update. The initial person was condescending and totally uninterested in helping me. All he wanted me to do was box-checking, and to fill out a PAPER form to submit a service request. If I filled… Read more

out the PAPER form (apparently, even if you book a service online, you still need to fill in the PAPER form >.<). Once I submit the paper form and hand over my laptop, a technician will review it within approximately 5 business days. Great! Who can function without their primary device for 4-5 business days. Another service person joined the conversation and then added their 2c worth about "hardware issues". It was definitely not a hardware issue.

I then left the store and searched for other tech support available. I found Geeks2U. Within 2 hours, the issue was sorted!! Geeks2U arrived promptly, and the geek (Moksh) fixed the issue within an hour. He was professional, punctual, friendly, and super helpful (explained everything he did without any unnecessary tone), and he fixed the problem. My suggestion is to buy your devices from Officeworks and then get the great Geeks2U to help with any after-sales service/issues.

I will definitely not deal with Scorptec again.

I lodged a warranty claim for an AOC U34G3XM/EU monitor on 9 January 2026 and returned it in person on 12 January. The monitor was then held for approximately two weeks before even being dispatched to the manufacturer. During that time, I was without a primary work monitor and received no clear timeframe or structured update. Across the entire… Read more

process:

Calls were not returned.

Questions about diagnosis and repair details were not properly answered.

No clear escalation pathway was provided.

No defined resolution deadline was offered.

Replacement options were not meaningfully discussed.

Store credit was applied before any agreement from me.

Only after I cited the Australian Consumer Law and formally rejected the goods did the matter move toward refund. Even now, I have not received the refund — I have simply been told it will take up to five business days.

From initial report to projected refund, the process spans roughly seven weeks.

This was not a complex claim. The fault was reproduced by the supplier. The issue was delay, poor communication, and a complete lack of ownership.

At no point did I feel like this was being handled with urgency or basic customer care.

I will not be returning.

I swapped my FHD monitor for the Gigabyte G27U 4K monitor from Scorptec in Silverwater of which my experience has been very smooth. The staff were friendly and efficient. My click and collect order was ready in 20 minutes. I mainly use my setup for work and for this the text is extremely crisp and refresh rate makes user experience very smooth.… Read more

When gaming, the monitor excels in making games look beautiful, especially compared to my old 1080p monitor. I've spoiled myself with 4K and now find it's hard to go back to FHD. The colours give a reasonably good pop which combined by the 4k resolution gives a good experience. In other ways, I've tried out 240hz from another monitor and cannot tell the difference between the 160hz on the Gigabyte or 240hz on my other monitor. In this sense, 160hz is a great option and past this is mostly diminishing returns. The monitor has a good amount of brightness, almost too much at times which is a good thing in my opinion.

I've found the monitor stand is mostly sturdy. Depending on the table, it is easier for the monitor to wobble especially compared to some other monitors I have tried. The stand does have excellent adjustability which is good for my desk ergonomics.

I have found the blacks can look a bit greyish at times but this is as expected for a budget IPS panel. I also find the HDR to be a bit gimmicky. It works but at times I prefer to leave it off depending on the content I'm viewing. On other monitors I've tried, even for similar price points, I always leave this option on.

Overall, I'm very pleased with the Gigabyte G27U 4K monitor. It is a massive upgrade for a small price and is priced hyper-competitively in a space where monitors are all price-conscious for the consumer.

This was an incentivized review.

Stay away from them. Faulty products, support team don't do proper testing and lie to pretend that they did. You will never get replacement nor refund on faulty products. I bough tablet from them, it had multiple issues in the first week, when I took it to them they said that they tested it for 23 hours but the acceptance to test and the rejection… Read more

were dated in the same day (lie number 1). They said that they couldn't test SD card related issue since they didn't have one to test with!! A company this big and doesn't have a $10 SD-Card!! (lie number 2). They also refused to put what they said verbally in wiritng (a confirmation that they are hiding something and they just don't want to replace nor refund). If you still want to go with them, expect dodgy treatment if you face issues with the product you buy.

They take order and give a false info on webpage stock is available, then keep sending new ETAs. I picked Scorptec over other store, as they have order in stock. But no, seems like it was trick to gain my order. Now others stores have stock as well, and scoeptec not responding to my messages and not updating when my order is coming . Poor customer service with not so nice approach.

Tampered package received upon purchase. When brought to the notice of scorptec within the same day, they're denying responsibility. Absolute worst customer service Show details

The computer is running well (NOW after a friend spent over an hour on it) ... sales staff were helpful ... but the build was below average ... really all that was done by tech was to put cards into slots no partitioning, no driver loads, the build was the absolute bare minimum. Dealing with Scorptec was hard work. I got a strong sense that the… Read more

business is understaffed in the tech department. They should have a teared service charge to cater for customers that want a full setup of the computer systems so that they can do the job properly not the half-arsed computer build that we received.

Disappointed After 20 Years — Customer Service Now Nonexistent Review: I've been a loyal Scorptec customer for nearly 20 years, but my recent experience has left me seriously questioning whether I’ll ever return. I took my faulty motherboard to the Tingalpa store after being promised over the phone that it would be looked at and tested on the spot… Read more

— no appointment needed. When I arrived, I was told all six workbenches were “busy” and I’d have to leave it with them. That was Wednesday morning. Since then, I’ve received zero updates despite assurances I’d be contacted ASAP. I’ve sent multiple follow-ups that have been completely ignored. I still have no idea whether the motherboard was tested, sent for warranty, or is just sitting there collecting dust. For a company I’ve trusted for two decades, this is an appalling lack of customer service. If Scorptec is still in good shape, it certainly isn’t showing in how it treats long-standing customers anymore. I sincerely hope this gets addressed — but until then, I’ll be looking elsewhere and warning others of what to expect.

UPDATE - After 4 Days I received this and Only this via email :-

We have chosen to reject your return authorization request. The details and reasons for rejection are listed below: • 1 x MSI - B450M-A PRO MAX II - SN: 601-7C52-130B2501010032 Reason for rejection: Scratched / broken traces above PCI-E slot, going through over a dozen traces

No Apology or Explanation of why it took Scorptec 4 Days to do what they promised on the Phone they would do on the Wednesday

Furthermore there was no detail whatsoever about whether they had actually tested the motherboard (rather than just glanced at it) and if so what the test results were ... as of right now I have still received nothing on this

To Add Insult to Injury Scorptec have also refused to return the motherboard to me by post !?!

Avoid At All Costs !!!

Andrew

Once they have the sale there is zero customer care. Rude, arrogant and dismissive. Their terms and condition are contradictory, which they enforce in a manner to best suit themselves. They don’t care about Australian Consumer Laws and conditions. I’ll never buy from them again. Steer clear. If something goes wrong you’ll get the same pathetic service we received. Show details

will never use this company again especially their "service centre" will string you along avoiding warranties,after many returns and supposed "fixes "blames the customer Show details

Sad really, once a great company to deal with they are no longer able to provide even a some semblance of basic service. - Phone support is non existent. For ALL departments not just tech, even sales no longer respond. If you try and contact ANY of their stores you are left on hold for 15 mins which ultimately cuts off with no opportunity to leave… Read more

a message or even organise a call back. This is not an isolated incident, and was in fact confirmed by their staff who said they are overwhelmed. - Even if you manage to get through there is no action or follow-up. You have to go through the whole process of trying to get through again. AND you have to begin from scratch. Even if you have support ticket number it doesn't seem to help. - Forget going to the branch in person. They have chairs!!!??? to buy a router. The whole process is soooo slow if there are two people in front of you its a 30min wait.

I guess this is a product of becoming too large and not having any idea how to also grow your customer support along with it. You can buy online, but if you need any additional support, sales, warranty, tech, on the phone, in person FORGET IT!

I will not buy any of my bigger systems from them ever again because I'm not willing to take the risk. Buying a switch online may still be an option.

I bought RAM, CPU & MB from Scorptec to build a brand new PC. Unfortunately it didn't boot, even after receiving a new pair of RAM. So I was advised by the call rep to take in all 3 components for testing. I went to Scorptec Clayton. CPU & RAM were tested to be functional. However MB testing was refused due to 1 slightly bent pin. The staff member… Read more

described in great detail how easy it is to unbend it with a hobby knife, and that he has had many experiences unbending pins to fix MB-fault boot issues, yet refused to unbend my pin & test my MB on-site due to not wanting to brick my MB. I was extremely disappointed because the aforementioned call rep told me that any bent pin can be repaired via RA, & I had high expectations of being able to return home with fully functional products, replacement or not (I had to travel 1h on PT in 38+ degrees weather).

I acknowledge if there's any policy regarding what staff can do. I just think it's not the most reasonable & customer-conscious policy. If a consumer who spent nearly $1K on your products has been overwhelmed & frustrated from continuous boot issues, then I think it's only reasonable to allow staff to do what they can to ameliorate. Tech staff will always be more knowledgeable & experienced than general consumers, and so have the highest chance of success in repairing. Even if MB fails to boot after professional pin-straightening, Scorptec shouldn't require the staff to pay for it, as the MB could have been DOA.

Item failed only a few months out of warranty, refused replacement or refund, hence violating Australia Consumer Law. Support are painfully slow and robotic, took an unreasonable amount of time to be told 'not my problem' after having done months of trouble shooting with the manufacturer. No-one willing to take responsibility. Complete waste of time and money, never again. Show details

I asked for a price match on a product in store, to match it against a local competitor who did not have it in stock. They said they wouldn't do a price match, but would give an even better price, so I waited. They then took 5-10 minutes just to say that they couldn't do it as they had only 6 or so in stock (this was for the crucial T500 2TB with… Read more

heatsink SSD). I usually tend not to care however, but before I even entered the store I submitted an online ticket to ask for a price match. This ticket was resolved AFTER my visit to the store, and then the price was dropped down to match anyway; so I just had my time completely wasted and [Content Removed] served to my face.

Furthermore, this price match I requested was to reduce it from 235 (Scorptec's price) to 219-10 (with a code they displayed on the product page from Centrecom), and the online ticket was resolved by providing me a link to buy it for 219, completely ignoring the fact I stated I could have bought it for 209 at their competitor.

Scorptec Disregards Consumer Rights & Charges Unfair Fees – I had a terrible experience with Scorptec regarding a faulty motherboard covered under warranty. Before bringing in my PC, I was told over the phone that diagnostics would be free if the issue was under warranty. However, after confirming the motherboard was dead, they suddenly demanded a $99 diagnostic fee—even though the issue was covered! To… Read more

make matters worse, they refused to process my warranty claim until the manufacturer verified the fault, which is against Australian Consumer Law (ACL). Under ACL, the retailer is responsible for warranty claims, NOT the manufacturer.

When I tried to explain my rights, staff laughed at me, dismissed my concerns, and refused to escalate the issue properly. Even after requesting a manager, I was ignored and forced to follow up myself.

Now, my PC is unusable because Scorptec is delaying my warranty claim and demanding an unfair fee. Avoid this company if you want proper customer service and consumer rights respected.

Treat Customers With Contempt – Ordered a NLR ERS2 racing sim seat....they shipped it into their Sth Melbourne store and I went in and picked it up...all good so far....got it home and when I unboxed it was damaged...tried ringing them to talk and was left on hold for 90 mins, some young guy kept coming back every 20 mins or so and saying everyone too busy to talk to me, yet… Read more

when I was in store an hour earlier it was dead quite, just 1 customer...these people have no regard for customers whatsoever and I would strongly recommend you take your business elsewhere and not deal with this company. Asked repeatedly to be put thru to a manager but was repeatedly told they didn't have a store manager. Disgusting service!!!

Repairing or replace parts from scorptec clayton is very bad experience – bought pc from clayton scorptec gpu fan didnt work after a month faulty It looks like they gave me second hand gpu and resealed it . looks dodgy company re-using faulty gpu and sell again and dont be bother checking it or fixing it these people doesnt care about customers . i am thinking to buy a gaming laptop but dont bother buying from here . Show details