Secretlab TITAN Series Questions & Answers

Where in Sydney can you test these chairs out? A bit silly if you don't have a Sydney showroom

Hi,

Before I put a 2/3 star review, I would like to reach out to you if in case you are able to rectify my issue.

Overall, I believe it is a great chair, similar aesthetics and design as the Omega series I purchased 3yrs ago with improvement to a few features in which the way the chair is assembled, might I add was very easy with the step by step guide.

My only main concern, and what I find most important in a chair is the lower lumbar support. It is fantastic that it is integrated into the chair however, me being a short statured person, don't find it effective for me at all. With the chair at its lowest point and my feet flat on the ground, there is still a gap in between my lower back and the lumbar support. Unfortunately, I have lower back pains and long hours working from home and/or gaming, it does get tiresome. The great thing about the Omega series was that it came with the memory foam pillow which I have just been so accustomed to all these years.

After paying a premium price tag, I dont justify paying an extra $100 for the pro memory foam. I am even contemplating refunding the chair as long term it may not be good for my lower back and it may be worthwhile to invest in another gaming chair. When I first put the chair together I did extend the warranty by posting a picture #secretlab however after gaming for just 2hrs, I found myself squirming and had to result to getting the memory foam from my other chair.

My other Omega series, I will continue to use for work. I suspect that the pro memory foam suppport will benefit me but if I were spending up to $800+ on a chair, it may be beneficial to look at another product.

Again, I love the chair and the variety of designs you have however, ergonomically for my lower back, it isnt to my expectation.

If you could also let me know the process of a refund should I decide to go down that path, as I still have the packaging. My order number is 20110709.

Kind regards, Dennis

Damn! Was just about to buy one - Thanks everyone for posting reviews, feel like I've just dodged a bullet.

Thanks for the honest and detailed reviews, guys. I was considering buying a 2020 batman Titan without testing it but just blacklisted secretlab.

I found the only positive reviews here look so fake.. even the photos they provided are generic photos downloaded from internet. most of the gaming chairs on the market are from the same manufacturer in China. this one is no different. just no-shame marketing with huge margin.