Secrets Shhh Online store

Paid hundreds of dollars for a ring that I NEVER received (order 6 months ago), due to company going into liquidation, and they are refusing to refund. Do NOT get stung. A complete waste of my hard earned money. I’m so disappointed in this company.

Paid for a ring in November 25 expected delivery December January, Company went into administration and was still selling online but did not fulfill my order.. its march now. Cut my losses then recieved a random email to say my order would be fulfilled, 3 different email threads from fed ex and others to confirm my importers number, recieved an… Read more

email demanding payment of an inflated number of what the duty tax is within 3 days of email or i will be penalized per day .

Quarter a year on after payment this company is sub standard.

BEWARE, Do not purchase anything from Secrets, Online or Instore. The company is in Voluntary Administration, they have accepted orders and payments and are not supplying goods or replying to emails, the contact phone numbers have been removed from their website. The Administrators handball all enquires back to Secrets. Show details

I bought the Round Brilliant solitaire pendant with 2.04 carat* diamond simulant in 10 carat white gold . Just a waste of money as no chain will not fit the pendant . So unhappy . Show details

have been attempting to contact the company since Dec 27th for a product issue and have not been able to get a reply. Completely appalled at their customer service and would not recommend them. .....Have since found out that the company is in administration - if you email their main address you get no reply but if you fill in their feedback form… Read more

you are told the company is under administration. This to me seems a deceptive practice. They should make it obvious on their home page, before you buy anything, that they have gone into administration.

I have known this business since its very early days as a local Sunshine Coast jewellery brand. In the early stages, there was a cross promotional relationship between our businesses, however the support largely involved my business actively promoting and recommending their brand to customers within the wedding industry. Even after moving… Read more

interstate and living in various parts of Australia, I continued to recommend their jewellery to clients, based on the trust and goodwill built during those early years.

Recently, I placed a custom order and have since learned that the business has gone into voluntary administration. As a result, I am now facing the loss of several hundred dollars.

I find this extremely disappointing and, in my view, unethical. Particularly given the loyalty and promotion that helped support the brand’s growth. Customers placing orders were not adequately protected or warned, and it is upsetting to see long term supporters left out of pocket.

I hope this review serves as a caution to others and encourages greater accountability for customers affected by this situation.

The most disappointing aspect was placing a second order before receiving my original custom order or being aware of the voluntary administration, only to discover that the company is still operating and accepting new orders while failing to fulfil existing ones. I became aware of this only after placing the second order. I would appreciate a follow up response and would be happy to amend my review if the situation can be resolved.

Such great customer service. I was even emailed to double check the lead time on the item was definitely ok. I already have pieces from Secrets Shhh that I absolutely love and are great quality Show details

First of all, Its great that a company can reply within 24hrs, and that I got to deal with a human, in the current IT world we are in ! Great customer Service Grace! I then went in Store and dealt with a Lovely Lady at Robina, who finalised my purchase. Well Done to the Team! More than Happy to refer my friends. Thanks Show reply

Forgot to add the discount code to an online order, which would have saved me around $70. I immediately placed a new order with the discount code applied and wrote to Secrets requesting my first order be cancelled prior to dispatch. This was done with absolutely no fuss, and I couldn't be happier with the service I received. Also, very quick delivery, ordered on a Tuesday and was delivered on that Friday. Exceptional customer service all round. Show details ·  1

I have been purchasing items from Secrets both online and in person for many years. I have always been happy with the service and the products. I am wearing at least two pieces of jewellery every day and with this last purchase it will be three! The quality is outstanding, they are beautiful and wear exceptionally well. I have never been disappointed. Show reply

Got myself a silver tennis bracelet and it’s honestly the best jewellery purchase I’ve made for a while. 100% recommend to anyone looking for an affordable option Show details

AWFUL – I am beyond outraged with the engagement ring and wedding band I purchased from this joke of a company. I had to send the engagement ring for repairs three times (in less than 12 months) and finally Secrets admitted fault and replaced my ring - which not only now has lost its sentimental value but the replacement ring has also been defective. I… Read more

have spent more time away from my engagement ring than I have with it.

As if that wasn't bad enough, my wedding band has lost a stone FOR A SECOND TIME NOW (owned for less than 7 months) – a serious issue for something that is supposed to last a lifetime. Every time I’ve returned to the store for repairs, I’m left with nothing but poor service and frustration.

I have been incredibly patient but after multiple repairs, these rings are still of poor quality, and it’s clear this company doesn't stand behind their products or care about their customers. My experience with their customer service has been appalling – they failed to offer a lasting solution, leaving me stuck with faulty products. I demand a refund for these faulty products and I suggest staying away from this company.

If you're looking for quality jewellery and a brand that actually values its customers, do NOT waste your time or money here.

Terrible quality & service – I've purchased several rings from Secrets over the years and they have all had issues with stones falling out or crack in the gold. They claim there is a lifetime warranty but they don't honour this and take months to review rings before making a decision and they then advise you that the ring is irrepairable and suggest you trade it in where… Read more

you get very little $ for the ring you initially purchased. There communication, quality of jewellery and customer service are all appalling!

Disappointed – Since Secrets won't post my review to their website, I am leaving a review on here. We bought my engagement ring from Secrets and I am constantly having to clean the center stone. It always looks dull, even after just one wear. Very disappointed.

Waiting for my order with no show – disgusting service try calling the customer service team who gave 5 different stories each time. Yes your delivery is coming with no show. I wanted to speak to the manager spoke to this untrained rude lady who did'nt care in the world where my product was. Please DO NOT BUT FROM THIS STORE u only be disappointed horrible customer service people???????????? Show details

Wouldn’t recommend to anyone – Wild never order here again. Had to return my ring three times in 4 years to replace missing stones, which miraculously don’t fall under warranty. Third return I was expected to pay for a ‘total rebuild’ due to the age and wear of the ring. The ring had one small stone missing and was four years old and they expected me to pay 80% of the inutile… Read more

cost of the ring. Invest your money elsewhere. I opted to not get my ring repaired again, I would rather invest my money elsewhere. Really poor effort. Service is rubbish. Product is rubbish.

Horrible service both in store and with Head Office. Very poor quality – Was once my favourite store, have sent many people your way, but sad to say I will never make another purchase. Something has changed and the quality and service is no longer there. It began in November last year, when I received horrible in store service. Which ended with me contacting head office. That was November last year and it has taken… Read more

until April this year to have my rings replaced/repaired due to poor quality. I was told that they have so many returns/repairs that just goes to show there is a quality issue. I had to reach out every step of the way to get things moving. You don’t answer your phone, leaving a message telling people the best way to contact is an email but then you never respond to them either. In the end I was flat out lied to which should never happen. It took 21 days to post out 2 rings. I was told they were coming from different stores and Australia Post was the issue with both, what a coincidence. Only to finally receive my package containing both rings from the same store. My sister also had issue and she was told she was speaking to the Queensland Manager, who advised rather than repair a ring under warranty it would be easier to just give 30% off a new piece. Save your money and spend it somewhere they actually take pride in their product and service.

STAY AWAY POOR QUALITY AND DISGUSTING AFTER SALES CUSTOMER SERVICE – DO NOT WASTE YOUR MONEY AS THE AFTER SALES CUSTOMER SERVICE IS NON EXSITANT, THE QUALITY IS TERRIBLE AND THE STONES DO NOT STAY IN PLACE - DO NOT BELIEVE THEIR WARRANTY DETAILS AS THEY DO EVERYTHING POSSIBLE TO GET OUT OF REFUNDING AND CAUSE YOU STRESS FOR MONTHS ON END. JUST HAVE A LOOK AT TRUST PILOT AND PRODUCT REVIEW TO FIND SOOOO MANY SIMILAR… Read more

REVIEWS OF POOR QUALITY RINGS WITH STONES FALLING OUT AND THE MANAGERS ALWAYS ACCUSE THE CLIENTS OF BAD WEAR AND TEAR AND REFUSE TO REDUND.VERY VERY POOR QUALITY AND CUSTOMER SERVICE. Would give 0 stars if I could. Similar experience to other reviews - I have purchased 3 rings from Secrets, and ALL 3 of them have had the stones fall out within weeks. As I was picking up one ring that cost me money to have the stone replaced - even though they apparently come with a life warranty, my other ring had a stone fall out and the main stone was loose within 2 weeks of purchasing. I returned the ring and asked for a refund, they refused and said it would be sent away - then weeks and weeks later, they come back and said the ring was bent and I caused the stone to fall out!! I wear this ring occasionally to work and that is it, and I would expect any ring to last longer than a few weeks. I too had a horrible frustrating experience with [Name Removed] from online sales who was so unsympathetic and accused me bending the ring, it was the most frustrating and stressful experience, that is still ongoing. I have a docket to show the ring was not bent before they took it away for weeks, and apparently it was wear and tear that the stone fell out after a few weeks of purchase. She was accusing, and said i did the damage. They want me to pay half the cost of the entire ring to have the stone replaced - again, the ring was only 7 weeks old!! I get the same response, generic and uncaring, and I keep escalating this and asking a manager to contact me, but I get the same uncaring [Name Removed] with her patronizing generic email saying it was wear and tear and to pay them more money to fix it...why would I pay half the cost of the ring to fix a ring that cannot withstand a few weeks of wear, without the stone falling out? Your lack of empathy and compassion is quite disgusting, the fact that you had trouble working out what ring i was talking about shows just how many you have there returned - 2 of them being mine!!! I will be taking this further, and am still waiting for someone from management to contact me with a solution.

BUYERS BEWARE – After several emails asking about particular earrings and phone calls to them I purchased them online when I received them I opened the box ONLY to see they were tiny Too tiny for someone with long hair they would be lost. I was told to send them back for a refund which I did they sent me an email with a picture of the earrings saying they were… Read more

worn and bent. I was absolutely furious as I did not even take them out of the box I didnt need to as I could see when I opened the box they were far to tiny, so they could have already been bent when they were sent to me I wouldnt have know due to not taking them out of the box. I will never ever deal with these people again and advise you dont either this is unacceptable behaviour and I am now taking this matter further as I am an honest person and also I cannot afford as a pensioner to throw away $300plus is what these earrings cost me plus the mental stress these people have caused me. If you are foolish enough like I was to buy from these people online and if you want to return them you MUST take a photo before returning them as you may have the same problem I am having there earrings were NOT damaged by me how dare them accuse me of this. They wont give me a refund or an exchange they are sending me back bent earrings NOT done by me. Please take my hard lesson as a warning DO NOT BUY FROM THESE PEOPLE just read the reviews says it all.

Waste of time and money – Having several items from a store I ordered another online. When it didn’t fit I was told to find a store to exchange (and get fitting size right), went to a store who couldn’t exchange it because it was “damaged” despite never being worn. Store manager told me this happens constantly when people buy online and recommended I never do so again - good advice as it turns out as trying to resolve with store was a complete waste of time and effort.

Staff member – I have bought a lot of items from the Sunshine Plaza store and love and enjoy every time I visit. In particular I do love my conversations with one staff member who is very helpful. Thank you Gail for all your help and see you next time I’m in. Show details

Online store very disappointing – Online store, they ZOOM IN the piece of jewellery sooo much, by the time you receive the item, it's much, much smaller than expected. POOR value, do not fall for it! Show details

Exemplary – I do a lot of online shopping and my experiences over the last few years have ranged from appalling to wonderful, but Secrets Shh is absolutely the most exemplary store I have ever dealt with. Not only is the jewellery range stunning in every way (look, quality & value), but their attention to customer service, satisfaction & focus is 2nd to none!… Read more

I really do congratulate them and wish them the very best success always. I will always take every opportunity to hail their praises!

DO NOT BUY ANYTHING FROM SECRETS!! – I purchased a beautifiul looking ring for myself in January 2021 for close to $800. By mid May 2021 i noticed the ring had lost 7 diamonds and have no recollection of how it may have happened, even though i wore it on the same finger with another ring as a stacker yet despite this my other ring (with real diamonds) is in completely perfect… Read more

condition. I contacted Secrets and sent it back to them for an assessment. To my utter disgust, the assessment came back laying the blame solely on me and NOT once would they admit that perhaps the loss of diamonds were due to the bad quality and poor workmanship of the ring!! I was therefore refused any compensation or repair work on the ring. This is NOT the first time this has happened, i had a previous ring which had lost a few diamonds and sent it back for repair not once but twice and to this day the ring has yet again lost more diamonds and am unable to wear this ring ever again.!! I have learnt my lesson and refuse to buy from Secrets EVER again, they are an absolute waste of money, and their organisation is completely unaccountable! From now on I will be saving my pennies and buying the real thing which should last an eternity!!! You would probably get a better quality ring from a toy vending machine then one from Secrets any day!!!

Diamond earrings – I ordered some princess stud earrings I had them in for 3 days and then one of the backs came out and it had broken in half, so I had to send them back for them to have a look they re ordered some more. I hadn’t worn as thought I will not use as every day earrings. We went away last week in holiday so thought I will wear my earrings two days in I… Read more

had lost one of them. I had no idea where I had lost but we had our own pool and my partner saw the earring shining so we found it and a day later Found the back and yet again it had broken in half. There jewellery is lovely and not cheap but they are buying cheap backs and it would have been no fault of mine if I had lost the earring but again they are not cheap. I am still waiting a response on a new back as cannot wear the earrings !!

Great jewellery, but constant price hikes – I love my rings, absolutely love them however, lately looking online and even going in stores the prices have been on a constant increase. Some increased by more than 30% in 2 years! I get that everything goes up, but when you're looking at a product that has been available for so long, with no diamonds in it that used to be roughly $600 and now… Read more

you're looking at $1,000 for the same thing it's really deflating. Michael Hill has offered the same products with some only increasing by $100 for REAL diamonds. Can I also ask, what's with the sales of "Save 20%" ....."ends tonight" it'll be back, they only ever have 20% off, all year round - maybe that explains the price hike. Increase by 30%-40% offer savings of 20% hahaha

Secrets Shhh – Amazing customer service, they helped me pick a lovely gift for mother's day. Perfect price for my budget! Show details