??!
1 photo
Seniors Pet Insurance - Basic Accident & Illness Cover

Seniors Pet Insurance - Basic Accident & Illness Cover

4.4 from 12 reviews

Reviews

4.4

12 reviews
5
(8)
4
(3)
3
(0)
2
(0)
1
(1)
  • Value for Money
    4.7 (9)
  • Transparency
    4.8 (9)
  • Customer Service
    5.0 (9)
Previous
Next
Annette

AnnetteSydney, NSW

  • 3 reviews
  • 1 like

Excellent

published

I have been with Seniors for a couple of years. I have had a couple of claims which were dealt with quickly and efficiently. Seniors kept me informed and acknowledged when I sent emails and claims. It was a very good decision to have this insurance

Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJune 2020
Claim ApprovedYes
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Wait and see

published

Policy appears to be of excellent value when compared to other policies. It was very eady to set up once level of cover decided.
We have not lodged claim. Only just joined up. Will have to wait to make a claim to test efficiency. Staff very friendly and attentive.
Just joining for first time,

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Heather,
It's fantastic to hear that you have found excellent value in your policy and that our helpful team members have been able to set your cover up with ease. Thank you for taking the time to share your review with us.
Kind regards,
Alisa

Suzanne Stroud-Watts

Suzanne Stroud-WattsSouth East Queensland, QLD

  • 2 reviews

Very good

published

Thus far I have only just signed up. The service was very professional and sociable. I would be in a better position to review your product further down the track if I have to claim.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Suzanne,
I'm glad to hear of the professional and sociable service you have received when setting up your policy. Thank you, we appreciate you taking the time to share your experience with us.
Kind regards,
Alisa

Pet Insurance

Find out how Seniors Pet Insurance - Basic Accident & Illness Cover compares to other Pet Insurance

Know better, choose better.

Compare all
Julie

JulieSouth East Queensland, QLD

Waste of money

published

After three years of accident insurance I made my first claim after my dog ate human feaces on the beach path. In a short space of time I had to rush him to emergency where he tested positive to Marijuana and MDMA. My claim was denied as intoxication is deemed to be an illness not an accident. It took three weeks and I had to ring them before being told my claim was denied. Absolute waste of money.

Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Lorraine A.

Lorraine A.South East Queensland, QLD

  • 2 reviews

Excellent service

published

Policy set up was easy and smooth the operator was helpful and happy to talk with.
I had a few questions that were answered swiftly and efficiently by the operator and

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lorraine,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica

Sandy

SandyMetropolitan Adelaide, SA

Essential, Value, Efficiency

published

I compared pet insurance for new puppy. Seniors Pet Insurance was my choice. I also transferred my older dog to Seniors Pet Insurance so they are both insured by same provider. I did not expect an accident so soon into the policy, yet claim has been expedient. We will stick with this policy for life, and thank you.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Julie

JulieSydney Surrounds, NSW

Wonderful to work with!

published

My contact was fabulous. Warm, professional and friendly. A pleasure to deal with her. She made our policy easy to set up. Very pleased with everything..attitude, advice and professionalism. Thank you.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Christine Fysh

Christine FyshRichmond-Tweed, NSW

  • 3 reviews

Looks like a good fit for our needs

published

Easy to set up, good value for money ! Seems to be a good product!! Had no trouble looking at my options.pleases so far with our choice of insurance. First time user of Seniors Insurance.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Diana

DianaHunter Region, NSW

  • 2 reviews

Seems very good cover

published

It was very good to speak to the gentleman online but I feel that the disclosure statement should have been re recorded. I realise it is necessary to listen to this but felt sorry for the guy having to read it all.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Pet Insurance

Find out how Seniors Pet Insurance - Basic Accident & Illness Cover compares to other Pet Insurance

Know better, choose better.

Compare all
Leo

LeoCentral West, NSW

Need to experience it yet, pending

published

All good and seems reasonable.
The assistance by phone was good, expect to be very truthful, the girl sounded like she was "singing" the
details for the policy, while older people like to be addressed in a slower and clear way and not sound like a recording. The most important thing is that the person shows some humanity and sound REAL.

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Feel comfortable knowing my dogs have a good pet insurance.

published

The policy was easy to set up with the coverage I needed for my dogs. I feel better knowing that my dogs have insurance. The staff were very helpful & informative.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Robyn

RobynHunter Region, NSW

  • 5 reviews
  • 2 likes

Easy on line claiming process

published

Good value
Outt of pocket expenses were minimal Very impressed with the process
Claiming on line was straight forward and money paid into account quite promptly
Very happy with policy and how quickly the claim was settled

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
Number of Pets4 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robyn,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to submit your claim online and that you found it to be straight forward.
Kind regards,
Jessica

See all Seniors Pet Insurance reviews

Questions & Answers

Sorry, there are no questions about Seniors Pet Insurance - Basic Accident & Illness Cover but you can read 9 questions about Seniors Pet Insurance.

Get an answer from our members and Australian Seniors representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.