Seniors Pet Insurance - Basic Accident & Illness Cover

The best cover we could get for our 11 year old Golden Retriever, super easy to sign up and secure policy. Was completed in 10 mins and also received 10% discount. Wish we could add on more cover but out of all that was available, this provided maximum benefits. Show details ·  1

Bernie was fantastic. He was very patient and answered all my questions. His knowledge is comprehensive and readily offered any further assistance. It took him minutes to establish the policy and provided all the relevant information over the phone as well as email. Show details ·  1

I would give Seniors Pet Insurance a 0/5 if I could. While it’s easy enough to register and start paying premiums, the experience completely falls apart when you actually need to lodge a claim. The online portal is incredibly outdated, full of glitches, and does not function seamlessly at all. I had to call twice just to complete the sign-up… Read more

process, and then had to call again to lodge a claim because the online system simply didn’t work properly. Basic functions either failed, froze, or didn’t process correctly. This is extremely frustrating—especially when you’re already dealing with the stress of a pet needing care. The whole purpose of having insurance is ease and support in those moments, not added complications. Overall, a very poor digital experience that reflects badly on the company. I would not recommend based on this alone.

Already being a happy Australian Seniors client with my own Life Insurance, I decided due to escalating Veterinary costs to obtain Australian Seniors Basic Accident and Illness Cover for my two SENIOR (over 10 year old) much loved cats. The Policies were simple to complete online, is great value for money, with NO EXCESS, and GAP ONLY offering me… Read more ·  1

Peace of Mind knowing I have at least basic cover for my ageing fur babies. A lovely Australian Seniors representative also called me, to step me through the Policies as well.

Kieran was so lovely to deal with. Knowledgeable, not at all pushy and established rapport instantly by enquiring about our puppy and sharing his own experiences with the same breed. He didn’t fluff about with unnecessary conversation (I’m neurodivergent so I’m not into “small chit chat” for the sake of it) but he delivered the facts in a very… Read more ·  1

clear, respectful, understandable and efficient manner which I very much appreciated that approach as a salesperson. All in all a great experience and wanted to make sure that Kieran got a shoutout for being such a great ambassador for your brand. Thank you ☺️.

My experience, so far, has been to get a quote for Pet Insurance and to accept the quote. It was a great relief to speak to an actual person on the phone. That, to me, is a huge bonus. I spoke to Brad, who went through setting up Pet Insurance, step by step, very thoroughly. So far, so good! Show details ·  1

The person who assisted us was more than excellent, her knowledge base was amazing, and she cheerfully explained all our questions, she was so helpful, we were so mixed up but once speaking with her we could then make a decision, thank you so much, It was so easy to set this up. Patricia & Gabriel Show details ·  1

Happy with the 80 percent return and Gap Payment set up – I felt very happy with the response time and understanding of my claims for my pet's long standing problems. The Gap Policy helped immensely and I literally just waited around for 15 mins to find out the payment due. I would have been happier if the claims I had for Dermatology had been taken on board. I have had to pay in full for 8 years for… Read more ·  1

issues because I was a few days short of the 30 day period at the start of signing on. Due to not understanding as it was a legal condition but cost me a lot over the years where it could have been handled better on the side of the insurance

Efficient service – Thank you for your extremely efficient service that was easy to use. I could not believe how quickly the money involved, arrived in our account. We've been clients for 6 years, first time we've made a claim Show details ·  1

Couldn't get through on both 1300 numbers – Using the online registration to set up was fine but when I rang the 1300 numbers it cut out. I have a question re when my dog has been desexed. This is a new policy Show details ·  1

seniors pet insurance review – i have changed to green cross vets and found they deal with my claim directly with you and I am really pleased with this arrangement as it takes the stress off me.The claims have gone through very quickly and I have been with seniors for six years now and very satisfied thanks Show details ·  1

Excellent peace of mind – Once I sent in the receipts the reimbursement went through very quickly. It was very easy to do. The only hard thing was getting all the history sent through from all vets seen to start with. Show details ·  1

Easy and Fast – Making claims on my pet insurance policy has been easy to do online and the response time is always very good. Money appears quickly in my account after a response provided. Very pleased with the whole process. Show details ·  1

Happy so far – My dog is only 3 so happily hasn't had any need for the insurance yet with the exception of the yearly vaccinations where we get $50 back. Quick payment and all happy. Show details ·  1

Waste of money – After three years of accident insurance I made my first claim after my dog ate human feaces on the beach path. In a short space of time I had to rush him to emergency where he tested positive to Marijuana and MDMA. My claim was denied as intoxication is deemed to be an illness not an accident. It took three weeks and I had to ring them before being told my claim was denied. Absolute waste of money. Show details

My claim – After a couple of phone calls and emails my claim was accepted I was happy when my claim was sorted happy to stay insured with Australian Seniors Show details ·  1

Great as usual – I have had this insurance for many years with one pet or another NEVER found anywhere but excellent service Thank you Show details ·  1

Worth having insurance! – Very easy process and very quick turnaround! Highly recommend worth having pet insurance Show details ·  1

Claim Response and Closure – Simple process to lodge claim. Quick approval process. Immediate payment of agreed costs. Show details ·  1

Pain free claim – Professional and easy steps to claim with excellent communication in regard to claim Show details ·  1

Very good service – After putting in claim response was fairly quick. There was a slight delay but over all very good. Show details ·  1

Very happy – Every dealing with them so far has been easy to make a claim and helpful. So far it is good value. I have been with them about 9 months Show details ·  1

Perfect for my needs - and my dog – Policy is good value I think - set it up when my dog was a puppy. Quick turnaround of vet and medication claims. Show details ·  1

Delicate eye surgery for removing foreign object – Quick response to our claims, very happy 0verall, puppy is healing really well. Show details ·  1

Efficient – Easy to lodge claims online. Kept informed throughout Fast resolution 0 Show details ·  1