Happy we purchased pet insurance from Australian Seniors
I have held the policy for nearly two years since we bought our pet. Reasonably priced policy. Claims have been paid promptly after all information was submitted. Very helpful staff.
Trying it out for now
Yes. I only just joined up I’ve not put in a claim yet. I will try it out and see how it goes as I’m not sure as yet
Good basic coverage
Not bad value, still expensive for someone on a Pension, but less than others, only joined last night yet to lodge a claim, still assessing competence level. Easy to set up
Great pet insurance option for senior pet owners
Jayne was excellent in explaining all the details regarding the insurance cover for my 9 yeats old dog, Hachi. Very happy with her excellent service and friendly personality. Great pet insurance cover older dogs.
After the Vet lodged the claim for me, i received an email to let me know it was being processed and it was settled shortly after. There are exactly 26 words
Excellent customer service... painless!
Easy to understand policy, fantastic communication by representative and there no questions left unanswered, I am more than clear on my pets coverage and the terms and conditions of my policy.
I have been with Seniors for a couple of years. I have had a couple of claims which were dealt with quickly and efficiently. Seniors kept me informed and acknowledged when I sent emails and claims. It was a very good decision to have this insurance
Wait and see
Policy appears to be of excellent value when compared to other policies. It was very eady to set up once level of cover decided.
We have not lodged claim. Only just joined up. Will have to wait to make a claim to test efficiency. Staff very friendly and attentive.
Just joining for first time,
Thus far I have only just signed up. The service was very professional and sociable. I would be in a better position to review your product further down the track if I have to claim.
Waste of money
After three years of accident insurance I made my first claim after my dog ate human feaces on the beach path. In a short space of time I had to rush him to emergency where he tested positive to Marijuana and MDMA. My claim was denied as intoxication is deemed to be an illness not an accident. It took three weeks and I had to ring them before being told my claim was denied. Absolute waste of money.
Policy set up was easy and smooth the operator was helpful and happy to talk with.
I had a few questions that were answered swiftly and efficiently by the operator and
Essential, Value, Efficiency
I compared pet insurance for new puppy. Seniors Pet Insurance was my choice. I also transferred my older dog to Seniors Pet Insurance so they are both insured by same provider. I did not expect an accident so soon into the policy, yet claim has been expedient. We will stick with this policy for life, and thank you.
Wonderful to work with!
My contact was fabulous. Warm, professional and friendly. A pleasure to deal with her. She made our policy easy to set up. Very pleased with everything..attitude, advice and professionalism. Thank you.
Looks like a good fit for our needs
Easy to set up, good value for money ! Seems to be a good product!! Had no trouble looking at my options.pleases so far with our choice of insurance. First time user of Seniors Insurance.
Seems very good cover
It was very good to speak to the gentleman online but I feel that the disclosure statement should have been re recorded. I realise it is necessary to listen to this but felt sorry for the guy having to read it all.
Need to experience it yet, pending
All good and seems reasonable.
The assistance by phone was good, expect to be very truthful, the girl sounded like she was "singing" the
details for the policy, while older people like to be addressed in a slower and clear way and not sound like a recording. The most important thing is that the person shows some humanity and sound REAL.
Feel comfortable knowing my dogs have a good pet insurance.
The policy was easy to set up with the coverage I needed for my dogs. I feel better knowing that my dogs have insurance. The staff were very helpful & informative.
Easy on line claiming process
Outt of pocket expenses were minimal Very impressed with the process
Claiming on line was straight forward and money paid into account quite promptly
Very happy with policy and how quickly the claim was settled
|Annual Benefit Limit||$12,000|
|Amount of Vet Bill Covered||Up to 60%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Not Included|
|Emergency Boarding Fees||Included (you must be the sole carer and hospitalised for 5 or more consecutive days)|
|Cooling Off Period||30 Days|
|Consultation Fees||$90 per visit up to $300|
|Cruciate Ligament Conditions||Included|
|Waiting Period for Illness||30 Days|
|Condition Limit||$2,000 per condition (Basic Accident & Illness Cover only)|
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