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Seniors Pet Insurance - Basic Accident & Illness Cover

Seniors Pet Insurance - Basic Accident & Illness Cover

4.5 from 18 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

4.5

18 reviews
  • Value for Money
    4.6 (14)
  • Transparency
    4.8 (14)
  • Customer Service
    4.9 (14)
  • Claim Resolution Time2-4 weeks (2), 1-2 weeks (2) and <1 week (1)
  • Claim ApprovedYes (4) · No (1)
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Happy we purchased pet insurance from Australian Seniors

published

I have held the policy for nearly two years since we bought our pet. Reasonably priced policy. Claims have been paid promptly after all information was submitted. Very helpful staff.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Shads

ShadsMetropolitan Adelaide, SA

Trying it out for now

published

Yes. I only just joined up I’ve not put in a claim yet. I will try it out and see how it goes as I’m not sure as yet
Thanks

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Shads,
Thank you for taking the time to leave your review and please don't hesitate to reach out if you have any queries in the future.
Kind regards,
Alisa

Colleen Anderson

Colleen AndersonSydney, NSW

  • 2 reviews

Good basic coverage

published

Not bad value, still expensive for someone on a Pension, but less than others, only joined last night yet to lodge a claim, still assessing competence level. Easy to set up

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Pet Insurance

Find out how Seniors Pet Insurance - Basic Accident & Illness Cover compares to other Pet Insurance

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Zivanka

ZivankaGreater Melbourne (Inner), VIC

Great pet insurance option for senior pet owners

published

Jayne was excellent in explaining all the details regarding the insurance cover for my 9 yeats old dog, Hachi. Very happy with her excellent service and friendly personality. Great pet insurance cover older dogs.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Marlene

Marlene

  • 3 reviews

Dog Insurance

published

After the Vet lodged the claim for me, i received an email to let me know it was being processed and it was settled shortly after. There are exactly 26 words

Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Marlene,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to submit your claim via your vet and that we could efficiently finalise this for you.
Kind regards,
Jessica

Sooy

SooyCentral Queensland, QLD

  • 3 reviews
  • 15 likes

Excellent customer service... painless!

published

Easy to understand policy, fantastic communication by representative and there no questions left unanswered, I am more than clear on my pets coverage and the terms and conditions of my policy.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Annette

AnnetteSydney, NSW

  • 3 reviews
  • 1 like

Excellent

published

I have been with Seniors for a couple of years. I have had a couple of claims which were dealt with quickly and efficiently. Seniors kept me informed and acknowledged when I sent emails and claims. It was a very good decision to have this insurance

Incentivised ReviewNo
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJune 2020
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Wait and see

published

Policy appears to be of excellent value when compared to other policies. It was very eady to set up once level of cover decided.
We have not lodged claim. Only just joined up. Will have to wait to make a claim to test efficiency. Staff very friendly and attentive.
Just joining for first time,

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets2 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Heather,
It's fantastic to hear that you have found excellent value in your policy and that our helpful team members have been able to set your cover up with ease. Thank you for taking the time to share your review with us.
Kind regards,
Alisa

Suzanne Stroud-Watts

Suzanne Stroud-WattsSouth East Queensland, QLD

  • 2 reviews

Very good

published

Thus far I have only just signed up. The service was very professional and sociable. I would be in a better position to review your product further down the track if I have to claim.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Suzanne,
I'm glad to hear of the professional and sociable service you have received when setting up your policy. Thank you, we appreciate you taking the time to share your experience with us.
Kind regards,
Alisa

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Julie

JulieSouth East Queensland, QLD

Waste of money

published

After three years of accident insurance I made my first claim after my dog ate human feaces on the beach path. In a short space of time I had to rush him to emergency where he tested positive to Marijuana and MDMA. My claim was denied as intoxication is deemed to be an illness not an accident. It took three weeks and I had to ring them before being told my claim was denied. Absolute waste of money.

Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Claim ApprovedNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Lorraine A.

Lorraine A.South East Queensland, QLD

  • 2 reviews

Excellent service

published

Policy set up was easy and smooth the operator was helpful and happy to talk with.
I had a few questions that were answered swiftly and efficiently by the operator and

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lorraine,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica

Sandy

SandyMetropolitan Adelaide, SA

Essential, Value, Efficiency

published

I compared pet insurance for new puppy. Seniors Pet Insurance was my choice. I also transferred my older dog to Seniors Pet Insurance so they are both insured by same provider. I did not expect an accident so soon into the policy, yet claim has been expedient. We will stick with this policy for life, and thank you.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Julie

JulieSydney Surrounds, NSW

Wonderful to work with!

published

My contact was fabulous. Warm, professional and friendly. A pleasure to deal with her. She made our policy easy to set up. Very pleased with everything..attitude, advice and professionalism. Thank you.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Christine Fysh

Christine FyshRichmond-Tweed, NSW

  • 3 reviews

Looks like a good fit for our needs

published

Easy to set up, good value for money ! Seems to be a good product!! Had no trouble looking at my options.pleases so far with our choice of insurance. First time user of Seniors Insurance.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Diana

DianaHunter Region, NSW

  • 2 reviews

Seems very good cover

published

It was very good to speak to the gentleman online but I feel that the disclosure statement should have been re recorded. I realise it is necessary to listen to this but felt sorry for the guy having to read it all.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets2 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Pet Insurance

Find out how Seniors Pet Insurance - Basic Accident & Illness Cover compares to other Pet Insurance

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Leo

LeoCentral West, NSW

Need to experience it yet, pending

published

All good and seems reasonable.
The assistance by phone was good, expect to be very truthful, the girl sounded like she was "singing" the
details for the policy, while older people like to be addressed in a slower and clear way and not sound like a recording. The most important thing is that the person shows some humanity and sound REAL.

Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Feel comfortable knowing my dogs have a good pet insurance.

published

The policy was easy to set up with the coverage I needed for my dogs. I feel better knowing that my dogs have insurance. The staff were very helpful & informative.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Robyn

RobynHunter Region, NSW

  • 7 reviews
  • 2 likes

Easy on line claiming process

published

Good value
Outt of pocket expenses were minimal Very impressed with the process
Claiming on line was straight forward and money paid into account quite promptly
Very happy with policy and how quickly the claim was settled

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets4 pets
Pet Type(s) InsuredCat and Dog
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robyn,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to submit your claim online and that you found it to be straight forward.
Kind regards,
Jessica

See all Seniors Pet Insurance reviews

Questions & Answers

Sorry, there are no questions about Seniors Pet Insurance - Basic Accident & Illness Cover but you can read 13 questions about Seniors Pet Insurance.

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Details

Compare all 3 Seniors Pet Insurance
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$12,000
Amount of Vet Bill Covered Up to 60%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Routine Care CoverNot Included
Tick ParalysisIncluded
Emergency Boarding FeesIncluded (you must be the sole carer and hospitalised for 5 or more consecutive days)
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$90 per visit up to $300
Cruciate Ligament ConditionsIncluded
Waiting Period for Illness 30 Days
Condition Limit$2,000 per condition (Basic Accident & Illness Cover only)
Compare all 3 Seniors Pet Insurance

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