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Seniors Pet Insurance - Basic Accident & Illness Cover

Seniors Pet Insurance - Basic Accident & Illness Cover

4.7 from 9 reviews

Reviews

(6)
(3)
(0)
(0)
(0)
  • Value for Money
    4.9 (8)
  • Transparency
    4.9 (7)
  • Customer Service
    5.0 (8)


Lorraine A.

Lorraine A.South East Queensland, QLD

Excellent service

published

Policy set up was easy and smooth the operator was helpful and happy to talk with.
I had a few questions that were answered swiftly and efficiently by the operator and

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lorraine,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica


Sandy

SandyMetropolitan Adelaide, SA

Essential, Value, Efficiency

published

I compared pet insurance for new puppy. Seniors Pet Insurance was my choice. I also transferred my older dog to Seniors Pet Insurance so they are both insured by same provider. I did not expect an accident so soon into the policy, yet claim has been expedient. We will stick with this policy for life, and thank you.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Julie

JulieSydney Surrounds, NSW

Wonderful to work with!

published

My contact was fabulous. Warm, professional and friendly. A pleasure to deal with her. She made our policy easy to set up. Very pleased with everything..attitude, advice and professionalism. Thank you.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Christine Fysh

Christine FyshRichmond-Tweed, NSW

  • 3 reviews

Looks like a good fit for our needs

published

Easy to set up, good value for money ! Seems to be a good product!! Had no trouble looking at my options.pleases so far with our choice of insurance. First time user of Seniors Insurance.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Diana

DianaHunter Region, NSW

  • 2 reviews

Seems very good cover

published

It was very good to speak to the gentleman online but I feel that the disclosure statement should have been re recorded. I realise it is necessary to listen to this but felt sorry for the guy having to read it all.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Leo

LeoCentral West, NSW

Need to experience it yet, pending

published

All good and seems reasonable.
The assistance by phone was good, expect to be very truthful, the girl sounded like she was "singing" the
details for the policy, while older people like to be addressed in a slower and clear way and not sound like a recording. The most important thing is that the person shows some humanity and sound REAL.

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Annette

AnnetteSydney, NSW

  • 2 reviews

Happy

published

I have been with seniors insurance for pet insurance for over a year. My pet had an unfortunate accident but I had peace of mind as Seniors guided me through getting preapproval for the surgery. So I knew I was mostly covered for the surgery cost. This insurance is very good and I recommend it.

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Feel comfortable knowing my dogs have a good pet insurance.

published

The policy was easy to set up with the coverage I needed for my dogs. I feel better knowing that my dogs have insurance. The staff were very helpful & informative.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Robyn

RobynHunter Region, NSW

  • 3 reviews
  • 1 like

Easy on line claiming process

published

Good value
Outt of pocket expenses were minimal Very impressed with the process
Claiming on line was straight forward and money paid into account quite promptly
Very happy with policy and how quickly the claim was settled

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
Number of Pets4 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robyn,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to submit your claim online and that you found it to be straight forward.
Kind regards,
Jessica


See all Seniors Pet Insurance reviews

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