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Seniors Pet Insurance - Basic Accident & Illness Cover

Seniors Pet Insurance - Basic Accident & Illness Cover

4.6 from 26 reviews · View Statistics
See the Best Pet Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Australian Seniors

Reviews

4.6
26 reviews
  • Value for Money
    4.6 (22)
  • Transparency
    4.7 (22)
  • Customer Service
    4.8 (21)
  • Claim Resolution Time
    • <1 week (4)
    • 1-2 weeks (5)
    • 2-4 weeks (2)
    • 1-2 months (1)
  • Claim ApprovedYes (11) · No (1)
Previous
Next

Great cover and fast payments

published

Initial claim was very slow but all subsequent claims are paid within four working days. Have been insured for four and a half years. Good value for price of premium.

  • Value for Money
  • Transparency
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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David S
David SSouth East Queensland, QLD
  • 3 reviews

Trouble with the cheque going to wrong address has now been rectified. Because of that there was quite a delay.

published

Because of the wrong address issue there was quite a delay. Hence only 4 star this time. Confident it will rise to 5 star if a future claim is made.

  • Value for Money
  • Transparency
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message

Hi David,
Thank you for sharing your experience with us, I am sorry to hear of the inconvenience this has caused. If you do have any further queries, please do not hesitate to contact us.
Kind regards,
Scott

David S
David S

no sweat, mate. Happy New Year.
David

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Caroline
CarolinePerth, WA
  • 2 reviews

We are delighted.

published

Although the monthly payments are relatively high, we are delighted with the refunds we receive from our claims. We have had other pet insurance but this one is the best so far.

  • Value for Money
  • Transparency
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message

Hi Caroline,
Thank you for sharing your lovely feedback with us, it is great to hear of your satisfaction. We appreciate the kind words and for providing such a nice review.
Kind regards,
Scott

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dmb357
dmb357Greater Melbourne (Inner), VIC
  • 2 reviews

Quick service

published

The claims have been dealt with very quickly. This is our second year with Seniors Pet Insurance. So far it has been reasonable value for money.
The claim process is very easy.

  • Value for Money
  • Transparency
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Pet Insurance

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Annoyed
AnnoyedHeathridge

excellent when required

published

Appreciated having the claim sent through and paid the 75% at the time of our dog’s discharge from the vets. The policy was worth having and has almost paid for itself over the two years we have had it.

  • Value for Money
  • Transparency
Australian Seniors
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peace of mind

published

Have had several claims over a periods of 3 years one major claim and it was so good to know my loved animal was able to have best care available. The service has always been excellent with the claims dept and coming from an insurance background in claims I know how stressful claims can be.

  • Value for Money
  • Transparency
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Michael
MichaelCentral West, NSW

Bambi accident

published

Excellent attitude to my enquiries. Prompt response and resolution
Good value
3 years

  • Value for Money
  • Transparency
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Sue
SueMetropolitan Adelaide, SA

Very helpful

published

Claim received within 2 weeks very happy with Seniors insurance have contacted by phone and response very helpful great to deal with very worth while insurance recommend to all seniors

  • Value for Money
  • Transparency
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Happy we purchased pet insurance from Australian Seniors

published

I have held the policy for nearly two years since we bought our pet. Reasonably priced policy. Claims have been paid promptly after all information was submitted. Very helpful staff.

  • Value for Money
  • Transparency
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Shads
ShadsMetropolitan Adelaide, SA
  • 2 reviews

Trying it out for now

published

Yes. I only just joined up I’ve not put in a claim yet. I will try it out and see how it goes as I’m not sure as yet
Thanks

  • Value for Money
  • Transparency
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message

Hi Shads,
Thank you for taking the time to leave your review and please don't hesitate to reach out if you have any queries in the future.
Kind regards,
Alisa

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Colleen Anderson
Colleen AndersonSydney, NSW
  • 4 reviews

Good basic coverage

published

Not bad value, still expensive for someone on a Pension, but less than others, only joined last night yet to lodge a claim, still assessing competence level. Easy to set up

  • Value for Money
  • Transparency
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Zivanka
ZivankaGreater Melbourne (Inner), VIC

Great pet insurance option for senior pet owners

published

Jayne was excellent in explaining all the details regarding the insurance cover for my 9 yeats old dog, Hachi. Very happy with her excellent service and friendly personality. Great pet insurance cover older dogs.

  • Value for Money
  • Transparency
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Pet Insurance

Find out how Seniors Pet Insurance - Basic Accident & Illness Cover compares to other Pet Insurance

Know better, choose better.

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Marlene
Marlene
  • 3 reviews

Dog Insurance

published

After the Vet lodged the claim for me, i received an email to let me know it was being processed and it was settled shortly after. There are exactly 26 words

  • Incentivised Review No
  • Claim Made No
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message

Hi Marlene,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to submit your claim via your vet and that we could efficiently finalise this for you.
Kind regards,
Jessica

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Sooy
SooyCentral Queensland, QLD
  • 3 reviews
  • 15 likes

Excellent customer service... painless!

published

Easy to understand policy, fantastic communication by representative and there no questions left unanswered, I am more than clear on my pets coverage and the terms and conditions of my policy.

  • Value for Money
  • Transparency
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Annette
AnnetteSydney, NSW
  • 3 reviews
  • 1 like

I have been with Seniors for a couple of years. I have had a couple of claims which were dealt with quickly and efficiently. Seniors kept me informed and acknowledged when I sent emails and claims. It was a very good decision to have this insurance

  • Incentivised Review No
  • Claim Made Yes
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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See all Seniors Pet Insurance reviews

Questions & Answers

Sorry, there are no questions about Seniors Pet Insurance - Basic Accident & Illness Cover but you can read 17 questions about Seniors Pet Insurance.

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Seniors Pet Insurance - Basic Accident & Illness Cover

Details

Compare all 3 Seniors Pet Insurance
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$12,000
Amount of Vet Bill Covered Up to 60%
Minimum Pet Age 8 weeks
Accidental Injury Cover Included
Illness CoverIncluded
Routine Care CoverNot Included
Tick ParalysisIncluded
Emergency Boarding FeesIncluded (you must be the sole carer and hospitalised for 5 or more consecutive days)
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$90 per visit up to $300
Cruciate Ligament ConditionsIncluded
Waiting Period for Illness 30 Days
Condition Limit$2,000 per condition (Basic Accident & Illness Cover only)
Compare all 3 Seniors Pet Insurance
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