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Initial claim was very slow but all subsequent claims are paid within four working days. Have been insured for four and a half years. Good value for price of premium.
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- 3 reviews
Trouble with the cheque going to wrong address has now been rectified. Because of that there was quite a delay.
Because of the wrong address issue there was quite a delay. Hence only 4 star this time. Confident it will rise to 5 star if a future claim is made.
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Hi David,
Thank you for sharing your experience with us, I am sorry to hear of the inconvenience this has caused. If you do have any further queries, please do not hesitate to contact us.
Kind regards,
Scott
no sweat, mate. Happy New Year.
David
- 2 reviews
Although the monthly payments are relatively high, we are delighted with the refunds we receive from our claims. We have had other pet insurance but this one is the best so far.
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Hi Caroline,
Thank you for sharing your lovely feedback with us, it is great to hear of your satisfaction. We appreciate the kind words and for providing such a nice review.
Kind regards,
Scott
- 2 reviews
The claims have been dealt with very quickly. This is our second year with Seniors Pet Insurance. So far it has been reasonable value for money.
The claim process is very easy.
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Hi there,
It's an absolute pleasure to hear that your claim experiences have been processed quickly and of the value that you have found in your pet's cover. Thank you for taking the time out of your...
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Appreciated having the claim sent through and paid the 75% at the time of our dog’s discharge from the vets. The policy was worth having and has almost paid for itself over the two years we have had it.
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Hi There,
We are glad that you are pleased with your claims and that you have found value in your policy. We love providing excellent service to our customers and giving the best experience possible. ...
Have had several claims over a periods of 3 years one major claim and it was so good to know my loved animal was able to have best care available. The service has always been excellent with the claims dept and coming from an insurance background in claims I know how stressful claims can be.
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Hi Glenys,
Thank you for taking the time to share your 5 star review with us, we really appreciate it. I am sorry to hear that you have had the need to claim, however, pleased that we have been able ...
Excellent attitude to my enquiries. Prompt response and resolution
Good value
3 years
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Hi Michael,
I'm pleased to hear of the service that you have received throughout your time with us and of the value that you have found in your policy. Thank you for taking the time to share your rev...
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Claim received within 2 weeks very happy with Seniors insurance have contacted by phone and response very helpful great to deal with very worth while insurance recommend to all seniors
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Hi Sue,
I'm delighted to hear of the helpful service that you received during your claim experience and that you have been left feeling happy with your pet's cover. Thank you for taking the time to s...
Happy we purchased pet insurance from Australian Seniors
I have held the policy for nearly two years since we bought our pet. Reasonably priced policy. Claims have been paid promptly after all information was submitted. Very helpful staff.
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Hi Veronica,
It is a pleasure to hear of the great service that you have received from our team and that we have been able to assist with your claims when needed. Thank you for taking the time to shar...
Find out how Seniors Pet Insurance - Basic Accident & Illness Cover compares to other Pet Insurance
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- 2 reviews
Yes. I only just joined up I’ve not put in a claim yet. I will try it out and see how it goes as I’m not sure as yet
Thanks
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Hi Shads,
Thank you for taking the time to leave your review and please don't hesitate to reach out if you have any queries in the future.
Kind regards,
Alisa
- 4 reviews
Not bad value, still expensive for someone on a Pension, but less than others, only joined last night yet to lodge a claim, still assessing competence level. Easy to set up
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Hi Colleen,
Thank you for your review. I'm pleased to hear that you have found value in your new policy and that your cover for your pet was set up with ease. Thanks again for sharing your experience...
Great pet insurance option for senior pet owners
Jayne was excellent in explaining all the details regarding the insurance cover for my 9 yeats old dog, Hachi. Very happy with her excellent service and friendly personality. Great pet insurance cover older dogs.
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Hi Zivanka,
What a fantastic review! I'm thrilled to hear of the excellent service that you have received from our friendly team member, Jayne, who was able to leave you feeling fully informed of your...
Find out how Seniors Pet Insurance - Basic Accident & Illness Cover compares to other Pet Insurance
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- 3 reviews
After the Vet lodged the claim for me, i received an email to let me know it was being processed and it was settled shortly after. There are exactly 26 words
- Incentivised Review No
- Claim Made No
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Hi Marlene,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to submit your claim via your vet and that we could efficiently finalise this for you.
Kind regards,
Jessica
- 3 reviews
- 15 likes
Easy to understand policy, fantastic communication by representative and there no questions left unanswered, I am more than clear on my pets coverage and the terms and conditions of my policy.
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Hi Sooy,
It is a pleasure to hear of the great service that you have received from our team whilst setting up your policy and that we can provide you with cover that is suitable to your needs. Thank y...
- 3 reviews
- 1 like
I have been with Seniors for a couple of years. I have had a couple of claims which were dealt with quickly and efficiently. Seniors kept me informed and acknowledged when I sent emails and claims. It was a very good decision to have this insurance
- Incentivised Review No
- Claim Made Yes
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Hi Annette,
It's wonderful to hear of the excellent service that you received when processing your claims throughout your time with us and that you were kept informed along the way. Thank you for tak...
Questions & Answers
Sorry, there are no questions about Seniors Pet Insurance - Basic Accident & Illness Cover but you can read 17 questions about Seniors Pet Insurance.
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Details
| Category | Pet Insurance |
|---|---|
| Underwriter | Hollard |
| Annual Benefit Limit | $12,000 |
| Amount of Vet Bill Covered | Up to 60% |
| Minimum Pet Age | 8 weeks |
| Accidental Injury Cover | Included |
| Illness Cover | Included |
| Routine Care Cover | Not Included |
| Tick Paralysis | Included |
| Emergency Boarding Fees | Included (you must be the sole carer and hospitalised for 5 or more consecutive days) |
| Lifetime Cover | Included |
| Cooling Off Period | 30 Days |
| Consultation Fees | $90 per visit up to $300 |
| Cruciate Ligament Conditions | Included |
| Waiting Period for Illness | 30 Days |
| Condition Limit | $2,000 per condition (Basic Accident & Illness Cover only) |
Extra Information
Seniors Pet Insurance - Basic Accident & Illness Cover is a ProductReview.com.au Awards Winner for 2022, 2021 and 2020. Learn more
Contact info for Seniors Pet Insurance - Basic Accident & Illness Cover
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Hi Kay,
Read mores find in their policies and that it is suitable for their needs. Thank you for sharing your experience and for the feedback provided. Kind regards, ScottIt is a pleasure to hear that you have been with Australian Seniors for four and a half years, we appreciate your loyalty and support. We are always delighted to know of the value our customer...