I had my last dog insured with seniors and I found them very good. Quick refunds and very friendly. I have a puppy now and decided to insure her with seniors also.
not happy with rejecting my claim based on what you called seizures and stated it was not applicable based on pre existing that my pet Mante was never been treated for seizures .I would like to know where you got this information from.You have my dogs history from the last 6 years and if you look you will find that he has never been diagnosed or treated for seizures NEVER.I would like you to look at my recent claim and overturn your decision and pay me the correct due payment !!!
Efficient response to claims
Been with Seniors for 4 years. Claims are resolved rapidly but I am inclined to look at alternatives to see if I can get a higher percentage return on my bill claims
Perfect for my needs
This is the first time for me to insure an animal, so I haven't made any claims yet, but, was very easy to set up. I can now rest easy knowing that if anything was to happen to my cat that at least I don't have to worry about expensive vet costs.
Policy is good value but claims take a while to come through. Also having a problem with a direct claim that the vet processed - no record on the portal. Other than that all is good
First timer. Hope this insurance does help us with less stress.
I had a look at various insurances and it was complicated to choose the right one for my cats. This insurance sounds good to me. It was easy to set up and had a look at quotes.
Great service, easy to apply, very professional delivery . all questions answered fully and in plain English .. the agent I spoke to was polite and friendly I would recommend the policy to all my friends.
perfect pet insurance
the pet insurance was just what I wanted with the cover I needed. It was easy to set-up over the phone and Amy was so helpful
Will recommend to the policy to other dog owners
Hassle free service
I have experienced a seamless process where my vet lodges the claim online, I get an immediate text message from seniors that they are processing my claim and then within a couple of working days seniors credit my account and send a very polite email confirmation. Great service.
Very pleasant phone manner;
The product is good value; I had compared it with others and it appears more comprehensive; easy to set up and delivered the material as promised. rep. called back promptly as requested by me.
Essential when you have a Pet
Was easy to set up and reasonable value. My claims have been resolved Very quickly after sending in. We Have been with the insurance company for 2 years and 4 months.
Can't manage without your help
Yes, very easy to establish. I was sent a text to say they had received the claim and settled shortly after.
I would not have been able to give my little girl the medical care that she needed without your help. Has been nearly three years. It is nice when your staff ring to enquire how your fur baby is feeling, thankyou
Excellent service for last 2-3years and good value for money.
Very good and informative service by agent. He helped me to make the right choice in choosing insurance for my pet. Happy customer......Keep up good work and attitude towards customers.
After only having the policy for a week, we needed to make a large claim on the policy. To make matters complicated we then sadly had to cancel the policy less than a week later. The claim was paid with no fuss at all, within a few days of Seniors receiving it. So impressed!
- Pet Insurance - Essential Accident & Illness Cover
- Verified customer
Didn’t receive insurance pack at first place, but was remedied after contact. Update: Claim was super fast and easy.
I have since last Nov insured with Senior Pet Insurance for my dog. I still didn't receive the said insurance package and certificate though the fortnight direct debit is punctual.
We have found your service absolutely first rate
Not that easy, but we got there in the end. We have lodged a number of claims and were paid within the week, excellent. we have been with you for about 18 months.
Reasonable with good service
Our policy was fair value. It was easy to set up. Being our first claim we had to send in our dog's full veterinary history which took some organizing. Once we did this the claim was resolved within 2 weeks .
We took out the policy within the last 6 months and we are pleased with the service.
Pet Insurance Claim
I am very happy with this level of cover. It is a good balance with 75% on Claims and premiums not being over the top. Claims have been processed very quickly.
Staff well informed about the pet insurance policies and given a good outline of the benefits. All questions answered and able to choose the right policy for my pet. As I'm switching from a policy with another company who increased the premium by $230 this year was also given an estimate of what sort of increase to expect next year.
Policy was easy to set up and the cover is good. However my first claim took 6 weeks to process despite the fact I sent all relevant information in at the time of lodgement. The company continued to request information that was not relevant. It was only after a number of phone calls made by myself that the claim was finally resolved and remitted. In my opinion there were too many people dealing with the claim resulting in loss of paper work and some confusion.
Questions & Answers
pet insurance cost
Customer RelationsAustralian Seniors
Thank you for reaching out to us with your query. I would appreciate the opportunity to arrange for a member of our team to contact you to provide a quote and further information on our available policies. I have sent you a private message to obtain your contact details.
It depends on the age of your pet. My last dog was 8yrs when I insured him and it cost $46/fortnight. I made quite a few claims as he was quite sick and his premiums went up to $53/ fortnight. Now I have a puppy and it costs $29/fortnight.
When you make a claim the refund is with in the week usually.
|Contact Number||1300 607 336|
|Annual Benefit Limit||$12,000|
|Amount of Vet Bill Covered||Up to 75%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Not Included|
|Tick Paralysis||75% of Vet Expenses|
|Emergency Boarding Fees||Included (you must be the sole carer and hospitalised for 5 or more consecutive days)|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||$2,600|
|Waiting Period for Illness||30 Days|
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