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Seniors Pet Insurance - Essential Accident & Illness Cover

Seniors Pet Insurance - Essential Accident & Illness Cover

4.6 from 12 reviews

Reviews

(8)
(3)
(1)
(0)
(0)
  • Value for Money
    4.1 (8)
  • Transparency
    4.7 (9)
  • Customer Service
    4.9 (10)


Susan

SusanMelbourne

  • 2 reviews
  • Verified customer

Didn’t receive insurance pack at first place, but was remedied after contact. Update: Claim was super fast and easy.

published

I have since last Nov insured with Senior Pet Insurance for my dog. I still didn't receive the said insurance package and certificate though the fortnight direct debit is punctual.

Customer Service
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
4 comments
Australian Seniors
Customer RelationsAustralian Seniors
Australian Seniors
Customer RelationsAustralian Seniors

Hi Susan,
I am just following up as I understand a team member has been in contact and sent your documents via email. Don't hesitate to reach out if you have any further questions.
Kind regards,
Alisa

Susan
Susan

Hi Alisa, Thank you for following up. Yes I have got the document by now.
Susan


We have found your service absolutely first rate

published

Not that easy, but we got there in the end. We have lodged a number of claims and were paid within the week, excellent. we have been with you for about 18 months.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Helen,
Thank you for taking the time to share your review, we really appreciate it. We are pleased to hear that we have been able to assist with your claims and provide you with peace of mind, knowing your dog is covered.
Kind regards,
Alisa

Jan H

Jan HSouth East Queensland, QLD

  • 2 reviews

Reasonable with good service

published

Our policy was fair value. It was easy to set up. Being our first claim we had to send in our dog's full veterinary history which took some organizing. Once we did this the claim was resolved within 2 weeks .
We took out the policy within the last 6 months and we are pleased with the service.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Lorac

LoracWide Bay-Burnett, QLD

  • 2 reviews

Pet Insurance Claim

published

I am very happy with this level of cover. It is a good balance with 75% on Claims and premiums not being over the top. Claims have been processed very quickly.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lorac,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can assist with your claims and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica


Sue

SueCentral Highlands and Goldfields, VIC

New policy

published

Staff well informed about the pet insurance policies and given a good outline of the benefits. All questions answered and able to choose the right policy for my pet. As I'm switching from a policy with another company who increased the premium by $230 this year was also given an estimate of what sort of increase to expect next year.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

gunrealty

gunrealtyPerth, WA

  • 2 reviews
  • 1 like

Frustrated customer

published

Policy was easy to set up and the cover is good. However my first claim took 6 weeks to process despite the fact I sent all relevant information in at the time of lodgement. The company continued to request information that was not relevant. It was only after a number of phone calls made by myself that the claim was finally resolved and remitted. In my opinion there were too many people dealing with the claim resulting in loss of paper work and some confusion.

Claim MadeYes
Claim Resolution Time1-2 months
Claim DateAugust 2019
Claim ApprovedYes
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Francis

FrancisGreater Melbourne (Outer), VIC

Meets our needs

published

Policy was easy to set up and influenced by the friendly help and courteous attitude of Sarah (Greenstone Representative). Frankly, I am surprised and do not believe you are asking questions 2 & 3 above, when you would know I only signed up yesterday. ....... time to review your survey????? You ask below for optional proof of purchase......why do you need this when you sent me the survey immediately after we signed up?????

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Veronica

VeronicaPerth, WA

Very good value

published

Policy was easy to set up with a
very knowledgeable and friendly
person.Have been with this company
for a couple of years now, on
recommendation from a friend and
am very happy with the claim
outcomes.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Marianne

MarianneGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent service.

published

On both occasions of taking my beloved companion to the vet, I logged my claim via the vet and received my health fund repayment the next day. Couldn’t be happier.

Transparency
Customer Service
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Marianne,
What a lovely review. We are delighted to hear of the excellent service you have received and that submitting your claim via the vet to be very efficient. Thank you for sharing your experience with us.
Kind regards,
Sharon

It would help if staff could speak slowly as a pensioner I find the speech too fast

published

I have done my homework and find this to be the best option for my dog KIMMIE
I have signed up today feeling that I have chosen the right policy to protect my dog's future

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Jacqueline

JacquelineMid North Coast, NSW

I feel much safer now I have something to protect our special baby.

published

I feel the Senior's Pet Policy is of Good Value and it was set up easily.
No, we have not made a claim.
This is our first experience with this insurance company

Claim MadeNo
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jacqueline,
Welcome to the Australian Seniors family. I am thrilled to hear the ease in which you were able to set up this policy and that you find your policy to be good value. Thank you for sharing your experience.
Kind regards,
Sharon


Donna

DonnaSydney, NSW

When we needed it, it was there

published

We had a very sick young girl our Labrador very very sick, we had a big vet bill, after we paid our bill we submitted all the paper work and within 3 days our money was paid back to us

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets2 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Donna,
I am sorry to hear about your young Labrador becoming so sick and I hope that she is now on the mend. I am pleased that we were able to assist in providing support for her, when it was needed.
Kind regards,
Jessica


See all Seniors Pet Insurance reviews

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