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Seniors Travel Insurance - Essential Cover

Seniors Travel Insurance - Essential Cover

4.6 from 42 reviews · View Statistics

Reviews

4.6

42 reviews
  • Value for Money
    4.3 (29)
  • Transparency
    4.5 (26)
  • Customer Service
    4.3 (27)
  • Claim Resolution Time1-2 weeks (3)
  • Claim ApprovedYes (2) · No (1)
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Izz

IzzMetropolitan Adelaide, SA

Don’t Know Yet

published

The on-line process of obtaining a quote and taking out a policy was easy and quick. And the confirmation email with full policy details came through promptly.

Value for Money
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Izz,
I'm glad to hear you were able to use our online portal with ease to arrange a quote and set up a policy that suits your needs. We appreciate you taking the time to share this with us.
Kind regards,
Alisa

Ray S.

Ray S.Sydney, NSW

Being on a State pension it is very expensive but I had to have it.

published

In hindsight yes but still a lot of money
Nothing to lodge as this is my first holiday with Australian Senior Insurance.
1st time using Australian Seniors as they were slightly cheaper than some others.

DestinationEurope
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

The reviewer stated that an incentive was offered for this review

Leslie

LeslieSydney, NSW

Difficult to set up

published

Travel insurance couldn't be completed finalised electronically. Advised to contact a consultant by phone, phoned & 45mins later consultant answered and then proceed to setup policy.
Several days later had questions re. corona virus, had to wait 30mins to speak with consultant.
To date all travel insurance has been with Seniors, been happy with service however on this occasion the wait for a consultant to answer was unacceptable.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Travel Insurance

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John Cluff

John CluffSydney Surrounds, NSW

  • 2 reviews

Quick and easy to use. Suited my requirements.

published

The policy was for me very good value and was simple and quick to set up. This is the first time I have used this insurance group for my travel but will consider it again in the future.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Travel Insurance

published

The cost is on the high side for seniors who wish to travel. Australian Seniors should consider reducing this cost to encourage more seniors to take up travel insurance and encourage them to take unnecessary risk.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Michael,
Thank you for taking the time to share your feedback with us, we really appreciate it. We are always looking for ways to enhance the services that we provide to our customers and your feedback will assist with this.
Kind regards,
Jessica

Cathie

CathieGreater Melbourne (Outer), VIC

Excellent service

published

Delightful service, and solved all queries. Went the extra mile to help me get the travel insurance I need. Plus my follow up questions were answered clearly and mannerly. Really delighted with your service.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Cathie,
Thank you for your wonderful review. It is always amazing to hear of the great service that our customers are receiving and that you were provided with all information to make an informed decision.
Kind regards,
Alisa

Fran A.

Fran A.Hobart, TAS

  • 2 reviews

Great for my need

published

Best value policy after researching. With a user friendly website to get a quote emailed so as able to accept and pay when convenient. I have used several times when needing extra cover over and above my credit card complementary insurance benefits.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

overseas travel insurance

published

the policy was clearly explained & the consultant set it up for me over the phone. The consultant had a friendly manner and answered all my questions cheerfully, she did not rush me in any way. This is important when purchasing insurance.
This is the first time we have used this company.

Incentivised ReviewNo
DestinationEurope
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Roger

RogerSouth East Queensland, QLD

  • 2 reviews

Fantastic As Always

published

the policy is excellent value and was so easy to set up, the young man who dealt with me could not have been more professional or more friendly. I lodged a claim last year for a flight cancellation owing to British Airways strike, and this was dealt with really quickly. Think this is the 3rd or 4th time I have used Australian Seniors Insurance.

Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Travel Insurance

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David

DavidSydney, NSW

Travel insurance, a necessary cost of international travel

published

It seemed a little more expensive than other trips although this was more extensive. I have not lodged a claim and this is our first policy with Aus Seniors. It was easy to set up as the representative explained all aspects and ensured I understood the application of key elements of the policy including pre existing medical conditions, a very important element for senior travellers.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
morrismcmahon

morrismcmahonSydney, NSW

  • 2 reviews

Travel Insurance

published

Policy appears o be good & the help I received was excellent.
No I have not lodged a claim.
This is the first time iI have used Senior Travel Insurance. The help in setting up was Excellent

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Morrismcmahon,
Thank you for leaving such a great review. I'm so glad we were able to help you organise your cover for your trip. Safe travels!
Kind regards,
Alisa

Great value with excellent cover

published

It was very easy to set up over the phone, the operator, Guy, was very helpful and explained everything very well. The cost of the cover is great value, couldn't be happier

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Vicki

VickiSouth East Queensland, QLD

Very helpful consultant

published

I rang to find out how to deal with a minor pre-existing medical condition. The consultant was very helpful and patient. It was possible to get the insurance I needed with cover for the pre-existing condition at a very minor additional cost.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Travel Insurance

published

This is the 2nd time that I have used Seniors Travel Insurance and I find that it has always been very good value and staff are always friendly and helpful.

Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Insurance Cover ForSenior
Claim Resolution Time1-2 weeks
Type of ClaimLost/Stolen Property
Claim DateNovember 2018
Claim ApprovedNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

perfect for us

published

this is the second time that we have used your company for travel insurance. As seniors we really appreciate the savings for this insurance, but it is not the only thing , the service is great & the really great thing is actually finding a in store office @ lake haven near us. We hope you are able to continue the service for us young at heart. Anthony & Tricia Ditcham

Incentivised ReviewNo
DestinationEurope
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Travel Insurance

Find out how Seniors Travel Insurance - Essential Cover compares to other Travel Insurance

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A necessary travel companion

published

I didn't have to use the cover I took out but it as great to have it. I found the staff I dealt with pleasant and efficient and feel I could do it online next time. I will definitely use it again when I travel next year. Nola.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Nola,
Thank you for your lovely review. We are delighted to receive positive feedback and are very happy that we could offer you such great service.
Kind regards,
Alisa

Lorraine

Lorraine

  • 2 reviews

A ‘one trip’ policy

published

Previously had annual worlwide cover for a number of years but they’ve stopped offering that. This time just bought a one-off trip policy. Haven’t ever had to claim, but happy with what’s offered.

Incentivised ReviewNo
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lorraine,
Welcome to the Australian Seniors community. It is our pleasure to be able to offer you cover suitable to your needs. Thank you for sharing your experience.
Kind regards,
Sharon

Very competitive and easy to understan

published

Good Value. 2nd time customer. no claims so cannot comment on length of time re claim. Have not undertaken my journey yet, 3 weeks to go but would not travel without some sort of insurance.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Mary

MarySouthwest, VIC

Great Value for money

published

I felt the travel insurance I took out for my upcoming trip is value for money and easy to set up over the phone. This is the second trip I have taken out insurance with Australian Senior Insurance. I haven't made a claim with them so don't know how the service will be if I need to put in a claim.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Meets our cruise travel insurance requirements

published

Travel insurance for seniors over 80 is an expensive product. It is necessary to shop around to get a policy that best suits our individual needs,
Just purchased policy - travel not until February 2020.
First time customer with Australian Seniors.
On line quote was quite easy to complete but still took time to consider all questions and answers.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Questions & Answers

Sorry, there are no questions about Seniors Travel Insurance - Essential Cover but you can read 14 questions about Seniors Travel Insurance.

Get an answer from our members and Australian Seniors representatives

Details

Compare all 3 Seniors Travel Insurance
CategoryTravel Insurance
Other Insurance Types Offered Car, Funeral, Home and Contents and Pet
UnderwriterHollard
Maximum Age Covered 89 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental DeathNot Included
Emergency Dental$1,000
Pregnancy (max weeks) 24 weeks (pending assessment)
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Included
Loss of IncomeNot Included
Permanent DisabilityNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Maximum Single Item Limit $4,000 (Camera, laptop, or tablet)
Luggage & Personal Effects $5,000
Ancillary
Personal Liability A$1,500,000
Rental Vehicle Excess Not Included
Motorbike / Moped Coverage Optional for motorcycles/mopeds over 50cc
Domestic Pet Care Not Included
Special Activities Packages
GolfIncluded
CruiseOptional Extra
Adventure Optional Extra
Snow / SkiOptional Extra
Compare all 3 Seniors Travel Insurance

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