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Seniors Travel Insurance - Essential Cover

Seniors Travel Insurance - Essential Cover

4.5 from 19 reviews

Reviews

Review distribution

5 star
14
4 star
3
3 star
0
2 star
1
1 star
1

Heather

HeatherGreater Melbourne (Inner), VIC

Disappointing and difficult

published

Easy enough to find the right policy and to pay for it, but it took 2 phone calls and four days for a copy of the policy to be emailed .

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
2 comments
Australian Seniors
Customer RelationsAustralian Seniors
Heather
Heather

Gail S

Gail SDarwin, NT

  • 3 reviews

Essentials Travel Insurance

published

Very helpful and quick response from all on a good value travel policy. This is my first time with this company and hopefully I will be using them again in the future

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Ideal for us

published

We are confident that our policy is good value for us. We have not claimed in the past but the policy gives us pease of mind. We are looking forward to our cruise.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Dennis,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with the peace of mind, knowing that you are covered and I hope you have a wonderful time on your cruise.
Kind regards,
Jessica

Nonie

NonieSouth East Queensland, QLD

Travel insurance

published

Suited our needs and was easy to set up over the phone. Always use Seniors travel. Have not had need to lodge a claim simply for peace of mind when travelling overseas.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Nonie,
What a lovely review. We are pleased to hear that being insured with us, has provided you peace of mind for when you travel. Thank you placing your trust in Australian Seniors to care for your insurance needs.
Kind regards,
Sharon


Jacko

JackoDarling Downs, QLD

  • 2 reviews

Essential

published

Have used Seniors Insurance for a number of years and done extensive travel. Needed to make small claims twice and had no difficulties. It is easy to set up a policy via the website, but telephone assistance is always very helpful.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Senior
DestinationEurope, New Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jacko,
Thank you for taking the time to share your experience with us. I am delighted to hear that we have been able to assist with your previous claims and of the ease in which you have been able to set up your policy.
Kind regards,
Jessica


Satisfied customer

published

I am extremely pleased with ASTI's approach to someone with a pre-existing condition. By my answering a few medical questions, it was established that with my pre-existing condition I did not need a doctor's certificate. That made things a lot easer.

Value for Money
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with cover that is suitable to your needs and of the ease in which you were able to set up your policy.
Kind regards,
Jessica


Quote

published

Yes This is the 3rd time we have used Senior Insurance for travel insurance.
WE have never lodged a claim The assistant at Castle Hill was very pleasant and further. She cover all aspects.

Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Leone,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our Castle Hill team and I hope you have a wonderful time on your trip.
Kind regards,
Jessica


Judith

JudithSouth East Queensland, QLD

Non user-friendly online experience - very frustrating

published

Couldn't complete online application without calling for assistance. Had to go through whole process again on the phone. When quote was emailed, couldn't finalize payment online without calling for assistance again. Whole process was very frustrating.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
3 comments
Australian Seniors
Customer RelationsAustralian Seniors

Hi Judith,
I am very sorry to hear of your experience when obtaining a quote online. We would appreciate the opportunity to look into your experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

Australian Seniors
Customer RelationsAustralian Seniors
Judith
Judith

NOTE - the telephone service I received was OK. It was the online system that didn't seem to work.

Graham

GrahamNorthern Region, NSW

Need the insurance.

published

Yes , it was good value.. Never had a claim. 3 times before and will need insurance in the future for further travel. Being a senior it is a good choice to go with OZ Seniors Ins. .

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Russell

RussellGreater Melbourne (Inner), VIC

Great Service

published

Excellent customer service from Nikki. Comprehensive, very polite and knowledgeable, and left no stone unturned to help us. Brilliant, will be back again when we need travel insurance next time.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Seems fine.

published

Had excellent advice from Georgia on the telephone setting up 3 policies for future travel. First experience with Seniors Insurance so hopefully all will go well. She was very patient and helpful.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationNew Zealand
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

lynette huckstadt

lynette huckstadtHunter Region, NSW

  • 2 reviews
  • 6 likes

Just what we need

published

Have not put policy into action as yet. The assistance we received was fabulous given the questions I needed answered. Call back for any circumstances will be of great value.

DestinationMiddle East and North America (inc. Hawaii)
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great product with good cover.

published

We have used this company for several years and they have met our expectations; although we have never had to make a claim.

With their recent change to a new "underwriter", we were disappointed that emergency phone numbers were not provided. Since have been advised by separate email. ORE excellent service!

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope, Middle East and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Exactly what we need

published

Was simple to set up and the price was excellent. Had compared/ tried other insurers but they were all too expensive due to the surcharge for pre-existing medical or they would not insure us. Will definitely use this company again and not just for travel insurances.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Johann

JohannGreater Melbourne (Outer), VIC

Perfect for travel policy was good value

published

Yes! It was easy to set up and the travel consultant was very courteous.
No! I have never lodged a claim.
I think about six times I have used this insurance company.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Robert

RobertSydney, NSW

This is very helpful for an 83 year old

published

The policy cover provided was of very good value. the reason it was so easy to set up was that I went into the Castle Hill store and Lynn when through the questions and put them in the computer for me. As I do not leave until 24 th September I have not lodged any claim.

Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

A leader in Travel Insurance

published

The policy was competitive and easy to organise. Have previously had Annual Policies but apparently not available now. Haven't needed to claim but good to have peace of mind in the event something happens.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

very pleased with the cover i selected.it was over 500 dollars cheaper than other quotes someof which would not cover me

published

the quote was extremely competitive and fairly straight forward. This is my first time using A S T insurance so i was very pleasantly surprised at how easy it was

Value for Money
Transparency
Insurance Cover For:Senior
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hendrika

HendrikaPerth, WA

It was great for my needs

published

It was very easy to set up . I have never had to claim before.3 times myself and family and friends that I have got insurance policies for. I also have other policies with seniors.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

See all Seniors Travel Insurance reviews

Questions & Answers

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Details

CategoryTravel Insurance
Contact Number 1300 051 095
Email Address service@seniors.com.au
24-Hour Phone Contact No
Other Insurance Types Offered Car, Funeral, Home and Contents and Pet
UnderwriterChubb
Maximum Age Covered 89 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental DeathNot Included
Emergency Dental$1,000
Pregnancy (max weeks) 24 weeks (pending assessment)
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Included
Loss of IncomeNot Included
Permanent DisabilityNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Maximum Single Item Limit $4,000 (Camera, laptop, or tablet)
Luggage & Personal Effects $5,000
Ancillary
Personal Liability $1,500,000
Rental Vehicle Excess Not Included
Motorbike / Moped Coverage Optional for motorcycles/mopeds over 50cc
Domestic Pet Care Not Included
Special Activities Packages
GolfIncluded
CruiseOptional Extra
Adventure Optional Extra
Snow / SkiOptional Extra
Compare all Seniors Travel Insurance

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