Disappointing and difficult
Easy enough to find the right policy and to pay for it, but it took 2 phone calls and four days for a copy of the policy to be emailed .
Essentials Travel Insurance
Very helpful and quick response from all on a good value travel policy. This is my first time with this company and hopefully I will be using them again in the future
Ideal for us
We are confident that our policy is good value for us. We have not claimed in the past but the policy gives us pease of mind. We are looking forward to our cruise.
Have used Seniors Insurance for a number of years and done extensive travel. Needed to make small claims twice and had no difficulties. It is easy to set up a policy via the website, but telephone assistance is always very helpful.
I am extremely pleased with ASTI's approach to someone with a pre-existing condition. By my answering a few medical questions, it was established that with my pre-existing condition I did not need a doctor's certificate. That made things a lot easer.
Yes This is the 3rd time we have used Senior Insurance for travel insurance.
WE have never lodged a claim The assistant at Castle Hill was very pleasant and further. She cover all aspects.
Non user-friendly online experience - very frustrating
Couldn't complete online application without calling for assistance. Had to go through whole process again on the phone. When quote was emailed, couldn't finalize payment online without calling for assistance again. Whole process was very frustrating.
Need the insurance.
Yes , it was good value.. Never had a claim. 3 times before and will need insurance in the future for further travel. Being a senior it is a good choice to go with OZ Seniors Ins. .
Excellent customer service from Nikki. Comprehensive, very polite and knowledgeable, and left no stone unturned to help us. Brilliant, will be back again when we need travel insurance next time.
Had excellent advice from Georgia on the telephone setting up 3 policies for future travel. First experience with Seniors Insurance so hopefully all will go well. She was very patient and helpful.
Great product with good cover.
We have used this company for several years and they have met our expectations; although we have never had to make a claim.
With their recent change to a new "underwriter", we were disappointed that emergency phone numbers were not provided. Since have been advised by separate email. ORE excellent service!
Exactly what we need
Was simple to set up and the price was excellent. Had compared/ tried other insurers but they were all too expensive due to the surcharge for pre-existing medical or they would not insure us. Will definitely use this company again and not just for travel insurances.
Perfect for travel policy was good value
Yes! It was easy to set up and the travel consultant was very courteous.
No! I have never lodged a claim.
I think about six times I have used this insurance company.
This is very helpful for an 83 year old
The policy cover provided was of very good value. the reason it was so easy to set up was that I went into the Castle Hill store and Lynn when through the questions and put them in the computer for me. As I do not leave until 24 th September I have not lodged any claim.
A leader in Travel Insurance
The policy was competitive and easy to organise. Have previously had Annual Policies but apparently not available now. Haven't needed to claim but good to have peace of mind in the event something happens.
very pleased with the cover i selected.it was over 500 dollars cheaper than other quotes someof which would not cover me
the quote was extremely competitive and fairly straight forward. This is my first time using A S T insurance so i was very pleasantly surprised at how easy it was
It was great for my needs
It was very easy to set up . I have never had to claim before.3 times myself and family and friends that I have got insurance policies for. I also have other policies with seniors.
|Contact Number||1300 051 095|
|24-Hour Phone Contact||No|
|Other Insurance Types Offered||Car, Funeral, Home and Contents and Pet|
|Maximum Age Covered||89 years old|
|Overseas Emergency Assistance||Unlimited|
|Accidental Death||Not Included|
|Pregnancy (max weeks)||24 weeks (pending assessment)|
|Resumption of Journey||Not Included|
|Hospital Cash Allowance||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Not Included|
|Loss of Income||Not Included|
|Permanent Disability||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||Not Included|
|Delayed Luggage||Not Included|
|Credit Card Fraud||Not Included|
|Travel Documents / Passport||Not Included|
|Maximum Single Item Limit||$4,000 (Camera, laptop, or tablet)|
|Luggage & Personal Effects||$5,000|
|Rental Vehicle Excess||Not Included|
|Motorbike / Moped Coverage||Optional for motorcycles/mopeds over 50cc|
|Domestic Pet Care||Not Included|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
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