Worst Company I have ever dealt with!
Even though their Policy states that you have a choice of repairer when I complained about the smash repairer they wanted to send my car to they did not want to give me the option of taking it somewhere else. 8 weeks later still no car, neither Shannon's or the smash repairer care about costumer services.
I submitted a claim for minor damage (scrape to the front bar and left rear quarter panel) on an immaculate late model Lexus IS350 F Sport. I wanted to choose my repairer but the Shannons rep told me that if I didn't go with SmartRepair (owned by Suncorp who also owns Shannons) my lifetime repair warranty would be negated. This turned out to be misleading but I very reluctantly agreed because I was led to believe I essentially had no choice. SmartRepair inspected the car and told me they'd only paint the damaged half of my front bar, and patch ...repair the rear, and wouldn't take responsibility for how it looked. I spoke to Shannons and the Manager of SmartRepair and said it would look ridiculous to have a half painted front bar, which led to excessive hours on the phone but both finally agreed to repair the damage correctly by blending the repair with existing paintwork. So at this stage hours of work and frustration just to get a reasonable baseline repair. SmartRepair botched it - massive orange peel effect and dirt in the paint, marking tape and buffing compound all over, badges in the wrong place etc. Thankfully the Suncorp assessor, the only cogent person I spoke to in this process apart from the second repairer, agreed it should be redone. Throughout this several weeks long process the people I spoke to at Shannons were despairingly hopeless. Lots of oohs and ahhs about how sorry they were etc but zero actual difference made. No response to the lodgement of a formal complaint, getting told one thing by the assessor and another by the phone robots...'the policy says... the policy says' is the only thing they seem to be able to parrot even though the situation wasn't appropriate to a cookie cutter approach. And then they slipped a doubling (!) of the excess on that car into my renewal despite having only 4 minor claims across several vehicles I've had insured with them for 15 years. I live in a rural area and if I hit an animal on the road it's on me ie I have to pay the $1300 excess. Driving the car is like having a loaded gun at my head. So Shannons misleads me about choice of repairer, pays for a botched job with a hopeless repairer, has to pay again to get it rectified, and then hits ME with a double excess. I asked them to reconsider, offered to pay a higher premium but lol my no claim bonus is protected so the only way they can manage the risk is by upping the excess. Hmmm...what risk? None of the other cars I insure with them went up in excess or premium but I guess they have to claw back the money somehow. Recently I submitted a claim for a Mustang windscreen, which has a large and obvious forward facing Ford logo at the top in front of the rear view mirror. I was sent to OBriens who told me that their screens don't have the logo. I asked Shannons to approve an oem screen due to the difference in appearance and...wait for it...they declined stating 'the policy only talks about functionality' about ten times. When I finally got it through to someone that the car would actually look visibly different with the OBriens screen, which is something that's important to an enthusiast, and maybe someone with discretionary power should be made aware of the situation they escalated to a manager after a 28 minute hold. The manager then went down the '....policy only says functionality must be the same...' path a few times before I had to point out that I already know what it says but the people writing the policy probably didn't conceive of a situation such as this as screens aren't usually an active part of the car's appearance. I asked if this means they could insist on the use of other non oem body parts that were functionally the same, but changed the appearance of the car, but predictably was met with silence and an offer to escalate it to a dispute. Goodness me folks, I don't want a dispute I want common sense. I know the outcome...'the policy says....' The marketing of Shannons being tailored towards enthusiasts or largely different to any other insurer is misleading, and what people once appreciated is sadly long gone. Their only real point of difference is choice of repairer but GIO has this too. Essentially you're dealing with Suncorp and when you talk to a person who answers the phone 'Shannons' they also answer calls with 'Suncorp'. I suspect they'll keep taking the same money but increasing profit by providing rubbish service such as SmartRepair, and that the Shannons brand will disappear in the not too distant future.
Absolutely disgraceful service. Avoid!!!
My car was backed into 28th October by another party insured with Shannons. $3200 damages. Sent them my quote for repairs by email within 2 days. Month later they said need pictures of every panel, speedo, vin & gearshift!!! Haunted them for another 2 weeks before claim was settled. As an owner of 5 cars, ( 2 classics ) a house , contents & a boat. I definitely wont be dealing with this organisation.
No care for members or ownership of mistakes
I have full comprehensive insurance. I made a claim on the 14th of October for my car which was broken into. It is now the 25th of November and my car is still not repaired it took 3 weeks for the assessor to tell the mechanic that the repairs have been approved and could go ahead. I rang twice during this time and on both occasions was told that repairs would start the next day. When I asked for compensation for their mistake I was told that it wasnt going to happen. This is our work car, it is used everyday. I asked for a replacement car and ...was told thats not going to happen. Shannons used to care for their members but now since being taken over by Suncorp their care and service is horrible. There is no point paying top dollar for budget service I am now shopping for new insurance. Oh and even though I havent had my car for over a month they still charged me for the months insurance. I hope insurance law does something about this. Shame on you!!
Not very good
The staff over the phone was very helpful and friendly.
My Vehicle was insured for 27k and I was paying $1200 per year 5000kms limit. After the first year I felt like I was getting screwed. The value of the car did not go down at all but then Shannon's decided to drop it just under 22k and still paying the same per year. So I let it slide for a bit. Then I looked up Enthusiast Insurance.
Long story short. Enthusiast insured my car for 36k and told me the value doesn't go down so their Agreed Value shouldn't drop either but we will see. Now I am only paying $750 per year but 3, 000kms is my limit.
They are dishonest won't pay up called me a lier
Cyclone Debbie Bowen , ran over concrete broke gearbox, shannons paid to have gearbox out so mechanic could quote
machanic explained. to shannons assor gear cogs split into 3 pieces because of smash sent photos etc, they refused to pay said it was mechanical, and I was lying Took legal advice not worth it, shannons is cheaper but what's the point if they don't pay.?
Claimed with no problems. Prompt and efficient.
My vintage car caught fire. Claim was processed quickly and efficiently. Communication excellent and painless. Claim settled with no hassles. Would strongly recommend. Wish all car insurance claims were that painless.
Shannons is not what it used to be
BEWARE OF SHANNONS! I have been for shannons for years (10+) with my VK commodore. My car is quite modified and in awesome condition. As you know with these old cars you never get what you put into building them. That is until now. It used to be insured for $15k which was a stretch as 5+ years ago I could probably only sold it for $10k. Now the Value of these cars and most old cars (minis, old fords etc) are skyrocketing. Based on what VK's are going for I could easily fetch $40k+.
I Rang shannons to increase the value of my car. The lady I s...poke to was very rude, she had to go check with her manager as it was such an increase from $15k to $40k and was trying to barter with me on the price after checking carsales and finding one cheap. I wasn't happy with the price they gave me or her attitude so I asked to speak to her manager. The manager got on and explained to me that Shannons cover what I have put into the car, so they take into account the cost of what I would be out of pocket for my expenses, not the cars value. What! so because you build a car you get a lower price. If someone bought this car for $40k they would get insured for that but because I built it years ago I am punished for that? Who would feel safe driving a car that they could not turn around and buy again tomorrow if something was to happen. Years ago I couldn't get them to insure me for what I was out of pocket building it, now that the cars value has increased they will give me what I am out of pocket because its a cheaper option. Old car owners beware!!!
So far so good.
Been with them for many years now. I have imports and they have been good to me. I recently went with them for home insurance with them as well. I made one claim which was handled quickly. I know a bloke who made a house claim and said they went above and beyond so that's why I thought I'd give them a shot.
13 weeks and my claim is still going. Claim has been passed to 3 assessors so far. Absolute joke. They don't care about you or your car. Disgraceful customer service. Every person l spoke to were all indicative of hostility and bullying. Have 2 cars, 3 motorbikes a truck and home and contents with them. Thousands of dollars paid every year for almost 20 years and your reward for being a loyal customer...zero, nothing.
- Verified customer
Hopeless, rude and totally ineffective.
For motoring enthusiasts? Don't bloody believe it.
After having issues with damage to my car while being repaired Shannons have dragged their heels at every turn: assessors cancelling my complaints; argumentative claims consultants; assessors fighting with claims consultants; assessors failing to examine the car; assessors having sneaky little meetings with their mates at auto repairers in direct contravention of any "conflict of interest" (wink, wink - we'll look after you mate); assessors directly contradicting written policy; being told to...take my complaint elsewhere. Have taken 39 days off work to deal with issues relating to this claim, spent over 100 hours on the phone with Shannons, had three panic attacks, written countless long protracted emails, been hung up on, spoken down to. Have made two complaints which were not acted upon. Have been without a properly functioning PRESTIGE car now for two years. You MUST take your complaint directly to the AFCA. They are the only ones who will make this company accountable for their deplorable behaviour. How can this company justify its top-dollar premiums and provide bargain-basement service? Because they deliver a $506,000,000 annual share distribution to investors - read "your premiums go into their pockets, and compensation is RARE". Companies like this are the antithesis of the fabric of society. What they actually do is rip people's lives apart.
Shannon’s Car Insurance “Where the car & the customer comes last”..lodge complaints with AFCA
After having a minor accident & having nothing but problems with Shannon’s bullying & condescending assessor & crap internal complaints process at Shannon’s/AAI...I suggest that you lodge an internal complaint, however also lodge a complaint with AFCA as they at least try to help & the more people that lodge complaints about this insurer the more hope that all of us have of getting a fair outcome in the long run. The AFCA Complaints process is fairly simple & until the government has records of these unscrupulous insurers nothing will ever change.
I had purchased a Mercedes-Benz, with full roadworthy and RACV pre-purchase check. It was in perfect condition and driving beautifully. Unfortunately, less than a week after buying it, a man came speeding out of his driveway and hit the left hand side of my car. Despite having comprehensive insurance, I was not able to choose the repairer.
The day I picked up the car from their repairers, it went into limp mode when I tried to accelerate up to 100kms on the highway. This could’ve been fatal if I had been in another lane and had the children i...n the car. The car was then towed back to the repairers, who then towed it to MB Brighton, and then Shannons decided to tow it to Hallam to their Transmission specialist. They’ve now said it is the pump, and will cost $5,000 to fix, and won’t take any responsibility to fix. Every mechanic I have spoken to have said it could’ve been the impact, and that when you leave a repair, it should be drivable and this shouldn’t have happened. They can’t believe that Shannons are pushing back on this. I am now getting it assessed, as well as their repairs, independently. Also, it’s worth noting that their assessor was from AAMI - who have a horrible name. Had I known for a second that AAMI and Shannons are so closely affiliated, I, and others, would never have insured our cars with Shannons.
I couldn’t believe the phone call I just had with a Shannon’s rep and then her supervisor after waiting on the phone for 10 minutes for an explanation why. They told me because I wasn’t part of any forums, car or 4x4 club that I wasn’t a car enthusiast and they wouldn’t insure me. I am not interested in being a street outlaw or showing a car at SEMA but I do attend similar events when I get the chance, I am a qualified mechanic who due to his love of cars has been tinkering with them since a small child, I have just restored a rare to find 200...2 BMW X5 4.6is which I was calling about to get insurance and a green slip and have owned modified and restored a number of projects from classics to ricers. I also own a Pajero which I use for off-roading and weekend activities with mates who have similar interests but am not part of a formal club. The thing that gets me is a mate suggested Shannons who has similar background and interests and pastimes to me who isn't in any clubs either but they insure a number of cars for him. Turned me off wanting to deal with them anyway, why don't they just ask if you are part of a club and not ask all those stupid questions wasting every bodies time.
Car Enthusiasts ..... They wouldn’t know the meaning
For a company who constantly markets themselves as the Car Enthusiasts Specialist, believe me they are the exact opposite.
I’ve had several cars insured with Shannon’s over many years, I made my first claim back in May after hitting a kangaroo in my 1934 Ford Coupe.
I wasn’t to worried as I just assumed it would be fixed with no issues or hassles and would be all good .... Boy was I wrong.
A 3 month process that just dragged on and on with Shannon’s trying to cut costs at every corner. Not wanting to repair it properly, not wanting to use ...the right materials and parts, wanting to mix old paint with new, not wanting to rub or buff the the new paint to a correct finish, basically not caring about the vehicle or customer one bit, having no pride in how the car would be repaired just to save money. But it gets better. The assessor continually lied to the Hot Rod Shop, made a simple process a nightmare, told the Hot Rod Shop he had spoken to me and I was happy not to repair the car correctly and didn’t car how it turned out, and said the car isn’t that good anyway so it didn’t matter how it turned out (it’s a $150k Hot Rod). Shannon’s are literally lying, misleading, scum!
Adelaide. Won't insure my Sportster on my driveway with cover, immobiliser, alarm, and lock
Guy on the phone was amazing and obviously not his fault but...
Too risky to insure me. I live in Eastern suburb
I was able to insure my bikes 5 years in London in the same conditions but Adelaide is too risky guys.
In other terms, they will only insure you if they know they can guarantee never have to give you any money.
People lie about their garaged addresses, and I know why now. Transparency doesn't always pay off
Shame on you Shannons. Claiming to be the insurance for the petrol heads
My bike has been in this spot for a year without insurance and will stay like that. Saves me money
Reviews say it all
SHANNONS INSURANCE.. do not pay out.. they will find any loop hole not to pay.. they do not care about your classic car.. all they worry about is getting your money.. Absolute Scammers
Shannon’s Car Insurance.
Recently we decided to change our car insurance policies. After hearing great reports about Shannon’s, I called them. The young gentleman was so very helpful, and after answering all of his questions, he provided me with some quotes. This young man was very pleasant, and at the completion of the call, e-mailed the quotes to me. I was very pleased with this service and we have since gone ahead with these quotes.
Never used them for a few reasons.
When I called them to get a quote for a collectible Ducati bevel drive ( I called them over a few years to give them the benefit of the doubt), I was asked if it was garaged under lock and key. It is a locked community garage I said, the bike has lived there for 16 years at the time, with no problems. I ride it very little, about 500km a year, so little risk I would have thought. On all four occasions they refused to insure it for the reason of the community garage in a block of units. It has never been insured since that time. No claim, no money paid out. So I'm ahead for sure, thanks Shannons, you did me a favour by refusing to insure the bike!
Exceptional! I would not insure with anyone else! Shannons is the BEST!
We have had nothing but the best customer service from Shannons! Starting with their quoting, the staff are very helpful and friendly. I believe they’re looking to insure car enthusiasts, which we are. In the fourteen years of cover we have made several claims and one write off! They have always been fantastic to deal with!
Our two sons are also insured by Shannons, my husband was back-ended on Thursday in my sons car and they have already booked his car in for repair on Monday.... Brilliant! Thanks Shannons
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