Sharesight

I agree with other reviewers Your frustration is understandable. Based on public reviews and investor discussions, you are definitely not the only person complaining about Sharesight customer support. There are repeated complaints about: • No phone support • Slow or generic email replies • Chat agents not understanding technical… Read more

portfolio/accounting issues • Support staff giving scripted answers rather than solving the actual problem • Difficulties escalating complex cases

Those themes appear across: • Trustpilot reviews • ProductReview Australia reviews • Reddit discussions in Australian investing forums

What users often describe is more likely: • heavily scripted support, • junior frontline staff, • outsourced or partially outsourced support processes, • and limited authority/escalation for technical problems.

Several reviewers specifically describe agents replying with canned responses that did not address the actual issue. 

One reviewer wrote:

“Customer service is judged by how brief it is.” 

Another said:

“I would love to be able to talk to a real person.” 

So your experience is consistent with a broader pattern

Ive been with them 2 years and this year they are absolutley garbage!!!?? Zero Customer Care!! Zero help? The trades linked with CMC didnt work, and ive been trying for 3 days to talk/communicate with them to sort it out before tax time and my response....0!!!! Nothing? Some chick or a bot some generic response which doesnt help anything!!!??? The… Read more

did an update and both of my trading accounts are "out" byt trades, dates, figures EVERYTHING!!??? Regreting signing up now...will look for another accounting firm next year...STEER CLEAR!!!!!!

Service was good until I needed the customer service support. They have been awful and have not been keeping promises. The software has not been importing my trades correctly, and my balance on Sharesight is not matching my account balance in my brokerage account. I have tried to rectify this with the customer service, and have sent over all… Read more

documentation that they requested. I was told repeatedly that it will be fixed by 'x' date. That turned out to be lies. No update was given to me. I have to keep hassling them to look into it. It has been 3 weeks now, and I am still not able to do my income taxes because of this. After trying for so long and being let down every time, I have now given up and resorted to writing this 1 star review. I would not recommend Sharesight to anyone, until they clean up their house and get serious about customer support. 1/5 stars.

CSV import is broken. Then was charged 2x and had to jump through hoops for a refund – I had heaps of issues importing trades from Stake.com.au. Customer support was pretty useless, so I ended up just manually adjusting trades until it balanced... I decided to downgrade my membership after a few months. My account was on a paid plan and was paid for 3x weeks so I "downgraded" so it wouldn't automatically renew. I immediately lost… Read more

all the reporting features, even though I'd paid up until 18 August. That's a pretty annoying experience... Forced to upgrade again to download a final CGT report and then immediately downgraded again. Sharesight then charged me twice, even though I'd already paid for this period.

I contacted support in the morning and spoke to Ricky Yeo. I then had to explain to Ricky 3x times that I simply wanted a refund for being double charged for this period. It's pretty simple and an easy fix.

I sent him the invoices which clearly show an overlap of dates. His proposed solution was to simply extend my plan out another month?? Really unhelpful support. I'm not one to write a review by Ricky was such a pain to deal with + unhelpful that I needed to write a review.

After I asked him a final time to just refund the amount and stop wasting time he told me to "relax". It's now the end of the day and I still haven't received a refund.

A very comprehensive portfolio administration tool – I wish I had discovered this product much sooner. It makes recording stock and managed fund transactions much easier and quicker than a spreadsheet, and also provides very useful portfolio performance and tax reporting tools. I use Sharesight daily, often several times a day, for one reason or another. Sharesight supports the automatic recording… Read more ·  1

of equity trades with a number of stockbrokers, while for others it's a simple matter of forwarding contract notes to a unique email address to have the trade recorded in the portfolio you specify. A small minority of my trades require inputting manually, but that's no more difficult than adding to a spreadsheet. Sharesight automatically converts overseas trades (on NASDAQ etc) into your native currency (NZD for me), streamlining that aspect of portfolio administration. Under the Expert level plan, it automatically produces New Zealand FIF tax reports on demand, so tax return preparation has become incredibly easier and faster.

For me this product does everything I need for portfolio administration, at a price I'm happy to pay.

Excellent all round functionality and time saving – One claim I read is "Sharesight lets you track investments in shares, bonds, managed funds and ETFs from over 30 exchanges worldwide. Offering unparalleled portfolio performance tracking, benchmarking and tax reporting features, Sharesight takes the headache out of portfolio administration. So if you're tired of messing about with spreadsheets,… Read more ·  1

and want to save effort and money at tax time, it's a no brainer."

Excellent description for an excellent computer program, especially good if you have multiple individual investments - and the app is also great on my phone and tablet. Been a user for over 4 years. Ditched the spreadsheets, and no longer need to print out shares statements and dividend records etc. Importantly, in addition to other reports available, at any time I can view an analysis of current tax position for current (and future) financial year, so it is easy therefore to optimise transactions for tax, well before the EOFY. All available reports are great. I also love having broker transactions (buy, sells, divs) automatically added to Sharesight. So much to like.

Incredible expensive but worth the money – As far as usefulness goes this website is groundbreaking. Especially for those do share trading. I use it to track my investments, net worth as well as do my taxes. Without this software I’d have no hope to easily manage my taxes and track capital gains. It has some frustrations but as a paid member I’ve always had my issue fixed within 24hirs Show details

Perfect way to keep track of SMSF investments – ShareSight has been perfect for keeping track of the shares/etfs/funds in my self-managed super fund. Things like printing a report for capital gains tax are a breeze. I also have some privately invested money and have linked the two portfolios in ShareSight. Highly recommend it.

keep track made easy – I was forever updating spread sheets to keep up with the multiple apps etc. I was using. after a little bit of setting up (thanks google) 90% of them are automated and updating themselves. this includes stocks and some crypto across 5 apps. further more it has made all my taxes so easy with a simple print of the report. would recommend to… Read more

everyone. it is free to use up to 10 holdings but once you have used for several months you'll want to upgrade for the extra holdings and features (this fee is also tax deductible) Referral below for a 10% discount (full disclosure, I get a discount when I renew as well) [Link Removed]

Cancelling your subscription takes effect immediately. I am not aware of any company that does it. If I have paid for this month and still have 28 days of usage remaining why would you revoke subscription effective immediately instead of the subscription ending on the billing end date. This is their sneaky ploy to discourage people from cancelling and delay cancelling until the last day or two in the hope that you'll forget it.

Sneaky 'improvements' – Almost funny, if not devious marketing.... Sharesight have 'made a significant change' to their free plan a few months before the end of the financial year by removing the CGT report and making it only available to paid users. Strange how they mention it's their 'ongoing efforts to improve' their service, since I don't see how that improves it,… Read more

in fact it makes them look greedy.

Granted they have a business to run, but the rollout if this change was poorly managed and timed.. the same day the email is sent is the same day of the change? A few months before EOFY when it's most likely to be used (no trial no benefit no future customers)?

Shame, since I certainly won't be using it and certainly will discourage others from doing so....

More than 2 years after being with cmc. A disgrace. All information transferred incorrect. Having to do everything manually. Praemium was excellent. So upset next time in Sydney will personally see them.

Avoid at all costs. I trade with CMC and Sharesight has been unable to import trades successfully for two years at tax time. Support is non-existent.

They harass you with phone calls to get subscriptions. Every weeks phone calls. Avoid

Avoid - No Refund after auto bill – Basic platform with basic functionality. It auto renewed in 7 days and I requested a refund and they would not provide. Will never use again.

Avoid for Crypto and using CMC for International shares – Works with CMC but cannot import crypto data. The process is manual, time consuming and prone to errors

They are all part of these scam platforms – They are all part of these scam platforms, we were a group of people who had to file reports to Westinghousef.com who helped to recoup all of our investments we could not be more thankful.

Errors in reports back in 2024. Hope they now accept fractional shares – The reports were returning multiple errors. I tried to contact customer service but they were not interested. Any software for taxation that introduces errors is useless. Moreover, customer service is so awful. do not use.

Terrible – Terrible software. Seems like an easy concept yet it is so difficult. Every time I buy or sell a stock the whole system melts down. I have it linked to my trading account and it is never accurate. At the end of the day tracking your portfolio in excel is a cheaper option and will take you just as much time to maintain. This software is a sell.

Broken – Tried against two accounts with CMC and system fails on multiple fronts. Doesn't show any information on trades, for the same or previous day. Unable to work out how far behind the trades it is, but suffice to say that one active account showed nothing for the past week. The Bot is rubbish. Better off with just sending an email because the Bot… Read more

writes essay length replies to simple questions. A human response is glacially slow. Overall, severely broken and unreliable. Update...a month after writing the above...still broken.

Expensive, poor cancellation policies – - still charge for coming month even if you downgrade before start period. - but will downgrade and delete portfolios effective immediately despite still charging you. Check out navexa, good value and better user/customer experience.

Only for gamblers – Multiple issues over time always slow customer service,or lazy email delaying tactics,suchas"are you still experiencing this issue" I have not been able to use program for months as it wont update my trades Useless for my purposes

If you know your way around MS Excel – .. or similar, you don't need Shareinsight. You might have to do a bit more work for it, but you won't have the heartaches and dramas some have had.

Need an IT degree to set up – Thought I'd try Sharesight after hearing about it through certain websites/bloggers etc. After setting up an account, it was time to transfer everything over from Selfwealth (for my shares/ETF's) and Independent Reserve (Crypto). Selfwealth transfer was complicated but doable, Independent Reserve on the other hand was impossible. Spent hours… Read more

downloading CSV's, transferring over, then filling in fields etc, all for it to fail. Incredibly unintuitive and not user friendly. Their customer service is non existent as well.

Much easier to just log into whatever individual brokers you have and get all your info from there. Sharesight is pretty much useless.

Bad Automation and Appalling Customer Service – I asked for service on the synchronisation of SS to Xero. Which costs an extra $180 per year. The answer was: yep all sorted. Except it wasn't. And they knew it. Customer service is judged by how brief it is. Customers are ignored. Awful. Overpriced.

The mobile app is a major let down – While I find the web interface to be good, and probably the best in its class for the Australia market, I could not believe how poor their mobile app is, if you could even call what they got an mobile app! What concerns me is this may be a sign that the company is lacking a strategy for the mobile platform, which can be a sign that the company is… Read more

lost its plot and may not survive in the medium-long run. This is the reason I am hesitating to use their paid plans.

Not automated and terrible service – Wasn't able to import trades from Interactive Brokers despite it being billed as an automated connection. I spent more than an hour trying to import, read multiple help pages and followed along on a video. Hardly automated. After all that it was missing several stocks that I owned so I couldn't proceed, and no response from customer service after nearly a week of waiting. I was very excited to use the service but it's quite hopeless. Show details

They send invoice to people dont use their service – Tried sharesight's free service through CMC market in 2020. Only tried it out for 5 minutes and stoped using it as I found out I need to mannually enter every trade. On the 22nd October 2021, I got an invoice from Sharesight billing me for the period from 29/10/2021 to 28/11/2021 and asking me to provide my credit card details. When I try to log… Read more

in their website to see what's going on and try to cancel my account I found out I cannot log in and my account doesnt exit anymore. a bit money hungry isnt it? Almost feels like a scam.

My spreadsheet does a better job – I signed up so I could keep better track of my shares performance found that I could not use it because of the limitations on how to allocate sell trades and calculate capital gains. I have always bought and sold in parcels to make it simple at tax time. Although I found a way around this by entering the sale trades manually, it could not calculate the capital gains correctly and keep track of the cost base on my parcels of shares.

scrap the spreadsheet – Once you have input (or imported) your holdings, this application makes it so much easier to keep track of, manage, and generate reports - including taxation. And for up to 10 holdings, it's free. And it just works... Beautifully. Which is something rare in the software world these days.

Does what it says (great) but is only as good as the data supplied – Ive 2 accounts, CMC and IB, CMC data has not missed a beat in 3 years. Check the corp actions but its easy to fix. IB data has transactions regularly missing - not Sharesight prob but IB problem - IB is notorious for slack support so be aware if using IB (your gonna be doing a bit of checking and fixing). Show reply

Excellent – Simple, easy, accurate and reliable tracking. A core tool in managing my investments. Whilst I 'could' do this with spreadsheets I'd always be asking 'did I miss anything?'. Love it! Show reply

Does not connect to cmc markets account – Has api connection issues with cmc markets account. Have to wait days for help on sharesight web site. I would never pay for something like this. Tried over and over again to fix issue including revoking api connection. no luck.

Must have software if you are into shares – I hadn't kept accurate records for my share purchases & some sales I made in the last financial year & was looking with dread toward tax time due to having to work out Capital gains. I needn't have worried. The option to import all my transactions from my Stock broking accounts & automatically work out Capital gains for my return is just quite astounding & saved me so much time & heartache. Show reply

Avoid.. Very poor response to problems – I paid my sub on the 4th September via OSKA. It was sent. Since then a couple of emails telling me it was not paid. I responded telling them it was. Today, 2 weeks later, the account is locked for failure to pay. Seemingly can not be bothered to check details. Or use phone. Does not really matter really as getting the link going between bank… Read more

and this shower has been a nightmare.. For some reason, share data can not be "moved" across", despite being represented by electrons, because it does not contain historical data... Heads up .. Chess does not hold that so what sort of dumb excuse is this??

The take away for all this.. Not worth the hassle. Avoid them. I am now demanding a refund.