Shaver Shop Online store

Ordered a Braun Series 7, 17 in 1 shaver for Christmas and received it 2 days from when I ordered it. Amazing service, they kept me updated from the moment I put my order in. And considering I live in Qld and it came from Sydney, received my package on the 2nd day. Thank you for your prompt service and keeping me updated along the way. Will definitely be buying though here again. Show details ·  1

I had originally placed a click and collect at a physical Shaver Shop store. The store ran out of the product I ordered. Amy, a Shaver Shop Customer Service Officer, reached out to me via email and offered to get the item delivered to me, express shipping without costs. She also accepted accomodations by allowing the package to be delivered to a… Read more ·  1

parcel locker rather than my home address. Communication with her was swift, straightforward and helpful. The product itself arrived quickly and in good condition. Thank you :D

My Braun Series 9 Pro Cleaning System stopped working after a year. I think some water got into the electrical part. I contacted on-line services and they put me onto Statewide Services who recommended the replacement 6 in 1 cleaning System for my shaver. Within a week I ordered my new cleaner and it was posted out working fantastic with my… Read more ·  1

shaver. Outstanding service and support and very much appreciated. I have used Braun Shavers for over 20 years and certainly will not be changing. A very switched on company with great after sales service.

Purchased an electric shaver online from The Shaver Shop. It was sent from their Doncaster store. Complelely different shaver was delivered. Contacted them about this, was advised they would send the correct item with a courier satchel to send the wrong one back. Never happened. Contacted them 2 more times, same response. Nothing. Now stuck with an elexcttic razor i can't use. Dont buy from them Show details

I purchased the Foreo BEAR from Shaver Shop, believing it was the latest BEAR 2 model because the reviews on the product page mentioned features (10 intensity levels, neck mode, etc.) that only exist on the BEAR 2. When my order arrived, I discovered it was the original BEAR model, not the upgraded BEAR 2 — which Shaver Shop does not stock. The… Read more

page does not clarify that the reviews are for a newer model, which is misleading.

I contacted customer service, and to their credit, they processed a refund quickly. However, the listing is still using BEAR 2 reviews while selling the BEAR 1 at a premium price, which can easily confuse other buyers.

The BEAR 1 itself works well, but shoppers should be aware this is not the BEAR 2 despite the reviews suggesting otherwise. I hope Shaver Shop updates the listing to avoid future confusion.

This whole misleading exp caused me stress and wasted my valuable time

the body is good, the shaving is very bad, the customer service is worth than the products, i bought this shaver and i used it for 3 weeks, the shaving was bad doesn't shave some section of the face, i have to pass the shaver 6 or 7 time to smooth it up a bit, and cause skin rash and irritation, the customer service is bed, i have to pay for the… Read more

return, not like the others (Philips & ...) offers a free returns, and i have to wait more than 2 weeks and after 4 phone calls ( they do not answer the calls, and if they do they divert you to another and then hang up) and still waiting for the refund, I have not get it yet. definitely i do not recommend at all, special with the unprofessional customer service, and bad shaving.

I reached out to shaver shop to get a nose trimmer attachment even though it didn't originally come with my Braun trimmer and they sent me one for free. Legends! Show reply

I really love the shaver shop and dealing with them. I done alot of self-research before purchasing my very first IPL, and after my purchase ran into a few product problems. (Nothing to do with the Shaver Shop as they just sell the product they don’t make the product). And what I can say was the Shaver Shop was actually The besssssst to deal with… Read more ·  1

ever! There were extremely prompt in their replies, I contacted them via email and they always replied within less than 24hrs, and they were always kind and helpful in their response. They always had my best interests at heart. It wasn’t like other companies that really don’t want to help and want to protect their money and never help with a warranty and you have to jump through hoops for months. The Shaver Shop was a breath of fresh air. They were extremely efficient, even brought solutions to me rather than me ask for solutions to be put on the table. They were always thinking one step ahead with me at the forefront of their minds. I honestly couldn’t think higher of a company and I would definitely no hesitation purchase from them again due to my experience. I purchased from the online store but when I sent my IPL to get checked it got sent to the Shaver Shop in Garden City, who called me on the phone and were also extremely friendly and lovely. It is hard these days to be met with such a kind bubbly helpful voice and the girls at garden city done just that and made me feel like an actual person, not a number. So I want to say all in all my customer service experience was 300% out of 100 I am so happy with how they manage and helped me with everything. And it has reassured me that if I have any problem with a future purchase that they have my back 100%. That is always a worry when ordering an expensive product online, so knowing that they do help me will encourage me to trust in this company. I encourage anyone thinking about buying a product but hesitant about the cost versus the follow-up help if needed, that it is there and it is there in spades. I want to say a big thankyou for being such a kind and customer focused company. Thankyouu

Amy in customer service went above and beyond to help me. She was incredibly supportive in finding the items I needed and made the whole process smooth and stress-free. I couldn’t be happier with the service I received—thank you so much, Amy! Show reply

I recently had an issue with my Philips Sonicare Prestige 9900 toothbrush and contacted Shaver Shop Customer Service. The support officer, Bailey, responded quickly and clearly explained the warranty process. They even notified my local Cairns Central store in advance, which made everything so smooth and stress-free. I really appreciate the… Read more ·  1

professional and helpful service, and I will definitely continue shopping at Shaver Shop with confidence. Highly recommended!

Great service offered by shaver shop. Easy online purchase and prompt email reply. I just missed a sale price on an item I had in the cart and they were able to honor the price after I contacted their support team. Easy collection process and all staff were kind and helpful. Thank you Show details ·  1

I had some issues with one of the products the shaver shop had. I contacted the support team about my issues with the product and the brand. Saif made sure the problem got resolved quickly, effectively and that everyone was happy with the result. I thank the team very much as the company that owned the product was not taking any responsibility. Show reply

I wanted to take a moment to express my sincere gratitude to Saif Islam (Shaver Shop Customer Service Officer) for the prompt and efficient handling of my refund request for the defective product. Saif’s professionalism made the entire process seamless. I appreciate how quickly he addressed my concerns and ensured that I received my refund without any hassle. Show details ·  1

I'm impressed how well said listening to me and organise the warranty request this is service and This experience let's me recommend shaver shop and best of all I continue to shop here . Show details ·  1

I bought a Philips One Blade set only to find one of the blades was broken so I couldn't insert it into the unit so I rang sand complained then sent a photo of the broken blade to the person I spoke ton but wasn't happy with their response so I rang again and complained to a different person who then obtained the correspondence with the other… Read more ·  1

person and this time they told me they would send me a replacement by express post and indeed they did and I received it the next day and I am extremely happy!

Recently purchased a baby hair dryer on-line and was concerned about how long it would take to arrive. Found out it was being sent from local shop in Christchurch NZ and it arrived next day. Wonderful customer service and communication Show details ·  1

Parcel accidentally sent to wrong address. Customer Service and DFO South Wharf were so helpful in arranging for it to be sent to correct address. Big thank you!!! Show details ·  1

I had an issue with a Braun Oral-B toothbrush not charging (which was unusual, because I have never had any problems before). I contacted the Shaver Shop and they advised me to take the toothbrush into my nearest store with the receipt of purchase. I did so - and 5 minutes later I walked out of the shop with a brand new replacement toothbrush! The shop staff were excellent by the way. Thank you to all that helped. Show reply

I bought an electric toothbrush on sale for $400 in April 2023. Every electric toothbrush I’ve owned has lasted over 5 years but this one couldn’t hold the charge for more than a day or two after just over 2 years. I got in touch with shaver shop and even though it was outside of the warranty and consumer law coverage, Saif at the shaver shop… Read more ·  1

swapped it out in good faith because it was only a few months past the date. Great outcome for me and I’ll be spending more money at the shaver shop in the future. Thanks Saif!

Had an amazing positive experience with Shaver Shop online. They located the part I was after and kept me notified of progress. Arranged to forward the part and I received it within a few days. Thank you Emily for all your help. Show details ·  1