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Shaver Shop Online store
jordan_bfSouth East Queensland, QLD
EXCELLENT!
After reading reviews I was sceptical about using the online service. Had no problems and the delivery was super quick. Product is fantastic!
1 comment
AashiSydney, NSW
Horrible customer service
Highly disappointed with Shaver Shop customer service...placed an order weeks ago and have no clue about its whereabouts. I have sent emails but all i get is an automated reply. Will never do any online shopping with them again...
1 comment
Shaver Shop.Shaver Shop
Hi Aashi,
Thank-you for taking the time to provide feedback, it is greatly appreciated. ...
Read moreWe are very sorry to hear about your experience and would like to resolve this for you. We have sent you a direct message so we can assist in getting a resolution. Kind Regards, Shaver ShopOrder failed but money paid?
Bought a shaver 2 weeks ago. Nothing turned up and no emails. Looked online and said order failed and yet I haven't been refunded the money taken from my account. They didn't even bother to email me to let me know that the order had failed.
3 comments
Shaver Shop.Shaver Shop
Hi Carol,
Thank you for taking the time to provide feedback. ...
Read moreWe would love to take this opportunity to look into this for you. We have sent you a private message so we can provide a resolution. We look forward to hearing from you. Kind Regards Shaver ShopShaver Shop.Shaver Shop
Hi Carol,
I believe this has now been resolved for you? ...
Read moreIf you need any further assistance please don't hesitate to contact us on customerservice@shavershop.com.au We hope you have a great weekend. Kind Regards Shaver ShopAll is well in the end. Thank you shaver shop for going above and beyond to sort my issue. I would advise getting better staff though so you no longer have these issues to fix and save your company a decent amount of money
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DawnSydney, NSW
- Online store
- Verified customer
No delivery but charged
Order online on 29/11 and advised that pick up available in Burwood store in 3 hours. Went to Burwood store after 3 hours but advised that no order received. Then received email confirmation by saying the order will be shipped in 3-7 days. Keep waiting till login today to find out that order has been cancelled but my account still been charged. No notification, no update, no service.
1 comment
Shaver Shop.Shaver Shop
Hi Dawn,
Thank-you for taking the time to provide feedback, it is much appreciated.
I am very sorry to hear about this and assure you that we would like to resolve for you immediately. ...
YaniGreater Melbourne (Metropolitan), VIC
Terrible
After purchasing the wrong shaver I attempted to correspond via email to see if I could return or exchange it. After multiple emails, I still haven’t heard anything back. Not only will I never support them again, but I’ll also let everyone I know to never purchase from these incompetent clowns.
Avoid.
1 comment
Shaver Shop.Shaver Shop
Hi Yani,
Thank-you for your feedback.
We pride ourselves on excellent customer service so to hear you have not received a resolution is disappointing. It’s not what we believe in and will take on board your valuable feedback. ...
Incorrect delivery - no response from company
Ordered and paid for three products in November. Shipping tracker indicated three products shipped but delivery was only 1 of the three products. Have been emailing and phoning, but get no response. Impossible to talk to someone about it. Escalated this through Paypal, as it seems my only option for action. VERY disappointed in this company, their service and their follow-up. Still waiting for a response three weeks later but they continue to send me their spam emails...
3 comments
Shaver Shop.Shaver Shop
Hi Helen,
Thank you for taking the time to provide feedback is it very much appreciated.
We are truly sorry for the experience you have received and would like to resolve this for you. ...
Hi Shaver Shop. You have rectified the issue following a phone call recently. Thank you for your follow up
Shaver Shop.Shaver Shop
Hi Helen,
Thank you for your prompt response and we are very happy to hear this has been resolved for you.
If you need any further assistance please don't hesitate to email us at customerservice@shavershop.com.au...
Lauren.South East Queensland, QLD
- 4 reviews
Super Fast Delivery
I used the Shaver Shop website to purchase a new GHD Platinum+ straightener and wanting it before Christmas selected the free same day shipping option. I was super happy with my experience and ordered around 9.30am in the morning received 7.30pm that same day. I would use this again for sure.
1 comment
Shaver Shop.Shaver Shop
Hi Lauren,
Thank-you so much for the positive feedback, we really appreciate it and are glad you received your item on time. ...
Read more Regards, Shaver Shop Customer ServiceSeanSouth East Queensland, QLD
- 3 reviews
- Online store
- Verified customer
If I could give ZERO stars I would - never processed my order and no goods even after multiple contacts.
I purchased the goods on 16 November 2020. Shaver Shop's own website said all goods will be sent within 24-48 hours. After 3 weeks I noted the company hadn't even processed the order or attempted delivery. Christmas is approaching and after two more emails more than a week apart to the company, receiving an email receipt acknowledgement that the email has been received by them, I haven't heard anything at all. I have no idea if they have stock, if the order will be filled, if they will actually send me anything because no one responded to my qu...
Read moreeries. I even allowed the company to mediate an outcome through this website, no response. I escalated the issue to PayPal, who gave the company two chances to respond and still no response from the company. Paypal have refunded my money. 5+ weeks of non responses. For a company who's whole existence is to sell you goods, they actually don't do it, they take your money and give you nothing. They don't even give you the coutesy of replying to you. Why would you support a business who doesn't care for their own customers.2 comments
Shaver Shop.Shaver Shop
Hi Sean,
Thank-you for taking the time to provide feedback, it is greatly appreciated.
We are sorry to hear about your experience and would like to resolve this for you....
Shaver Shop.Shaver Shop
Hi Sean,
Thank you for giving us the opportunity to resolve this for you. ...
Read more Kind Regards Shaver ShopDont buy online from website
Dont buy online, especially if you’re in NZ. They didnt deliver one of my orders and it’s impossible to get any response.
1 comment
Shaver Shop.Shaver Shop
Hi Jane,
Thank you for taking the time to provide feedback is it greatly appreciated.
We would like to resolve your concerns and ensure you have received the products you ordered. ...
Find out how Shaver Shop Online store compares to other Beauty Product Retailers
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Marc T.South West, WA
Check on availability before ordering
My daughter said she has had prompt delivery from Shaver Shop, but my experience was very different. My order just sat there "processing". I could not get email response from customer support but after a long wait was able to talk directly to support. The person I spoke to said the most likely thing that had happened was my online order would have been sent to a shop. If that shop did not have the item in stock my order would be forwarded to another shop repeatedly until it got to a shop that had stock. This would appear to be a process that could cause long delays in getting an item shipped.
To their credit I was able to cancel my order without any issue and they provided a prompt refund.
1 comment
Shaver Shop.Shaver Shop
Hi Marc,
Thanks so much for your review.
We pride ourselves on excellent customer service so to hear you have been let down is disappointing. It’s not what we believe in and will take on board your valuable feedback. ...
fred
- 28 reviews
- 21 likes
Product
Was about to order a Hair Straighter for $129 and the goes onto the checkout screen and wanted full blown retail of $259 and the store didnt care about the sale
1 comment
Shaver Shop.Shaver Shop
Hi Fred,
Thank you for taking the time to provide feedback is it greatly appreciated.
We pride ourselves on excellent customer service so to hear you have been let down is disappointing. It’s not wha...
If I could do zero stars, I would
Bought a new shaver - I thought. Box had been opened, unsealed, torn and damaged. Some internal items were sealed in plastic, most won't.
I have attempted to email and contact them, zero response. At the point to take them to VCAT just so there's a formal record of how dodgy this operation is.
1 comment
Shaver Shop.Shaver Shop
Hi Nicholas,
Thank-you for taking the time to provide feedback, it is much appreciated. ...
Read moreWe are very sorry to hear about your experience and would like to resolve this for you immediately. We have sent you a direct message as we would like to investigate this further. We look forward to hearing from you. Kind Regards, Shaver ShopFarid
- 9 reviews
- 1 like
Great Sales and Variety
They always have good sales and $10 promotion is also very good. I haven't returned anything but purchase was good.
1 comment
Shaver Shop.Shaver Shop
Hi Farid,
Thank-you so much for the positive feedback, we really appreciate it and are glad you continue to enjoy our sales. ...
Read more Kind Regards Shaver ShopSarah Elizabeth W.Greater Melbourne (Inner), VIC
Don't waste your time. Nearly criminal.
Paid extra for next day postage - called Australia post and found out that they took my money but put through standard shipping. They literally stole $11 from me and I still have not received my package.
Not only this but after calling the customer service I was palmed off and told me they would call me back. They did not.
The whole experience has been appalling.
Don't waste your time and hundreds of dollars like I did.
1 comment
Shaver Shop.Shaver Shop
Hi Sarah,
Thank-you for taking the time to provide feedback, it is much appreciated. ...
Read moreWe are very sorry to hear about your experience and would like to resolve this for you immediately. We have sent you a direct message with the details of a team member who will be able to assist you. We look forward to hearing from you. Kind Regards Shaver Shop.PaulMelbourne
- 2 reviews
Wrong product sent, no reply to any enquiries
I purchased a Wahl clipper attachment which didn't fit my Wahl clippers. The item delivered was different to what was purchased. I went into my local store who said it wouldn't fit my Wahl clippers so I sent multiple enquiries back to the online store with no response. Waste of time and money.
1 comment
Shaver Shop.Shaver Shop
Hi Paul,
Thank-you for taking the time to provide feedback, we greatly appreciated it. ...
Read moreWe are very sorry to hear you have not received a response to your enquire and would like to resolve this for you immediately. We have sent you a direct message and would be happy to investigate this further. We look forward to hearing from you. Kind Regards Shaver ShopFind out how Shaver Shop Online store compares to other Beauty Product Retailers
Know better, choose better.
robstaCentral Highlands and Goldfields, VIC
- 4 reviews
- 1 like
Arrived as ordered and on time
Excellent experience with the online store, I’m not sure why there are all the bad reviews, it almost put me off placing an order. I received confirmation of the order of shaving accessories on Monday and was able to track through auspost. I received the package on Thursday morning. Great service :)
1 comment
Shaver Shop.Shaver Shop
Hi Robsta,
Thank-you so much for the positive feedback, we really appreciate it and are very happy you received excellent service. ...
Read more Kind Regards Shaver ShopCameron
- 5 reviews
- 1 like
Coming up on 2 months since I ordered.
Coming up on 2 months since I ordered. I emailed customer service 1 month ago. I still haven't heard back. I'm sure they had such an influx of orders that they couldn't cope. But instead their website just blames Auspost. Obviously I would not recommend Shaver Shop to anyone.
1 comment
Shaver Shop.Shaver Shop
Hi Cameron,
Thank-you for taking the time to provide feedback, it is much appreciated. ...
Read moreWe are very sorry to hear about your experience and would like to resolve this for you immediately. We have sent you a direct message so we can look into this further for you. We regret you have had a disappointing experience and apologise once again for the inconvenience caused. Kind Regards, Shaver ShopHaven’t received my order
This is an absolute joke now I ordered over a month ago and still haven’t received my order it’s only 20 minutes away it shouldn’t take this long not happy
1 comment
Shaver Shop.Shaver Shop
Hi Melissa,
Thanks so much for your review and we apologise for the delay in responding. ...
Read moreWe pride ourselves on excellent customer service so to hear you have been let down is very disappointing. Please feel free to contact us via customerservice@shavershop.com.au as we would love to help. Kind Regards Shaver ShopTeishaGreater Melbourne (Outer), VIC
- 4 reviews
- 1 like
Terrible service! Wont be buying from them again!
Ive had so many issues with my purchase from the shaver shop. Firstly I never received a confirmation email for my order. Secondly my order arrived 4 weeks late. Third I've sent them 4 emails inquiring about where my item is and why I hadn't recieved it, which I got no response to...Finally when the order arrived it was broken! Now I am trying to contact them to get a refund and I've been hung up on once and now I've been on hold for over 10 mins. Never purchasing from the shaver shop again!
1 comment
Shaver Shop.Shaver Shop
Hi Teisha,
Thank you for taking the time to provide feedback, it is greatly appreciated. ...
Read moreWe would love to resolve this issue for you. We have sent you a direct message so we can look into this further. We look forward to hearing from you. Kind Regards Shaver ShopJamainglemans@hotmail.com
- 11 reviews
- 6 likes
Non-Responsive Online Customer Service
Pretty terrible customer service. They don’t respond to customers requests for assistance pre-sale. Warning bells for actually purchasing from them.
COVID has become the cop-out of the day. Even the businesses with full staff and doing less use it. Can’t say what the situation is here but it doesn’t change the poor experience.
1 comment
2 weeks later and never got any response at all
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Shaver Shop.Shaver Shop
Hi Jordan,
Thank you so much for the positive review, it is greatly appreciated. ...
Read moreWe are very pleased to hear about your recent experience. Kind Regards, Shaver Shop