Shaver Shop Physical store

Hello. Just wanted to drop in a thank you to the senior staff member at your port macquarie nsw store at settlement city on Tuesday afternoon. Im into week 5 of 7 for cancer treatment to my throat. Ive been getting radiotherapy every day and the outside skin of my neck is very red and tender. Facial hair was growing and not growing in several… Read more

places of my face...and I wanted a product to use without further irritation to the skin. He was quick to point out a few items due to the way my facial hair was going to grow and what type of shaver was going to be needed for my situation. He gave me options on which one to buy as he gave me 2 to 3 to choose from. And then explained how to look after it. And after going home and using it. It has done the job I wanted it to do without any further irritation to my skin. Very happy! Very professional. Thank you

We visited the store at Bayfair and from the moment we walked in to when we left, we had nothing but excellent, knowledge, helpful customer service. The young man went above and beyond for us, we are visiting from London and need an adapter. We have no hesitation in recommending this Bayfair store. Plenty of items in store for men and women. Show details ·  1

Let's go back to when I purchased the product to start with. I put it down to the staff having a bad day, cos that person (different to who I dealt with today), have ZERO customer service skills and were so rude, but moving on... After purchasing, and having a product for 2 weeks, it wasn't working, so I returned to the store (Cairns Central… Read more

shopping centre 4870), to see if the staff could help, or do a warranty etc.

Well, WOW, I have NEVER seen such poor customer service in my life.

I was told that, "so you are one of those kind of customers" who returns products...

I was then told, "if you had of read the instructions", well I did, and have again since returning home today, but irrespective, a simple explanation or clarification to fix the product is all that is needed... not ignorance, and trying to belittle your customers. The 2 women working in the store then repeated the whole, "so you are one of those kind of customers".

The shorter one with dark hair, then said to the coworker, "we should have charged him $100 to fix it" and went on about my [Content Removed] for not being able to do it myself.

My reply was, well it cost less than $100 so how [Content Removed] would that be, only to have more ignorant comments from both of them

I understand working in a medial, dead end, minimal wage job is demoralising at best, but it's not had to show a small amount of respect to your customers, and to think that talking down to people makes you feel better, or boosts your ego etc, is well, you have issues ladies.

If I could give this store a ZERO (0) rating, I would.

To the owner of this Cairns store, the best thing you can do is sack both of them, the shorter lady, with short dark hair, assuming also a [Content Removed], and an older lady with grey hair, neither are assets to your business.

Earlier this week, I had the opportunity to talk to the Blacktown store on the phone and visit in person two days later. I was impressed on both occasions. I had earlier bought my Transform U shaver and Mini trimmer. It is a great product but I wasn't sure if it was the right choice for me, having used the Philips 9000 for 2 years. I spoke… Read more ·  1

to Dmitriya (I hope I spelt her name right) at the store and she explained to me the pros and cons of each of the products based on my shaving needs and habits. I went back to the store after a couple of days to discuss my options. She was away briefly at lunch and I spoke to Oome who was also very helpful. Dmitriya returned soon and gave me a crash course on the products that I could choose from based on my budget - their pros and cons, return policy, cost of replacement blades, usage, etc. Her product knowledge and willingness to help a customer make an informed choice and her patience were exemplary. I eventually traded my Transform U for a Braun although there was no attempt by Dmitriya to push me towards a more expensive product.

I rarely provide such raving reviews but this was certainly a deserving case.

I purchased a Braun Series 7 electric shaver from the Shaver Shop in Westfield Mall, Riccarton, Christchurch in April 2024. In September 2025 the shaver started smoking and couldn’t be turned off. I was very concerned, thinking that it may explode or start a fire. I was aware that the shaver couldn’t be used while connected to power, so I quickly… Read more ·  1

connected it to power and it cut out. Great safety feature.   Anyway, I took it back to the Shaver Shop that I bought it, and asked what could be done. The staff member was absolutely fabulous and his service was incredible. He listened carefully, appreciated the situation I was in and was very helpful. He looked me up on the electronic system, found a confirmation of purchase and given the nature of the situation, he quickly arranged for a replacement item.   I want to think him and pass on my compliments to the way he and Shaver Shop at Westfield Mall dealt with the situation. He was thoroughly professional, but also genuinely kind and responsive. This is not the sort of service you get from all retail outlets I will definitely be letting my friends and family know about the great service, because this is a key reason why people return, because of great service and good people.

The Braun Series 7 shaver is also great. Thank you.

I recently just popped into sunshine plaza after having an issue with a product Phillips product. The young male worker with dark hair was attentive, clear and addressed the issue with minimal fuss and made me feel valued as a customer. Well done, it seems to have a great customer focused culture at the Sunshine Coast!! Show details ·  1

Awesome work by the team , as soon as we enter we are offered kind help by the staffs and really approaching, giving best explanation with clear details, thank you team Fountain gate U guys are the best definitely will be back and refer U guys to my friends Show details ·  1

The Rudest most despicable attitude from an old woman who judged and hated me from the minute she saw me. All i wanted was guidance on fitting replacement blades. All items bought from store. I was unnecessarily asked for a receipt for a 3yo product and she threatened to phone police when all i did was fairly and politely, no swearing, challenged… Read more

her opinion that it was missing a piece. Rude old mole. Younger employee was helpful. i’ll never ever return.

Rhiannon at Westfield CHristchurch was very knowledgable and helpful and provided the information for me to make an informed decision. Good price too. Thank U (^-^) Show details ·  1

I purchased a Phillips Power Flosser from Kevin at Springfield in January. The product is excellent and the customer service I received from Kevin was outstanding. I would definitely recommend this product and this Shaver Shop store to all my friends and family and would not hesitate to shop there again in the future. Show reply

Excellent customer service from Southland store on Tuesday Feb 2. Staff could not be more helpful. Professional, good product knowledge and happy to source item from another store Show details ·  1

We visited the Chapel St, Prahan Shaver Shop on 25 Jan 2025 to buy my teenage son’s first shaver. The sales assistant David was wonderful, he provided really great service. He suggested a range of options but also then gave very considered advice and recommendations taking into account my son’s age, skin/hair type and the fact he’s just at the… Read more ·  1

start of his shaving journey. We purchased a Braun S51-B1000s Series 5 Easy Rinse Shaver and my son is very happy. Also the shop was really nicely presented and I found that you even sell a range of women’s products. It was a great experience.

My recent experience with the Sunshine Plaza, Maroochydore store was excellent. I went in with a VS Sasson clipper set that was not cutting properly and the salesperson Ronan was so helpful. Even though the clippers were just out of its warranty period, Ronan offered me a store credit to purchase a new clipper set and then guided me to the best… Read more ·  1

item for what I required, which was not the most expensive product available. Ronan offered great, honest customer service. I would highly recommend this store.

Great service from Frankston Bayside Shaver Shop. Due to a misunderstanding, perhaps by me, I purchased a TransformU shaver, used it a few times and was able to return it for a full refund. The store manager was very understanding and managed to get me the replacement blades for a Panasonic shaver, which was what I originally wanted. Thanks. Show details ·  1

I would like to say a Big thankyou to the staff member at the erina store Sunday 21st @16.40 I nearly passed out in the store & she was lovely getting me a chair & cold water. THANKYOU so much love Show details ·  1

Transform.U is one of the Best Electric Shavers I've brought for along time I was a Phillips Shaver Man but not any more I love my New Razor I can use Wet or Dry and I can also buy New Blades from the Shaver Shop I'm in a Win Win situation Show details ·  1

I have had my Pitbull Gold Pro for around a year now and it is honestly my favourite thing in the world!!! If you are in Auckland go and see Donna and the team at The Shaver Shop in Newmarket and they will sort you out. Great team and extremely knowledgeable. 5 stars all day!!! Show details ·  1

I encountered a staff member, Manpreet, at the Highpoint Maribyrnong store who was unbelievably rude and outright obnoxious. Her behaviour was unprofessional and disrespectful, and her attitude reflects extremely poorly on the entire store and customer service. I also witnessed her interacting in the same dismissive and discourteous manner with… Read more

another customer, which made it clear that my experience was not an isolated incident. Management should seriously review the conduct of this staff member if they value their customers and their reputation. I will not be returning to this store again.

I had such a great experience at the Shaver Shop in Burleigh on Tuesday! The staff were friendly and professional and Shannon went above and beyond to help me find what I needed. She took the time to find the right product and made sure I left happy. Excellent customer service -thank you! Show details ·  1

Great service and support from your staff ,product support was invaluable and helpful as this Transform-u is portable for travel as well as being able to be plugged in for use at home. Show details ·  1

I was buying an electric toothbrush and the sales person told me that the toothbrush I had chosen was really only for children so I should get a different more expensive one. When I got home I got home I was able to look up the toothbrush and it says it’s for adults. I was happy with the toothbrush because it has other features that I like, but she was giving out incorrect information. Show details

Knowing what I know now I would not come back to this business and if I could give it no stars I would. The staff member in the black gave me the wrong information about their best product which was expensive so I took it back for not working as described by the shop assistant. the next day I took the purchase back and the manager was there… Read more

and she told me a completely different story on how the product works

Be warned this store doesn’t give you refunds they give you store credit. Now if the retailer is good and cares about your business they will give you a refund but they don’t have to they can make you spend things inside there shop. That’s legal.

I’m a lawyer and there’s 2 things about this yes they can give you store credit on the basis of what you were told was the right information that was made of the time of purchase therefore locking you into a unilateral contract between you and the store based on the information that was given to you at the time of purchase

However if that salesperson was wrong and gave you the wrong information about the product when sold that makes the contract null and void

We use this case of Carlill v Carbolic Smoke Ball Company [1893] 1 QB 256 where the Carbolic company gave out the wrong information and lost their case and it was found under unilateral contract law that the contract was broken and that Carlill was awarded damages in her case against the company in which is what happened to me on this occasion

I’m not pressing charges but just remember when you buy something from a store or a shop or cafe etc you are the one that has entered into a contract with them not the other way around. This is based on offerer and offeree.

In contract law, the offeror is the party who makes an offer, while the offeree is the party to whom the offer is made. The offeror initiates the contractual process by proposing the terms of an agreement. The offeree then has the power to accept or reject

The person I spoke to in black had almost close to no knowledge of the products that she was selling and I had to get corrected by the manager the next day who insulted me by saying do you even know how to use a razor. To the manager you didn’t make the sale and if you were there that day I bought it, I would not had purchased it, you have no legal bounds to say to anyone to only have store credit since you weren’t the one that sold it to me.

Be warned again you’ll not get a refund from this company they care more about money more than repeat business, you, which isn’t a great practice to have for your company, you’ll go bankrupt and reputation is everything to a business

I’d like to thank the staff at Southland Shaver shop for being so helpful. Sam and Georgia were very experienced and the shaver I bought was excellent. I fully recommend them. Mark Show details ·  1

Went looking for shaver replacement blades/head. First up service was like "I don't really want to be here" , like no interest at all. That said I would like to give readers a good tip. Go to Big W and the same shaver blades are virtually half the price. That tells me that Shaver shop is nothing but a rip off. My advice is don't shop there for… Read more

your replacement blades (or anything else acy) they have poor service and are so over the top with price. I just wish I knew that Big W had what I needed. My bad, please all do your homework and get ripped off by this firm. That's the take home message. Hope this alerts others. Thanks.