Shaver Shop Physical store

We visited the store at Bayfair and from the moment we walked in to when we left, we had nothing but excellent, knowledge, helpful customer service. The young man went above and beyond for us, we are visiting from London and need an adapter. We have no hesitation in recommending this Bayfair store. Plenty of items in store for men and women. Show details ·  1

Let's go back to when I purchased the product to start with. I put it down to the staff having a bad day, cos that person (different to who I dealt with today), have ZERO customer service skills and were so rude, but moving on... After purchasing, and having a product for 2 weeks, it wasn't working, so I returned to the store (Cairns Central… Read more

shopping centre 4870), to see if the staff could help, or do a warranty etc.

Well, WOW, I have NEVER seen such poor customer service in my life.

I was told that, "so you are one of those kind of customers" who returns products...

I was then told, "if you had of read the instructions", well I did, and have again since returning home today, but irrespective, a simple explanation or clarification to fix the product is all that is needed... not ignorance, and trying to belittle your customers. The 2 women working in the store then repeated the whole, "so you are one of those kind of customers".

The shorter one with dark hair, then said to the coworker, "we should have charged him $100 to fix it" and went on about my [Content Removed] for not being able to do it myself.

My reply was, well it cost less than $100 so how [Content Removed] would that be, only to have more ignorant comments from both of them

I understand working in a medial, dead end, minimal wage job is demoralising at best, but it's not had to show a small amount of respect to your customers, and to think that talking down to people makes you feel better, or boosts your ego etc, is well, you have issues ladies.

If I could give this store a ZERO (0) rating, I would.

To the owner of this Cairns store, the best thing you can do is sack both of them, the shorter lady, with short dark hair, assuming also a [Content Removed], and an older lady with grey hair, neither are assets to your business.

Earlier this week, I had the opportunity to talk to the Blacktown store on the phone and visit in person two days later. I was impressed on both occasions. I had earlier bought my Transform U shaver and Mini trimmer. It is a great product but I wasn't sure if it was the right choice for me, having used the Philips 9000 for 2 years. I spoke… Read more ·  1

to Dmitriya (I hope I spelt her name right) at the store and she explained to me the pros and cons of each of the products based on my shaving needs and habits. I went back to the store after a couple of days to discuss my options. She was away briefly at lunch and I spoke to Oome who was also very helpful. Dmitriya returned soon and gave me a crash course on the products that I could choose from based on my budget - their pros and cons, return policy, cost of replacement blades, usage, etc. Her product knowledge and willingness to help a customer make an informed choice and her patience were exemplary. I eventually traded my Transform U for a Braun although there was no attempt by Dmitriya to push me towards a more expensive product.

I rarely provide such raving reviews but this was certainly a deserving case.

I purchased a Braun Series 7 electric shaver from the Shaver Shop in Westfield Mall, Riccarton, Christchurch in April 2024. In September 2025 the shaver started smoking and couldn’t be turned off. I was very concerned, thinking that it may explode or start a fire. I was aware that the shaver couldn’t be used while connected to power, so I quickly… Read more ·  1

connected it to power and it cut out. Great safety feature.   Anyway, I took it back to the Shaver Shop that I bought it, and asked what could be done. The staff member was absolutely fabulous and his service was incredible. He listened carefully, appreciated the situation I was in and was very helpful. He looked me up on the electronic system, found a confirmation of purchase and given the nature of the situation, he quickly arranged for a replacement item.   I want to think him and pass on my compliments to the way he and Shaver Shop at Westfield Mall dealt with the situation. He was thoroughly professional, but also genuinely kind and responsive. This is not the sort of service you get from all retail outlets I will definitely be letting my friends and family know about the great service, because this is a key reason why people return, because of great service and good people.

The Braun Series 7 shaver is also great. Thank you.

I can say nothing but the very best about the staff and service in the rockhampton shaver shop. This is the second time i had a small issue with my shaver. The problem was solved very quickly. Show details ·  1

Hello. Just wanted to drop in a thank you to the senior staff member at your port macquarie nsw store at settlement city on Tuesday afternoon. Im into week 5 of 7 for cancer treatment to my throat. Ive been getting radiotherapy every day and the outside skin of my neck is very red and tender. Facial hair was growing and not growing in several… Read more ·  1

places of my face...and I wanted a product to use without further irritation to the skin. He was quick to point out a few items due to the way my facial hair was going to grow and what type of shaver was going to be needed for my situation. He gave me options on which one to buy as he gave me 2 to 3 to choose from. And then explained how to look after it. And after going home and using it. It has done the job I wanted it to do without any further irritation to my skin. Very happy! Very professional. Thank you

I recently just popped into sunshine plaza after having an issue with a product Phillips product. The young male worker with dark hair was attentive, clear and addressed the issue with minimal fuss and made me feel valued as a customer. Well done, it seems to have a great customer focused culture at the Sunshine Coast!! Show details ·  1

Series 7 11-in-1 Waterproof All-in-One Grooming Kit this morning, terrible product! Only bought his model as the much more expensive Series 9 wasn't stocked, despite being advertised. Poor quality product isn't the fault of Shaver Shop, but I wanted to open the box, examine the quality of the attachments before buying, which the sales women flatly… Read more

refused to do for me even after calling a manger. Had I been allowed to assess the quality for myself I wouldn't have bought it. Effectively forced to buy blind, or buy the Series 9 I wanted online, which also means buying blind. Clearly a model based on selling products, hoping customers wont complain. Some customer service would go a long way! Hate the product, no way to return or assess the quality of the more expensive product I would have bought.

The Rudest most despicable attitude from an old woman who judged and hated me from the minute she saw me. All i wanted was guidance on fitting replacement blades. All items bought from store. I was unnecessarily asked for a receipt for a 3yo product and she threatened to phone police when all i did was fairly and politely, no swearing, challenged… Read more

her opinion that it was missing a piece. Rude old mole. Younger employee was helpful. i’ll never ever return.

I encountered a staff member, Manpreet, at the Highpoint Maribyrnong store who was unbelievably rude and outright obnoxious. Her behaviour was unprofessional and disrespectful, and her attitude reflects extremely poorly on the entire store and customer service. I also witnessed her interacting in the same dismissive and discourteous manner with… Read more

another customer, which made it clear that my experience was not an isolated incident. Management should seriously review the conduct of this staff member if they value their customers and their reputation. I will not be returning to this store again.

Awesome work by the team , as soon as we enter we are offered kind help by the staffs and really approaching, giving best explanation with clear details, thank you team Fountain gate U guys are the best definitely will be back and refer U guys to my friends Show details ·  1

Rhiannon at Westfield CHristchurch was very knowledgable and helpful and provided the information for me to make an informed decision. Good price too. Thank U (^-^) Show details ·  1

I purchased a Phillips Power Flosser from Kevin at Springfield in January. The product is excellent and the customer service I received from Kevin was outstanding. I would definitely recommend this product and this Shaver Shop store to all my friends and family and would not hesitate to shop there again in the future. Show reply

Excellent customer service from Southland store on Tuesday Feb 2. Staff could not be more helpful. Professional, good product knowledge and happy to source item from another store Show details ·  1

We visited the Chapel St, Prahan Shaver Shop on 25 Jan 2025 to buy my teenage son’s first shaver. The sales assistant David was wonderful, he provided really great service. He suggested a range of options but also then gave very considered advice and recommendations taking into account my son’s age, skin/hair type and the fact he’s just at the… Read more ·  1

start of his shaving journey. We purchased a Braun S51-B1000s Series 5 Easy Rinse Shaver and my son is very happy. Also the shop was really nicely presented and I found that you even sell a range of women’s products. It was a great experience.

My recent experience with the Sunshine Plaza, Maroochydore store was excellent. I went in with a VS Sasson clipper set that was not cutting properly and the salesperson Ronan was so helpful. Even though the clippers were just out of its warranty period, Ronan offered me a store credit to purchase a new clipper set and then guided me to the best… Read more ·  1

item for what I required, which was not the most expensive product available. Ronan offered great, honest customer service. I would highly recommend this store.

Great service from Frankston Bayside Shaver Shop. Due to a misunderstanding, perhaps by me, I purchased a TransformU shaver, used it a few times and was able to return it for a full refund. The store manager was very understanding and managed to get me the replacement blades for a Panasonic shaver, which was what I originally wanted. Thanks. Show details ·  1

I would like to say a Big thankyou to the staff member at the erina store Sunday 21st @16.40 I nearly passed out in the store & she was lovely getting me a chair & cold water. THANKYOU so much love Show details ·  1

Transform.U is one of the Best Electric Shavers I've brought for along time I was a Phillips Shaver Man but not any more I love my New Razor I can use Wet or Dry and I can also buy New Blades from the Shaver Shop I'm in a Win Win situation Show details ·  1

I have had my Pitbull Gold Pro for around a year now and it is honestly my favourite thing in the world!!! If you are in Auckland go and see Donna and the team at The Shaver Shop in Newmarket and they will sort you out. Great team and extremely knowledgeable. 5 stars all day!!! Show details ·  1

I had such a great experience at the Shaver Shop in Burleigh on Tuesday! The staff were friendly and professional and Shannon went above and beyond to help me find what I needed. She took the time to find the right product and made sure I left happy. Excellent customer service -thank you! Show details ·  1

Great service and support from your staff ,product support was invaluable and helpful as this Transform-u is portable for travel as well as being able to be plugged in for use at home. Show details ·  1