Bad customer service, Key replacement parts not available
In the first Instance, the Wahl trimmer within the first 30 days the usage started to hurt and I realized some of the points on the blade were broken, without any physical drop; I went to Shaver Shop to claim it under warranty, and was denied straight on the face without a second thought. Trying to find a replacement blade in 'Shaver Shop's around for a month and the only store where 1 blade is available is 50kms away.
Though sub par quality is a major issue, then stocking standards are worse considering this part comes with their all best sell...
The product i purchased is the best Shaver i have had, quiet and powerful and easy to clean. Should have had it ages ago. Also would like to thank staff for their help.
Good range of great quality items. Easy to find gifts for my sons.
Love the quality of products offered. Available in many shopping centres. Would recommend as a good place for gifts for thene in your life. I bought a beard trimmer and the recipient was delighted.
Can be great but management is terrible
Ive shopped at shavershop for years and on the most ive had some great experiences but recently I have noticed on a couple of occasions when I have gone in there seems to be an area or cluster manager in WA, short guy with red hair pale skin whom spoke to his team members very rudely calling them idiots. I was suprised as i asked the young girl if she was ok as she looked visibly upset and she said that was her regional manager and this wasn't the first time hes used such abusive language as she said she was used to it. If he's a regional, his ...manager needs to do something about him, as his appearance was appauling, he had ripped shirt on his elbows and just did not seem very nice. Ive seem him around a few of the WA shops and if i do shop when hes there i will gladly go to coles or woolies to buy my blades and will tell my friends and family as well as I firmly believe that life is hard enough and to be abused at work is a terrible thing. I afvised the young lady to go to fairwork and i hope she has.
Excellent and professional service
I have been a customer for many years and purchased several shavers and toothbrushes. Service has always been excellent and this morning was no exception at their Galleries shop where I was very well looked after. The young lady who helped me with my query was very knowledgeable and helpful. Many thanks.
Terrible customer service
Purchased shaver, being told it cane with a beard trimmer attachment. Upon opening box found out it didn’t
Wouldn’t let me return or get a store credit when the product was not used & returned within 2 days in original condition
Was a repeat customer but would never go back & will advise others to not to
Worst post sales support I've ever received. Twice.
I purchased a Wahl Stainless Steel Lithium Ion Gold Trimmer ($199) from the Shaver Shop at 356 Lonsdale St, Melbourne. Even with a regular clean and oil, I found the trimmer pulling at my beard hair rather than cutting it (ouch!). After battling with it for a further 6 months I decided to contact Wahl, who said to take it back to the Shaver Shop and they would help. When I took it to the Shaver Shop they quickly determined that it was not a battery issue covered by warranty but a blade issue not covered by warranty (convenient for them). They s...uggested not taking the blade apart to clean it or using the supplied brush but cleaning it with a toothpick (which I've previously found break quite easily). After a one final careful clean the shaver still pulls my hair and I'm forced to replace it *again*. A reliable shaver this man cannot find. All I know is that my future shavers won't be coming from the Shaver Shop.
this shop misleading the customer
I bought a Panasonic 5 bald shaver 5 weeks ago, from Shaver Shop at Castle Hill in Sydney, and after a few weeks the trimmer on the shaver stop working, I took it back to where I bought it from, since it has 60 days money back and replacement warranty, the owner of the shop she was awkward and clumsy, she stayed more than 20mintus repeatedly switching the shaver on and off, and during that the trimmer did not work, and she saw that that it did not work, but she tried to ignore it and said the shaver is working ok now, and she illegally refused...to replace it, she was very aggressive and unprofessional in her conducts, in spite of the warranty. One of the worth customer service I ever seen. This shop is independent from the co-operate Shaver shop, as I have been told by HQ, and that why they have no control over them.
False and not genuine advertising - 3 months change of mind full refund
I realised that a 500 $ shaver was not as good as expected. Store referred me to the distributor. I ended up sending a product with a refund request back to some PO box. 15 weeks later not a word from anyone. I ended up with no refund and no product. That should've been organised by the Shaver Shop as they were the ones who received direct payment from me. This way I have no proof that whoever needed to receive the product ever did and as i suspected, I ended up being robed.
Store staff on the other hand was very friendly.
Ben is the man!
See Ben at the Pacific Fair or Helensvale store if you want to speak to someone who has great product knowledge. I had been to many places, including other shaver shop stores and Ben was the only one who knew his products. I therefore made a point of going back and buying from him.
Manager resolves issue
Philips SonicCare toothbrush was faulty. The receipt had faded to nothing. The manager, Natalie, looked up my transactions on the system for me, re-prinrted the receipt, and allowed me to swap for Oral B, as I have never had issues with that brand. She fixed bad situation and kept a customer.
The reviewer stated that an incentive was offered for this review
Well bought Braun series 5 shaver got home opened box foil broken went back today no we can’t help foils not under warranty what a load of rubbish this is broken in box now have to buy new foil next step dept of fair trading
Fabulous service and advice
We were very well attended to when we visited Epping Shaver Shop yesterday.
Ellisha was very helpful, knowledgeable and had a friendly and professional manner.
We will definitely return to this store.
The reviewer stated that an incentive was offered for this review
- Verified customer
It’s very easy to reach. Every time I visit I get everything I want. Huge variety of products. Very trusted products. specially I like their customer service. Staff is very helpful with good knowledge about products.
Slimy sales staff, with their own best interests in mind...
After purchasing items a couple of times now from this shop, I’m starting to realise that the staff are generally just trying to upsell you on the most expensive item in the line of product you’re looking at buying. It’s very clear that the staff don’t have your best interests in mind, they have their own interests in mind (getting as much money out of you as possible).
The staff seem to not really understand what people are asking for & what they really need. They’re just sales staff trying to sell you on the most expensive item they can get ...you to buy. If you go to this store, just take my advice and do your own research first, go in there knowing exactly which product you need, otherwise if you haven’t done your homework you will be upselled with items you don’t need and could have had a more affordable option (which they didn’t let you know about). Great products and prices, but don’t be taken for a ride by the inexperienced & very slimy sales staff.
Great staff, good selection and great prices
Shopped here a few times always found staff really helpful and knowledgeable. Usually have some great deals in store. Limited width in terms of type of product but good selection on the product categories they do keep to give plenty of options
Fantastic Customer Service
Like to bring attention to wonderful customer service received from Emma (Lonsdale St store).
My purchase was for a small Wahl hair clipper part.
Emma made it an absolute pleasure to be served by her.
She is a credit to to herself and your company.
This is perfect CAN'T live without areeb was Good to me
This is perfect CAN'T live without areeb was Good satisfied cant live with out THE oreal b 900 it is the best electric toothbrush I have ever seen before or used I would recommend this product to any one who want's a Oral b 900 electric toothbrush
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