They're too expensive even for items on SALE. I purchased what I thought would be 2 pillowcases as standard pillowcases are usually sold in pairs, but not if you're buying through Sheridan. The original advertised price for this Standard Pillowcase was $99.99 (I was always under the impression that this would be for 2 pillowcases as the photo of… Read more
this pillowcase shows 2 pillows on their website under the advertised item). Then the item was marked down to $50.00 and even at $50.00 in my opinion its expensive, always assuming that the price was based on 2 pillowcases. Well you can imagine my disgust when I received the item as the package included only 1 pillowcase! Who in their right mind would pay $99.99 for a standard pillowcase in the first place? I've asked to be removed from their mailing list
Dunlopillo's by Sheridan come with. 10 year warranty but when I attempted to make a warranty claim at just 3 years old they were dismisive and tried to get out of it. I had to send several emails and repeatedly quote Australian Consumer Law at them before they would even consider the warranty claim. Eventualy after many more emails and me constantly insisting that they do something that I reluctantly finally received a replacement.
It’s always disappointing when you buy something and then the price is significantly reduced a couple of days later, I was extremely sad as I hadn’t even received my order yet - I still hadn't received pick or post notification yet. I contacted MJ at Sheridan Customer Service who informed me that there would be no refund despite the goods not… Read more
being sent out yet. I spent nearly $600 with you. Sheridan - where they mass produce cheaply these days and only care about taking peoples money. Thanks MJ, never again
Reviews with attachments
I've thought for a while that Sheridan's quality is sadly not what it used to be. Bought new towels online. Can't remember actual name of them but they're big and fluffy. The trouble is, after their initial wash (cold, gentle wash, line dried) there were a bunch of pulled threads on all of them. After their second wash there are now pulled threads… Read more
all over. They look old already. You could assume in the old days that the brand was synonymous with quality, and they'd look great in the bathroom. Very disappointed.
- +3
Purchased 4x twin packs of Sheridan Medium pillows from the online store, as I'd ran out of the brilliant Aldi pillows I bought in bulk a few years earlier. I've bought these pillows before, around 12-13 yrs ago, and they were quite acceptable, as they should be coming from a company that charges as much for their product as Sheridan. Well, how… Read more
the mighty have fallen. These pillows are pure garbage. I've bought cheapy ones from Kmart that are far superior to these things. After a week, they completely lost shape, provide no support whatsoever, and have literally collapsed internally. opening them up shows the nastiest cheap pillow stuffing I've ever seen. These aren't quality. They are overpriced, nasty trash. So disappointed, given they never used to be such poor quality. Once Sheridan was a brand you can trust. Not anymore. I'd have been better off just getting the Kmart ones. Least they last a few months, instead of weeks. So, sick of getting ripped off online, I contacted their customer support. After multiple email exchanges, where they wanted pics of the products, including the tags (none of which stated Sheridan, mind you), it took several weeks to get a reply, where they offered me a refund for one of the 4 packs I ordered. I spent $130 including postage on garbage, and they refunded less than $30. I told them where to stick their refund. It's an insult on unusable products. Don't buy Sheridan. They're inferior cheap nasty products, from a company who doesn't stand behind their products. I'll now be lodging a fair trading dispute. But take the warning and buy elsewhere.
Gets better now. The reason I was offered $29.95 only as a refund was I hadn't opened and tested… Read more (+2 replies)
I bought a number of items from the Luxury Egyptian Towel collection in July 2023 (2 bath sheets, 2 bath towels, 2 floor towels and hand washers) - navy colour. Within a month I regretted the purchase - they shed and left fine navy coloured particles *everywhere*. All over the floor, bath, sink etc. It has taken them until now to stop shedding… Read more
everywhere after each wash - but within the last few months, the quality has seriously deteriorated. Within 2 years, both floor towels have multiple rips and tears, and one of the bath towels has stretched out of alignment. I have towels from Target that performed better than this, and didn't cost hundreds of dollars.
- +1
I purchased a set sky adkin 700 tc sateen sheets. They are only used periodically as in holiday house. After a few months they are pilling and it’s like sleeping on sand. If I had bought Kmart sheets I would expect it but not Sheridan. I contacted support .. omg what a joke, after sending multiple pics they told me to reverse the sheets on the… Read more
bed… seriously.. Sheridan your quality is crap. In the past I had some Sheridan sheets for nearly 20 years but even on sale at $200 a set.. they are absolute rubbish. I have 4 sets may as well chuck them in the bin… furious
Not happy with Almar Peach Cushion purchase – I purchased two of Almar Peach Cushions 50cm x 50cm and not happy with the packaging. They did not even put the plastic to cover it, just straight from the box and they have marks on it, not happy with the purchase!! Please contact me.
Latest follow-ups
In November 2025 I purchased a Sheridan ironing board cover from the Sheridan online store. As it was on sale, I did not get a choice of colour. Sheridan sent me a dark purple ironing board cover. I was travelling for a month after receiving it, so… Read more
the first time I used it was in January. I always steam creases out of my expensive Sheridan sheets with Fabulon starch. I was shocked when the purple colour of the ironing board cover ran into my expensive sheets. I wrote to Sheridan and complained and they replied politely, saying that was unfortunate and sorry. I tried ironing again yesterday, putting white linen between my white clothes and the ironing board cover. It was difficult and fiddly, so ironing is now a nightmare. I am so disappointed in Sheridan, which promotes itself as a high quality company, but clearly sells substandard goods. Don’t buy Sheridan ironing board covers
Follow-up · Last November 2025 I purchased a Sheridan ironing board cover, but went overseas for a month prior to using it. In December, I started using it. It was dark purple and bled purple into everything I ironed using steam and Fabulon. I complained to Sheridan but they didn’t do anything. I used linen tea towels between the cover and everything I ironed… Read more
Positive reviews
Sheridan has been around a long time and have a well-deserved name for quality. After recently moving house and wanting a refresh, I purchased new sheets, quilts, quilt covers, blankets, towels, tea towels, cushions, throws and even a couple of dressing gowns from Sheridan across several online purchases. I am absolutely delighted with the quality… Read more
of all the items I purchased, which are second to none and have added enormously to my new home. Thank you Sheridan for upholding the very highest standards!
Easy online ordering, great sales prices, efficient shipping – With a houseful of teens and a beachside lifestyle, I place orders for beach towels every other year around Christmas time. I order through the Sheridan Outlet website and either pick up in person at my local branch or select a free shipping option. I've never had an order cancelled and my fluffy mail always arrives promptly - often split into… Read more
multiple parcels if one store can't supply all of my choices. It is always stress free and the towels are amazing quality. Thanks Sheridan!
The softest, lightest quilt cover. So texturally beautiful – I bought this quilt cover, basically because it was all I could get at the time - plain white. King size. And, when I opened it out of the packaging, I couldn't believe my luck. It is gorgeous. I am so delighted with the quality, the feel, the softness. It is a dream to sleep underneath. I am going back to buy a second. Best quilt cover!
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Negative reviews
2nd day 2nd problem get woken up to house cleaning a day early and was mad wouldn't open door we should be mad no night credet from no air con offers and I haven't seen coconut trees forever..cancel the card U use for check in I recommend I just know from other reviews it's a safe move
Shopped at Sheridan outlet online. Bought 2x super king sheet sets and 1x quilt cover set. Spent quite a bit of money only to find that the pillows come in standard size (75x50cm). They do not sell pillows cases in those styles in the super king size regardless. Why sell a super king option for bedding if no pillow cases are available for… Read more
purchase, either as a set, or separately?
After speaking with customer service, I found that because of the lack of popularity in king sizes, and costs involved in production, they only offer the standard for every size bed even if it doesn't suit. Why speacialise in homeware if you cannot produce the entire product in its correct sizing? Absolutely disgraceful.
Stay away. Luxury towels are the one that you can see through. So disappointing. I hope l can get my money back. What a waste. Look for other companies to buy this one is going down down down !@!
Recent reviews
Bought the 500 Thread Count White Cotton Percale sheet set and it was expensive. What a complete waste of money! Feels cheap and after one wash the decorative band that folds over the doona or blanket has completely come away from the stitching and frayed. One freaking wash! What a scam. Cheap crap. My Target and Kmart sheets are still going strong after a yr. Up your's Sheridan.
Sheridan asked me to write a review, so here it is. I purchased Sheridan exclusively in the 70s and 80s. It was considered a Luxury Australian brand back then and the quality was definitely worth the money. Their bed linen for last for decades. But what a decline! I recently purchased their new bedding range online and am kicking myself that… Read more
I wasted so much money on junk. I think I would have been happier with K-Mart quality rather than what Sheridan has sent me. Queen size Doona, ghastly creased fabric, NOT even reversible, just plain white on the underside. Pillowcases were not even included so I had to order them separately but only ONE turned up (also not reversible). Turns out Sheridan do not sell their pillow shams in PAIRS any longer. For the $70 that I paid for ONE sham, which is patched with white cotton on the back, I could have bought a whole bedding package from another brand. AND when I had reason to phone the office to make an enquiry, the girl who answered was so rude I decided then and there "NEVER AGAIN SHERIDAN".
Terrible 0 out of 5 (if I can) – Sheridan has conned me. I ordered 500TC sateen bed sheets and pillow. They are all rough, hard, definitely not sateen. I used to buy from them 5 years ago and the quality was exceptional. Now it’s just completely terrible. I am going to buy the west elm lyocell at least I know those are decent quality.
absolutely shocking customer service – Bought a throw rug. When it arrived I was not happy with the quality and returned it. Well, I am not waiting for the refund, three weeks and counting. Dont bother emailing, they dont even have the decency to reply to customers.
CANT GET BACK MY REFUND – After accidentally purchasing three cushions online and being advised by Sheridan Customer service to return the third unwanted cushion to my nearest store and obtain a refund. I have instead spent daily emails to them asking where my refund is that was some two weeks ago I WILL NEVER PURCHASE THROUGH THEM AGAIN
Slooooow – Terrible order handling wait times. Ordered on 4/12/24, delivered 18/12/24. These products are cheaply made in China and sold at premium prices, at least get the distribution right. Good online operators ship next day, these guys are a joke.
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Loose fitted bedsheet - no option for replacement/ refund. Oversized queen – Long time sheridan user, however should of read these reviews first. How can a queen fitted bedsheet be so loose, i have 10cm extra width and length at each end? Even tucking the bed sheet under on all 4x corners, it is still loose! Bed is 32cm thick. And this is the only cover from Sheridan at least 4-6 sheets bought that is this loose. Got a… Read more
nicely worded email from Sheridan effectively stating no recourse..
"Please be advised that since you have received the item in the good condition, unfortunately, we cannot replace it with a new one". However, if you don’t love your items, you can return them to us. But it can't be opened or use and in their original packaging.
How on earth do you test this is a loose rather than fitted bed sheet as bought? Bought a $150 (discounted on black friday!) set.
poor shipping – ordered online i made an inquiry after 10 working days about a tracking number. they messaged back saying the item is ready for despatch next day received a tracking number but still not despatched. i hope the quality is worth the poor shipping. rating will drop if the quality is as bad as other people have reviewed.
Falsely advertised pillow lays flat – I bought an expensive pillow online that was advertised as medium firmness and height. When it arrived, I discovered that it's hardly filled and when laying anything on it, it lies completely flat with NO SUPPORT at all. Coincidently enough you can't return pillows unless they are "faulty". This pillow is faulty and completely falsely advertised.… Read more
It's like sleeping on the floor. I am so angry I wasted $120 on it. Poor quality and poor service. Do not shop here. I'm so dissatisfied that I feel like throwing out all my Sheridan towels and never buying the brand again.
Sheridan cotton satinteen fitted sheets set, 1000 thread count, hotel quality – Terrible fitted cotton sheets set. They cost me a lot of money, for 1000 high thread count, hotel quality. They were supposed to be Satinteen finish- no satinteen in them, they feel like plain cotton. I purchased King Size for my Queen sized bed. One wash in COLD water and drying in the shade, they NO LONGER FIT MY QUEEN SIZED BED. They are… Read more
not the quality Sheridan sheets like they were before they were sold off to another company and are now allowed to use the Sheridan brand. I will never purchase Sheridan sheets again!! I suggest you all purchase sheets elsewhere! They are a waste of money.
Shaws.Poor quality, you can do better – In January 2024 I bought Sheridan Shaws king quilt set and queen sheet set. Washed prior to use, with wool wash a mild cleaning agent as recommended, used the sheet set once and before washing the second time I noticed that the sheets had faded, unevenly. Same for the quilt cover. I wasn't impressed with the quality of the material, soft but very… Read more
thin and sheets and quilt would bunch up and become uncomfortable during the night. The elastic on the fitted sheet was poor quality, did not keep the sheet on the matress. There was never direct sunlight on the material only dappled filterd light through the trees for a few hours (Easterly facing window) and a shade screen. I complained and provided photos. The quilt cover was replaced but I have not used it, horrible texture and the quilt slides around inside the cover, doesn't happen on any other quilt cover I have. The sheet set was not replaced. I was not given the option to choose another product even though it was likely that the replacement would also fade. I also bought the Tencel and cotton blend sheet set, texture feels nice but it is thin bunches up when you move in bed, the elastic does not keep the sheep in place. The last time I was satisfied with Sheridan products was 2 years ago, I bought 1000tc Hotel Luxury Sheet Set, elastic is fantastic and it is not fading, light colour Dove so less likely to see fading. I got the sheet set for just under $300 I will not pay the current price of $560 and as a result of my experience with the products I have just mentioned I am no longer prepared to risk purchasing from Sheridan again. Instead I bought Sheraton 1000tc 100% cotton sheet set, I accidentally bought a set 5 years ago and have tried again $114 yes that is the correct price on ebay from Luxe Bedding. I now have 3 sets. Just don't buy from Sheridan
Won’t shop at Sheridan anymore – This is a review I wrote for the Sheridan website but Sheridan ‘moderated it’ and didn’t publish it, which seems biased and disingenuous to me. This further highlights to me that its customer service is substandard. Be honest Sheridan and allow ALL, factual and genuine feedback on your website. Title: Happy with product but not with Sheridan… Read more
service
Body: Love the quilt but getting it sent from Sheridan was frustrating due to a glitch in their system. I waited three weeks for it to be sent and then when I called, they told me it was stuck in the system and the order wasn't sent to the warehouse. Once a new order was raised, this was delayed again and I was told it was due to a problem with sourcing this particular item. So, happy with the product, not so much the service at Sheridan.
Sheridan should be ashamed appalling service – Sheridan has definitely gone down in quality and customer service. I used to buy Sheridan because it was Australian and very good quality. The staff used to be helpful and friendly. Now the quality is SO BAD cheap and rubbish but they still charge premium price. The staff are rude and have no product knowledge. You get so much better at even… Read more
Kmart or Adairs. I had an issue with a faulty quilt cover set that stretched and went out of shape it did not align with the quilt inside and do you know what they told me to do? They said iron it!!! Omg what would that do apart from stretch it more and who irons a Super King quilt cover after paying over $200 for it! I would expect it to iron itself at that price. That was their pathetic solution. Appalling customer service and support. I have now decided NEVER to buy Sheridan again and I would NEVER recommend anyone buy it either IT IS CRAP!!!
product arrived filthy – I purchase a flannelled sheet set. Not in any plastic protection. Put in a filthy poor quality dusty cardboard box. Dark colour sheet set had trouble removing filth and had to vacuum with my Dyson rug attachment. Poor quality control. Poor value at this price point. Not going to use as still dirty. Ordered a replacement sheet set from Bedding co.… Read more
Wow there product and quality is night and day better. Bedding Co sheet set arrived clean in nice packing and better quality for same price.
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