- Verified customer
Worst Customer Experience
I spent over $300 at the sheridan online store during their sale a month ago and i had encountered the worst customer service.
I was advised by a post tracking app that I should have received two packages on a Tuesday and one package on the Wednesday. I had rung sheridan customer service to advise then I had only received one of the packages not three and i had my company mail log to prove it.
I had to speak to six different callers repeating my story each time. One caller just hung up on me when I was asking what I should be doing as i haven...'t received all my merchandise. I asked them to launch an investigation and after a week of waiting, they just emailed the same conclusion that I should have my packages. They tried to delay me escalating to the manager by lying and saying on the phone the manager wasn't available for one to two days. Only when I informed the person on the phone I was going to consumer affairs the manager decided to take my call not long after informing me the manager wasn't available to assist in the matter. Do not bother about buying online! If anything happens they won't bother assisting. I read bad reviews before purchasing my towels....I wish in hindsight I took the reviews more seriously.
Beautiful product, quick.postage
Made 4 purchases from Sheridan Outlet online. All items arrived quickly. Ordered Sheets and towel sets. Beautiful quality.
One order was in correct but a phone call to customer service had it corrected quickly and politely. Only complaint is items are not packed nicely; ripped plastic bags or not folded nicely. I did buy discounted items from the Outlet which would atribute to this but that little extra care would have made my purchases perfect.
Misleading brand and unsympathetic customer service
Bought products through online click frenzy sale. When the delivery was made I realised it wasn't the same line of towels I was expecting. I took it to a Sheridan store only to be told Sheridan has 2 brands (outlet and boutique), and exchanges or returns could only be made at outlet stores which are far from where I live. When I contacted Sheridan outlet they informed me that the 30 day returns policy had passed, had no sympathy for the misleading brand and refused a return. You would think with companies getting held accountable for misleading customers that Sheridan would be more careful. The onus should NOT be on the customer to understand branding strategies, but on the company to make it clear what they are selling.
Unable to checkout after logging in - ploy to get more money!
For the past 8 months if I log into my account with Sheridan in order to receive free shipping it says my email address is invalid and I cannot progress to pay. I emailed Sheridan about this and they made up some rubbish about needing to delete cookies to progress. I tried this on multiple devices and it didn't work. Items are overpriced and service is terrible.
Goods not fit for general use!
I purchased new towels from Sheridan at 1/2 price - $45 each. After washing and using we have noticed bleach marks on the Sheridan towels. I don't use bleach, so contacted Sheridan only to be told it's my own fault and we shouldn't have used normal washing powder!! WT..? For some reason i thought Sheridan was a high quality brand and didn't research the product first...more fool me. Their customer service is appalling and so are the products. This is yet another company more worried about the $$$'s than product quality or keeping their customers happy.
Two Orders Cancelled for same item while site says "In Stock" - Dodgy Practice
I ordered the same item @ $140 during 2 sale events, 1 month apart. To get free shipping (>$150), I ordered a second item on each order. Both times I got notification that the second item had shipped, then then next day I received notification that the main item was "Out of Stock". I checked 3 days after the second order and the item was "In Stock" on the website.
Called Sheridan twice, was told that there is limited stock returned to the ware houise, but when you order it they have to conform stock, so can take 1-2 days. Hmm, not really how an online stock system works.!! Seems to me like they are trying to move older stock by offering popular items at just below the free shipping price!! Dodgy!!
Bought a Quilt from Sheridan and discovered this metal rod interwoven into the quilt!. I have since found another one. Wrote to sheridan to let them know and they wrote back to ask me how i cared for the quilt!. No method of cleaning would have caused a metal rod to be placed inside the quilt in the cotton! I replied to them with the picture of the rod and have heard no response! This could have really hurt me or my children and I will NOT be purchasing anything from Sheridan again.
Horrible for gift ideas
On the 20th March I purchased a gift for my sisters son first birthday. As this was such a special event I decided to purchase one of your hugies baby bath robes on your website and added his name for an extra charge.
I spent 94.90 which I do not mind as your products are always fantastic. How ever when I received the robe it was roughly shoved into a white plastic bag and thrown into a box. I was actually shocked of the state it was sent to me since sheridan works for such a high end reputation. I didn't have time to even wrap it so basicall...
Sure ain't what they used to be
When I was growing up sheridan had a good reputation, their sheets and customer service were second to none and I was always told to get at least one pair as they will last a lifetime, yes their prices were way over inflated (and still are but without warrant) but at least you got a quality durable product back then....How times have changed.....drastically.
I'd recently received an email informing me of a huge sheridan online sale so I thought I'll check it out.
I browsed and saw that their 1000 luxury hotel sheet sets were 40% off, I jumped o...
I ordered two personalised, monogrammed dressing gowns for a gift on sunday night and a baby blanket the following day. On the following thursday (4 days later) both packages had turned up at my front door! I was so happy and couldnt believe it as i had expected it to take around 1-2 weeks based on what it said on the website.
The quality of everything was beautiful as always, the monogramming was exactly as i had requested and i will definitely be ordering again from sheridan. Thank you for the unbelievably quick service!!
Delivery times shown during checkout are wrong
Dispatch times are extremely slow (it takes them 2-3 business days just to put your order in a box and ship it). The estimated delivery times shown during checkout don't match their claimed standard processing times. When I ordered my product, the confirmation email showed delivery times way longer than what was claimed during checkout, which means it would have missed the deadline by which I needed to have received it.
Their online customer support only responded with a boilerplate message, claiming the delay was due to "high volume in orders", missing the point of the issue completely.
I have asked for a refund and will shop somewhere else. A very poor and amateurish eCommerce operation.
Poor customer service and quality
Long time shopper with Sheridan but no longer! Purchased a sheet set, within a couple of washes it had piled terribly. Used gentle wash, line dried etc. contacted customer service online weeks ago, still no response. Called them and same thing. Very disappointing
Terrible Customer service
I have a problem with my new expensive Navy blue Abbotsson linen sheets. They leave ball of fluff and dust in the bedroom and on me when I wake up. I have sent feedback to Sheridan, through numerous methods and they cannot even be bothered to respond. In my opinion the quality and customer service is failing a great brand terribly. I was a very loyal Sheridan customer, but am no longer. Buyer beware
Some really good designs, textures, colours
Searched through, and thought hard and have found some great looks, colours, designs in Sheridan in doona covers, throws. All my family have Sheridan beach towels. Swim, water ski. Have to take an old favourite to the beach ( grey and yellow) and worry that it might get nicked while I am having my swim. .. cause it's sure appreciated when I get out of the ocean.. the quality has held.... Hope they bring out good beach designs for summer. Check the cossies sold the towel colour fits in.
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