The rudest customer service
My parcel was sent to my PO Box via Toll. Sheridan mistake. Now try getting that rectified by the outlet customer service person. Firstly she told me to do her job by saying I had to ring toll and change it to my residential address. I informed her only the sender can do this. After another week and three phone calls I finally received my parcel two weeks after paying for it to be sent short 10 km journey. Asked to speak with her supervisor she told me she was in charge which I highly doubt. I have never ever come across a rude woman in customer service like that, in all my dealings with online shopping. It has put me off shopping with Sheridan ever again.
Terrible Quality and Customer Service
I purchased a number of towels from the Sheridan Outlet and was dissapointed to find the bath mat already had threads coming loose. This bath mat is a $45 product.
I contacted Sheridan and was asked for photos which I provided. I was advised an assessment could not be made and I would need to return the product to the quality assessment team and the turnaround time would be 4-6 weeks. This timeframe and process is ridiculous.
Sheridan are refusing to own the issue and is making it difficult/inconvenient to rectify the situation.
I won't be purchasing Sheridan products again.
Very disappointed at what's happened to Sheridan
I don't normally write reviews but had to for a sheet set that I bought online recently from Sheridan. I was very disappointed at the poor quality of the set.
The fabric seemed thin and the stitching was so poorly done that there were loose threads that needed to be trimmed on almost all corners of the sheets.
While I got the set on sale, it was retailing at full price for $350+ from memory and it amazes me how they can expect to charge so much.
I just don't understand wha's become of a company like Sheridan that I used to trust.
- Verified customer
Just DONT buy CHINESE SHERIDAN
Gone is the quality, 400 tc sheets....totally see through, you wouldnt want to make hankies out of them, one good sneeze and ...? FOURTY YEARS with using Sheridan, still have a quilt cover from my 21st birthday, been washed THOUSANDS of times, sure its long faded, thin, but still used for dogs and still in one piece. One sheet set (wedding present) lasted 12 years with approx 26 washes per year...these new sheets will probably not last that many in their lifetime. A COTTON JAQUARD QUILT COVER PLUS pillowcases(European) & cushions....NO... its p...olyester blend and so very thin. The only thing that will go the distance here will be the trim! Weight should be applied per item ie how many grams per square metre.GSM used to be given with Sheraton products. SHAME SHAME SHERIDAN ps havent attempted a return claim as yet. Need to work up to the exasperation according to previous reviews!
Abbotson Linen sheets - terrible quality
I bought the Abbotson linen sheets (which are not cheap). Within 9 months the fitted sheet had worn through and rips began to appear. I always follow care instructions when laundering. Sent back to Sheridan whose quality team inspected it and said it was a manufacturing result and they issued me a replacement (which was good). Then almost 9 months later, the exact same issue appeared on new sheets. Contacted Sheridan, received email saying I could choose between credit or refund and that they cant guarantee I wont experience same issue again. L...ogged into my account to process the refund but couldnt. Contacted Sheridan only to be told that the email offering me a refund was an error and that theyd only give me a store credit!!! For the price they charge of their so called quality, definitely expect better service than that (like the refund option they accidentally offered in their previous email). Avoid the Abbotson Linen and Sheridan if you expect the service to match the price.
Better off at Kmart
We bought a few towels online and were really disappointed with the quality - not soft, fluffy, thick, OR absorbent. That extra price you pay is purely for the tag stating 'Sheridan', as I've had better quality at Kmart. We have also visited the Sheridan store multiple times for linen, blankets, robes, ect, thinking we just chose a bad product. Every single time we have gone, every item in the store has felt like terrible and thin material - nothing soft in the whole place. Won't be bothering shopping there again.
No customer service
Do not use Sheridan
So disappointed in their customer service
Made a purchase online and tried to organise express post
I called Sheridan and told them. They apologised and told me they would let there team know that the express post option didnt work but would not organise express for me. I asked for a manager and was told they werent in today but would return my call within the next 1-2 business days. I asked if they could call the warehouse. They said no, that even though my shipment had not left the warehouse that I couldnt change the...
- Verified customer
Worst Customer Experience
I spent over $300 at the sheridan online store during their sale a month ago and i had encountered the worst customer service.
I was advised by a post tracking app that I should have received two packages on a Tuesday and one package on the Wednesday. I had rung sheridan customer service to advise then I had only received one of the packages not three and i had my company mail log to prove it.
I had to speak to six different callers repeating my story each time. One caller just hung up on me when I was asking what I should be doing as i haven...'t received all my merchandise. I asked them to launch an investigation and after a week of waiting, they just emailed the same conclusion that I should have my packages. They tried to delay me escalating to the manager by lying and saying on the phone the manager wasn't available for one to two days. Only when I informed the person on the phone I was going to consumer affairs the manager decided to take my call not long after informing me the manager wasn't available to assist in the matter. Do not bother about buying online! If anything happens they won't bother assisting. I read bad reviews before purchasing my towels....I wish in hindsight I took the reviews more seriously.
Beautiful product, quick.postage
Made 4 purchases from Sheridan Outlet online. All items arrived quickly. Ordered Sheets and towel sets. Beautiful quality.
One order was in correct but a phone call to customer service had it corrected quickly and politely. Only complaint is items are not packed nicely; ripped plastic bags or not folded nicely. I did buy discounted items from the Outlet which would atribute to this but that little extra care would have made my purchases perfect.
Misleading brand and unsympathetic customer service
Bought products through online click frenzy sale. When the delivery was made I realised it wasn't the same line of towels I was expecting. I took it to a Sheridan store only to be told Sheridan has 2 brands (outlet and boutique), and exchanges or returns could only be made at outlet stores which are far from where I live. When I contacted Sheridan outlet they informed me that the 30 day returns policy had passed, had no sympathy for the misleading brand and refused a return. You would think with companies getting held accountable for misleading customers that Sheridan would be more careful. The onus should NOT be on the customer to understand branding strategies, but on the company to make it clear what they are selling.
Unable to checkout after logging in - ploy to get more money!
For the past 8 months if I log into my account with Sheridan in order to receive free shipping it says my email address is invalid and I cannot progress to pay. I emailed Sheridan about this and they made up some rubbish about needing to delete cookies to progress. I tried this on multiple devices and it didn't work. Items are overpriced and service is terrible.
Goods not fit for general use!
I purchased new towels from Sheridan at 1/2 price - $45 each. After washing and using we have noticed bleach marks on the Sheridan towels. I don't use bleach, so contacted Sheridan only to be told it's my own fault and we shouldn't have used normal washing powder!! WT..? For some reason i thought Sheridan was a high quality brand and didn't research the product first...more fool me. Their customer service is appalling and so are the products. This is yet another company more worried about the $$$'s than product quality or keeping their customers happy.
Two Orders Cancelled for same item while site says "In Stock" - Dodgy Practice
I ordered the same item @ $140 during 2 sale events, 1 month apart. To get free shipping (>$150), I ordered a second item on each order. Both times I got notification that the second item had shipped, then then next day I received notification that the main item was "Out of Stock". I checked 3 days after the second order and the item was "In Stock" on the website.
Called Sheridan twice, was told that there is limited stock returned to the ware houise, but when you order it they have to conform stock, so can take 1-2 days. Hmm, not really how an online stock system works.!! Seems to me like they are trying to move older stock by offering popular items at just below the free shipping price!! Dodgy!!
Bought a Quilt from Sheridan and discovered this metal rod interwoven into the quilt!. I have since found another one. Wrote to sheridan to let them know and they wrote back to ask me how i cared for the quilt!. No method of cleaning would have caused a metal rod to be placed inside the quilt in the cotton! I replied to them with the picture of the rod and have heard no response! This could have really hurt me or my children and I will NOT be purchasing anything from Sheridan again.
Horrible for gift ideas
On the 20th March I purchased a gift for my sisters son first birthday. As this was such a special event I decided to purchase one of your hugies baby bath robes on your website and added his name for an extra charge.
I spent 94.90 which I do not mind as your products are always fantastic. How ever when I received the robe it was roughly shoved into a white plastic bag and thrown into a box. I was actually shocked of the state it was sent to me since sheridan works for such a high end reputation. I didn't have time to even wrap it so basicall...
Sure ain't what they used to be
When I was growing up sheridan had a good reputation, their sheets and customer service were second to none and I was always told to get at least one pair as they will last a lifetime, yes their prices were way over inflated (and still are but without warrant) but at least you got a quality durable product back then....How times have changed.....drastically.
I'd recently received an email informing me of a huge sheridan online sale so I thought I'll check it out.
I browsed and saw that their 1000 luxury hotel sheet sets were 40% off, I jumped o...
I ordered two personalised, monogrammed dressing gowns for a gift on sunday night and a baby blanket the following day. On the following thursday (4 days later) both packages had turned up at my front door! I was so happy and couldnt believe it as i had expected it to take around 1-2 weeks based on what it said on the website.
The quality of everything was beautiful as always, the monogramming was exactly as i had requested and i will definitely be ordering again from sheridan. Thank you for the unbelievably quick service!!
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