I bought a whole heap of Sheridan stuff back in April, it was literally in the middle of the pandemic. It did take awhile to get to me which is understandable under the situation and Sheridan were flooded with orders. I was missing a quilt cover, contacted them and they were on it and apologised. I received the package in a timely manner however, it was a sheet set instead of the cover and was for my daughters birthday in June. Nearly a month later my daughter decided to finally use them and that’s when we realised it was the wrong set. Contacted Sheridan again, gave them the “proof” and they sent out the correct cover.
Amazing Job Sheridan and thank you.
Forever a customer.
SHERIDAN $10.00 WELCOME VOUCHER is a con.
$10.00 WELCOME VOUCHER never arrived via an email. Customer Service are seemingly uninterested in rectifying the situation. I expected better from SHERIDAN and their Customer Service is less than impressive.
Linen fitted sheets worn through
I was horrified to find holes in my fitted linen sheets after washing them today. They are only about three years old. I have never had sheets wear through like this before. They are lovely to sleep in but this is the poorest quality I have ever found in a sheet. I have phoned several times and left a message but have yet to hear back. I’ll go into the store and see what can be done to replace the sheet. So disappointing!
Ordered from Perth but coming from .....
I ordered from Sheridan Canning Vale, Perth. From Australia Post I got emailed tracking information. My order was sent from Melbourne. So instead of receiving my order within two days of dispatch who knows how long I'll be waiting.
Might as well save some money, order from China and cut out the middle man.
Oder not received. Cannot Contact
Ordered two pillowcases over a month ago. Not received.
Cannot contact them via phone, email or online.
Will need to initiate a chargeback with my credit card company.
Never again will I order from then online. I understand sometime orders go missing etc., but to have no way of contacting them is inexcusable.
Not worth the money!
We recently bought 2 Sheridan bathrobes for the cooler months. Luckily we got them for $50 on sale, normally $160. There is no way on this planet you would pay the full price. They are Terry towelling and not warm at all. Probably ok for summer months or by the pool!
The quality of the Faux throw is bad
I bought a Faux throw 2 weeks ago from the online Sheridan. I received them today, finding the quality is very bad. The fur is very short and looks rough. What's more, the size of throw is wrong. Online, it says the size is 1.3*1.8, but the throw I received is 2*2. It's so huge and heavy that my wash machine can't put it in. I'm so disappointed.
Worst on line store experience ever!!
Ordered throw 3 weeks ago. Was sent tracking number but Australia Post says incorrect number!!! Can't get any help. Service is terrible. Will never order Sheridan again. I have no idea where my throw is!!!
Terrible! Terrible! Terrible!
I ordered $250 worth of bed linen on the 29th of March and it is now the 20th of April and I have yet to receive my order. I didn't receive my tracking number until I had emailed them for the third time and still the tracking number they gave me was 'invalid' and 'could not be found' according to the Australia Post website. I have emailed them several follow up emails regarding this and all i seem to be receiving in response is generic and computer generated that in no way addresses the issues I have bought up. I understand the situation we are...currently in but waiting almost a month for a order that hasn't even arrived yet is appalling given that I have ordered from countless other websites that have arrived almost instantaneously. Definitely do not order from this store!
WHERE IS MY ORDER
I made an order on 29 March 2020 and have not received my full order! The customer service team is ridiculously slow at responding and keeps telling me to check the tracking number! Australian pair has picked up the item 6 days ago and have not done anything with it. I ordered clothes from a Brisbane Online store on Monday and received it today (friday) via Australian post. That’s 4 business days! This is inexcusable that they are not doing anything to follow up!
This company is a scam - not the real Sheridan
Second time I bought from here and NEVER again. Reason - one it is not the real Sheridan and is from overseas you can tell from the below reviews and the app quality of everything. I have been buying Sheridan for years and it’s a totally different product.
Second , no customer service, email unavailable and also calls go to a voicemail.
I expect a full refund and will be going to fair trading
Recently purchased king sized 300 tc percale sheets. Couldn’t wait to put them on bed so washed and dried as per instructions. Truly horrible to sleep on - very rough and scratchy.
A shame, as I have bought these sheets in the past and found them to be perfect. Has Sheridan changed its fabrics and quality’s?
I purchased 5 Masterson Sheridan doona covers online from Sheridan after washing the first four matching pillow cases I noticed a tie dyed defect on all of them with total colour loss on some, I thought perhaps I had been clumsy and thrown in some rags used for cleaning that perhaps had bleach on them, deciding to be much more careful with the next batch I made sure I washed just the pillowcase on delicate which automatically washes at 40 degrees, I was horrified to see all the pillowcase had turned orange losing all of their original colour,...customer service informed me that I should only use eucalyptus wool wash delicate at 40 degrees only, I then noticed my sons unwashed doona had patches of colour loss on most corners with no explanation for this customer care asked me if my son used sun screen I have just sent more photos to show the patches are on the bottom corners and nowhere near his face, if I was aware of the fragile nature of this product I would never have purchased them at all, to be fair I have been very happy in the past with my Sheridan products of which I have many, but a wool wash only? on cotton bedding ridiculous
Terrible service and followup
I ordered $100 worth of towels and and had to lug home from the post office a enormous box and found 3 quilt cover paks!!!!! Wouldn't answer the phone for a whole day ....next day 4 calls ( 2 cut off) I have to somehow send this huge box back. The worst company I have ever dealt with and no apology and one of the staff even had the nerve to say the warehouse sent the wrong items is because of Covid9 virus...WHAT!!!!
Now I have to get my refund back somehow
- Sheridan Online store
- Verified customer
Sheridan Online What Are you Doing?!
I ordered a sham and pillow covers from Sheridan online. I entered my work address as i always do for deliveries (i receive several parcels a week).
A week after i received my tracking i wanted to see the status of my parcel however the tracking did not work on Aus Post or Toll...odd.
I spoke with customer service and they said my parcel had been returned with Aus Post because of "an incorrect address". They said it was because i had not included my business name, which was incorrect as i could see it on my confirmation email. She then said i...
Bought sheet set and cover set around 4 months ago. Felt and looked really nice but just barely fit (queen) when new. Now they’ve shrunk and don’t fit well, especially the quilt cover. Really disappointing because I’m going to have to buy new ones sooner than later. Waste of money and wouldn’t recommend.
Extremely unhelpful “Customer Support”
I placed an order just after Christmas and returned it following their online return process on 3rd January. I am yet to receive my refund. I have been advised that the return process can take up to 30 days, which is fine. However when I asked for an update to my specific return, I am provided with the generic response and my specific questions have been completely ignored. All I want to know is if my returned items have been received and if all is on track to receive the refund. Surely they would have some information given I have returned the items 3 weeks ago.
disappointed - Made in China not good.
Sheridan sheets 400 TC - so flimsy and after reading an earlier review I am not expecting them to last. Never again will I buy "made in China". "Made in Pakistan or India" beat them on all counts.
Shocking delivery service with the Toll.very disappointing.
Shocking delivery service with the Toll.very disappointing. The drivers left a note when I called was told to redirect to my work the next day.got an email from a rude lady saying didnt have right address then take 2-3 days from there, still waiting.very frustrating service.
The rudest customer service
My parcel was sent to my PO Box via Toll. Sheridan mistake. Now try getting that rectified by the outlet customer service person. Firstly she told me to do her job by saying I had to ring toll and change it to my residential address. I informed her only the sender can do this. After another week and three phone calls I finally received my parcel two weeks after paying for it to be sent short 10 km journey. Asked to speak with her supervisor she told me she was in charge which I highly doubt. I have never ever come across a rude woman in customer service like that, in all my dealings with online shopping. It has put me off shopping with Sheridan ever again.
Questions & Answers
I placed an order on 29 March and still have not received it. I cannot get thru your customer hotline. Tracking No XTZCTN05432901, your order no. 8301781038. Could someone in your customer support office chase it up and call me on 0407056798. I will not accept Coronavirus or any excuse like that because I sent a package to the UK on 31 March and they have already received it. Thank you - Rosa Nikolareas
My delivery / order incomplete.
missing an item. order #8301776596
Item missing is ALL SEASONS QUILT.
Did you email them? I went through the same thing at roughly the same time and they were good to rectify the problem, even though they made another mistake by sending a sheet set. They did do the right thing, they also allowed me to keep the $460 sheet set.
Remember at the time it was in the middle of the pandemic and they were being smashed with orders.
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