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Shiels Online store

Shiels Online store

4.4 from 103 reviews

Reviews

4.4

103 reviews
5
(83)
4
(4)
3
(1)
2
(1)
1
(14)
  • Product Quality
    4.5 (78)
  • Return Claim MadeYes (13) · No (79)
  • Shipping
    4.4 (59)
  • Warranty Claim MadeYes (4) · No (85)
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summerwind1974

summerwind1974Launceston, TAS

  • 14 reviews
  • 6 likes

Wow! I'm blown away!

published

While searching for another jewellery store, I stumbled upon Shiels online. Not only did they have the ring I was looking for but it was $200 cheaper! I also noticed that they offered a very affordable resizing service which meant I wouldn't have to go looking to get the ring resized myself. My invoice came through very promptly and even gave me an approximate dispatch date. The day prior to approximate dispatch I emailed them just to see how things were going. Not only was it likely to be sent on time but the web store staff (Maddi & Charlotte) were absolutely lovely. My ring arrived the following morning and it was exactly as I hoped it would be. I'm totally chuffed and will definitely shop at Shiels again!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Saskia

Saskia

  • 5 reviews

I Love It!

published

I Love Shiels. I ordered stuff online and that was my third time. The items have always been amazing. They're as described, you get what you see. I understand online shopping can be a little tricky sometimes with different lightings and stuff, but they have description of item which I find quite helpful. Prices are great, a lot of affordable pieces such as gold hoops for under $50. Wide ranges that I can choose from depending on budget. Fast shipping and always on time!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Thank you for the great review Saskia
Ellie

Joan

Joan

  • 3 reviews

Exceptional job

published

I ordered a gold 9 cut chain this week as I lost my original. I ordered it Wednesday 16 September and it arrived today 18 September. One can’t ask for more than this.
I was so happy when I received the chain as it is exactly the same as the one I lost but shinier as it is new.
I am one extremely happy customer
Thank you
Joan Moore

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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Deanne

DeanneGreater Melbourne (Inner), VIC

Thank you Charlotte for your exceptional customer services.

published

I am currently in stage 4 lockdown and stressed about getting an 18th birthday present. Charlotte followed my order and personally made sure it was sent. She dealt with my stress with kindness and consideration, it was very much appreciated, especially considering the circumstances we are currently in.

While writing this review my niece ordered something as well and contacted Charlotte and she arranged for both orders to be sent today.

Thank you again Charlotte you have made my day.

Above and beyond.

published

Staff went absolutely above and beyond in helping with a purchase. From honouring an ended sale price to emails well after business hours to help the online purchase, organised I store credit to assist with possible Afterpay. Service was just amazing.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Thanks for the lovely review Clayton
Ellie :)

Melissa

MelissaGreater Melbourne (Metropolitan), VIC

Quality and service - Exemplary

published

Quality of products are perfect, though absolute standout is the exemplary customer service. Noting my order may not make it on time for a special celebration, I contacted Shiels. Team member Charlotte took the time to ensure all items were sourced from store where needed, and my delivery arrived well in time. Thanks Charlotte for delivering best customer service I've received in a long time, will be a returning customer for sure.

Product Quality
Shipping
Warranty Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Thanks for the lovely review Melissa
Ellie :)

Ray S.

Ray S.Greater Melbourne (Outer), VIC

Beautiful jewelry, brilliant customer service.

published

After searching for the classic Diamond Hoop earrings, Shiels online had the exact item I was looking for. The team at Sheils made my purchase easy and pleasant.
Email communication was great and all my questions and requests were expertly handeled by Alexandra.
I'll be returning shortly for my next purchase.
Regards
Ray.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Thanks for a lovely review Ray

Ellie :)

Awesome redemption after mixup

published

After purchasing two items from Shiels, they posted one correct item and one incorrect item. However, they were very helpful and apologetic and were very quick to rectify the mistake. Very kind staff, would definitely come back. The items posted were of a very high quality, and for a extremely reasonable price. Will definitely be returning to Shiels!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Shiels
Shiels JewellersShiels

Thank you for such a lovely review Hugh
Ellie :)

Sheridan M.

Sheridan M.Greater Melbourne (Metropolitan), VIC

Very Happy Customer

published

Shiels online store had a wonderful range of products available at affordable prices, I was completely spoilt for choice!
I was VERY happy with the lovely item I chose and was delighted when it arrived promptly.
I cannot wait to shop with this store again, I've had such a pleasant experience with Shiels and highly recommend them.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Thank you for the lovely review Sheridan
Elllie :)

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jayden

jaydenMid West, WA

Excellent service

published

Have just finished an order and am completely confident the ear rings I have ordered for my daughters birthday will be delivered at the earliest time ,
Shiels online,you have a winner in ALEXANDRA she went out of her way to help me through my purchase,if and when I have need to purchase any jewellery in the future Alex will be my first call ,A big thank you.

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Shiels
Shiels JewellersShiels

Thank you for leaving us such a lovely review Jayden, we look forward to being able to help you again in the future. I have passed this along to our superstar Alexandra as well
Ellie

jayden
jayden

Hi Ellie,it’s actually John not Jayden,never mind but yes the service was excellent and Alexandra is a credit to the company.i
Cheers John.

The reviewer stated that an incentive was offered for this review

So Beautiful !!

published

It Is absolutely perfect....its dainty and just gorgeous. I can't stop admiring it. The perfect little diamond infinity necklace. I was so surprised when my partner gave this to me to complete my birthday.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Shiels
Shiels JewellersShiels

Thank you for the lovely review Kylie!
Ellie

Shiels
Shiels JewellersShiels

Thanks for the lovely review Kylie
Ellie :)

Baby bangle.

published

Desperately wanted a gift that was not available online..Alexandra was amazing..She found the item and organised eveything for me...Excellent service fantastic product..wish I could give 10 stars.***********now a forever customer

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Thanks for the lovely review Vicki
Ellie :)

Deb

Deb

  • 2 reviews

A 21st gift

published

I ordered a 21st gift and when I saw the despatch was to be 3 days prior to the day I contacted the sales team and asked if there was anything that could be done. They were so helpful !! And brought forward the shipping day for me!! I really couldn't believe they would do this but hey they did. I know have the gift in time for my daughter and am so very thankful

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Thank you for leaving our amazing web team such a kind review Deb
Ellie :)

Seraphina R

Seraphina RSouth East Queensland, QLD

  • 2 reviews

A very happy customer

published

I received my rose gold and diamond ring today, it is absolutely beautiful. Exceptional and fast online service, high quality jewellery. I love, love, love my new jewellery :) will definitely buy more from Shiels online store.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Thank you for leaving our web team such a kind review Seraphina
Ellie :)

The reviewer stated that an incentive was offered for this review

Kim Swift

Kim SwiftMelbourne

  • 2 reviews

Unbelievable customer service

published

The Customer support team went above and beyond to source a pair of earrings that I had ordered for my daughter to get them sent to her for her birthday.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Thank you for leaving us such a lovely review Kim
Ellie :)

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Joanne Pope

Joanne PopeGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Thank you for your Excellent Customer Service

published

I have recently received one of two items I purchased, a 45cm fine white gold box chain with extender. It is beautiful. But what is also commendable, is the online assistance. I am currently in stage 4 lockdown in Melbourne , so communication by email is quite important. I have been so pleased with the level of assistance I have been offered at this time. It has been as important as the purchase! So thank you to Maddi and her web sales team.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Thank you for the lovely review Joanne, we are so glad Maddi and our incredible online team we're able to help you during this time
Ellie :)

Happy customer

published

I have bought many items from shiels and found them to be beautiful quality pieces , the customer service I have received from Maddi has been exceptional. I will continue to by my jewellery there.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Thank you for the lovely review Jen, I will pass your comments along to Maddi
Ellie :)

Soniap

SoniapNorth West, QLD

  • 3 reviews

Awesome

published

I have recieved several pieces of jewellery from sheils online over the past few months (including pendants, bangles, earrings, anklets, & a stunning ruby ring), & have been extremely happy with everything single piece. Every piece is stunning and of good quality. Their customer service is also fantastic. I will most definitely be purchasing from them again in the near future. I most definitely recommend them. Five stars & 2 big thumbs up ⭐⭐⭐⭐⭐

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Thank you so much for leaving our online star such a lovely review Soniap, we look forward to helping you again
Ellie :)

Saskia

Saskia

  • 5 reviews

Pretty Jewelleries from Shiels

published

I ordered Hoop earrings and a necklace with heart pendant online. They are so pretty!! I love them! Shipping is really good, got mine in 2 days (dispatch time excluded). So happy with my purchase and will buy from Shiels again in the future.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Thank you so much for the lovely review
Ellie :)

Bella K.

Bella K.Metropolitan Adelaide, SA

amazing!

published

its such a beautiful pendant i was so happy with the product, its dainty and pretty, i love gold and overall very happy. the price was great and postage was fast.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Thank you for leaving us such a lovely review Bella
Ellie :)

The reviewer stated that an incentive was offered for this review

Page 1 of 6
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Questions & Answers

Jane

Janeasked

Online store

Hi I ordered some huggie hoops online recently & was wearing them when one of the earings broke. The little post that clicks In snapped Off. Can you please advise me where to send to to be repaired or replaced . Thanks Jane

1 answer
Shiels
Shiels JewellersShiels

Hi Jane,
I am very sorry to hear about this. Please send a picture of the fault and your order number to service@shiels.com.au and they will direct you on next steps
Thanks
Ellie

Prue W.

Prue W.asked

Online store

I want to return an item I bought online
Order #000107746 as it is faulty.
Please advise as to how to do this

1 answer
Shiels
Shiels JewellersShiels

Hi Prue,
Please see our returns process
https://www.shiels.com.au/returns
Ellie :)

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