Shiels Online store

The ring I ordered looked nothing like the pic on the website when it arrived. I sent it back for a refund at my postage expense but they replied sorry you cant as it was a special order?? I just ordered it as standard off their website?. Next theyre saying pay $10.95 and we're sending it back to you. They wouldn't return it untill i paid the… Read more

return postage. BAD SALES PRACTICE!!! AVOID THIS COMPANY AT ALL COSTS!! Looked at google reviews of their company and looks like Im not the only customer thats has a bad experience with their company

I just received the sapphire and diamond earrings that I bought for my own Christmas present and they are absolutely beautiful, small and petite just what I like. Thank you so much Shiels. Show details

I had an extremely frustrating experience with Shiels Jewellers and cannot recommend them based on their complete lack of accountability and poor customer service. I attempted to exchange a G-SHOCK watch that was gifted to me by my company for Christmas at their Liverpool Westfield store. The staff assured me that the watch would be sent off for… Read more

quality inspection and exchanged for another item of my choice. However, instead of honoring the exchange, Shiels processed a refund—without my consent—directly to my boss, who had originally purchased the watch. This caused unnecessary confusion and embarrassment, as it appeared that I was seeking a refund for a gift, which was never my intention.

To their credit, the staff at the Liverpool store were sympathetic and genuinely tried to help resolve the issue. They acknowledged that there was a miscommunication between their store and head office and did everything they could to find a positive solution. Unfortunately, their efforts were completely undermined by Shiels’ head office, which refused to take responsibility for the mistake.

When I reached out to Shiels for a resolution, I was met with dismissive, copy-paste responses stating that online purchases could not be exchanged by the recipient. If that was the case, why did their in-store team tell me otherwise and take the watch for exchange in the first place? At the very least, they could have returned the watch to me rather than processing an unauthorized refund.

Despite my repeated attempts to resolve the issue, Shiels’ head office refused to take any responsibility, offered no compensation, and left me without a watch or an exchange. This is completely unacceptable customer service. If you’re considering making a purchase here, be warned—if anything goes wrong, Shiels will leave you out in the cold.

Excellent customer service for St. Christopher pendant - thank you to Wayne! (online orders) – My family wanted to buy a St. Christopher pendant and chain for my daughter's upcoming baptism. We are in Victoria and had never heard of Shiels, but what led us to purchase from them was that the St. Christopher medal quality was the best we'd researched online and in our own local stores. You could actually make out the saint and baby, the… Read more ·  1

imprint was so detailed! We were lucky to not only shop during the sales but also during the AfterPay sales. However, one item we wanted was only available in-store without that extra discount, so I rang Head Office and spoke to the delightful Wayne. He was a gem! Wayne organised for this extra item to be added to our order for the online price, was patient as we spoke with my nap-refusing baby in the background (telling me his own funny baby story!), and gave me a quick rundown of the Shiels retail history. It was such a lovely chat and he was so helpful. We are so happy and grateful that we got to buy my daughter jewellery of high quality for a competitive price, and got to support an Australian business too. I worked in retail for 10 years in various roles, so I know excellent customer service when I experience it. I always make a point of talking to a person's manager to ensure they know about their staff going above and beyond for their customers - for Wayne, you can tell this is just how he treats every customer. I spoke to Wayne's supervisor Maddison, who said she hears this kind of feedback a lot from his customers, and I can see why! Praise needs to be shared, and that's why I've written this review. All the best to Wayne, Maddison and the team at Shiels. Thank you!

good and efficient service. Ordered a cheap replacement watch while my watch was being repaired. Excellent value. Nice clear face, will be using ii everyday as it's clearer than my "good " watch.. I didn't realise you did repairs as well. Should have paid more attention to you site. Will definitely be checking Shiels out before shopping at a local jeweller. Show reply

Shipment took a while, but not longer than indicated. The tennis bracelet I odered is great quality and good value for the price. Communication was very efficient and so was the return process for another product. Show reply

I got $20 off my purchase which was amazing I also got my purchase on the Black Friday sales which saved me a lot of money. My purchase arrived safe and sound I was very happy with Sheils service. Show details

Purchased a gift of three bracelets for my friend and manager. Told them about it too and they were all looking forward to it! Almost a week after the purchase Shiels randomly cancels my order on the basis of it being "outsold"?. Customer service was disinterested and dismissive. After I had made the purchase it came back in stock! Horrible experience. Show details

they are very bad with dispatching order. they will say 4 to 8 business days but that time has nothing to do with the time they will take to dispatch your order. lazy fellows. when you call them to ask about your order, thy are very rude and ask you to cancel your order. don't buy online from this shop if you need your products with in month time. Show details

I used to buy jewellery from here regularly, but not anymore. The items often break after just a couple of days of wearing, and the store refuses to exchange or repair them. It feels like a waste of money and time trying to discuss the issue, especially when the staff are rude and unhelpful. Very disappointing experience.

Purchased a diamond pendant and 9ct necklace. Necklace broke on first wear. Shield agrees to assess for damage if we return the chain. Pay for postage and do the return only to be met with more barriers from Shiels. They have offered to replace the product with an inferior product for the same cost or charge us for the same product? Have stated if they repair and return they won’t warranty the product or the repair.

I ordered a gift for my wife, and the website clearly said it would be dispatched in 4–8 business days. On day 5, I called to check, and they told me to wait 3 more days. After those 3 days, I called again, and their response was: “We’re waiting for stock to come in; we’ll send it next week.” No level of support, no compensation, nothing. Their… Read more

only solution was: “You can cancel if you want.” That’s all. How useless can a company be? Absolute trash.

Disgusting customer service at Shiels. I placed an order on 27/11/25 and paid express postage. Still hadn't heard anything by the 04/12/25 so I sent a message through their website, no reply! So then I rang them on their 1800 number and was told, yeah sorry you won't get it anytime soon because they are still working through the orders. And when I… Read more

asked why did I bother paying extra for express post she just said, yeah I know, sorry about that and then hung up on me. Never again! So rude!

Shiels demonstrated poor decision-making and unprofessional handling of a clear product fault, with staff repeatedly providing inconsistent and unhelpful responses. Their reluctance to take responsibility and resolve the issue promptly resulted in unnecessary frustration and a disappointing customer experience. Overall, the service fell well below… Read more

reasonable expectations for a jewellery retailer that states they can support online purchases. Also their T&C are overriding basic consumer laws in Australia.

Very very bad quality Nd the on line shop will not publish bad reviews they only publish their 5 star reviews so then when we do on line orders we cannot refund , I’ll never shop from then again , I bought a ring that is like a Peice of scrap metal it’s so thin and sharp and wearable . I tried to put a review twice and was never published. Should be closed down Show details