- Verified customer
My ring is beautiful and Shiels helped so much when Australia Post lost it in transit
Australia Post lost my initial ring in the post as I needed it to be resized, I also got a bargain from the post Christmas sales.
Alexandra from Shiels web sales team was absolutely wonderful, she helped relieve the stress and frustration of having the original ring lost, she was professional and compassionate.
It was sorted quickly and I received my gorgeous ring so quickly.
Pricing was brilliant, it's beyond what I could have expected. It's stunning and beautiful and everything I could have hoped for.
Fantastic customer service!
I ordered a necklace on 3/12/19, and contacted Shiels on 16/12/19 as I hadn't received it at that point, and i wanted to wear it on the 20th December. The Customer Service lady advised that they were flat out with the sale, but that she would obtain my necklace from a store, and express post it to me. I received it on the 18th December, so I could wear it to my Christmas lunch on the 20th.
So very appreciative of their excellent service.
- Verified customer
Horrible faulty stock received
Do not buy gold hoop earrings from this online store. Not only does postage take forever, one of the hoops is almost twisted and bent in the packaging. Faulty stock which never should have been sent. Absolutely disgusted at the terrible quality of this expensive jewellery. I will never buy from an online jewellers again if this is the crap they send.
Absolute Disgusting avoid at all costs
I ordered a bangle with rubies and diamonds 3 weeks ago. Have not received it nor have they responded to my emails. I am taking this to fair trading Monday.
The reviewer stated that an incentive was offered for this review
Worst Service - will never Shop heare again
I placed on order on 5th December. The order was for a 5 products in total, a matching ring and earings, and three more pairs of earings - all Christmas presents. I was surprised that I was given an expected shipping date of 17th December, but as it would be sent priority post once desptached didn't worry too much. I still hadnt been notified by 20th December thay they had been despatched, so sent an enquiry on my order, to reply was received, and no-one tried to contact me. I rang the online store today, 27th December, to be told they had over...sold products, and that a new shipment was due in "sometime in the New Year" I was informed that they hadn't got around to letting people know that there orders wouldn't be sent on time, and that they would send it after the new stock arrived. Or they could send part of the order, and cancel the other items (one of which was part of the matching set). I asked again how this could happen & why hadnt I been advised, and felt brushed off with the answer of "yeah we were busy". I myself am in retail, and understand Christmas is a busy time, which is why I plaed my order in early December. I had to tackle the shops on Christmas Eve to replace the gifts that hadn't arrive, which is bad enough itself, and worse when you have a mobility problem (hence ordering online). I would have appreciated even an automated email alerting me to the fact they were oversold on products, and my order would have been delayed. But instead nothing, until I called to follow up on my order, and email enquiry. I will never buy from this company again.
Stunning morganite and diamond ring
I purchased the 9ct rose gold morganite and diamond pear shaped ring online. I had not seen it physically in a store but thought I would take a gamble with it as it appeared to be exactly what I wanted. It arrived today and is absolutely stunning. ..it is for my daughter for Christmas but I want to keep it for myself - it is so beautiful. The ring was resized and delivered so quickly. Wonderful product and service.
Excellent Service Online
Absolutely brilliant service from Vanessa H from the online team, she fixed a minor issue so quickly that I barely blinked and it was solved.
She was very understanding, professional and extremely prompt in fixing the issue.
Excellent sale price on product aswell.
I am a very very happy customer here!
Nothing is too hard for Shiels - Awesome Service
These guys just fix things - went above and beyond to sort out an issue with ordering for me. Increased my confidence in the ability and focus on getting it right for the customer. Wonderfully friendly staff. Quick ordering. Satisfied that these guys are keen to get it right and will keep ordering from them.
Highly recommended <3
I couldn't be more appreciative of the amazing prompt service and, how exciting and so affordable this online purchasing experience was for me. I purchased 8 items, all different and very beautiful, sizes are perfect and each item truly exceeded my expectations <3 the total faith I have in Alexandra at Shiels Online Customer Service department; Any question I had towards my items purchases were instantly answered, and I was treated like VIP throughout the entire experience. This is just the beginning of a long standing customer and friendship. Thank you Alexandra, SHIELS and team <3 <3 <3
This was my second time purchasing online with Shiels, the first time all went perfectly and the customer service was fantastic.
This time there was a problem with the website and trying to pay through PayPal, so I contacted customer service and speaking with Alexandra she sorted everything out. The communication by Alexandra was wonderful and after receiving my jewellery I was very impressed. Today I still wear a bracelet my daughter bought in store in Adelaide 13 years ago, it has never been off my wrist so I knew the quality would be good. I will buy from Shiels online again.
Amazing customer service by Alexandra!
I was looking for a locket for my grandmas 89th birthday. I am from Melbourne and we dont have Shiels here, but I came across the brand online last minute. I placed an order for a beautiful locket and then followed up with a phone call because I wasnt sure if I would receive the gift in time for my grandmas birthday. I spoke with Alexandra and she provided me with the most amazing, friendly and efficient customer service. My grandma was recently robbed and her locket with my grandfathers photo in it was stolen. I explained the situation to Alex...andra and she was so considerate and thoughtful. Alexandra also sent me follow-up emails. Ive never experienced such fantastic and thoughtful customer service and I would like to say a big thank you to Alexandra for going above and beyond for my grandma and I! Keep up the amazing work!
Exceptional customer service and jewellery
I have ordered from Shiels online 2-3 times, and each time the customer service has been second to none. On this occasion Alexandria was amazing in organising a beautiful ring for me in record time and helping me with the sizing. Would highly recommend buying from Shiels and will be using them again in the future.
Great customer service and jewelry!
The customer service received from Alexandria from the Shiels Online Customer Service team has been second to none. She was super helpful with helping me find the right fit for the ring that I had ordered. Any issues, Alexandria has been on it and has made ordering with Shiels such a pleasure to order from. Keep up the great work! Also their jewelry is on trend and affordable :-)
Best after sales service ever!
I want to thank Alexandra and the Web Team for great after sales service. I was a bit confused about a couple of things and Alexandra was able to explain them to me in a clear & concise manner. I have dealt with Shiels Online Store a few times and have found them to be great. I am very happy with all my purchases and will continue to buy online knowing that the products & after sales service is wonderful.
I ordered a bracelet online yesterday and received an email confirming my order with an expected delivery date of the 19th November. The item was a xmas present I was taking overseas on the 19th. I therefore sent an email to see if delivery could be earlier. I received an immediate response from Alexandra who said she would make my item as urgent so it would arrive earlier. The item arrived this morning !!!! Absolutely brilliant service. Thank you so much
Couldn't be happier
I purchased 4 sterling silver necklaces with a pear shaped cubic zirconia for my bridesmaids as a gift. They arrived 2 days after I placed the order and they are beautiful. I couldnt be more pleased. Thank you!
THANKYOU SO MUCH ALEX <3
I was just on a phona call to Alex who is based in the customer service online webstore department, And I have to honestly say THANKYOU ! I only placed my order last week and I knew the delivery time frame was upto 8 working days and my partners Bday was this Sat, Instead of waiting next week shes processed my order on urgent delivery and it should be here soon thankyou so so so much Alex I appreciate whats youve done I hope you have alovely weelend :) xx
Takes your money without giving you any product :)
I ordered a watch off their website on 13/10/19 and initially was told that the expected shipping date would be 23/10/19. I frequently shop online and this is the first time I've been told that my order would be shipped 10 days after making payment. I did not give this much thought at the time, but as I'm sitting here eagerly awaiting news of my watch being shipped... nothing. Until yesterday morning when I received an email stating in bold that my order has been "updated with a status of processing" which I took to mean that they would process...my order, and ship my watch out soon. I then read the email more closely tonight, and in smaller writing said, "stock allocation has been exhausted... able to offer online store credit or refund." Why on Earth would I want store credit from this place after they've taken my money and given me nothing, then sends me misleading emails regarding my purchase. Horrible shopping experience, never returning.
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