Gold bracelet didn't last 2 months
I bought a gold bell link bracelet on 9/11/19. Not 2 months later a link had broken. Thankfully the bracelet fell off at home, so I didn't lose it completely. I do not wear the bracelet 24/7 and did not do anything rough that I think would cause it to break.
I returned to the store and it was sent off to the repairer. I assumed it would be a warranty repair. However, I was told I'd have to pay $35 to have it fixed.
I just want to wear my birthday present
My husband bought me a watch for my birthday December 30 th at shields at Marion. It was a little tight so the sales assistant said we could have 2 free watch links so we we’re happy to buy it. She took my name and number and said she would ring me when it came in. About 10 days later I rang the store and asked how long .she said they would call and hung up on me.
A couple of weeks later I got a call from a lady who said she had my name my phone number and the code to my watch but had no idea why. I explained what happened she took my address ...
Outstanding service and friendly competent staff
I purchased a pair of wedding rings as I lost mine. The service from Fiona, Kirsti and Jess was outstanding and very professsional, they took the time to show me all the rings and rang me as soon as they came in
Latch on watch diffficult to put on and off.
SA salisbury parabanks.DONT buy anything from there. Service was not warm and friendly Not satisfied , the watch latch difficult to do up and unlock.Husband was not given the NO Refund policy information at the time of purchase.
Christmas gift wouldnt refund..Will not shop there again. Feeling really ripped off and forced to buy something we do not want. Xmas grinches. Well done Shiels.
Feeling ripped off
I bought a watch for my wife for Christmas. I wasn't told about the "refund policy" that does not exist. When I gave it to my wife, she found the watch clasp very difficult to operate as she is in her mid 60's. We took the watch back today (boxing day) to get a refund as it was not suitable and the clasp was too difficult to operate and ensure a secure fitting. The response was a very cold "sorry, you can't return this for a refund, only and exchange". We now have to buy something we don't want just to get our money's worth. There is nothing in...the shop that attracts my wife's interest. Then we were given a credit notice to the value of the watch, and get this, you have 3 months to spend it or you LOSE your money. I was a first time customer, and now the last time I will shop at Shiels - I thought businesses were about keeping customers happy so they would come back again and again - not Shiels. Oh well, another lesson learned - always ask about the REFUND policy BEFORE you hand over your cash. I thought it would have been mandatory to inform customers that there is NO refund policy.
Ripped off badly paid $400 more then I should the staff lied and when I asked for a cheaper price I was treaded rudely like a lower class citizen 2 days later the watch I bought was $400 cheaper
Jewellery Repair - wayy too much
I sent my pendant in to have the top piece that goes onto the chain replaced. While putting it in for repair I asked the person serving me if they needed the pendant and was promptly told no - they won't need it. Ok - so I sent it in and was told it would cost me $140 to be repaired so I ok'd it. Anyway, when I got it back it didn't go over my chain as it should have because it had ever since new so it had to be sent back again. Lo and behold I have to now turn around and pay an extra $50 for it because apparently the chain should have been sen...t in to begin with and I am being forced to pay this - even though it was their fault in the first place. I am totally disgusted with Shiels and their customer service and the fact that I am now overpaying for something that I should never have to - it should have been done right in the first place (ie get me to send my chain in with it!!). Never go to shiels - they are the worst jewellers I have ever come across!! Absolutely disgusted.
Fantastic Customer Service
I recently went to Shiels Jewelry Store at Carousel to buy a Christmas Gift...I found the perfect Earrings with the kind assistance from one of the staff. I would never have found them without the help of Deepali who listened to what I was looking for and proceeded to show me the perfect gift. Product knowledge and customer service was exemplary... so much so I went back two days later to have a clasp fixed on a favourite chain. Which was accomplished in minutes. I was very impressed. It was a very positive experience especially at such a stressful time of year. Thank you to both Grace and Deepali; you will definitely be seeing more of me.
Double standards for Instore refund policy to buying online!
I bought a watch for my husband 2 weeks ago for Christmas Instore, before I have the chance to give it to him he tells me he doesnt want it so I ask the store for a refund with my receipt and unopened watch and they said because I bought instore no refund but if I have bought it online I could get a refund because I hadnt seen the product in real life! The watch is a gift the person that is receiving it wont see it before it is purchased so regardless whether it was purchased in store or online the refund policy should be the same! Never shopping there again. You are encouraging people to shop online instead of going instore!
The sales push of Shiels Cannington
Carousel Cannington - the managers push for a sale is absolutely disgusting!!!! When will someone stop her?????? Is she put in there as a fixer of a fledgling business because I'll tell you what this will cone back to bite you Shiels.
Excellent Customer Service - Carillon Store
Excellent customer service by Jessica at the Carillon store.
I came in looking for a specific product and she promptly took me to the product location.
I was expecting to pay full price but at the register I was advised it was in fact on sale which was a lovely surprise. Jessica then offered the show me the accompanying jewellery to make it a set which was also on sale. I ended up walking away very happy with more than I planned for less than I originally intended to spend. Jessica was extremely polite and knowledgeable. She didn't rush me or force products on me that I wasn't interested in. A very pleasant experience overall. Thanks Jessica!
Engagemtnt ring issues
Took my engagement ring in to get resized. Was told it couldnt be resized to the size i needed after telling my partner it could and it was the last ring made so they couldnt order me a new one. I was told i couldn't have a refund but no refund policy was displayed in the store! I asked for the number to head office to be told "they will tell you the same thing" then i had the ring sent off to have more white gold soldered into it to fit me. Got the ring back and it was still too big as the lady didnt explain to me that the oval shape will leav...e a gap even if its my size. Had to get it sent off for a second time being told it would cost me $200 even though it didnt cost anything the first time. I got told it would be ready by the 8th of october, its now the 10th and i keep getting told "we will call you back" with no phone call. I am furious at the customer service that has been provided. Absolutely disgusting i am so dissappointed i just want my ring.
Disgusting service from manager and staff.
Price was okay, range, could have been better. Why have one of an item? As you miss out on sales, as you did with me. Service was absolutely disgusting. You literally rushed me out the door, and , I was horrified when the bracelet was ripped of my hand and sold in front of me, when I was already arranging a purchase of the bracelet. I will be urging family and friends to avoid the Joondalup store where it happened. Most unprofessional behaviour I have seen in a long time.
Went above and beyond to appease us
We had a wonderful experience choosing our engagement rings from Morley store in May. Collette was fantastic with her upfront and personable approach, she was very genuine in meeting our preferences and budget. We were excited to return to the store again in July to pick out our wedding rings using VIP vouchers. Unfortunately we got a junior salesperson who processed the transaction (swiped our card) PRIOR to telling us there could be an issue resizing our ring so it would need to be sent for a quote to determine if resizing or shanking was bes...t, which could take up to 2 weeks and be an additional $200. If we had of known the ring could have issues being resized then we would’ve chosen another ring before paying for it. The next morning we returned to the store to try to stop the process and swap it for a thicker ring, but were told even though the ring hadn’t physically been sent off yet it had already been entered in the system so it would just be a waiting game for the quote. We returned later the same night to be told again by another salesperson that we couldn’t intervene the process or get a refund/swap or have the store manager authorise this due to the value of the ring, it just had to go through the quote process. 2 weeks later we got the call saying our resized ring was ready for collection... even though we were waiting for a quote before proceeding! In short we dealt directly with the store manager Trish to find a solution as we didn’t want to proceed with the resized ring when we had tried to stop the process twice and were awaiting a quote not a resized ring. Trish was fantastic in offering a resolution. She went above and beyond to keep us happy, sorting the facts and explaining how/why the situation occurred, keeping us informed, along with offering another ring to be custom made with a quick turn around, at the same price as the initial ring minus the care plan. She expedited delivery 1.5 weeks earlier than initially advised. We are in love with our rings and are extremely happy with the 5 star service received from Trish and Collette. They were both very helpful and accommodating in price matching an expensive watch as well. Lesson learnt if you find a good salesperson stick with them, and if you aren’t satisfied with a process make sure to escalate and speak to the store manager directly. During the initial debacle we were sceptical after reading the reviews here, but after receiving such an outstanding resolution and personalised service we will definitely go back to Morley Shiels for any anniversaries or special occasions
I came into the store to browse for gold earrings and was not greeted by any of the employees. Instead I hear and see an older employee angrily shouting at two younger employees that she’s the manager and she was the real person in charge, not another colleague (didn’t quite catch their names). This carried on for another five minutes or so. One of the young employees eventually noticed that I was in store, greeting me and apologizing for the scene. The other two stepped inside the back office and the girl serving me was doing her best to remai...n calm and helpful as I asked to see some of the earrings. If the young girl had been distraught or upset, she did not show it and continued to profusely apologize for earlier incident. I don’t usually do reviews– nevertheless negative– but as manager myself, this display was extremely unprofessional and should not be carried out in public for costumers to hear or see. Regardless of whether the store seemed empty at the time or not, any problems with employees should be communicated off the floor.
Not what you pay for
Brought a diamond pendant and chain for my wife and have since been told is not a diamond and should get a certificate of authenticity if it has real diamonds but didn't get that don't recommend buying here
Excellent service thank you Grace Alvaro
Excellent treatment by all staff especially Grace Alvaro. She has a vast knowledge of diamonds with her years of experience. I felt really great purchasing pink diamonds from her. I think shes amazing and more jewelry stores need staff like Grace who really knows and understands the customer. The store manager was awesome too..thanks to both Deepali and Grace. WELL DONE Shields Westfield carousel branch
- Verified customer
Big thanks to grace
I went into the carousel store today to purchase a wedding band each for me and my partner and was absolutely blown away with the service. Grace the diamond specialist went above and beyond to help me. Taking her time with me and answering all my questions, I was in the store for over an hour and didn't feel rushed to make a decision at all. She explained everything thoroughly and wasn't at all pushy like some other stores I've been to. In response to the other comment below regarding wait times. If it weren't for the diamond specialist taking her time with me and giving me her undivided attention, I wouldn't have found the perfect rings. Sometimes things are worth the wait.
Whats Shiels without Grace
Have dealt with Grace from Shiels in Cannington for many years . Have always received 5 Star service from her and the ladies and would always go back . They always go above and beyond.
too long of a wait
came into the carousel store to check out diamond rings, was told that the diamond specialist has some exclusive to her. waited for about 30 mins, asked another salesperson to show me the items but were told that they were not allowed to. waste of time if you ask me.
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