Shiels Physical store

On Monday 16/2 I smashed my watch so I went to Shiels Jewellers Edwardstown SA and bought a new one. Two days later the watch was losing time when worn. I returned to the store on Thursday 19/2 as the battery in the new watch was low in charge. Two… Read more ·  1

ladies called "Hayat and Nili" assisted me about the problem and after a quick phone call told me I could have a replacement or full refund. Without hesitation I selected another watch even better than the first (same price). This watch worked perfectly and on Friday 20/2 I returned and thanked "Hayat" and she also removed 2 band links as the watch was a bit sloppy on my wrist. She did this without hesitation. I am now extremely happy. Shiel Jewellers you have 2 great assets in "Hayat and Nili". Magnificent customer service.

Wow that’s a big statement, went into your store tonight to buy a piece of jewellery and was made to feel like a criminal. Wasn’t even allowed to try the bracelet on. And that was after I provided 2 Types of ID and my partner to take his hat off… Read more

because Chermside is classed not safe‍♀️.

Unreal I’ve tried on way more expensive jewellery and never had I ever been treated like this.

You may need to look at your customer service and perhaps security for your one staff that was in your store.

Im absolutely over the crappy quality of their jewellery I've had my engagement ring and wedding ring in the shops more times than I've worn them I've had the engagement ring replaced due to dodgy craftsmanship I've just taken my wedding ring back… Read more

less than 3 months after I was married with a missing diamond this morning there's a diamond missing from engagement ring grrrr Absolutely shonky jewellery shonky craftsmanship and im about to call consumer affairs about this The manager of the store Rockingham wa is nice and its not her fault but its hard to walk in there with a positive mind when I've had absolutely nothing but trouble with their jewellery Today will be episode number I've lost count! But enough is enough something needs to change if you can't provide quality jewellery then you need to close up or find a better jeweller who takes pride in there workmanship So so angry !

Anita is always incredibly helpful and knowledgeable. I buy most of my jewellery here and the quality of my pieces is great and often a bargain. Highly recommend Anita and the Strathpine store Show details ·  1

Both assistants were really friendly, and over the top helpful, efficiently assisting us with ring uprising arrangements, plus purchases. Was a good experience, and will certainly continue using the services of this store. Show details ·  1

I went to the Adelaide city store on Wednesday 14th 10AM and met the loveliest muslim lady (I forgot her name). Honestly it was the best customer experience I've had in a long time. It was my first time buying real diamond and she made the experience really special for me. Show details ·  1

I would advise everyone to avoid Shiels. I had purchased a gold chain from them which broke at the slightest movement of wearing it. When I approached the store, the manager Danielle initially stated that it would be replaced or repaired. I had a fondness for the chain, so I decided for it to be repaired. I was later informed that their head… Read more

office stated that it was the customer's fault with no grounds, and they would not even entertain repairing it. It was even suggested that I melt down the chain, with no further recourse. This is appalling customer service, not to mention a complete disregard of consumer law, and poor manufacturing design. I will be taking this case to ACCC. Again, do not visit Shiels unless you wish to waste your money for subpar jewellery and far worse customer service.

Disgusting behaviour from the company. They have great products but they don't care about their customers. The entire company needs customer service and respect training. Better service in The Reject Shop. Show details

I have just had the worst experience with [Name Removed], the manager of the Maroochydore store. Initially I purchased a created sapphire and lab grown diamond bracelet in sterling silver for $999.00. When I opened the bracelet after arriving home it was broken. I immediately took it back to the store, but was refused a refund as it was implied… Read more

that it was my fault and not the manufacturers fault because I asked for a pouch and not a box container. I had to wait for shiels to send the product to head office which they did . About 2 weeks later I telephoned [Name Removed] and she told me that I must purchase something else for the same / greater value. She refused to refund me my money. I purchased a Diamond pendant for $1499 advertised as 1 carat lab grown. When i received the pendant I took this into Angus & Coote in Sydney where i was told that this is not 1 carat and alongside their 1 carat pendants it looked 75 points. I rang and spoke to [Name Removed] she said "I will need the sku number, you will have to post it back to us" I express posted it to them on the 19th August, only to be told today from a manager in NSW that [Name Removed] had refused delivery of the item and had returned the item to sender . I still do not have the pendant. I enclosed my receipt with the sku number for [Name Removed] (but photocopied it) as she told me that she needed this. I have tried ringing the store on numerous occasions in order to find out what has happened and they have blocked me. I have been a good customer of shiels maroochydore for 12 years but I will not shop in Shiels Maroochydore again and I am extremely upset with the the manager for posting the item back to sender regardless of the reliability of Australia Post . I have not received the $1500 pendant. Patricia Jenman

Tika , Was so Pleasent and Welcoming from the point of ENTRY.. Patience and very supportive .. High End of Customer Service with a Smile and caring heart .. Took the time to understand my request.. Explained everything with so much detail and care.. Alway had a listening ear and made sure i was HAPPY and Content.. Nothing was ever too… Read more ·  3

much,was NOT PUSHY ..

Made sure all my questions had an honrst answer and made sure i was CONTENT ..

Will Deff be back to this AMAZING STORE as the Staff made you feel so good and Content .

A 5 star review from a faulty product purchase might seem unlikely, but the return and subsequent refund was handled professionally, with empathy and grace. A particularly mention to Jeannie at head office and Debbie in the Biggera Waters store who were both great to deal with. I hope that Shiels management recognize your outstanding customer service. Due to your service Sheils now have a loyal customer. Show details ·  1

Staff at Australia Fair are excellent especially Anna who sourced the Seiko Jaws 50th anniversary watch for me I would recommend this jewelers to anyone thank you so much great service and I'm so happy love the Jaws watch ***** Show details ·  1

The quality of their plated jewellery is disgraceful for the price. I paid $270 and went silver in 4 weeks. Staff tell you, well what do you expect. Head office uncontactable. Second on $150 broke within same amount of time. Poor customer service and quality. Show details

I purchased a Seiko solar watch many months ago. At the time of purchase I gave the watch a basic inspection but my assumption was I was being sold a defect free unused watch. When I received the watch it was not fully charged so I decided to charge it as I have done with all of my other solar watches. The new watch simply would not charge to… Read more

full. I also decided to inspect the watch careful and realised it had either been mishandled, or used, or it was a returned watch. The back of the case had a dent and there were some hairline scratches on the side of the case. Whilst it was not obvious from the front I would have expected the watch to be defect free. I returned to the store and I was not happy and I asked the watch to be replaced. Shiels was steadfast in their statement that they would not entertain any thought of a refund or a replacement and that they could only send it to Seiko to be evaluated and repaired regardless of Australian Consumer Law. I found this statement disappointing but I decided it was pointless arguing so I allowed Shiels to return the watch to Seiko for repair. I received the watch back two months later and it was fully charged but there was no description of any work they performed on the watch. There was no other work done on the watch and it was returned complete with dent and case scratches.

I am not going to name the premises I bought the watch from as to be fair the staff were limited by their corporate rules and they were understanding regardless of my sour demeanour. I do have concerns about Shiels as a corporation and I have carefully read their returns conditions on their website. Suffice to say I think they need to be careful about their terms as many of the statements they make on their website would breach the current Australian Consumer Laws.

The lessons I have learned from this process are: 1. Not all Australian businesses respect Australian Consumer Law to the letter 2. Carefully inspect a product before buying it especially if it has been on display in a cabinet in a retail store

Terrible. So disappointing to have spent the money there. The quality of our rings are terrible. We even included a careplan in Payment. We lost the hard copy and they literally shrugged and were very very unhelpful. Apparently giving any details ie name/number/address will not let them access the details on Computer. There is no access unless… Read more

you have your hard copy Careplan number! Ridiculous. Never shopping there again. *I replied to Shiels. No resolution.

My partner had purchased a rose gold bracelet for me and unfortunately didn't fit. I took it back to the Liverpool store that he purchased from with the receipt- 2 days after purchasing. They had no other rose gold bracelets in stock for me to exchange & the girls were extremely unhelpful with me to find something else-too busy talking to one… Read more

another. I asked to return the bracelet for a store credit/voucher and I will come back later when they have more stock in. She told me she couldn't do it. After persisting that I would like a store credit she walked away to 'call her manager' and again said no. After later reading the website refund details I went into the Narellan store- explained the situation and they happily helped me out. Gave me a credit straight away and I ended up purchasing items from their store. I will not go back to Liverpool.

So i bought a chain, happy with the purchase. It broke so I took it in for repairs it was sent off on the 17th march 2025, On my receipt it was due back on the 11th April 2025 so far im still waiting and every time I ring the Armadale store I get there still waiting on a quote, so i give the go ahead for the repair, that was a welk and a half ago… Read more

and today when i ring up she triesto fob me off with there still waiy6on a quote. Omfg how long does it take.. So now ive asked for my chain back and im told their repair place is Adelaide, will I ever get my chain back... I should be compensated with a free repair for having to wait so long. Shame on you Shiels..My star rating for u is zero

pathetic buy a ring pay for it look to re size it 1 week later nil communication my ring sitting in a box call them oh i’m sorry i only work two days per week i couldn’t get around to do it wt! u like to take my money for u sales but u can’t resize my ring oh that’s right u don’t get commission on that ms S do you? bloody typical shield the worst… Read more

place in elizabeth to go staff are rude abnoxious and bogan like omg why did i go there spare of the moment should have known better

I drove a long way to pick up my click & collect, only to find the store was closed. The shiels website states that the Whitfords store is open until 9pm on a Thursday, I got there just after 7pm and it was already closed. Why the heck can't you update your store trading hours. Petrol and time wasted for nothing. Show details

Buyer Beware. Deceptive – Buyer Beware! Deceptive!!!! Faulty necklace returned within days of purchase and a refund was refused . Every excuse under the sun given as to why it HAS to be repaired. No we want a refund. Sales assistant was rude and said no one is authorised to refund and no store manger is available and they not allowed to refund. She made a “phone call” out… Read more

the back and continued to say it can’t be refunded. Mentioned consumer affairs which prompted a second “phone call” made out the back. She came back and said that it can be sent away to be “authorised “ to be refunded and takes 3 weeks and to write down BSB and account number . Even though purchased was made by card. Over 3 weeks go by- guess what ? No refund. Emailed multiple times for someone to reply. Surprise Surprise. Was just called to said necklace has been repaired and to pick it up. Said no we want our entitled refund. A repair was never requested - To which the response was “ I’ll need to ask the store manager. Will be contacting consumer affairs. Absolute disgraceful.