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Reviews

4.1

1,768 reviews
5
(1,148)
4
(247)
3
(57)
2
(44)
1
(272)
  • Build Stage
  • Customer Service
    4.5 (491)
  • Site Admin
    4.4 (376)
  • Timeliness
    4.5 (400)
  • Structural Integrity
    4.5 (327)
  • Plumbing & Waterproofing
    4.4 (310)
  • Electrical & Lighting
    4.5 (315)
  • Flooring
    4.5 (300)
  • Transparency
    4.4 (415)
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Leah Bain

Leah BainSydney, NSW

Smooth build process

published

After a rocky start during the approvals process my site manager Dylan Theuerjahr has saved the day by making the construction process smooth, easy and fast to date. Being patient with all my queries nothing has been a problem for him keeping me informed and stress free. Thanks also to Kimberley Mccormack my customer service consultant (CRC) who is always polite, helpful, timely and friendly while keeping me up to date at all times. I'm very happy with the build part of this process so far with Simonds and am looking forward to the finished product and moving into my new home.

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateDecember 2020
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3 comments
Simonds
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Leah Bain
Leah Bain

Hello, yes my job number is N1657.
Thank you.

Simonds
Simonds H.Simonds

Great thanks Leah, we will pass on your feedback to the relevant team members.

Ryan

RyanSouth East Queensland, QLD

Our Building With Simonds

published

Couldn't be happier with Simonds QLD and our SS!! We worked with Simonds for so long to adapt a stair case into our home to suit the style. Last week on a drive by visit the stairs were in!! Looked better than we could have imagined. Yesterday the whole stair case was gone, huh? Asked the SS and he said I wasn't happy with it so having them replaced! Anyone thinking of building with Simonds go see Jo at Coomera Foreshore displays!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateOctober 2020
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3 comments
Simonds
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Ryan
Ryan

Q4296
Thanks for the response. Also Lyn at the Qld office - Amazing

Simonds
Simonds H.Simonds

Great, thank you Ryan. We will pass your lovely feedback on!

Pedro B.

Pedro B.Gippsland, VIC

excellent client - simonds relationship

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2020
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1 comment
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Well Done Team

published

Everything went well and perfect, even we are in the middle of this pandemic everyone worked professionally. The project was finished on time. Thank you so much Simonds Home Team, especially Arnold and Casey who always give updates and help us from the beginning of all of this. God bless you all.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2020
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1 comment
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Jason and Ellen

Jason and EllenGippsland, VIC

Great product! Great service!

published

We really enjoyed the whole Simonds build process. Every step along the way was made simple and easy, without comprising detail or quality. Jamie was fantastic in the initial design and sales stage, providing excellent knowledge with regards to what was practical as well as aesthetically pleasing. Jackie made everything run smoothly, always keeping us informed. Adam ensured a top quality product was presented. We are very happy that we chose Simonds to build our home. Thank you!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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3 comments
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Jason and Ellen
Jason and Ellen

Job number was 62839. Thanks!

Simonds
Simonds H.Simonds

Great, thanks Jason and Ellen, we appreciate you providing your job number and will pass your feedback on. Thanks!

Manan J

Manan JSydney, NSW

Dream home come true with Simonds !

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Simonds
Simonds H.Simonds

Worse service ever

published
Customer Service
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Timeliness
Build StagePre-Construction
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1 comment
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Bolten

BoltenGreater Melbourne (Outer), VIC

We love our new home!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
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kelvin

kelvinGippsland, VIC

such a smoothly ran project , very happy Simonds Traralgon !

published

firstly we would like to thank Aaron Wilson for making the sales process so easy and comfortable
Aaron is very knowledgeable, was honest and easy to deal with
our supervisor was Justin Bersey,
Justin is a good communicator and nothing was a problem from start to finish
Jackie and the admin team did an amazing job and kept us up to date the whole way through
i would definitely build with simonds again
thanks team
job 58956

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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1 comment
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JeeVa G.

JeeVa G.Greater Melbourne (Outer), VIC

Excellent Builder: Who Build our 1st Home, Just the way we wanted.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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3 comments
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JeeVa G.
JeeVa G.

62384.
Please pass on the feedback to the relevant team members :) Thanks

Simonds
Simonds H.Simonds

Thank you once again for your lovely feedback JeeVa. We will pass it on.

Excellent Service

published

Great experience with building my home with Simonds. Both Tom (Building supervisor) and Rebecca (CRC) was friendly, supportive and excellent in their job. The process was smooth throughout the months and was completed before the expected date. I would HIGHLY recommend Simonds to anyone who’s looking to build a home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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3 comments
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Michele AY
Michele AY

Job # is 61616

Simonds
Simonds H.Simonds

Great thanks Michele. We will pass on your feedback. Thanks!

The reviewer stated that an incentive was offered for this review

Great company and team

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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3 comments
Simonds
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Pete and Bel
Pete and Bel

Hi, job number is N1520. Thanks again everyone.

Simonds
Simonds H.Simonds

Great! Thank you Pete and Bel. We will pass your feedback on to the relevant team members.

Pasan W.

Pasan W.Sydney, NSW

N1643: Good Example of Trust & Efficiency

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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1 comment
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LENA C

LENA CSydney, NSW

An experience never to forget

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateJuly 2020
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3 comments
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LENA C
LENA C

N1578

Simonds
Simonds H.Simonds

Thank you for providing your job number Lena, we will pass your feedback on.
Thanks!

Marry

MarryGreater Melbourne (Metropolitan), VIC

Simonds Xpress

published

Simomds invented new design for covid -19 toilet paper shortage if u cant find toilet paper u can use bath towel ... the builder dnt even know where to put towel rail .. they use the most cheapest cabinets in the kitchen ..they charge you with 2 door of overhead cabinets and put 1 door cabinet and they dnt bother to fix it or change it .. they cut out living/dining lenght measurement from 9100 to 8340 without any concern... they make our 1st dream home to nightmare ... never ever go with simonds

Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2020
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4 comments
Simonds
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Marry
Marry

My job num is 63061 We will be very thankful if you guys fix our concerns

Simonds
Simonds H.Simonds

Thank you for providing your job number Marry. We have passed on your concerns to the internal team.

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Saliya

SaliyaGreater Melbourne (Metropolitan), VIC

Excellent Service......

published

I had a good experience with building my investment property with Simonds. The process was smooth throughout. Staff was friendly , professional and very effective in communication. The job was completed in a timely manner. My personal relationship manager, Joanne, site manager ,Tom, was supportive and excellent in their wok. I can highly recommend Simonds to anyone. Thank you Simonds..

Customer Service
Transparency
Timeliness
Build StagePost-Construction
Construction End DateJuly 2020
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3 comments
Simonds
Simonds H.Simonds
Saliya
Saliya

Job number was 60927

Simonds
Simonds H.Simonds

Hi Saliya, thank you for providing your job number. We will pass your feedback on to the team members. Thanks!

chris55

chris55

  • 9 reviews
  • 3 likes

Bad outcome

published
Customer Service
Transparency
Site Admin
Plumbing & Waterproofing
Build StagePost-Construction
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1 comment
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Laxmi

LaxmiGreater Melbourne (Inner), VIC

Excellent

published

It’s so exciting that it’s the stage to start construction! Of my house in pointer ave. Simonds home is all about great homes, fantastic and helpful staff. Simonds home is truely blessed to have amazing great staff like CRC Nicole Campbell and Jay Debresteli, they are truely great assets of Simonds home. Their help in the journey is incredible whether it’s about solutions of any complication or payment extension or satisfaction of clients in all aspects. Christine in gallery tour was quite helpful as well. It’s great to hear from friends that they are satisfied with their house after completion.

Customer Service
Transparency
Timeliness
Structural Integrity
Build StagePre-Construction
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3 comments
Simonds
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Laxmi
Laxmi

Thank you for your prompt response. Job no. Is 55041 & I’m pleased to give my Special thanks to CRC Nicole Campbell and Jay Debresteli for being such efficient and hardworking! Personnel Best wishes for their journey as well!!

Simonds
Simonds H.Simonds

Thank you for providing your job number Laxmi. We will pass your great feedback on to the relevant team members.
Thanks!

Simon

SimonGreater Melbourne (Outer), VIC

Great Support During construction - Very Happy with the house

published

It took a little longer than expected for Simonds to start building, but once they hit the ground, it was fast, good quality and very professional. Clear communication and regular photos from the building supervisor were also essential to give us peace of mind. There were very responsive and professional to address all topics from my private inspector.
So far the post settlement support is being terrific!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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1 comment
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Akshay Joshi

Akshay JoshiSydney, NSW

Marsden park

published

The sales and build was managed very weel and Simonds is easy to work with. The project management is tight and construction quality is one of the best. Highly recommend the builder to first home buyers who are looking for building a quality home and not wishing to burn a hole in the pocket. My experience with supervisor Grant is worth mentioning. He communicates a lot and helped us move in to the house quick!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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3 comments
Simonds
Simonds H.Simonds
Akshay Joshi
Akshay Joshi

N1587 - job number

Simonds
Simonds H.Simonds

Great thank you Akshay, we will pass your feedback onto the relevant team. Thanks!

Page 1 of 89

Questions & Answers

Dominic rao

Dominic raoasked

VIC, Melbourne

My land @williams landing was settled2nd July 20 after a lengthy delay of 3 months.I was told that building works will commence around 8 weeks after land settlement..More than 3 weeks have gone by and I have not been informed what the company is doing to expedite the building process.I am hoping against hope that Simonds will make up for the lost time.My My job no. 62138

2 answers
Simonds
Simonds H.Simonds

Hi Dominic,
Thank you for getting in touch and for providing your job number. We have sent your concerns to our internal team to be followed-up.
Thank you.

Simonds
Simonds H.Simonds

Hi Dominic,
I believe our internal team has been in touch with you to discuss the concerns that you have raised. If you require further assistance, please just let us know.
Thank you.

varinder s.

varinder s.asked

Simonds

Hi , I'm wondering do you still build Endeavour limited edition in Melbourne. What's the price for Endeavour 249sq.

1 answer
Simonds
Simonds H.Simonds

Hi Varinder,
Thank you for your enquiry. Unfortunately, the Limited Edition range is no longer available in Victoria. One of our friendly consultants can always assist you in finding a house design that suits your lifestyle and pricing requirements. If you would like to be contacted by a consultant, please fill out the enquiry form below: https://www.simonds.com.au/contact-us.
Thank you.

SJK

SJKasked

NSW, Baulkham Hills

Hi, Do you guys build around Southern Highlands region?
Thanks

1 answer
Simonds
Simonds H.Simonds

Hi SJK
Thank you for reaching out to us at Simonds Homes. Unfortunately we do not build in the Southern Highlands region in NSW. The region closest to the Southern Highlands where we build is the Wollongong area.
Please feel free to reach out if you have any other questions.
Thank you - Bella

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