Simonds

I recently completed a dual-occupancy project with Simonds / Masterpieces (Job Nos. 76703 / 76702). The project commenced in July 2025 and was completed in early May 2026. Overall, the building process was smooth and well managed. I would particularly like to acknowledge our site supervisor, George Agiazis, who was highly responsible, responsive,… Read more ·  1

and detail-oriented throughout the project. Despite being young, George demonstrated strong professionalism, good coordination skills, and an excellent eye for detail. His careful supervision gave us confidence during the build, and we are very satisfied with the overall quality of the completed homes. Since moving in, we have also received Simonds’ three-month maintenance service, supervised by Jason Fernandez. Jason has also been very professional and reliable. He coordinated the rectification works efficiently, followed up on outstanding items, and ensured many issues were completed to a high standard with a neat finish. Overall, we appreciate the efforts of the Simonds / Masterpieces team and are pleased with the quality, service, and support provided throughout both the construction and post-handover stages.

This is my second project built with Simonds and MasterPiece. I also introduced Simonds and MasterPiece to my friends and we currently built total 6 projects at this stages. We are extremely happy with the work carried out by our builder- Simonds and MasterPiece. At this time, we had Darryl Pinto who is Construction Supervisor to look after our… Read more ·  1

project. He was reliable, friendly, responsive, and always kept us informed about the progress. Any questions or concerns we had were handled promptly and professionally. It was clear that they genuinely cared about delivering a high-quality result and making sure we were happy. From start to finish, the entire experience was professional, smooth, and stress-free. The quality of workmanship was excellent, and the team paid great attention to detail throughout the project.

We are very impressed with the final outcome and would highly recommend this builder to anyone looking for quality workmanship, professionalism, and excellent service. Thank you for doing such a fantastic job!

5 stars without hesitation!

I was very happy with my Simonds build, this is the second home they have built for me. The process from start to finish was well managed and ran like clockwork. I chose from the base emerge range, but the home is well finished and looks great. All the staff were professional and courteous. Show details ·  1

Dennis Family Home build completed 2022 Issue: hot water leak I seldom write reviews but the level of service and follow up I recieved from the maintenance team for West Melbourne was outstanding that I had to give credit where credit is due! It took a week and a half to have our issue resolved fixed and completed. We suffered a hot water leak… Read more ·  1

where water could be heard "gushing" out in between the water cavity. The lovely people i have listed are people who made my stressful journey feeling assured that the issue would be fixed asap. April - receptionist was super helpful in connecting me through to maintenance west team. Lovely lady to speak to, polite and helped lower my stress levels. Abby - maintenance coordinator for west area. Friendly, polite and super efficient in getting a plumber out to fix the leak. She also kept me updated. Jason - maintenance west manager, professional, prompt and always following up on the trades he has organised to ensure our worries were addressed and that we were satisfied. Sam - plumber, fast efficient, polite and prompt. John - brickie, fast, efficient, polite and prompt. Mark - plasterer, work was outstanding could not tell the difference from original condition. Old school quality workmanship!! Every single member of the team mentioned above made the whole process smooth and seamless, everyone turned up at agreed time if not earlier was polite and friendly, got the job done no fuss.

Jason Fernandez has been an absolute pleasure to deal with throughout all of our post-build maintenance. He has been consistently professional, approachable, and incredibly helpful. No request was ever too much trouble, and he always organised trades promptly to ensure any issues were resolved quickly and efficiently. We have genuinely… Read more ·  1

appreciated his kindness, responsiveness, and willingness to assist whenever needed. It has been very reassuring knowing we can reach out to him and trust that he'll take care of everything. Thank you, Jason, for making the post-build experience such a positive one.

Excellent Service Across the Board – Kyle, Rob, and Lyn are Outstanding! We have had an absolutely fantastic experience with the Simonds team at Loganholme, and we couldn't be happier with how smoothly everything has gone. From the very beginning, Kyle, our sales rep, was incredible to work with. He was extremely knowledgeable, patient, and… Read more ·  1

transparent, guiding us seamlessly through the initial stage and setting clear expectations.

Once construction got underway, Rob, our building supervisor, did an exceptional job keeping everything well-managed and running on schedule. His attention to detail, clear communication, and dedication to high-quality workmanship gave us complete confidence throughout the entire build.

A special thanks as well to Lyn in the office! She has been wonderfully supportive, always prompt, organized, and helpful with any questions or paperwork along the way.

The team made what can often be a stressful process feel effortless. Thank you to Kyle, Rob, Lyn, and Simonds QLD for your outstanding professionalism, top-tier build quality, and excellent customer service. Highly recommended!

We’ve been living in our Simonds built home for almost a month and we couldn’t be happier! Simonds took over our job after our second builder went into liquidation, and considering the circumstances, the process has been relatively smooth. A big shoutout to our Construction Supervisor Matt Westlake! He’s always been approachable and helpful, and… Read more ·  1

was always happy to meet onsite and walk us through any questions we had with the build. Matt made the whole process seamless and easy, regularly updating us throughout the construction period. I would definitely recommend Simonds for your next build.

I couldn't be happier with Darryl's performance. His communication has been excellent, the pace of the build has exceeded our expectations while still maintaining a quality finish through all stages. Since Shaneece has taken over our project from an admin point of view, we've felt more up to date with the build and felt at ease with any admin… Read more ·  1

processes. Can't thank the team enough for the process so far. I have been actively recommending this team to others who have been thinking of knockdown rebuilding on the back of their performance.

Having built many homes before, my experience throughout my Simonds journey was easy. My supervisor Clint was on top of everything. Between Clint and his management team - our new family home was delivered perfectly. And I admit - I am a very fussy customer. Thank you Masterpiece / thank you Simonds family. Show details ·  1

Matt Westlake, our Construction Supervisor at Simonds Homes, was exceptional throughout the entire rebuild process. After our original builder was unable to complete the build, Simonds stepped in, worked closely with our existing house plans and surveyor, managed a complete teardown and rebuild, and made what could have been a very stressful… Read more ·  1

experience much easier. Matt was extremely knowledgeable, approachable and very thorough, always keeping us informed and ensuring the build was completed to a very high standard. We wouldn’t hesitate to build with Simonds Homes again.

We are very happy to finally finish building our house with Simonds Homes. A big thank you to Matt Westlake, our supervisor during the build, for managing everything and helping us throughout the process. Also thank you to Emilia Gale for working together with Matt and always assisting us when needed. A special thank you to Ishwar Gupta, who… Read more ·  1

patiently encouraged and helped us to start building our home journey. We truly appreciate all the support and guidance provided from the beginning.

We also want to thank Danielle Russell for all her help before we started building our house.

Building a home can be stressful at times, but we are grateful for all the support and assistance from the team. We are really grateful to meet such wonderful people during our journey.

Wishing all of you the very best for the future and thank you again for helping us complete our new home.

House Design: Weatherly 35_324 Completion Date: 30/3/2026 Supervisor: Tom McDean Onsite CRC: Emilia Gale Sales: Daniella Adrien I would like to commend the extraordinary commitment and dedication of my Building Manager, Tom McDean, as well as to acknowledge the support provided by Sale, Daniella Adrien and Contruction-CRC Emilia Gale. My journey… Read more ·  1

with Tom and Emilia once they took over was incredibly easy and smooth; its pole apart from the working relationship I had with my postsale-CRC.

Where I once felt constant uncertainty, Tom provided absolute confidence. He stepped in during a time when I genuinely feared the project would fail, potentially leaving me homeless. Tom’s diligent follow-through and empathy for my situation were what ultimately saved this build.

Tom kept me grounded with regular updates and clear communication, ensuring I was never left in the dark. It is a direct testament to his personal high standards that I have now taken over a house with nil defects. Without Tom’s intervention and his unwavering drive to see this through, this project would not be what it is today. He is a credit to his profession, and I cannot appreciate his hard work enough. It is rare to see such dedication, and I believe his efforts deserve special recognition.

I also want to acknowledge Sale, Daniella who's support did not stop at Post Sale. Daniella kept assisting me whenever I have difficulties commuication with post-sale CRC. Enuring that I was properly handed over to the construction team.

After handover, Tom and Emilia constanly helping me with questions and making sure I settle into my new home. Together, they demonstrated professionalism, empathy, and commitment to ensuring the project’s success.

I am proud to have Tom, Emilia and Daniella manging my project. Their service and dedication went above and beyond, and I am truly grateful for everything they have done

⭐⭐⭐⭐⭐ ​Building a home is often described as a stressful "nightmare," but our experience with Simonds Homes was exactly the opposite it was a journey to remember. We have been in our new home for over three months now, and we couldn't be happier with the quality and the memories we are already making. ​From the very first step of soil testing to… Read more ·  1

the day we received the keys, the process was incredibly smooth. We actually finished the project way ahead of the expected timeframe, which was a wonderful surprise!

​There are several key people who made this experience so positive:

​Michael (Warragul Sales Office): Michael was instrumental in the beginning. He took the time to understand our specific needs and helped us find the perfect design that suited our lifestyle.

​Aaron (Site Supervisor): Aaron was simply amazing throughout the build. He was meticulous with the "little details" and always took the time to explain things to us, ensuring we achieved the best possible outcome.

​Danielle & Emilia Gale (Office/Admin): A huge thank you to Danielle and Emilia for handling the mountain of documentation. Their organization ensured that everything stayed on track and according to the timeframe, making the entire administrative side of things feel effortless.

​The handover process was the perfect "cherry on top" of an already great experience. As first-time builders, we actually learned a lot through this process because the team was so transparent and helpful.

​If you are looking to build your dream home, we cannot recommend Simonds Homes highly enough. Do yourself a favor and go speak to the team at the Warragul office they turned our vision into a reality in record time!

We recently completed the construction of our two-storey home with Simmonds Homes, and this is actually not our first experience with them — some 20 years ago, Simmonds also built our first home in Keysborough. Having returned to Simmonds as a repeat client, we would like to share an honest account of our experience, highlighting both the… Read more ·  1

strengths of the team and a few areas where we feel improvements could be made. From the very beginning, our sales consultant went above and beyond to help us navigate the initial challenges we faced when proposing to build on our lot in Chadstone. His guidance and professionalism gave us the confidence to move forward with the project. Throughout the process, our customer consultant was a pleasure to deal with. She was prompt, responsive, and always on hand to answer our queries and provide the information we needed — making the entire journey feel well-supported and stress-free. Special mention must go to our building supervisor, who truly stood out. He managed the project with exceptional skill and professionalism. Tom was approachable, knowledgeable, and genuinely listened to our needs. He was accommodating at every step, making thoughtful adjustments where he could to ensure the finished product met our expectations — and he delivered everything well ahead of the target completion date. However, we did encounter a few shortcomings that we feel are worth raising for the benefit of future clients. During our colour selection session at the city office, we chose our preferred colours but were not provided with physical samples to take home. Having samples would have allowed us to view them in our own environment and lighting conditions before making a final confirmation — something we feel is an important step in the process that should be offered as standard. We were also disappointed that the design team declined our request to extend the garage to the boundary fence. Our intention was to create a wider entry door. The decision to leave a 200mm gap between the garage wall and the boundary not only rendered that strip of land unusable but also cost us the opportunity to have an entry door up to 1.2 metres wider — a significant loss in both functionality and liveability. Finally, the original plan we reviewed clearly showed an eave on the right-hand side of the roof, and we naturally expected this feature to be included in the final construction. Unfortunately, this eave was absent in the completed build. We feel the design team had an obligation to specifically draw our attention to this change before the plans were finalised, as it is an important architectural detail that affects both the appearance and the weather protection of the home. As returning clients of over two decades, we have a genuine appreciation for what Simmonds Homes can deliver, and we acknowledge the hard work and dedication of the individuals mentioned above. We hope Simmonds Homes will take this feedback constructively and use it to further improve the experience for future clients. We would still recommend Simmonds Homes, with the suggestion that greater attention be given to client communication and design transparency throughout the process.

We are very happy with how well our build was managed from start to finish. The overall process was organised, and communication was clear throughout each stage, which made everything much less stressful for us. The workmanship and build quality of our property met our expectations. The finishes were done well, and we are satisfied with the… Read more ·  1

overall outcome of our new home.

Whenever we had questions or encountered minor issues before, during, or after construction, the team handled them professionally and responded in a timely manner. We felt supported throughout the journey, which gave us confidence in the process.

Our final cost was very close to the initial estimate, with no major unexpected variations, which we really appreciated.

We would like to highly recommend the site supervisor and customer specialist who supported us throughout the build. Their dedication, responsiveness, and willingness to assist made a significant difference to our overall experience.

Overall, we are pleased with the service and would happily recommend this builder to others.

Simonds don't honour contracts . Our contract stipulates Colorbond downpipes and was signed off . Simonds fitted Zincalume downpipes but said they were PVC . Simonds won't change downpipes despite it being in the contract . What other fittings ,… Read more

finishers etc are in the contract that Simonds won't supply or honour ?? Other issues are Simonds has hung a damaged door to the garage . It has two large holes that have been filled with spakfilla type of filler . Not good using pre damaged material and filling it with an interior filler . Other issues are skirts not aligned Gaps in plaster Brick work not aligned and poor workmanship Plumbing in slab not in correct position Damaged concrete in alfresco area Simonds representative who called yesterday said you will get what you get and didn't care.

Update 31 / 8 / 26 Door that Simonds stated on review response was going to be replaced has now just been painted . Have a look at the finish . Also have a look at the quality and finish of painted downpipes that should be Colorbond . Also huge gap at sectional garage door , must be to let mice leave . Bolt left uncut in alfresco area , must be a extra to have correct size bolt of have it cut back . Room or flooring out of square , three rooms are like that . It seems to get worse daily. More pictures to come .

It will be two years in July since we signed our contract with Simonds and although me moved in 3 months ago long after we were assured we would be in, we are still having trouble getting things finished. Our build was a nightmare. Our plumbing has… Read more

only just been finished due to many leaks having to be fixed over a period of time. Our site manager [Name Removed] was great but his seniors at the office were more than disappointing, I was promised a finish time as we were going to pull out of the contract due to incompetence of staff getting things to council. But later the person involved denied this. I could not believe him denying it, at that time I lost faith totally with Simonds. We went with them as they were a family business but that was a huge mistake we will never forget Jennifer Alexander

If I could give zero stars I would, unfortunately it’s not an option here. Do not build with masterpiece Simonds!! We built our home in Brighton East, Victoria with Simonds under their Masterpiece offering. When we signed up, we were told this was Simonds premium line. Unfortunately, our experience has been anything but premium. From the… Read more

beginning, there have been major issues with the way our build was managed. After the concrete had already been poured, we were told the house had to be made smaller due to mismanagement. Simonds ended up shrinking the house twice. This meant our signed off design had to be changed, despite the plans already being agreed on, paid for and signed off and concrete poured. We had to make such a major change after we thought everything had been finalised.

During the build, we had four different site supervisors each person promised the dream then disappeared. Our neighbour’s fence was also removed without their approval consent and damage was caused to their property. At the time Simonds agreed to fix the damage but, to this day, post hand over, it has not been done. The problems have continued even after handover.

We received our keys in winter to only be told that we couldn’t use the heating system as someone needed to come out to fix it. We had no heating for 5 days in the peak of winter. A brand new house should not be handed in this condition.

We have now been in the house for only five weeks, and every single one of our four bathrooms has had some kind of major leak and carpet damage. These leaks have caused water damage and mould.

We have also had safety issues, including exposed walls, nails and staples. Our stairscase was installed with wooden panels that have evident mould. When we raised this with the site supervisor during handover, we were told it was simply the natural texture of the wood grain. That turned out to be completely false. The stair installer inspected it and confirmed it was mould, which was also confirmed by a mould specialist that was treating other areas of mould in our home. Additionally, the painter who finished the stairs also echoed the fact that mould is present in the wood at a very deep level.

Our carpet was also damaged with water and mud during the build. When the carpet was lifted mould was present under the carpet where the flood had been, the damaged mouldy wood was replace but the same carpet was laid back down. Initially, Simonds told us that if the stains could not be removed after “one” professional clean, the affected carpet would all be replaced. The stains did not come out after the first clean, but instead of replacing the carpet, Simonds tried cleaning it a second time post handover. We still don’t understand why the carpet/underlay wasn’t changed if mould was present under it ? We paid for brand new carpet but received damaged carpet that was cleaned twice with mould present under it. Additionally now there is a strange shadowing in the carpet as well has a different texture where the floods were.

The list of issues goes on, and what has been most disappointing is the lack of ownership, protocol and hands on management from our site supervisor. We have had to continually chase issues that should have been identified and addressed by Simonds themselves.

Building a home is a huge financial and emotional investment. We expected a premium building experience from Simonds Masterpiece offering, but our experience has been extremely stressful and disappointing. The brand heritage Simonds once carried of quality has differently not translated in our build.

If you’re considering building with Simonds, particularly in Melbourne’s Bayside area, do your homework and think very carefully before signing up. For us, the Simonds Masterpiece offering has been anything but a premium experience. We would definitely not use them again and would not recommend.