Simonds

⭐⭐⭐⭐⭐ ​Building a home is often described as a stressful "nightmare," but our experience with Simonds Homes was exactly the opposite it was a journey to remember. We have been in our new home for over three months now, and we couldn't be happier with the quality and the memories we are already making. ​From the very first step of soil testing to… Read more

the day we received the keys, the process was incredibly smooth. We actually finished the project way ahead of the expected timeframe, which was a wonderful surprise!

​There are several key people who made this experience so positive:

​Michael (Warragul Sales Office): Michael was instrumental in the beginning. He took the time to understand our specific needs and helped us find the perfect design that suited our lifestyle.

​Aaron (Site Supervisor): Aaron was simply amazing throughout the build. He was meticulous with the "little details" and always took the time to explain things to us, ensuring we achieved the best possible outcome.

​Danielle & Emilia Gale (Office/Admin): A huge thank you to Danielle and Emilia for handling the mountain of documentation. Their organization ensured that everything stayed on track and according to the timeframe, making the entire administrative side of things feel effortless.

​The handover process was the perfect "cherry on top" of an already great experience. As first-time builders, we actually learned a lot through this process because the team was so transparent and helpful.

​If you are looking to build your dream home, we cannot recommend Simonds Homes highly enough. Do yourself a favor and go speak to the team at the Warragul office they turned our vision into a reality in record time!

We recently completed the construction of our two-storey home with Simmonds Homes, and this is actually not our first experience with them — some 20 years ago, Simmonds also built our first home in Keysborough. Having returned to Simmonds as a repeat client, we would like to share an honest account of our experience, highlighting both the… Read more

strengths of the team and a few areas where we feel improvements could be made. From the very beginning, our sales consultant went above and beyond to help us navigate the initial challenges we faced when proposing to build on our lot in Chadstone. His guidance and professionalism gave us the confidence to move forward with the project. Throughout the process, our customer consultant was a pleasure to deal with. She was prompt, responsive, and always on hand to answer our queries and provide the information we needed — making the entire journey feel well-supported and stress-free. Special mention must go to our building supervisor, who truly stood out. He managed the project with exceptional skill and professionalism. Tom was approachable, knowledgeable, and genuinely listened to our needs. He was accommodating at every step, making thoughtful adjustments where he could to ensure the finished product met our expectations — and he delivered everything well ahead of the target completion date. However, we did encounter a few shortcomings that we feel are worth raising for the benefit of future clients. During our colour selection session at the city office, we chose our preferred colours but were not provided with physical samples to take home. Having samples would have allowed us to view them in our own environment and lighting conditions before making a final confirmation — something we feel is an important step in the process that should be offered as standard. We were also disappointed that the design team declined our request to extend the garage to the boundary fence. Our intention was to create a wider entry door. The decision to leave a 200mm gap between the garage wall and the boundary not only rendered that strip of land unusable but also cost us the opportunity to have an entry door up to 1.2 metres wider — a significant loss in both functionality and liveability. Finally, the original plan we reviewed clearly showed an eave on the right-hand side of the roof, and we naturally expected this feature to be included in the final construction. Unfortunately, this eave was absent in the completed build. We feel the design team had an obligation to specifically draw our attention to this change before the plans were finalised, as it is an important architectural detail that affects both the appearance and the weather protection of the home. As returning clients of over two decades, we have a genuine appreciation for what Simmonds Homes can deliver, and we acknowledge the hard work and dedication of the individuals mentioned above. We hope Simmonds Homes will take this feedback constructively and use it to further improve the experience for future clients. We would still recommend Simmonds Homes, with the suggestion that greater attention be given to client communication and design transparency throughout the process.

We are very happy with how well our build was managed from start to finish. The overall process was organised, and communication was clear throughout each stage, which made everything much less stressful for us. The workmanship and build quality of our property met our expectations. The finishes were done well, and we are satisfied with the… Read more ·  1

overall outcome of our new home.

Whenever we had questions or encountered minor issues before, during, or after construction, the team handled them professionally and responded in a timely manner. We felt supported throughout the journey, which gave us confidence in the process.

Our final cost was very close to the initial estimate, with no major unexpected variations, which we really appreciated.

We would like to highly recommend the site supervisor and customer specialist who supported us throughout the build. Their dedication, responsiveness, and willingness to assist made a significant difference to our overall experience.

Overall, we are pleased with the service and would happily recommend this builder to others.

Ref Job No. 77352 Chandradeep has been a very resourceful and helpful during the whole journey starting from finding the right plan to the end of journey of completing the construction of my new house in Kalkallo, VIC Show details ·  1

From the moment we stepped into the display house and met with sales consultant Jen Chua, contract negotiation with Laura and and the colour gallery team; and now mid-construction with our CRC Emilia Gale and Site Supervisor Shane Kelly - we have nothing by full faith that our new double story home will be exactly what we dream of. The Simonds… Read more ·  1

team have been able to accommodate layout changes to the Armidale 38-352 floorplan to meet our needs, and provide regular updates on the build. Any queries we have are met with nothing but a sense of wanting help; and both Emilia and Shane are easily contactable and responsive. So far we are loving the way our home is coming together and can't recommend this Simonds team highly enough.

Been a fantastic experience with Simonds building my new home in Leopold . My second build with them in 5 years . Very happy in my new home and would recommend to anyone thinking of building check out Simonds. Show details ·  1

Excellent customer service by our supervisor supo. Build quality is also very good. Highly recommended to choose simond in bulk builders. Totally satisfied with outcome of the product delivered by company. Show details ·  1

We worked with Bethany Charles and Callum McKenzie on our build in the Bass Coast and it was an outstanding experience from day 1. Communication was excellent and site management - perfect! The site was always clean and tidy and Callum always had answers to any questions we had. Quality of the build is fantastic. And build time was very fast. We have built many houses and would happily build again with Callum, Bethany and Simmonds. Show details ·  1

We signed with Simonds as our builder and the entire process went very smoothly. We had no issues and were very satisfied with their service. We have also referred a few friends to build with them. Highly recommended—great work! Show details ·  1

We completed our build with Simonds in May 2024. While we’ve loved the home, we did face some post-handover issues. Sunny from the maintenance team has been an absolute standout throughout this process. His ability to accurately diagnose issues and execute high-quality repairs is second to none. Sunny is consistently reachable and professional,… Read more ·  1

which made a huge difference during the post handover time. His work ethic and technical craft are exceptional, and he truly delivers a gold-standard service. A huge thank you to Sunny and the Simonds team for their persistence in getting our home perfect.

We had an amazing experience building our first home with Simonds. Our site coordinator Fletch was exceptional—accommodating, transparent, and consistently going above and beyond expectations. Admin Shaneece was always easy to reach, friendly, and willing to help, making the entire process smooth and stress-free. Overall, we would definitely build again with Simonds. Show details ·  1

Just moved into our incredible new home. My family is stoked. It is a 60 square home in Chadstone, built to a high spec. The Simonds team have been nothing short of absolutely exceptional and amazing. Our designer, Brad really listened to what we wanted to achieve. I found the process a lot more open than the other builders - in that they were… Read more ·  1

really interested in seeing what they could do to modify the design to meet our needs. Brad had a lot of design knowledge, a lot of which now that I'm in the home, I can see the brilliance of - this includes simple things, that aren't so obvious, like the framing of rooms, or the use of bulk heads to create interest etc. He also remained interested throughout the whole build and was a pleasure to deal with. Then we worked with Alanah in colours, who held our hand through some big decisions - and was just a pleasure to work with. She really put as at ease. Then came the build. Starting a new home build is always a bit nerve wracking, but the team of Stephanie and Tom (supervisor) really made us feel confident at every step. Tom is a really passionate builder. He's the best builder I've worked with. It's clear that he's excited by building, and he's passionate about doing things well, right and on time. He was advocating the whole time for us, in getting the right standards achieved at every stage. He was open, honest, and I could see despite how busy he was, he was always trying to make sure he got a good result for us. That often meant on his own accord, he was pushing the trades to achieve high standards, even before we brought things up. This gave us a lot of confidence. In the end the quality is very good. The costs did not differ from the estimated costs - which was also reassuring. We couldn't be happier with that team, and I would be very keen to have the same team again on a future house. There are some things at handover still to be done, but I'm confident the team is making those things happen. Overall, we couldn't be happier with our new home, and hope the post hand over maintenance team is just as strong.

We have just completed a double-story build with Simonds in Mt Duneed (Geelong). The build time from breaking ground was 8 months (so we are several months in front to schedule). We built the Torrens 34 design with Burbidge facade (reverse living). Arguably the prettiest house on the street. The quality of the build is outstanding. The service was… Read more ·  3

outstanding from our first point while visiting the display village through to excellent and trustworthy comms with our build supervisor (and everyone in between). We truly had a flawless and smooth experience. We absolutely can highly recommend Simonds to build your next home, especially in the Geelong region.

Subject: Recognition of Excellent Work - TOM Mc Dean Dear Mr Rhett Simonds, I'm writing to express my sincere appreciation for your employees outstanding work and leadership as our building supervisor (TOM Mc Dean) during new home build in Vermont South. His exceptional communication skills / proactive management made a significant difference.… Read more ·  1

He ensured the project ran smoothly and efficiently, keeping everyone on track and positive.

I particularly value his kindness, professionalism and prompt update, "clear instructions that helped me understand the process, "

Also our onsite CRC Emilia Gale. She kept me updated every week as promised. Very positive and lovely voice too :)

I hope TOM McDean and Emilia Gale will be praised and rewarded for being a great asset to your company - Simonds group.

Definitely will build my next new home with Simonds - Subject to having TOM MCDEAN & Emilia gale :)

Thank you once again. Wish your all the best ahead

I chose Simonds Homes because their display homes offered layouts that suited my needs perfectly, and their pricing was transparent and competitive. Communication throughout the build was generally very good. Chandra and Julia were extremely helpful from my first visit to the display homes, taking the time to answer all my questions. Later in the… Read more ·  1

process, the site supervisors, Steve and Zac, were consistently responsive to my calls and emails and provided clear updates whenever I had enquiries. Joanne, the customer relations coordinator, kept me informed at every stage, and any changes I requested were explained clearly, including costs and how they would affect the schedule.

The overall craftsmanship of the home is solid. The cabinetry, tiling, and plasterwork were all completed to a high standard, and the materials used feel durable and well-made.

Overall, I’m very happy with my new home and would recommend Simonds Homes to families looking for an affordable, well-designed build. They offer great value, quality finishes, and reliable customer service.

Excellent service, very quick, chandra deep has taken care of each and every requirement. Handed over the property before time Very good communication we had throughout our building journey They were quick on queries Show details ·  1

We have found the Dennis Family Homes, now Simmonds, fantastic to deal with. Sharon in the Echuca/ Moama office has been very helpful and extremely knowledgeable. Jess was so great and efficient working with us through the electrical appointment at Notting Hill. We then had Jo-Anne for our colours appointment and she was brilliant. So much to… Read more ·  1

decide and think about on the day but Jo-Anne took us through every step so incredibly knowledgeable, helpful and understanding of what we want. My husband and I are so excited to see the end result and are very grateful that we went with Simonds.

BUYER BEWARE!! POOR QUALITY. - Chipped & Bowing Kitchen Cabinet doors - Bowing Pantry Cabinetry - Poor quality cabinetry - Blinds that are poor quality and wavy and lopsided. - Bowed internal wall - Flooring that raises when it gets warm and… Read more

creeks - Chipped door that was just painted over

Messaged by Simmonds on this review and no communication or follow up as they stated. Very disappointed in Customer Service.

We have lived in the house for 12 months and the walk in pantry shelves are sagging/bowing 3mm-4mm, the shelves thickness is 15mm with a support spacing of 1.2m. The shelves are far too thin for this spacing. The Simonds representative that attended wanted to install wardrobe brackets in the pantry which are big, bulky and plastic and aren’t made to go in pantry’s. The shelving was installed by Stegbar. Stegbar were unwilling to do anything to rectify this according to Simonds. Should really be rectified under warranty. Very unprofessional service.

This along with blinds that are of poor quality and have been replaced and still waiting on more new blinds as they’re made crooked and wavy.

Warping kitchen cupboard door.

Worst company ever i build a house with simonds from someone recommendations i met a worst salesperson [Name Removed] in sunbury display i did so much upgrade with him he did none update pls stay away from him if you go,with them and we got trouble… Read more

he never picked or back call ever and when my build start plumbing gone everywhere wrong and supervisor [Name Removed] or manager never been to site until roof done and when he came to see us on site and he tried a lot to hide his big mistake from us but we ask him question he starts drama like he dont know anything they put my gust bedroom drains in closet and centre of the room and powder room and laundry drains in the lounge and and kitchen drains in the alfresco which given us a lot stress and waste a,lot our time as well than we hire private inspector so many things were out from their first inspection which never done until handover and i got so many surprised until handover like i did so many upgrades with sales person gallery staff and electrical gallery what ever i upgrade they did not upgrade the paperwork they looks so unqualified or unprofessional whenever we said something why this is not only one answer not in our contract and they changed three supervisor until hanover when cones to handover it was very dirty everywhere so much scratched on floor stairs and garage and alfresco instead of pressure wash not broom was happened so much rubbish around the house paint spots every where on windows and doors and all the draws in the kitchen was so uneven stucking each other i dont want take keys but i have no choice my house was on notice and new tenants coming already pls stay away from this company they spoiled my dream house even there is no professional cleaning happened and when they pouring slab in april it was 8pm they doing with their mobile torch their most tradies are very untrained or not qualified tiles work throughout my house was worst when i move furniture its stucks everywhere on tiles and so many tiles very dirty with grouting they did not clean and silicon everywhere on stone and tiles and my kitchen bench top is cracked when i called supervisor to come and have look he said its a joint but i never seen joint in benchtop which we can clean seen with first look i have so much to write but only i can please stay away from this company if u need a dream house

We had a truly pleasant journey with Simonds while building our first home. Many builders were hesitant to take on our project because it was a knockdown-and-rebuild, but Simonds—especially our consultant, Phil Sadek—accepted it and gave us confidence and reassurance from the very beginning. Phil and the Simonds team were flexible and… Read more ·  1

accommodating with all the modifications we requested. We never felt rushed or pressured to move forward. Instead, Phil was always patient, taking the time to understand our concerns and requirements, and coming back with practical solutions and clear outcomes. We didn’t expect a showroom consultant to be so knowledgeable, but Phil was highly skilled and communicated clearly across design, stages, and costing. More than the process, pricing, or brand, it was the comfort and trust we had in Phil that made us choose Simonds.

In the next stage, we worked with Emilia from CRC and Saff, our site supervisor. Emilia was always approachable, ready to listen, and quick to provide timely clarifications. Saff, our supervisor, was honest, transparent, and reliable. He kept us informed throughout the process and timelines and was consistently accommodating, flexible, and patient with all our requests.

Overall, it was a very positive experience with a wonderful outcome—a beautiful home for our kids to grow up in and create lasting memories. Thank you to Phil, Saff, Emilia, and the entire Simonds team.

My experience with Simonds’ post‑handover service has been consistently poor. Defects identified at PCI and again at the 3‑month inspection remain unresolved more than five months later. The pattern is clear: issues that require costly fixes are delayed, ignored, or endlessly “under review,” with no meaningful progress. A good example is the… Read more

bathroom vanity lights. The construction plan clearly shows their correct location, yet the supervisor and electrician installed them incorrectly. Fixing this requires removing tiles, relocating the lights, and re‑tiling — a more expensive job. I raised this at PCI, but Simonds did nothing. At the 3‑month inspection, the maintenance supervisor said he would escalate it. Another month passed with no update. When I contacted the “customer success” line, I was promised a response within two days. No one followed up. When I called again, the representative simply repeated that the issue had been escalated — something I already knew — and admitted he didn’t even know who the manager was. This level of disorganisation and lack of ownership is unacceptable for a company of this size. The staircase coating is another example. We explicitly requested a water‑based clear coat and confirmed this in writing. Simonds used an oil‑based clear coat instead, which has a brown tint we specifically asked them to avoid. This issue has been “under review” for more than two months with no action taken. There is also the drainage assessment report, which the contract charges $610 for. Despite multiple requests over several months, Simonds has still not provided the report. At this point, it is reasonable to question whether the assessment was ever completed. These are not isolated incidents. Simonds even sent a maintenance person who arrived late, had not read the list of items he was supposed to fix, and showed up without the materials needed. One task involved replacing several faulty door locks. He left to buy locks and returned saying the nearby stores were out of stock. It was clear he was unprepared and the visit was a waste of time. Across every interaction, the same issues appear: poor communication, no follow‑through, lack of accountability, and an unwillingness to resolve defects unless pushed repeatedly. Based on my experience, I cannot recommend Simonds to anyone expecting reliable post‑handover service or basic professionalism.

Poor after-sales support for former Dennis Family Homes build We have had a very disappointing experience dealing with Simonds Homes since they took over Dennis Family Homes. During two separate periods of heavy rainfall, we identified water ingress in our front formal living area. This should not occur under normal conditions, as a home is… Read more

expected to be constructed to withstand such weather without leaks. After the second incident, we arranged an independent inspection, which identified that the front porch water channel appears to have been constructed incorrectly. The way the porch gutter feeds back into the main channel causes water overflow during heavy rain.

There are two return channels on either side of the porch, but the leak only occurs on one side, which clearly points to a construction defect rather than general wear and tear. We provided photos and detailed information to Simonds to support this.

Unfortunately, the response we received was very dismissive and impersonal. The reply came from a generic “Maintenance Administrator” with no individual name and appeared to be a standard template response. We were told that water ingress is only covered for 12 months, which is misleading. Under the Domestic Building Contracts Act 1995, statutory warranties can extend and pass the 6 years for major defects, particularly those relating to weatherproofing. This issue may also be considered a latent defect, as it only became apparent during heavy rainfall.

Despite this, Simonds refused to arrange an inspection and instead referred us to a local contractor at our own expense. When we followed up again requesting an inspection, we received the exact same generic response, suggesting that the matter was not properly reviewed. No call or contact person to discuss this with.

While Dennis Family Homes has been acquired, this does not remove responsibility for defects in homes they built. The lack of accountability and unwillingness to even inspect a clearly evidenced issue is extremely concerning.

Overall, this has been a frustrating experience, and I would caution other homeowners with Dennis Family builds to be prepared for a difficult and impersonal process when seeking support.

Had a terrible experience with Simon’s home as one of the dodgy Bulder and crap site supervisor. Our main swear was block on the day first. We are around 5 months in the house now all the doors are loose and The cap boards are bending by 30mm the front door is keep dropping and not closing all the good reviews are fake they remove the genuine reviews and leave the fake They are terrible Show details

This is for Geelong build. A big shout out to Simonds for the wonderful build. Then inspection guy was very happy with the build and so is my family. It’s a new house for us so a long term review yet to come but I am very happy with the well coordinated process that the CRC and site supervisor followed. A big Thank you to Dave McDonald whom was… Read more ·  1

our site supervisor and did his job very well. He actually did it in time as was the speculation for the build job.