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Reviews

(1,007)
(227)
(54)
(43)
(256)
  • Build Stage
    • Post-Construction (270)
    • Pre-Construction (98)
    • Mid-Construction (47)
  • Customer Service
    4.5 (321)
  • Site Admin
    4.4 (231)
  • Timeliness
    4.5 (246)
  • Structural Integrity
    4.5 (203)
  • Plumbing & Waterproofing
    4.5 (191)
  • Electrical & Lighting
    4.5 (196)
  • Flooring
    4.5 (186)
  • Transparency
    4.4 (250)

Reviewer Photos & Videos

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Sam

SamGippsland, VIC

Love my new home

published

My build was fantastic, the build run smoothly and it was easy to communicate with Taylor Schack who was knowledgeable and easy to contact. I discussed the floor plans with Jamie and the colour scheme with Tara and contact signing was pleasent. It's was explained well and the process was simple. The workman ship in the build was excellent and any issues or question my site supervisor Justin Bersey fixed or explained promptly, Justin was extremely organised and had all the trades working together at an exciting pace. The final cost was under what was expected, very pleased I chose Simonds

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
See all answers
3 comments
Simonds
Simonds H.Simonds
Sam
Sam

The job is number 61565

Simonds
Simonds H.Simonds

Hi Sam, thanks for providing us with this information, we have passed your feedback through to our internal team.
Thanks


Katrina

KatrinaQueensland

Stress Free Service & Very Helpful

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
See all answers
3 comments
Simonds
Simonds H.Simonds
Katrina
Katrina

Hi our Job # is Q4275 :)

Simonds
Simonds H.Simonds

Hi Katrina, thanks for the information. We have passed your feedback through to our internal team.
Kind regards

Michelle

MichelleHunter Region, NSW

Awesome Experience

published

Eliana from Gallery at Baulkham Hills went above and beyond for us. Eliana gave us all her time and left nothing out. This is our first build and we are building purely for rental purposes. Eliana gave us a lot of knowledge and information to help guide us in the right direction when it came to tenants. Always ready to help with all the questions and requests we had. Very professional and great at her work.

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds
Michelle
Michelle

N1711

Simonds
Simonds H.Simonds

Hi Michelle,
Thank you for providing this information, we have passed your feedback through to our internal team.
Thanks

Renee Schnur

Renee SchnurGippsland, VIC

Simmons Traralgon

published

Justin was our supervisor great at communication he was willing to help in anyway. He checked trades and let us know what they were upto.
Good workmanship and happy to do things the way we wanted
Pre consult with Aaron was fantastic he was kind and very patient with us. Love our home Thank you

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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3 comments
Simonds
Simonds H.Simonds
Renee Schnur
Renee Schnur

61319

Simonds
Simonds H.Simonds

Hi Renee,
Thanks for this information, we have passed your feedback through to our internal team.
Thanks


Frank F.

Frank F.South East Queensland, QLD

Excellent journey with Simonds

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
Construction End DateMay 2020
See all answers
3 comments
Simonds
Simonds H.Simonds

Hi Frank,
Thanks for your great feedback. We are excited to help your dream home become a reality.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks

Frank F.
Frank F.

Q4138

Simonds
Simonds H.Simonds

Hi Frank,
Thanks for sending through this information, we have passed it onto our internal team.
Thanks

The reviewer stated that an incentive was offered for this review


Couldn't be happier with the service and ease of everything

published
Customer Service
Transparency
Site Admin
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
See all answers
3 comments
Simonds
Simonds H.Simonds
Steph P.
Steph P.

57599 is the job number. It was a Drummond house design for anyone interested :)

Simonds
Simonds H.Simonds

Hi Steph,
Thanks for this information, we have passed your feedback onto our internal team. Thanks


Rishi

Rishisydney

Maintenance Phase after the build

published

After an amazing job being done with the build during maintenance, It was quite good at he start and very timely. There were 2 issues that were outstanding with shower and chipped benchtop. There is an ongoing conversation with well over a year and no resolution in-sight and unresponsive, even after asking for escalation or a call trying different people has not resulted in resolution and I doubt if anything will happen. I have to live a chipped benchtop in a brand new house which will only get worse.

Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2018
See all answers
3 comments
Simonds
Simonds H.Simonds
Rishi
Rishi

Hi, It's N0875, Thanks for getting back.

Simonds
Simonds H.Simonds

Hi Rishi,
Thanks for sending this through, we have passed it on to our internal team to investigate.
Thanks


Daals

DaalsQueensland

So far, we have had a wonderful experience.

published

The Simonds team, on our journey to building our first home, have been amazing. In order to get the ball rolling they were very accommodating and extremely helpful. We were always greeted with a genuine smile and all questions/emails were answered honestly and promptly. We had such an enjoyable time selecting colours and material for our home and the whole process was not stressful at all.

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds

Hi Daals,
Thanks for your great feedback. We look forward to progressing to the next stage of your build with you.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks

Daals
Daals

Thankyou! The job number is Q4300

Simonds
Simonds H.Simonds

Hi Daals, thanks for providing this information, we have passed this through to our internal team. Thanks

Great Gallery Experience

published

Lauren Little from Gallery at Simonds Baulkham Hills looked after us very well. She gave us a really memorable experience. She was always ready to help with all the questions and requests we had and she knew what she was talking about when it came to interior designing.
Very Professional worker.

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds
Lester T
Lester T

N1517

Simonds
Simonds H.Simonds

Hi Lester,
Thanks for this information, we have passed your feedback through to our internal team.
Thanks

Tom

TomGippsland, VIC

Happy Customer

published

Built with the Traralgon team, Aaron Wilson the sales rep was fantastic, more then happy to help and made my decision easy! Taylor Schack was my CRC, also made the process easy and straight forward, nothing was a problem, my site supervisor was Justin Bersey and he was great throughout the build, any problems or queries i had were acted on immediately he was very well organised and the whole build flowed great. A very well priced product, finished to a high standard. Extremely happy with my home and the service throughout my time building with Simonds.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
See all answers
1 comment
Simonds
Simonds H.Simonds

The reviewer stated that an incentive was offered for this review


VED PRAKASH CHAHAR

VED PRAKASH CHAHARGreater Melbourne (Outer), VIC

Rubbish builder so far deserve less than 0 star

published

Started planing Dec 2018. Signed contract April 2019. Paid 5% advance. Lot of planning and engineering mistakes Still waiting for to fix it. Did not get final price and start building.. almost one and half year. Now i am taking legal action and one of media report will be out soon about this dozzy builder.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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3 comments
Simonds
Simonds H.Simonds

JOB NO 60184

Simonds
Simonds H.Simonds

Thank you for providing us with this information, we have passed it through to our internal team.
Thanks


Melanie

MelanieGippsland, VIC

Awesome service and house looks amazing

published
Customer Service
Transparency
Build StagePost-Construction
Construction End DateJanuary 2020
See all answers
1 comment
Simonds
Simonds H.Simonds

Luke and Rachel

Luke and RachelSydney, NSW

Think. Dream. Home.

published
Build StagePre-Construction
1 comment
Simonds
Simonds H.Simonds

Hi Luke and Rachel,
Thanks for your great feedback, and we can't wait to build you your dream home!
We have passed your feedback onto our internal team.
Thanks, Simonds


Vijay

VijayWyndham Vale

Top builder with amazing consistency with multiple jobs!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateFebruary 2020
See all answers
1 comment
Simonds
Simonds H.Simonds

Hi Vijay,
Thanks for the great feedback and we are glad to hear that you have loved building with us!
We look forward to building with you again this year.
Kind regards, Simonds

Jess and Luke

Jess and LukeGreater Melbourne (Outer), VIC

Overall very happy with the whole process, build and final outcome!!

published

We had a great 1st experience building our new home from start to finish. Jamie Power our sales consultant was excellent assisting us with finding the perfect block and initial contacts, Taylor Schack kept us in the loop at all time pre build as well as during and our site supervisor Justin Bersey has been fantastic throughout the build- all were able to answer any questions along the way and went above and beyond if we needed assistance with anything. The process was smooth and very professional. We are so excited to now move into our new home and have Jamie, Taylor and Justin to thanks for all their efforts! I would definitely recommend this Simonds team to anyone looking to build :)

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
See all answers
3 comments
Simonds
Simonds H.Simonds
Jess and Luke
Jess and Luke

No worries at all, job number is 57529 :)

Simonds
Simonds H.Simonds

Thanks for providing us with this information, we have passed your feedback onto our internal team.
Kind regards

EHOULA

EHOULASouthern and Hills, SA

Lets Build Again!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
See all answers
3 comments
Simonds
Simonds H.Simonds
EHOULA
EHOULA
Simonds
Simonds H.Simonds

Thanks for providing us with this information. We're so glad to hear from you and please let us know if you need anything else in the future.
Thanks


Maggie

MaggieSydney, NSW

Swift and Seamless

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
See all answers
3 comments
Simonds
Simonds H.Simonds
Maggie
Maggie

S1761 - Lot 74 (#2A) Queen Street Pennington

Simonds
Simonds H.Simonds

Thanks for providing us with this information, we have passed it onto our internal team.
Kind regards


Himo

HimoMetropolitan Adelaide, SA

Amazing experience- S2094

published

Our experience with Simonds Homes has been absolutely amazing. The build was quick and effortless on our behalf, with not much to worry about. Our supervisor, Steve Djorickovic as well as Amanda Wilson, were fantastic to work with, making our journey as smooth as possible and ensuring the quality of the build was not compromised in any way. We got our keys by mid November 2019, which was only a short 3.5 months since the build started. If considering to build, we would highly recommend Simonds as the best choice to go with.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
Simonds
Simonds H.Simonds

Hi Himo,
Thanks for the great feedback. We are glad to hear that you had an amazing time building with Simonds and we hope you are loving your new home.
We have passed your feedback onto our internal team.
Thanks, Simonds


Nelushi

NelushiMetropolitan Adelaide, SA

Amazing job by Simond Homes

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
3 comments
Simonds
Simonds H.Simonds
Nelushi
Nelushi

S2025

Simonds
Simonds H.Simonds

Thank you for providing this information, we have passed it through to our internal team.
Thanks, Simonds


Our 1 st home build with Simonds was exceptionally managed well with the of Justin Bersey ( supervisor). Big thanks.

published

I’m satisfied Simonds home quality and price wise also very reasonable.
Building management was good,
The quality of the building satisfied.
During the Post or building construction we didn’t have any problems
Final cost - we didn’t find any issues comparing to our estimate cost.
Overall we are highly recommended the Simonds homes quality.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
See all answers
1 comment
Simonds
Simonds H.Simonds

The reviewer stated that an incentive was offered for this review


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Questions & Answers

Merben T.

Merben T.asked

With the limited edition builds (specifically Aspire) can I also avail of the Gary's style pack with it?

1 answer
Simonds
Simonds H.Simonds

Hi Merben, unfortunately we are unable to combine these offerings together. Thanks


WWT

WWTasked

Hi, may I know who I can direct my e-mail to the complaints department/upper management? My concerns regarding my build are not currently being addressed adequately.

1 answer
Simonds
Simonds H.Simonds

Hi, would you be able to provide us with your suburb and state to ensure that we are providing you with the correct details? Thanks


Laine M.

Laine M.asked

Hi there, looking to build with you but noticing that a dishwasher is not included in the inclusions? Is this correct? If so, what is the cost to have one included? Thanks.

1 answer
Simonds
Simonds H.Simonds

Hi Laine,
Dishwashers are not included but we do include them in promos from time to time. For pricing, please get in contact with one of our fantastic sales consultants and they will be able to assist you.
Thanks


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