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Simonds
4.2 from 2,388 reviews · View Statistics
See the Best Project Home Builders in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Simonds

Reviews

  • Build Stage
  • Customer Service
    4.5 (1,072)
  • Site Admin
    4.5 (882)
  • Timeliness
    4.5 (919)
  • Structural Integrity
    4.6 (763)
  • Plumbing & Waterproofing
    4.5 (731)
  • Electrical & Lighting
    4.5 (741)
  • Flooring
    4.5 (702)
  • Transparency
    4.4 (940)
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Reviewer Photos & Videos

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Dina Saman
Dina SamanSydney, NSW
  • 4 reviews

Worst company to build with/ Bad customer service

published
Customer Service
1/5
Site Admin
1/5
Simonds
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Happy customer ☺️

published

Great communication, workmanship was great, any issues during construction were handled quickly and efficiently, some delays with trades due to Covid unfortunately but overall very happy, no hidden costs, quote was well itemized so you know exactly where your money is going. No question was too much. Love my home !

Customer Service
5/5
Site Admin
5/5
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Samantha L.
Samantha L.
  • 2 reviews

One Year + Ongoing Flooring Issues

published
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Site Admin
5/5
Plumbing & Waterproofing
3/5
Simonds
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Samantha L.
Samantha L.
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Georgia
GeorgiaGippsland, VIC

Stress free experience

published
Customer Service
5/5
Site Admin
5/5
Simonds
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id S.
id S.Sydney, NSW

Poor Project Management by Manager and above

published
Customer Service
3/5
Site Admin
1/5
id S.
id S.

Nobody contacted from the management how much ignorant the staff could be ?

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id S.
id S.
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Rakesh L.
Rakesh L.Greater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Great Customer Experience

published

I am pleased with the support from Bilal Kahn from the Simmonds Woodlea Estate. Bilal has been quick and honest in answering all my queries. He provided valuable feedback on the essential upgrades. He was quite supportive in accommodating most of the changes to the floorplan. Appreciate the sincere efforts from the Simmonds team in achieving the best experience for the customers.

Customer Service
4/5
Transparency
4/5
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Excellent Communication

published

We were pleased with Simond’s from the sales team to the construction’s team and especially pleased with the site supervisor. The communication was excellent we got notified even on the smallest delays. The build quality was very good the detailing was well done. We got the house in the time period they gave us. Overall I would be happy to work with Simond’s again!

Customer Service
5/5
Site Admin
5/5
Simonds
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We chose the right builder

published

Build went smoothly though there were issues with supplies and delays due to Covid but we felt like our build was looked after properly. Our site supervisor and site manager has been nothing but amazing, both were very helpful. Beyond thankful to Simonds for building our first home! Will definitely build with these guys again!

Customer Service
5/5
Site Admin
5/5
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Anthony
AnthonyGreater Melbourne (Inner), VIC
  • 2 reviews

Always delivers an excellent build

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Customer Service
5/5
Site Admin
5/5
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Horrible horrible horrible

published

Sales consultant was rude, promised so much in the way of changes and being able to accomodate what we wanted, but they that they could not deliver. Very slow at doing anything, months after paying deposit still could buy get a contract to us. Very inflexible with any changes, slow to respond to emails or calls if they responded at all.

Customer Service
1/5
Site Admin
1/5
Simonds
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Mark
Mark

I think our job number was S3228. That was in a majority of the emails.

Simonds
Simonds HomesSimondsSend a private message

Thank you for providing us with your job number. We have sent this to our management team to investigate the matter further. This is not the quality of service we want to provide. Thank you again for leaving your honest feedback.

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Letitia Finlay
Letitia FinlayGreater Melbourne (Metropolitan), VIC

Great so far

published

We are very pleased with Simonds so far. From the get go the sales team were knowledgeable and helpful and once we were passed to the customer and construction team the communication has been very good. Simonds have been quick and honest to let us know what is going on with our build amidst material delays and I appreciate the effort that has gone in to managing our build and site

Customer Service
5/5
Site Admin
5/5
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Adam W.
Adam W.Gippsland, VIC

Happy First home Owner

published

Despite being increadibly nervous to start such an important project Simmonds was super clear and prompt with information from initiall Hello to final inespection. Plans and design where super simple and quick to confirm being a Simonds Express option. Site supervisor provided updates and progress reports of each step and happy to respond to any questions.

Had no issues confirming admin, payments and account details, and while build did overshoot estimated time frames a bit, consdiering the delays and restrictions worked aound though, and the updates provided couldn't be happier still. Upon moving in, only had one major maintanince issue that was fixed quickly and without fuss after contacting Site supervisor.

Customer Service
5/5
Site Admin
5/5
Simonds
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Great Work!!

published

Millie Mitrovic - Sales Consultant (Super Star)
Dave Faint - Site Supervisor (Responsible Person)

The main reason we signed the contract with Simonds is because of the Millie. She is a gem of a person who designed our home very nicely. In total, amazing work from Dave and his team and I am extremely happy with their service.

I would strongly recommend Simonds to my friends who are interested in building their dream home.

Customer Service
4/5
Site Admin
4/5
Simonds
Simonds HomesSimondsSend a private message

Thanks for your comment. Job # N2015

Simonds
Simonds HomesSimondsSend a private message

Thank for providing your job number Sivakumar. We really appreciate it! All the best :)

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The perfect home done right

published
Customer Service
5/5
Site Admin
5/5
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Post construction Maintenance works

published

After handover we observed kitchen splashback tiles cracks due to water leakage. Water leakage was fixed and tiles repaired by Simonds maintenance team supervisor Mr Sunny Chan. But after few months we observed cracks in the tiles again and same was escalated to simonds maintenance team. Mr. Sunny arrange the tiling team and get the splashback replaced with new tiles. Issue was due to poor workmanship by construction team. Mr. Sunny assured that tiles are fixed properly this time and there will be no such issues in future. Thanks to Mr Sunny Chan.

Customer Service
5/5
Site Admin
4/5
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Questions & Answers

Sally H
Sally Hasked
VIC, Melbourne

How long does Simonds take to build a single storey/ double storey house with the current turmoil in the construction industry? If we are to sign a contract now, how long do we have to wait until the build is finished and we can move in?

3 answers
Simonds
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Sally H
Sally H

Thanks for the reply. When do you think that you will be able to provide an estimate? From what I remember, a single storey used to take about 6 months to build and a double storey one year.

We already have a land.

Simonds
Simonds HomesSimondsSend a private message

Thanks for your response Sally .
If could email our team at Customer.success@simonds.com.au we will be able to assist you further, as any comments made in this thread are viewable in public and we value your privacy.
Look forward to hearing from you.

Jen
Jenasked
Simonds

Why have I paid $160,000 upfront and not even a pegg in the ground

1 answer
Simonds
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Jen
Jenasked
Simonds

Why have I paid $160,000 and not even a pegg in the ground. Starting to get worried

No answers
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