- Very small
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- Slightly small
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- True to size
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- Slightly large
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- Very large
I still haven’t received my online order over a week later despite paying for express delivery. I have been on live chats and sent emails to Skechers and have had no satisfaction and no updates as to where my shoes are. The Skechers live chat team just want to fob you off. Never again.
Purchased 3 sets of kids shoes online as a present, when they arrived, it was like they came out of the seconds container. One set the box wax crushed, and lid was ripped off, the second pair have obviously been worn and returned, they are already damaged, and the 3rd pair had all the tags ripped off and again were obvious returns. These arent… Read more
cheap shoes, and to even sell them in this condition is disgusting. I won't buy another thing from sketchers again.
Backs of Slip ons definitely not as solid as my other pair I have. Really disappointed with this as I am waiting for hip surgery and can’t get the new pair on without back of shoe crushing in. Contacted sketchers and was told because they are not the same as my last pair the slip on technology is different, so why advertise them as slip ons. Was also told I won’t be able to get a refund. $70 down the drain. Show details
Reviews with attachments
Disappointed – Thankfully, no harm came to either of us. I visited the Skechers store at Harbour Town and showed them the shoes, which are practically new, to explain what happened. Despite it being a quality issue, they requested the shoe box and receipt after a year, which I no longer have. The store manager claimed that this happened due to changes in… Read more
weather conditions, which is not a convincing or acceptable response and seems like an excuse. This is not what I expected from a reputed brand like Skechers.
I am very disappointed with the quality of the product and the customer service I received
Don’t do it Can’t even wear shoes without bleeding Horrible own other brands and never had an issue. Contacted customer service and they were pit full. Would never buy this brand again. Complete waste of money and now going to suffer waiting to heal
My shoes didn't wash well and the sketchers team refunded me and said no need to return the shoes. They were so comfortable that I wanted to keep them so I painted them for the Tennis Open (AO) this weekend. Pictures attached :) Show details
- +2
TERRIBLE CUSTOMER SERVICE! Live chat is absolutely useless, was on it for a little over an hour with an incompetent customer service representative named "[Name Removed]" who was unable to (twice) read what I was actually enquiring about. I have uploaded the chat and how infuriatingly incompetent the worker was! The time between responses was… Read more
15-20 minutes.
All I wantred to know was what the typical battery life was for the light up shoes, because the shoes were ON the entire time from NSW to QLD, lighting up with every bump/movement and using/draining the battery.
I purchased work shoes instore and needed another pair - I was told that they couldn’t order them into the store - so I’d have to get them sent to my address. I bought the exact same shoe - same size - same colour - but they are the most uncomfortable shoes I’ve ever worn. Now this has happened to me TWICE now. I thought that it was just a… Read more
coincidence - but no. Because if they came to the shop - I could try them on - and tell them I want a refund or exchange. Can’t do that if you’ve had them sent to you with no packaging can you?
Purchased a pair of slip-ins and within 6 months the heal started to split. I sent photos of the wear and tear (which was minimal) and yet they declined to replace the faulty shoes. This is my 4th pair of sketchers i purchased and after there company denning my claim i will never buy another pair. Show details
Highly disappointed with the shoes and the customer service. They’re less than five months old and the soles are already worn through—despite only being used indoors. When I contacted customer service, I was told the issue wasn’t with the shoe but with the way I wore them. I wasn’t aware the shoes were meant to be kept in a frame for display rather than actually worn. Extremely dissatisfied with both the product and the response I received. Show details
Very Disappointed – Poor Customer Service and System ( DO NOT BUY ONLINE ) I’ve had a terrible experience with this company. I paid twice to buy shoes online, and both times ended up losing time and money. First order – I paid online and selected in-store pickup. The system showed my size was available, but when I went to the store, they told me… Read more
it was out of stock and said I’d get a refund. Complete waste of time.
Second order – I ordered another pair of shoes online and waited three weeks. After sending multiple follow-up emails, I was finally told the item had gone missing. They refunded me but deducted the shipping fee, which I find unacceptable. Why should the customer bear the cost when the mistake was on their end?
No proper follow-up, no apology, and no accountability. Extremely poor system and even worse customer support. Very disappointed.
Latest follow-ups
- +2
BEWARE!! NOT FOR “UNBALANCED” PEOPLE I loved the look of these shoes when I got them, they were light and comfortable. Unfortunately, for me there was a problem with the non slip soles, shoes kept “propping”, i.e. the shoes stopped while my body… Read more
kept going, causing several nasty falls and bruises on the knees, legs and elbows. Not to mention the embarrassment of trying to haul my 76yo body back to a standing position…. I also had several falls while wearing them, which has never happened with other shoes. Have since read this happens because of the extra soft “memory foam” soles. I sent a similar review to Skechers but received no reply.
Follow-up · I was unable to return them as I had worn them four times and after the fourth mishap I put them in a cupboard never to be worn again. I couldn’t even give them away as I didn’t want anyone else to fall and injure themselves. Can’t comment on durability but they felt comfortable on (as long as I didn’t try to walk in them). Skechers must be overwhelmed with complaints as I still haven’t had a reply from them!
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They will not refund my purchase, they keep saying I received my refund, and I keep telling them if I had a refund why did I have shoes which I sent back to the Preston warehouse in NSW Show details
Follow-up · terrible people to deal with would not refund after i sent shoes back will nit support this company
Paid $199 for a pair of boots and when they arrived it was clearly apparent they had been worn, grass inside the shoes, grease marks on the tongues, scuff marks on the boots themselves. Tags removed and loose in box, Show details
Follow-up · Returned the boots directly to a store for a replacement pair
Positive reviews
I have recently been in the Smithfield QLD store and in 4 days have bought 2 pair of shoes, socks and a shoe protection kit with water repellant and stain protector for the shoes. They are GREAT to wear, light weight, reasonably priced and the staff could not have been more helpful. Nothing was a problem, they gave me as much time and advice as… Read more
possible and could answer all of my questions about their product They were never pushy or trying to get me to buy something. They offered constructive advice with every pair I tried on (and I did try on a few different styles) and am extremely happy with what I got. I also go a $20.00 gift card which was unexpected through an email from them as a loyalty thing. Very impressive and the store was clean, well laid out and staff were all great in every way possible. Well done Sketchers Smithfield in Cairns
Gorgeous looking sandals – Those sandals are great to walk on, I love them! They arrived on time and really sketchers is my favourite brand, they suit my wide feet, most other brands are usual to small. Show reply
Perfect shoe – Perfect fit, most comfortable shoe my husband has ever worn, he is very fussy about his footwear. So good just ordered second pair, highly priced shoe, great special price , great price reduction. Show reply
Negative reviews
SKXAU004633883 I accidentally ordered 2 pairs of shoes for my son. But once they have your money , there is no way or no opportunity to change the order. This is dishonesty and greed. I will report to consumer affairs. This is a tactic for you to buy something whether you need it or not. Also they hide store stocks so you buy online. Will never… Read more
purchase sketchers again. I bought sketchers for years. Will never order this brand again in store or online . They are becoming like temu and shein, so greedy of money at the expense of service .
Due to the fact that you use Australia Post/Trackfast for deliveries, and due to the fact that they do not use doorbells, I will NOT be making another purchase until this situation changes. I received notification that delivery failed, even though I was home all day. Now I am of to the post office to find my shoes. Hardly a great online purchase. Your online business may need a review.
Think again when buying Sketchers shoes online from their web site. I have tried to purchase the same shoes twice and both times the incorrect shoes were sent. I have returned both times and received a refund for the shoes but not for the $15 delivery charge both times. The description online and on the box says one thing and the shoes delivered in the box are different so it's my fault - cop the $30 out of pocket.
Recent reviews
I wouldn't buy from this store. I made two seperate orders with the same shoes but in different sizes. I received the same size both times. The online customer service officer, Triss, tried to convince me that the correct sizes were sent and that on their website the UK and US sizes are equivelent to eachother, even though they have a size chart… Read more
saying that they are not.
If you buy online and have to return, even due to their error, you have to pay for shipping. I like the shoes but it's really just not worth the trouble.
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Bought two different casual shoes. One pair arrived, missing the right shoe storage insert, which you get to keep your shoes in good shape. Despite trying both Customer Service and their email. All I could get was for me to send the shoes back. I tried desperately to point to point out that I wanted the shoes but I also wanted to care for them.… Read more
You just get, Return shoes, brick wall. I'd hate to actually need some serious CUSTOMER SUPPORT. They keep blocking my review on their site.
I bought three pairs of shoes online. Fast despatch and they were with me in 3 days… but courier left them outside my front gate in the rain. One box not properly sealed so got wet. I complained and they said their third party couriers were nothing to do with them. Also I should have stated in the order that I wanted the parcel left at the front… Read more
door undercover. Really…. Isn’t that just standard? I like their shoes but really disappointed in their lack of interest in my feedback.
Made an order online on 06/10, had no choice but to pay for express shipping. By the 08/10 I hadn’t heard anything about it being shipped even thought delivery should’ve been 1-3 days. Contacted them via chat on their website to find out what’s going on only to be told there was a glitch and the order was never sent to the website, instead of… Read more
sending it then and apologising they instantly cancelled the order and issued a refund, I said I wanted the order and they sent the link to their website and said feel free to order, after this experience I didn’t trust doing another order so instead they lost half the business as a store close to us had one of the shoes in stock so they got that order, even though when I went to purchase them they looked and the picture on my phone and instantly said don’t have them in stock, I said the website says you do, and when they checked they had the exact size I wanted, didn’t even ask what size before trying to tell me no. So I still was able to purchase the cheapest pair in person for a family member but wasn’t able to purchase for myself as I didn’t want to venture into the city for a pair of shoes, this was their chance to get my business back as I am really tough on shoes and wanted to give them another go but now they miss out.
I ordered two pairs sandals both unsatisfactory for my needs. Both returned in one parcel Refund in one pair only totally refused to accept that two pairs returned Be careful. Also reports from emergency department Abe X-ray department that sketchers are famous for causing falls They stick to floor Show details
i recd my order and i got the wrong colour , when i contacted Skechers they advised error was made in packing the order and was told to go to my local store to exchange or refund , At no time during the conversation offered a replacement . Was up to me to do all the running around . I will Never order again Show details
Ordered two pairs of shoes, they put in one bag and sent to me. Startrack couldn't deliver it as Skechers accidentally put two different tracking labels on the one parcel.. Startrack held it and contacted the sender (skechers) to confirm where they should deliver it... After 2 weeks startrack/auspost said they still couldn't get the delivery… Read more
center to respond to their emails... My parcel is in limbo, stuck in the startrack delivery center being held while skechers ignore them..
Very frustrating as I talk to skechers and they blame me or startrack i.e. that my deliver address was not deliverable to (which startrack say was NOT the problem) and not listening to me that it is being held i.e. that startrack launched an investigation and are holding it waiting on their response.
No shoes, no refunds and just waiting on skechers to stop giving me canned/standard responses and take responsibility for their mistake.. Will leave another week and launch a dispute through my credit card company, all could be avoided if skechers had basic customer service and actually responded to the startrack case...
On a side note startrack have been really good, keeping me informed about their lack of progress with skechers, even calling me to explain the issue.
Service is not gread when ordering on line. Despite being advised the shoes were in stock and could be priority delivered. I waited an hour past the due delivery date, only to then check the order and find it was rejected. But yes they did take the payment. No consideration for solutions. Only that I would have to wait 2-5 days for a refund. … Read more
When checking the website again, I could still place another order as it shows what stores have them for delivery, yet no solution, other than to go into the store, which I can't do as I have a badly injured knee. Hense placing the order. Despite my love for their shows I will not be purchasing again.
Dispatch and postage too slow – Bought shoes from skechers Monday morning paying top postage so they would get here Friday. Its Wednesday evening and they haven't even sent them. Unprofessional. Show details
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