SkyMesh NBN Fixed Wireless

After years of sketchy service and terrible support, Skymesh has now stepped up and provided a good service plus excellent support. I sincerely hope it keeps up. Show details ·  1

No problems with service, but concerns regarding Skymesh's billing records, after they effectively double-billed us. Many hours on the phone established that while I had records from Skymesh invoices of continual payments, backed by my bank's… Read more

records, the company's records showed we hadn't been paying since July last year. Cue a set of demanding emailed invoiced for the "unpaid" invoices. The matter went to Skymesh's Disputes process, and seemed to then get nowhere. After three weeks of this I contacted the TIO, and today, a fortnight later, it seems we have resolution. Sincerely hope they've improved their accounting at Skymesh!

David

I had a couple of issues whilst changing to the new speed plan. I expect this and am not concerned. After contacting Skymesh they really went all out on solving the issue quickly. All good now and still a very happy customer. Show details ·  1

Either completely uncaring ignoramuses or maliciously unhelpful - it must be one of the two. On first contact to get advice about a company account under the name of someone who left 6 the company years ago I was advised to ignore the bill and it will go away. The bill is on direct debit and cannot be cancelled - they block the ability to stop… Read more

paying them money for services which haven't been used in years.

With no prior engagement - after being greeted with "MOBILE, EMAIL OR ACCOUNT NUMBER??", when the response was a polite query for advice about what an innocent can do when receiving erroneous bills from Skymesh: "We are not at liberty to reveal any information". When reiterated "I just want advice, not restricted information - what can I do?" "Yes, just ignore it."

No investigation, no encouragement to provide context such as bill reference number (in fact discouragement of it by the first response). Uncaring and unhelpful, completely uninterested in painting Skymesh as pleasant to deal with. Trained to curl up in a staunch defense stance and be as unhelpful as possible the moment you say you haven't a mobile number connected to an account.

Really VERY disgusting reception. I will never use this company and I will go out of my way to advise against them.

2 HRS call waiting! Wasn't all bad – I live in semi remote Western Australia with no phone service at all! Around 2 years ago I had a Skymesh dish installed and was blown away, I was connected, the data speeds were fast, the price was reasonable and I was happy. No reason to contact them. More recently however I had a connection issue with what turned out to be a hardware setting in… Read more ·  1

the router after an update. Nobody's fault really. After getting the sales team on the phone within seconds I was transferred to tech support. 2 HOURS I waited!!! Far too long!!! It wasn't all bad though after the long wait Technical Guru Rees picked up the phone, in a matter of minutes he had solved the issue and we were working as one checking for any other dramas. Rees knows his stuff, which is great because I'm about as tech savy as an old boot. He didn't seem to mind that though he just slowed it down a notch for me and we got there. My connection is restored, my Skymesh service is back to normal and there is peace here again.

Installation Issues – I cannot speak highly enough of the help and patient assistance that Rees has provided me over the last couple of weeks. The NBN technician installed the NBN receiver & modem as scheduled but the Skymesh router did not arrive until at least a week later, so I could not test anything. Once it arrived, I connected everything per the instructions… Read more ·  1

but had no internet. At this stage I rang Skytmesh Support and after quite a wait I was able to speak with Rees. Using his detailed instructions we interrogated the system, including the wiring, port connections and finally the Skymesh Router settings for more than an hour but could not find the fault. Over the next couple of days there were more tests and finally Rees confirmed there was an NBN fault and decided to escalate the fault to the NBN. I had internet within 2 hours.

It was only Rees’ tenacity and patience that allowed us to overcome a very frustrating situation and resolve the issue in respectful and civil manner.

My email a/c has been bothering me for some time so when I was notified of a change come Nov 9th/26 I requested a teckie to fix it. Mary Grace took care of the difficult task like a true professional. Show reply

Eldrin was so understanding and very helpful with my enquiry today. I've been with Skymesh for 5 years now and will definitely continue to use them for my home internet. Show reply

Had trouble connecting to internet,was advised by Mary Grace to preform a few test while talked through the steps an came , to the conclusion we needed to replace the router, that was send out straight away quick instructions an install an back on line thanks Mary Show reply

Initially the service was great and issues were dealt with by real people from Australia, but now the fees have gone up twice in a short time and the speed is slow and intermittent, I am switching to a better provider.

If you enjoy repeating yourself multiple times, spending hours on the phone trying to resolve the most minute issue imaginable, and getting confirmation that something is sorted only to have that confirmation mysteriously revoked later, this is the internet provider for you! ;)

If there was the capacity to score a minus for this provider that's what they'd get from me. Skymesh has repeatedly overcharged us despite I'd say about 10 hours on the phone to their contact centre, promised responses, not followed up, been utterly… Read more

hopeless. The only thing that's any use at all is the internet service is okay. The rest of the company doesn't appear to be able to deal with paying back funds to customers they've overcharged within 10 business days but perfectly capable of billing them in a single day turn around. You know how Qantas was appalling during Covid with doing anything right.. that's what Skymesh reminds me of. I can't actually believe it is an Australian business because of the unethical and inept way it acts.

I am a returning customer having previously used their satellite offering. After an initial provisioning issue, the SkyMesh team resolved my enquiry in a professional, polite and enjoyable manner. Show reply

Was with this ISP but have been with another provider for the last 6 months. Ended up coming back to Skymesh. The service is just better & seems more reliable than the others. Customer service is very good & the support guy (Michael) was very clear at explaining things with quick follow up on my call. Show reply

I would have preferred that the email charge was described as a promotion rather than find out during the phone conversation. I get a reduced overall charge for six months and then will be subject to a price hike as I understand. I would much prefer a direct approach re impending price rises although of course the temporary reduction is welcome.

A big THANKYOU to team member MIKE for his assistance and advice in sorting out an intermittent internet assess issue for us today. a prompt response-- clear easy to follow instructions -- extremely helpful "can do" attitude. Show reply

I had a rather uncomfortable experience initially with one operator, but when I called back I spoke with Nash in Billing who was absolutely brilliant. I admit I wasn't very pleasant in the beginning, in fact I was probably downright rude, but Nash kept his cool and his calmness settled me as well. He was extremely helpful and nothing was too much… Read more ·  1

trouble for him. He sorted out my issue and made me feel very much more at ease. Thank you so much Nash, you were brilliant and one of the nicest, professional people I have ever had the pleasure to speak with. Thank you once again Julie

Micha was amazing. She was very knowledgeable and patience with talking me through how to reconfigure the router. I am very impressed with how quickly she got back to me. Job well done. Thanks again. Show reply

Was having issues with my service running out due to family using my computer when visiting and after they left had nearly run out of my auto internet plan for the month. Had issues with reconnection/additional b/with etc, thru my lack of computer knowledge. Rang Skymesh and spoke to Jeff. He was extremely patient and understanding, checked that I… Read more ·  1

had the correct info and re-assured me when I was totally lost about how to get my service back and running. Please let him know how grateful I was for his patience and understanding. Thank you, Jeff. Kind regards, Allie Frederick

Our fixed wireless 600 plan was being discontinued. I noticed online that ‘new’ customers were being given a significant discount for signing up to their new unlimited data plans. As loyal customers for a number of years, I asked Nathan if he could also show some loyalty and give us the same discount, since we had to join a new plan. He had it all… Read more ·  1

sorted in minutes. Nathan was very understanding and displayed empathy for our situation.

We are happy to continue our internet journey with Skymesh, as we value outstanding customer service. Thanks again Nathan. Your knowledge, support and efficiency are greatly appreciated.

Phoned Customer Service as we had used 67 percent of our plan usage for Skymesh, and spoke to Nash who was so helpful in updating our plan. Nash was such a pleasure to talk to and he has resolved our issue by suggesting a new plan. Nash was patient, understanding and very friendly. He explained everything to me and is a credit to the Customer service team. There was also no wait when I first called which is not normal and such a surprise. Show reply

After purchasing a new phone and wanting assistance to get wifi connected with many different people without the phone dropping out and having to ring back and start over again and again. I finally was gifted a very understanding tech support person called Dave. Dave was very understanding and patient for an elderly who does not understand all the… Read more ·  1

tech stuff. He guided me in lay mans terms and stayed until I was satisfied that everything was working and that I was happy with the outcome. WELL DONE DAVE!!! YOU ARE A VERY HELPFUL, UNDERSTANDING GENTLEMAN AND I WAS SO RELAXED IN YOUR GUIDANCE TO GET THE PROBLEM FIXED

My experience with Skymesh today was regarding internet outage. I was in contact twice and had the same online assistant Melody. Can't complain about the customer service even though my issue was not solved. The outage was, and still is an NBN issue not a Skymesh issue. Show reply

I contacted support regarding the insuing price hike that I couldn't budget for.. they offered me a 6 mth discount..which is in keeping with a current offer from their competitor.. Show reply

Mike was very helpful in fixing my issue. I did not wait long to get through and could understand him very well. Pleasantly surprised with my first support query. Show reply

I've just moved into a new home a few days ago and decided to give Skymesh a try. The process and service was excellent and Nash was very helpful and got the activation completed very quickly. Show reply

Served by NASH. He was very helpful and knew who to contact in the business to assist me with getting a username and password. Did not leave me on hold endlessly and kept me up to date on what he was doing. As a past customer for 12+ years when on my farm, I was excited when I was able to move back to Skymesh for my internet needs. I have always found the service to be exceptional, and the staff are very competent. Show reply