SkyMesh NBN Fixed Wireless

The service and help I received today from Dave was fantastic, he resolved our issues promptly and politely and went the extra steps to ensure that the issue had been properly resolved, thank you for making it a smooth process! Show reply

Either completely uncaring ignoramuses or maliciously unhelpful - it must be one of the two. On first contact to get advice about a company account under the name of someone who left 6 the company years ago I was advised to ignore the bill and it will go away. The bill is on direct debit and cannot be cancelled - they block the ability to stop… Read more

paying them money for services which haven't been used in years.

With no prior engagement - after being greeted with "MOBILE, EMAIL OR ACCOUNT NUMBER??", when the response was a polite query for advice about what an innocent can do when receiving erroneous bills from Skymesh: "We are not at liberty to reveal any information". When reiterated "I just want advice, not restricted information - what can I do?" "Yes, just ignore it."

No investigation, no encouragement to provide context such as bill reference number (in fact discouragement of it by the first response). Uncaring and unhelpful, completely uninterested in painting Skymesh as pleasant to deal with. Trained to curl up in a staunch defense stance and be as unhelpful as possible the moment you say you haven't a mobile number connected to an account.

Really VERY disgusting reception. I will never use this company and I will go out of my way to advise against them.

No problems with service, but concerns regarding Skymesh's billing records, after they effectively double-billed us. Many hours on the phone established that while I had records from Skymesh invoices of continual payments, backed by my bank's… Read more

records, the company's records showed we hadn't been paying since July last year. Cue a set of demanding emailed invoiced for the "unpaid" invoices. The matter went to Skymesh's Disputes process, and seemed to then get nowhere. After three weeks of this I contacted the TIO, and today, a fortnight later, it seems we have resolution. Sincerely hope they've improved their accounting at Skymesh!

David

I had a couple of issues whilst changing to the new speed plan. I expect this and am not concerned. After contacting Skymesh they really went all out on solving the issue quickly. All good now and still a very happy customer. Show details ·  1

Tech support after transferring to Skymesh from Dodo was excellent. Very short wait time. Transfer to Tech was instant with just 1 call waiting. Rafael was patient and very helpful bypassing the 24 hr connection and helping me in resetting router… Read more

and getting me up and running quickly so I could work. Am yet to check speeds and hence value for money! Says atm 53 download not 100.

We live in a suburb of Perth WA but it’s in a small rural pocket - but still a Perth metropolitan suburb! But you can't get NBN or any other fast internet connect other than Starlink (and I hate Musk so don't want to support him polluting space with thousands of satellites) or fixed wireless service. I thought I'd try Skymesh as they promised a… Read more

fairly good service at a fair enough price. Placed the order a month ago and was told that the soonest that they could install anything was 5 March - OK I can live with that. Then the 4th March I get a text to say we can't install this on 6 March but could on 5 March in the afternoon please ring this number to confirm. I called to them to be told sorry we don't actually have you booked in anywhere you should take this up with Skymesh. So around the loop we go and Skymesh cant get anyone at NBN to talk to them but promised to get back to me this week with an answer. The answer arrived today to say that the soonest they can do the install is 2 April - 2 months after the the initial order. I know that NBN Co has agreed service standards with all of its providers but no one seems to hold them to account for them - that's what happens when you have a monopoly on the market. NBN can do what they want with no comeback!

2 HRS call waiting! Wasn't all bad – I live in semi remote Western Australia with no phone service at all! Around 2 years ago I had a Skymesh dish installed and was blown away, I was connected, the data speeds were fast, the price was reasonable and I was happy. No reason to contact them. More recently however I had a connection issue with what turned out to be a hardware setting in… Read more ·  1

the router after an update. Nobody's fault really. After getting the sales team on the phone within seconds I was transferred to tech support. 2 HOURS I waited!!! Far too long!!! It wasn't all bad though after the long wait Technical Guru Rees picked up the phone, in a matter of minutes he had solved the issue and we were working as one checking for any other dramas. Rees knows his stuff, which is great because I'm about as tech savy as an old boot. He didn't seem to mind that though he just slowed it down a notch for me and we got there. My connection is restored, my Skymesh service is back to normal and there is peace here again.

Installation Issues – I cannot speak highly enough of the help and patient assistance that Rees has provided me over the last couple of weeks. The NBN technician installed the NBN receiver & modem as scheduled but the Skymesh router did not arrive until at least a week later, so I could not test anything. Once it arrived, I connected everything per the instructions… Read more ·  1

but had no internet. At this stage I rang Skytmesh Support and after quite a wait I was able to speak with Rees. Using his detailed instructions we interrogated the system, including the wiring, port connections and finally the Skymesh Router settings for more than an hour but could not find the fault. Over the next couple of days there were more tests and finally Rees confirmed there was an NBN fault and decided to escalate the fault to the NBN. I had internet within 2 hours.

It was only Rees’ tenacity and patience that allowed us to overcome a very frustrating situation and resolve the issue in respectful and civil manner.

I had an Outlook related issue which was resolved very quickly and with excellent explanations as to what/why the isue had happened and syeps that i can take if it occurrs again. Show reply

Am impressed with the response I got from Jerry in support. Not only did he respond in depth to try solve my problem, when I emailed him back to say it was may fault with the password, he responded again immediately. Very impressed Show reply

My recent account query with the chat function on the Skymesh website was great experience, their customer service team are very helpful and solved my speed issue with an upgrade with ease. Thank you Melody for the help and quick response. i would recommend this service for internet. Show details ·  1

FOR THE LIFE OF YOUR CHOICE DONT CHOOSE SKYMESH!!!! Had problem for the last 1 and half been with them for 4 years with no resolution paid for the top tier speed of 400mbs and never got more then 80mbs had multiple drop out constantly during the week where it would drop out for hours and would have to ring them to refresh the service payments… Read more

automatically debit out of my card with no issue but never had a follow up about my poor speeds, I asked to cancel after being with them for 4 years but they won’t refund any unused months and say I have to give 30days notice which I think is poor customer service I won’t ever be back The customer service gave been very unhelpful and just think the problem would go away on its own, this internet provider has caused me so much stress I hope no one goes with them and go with another provider or just go starlink

Really poor customer service. I applied on 23th Jan 2026 for wireless internet connection for activate connection start from 27th Jan 2026 at my new home but on 28th Jan it was not working then I did call them they told me first time the prob will be fix in minimum 2hr to maximum 48hr but still I’m waiting for it today 31th Jan 2026 so it means… Read more

almost 5 days still they said it will be start from Monday may be.. so really disappointing so guys don’t choose it please

When asked them to put a new service on port 1 of my NBN NTD they instead cancelled my current NBN servers on port 2 which I never asked them to do, they never sent me a welcome Email or anything via Email/SMS or call what so ever so had no details about what was happening or even my customer/account number. A day later my NBN service stopped… Read more

working on port 2, then 5 minutes later I get an Email from that provider advising it had been cancelled. I'd realised Skymesh had then completely screwed up my order, tried to call the orders team at Skymesh, on hold for 1 hour, and then I was finally at the front of the queue, they hung up on me. Had to speak to the sales team who only take 20 seconds to answer to ensure they can rip off as many potential customers as possible and raised this with them, they never called back. Then spoke to tech support who blamed my BYO router (I'm an IT engineer so this is childs play) for half an hour was told it's all fine and activated and it's because I've misconfigured the router or the router has an issue (not the case, as it was working up until they cancelled the service). They said I need to wait 24 hours before they escalate the issue which I thought was insane. Of course still nothing the next day, spoke to them and tore into tech support who said they'd get a supervisor to contact me, which they did and they were in Australia at least, the thing was their level was what others consider first level tech support so he still wasn't across much. Said to leave it with him after telling me 1000 details about everything, and the next day in the afternoon (over 48 hours later) the service was online. I went with Skymesh to get onto their 100/20 Fixed Wireless NBN plan, and now am only get 10/10, I came from Exetel on a 75/10 plan which I was getting 70/10 out of them which I thought was good but an potential 10 up will be great for working from home. Anyhow I've signed up with MATE now which are the best NBN provider I've dealt with to date (took 7 minutes to activate the service on the port I asked for), the only thing that wasn't an issue was cancelling with these clowns, and I bet they will still try and charge my credit card even though they have a 30 day satisfaction guarantee

Amy is fantastic, she went above and beyond to get me hooked up and didn’t give up. Company’s I tried before got address wrong and put in the too hard basket. Amy saw it through. Thank you Show reply

I had a couple of small issues, connecting to Skymesh which is not normal. After jumping on Skymesh Chat, Melody talked me through a process which worked and the problem was rectified. Thankyou Melody. Show details ·  1

Activated previously cancelled skymesh internet. Within 48hours it was connected. Rang in to get the password. Went to Mary who who professionally outlined I needed to transfer to technical support. Jeff was very helpful and provided password and assisted me with connection to 2 x laptops and 1 x mobile. Very polite, professional and personable. Show details ·  1

Melody was very patient and helped me organise and update my account details with Skymesh. She couldn’t have been more friendly and went the extra mile to get the issue fixed. Thanks so much Show reply

My call was taken immediately. Mike was very helpful, patient & main problem resolved. I decided to replace a router, he referred me onto the next team. Very happy with support today Show details ·  1

During the order process, I selected the Tenda router that only comes with WPA/WPA2. Once I was setup, I identified I needed a router with latest Wi-Fi security protocols. An online chat with Melody quickly identified my need for the newer Netcomm Router. Order placed and I should epect it here in a day or two. Melody was very responsive during the chat and reached back to her tech team as needed. Great customer service. Thank you. Show details ·  1

Just got connected today, had to get in touch with tech support as network not showing up. Resolved problem easily. Rafael was extremely helpful, patient and easy to understand. Speeds excel my last provider. So far so good, easy to contact and they are ready to support. Show details ·  1

Thank you, Mary Grace. You were professional and have a lovely, calm voice to assist people. I was flustered at my end but hearing your positive voice calmed me. And you fixed my problem. Thank you. Show reply

Michelle was amazing, I don’t have a lot of knowledge about computers and routers! She managed to explain everything so I could understand and troubleshoot with her to get our internet working again! Show details ·  1

FINALLY, after 26 days, Raphael, the third Skymesh person who has attempted to solve my issue, has successfully reinstated my email send function. THANK YOU RAPHAEL for your patience and amazing support to make this happen. 10/10 Raphael. Show reply

Mary Grace was SO helpful with my enquiries about my emails and other computer support I asked her about.If Skymesh could have other helpers like her--that are easy to understand--it would be a better world!! Thank you Mary. Show details ·  1

I was not impressed initially, as getting connected proved very frustrating and slow but when the system was finally up, I did receive excellent help from Rafael, he was incredibly patient and understanding, particularly when the router I inherited proved to be faulty, he put up excellently with my deafness and slow progress between my computer room an the router . I was very impressed Bro Palmer Show details ·  1

Skymess were utterly unable to get NBN to do its job. Swapped to Skymess with a 100 MBPS plan, got virtually no increase from the old 12.5 MBPS. Spent 3 months trying to work with Skymess techs who just gave me an endless runaround doing tests that supposedly the NBN required. Eventually dropped Skymess for Starlink, sooooo much better and much easier. STILL waiting for NBN to reply to my official complaint. Show details