Rude Customer Service
I contacted this company through their website and they called back. I explained the nature of my property to the operator and the NBN connection but she spoke over the top of me. She then said my
Property was not in the system and I had to get the longitude and latitude. I told her another company told me it was in their system so I may need to call them. She then immediately hung up on me. Terribly rude, I would not recommend this company if this in an indication of how they treat potential customers.
I have been using Skymesh for almost two years and never had any problems at all. Good speed and good connection and very good plans which aren't expensive. I'm hoping that i can stay with them when i move house soon....if only i could get in contact with someone...sigh...
Excellent Customer Assistance from Jazz
Jazz supported my query without any difficulties whatsoever, and to a level that exceeded my expectations.
During a request for connection speed assistance, Jazz was able to provide excellent assistance due to her exceptional product knowledge, and fantastic customer service. From a very happy customer.
Fixed wireless nbn
Instalation was within a week and the installer went to a lot of trouble to ensure we had the best position of our fixed wireless on the roof. Internet speed is very good and no dropouts. It is great to be able to deal with Australian, local people over the phone (helpline and initial call with questions), very helpful and very easy to understand. They said my router would be plug and play and it was. I am not overly computer literate :) so this was the easiest and best internet connecttion I have ever done.
- NBN 100 (Standard Premium Evening Speed)
- Verified customer
Great Company, Good Speed!
I was connected via NBN FTTP with Skymesh and never had any service issues which required me to call tech support. Constant connection which delivered great speeds during the day, however evening speeds on Friday and Saturday night seemed to diminish.
Great customer service
Great to be using a company who does not have long hold times when you phone the.
The staff are always helpful.
No lock in contracts and I love that you can buy extra data during the month.
- NBN 50 (Standard Plus Evening Speed)
- Verified customer
Unreliable Service and Non-existent Customer Support
26/03 - NBN service "accidentally" disconnected by Skymesh
27/03 - NBN is back online by the next day after calling the call centre
5/04 - NBN service is "accidentally" disconnected again
6/04 - 16/04 and beyond - this time the service is unable to be put back online. Almost daily phone calls to different Skymesh reps who claim the service will be back online the next day. However, the service never comes back online and we are never called to be told otherwise. It is clear the issues with the call centre is systemic given the amount of times/r...
VCE Student failing due to poor internet service
Our VCE student is unable to access the internet service required by his school to study. We have Satellite nBn Sky Muster maximum plan and it is useless! It has been hacked into on two occasions and our 140gB used in a few days leaving us with nothing but the account to pay for. We have to drive to my sister's and he virtually has to live there to use her unlimited, speedy and reliable internet with iiNet.
Sold my contract without consent
This review is currently pending outcome based of a technical fault. I'm going to see how Superloop responds and if the fault is resolved swiftly or not. If not, I'll repost what I'd previously typed up while waiting on hold to faults. If the fault is resolved, I'll likely delete this review. Let's see how we go...
Thank you for first rate service
I have not had any drop outs, the service desk were extremely helpful. Dealings with the company and the installer were perfect.
So Far everything that was promised has been delivered up on.
I've been with Skymesh almost since inception (Over 15 years). Although they dropped off a bit when Paul Rees left / sold the company they are still "BUCKET-LOADS" better than the BIG Mobs like Telstra & Optus.
Now called superloop internet
I had skymesh for nearly 2years and received unlimited netflix and standard evening speed for around $69 a month. Since they were bought out by superloop and the transfer has been complete they said my price will go up and in the last 2 weeks for at least 3+ nights a week i cant use the internet between the hours of 7pm-9:30/10pm. The only time i get to myself after the kids go to sleep i cant watch netflix or it will suddenly drop out and wont connect until past the prime time slot, which is bed time. Being a single mother i can not afford to ...be paying for internet that i can hardly use. We are not a 3rd world country, this is honestly unacceptable for australians. Ill be cancelling as soon as i find a great provider. Superloop are honestly the worst ive ever delt with.
Good service- very little outages
We have had Skymesh satellite NBN for about 4 years. Transferring to new location with an active NBN. 2 emails weeks in advance of move not answered for more than a week. Phone call - spoke to an Australian! Very helpful, sorted out the transfer, all set. Then email comes from someone else wanting proof of occupancy- apparently a legal issue- but how do you prove right to occupancy when. You haven’t moved in yet? Finally sorted with a few more phone calls, service up and running 2 days later.
SKYMESH ARE THIEVES
Moved house, called to cancel Skymesh NBN, charged another $60 because I didn't give them 30 days notice. Apparently in their fine print. What a rip off ! Put a complaint in with TIO.
We have been a customer of Skymesh for many years through satellite to NBN which we were lucky to have in rural Victoria back in 2014, and now connected up here in Queensland. The service has been reliable, dropouts are rare and any issues or inquiries have been responded to promptly either through email or phone call.
No allowances made to accommodate customers
I have been using Skymesh since it was first moved to Darwin and it has been mostly steady. However, this month I ran through my data allowance and Skymesh were unable to accommodate a (paid) data reset or an early end to the billing cycle so that I could continue using the service. With data packs being $1/GB they are not economical to purchase for an extended period of time and so I have really been given no realistic option to continue with the company.
NBN FTTB Faultless
We have been with Skymesh for a year now, with FTTB in the Melbourne. Signup was great, and they continually matched competitor prices within reason. Great phone support and staff. Connection always reliable, we use Netflix 4K alot and its been very good.
Upset that Skymesh NBN is finishing
I've used numerous service providers over the years with mixed success. After being a Skymesh customer now for a number of years, I felt I had finally found an efficient, reliable and accessible company to deal with. All my experiences with Skymesh have been nothing but positive. Unfortunately I recently received email indicating that Skymesh NBN has been sold to another company. As yet the new company, Superloop cannot provide me with a comparative plan. Apparently I have to wait for a follow up email. Service providers have a very bad reputation. From me, Skymesh does not and I am frustrated that I am being forced to leave and undertake the very onerous process of finding a new SP.
- SkyMesh NBN
- Verified customer
Was perfect, then they decided to turn it off for no reason
On Thursday, SkyMesh decided to cut my net off for no reason (despite it being paid up to date). When I contacted them, they told me that it was "human error" and would be resolved straight away. Despite multiple calls, it has taken until tonight to finally get them to turn it back on. The reps constantly promised to have it resolved by close of business and each time it was not. Last night when I called, I waited on hold for almost 30 minutes before my call was cut off as they had closed.
The service was good, but this is my second major issue in less than a month, both times leaving me without net for 4 days and both times with no compensation from them for the delays in getting it restored.
Just moved in.
Just moved in and Skymesh have been most helpful in getting the job done right first time. Second time we've used Skymesh and each time they have been terrific. Can't fault them!
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