SkyMesh NBN Fibre

Nicky helped me on the phone reconnect my internet wifi after a power outage. He was extremely helpful and very patient and I'm very pleased with the service, very polite and informative. Thanks so much. Show details ·  1

Do not use, my download speed at night was 6Mbps. I rang and complained was told nothing they could do, they could only deliver what NBN provided. Had to cancel as the buffering was ridiculous. Now they charged me a month cancellation fee for a… Read more

service they cannot receive. Customer service never call back and cut you off. Never used this company

Jerry from Skymesh has provided me with a most excellent service. Jerry was able to talk me through all the steps I needed to bring my internet service back online. She was very patient, took the time to explain what I was doing and how it was going to assist me with my end goal. Jerry is a superstar! Show details ·  1

Excellent assistance – I was pleasently surprised by the helpful and cheery assistance I received yesterday. My issue was fixed quickly, and internet restored! Thank you so much! Show details ·  1

Perfect I have no complaints whatsoever – The connection is great, I have had no dropouts, the company always answers my concerns quickly and fixes anything I have issues with. I would highly recommend the service to other prospective users. Show details ·  1

Double payment taken for a modem, broken modem the first time. Had to fight with someone to get a refund for the time from when you couldn't offer the internet. Then, the "manager" didn't apply said credit. Changed to the higher plan, youre now trying to charge me a full month of the higher speed even though I paid for a full month you haven't… Read more

refunded that. It has all been applied for. You haven't done it. I will be going to the ombudsman tomorrow morning. High speeds are great, customer service is shocking.

Was on hold for over 2 hours and still couldn't get through, and there online chat was the same, As a new customer I'm not very impressed by the lack of service I am paying for, There is heaps of other providers out there I'd choose any of them before choosing this company Show details

Worst internet provider experience – If I could rate a 0 I would. WORST DECISION EVER GOING WITH SKY MESH. They have been nothing but cause issues throughout. Even after cancelling my service I’ve been charged TWO MONTHS ON because of “invoicing errors”. Save your time and get Starlink. Show details

Had nothing but excellent and consistent help from Skymesh. Product perfect and Jerry from skymesh was extremely helpful, reliable and informative. The installation was fast and I can’t recommend this company enough. Also, most importantly they were so much cheaper than everyone else. Thanks skymesh. Show details ·  1

Poor speeds with 100% latency – Absolutely not what I was told by the sales rep. The speeds are not what is advertised, at all. 1080p on youtube, forget it! Online gaming, Not a chance! Latency is 100% and that is pretty bad. Ping for an asian server 500..I have since cancelled my plan and now have to find someone else who can actually provide what they say...I reckon I might find a one eyed pig that grants wishes first! Show details

Appalling and Amateur - Avoid this company – If I could rate them lower I would. I called them 6/5/2024 to change from my current internet provider. I asked if I could use my current modem(told them who I was with and the modem) and what the process was. Told me it would all be transferred seamlessly, it would take 2 days. Based on their information I proceeded. I never received any… Read more

confirmation emails, they disconnected my internet at 2pm. No notification or confirmation of service or any other details. I called their tech support, on hold for 1 hour 45 mins, spent another 1 hour with a so called tech support. First they said it was ready and as a one off they would help reconfigure my modem, then they said the modem wasn't compatible, then they checked and my service wasn't connected at all and had to cancel the order and reorder the service as it wasn't done properly, it would take 72 hours and I needed to buy their modem. No one to escalate to. I've cancelled my order. Left without internet as I couldn't reconnect back to my existing service. I chose them as they were recommended and an Australian company, resulted in the worst experience I've ever had. I'm not calling it service as I received none! This company is a bad joke.

They took your money even you cancel tye service – I have spent countless times trying to get through to accounts to cancel my subscription but no one ever answers the phone or returns my emails. When I finally got through to someone he said he would cancel the service and credit amount taken, no joy they still took out another payment and do not appear to have cancelled the service. They are quick to sing you up but don't want to speak with you once you have to cancel! The worst ever. Show details

Fantastic Internet service – Never had an issue with the service. A great option if you don’t have phone lines or if you live in a remote area. Fast reliable internet service. Highly recommended. Show details

heaps better and cheaper than any other service that is available in my area – find that everything loads so much faster and no drop outs. Communication with Skymesh is great and so very helpful. I would recommend Skymesh to anyone who would like a hassle free internet experience Show details ·  1

An absolute joke – The skymesh service is a joke. 4+hrs on hold to talk to tech support only to be told they can't do anything. We were averaging 70gb a month for 4 years through our previous provided which somehow has jumped to over 100gb in 20 day's. The phone operators don't even know their complaints process. Will be not recommending this company to anyone. Show details

Poor customer service – Service is ok After sales service ….. belligerent arrogant condescending 90 minutes wait to get to tec support to be treated as if the issue was my fault. Not a good start to the year long process Customer support their is none Show details

Worst service ever. Hold times just ridiculous. Do not bother – I have signed up with skymesh nbn and it has been nothing but a nightmare. It still isn't connected. I have requested service ticket, call backs, emailed and called and have spent over a week trying to get on hold. However the sales line is still more more happy to pick up after a few mins of being on hold. The technical support, you either wait… Read more

for hours and hours to speak to someone which I did to then only have them hang up or line cut out then you don't even get a call back. So you have to go through whole process again.

They are more then happy to send my bill and make sure I pay that on time. Which I won't until I actually get it working.

And they call this the NBN? – Numerous outages, regular modem resets required, and several equipment failures. Put simply unreliable and slow. Not fit for purpose IMHO. Support line wait times typically over an hour. (often #20+ in the queue when answered). Then you wait days for an NBN tech to come and fix the system. I(often replacing some cheap junk from the install -… Read more

their words). When it does work data is expensive and slow compared to real NBN. Overall it is slow, expensive and poorly supported. How can any first world nation call this an NBN service? I get better in the 3rd world places I go for work. And we only live 55kms from Melbourne's CBD. What a joke...

Discusting customer service allocation – Expect to place your life on hold for over 1hr and 30 min. Each time you get cut off or need to talk to skymesh. Disgusting wait times. No call back service. The text to telp service does not work and emailing in,im still waiting, been a week with no response!!!! What, where is the money going in this company, certainly not on helping existing… Read more

paying customers with a dodgy service. But if your a new customer their phone pics up pretty quick to get your money!! But they cant help with existing customer issues.

Internet connection on rural location unreliable and bad customer service – Since about 4 weeks we are having real trouble with our internet connection in rural Tasmania, I tried to ring, message and FB message Skymesh and requested several call backs to resolve the issue. All I am getting are excuses about how busy they are and no solution. No call back or anything. Despite almost daily requests. Calling the hotline ends… Read more

up being on hold for over 1hr, which I don't have the time for. The internet connection is so unreliable and slow it's almost impossible to work from home. It has dropped in speed and reliability over the past few months to the point where it's hardly a connection at all. They still get their monthly fee on time each time and in return I don't get anything. Unfortunately they know we don't have an alternative provider where we are and they use this knowledge to their advantage. As soon as there is an alternative, we will change straight away. Absolutely not to recommend.

Satisfied customer – I have been with Skymesh since the days of the old satellite. During that time you have provided superb service despite Covid and the occasional technical difficulty. Your pricing is fair & affordable and, when necessary, your help desk are swift, knowledgeable & friendly. Thank you Skymesh.  Show details ·  1

Rude Customer Service – I contacted this company through their website and they called back. I explained the nature of my property to the operator and the NBN connection but she spoke over the top of me. She then said my Property was not in the system and I had to get the longitude and latitude. I told her another company told me it was in their system so I may need to… Read more

call them. She then immediately hung up on me. Terribly rude, I would not recommend this company if this in an indication of how they treat potential customers.

No complaints! – I have been using Skymesh for almost two years and never had any problems at all. Good speed and good connection and very good plans which aren't expensive. I'm hoping that i can stay with them when i move house soon....if only i could get in contact with someone...sigh... Show details ·  2

Excellent Customer Assistance from Jazz – Jazz supported my query without any difficulties whatsoever, and to a level that exceeded my expectations. During a request for connection speed assistance, Jazz was able to provide excellent assistance due to her exceptional product knowledge, and fantastic customer service. From a very happy customer. Show details ·  1

Fixed wireless nbn – Instalation was within a week and the installer went to a lot of trouble to ensure we had the best position of our fixed wireless on the roof. Internet speed is very good and no dropouts. It is great to be able to deal with Australian, local people over the phone (helpline and initial call with questions), very helpful and very easy to understand.… Read more

They said my router would be plug and play and it was. I am not overly computer literate :) so this was the easiest and best internet connecttion I have ever done.

Great Company, Good Speed! – I was connected via NBN FTTP with Skymesh and never had any service issues which required me to call tech support. Constant connection which delivered great speeds during the day, however evening speeds on Friday and Saturday night seemed to diminish. Show details ·  1

Great customer service – Great to be using a company who does not have long hold times when you phone the. The staff are always helpful. No lock in contracts and I love that you can buy extra data during the month. Show details ·  1

Unreliable Service and Non-existent Customer Support – 26/03 - NBN service "accidentally" disconnected by Skymesh 27/03 - NBN is back online by the next day after calling the call centre 5/04 - NBN service is "accidentally" disconnected again 6/04 - 16/04 and beyond - this time the service is unable to be put back online. Almost daily phone calls to different Skymesh reps who claim the service will be… Read more

back online the next day. However, the service never comes back online and we are never called to be told otherwise. It is clear the issues with the call centre is systemic given the amount of times/reps we've had issues with. It lacks accountability for solving issues and each rep doesn't do what they say they'll do (i.e. call you back or follow up with NBN) which adds to the frustration. Yes, understood there are 3rd parties involved in setting up a connection but ultimately Skymesh should be accountable and not require the customer to call daily before anything happens. In fact the last rep told me they "can't guarantee what other staff members will do" when I asked if I could be advised when an NBN tech would be coming, showing a lack of basic processes expected from such a company. Don't let the Australia based call centre fool you into thinking you are getting better service, as its certainly not the case. Much better service available elsewhere at even lower cost providers (even Exetel has better customer support).