SkyMesh Sky Muster Plus NBN 25/5 (Standard Evening Speed)

When it’s working it works well. For some reason after many years I started having connection issues, skymesh was onto it fairly quickly. A very special thanks to Jerry who went above and beyond to make things happen, a good experience and a lovely person to deal with, thanks again Jerry Show reply

Upfront - had no problem, till i had a problem, then they are completely incompetent. Hours of phone calls and i mean hours, promises that just didn't happen, service out for over 12 days - so i cancelled service - of course i had to pay an extra month as apparently it takes that long to do - funny how it was tuned on in hours????? Then the… Read more

cancellation didn't happen - so i was charged again, another 1.30hrs on the phone, no one knows why it wasn't cancelled - it was sheduled to do????????? This time - amazingly, they could cancel it immediately - so it doesn't take a month - WOW. Promised a refund on the unauthorized charge - told it may take 10 days - funny how when they are taking the money its instantaneous but refunding takes for ever??? Guess what - yep no refund - so again 1.3hrs on the phone and yep - do not know why - its was scheduled for refund - just like it was scheduled to be cancelled - still chasing - still dont have it - seriously use Starlink - better service - instant actions - instant results - plus massively faster.

Less than Dismal customer support , this service never achieved the speeds advertised, upgraded modem , router to no avail!! Spent hours of my time going from one department to another, mostly overseas and very hard to understand. I believe it’s… Read more

designed to be difficult. The upward creep of the service charges is deceptive in my opinion Down graded and then they charged for both services. Don’t do it . I Opted for Starlink now it is more affordable and reliable .

I reached out the Skymesh team to ask some questions regarding my router which is a few years old. Rafael was fantastic in checking my system settings and the speeds (tested using the Skymesh Sprrd test) with and without the router to ensure that… Read more ·  1

there were no other underlying problems before I considered an upgrade. Thank you for your time Rafael.

I hit trouble with sending emails. I was totally lost. Jeff B took over and fixed it in minutes, after putting up with my slow and lack of understanding. Thank you Jeff B and keep up the good work for others. Show reply

I've been with skymesh for quite a few years it was the first time that I've contacted tech support for a long time.... It's taken a serious dive in 2025 with the customer support person from an Asian call centre throwing a mini tantrum. Show details

Assisted by Ernest in Tech Support today. Ernest solved a problem within 5 minutes that I have been having with my Skymesh webmail, that has been ongoing for a couple of months. Extremely pleased with his service!!! Show reply

Jeff has helped helped me to the max He was understanding patient polite and continued explaining until i understood and that I had service There is not enough stars to give him Thank you Jeff Show reply

I received a new router from Skymesh in late January as my old one was kaput! It arrived and my husband set it up but after a week or two of struggling with slow internet connections - or NO connection, I decided to ring Skymesh. "Jeff" was my technical support person. He was EXCELLENT! Patient and helpful and phoned me back after our call dropped out. Thank you Jeff - I am up and running with speed and efficiency! Show reply

Absolute rubbish. We’re in the Scenic rim and it’s slower than original ADSL. Extremely disappointed after several tests. They basically said well I guess you need to find another provider. Show details

if your a gamer this wifi is not for you im at 600 ping playing ROBLOX of all games. Dont buy this wifi its the worst ive had it for 2 years now and the ethernet port has stuffed itself over. and they dont answer my calls when i ring them about product issues. DO NOT BUY! Show details

I was a Bordernet customer for a long period but once with very good service but once Skymesh took over the level of service is non existent, I have made numerous phone calls over a period of 6 months which just ends in frustration, the same answer " we are working on it". I would not recommend this provider to anyone, if I could pick lower than one star I would

I was having problems with my outlook email where I could receive emails but couldn't send them. Jeffery B spent a lot of time trying to repair problem, but in the end, it was a Microsoft problem not a Skymesh one. I would like to thank Jeffery B for the time he took and the end result, it was very much appreciated, and he was very professional in the way he conducted himself. Thanks Jeffery. Show reply

The young Man I talked to was very helpful and made my phone call short and I achieved my goal. Only lost one star because of the company he works for couldn’t quite match the competition. Other than that great Show details ·  1

I bought a router from a local shop about a year ago. I called SkyMesh recently to help me set it up because it wasn’t working. I spoke with a lady named [Name Removed], and she asked me to do a whole bunch of things to get the router sorted. After we connected all the cables, the internet still wouldn’t work. [Name Removed] then told me to jump… Read more

onto the modem page and change some settings. After what felt like ages of troubleshooting and tinkering with the modem settings… STILL NOTHING WORKS! [Name Removed] was getting frustrated with me because we just couldn’t get it going. She eventually told me to call NetComm support. So, as [Name Removed] suggested, I rang NetComm the next day and did more troubleshooting with the router. Unfortunately, the router was already busted, and for some reason we couldn’t change any of the settings on it. I was told there were settings in the router that SkyMesh shouldn’t have changed or removed. Now I’m stuck with a faulty router and no internet connection!

I get what I pay for and I am very happy with my Skymesh Skymuster plus service. After a recent hiccup with the upload speed on my service I contacted Skymesh who then put me in contact with their Technical Support staff who were absolutely wonderful and very proactive in getting my speeds back to normal ..... Thank you for your fantastic customer service Mischelle ... went above and beyond !! Show details ·  1

Jerry (Skymesh Technician), was very patient & helpful in restoring our wireless internet connection back into our new laptop. It took well over an hour to sort out the problem, however Jerry persevered with me by going back & forth between our desktop computer & our laptop many times to finally fix the issue we were having & then testing other… Read more ·  1

connections to make sure the wireless was working properly in all our devises. Thank you, Jerry, for all your help, much appreciated.

Skymesh have decide that they will charge by default ignoring messages phone calls(if you ever get through) and emails. The only way I could get them to respond was after making a complaint with the ombudsman and then they denied I had contacted them months before they reckoned. This company should not be allowed to operate. The Minister should… Read more

threaten them with license removal if they won't improve their customer service. I have been stuffed around with no service old failed equipment and lack of service all while trying to sort it out. It has even had health ramifications due to remote area and stressful interactions with their useless staff. Dont believe a word they say and keep your fingers crossed the ombudsman can get some of your money back. If I had the funds I'd run them through the courts and if I lived closer to their office Id tear it to pieces. Do not deal with this company they are shockingly useless and a blight on the industry.

Just a new customer, but so far so good. Everything works as it should and up to expectations. Price is competitive and people I have dealt with have all been pleasant and helpful. Show details ·  1

Very poor internet. Low quality, we were told the chosen plan would be sufficient for our needs. Only 2 people using it. Lots of buffering when trying to load a movie, sport is totally useless. I was contacted by someone from the "feel good department" to see how satisfied we were. When I explained our problem she told me she would get someone… Read more

from tech support to contact me. This did not eventuate, no surprises there. Now looking for a decent provider

Internet speeds where never anywhere near what is quoted even when on their fastest service option. Debited amount regularly increased in small increments without any notice. Call centre is pretty bad. Waited on hold to cancel and gave up after being on hold for over 1.5hrs. Sent an email instead with a reply saying I need to call instead. Tried… Read more

calling over a number of days again with no luck. Finally recieved a call back from a gentleman with a very poor customer service attitude making sarcastic remarks stating that I should of notified them earlier and I have been billed for the following month and cannot recieve a refund for the unused balance even though I had been trying to contact from the previous month.

Do yourself a favour and just pay the now little extra and get star link. You'll pay about 25% more but get about 10 x the speeds and much more reliability.

This mob is just taking advantage of the market and think they just all don't know any better.

I changed from Starlink to Skymesh and I haven't stopped smiling. The service has been prompt, efficient and friendly. The pricing is good. And best of all, I can speak to a friendly helpful human when I have a query. Show details

I connected today to use SkyMesh for work purposes, the connection was not the best as delays were experienced. The main issue is my partner on the phone and live chat most of today trying to get a simple email confirming my account information and static IP address, this was patiently explained today to different members of your company, we are… Read more

yet to receive this email, there was also the promise of a call back that was never received. After one day i am already considering going elsewhere if this can't be sorted out.

We would appreciate being contacted as promised by your team.

First up, Skymesh provides a great product at affordable prices to people like myself whose remote location means satellite is all there'll ever be. High bandwidth, 21.9mbps download, the only time there are connecting problems has been electricl storms, I recommend their service. Support, however, is abysmal. I was told, by Skymesh, that if I… Read more

purchased a new wifi router from them I would be able to get support setting up its more complicated features. Like its internal VPN feature.

The Tenda V12 router is excellent value for the price, but when I contacted Skymesh support for the promised after sales back up, I was told "We will not assist you to set up your internal VPN, but you're welcome to do it yourself, have a nice day"

This is totally unacceptable, there's nothing I can do, there was nothing the representative on the other end of the live chat could do, this is blatantly lying to a customer to get a sale.

You know you can do better Skymesh, I'm now considering paying 3 times more for Starlink.

Excellent service, just had 'Luke R' there phone set up/tec helper on the line, super easy to work with, called me back, just felt good to get excellent phone help. I've used Sky Muster for years, no fuss, no bother, It just works as it should. phew. ;) Show details ·  1

Useless – Absolutely the worst company I have ever dealt with for anything. Was installed 10 days ago and still no internet. After multiple phone calls and emails, over 6 hours spent on hold, a couple of hang ups and a couple of tech support promises, I have pulled the pin today. Enough p*ss taken, I reckon.