SkyMesh Sky Muster Satellite

On two occasions in the last month I had need to contact support because I could not connect to most websites. I purchased a new Tenda router thinking that would help but no such luck. I am at the point of looking for another provider, which is a… Read more

shame because I have been with Skymesh for about 18 years. Previously the the support was great but lately it is poor. It seems like the support has been outsourced.

A few years ago they were not bad although they did tell me that the satellite connection could be sketchy if weather is cloudy, raining, hailing, snowing (relevant for me in snowy mountains), sunny or storms. I replied with, "so best to have a nice… Read more

day with some blue sky and light fluffy clouds". She laughed and said that's about it, in an Irish accent. They mostly used backpackers in Queensland on the phone in those days. Now it has moved off shore to the good old Philippines and the service is as as you would expect. Dreadful.

My latest issue has been that after endless drop outs and inability to connect I moved to Activ8Me (who have been great and supplied what I signed up for). I then obviously tried to cancel my Skymesh account. That has not taken and as they required auto credit card payments that they take a month in advance, the debits have kept going. They also told me when I was cancelling that they require a full month in advance to cancel. So, that cost me the rest of the month and another. They then confirmed a final payment date and final payment of $12 by email. I then received a notification by email of the next months full payment. I called and could only talk to Arnold (you guessed it), Philippines. He seemed to me to have no idea of what he was doing and offered a refund which did not happen. His maths seemed to be rather lacking also, as the amounts were always higher than they should have been. Instead another payment was taken. Spoke to him again today at which he claimed the refund was late and this is why the NEW payment was deducted. Can't even comprehend that. I have twice asked for a supervisor to contact me as he ([Name Removed]) is never in when I call. No luck there. My only action I can see is to cancel my credit card and take up the previous debits with an Ombudsman, or even try small claims court. Have had success with the court in the past as they then have to appear out of state and or send a costly lawyer - I have it all in writing - so that may work.

My message is - GO ANYWHERE ELSE but Skymesh - they all use the same satellites and NBN connections and just resell. ALSO - read other Skymesh review accounts.

Update - [Name Removed] did contact me and seemed to speak in a manner as to let me know he had less than zero interest in the situation. Assurance was given that a new refund would be processed immediately and he managed to disinterestedly say goodby (all on recording I might ad). I have since received another credit card bill as I left it un-cancelled just to receive the refund. As expected - NO refund. Time to cut my losses and cancel the card - the only sure way to stop deductions as I have been told before that it is only the payee that can cancel an auto deduction - watch out for that one!!!

Last update - a refund of forty something dollars finally showed up. I don’t believe it is enough, however card cancelled and Skymesh is now gone from my life.

Placed order, told skymesh dont need to have satelite installed for 6 weeks. They rang the next day and tried to force an installation within 3 days. Strange remote trades person. Skymesh took $119.99 for modem, sent modem. I cancelled service and… Read more

sent back modem for refund as told. They got in mail on August 6, today Aug 25. still NO REFUND. Rang 6 times cut off 4 times, on hold 3 hours last time, told refund within 3 days, that was 3 weeks ago. Received refund 27.08.25. Their delays and long hold on times are biggest problem.

I had an NBN issue. Everyone I spoke to was helpful. I live in the country and a tech was here within 4 days (there was a weekend included) I was extreamly happy with the service on a whole. Everything is working well. Show reply

Technical support assisted me to reconnect to the internet. The tech was very supportive and the connection was successful. Unfortunately being rural South Australua signal is not good. Show reply

May 2026: SkyMesh Satellite Qld regional service. Thankyou Mike for your advice & assistance & confirming why we do not have a rounter or modum connected. We appreciate yur time. Well done great work. Show reply

Be nice if the Irish Rep M. replied to customer email or followed up on requests, woeful, been 2.5 weeks since I first tried to get Skymesh, don't waste your time!

My connection isn't reliable ... it dropped out and when it does we have no phone reception. Especially due to cyclone passing. No assistance from sky mesh during that time . Other providers offered assistance. On another issue wth our internet out since last Thursday and trying to contact skymesh with no phone reception is an impossible task. I… Read more

managed to get support via a phone sitting on Window cill and with the help and patience of support [Name Removed] who personally helped me out. So appreciate her help even after I have rang support twice before reaching [Name Removed]. Support refuse to help me because I have a ptlink router. Skymesh never supplied us with a router when you installed our satellite.

Im seriously looking into StarLink for an alternative.

Was told Skymesh was available in my area. Ordered and received modem and had technician come out yesterday and install NBN box and satellite. When he'd finished, I asked him when I would be connected he shrugged his shoulders and left. Now I'm told today he discovered yesterday it wouldn't work but didn't tell me. So Skymesh does not work here… Read more

and I have to send the modem back. Why did I have to make several phone calls to be told that after they've already installed everything?? Now I'm left to find another alternative. Not at all happy with Skymesh.

I am delighted that Mary Grace was able to find the problem in the Netgear Router and find a way for me to be able to get onto the Internet to pay our invoices. I have been talking to several other SkyMesh people trying reconnect to the Internet for about a fortnight, but through her patience and the help of my son, we have now ordered a SkyMesh Router, which is being delivered by post. Thank you very much Mary Grace. Show reply

Jeff B was extremely helpful fixed connection issue He was very patient with me being an older person with very limited computer skills I would have given him a 10 Show reply

Jeffery B. was very helpful and obviously very skilled. He was very patient and understanding and spent a fair bit of time resolving our problem which was related to our User time and Password. Very pleasing encounter and much appreciated! Show details ·  1

Jeff B is a asset to your company he provided a polite and professional service to myself and husband. His technical knowledge was more than excellent and our problems were resolved in know time. Thank you for providing this customer service. Show reply

Rafael on the Skymesh helpdesk quickly solved my problem today, which was that I could receive but not send emails on Thunderbird since yesterday. He walked me through changing my outgoing server settings in Thunderbird, and the problem was solved. Thanks Rafael Show details ·  1

We all know NBN satellite is not as fast as starlink, the only issues I have is sometimes the NBN satellite is slow to connect, otherwise I am happy with Skymesh as a service provider. Of-course we all want more for less, but that may not actually be a good thing. Show details ·  1

Had the most helpful service from Henry in the Tech division today (9/1/26), also Melody on the chat line. Both were very different from my very frustrating previous dealings with Skymesh personnel. I noticed the top of the 'productreview' page says there was a change of ownership in 2025 and wonder if this had anything to do with it? Show reply

Michelle was soo helpful and she fixed the problem whilst I had my land line phone with her on it and my mobile with my partner on it, so we could trouble shoot, as I was at work and he was at home. She was great. Show details ·  1

We had a great skymesh experience right up until cancellation. Coverage was good, speeds were ok but had very few drops outs over the 3 years we had it. I did find cancelling my service when we moved near on impossible. Multiple phone calls with no one to answer my calls. No email address on any invoice or the website to contact. Wasn't a great experience at the end and was really disappointed. Show details

I was a Skymesh customer for over 5 years & the satellite service was as good as could be expected in a rural area. I had put my service on hold in the past but recent emails requesting another hold received no response & after a call to the helpline was told holds were no longer available. I would need to cancel my service! And since they had not… Read more

received my earlier email I had not provided the required 30 days notice so they would still be debiting another payment from my account - but would generously give me a $10 discount. Bizarre. A longtime customer lost.

I'd like to share my recent experience with Skymesh: Previously, Skymesh customer service was based in Australia and they were great, however they have now moved support to a call centre in the Philippines. The two operators I spoke to both had difficulty understanding English and were unable to help me with a very simple enquiry. There was no… Read more

option to escalate my issue to anyone in Australia who I could speak to (or email) to find a resolution. I was left with Skymesh both unable and unwilling to assist, and no solutions offered. I cannot emphasise how frustrating this was — it felt like talking to a brick wall. The reason I was contacting Skymesh was to report that my copper line telephone was “out of order.” I was told by the call centre that copper network telephones are no longer available through symesh and that all phones had been moved to an internet-based phone system and this is why my phone was not working — this is despite Skymesh still advertising copper services on their website and furthermore I am not aware of any correspondence that was received from Skmesh in relation to this change. For context we are on a rural property and Internet-based phones are unacceptable because we need alternate ways to make calls in emergencies. Anyone living rurally should be aware of this before signing up with Skymesh. Lastly, after upgrading our plan in January, we found Skymesh failed to apply the $10 bundled discount (as advertised on their website) for 11 months. Their call centre “solution” was to apply the discount from next month onwards and simply ignore the amount they owe in arrears. I fail to see how they think that is acceptable and I feel cheated. I repeatably requested a call back from someone in Australia and was bluntly told this was not possible. I strongly recommend that anyone considering Skymesh to seek clarity about their support and compare their service with other providers before entering into an agreement. Overall: I would not recommend Skymesh, particularly if you plan on transferring an existing copper landline number to them.

Awful service. No one replies to emails (have sent 3 over a period of 6 weeks). Service regularly offline. Unreliable for working from home. They sms on public holidays if account not paid, yet money in account for account to be paid. A joke. Go with someone else if you have the option. Show details

Subscribed to skymesh with a satellite and it didn't work so I cancelled and got Starlink and starling is great! Skymesh still charged me and have not refunded my money yet, they said they weren't going to charge me when I cancelled 2 days after connecting the service because of the cooling off period but they still did. Stupid system to still… Read more

charge then the customer has to chase up to get a refund! I feel like I have been scammed! I will be getting the bank involved. Do yourself a favour and go straight for starlink if you live in a remote area, Skymesh is a rubbish service and shocking customer service.