SkyMesh Sky Muster Satellite NBN 12/1 (Basic Evening Speed)

I have just been assisted by Sahra D in addressing a problem with my internet connection to my Yahoo email address. While most other sites have been accessible through my Edge browser, the Yahoo and Bing.com sites timed out without connecting. Sarah D was very helpful in running tests with my computer connected directly to the NBN router after… Read more ·  1

which I was able to access my Yahoo email and it seemed that the problem was solved. Unfortunately, after disconnecting with Sarah and returning my connection through my WiFi router the problem returned and I was again unable to use Yahoo or Bing.com. As I discovered the WiFi issue after closing time of the Help desk I will need to resolve the problem tomorrow. Clearly, Sarah was pushed for time and we both believed the problem was solved. I have no complaints about Sarah's service or competence which I found Excellent.

Rod P

Be nice if the Irish Rep M. replied to customer email or followed up on requests, woeful, been 2.5 weeks since I first tried to get Skymesh, don't waste your time!

Good experience – On 19/02/2025,Luke R gave professional efficient,and friendly help to solve a problem.I recommend Luke R to his Supervisor,as a credit to Skymesh. Sincerely,Shane Newman. Show reply

Great to have continuous connection – Installation very professionally carried out with minimum disruption. Installers arrived on time and everything neat and tidy. I live in a “bad” area for reception but this is the best I’ve had in over 2 years. Show details ·  1

reliable service – Reliable internet with only minor outages during big storms, Was the only service during the bush fires. Really happy with this service. The customer service has always been very help full if there was a problem.

Was told Skymesh was available in my area. Ordered and received modem and had technician come out yesterday and install NBN box and satellite. When he'd finished, I asked him when I would be connected he shrugged his shoulders and left. Now I'm told today he discovered yesterday it wouldn't work but didn't tell me. So Skymesh does not work here… Read more

and I have to send the modem back. Why did I have to make several phone calls to be told that after they've already installed everything?? Now I'm left to find another alternative. Not at all happy with Skymesh.

I was a Skymesh customer for over 5 years & the satellite service was as good as could be expected in a rural area. I had put my service on hold in the past but recent emails requesting another hold received no response & after a call to the helpline was told holds were no longer available. I would need to cancel my service! And since they had not… Read more

received my earlier email I had not provided the required 30 days notice so they would still be debiting another payment from my account - but would generously give me a $10 discount. Bizarre. A longtime customer lost.

I am reviewing Skymesh's Technical Support service as experienced in 2024-2025. The word I am looking for is "Shocking". In the deep past Skymesh Tech Supp was good value, but it has descended into egregious chaos. I contacted Skymesh Tech Support because a Windows Network Diagnostic instructed me to do that in response to an error. I was kept… Read more

in a queue for two hours. On the plus side, they do have a call-back feature. I was answered by someone offshore who patiently did her best with me on the line for another two hours, but was frequently too difficult to understand. I alerted her to the comprehension problem and requested escalation to head office so that I would be able to understand what was going on. That request was repeatedly ignored while the staff member kept asking me to try one Windows system command after another after another without explaining what she was trying to achieve. In other words, she did not seem to understand what I was asking for either, and was not able to explain what she was doing or why she was ignoring my request. She put me back on hold a few times - I assumed while she looked up what else to try. To her credit, after about two hours she switched to email correspondence, continuing to ask me to try Windows system commands without explaining what that was all about. That interaction went on for days. Once I and my shredded nerves got off the phone with Skymesh, I contacted a local computer service and repair shop and within a couple of minutes I understood what needed to be done and booked with them to have it done. Meanwhile, Skymesh slowly went about their escalation process and their head office contacted me a couple of days later. Head office implied I was racist for not being able to understand their support staff member. I asked what should I do if I can't understand the staff member. I was told I could ask for escalation. I said, well I did that, but I was ignored repeatedly. Then I was accused of making a vexatious complaint. They offered to cancel my service more than once in a way that was clearly threatening. In other words they were incapable of comprehending the nature of my complaint, incapable of having a reasonable communication about it, and completely uninterested in doing anything to remedy it. I would liken this whole process to institutionalised bullying. I suspect that the entity that responded to the escalation was not human but a poorly programmed bot. There was nothing about it that suggested human consciousness and sensibilities were behind the escalation response email. But why does Skymesh program its cheap chatbots to bully its customers? Where did corporations get this idea that it is acceptable to bully their customer base? I had experienced difficulties with Skymesh technical support in 2024 when they could not advise how to get email working in both directions after a computer upgrade (nothing they suggested actually worked). In the end, I gave up on them and now use web-based email services. The moral of the story : I recommend finding another option than using Skymesh Technical Support.

Other complaint: I am on Skymesh's lowest plan and it is still too large for me. I have unused data every month. I have asked for a smaller, cheaper plan but they don't bother answering. In other words I am spending more than the value I am getting for it, but have not yet found a smaller cheaper plan with an NBN satellite internet service provider.

Awful – Signed up, paid for a month, nbn guy came out , gave it the all clear. Told me Skymesh must need to activate it on their end and help me set up my router . Have been calling for 2 days (both times waited over 2 hours before getting cut off) and no response on WhatsApp / Facebook. Don’t get scammed .

Appalling response times – I tried multiple times to contact Skymesh to sort out a billing error (my first month free was not included in my first invoice) but gave up given the wait on both a call and LiveChat. I sent many emails but no response. I then subsequently got on to LiveChat after about a 50 minute wait and was told the error was rectified but it has not been.… Read more

Not good enough Skymesh. If this is what you call customer service then it's a surprise you have any customers.

BAD SERVICE, NO TECH KNOW HOW UNHELPFUL SERVICE STILL NOT WORKING?! – Came back from holiday to find my WiFi connection was not working and Skymesh connection had disappeared. Called Skymesh a few times and give up. The last attempt took an HOUR for them to answer. So called Technician was useless couldn't access or even tried to access the backend if the modem as he "wasnt trained in this modem" which is nonsense… Read more

as my previous iinet provider wss able to access the backend of the modum to correct the problems. Bad unhelpful tech blase as ever, completely unconcerned about the fact that I don't have. WiFi service was going to send me a cable which could take TWO WEEKS to arrive then I was forced to buy their modum. I had been with iinet for over 20 years with exemplary service and the problems were always solved. Skymesh staff don't care and are inefficient uncaring and unhelpful. Tech didn't think I knew about the router backend access tried to bluff his way through thnking I was ignorant. Only been with them a few months VERY Unhappy with the lack of service and expertise. Looking for another provider. Going with Skymesh is a huge MISTAKE iinet has a much better customer service without the ONE HOUR wait time with no call back facility. DONT BUY SKYMESH! you will have problems. I'm still without an internet service having to write this from.my mobile. FRUSTRATED !!

How do i get some service – i have written 3 emails a day apart to support ,i have waited on the phone for 30 minutes plus & No help all i want is some help on buying a modem Show details

Disgraceful – There shouldn't even be a star. Customer service for this company is a disgrace. We’ve been trying to cancel this service, for years, due to a number of disappointing reasons, with no one responding to email requests, phone just rings out or on hold for literally hours (3.5 hours one time until I had to hang up due to LIFE commitments). Now we no… Read more

longer live on premises, we still can’t cancel this service as no one is responding to our emails or calls. What a disgrace!! This company doesn’t deserve a star at all

Cannot change bank account on website to make payments!!!!!!!!! – Unbelievable. I am trying up update bank details that have been messed up in the transfer between harboursat and Skymesh and the website wont save the changes. We cant even pay! Please fix it. I have sat on the phone for hours trying to get through to help. The calls go nowhere.. Show details

Customer Service, never heard of it – Skymesh used to be good with an adequate number of staff working the phones. However recently been plagued with problems with the VOIP service which has been down for over a week. Everytime I contact customer support i get hold music for over 45 minutes each time with no answer. I hang up in frustration each time. Multiple attempts to request callback has failed. This probably the worst example of customer service i have ever encountered Show details

Very poor and intermittent service with Activ8me over last few weeks. No returned help desk call as promised – Activ8me plan we have is $55 per month ($5 extra for boosted speed supposedly. Service is intermittent and over the past month we are getting extremely poor speeds - I phoned help desk and a pleasant guy tried to assist with troubleshooting and was going to call me back at a selected time last week . This didn’t occur . I’ve performed a mountain… Read more

of speed tests including direct lan into modem that show huge differences without definitive patterns in times. It’s seems less than a coincidence that since skymuster has offered a new ‘plus l’ service of high speeds and unlimited data, people like ourselves staying on the previous workable plans are experiencing a new disfunction in service. Can’t help thinking our services are being degraded by the new plan users - limited data now shared differently???

I’m very happy – SkyMesh Satellite works well. Thank you SkyMesh we are connected again. Telstra cut us off for nbn without telling us. Show reply

Great option for us and where we live – Haven’t had any trouble with service - no real drop outs and when our it stopped working it was dealt with quickly and faulty equipment was replaced and that was after 6 years. Happy with everything Show details

Lost without it – During covid I had friends in isolation staying at my house. The skymesh was over worked.Never before so many movies had been streamed. My friends were from Queensland and couldn't cross the border, they were so impressed with skymesh and it help them pass the time. Rosemary c. Show details

Pretty happy – Can be slow at times but am very pleased that I have it. Being remote is the problem I guess but when ever I have an issue their Tech support is great except when I get someone overseas that I can't understand very well. Would love it to be a bit more affordable for the normal hard working folk out there that struggle financially but it is what it is I guess. Things will only get better in time. Show details

Very happy – I have found the service to be very reliable, with fewer problems than friends nearby on the physical nbn network. On the rare occasions that a problem occurs, tech support is fast and effective. Show details

Not a problem – Haven't had any issues,with the internet nor the supplier.The cost is more than what a fixed nbn would be,but glad just to have the service.I would recommend the service to anyone. Show details

Not surprised by the number of one star reviews – Two months and eight calls to Skymesh to arrange for an install and we still waiting. The reason for this poor review is the poor customer service. Skymesh has only returned a contact call once - for the initial sign up. Once we signed up the service has dropped to zero. Every two weeks or so we call them (25 to 48 minute wait on hold) and… Read more

there is always another hurdle to fix to arrange for install. The poor service is that no one from Skymesh EVER calls to update you or obtain additional - they only react when you contact them to find out why the install hasn't happened and they have the guide book of excuses ready to go.

Customer Service so bad they can't even make a sale!!! – I have been using Aussie Broadband for the last year and they have been wonderful to deal with in every way. We have recently relocated and unfortunately Aussie are not available in our area, so they recommended SkyMesh. I have been trying for over 2 weeks now just to get someone to get back to me to establish an account and connection. I… Read more

initially sent an enquiry. Nothing. I then figured out how to do an application online about a week later. I recevied an instant confirmation email stating that they typically took 2 business days to get in touch. That was 9 days ago. The only thing they have done efficiently is put a $1 hold on my bank account. I sent a follow up email earlier this week to see what was happening. No response. If I cannot even get an application actioned then I really don't want to know how bad the service will be when I inevitably have something I need to ring them about. Do yourself a favour and just keep scrolling past their website. It is not worth the trouble. I have a very strong dislike of Telstra and their non-existent customer service, but honestly, I think they are a better option!!!

Absolute waste of time - I'll stick with 4G – Contacted support line and waited 2 hours in the queue. To "fix" my issue they created a new IP which then ruined the whole internet service. They recommended buying a new router so I did that and still didn't work. Replied to email the support member sent me and got nothing back so cancelled it at which point I was told that the internet will still be on for the next 30 days. What a good joke! 30 days of paying for nothing. Show details

The worst internet service I've EVER had – The worst internet service I've EVER had. Its always falling out in recent months and the customer service is terrible. Every time I have bought data blocks to add to my monthly data it does not get added automatically. I email several times and it takes 10 days for a response. I have no landline here in the bush, and no mobile coverage so Skymesh is my only option,. Now I have to drive over 20kms to call them on the mobile. Show details

Data going missing, – VERY disappointed, The last few months we have had massive amounts of data being used, even when nothing is connected. Have tried calling, waiting time ridiculous, email, forget it. Uncontactable. After 2 yrs, time to move on. Data usage does not marry up with device usage at all. Sick of running out of data after 2 weeks. Show details

reliable connection option in a remote setting – Having a property in Cape York communication and staying in touch using the national carrier can be at best challenging. the satellite might not be perfect all the time, but its a great tool in an ever changing world.  Show details ·  1