SkyMesh Sky Muster Satellite NBN 25/5 (Standard Evening Speed)

On two occasions in the last month I had need to contact support because I could not connect to most websites. I purchased a new Tenda router thinking that would help but no such luck. I am at the point of looking for another provider, which is a… Read more

shame because I have been with Skymesh for about 18 years. Previously the the support was great but lately it is poor. It seems like the support has been outsourced.

A few years ago they were not bad although they did tell me that the satellite connection could be sketchy if weather is cloudy, raining, hailing, snowing (relevant for me in snowy mountains), sunny or storms. I replied with, "so best to have a nice… Read more

day with some blue sky and light fluffy clouds". She laughed and said that's about it, in an Irish accent. They mostly used backpackers in Queensland on the phone in those days. Now it has moved off shore to the good old Philippines and the service is as as you would expect. Dreadful.

My latest issue has been that after endless drop outs and inability to connect I moved to Activ8Me (who have been great and supplied what I signed up for). I then obviously tried to cancel my Skymesh account. That has not taken and as they required auto credit card payments that they take a month in advance, the debits have kept going. They also told me when I was cancelling that they require a full month in advance to cancel. So, that cost me the rest of the month and another. They then confirmed a final payment date and final payment of $12 by email. I then received a notification by email of the next months full payment. I called and could only talk to Arnold (you guessed it), Philippines. He seemed to me to have no idea of what he was doing and offered a refund which did not happen. His maths seemed to be rather lacking also, as the amounts were always higher than they should have been. Instead another payment was taken. Spoke to him again today at which he claimed the refund was late and this is why the NEW payment was deducted. Can't even comprehend that. I have twice asked for a supervisor to contact me as he ([Name Removed]) is never in when I call. No luck there. My only action I can see is to cancel my credit card and take up the previous debits with an Ombudsman, or even try small claims court. Have had success with the court in the past as they then have to appear out of state and or send a costly lawyer - I have it all in writing - so that may work.

My message is - GO ANYWHERE ELSE but Skymesh - they all use the same satellites and NBN connections and just resell. ALSO - read other Skymesh review accounts.

Update - [Name Removed] did contact me and seemed to speak in a manner as to let me know he had less than zero interest in the situation. Assurance was given that a new refund would be processed immediately and he managed to disinterestedly say goodby (all on recording I might ad). I have since received another credit card bill as I left it un-cancelled just to receive the refund. As expected - NO refund. Time to cut my losses and cancel the card - the only sure way to stop deductions as I have been told before that it is only the payee that can cancel an auto deduction - watch out for that one!!!

Last update - a refund of forty something dollars finally showed up. I don’t believe it is enough, however card cancelled and Skymesh is now gone from my life.

Technical support assisted me to reconnect to the internet. The tech was very supportive and the connection was successful. Unfortunately being rural South Australua signal is not good. Show reply

Rafael on the Skymesh helpdesk quickly solved my problem today, which was that I could receive but not send emails on Thunderbird since yesterday. He walked me through changing my outgoing server settings in Thunderbird, and the problem was solved. Thanks Rafael Show details ·  1

We all know NBN satellite is not as fast as starlink, the only issues I have is sometimes the NBN satellite is slow to connect, otherwise I am happy with Skymesh as a service provider. Of-course we all want more for less, but that may not actually be a good thing. Show details ·  1

Awful service. No one replies to emails (have sent 3 over a period of 6 weeks). Service regularly offline. Unreliable for working from home. They sms on public holidays if account not paid, yet money in account for account to be paid. A joke. Go with someone else if you have the option. Show details

Subscribed to skymesh with a satellite and it didn't work so I cancelled and got Starlink and starling is great! Skymesh still charged me and have not refunded my money yet, they said they weren't going to charge me when I cancelled 2 days after connecting the service because of the cooling off period but they still did. Stupid system to still… Read more

charge then the customer has to chase up to get a refund! I feel like I have been scammed! I will be getting the bank involved. Do yourself a favour and go straight for starlink if you live in a remote area, Skymesh is a rubbish service and shocking customer service.

As we are moving we wish to cancel our account. This is easier said than done. You cannot cancel via email but have to ring them. OK - they do not have a ring back service and we held on for over an hour listening to the worst music I have heard for ages. Would definitely not go with them again now that I have a choice.

SkyMesh satellite is only just a pass for service. But my main complaint is the technical assistance received. I contacted Skymesh technical support on 10/3/26 and again on 31/3/26 requesting technical support because I could not forward some emails. On both occasions I was told that the technical crew were working on the problem. Nothing… Read more

happened. Eventually I contacted technical support again today, 29/5/26, and within 30 minutes I had the problem sorted thanks to Randy. What is going on that my previous 2 calls were virtually ignored and there was no follow up and no solution provided for my problem. I think that 3 stars may be on the generous side for a rating.

I had a call from Nash, who was very helpful, patient and assisted me to be able to log into my account. I was so frustrated prior, I gave up on logging on for good. Nash assisted me with the technical challenges I was experience and I appreciated their calm and patient approach. Thanks Nash, excellent support. Show reply

I had an NBN issue. Everyone I spoke to was helpful. I live in the country and a tech was here within 4 days (there was a weekend included) I was extreamly happy with the service on a whole. Everything is working well. Show reply

Michelle was soo helpful and she fixed the problem whilst I had my land line phone with her on it and my mobile with my partner on it, so we could trouble shoot, as I was at work and he was at home. She was great. Show details ·  1

Terrible customer service that doesn't have a brain cell between them poor form skymesh! Ask for a refund for them charging me for over 8 months with no internet service then puts me in financial hardship had to sleep on the streets because of their failure then over a week they can't even tell you if they processed the refund for this or not very very crappy service stay away from them hey Show details

Fluctuating speeds, often below 2Mbps, sometimes no connection at all. I have been trying to resolve the issue for three weeks. Long hold times on the phone to get support, always over an hour wait. Call backs that are offered by the live chat app are never made. The adapter cable that was to be posted so I could test the NBN box never arrived. I… Read more

am now forced to follow up with the communications ombudsman. The customer support is the worst I have ever experienced.

Terrible internet service - so slower, even after upgrading, terrible customers service, waiting for hours upon hours only to be cut off - several days in a row! no reply to emails, I went to the ombardsman and finally they called, got an NBN representative to come and replace our nbn box, only made it worse! now I have to go through the whole thing again.... feeling hopeless. Show details

Unsupported platform – Customer support is non existent. I’ve spent hours of my life just trying to cancel the service. Still waiting on hold and there is no other mechanism provided to cancel.

It is not so much the Sat service from NBN it is the to disregard for customers. Support is at best arrogant and worst Non existent. For some reason my email account could not be accessed "invalid password" 5 days later I still can't access my email. Over 1 1/2 hours on phone to progress 6 places on list is not acceptable. Skymesh do not care… Read more

about customers.

EDIT: I was pretty angry at the time. Have since found Support much more acceptable by using the phone support number. The above did happen but I believe it is better now.

Internet service fine, billing not so much! – I live in the middle of nowhere and to be fair have had pretty good internet service since skymesh took over my account from Aussie broadband. My issues have been 100% billing focused. Initially I was billed twice in one month so I contacted them to sort it out. I spoke to a man who sent emails and promised to sort the issue.... nothing happened… Read more

so I emailed him back a few times... no answer. I sent a message to their online contact and finally got a call from a very helpful guy who told me the man I was dealing with had left the company that's why I wasn't getting replies. This new man organised a refund and all was well until they charged me double the next month. So I got my refund then they took it back. I rang them. I got a less than helpful man who told me that I was charged double because I had wrongfully received a refund. I tried to explain why I got the refund but he would not listen. Oh and by the way I had been on hold for 2 hours waiting to speak to someone. I asked to speak to someone higher and he said he would put in a request to speak to a supervisor and it would take 3 to 5 days. I was a bit annoyed by now but agreed. Never got a call. By now I was super over the whole thing so I messaged them online on their webpage saying next step was the communications ombudsman. Heard nothing and decided it wasn't worth the hassle and I would wear the $99.95 that they had stolen, as long as they didn't double charge me again. Then ages later I received a call out of the blue from the man who had originally organised my refund. He was as helpful as ever and apologised for the previous encounter. He arranged another refund and also gave me a month free internet as a sorry for the inconvenience measure. I got the refund and the free month..... then the first bill I got after that .... they charged me double! I emailed again.... no reply. Honestly I am over the whole situation and while they reneged on the free month, I am at least not out pocket anymore. My advice is DON'T rely on them direct debiting honestly, always check what they have charged and if you ring them expect at least an hour or 2 on hold listening to hold music/talk that is very irritating and will make you tense. Once they have agreed to their mistake and fixed it, make sure you check your account the next month because there is a very high possibility that they will double charge you and you will be back at square one. In conclusion.... the internet quality is fine, it's not great but it's enough for what I need particularly being satellite... it is much better than when I first had satellite, so that's a positive. The billing side of things on the other hand has been a frustrating and somewhat negative experience.

Extremely frustrating – Unfortunately have to agree with a lot if the bad comments on here, really poor service & really poor speeds , I say speeds because it fluctuates so much .. try ringing these people & waiting for an hr at a time. they even refuse to talk to me as my father opened the account but is now ageing & a little forgetful, they insist they talk to him,… Read more

this is a man who's favourite meal is meat & three veg & can't text or take a photo on his phone. Not tech savy, like most people of his age..I finally receive a call from them & they then insist I call back so they can speak to my father & wait for another 1hr or 2. I have all the details of the account Inc passwords but refuse to deal with me..so many times we have been in contact with them, Inc overcharging..

Okay for streaming and basic Web browsing, wouldn't use this service for anything else – Good download and upload speeds for satellite, they have pretty good customer service. Now for the bad. The latency is unusable for anything that requires quick load or response times. At best you'll get 600 milliseconds of ping. So to put it simply it will take more then half a second to respond to anything you click on or interact with. It… Read more

doesn't sound like much, but you'll feel it with everything you do.

Summary: I wouldn't recommend for anyone that wants to do more then use streaming services and basic wed browser.

Not for gaming, watching any form or short videos and anything else that would become frustrating waiting for a response.

Natasha is so excellent! – I must give special thanks to Natasha from Skymesh Technical Support for her patience and professionalism in helping me resolve the network connection issues at my two farms. She was timely, efficient, patient, and friendly. She is an amazing person, and I am very grateful to her. Because of her outstanding performance, I’m now preparing to… Read more ·  1

connect my other two farms to the Skymesh network. I hope Skymesh recognizes her excellence; such people shine wherever they go, bringing strength and light to others.

Don't waste your time – Had this service for less than 6 months, unable to work from home due to multiple drop outs per day, ended up changing providers, Skymesh offered no assistance in fixing the issue simply asked me to log the drop outs in one day id logged over 10 of them, it was impossible to work from home with this service, had a better connection with our fixed… Read more

ADSL line. Offer no compensation for the useless service and expect all bills to be paid for a service that wasn't provided.

Appalling company – Appalling company. Trying to disconnect but can’t do it online. Called them - no option to choose to cancel contract. Called ombudsman on them. Have moved to Starlink - all online, arrived in 2 days, easy install and go. Furthermore skymesh accounts have been down for months - not working. I hope the money goes where it’s supposed to. Show details

Skymesh Big promise… No install – Skymesh sold us their product on the 28th of February this year and apologised that it would take 3 weeks to install. This was a long time, as we had just started a new business and required better service than our phone hotspots! After 5 weeks we let them know that we had not heard from an installer (after being on hold for 30minutes)only to be… Read more

informed it had been cancelled by them, as it was no longer in their system; no reason given! Spoke to them again 2 or 3 weeks later only to be told that the earliest install was the 7th of May, we asked to be prioritised and moved up due to time waiting, and received a text from Hills to say they could be here on Sunday the 28th April. So, as we really needed this service, we cancelled our weekend away ONLY to receive a call Sunday morning by the installer to say Hills had provided him with another 3 priority installs (ours was not one) so he cancelled!!! After this we contacted the ombudsman to convey our frustration. Today, after the ombudsman contacted Skymesh, we received a message from Skymesh again, only to be informed that our install has been cancelled, only this time due to us apparently having no general power!!!! We do have power, and it seems they have just made another excuse, or have wanted to punish us for contacting the ombudsman. This has now impacted our business and they show no concern whatsoever. Skymesh sales team… 5 stars Skymesh living up to expectation… 0 stars Hills installation … 0 only gave 1 star because I had to so I could submit this post. Poor local bloke contracting for Hills … he was exasperated. DO NOT use either Hills OR Skymesh!