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Smart Send

Smart Send

4.0 from 1,430 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
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peggynight
peggynightSydney
  • 11 reviews
  • 10 likes
  • Verified

Go with an actual carrier - misleading terms

published
  • Incentivised Review No
  • Sender or ReceiverSender
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Fiona
FionaGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 2 likes
  • Verified

A courier company that you can contact and actually responds !!!

published

Amazing customer service from a locally based company. Sure beats the long time on hold and no care attitude of some of the companies we dealt with. We have had parcels go missing and it is impossible to get any facts. That will never happen with Smart Send.

  • Incentivised Review No
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  • Verified

Worst service ever

published

Customer service was very rude and unhelpful from the outset. From trying to arrange the delivery to seeking a refund for the services.

Ended up lodging a PayPal case to get my money back and compensation

Delivery driver never arrived and smart send charged me a redelivery fee. Seems like a common theme on the reviews.

Save yourselves the headache and look elsewhere

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeNever Collected
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HORRIBLE

published

Goods arrived damaged and pickup was missed two times, waste of time and money. The items aslo arrived 2 weeks late. The customer service was absolutely appalling, lied constantly and very unhelpful

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeNever Collected
Smart Send
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Vennnis
VennnisSydney, NSW
  • 2 reviews
  • 1 like

Insuance claim - Damaged Package and Damaged Product but no Physical damage to the speaker - Dont Trust them

published
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  • Incentivised Review No
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Vennnis
Vennnis
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Gavin
GavinDarling Downs, QLD
  • 5 reviews

Absolutely wasting time! please be aware their instructions before you get pay

published
  • Incentivised Review No
  • Sender or ReceiverSender
  • Shipping TypeDomestic
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Mazz
MazzMetropolitan Adelaide, SA
  • Verified

Great Service

published

There has been some challenges over the last 12 months, as we all know but when they get it right its a great service at a fair price, well done on my last 3 parcels from Sydney to Adelaide in 2 days.

  • Incentivised Review No
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Smart Send
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Armitage S.
Armitage S.Victoria
  • Verified

Excellent customer service at a fantastic price.

published

Kathryn and the team at Smart Send not only got me a fantastic price but guided me through the whole process in sending some parcels 1800kms away! Great work and I could not recommend them higher!

  • Incentivised Review No
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Forget the rest - just think Smart Send

published

I could not be happier with Smart Send. From the speedily provided, highly competitive quote for my
Sydney-Brisbane packages through to the engagement of the excellent Allied Express Couriers, the process was seamless. My large packages were picked up in time to surpass the expected delivery date and time at the recipient end.The tracking information was timely and just a click away. Smart Send leaves major competitors (with their eye-watering quotes) far, far behind. I am grateful for a job well done. Vicki Le Plastrier

  • Incentivised Review No
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David
DavidSydney, NSW
  • 5 reviews
  • 2 likes

Unreliable and take no responsibility

published

Simply unreliable. They do respond to you which is a 1 star rating but you need to follow them up half the time. Take no responsibility for loss of goods.

  • Incentivised Review No
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Subhasis  M.
Subhasis M.Greater Melbourne (Inner), VIC

Complete Crap handling

published

A computer monitor arrived broken. It is a clear cut case of rash driving and tremendous jerking. Using some lame excuse they have refused the claim. It has cost me $1300.00. No one available to speak and online responses are designed to trap customer for rejecting claim in anyway possible. What is the point of delivering it on time if can't be handled. It was so poorly transported that the monitor was broken from the stand. Not sure but they probably dropped it from a height. What a WASTE of TIME and RESOURCES.

  • Incentivised Review No
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Jimmy
JimmyCanberra 2600, ACT
  • 2 reviews
  • 3 likes

Scammers - stay away from them

published

They take your booking, make you pay for it, then tell you there is all sorts of problems with your package and tell you they have to cancel the booking and when they cancel the booking they do not refund you the full amount that you paid

  • Incentivised Review No
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Vanessa
VanessaIllawarra, NSW

Poor customer service after items were lost in transit and no refund applies

published

I am very very disappointed with the service from SmartSend. The lack of communication from them after items were lost in transit and no remorse for this has literally cost me $1000 out of my own pocket to refill my clients order.
They love to pass the buck and give you the response "were online only so we cannot speak with you on the phone" when your desperate to find $1000 worth of items. I would not recommend these guys to anyone!

  • Incentivised Review No
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serggusak
serggusakSydney, NSW
  • 9 reviews
  • 4 likes

Was delivered on time as per the ETA in the tracking

published

I requested a pickup and delivery from Melbourne to Sydney. The item arrived, as far as I remember, even before the ETA, which was not blazing fast, but given Covid, still OK.

  • Incentivised Review No
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Matt Brick
Matt BrickGreater Melbourne (Inner), VIC

Waited for three days and they never sent a courier.

published

Booked a courier with Smart Send to pick up a package on Monday morning (9am - 12pm window) and finally had to cancel it with them on Wednesday at 2pm after the continually lied (6 times) to me that a "Driver should be there anytime now" or something similar.

It was also cheaper to book directly with Couriers Please which is who Smart Send were farming my delivery out to.

Save your time and money. Just don't use them.

  • Incentivised Review No
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Questions & Answers

Anthony
Anthonyasked

I’m still waiting for my parcel to arrive Its been over a week I have emailed them but no answer what is going on I check the tracking number and it says still in Brisbane

3 answers
Smart Send
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Anthony
Anthony

14753082017652 is that the number ur after or ld0000995671

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Tim R.
Tim R.asked

I’m trying to fulfill an order but it gets stuck on the ‘retrieving quote’ screen. It doesn’t seem to move from there. Thoughts?

3 answers
Smart Send
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Tim R.
Tim R.

All good. I was using safari and switched to Chrome. Worked like a charm.

Smart Send
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Sydwell M.
Sydwell M.asked

I am trying to get someone to ask about missing parts of my delivered order, but the number on the website is not working, Can someone assist please

1 answer
Smart Send
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