Smart Send

'Smartsend' use different courier services to fulfil their jobs e.g. TNT and Couriers Please. They offer 'transport assurance' aka insurance up to 10K for a premium. This seems like a major benefit given they will take larger items than Aus Post and other couriers who only insure up to 3K but their terms are misleading. I had used 'Smartsend' for years for with travel assurance, but all of a sudden right on the morning of a pickup, they tell me they 'don't insure second hand items'. This is not stated explicitly in their terms and it was a comp...

Amazing customer service from a locally based company. Sure beats the long time on hold and no care attitude of some of the companies we dealt with. We have had parcels go missing and it is impossible to get any facts. That will never happen with Smart Send.

Customer service was very rude and unhelpful from the outset. From trying to arrange the delivery to seeking a refund for the services.

Ended up lodging a PayPal case to get my money back and compensation

Delivery driver never arrived and smart send charged me a redelivery fee. Seems like a common theme on the reviews.

Save yourselves the headache and look elsewhere

Goods arrived damaged and pickup was missed two times, waste of time and money. The items aslo arrived 2 weeks late. The customer service was absolutely appalling, lied constantly and very unhelpful

I recently had Smartsend deliver 2 (Separately Packaged) Studio Monitors which I bought online from Melbourne to Sydney, When the packages arrived, whilst packaged extensively with bubble wrap by the sender, one corner of one of the boxes was heavily visibly indented, more than likely having been dropped from a height or thrown onto a hard surface. I took photos of this and forwarded them to Smartsend and with those photos, I was told to lodge an insurance claim. After about 4-5 weeks later I received an email stating that the insurance clai...

I've used them for a few times already, but only recently they don't accept insured my electric guitar posted without a hard case. It is a silver sky worth $3999 and it didn't come with hard case when I bought it. I'm pretty sure other couriers would insured that otherwise no one in the world could get the guitar.
I've wrapped bubble-warp in a PRS luxury gig bag also put it in a proper guitar box. It is absolutely safe as it came like that when brand new.

I've got a couple quote which are $192.2 with $3k insurance and $74 without insurance. An...

There has been some challenges over the last 12 months, as we all know but when they get it right its a great service at a fair price, well done on my last 3 parcels from Sydney to Adelaide in 2 days.

Kathryn and the team at Smart Send not only got me a fantastic price but guided me through the whole process in sending some parcels 1800kms away! Great work and I could not recommend them higher!

I could not be happier with Smart Send. From the speedily provided, highly competitive quote for my
Sydney-Brisbane packages through to the engagement of the excellent Allied Express Couriers, the process was seamless. My large packages were picked up in time to surpass the expected delivery date and time at the recipient end.The tracking information was timely and just a click away. Smart Send leaves major competitors (with their eye-watering quotes) far, far behind. I am grateful for a job well done. Vicki Le Plastrier

Simply unreliable. They do respond to you which is a 1 star rating but you need to follow them up half the time. Take no responsibility for loss of goods.

A computer monitor arrived broken. It is a clear cut case of rash driving and tremendous jerking. Using some lame excuse they have refused the claim. It has cost me $1300.00. No one available to speak and online responses are designed to trap customer for rejecting claim in anyway possible. What is the point of delivering it on time if can't be handled. It was so poorly transported that the monitor was broken from the stand. Not sure but they probably dropped it from a height. What a WASTE of TIME and RESOURCES.

They take your booking, make you pay for it, then tell you there is all sorts of problems with your package and tell you they have to cancel the booking and when they cancel the booking they do not refund you the full amount that you paid

I am very very disappointed with the service from SmartSend. The lack of communication from them after items were lost in transit and no remorse for this has literally cost me $1000 out of my own pocket to refill my clients order.
They love to pass the buck and give you the response "were online only so we cannot speak with you on the phone" when your desperate to find $1000 worth of items. I would not recommend these guys to anyone!

I requested a pickup and delivery from Melbourne to Sydney. The item arrived, as far as I remember, even before the ETA, which was not blazing fast, but given Covid, still OK.

Booked a courier with Smart Send to pick up a package on Monday morning (9am - 12pm window) and finally had to cancel it with them on Wednesday at 2pm after the continually lied (6 times) to me that a "Driver should be there anytime now" or something similar.

It was also cheaper to book directly with Couriers Please which is who Smart Send were farming my delivery out to.

Save your time and money. Just don't use them.