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Smart Send
4.1 from 1,372 reviews

Reviews

(984)
(101)
(5)
(18)
(264)
  • Delivery Time
    • Never Collected (15)
    • Never Arrived (13)
    • On Time (7)
    • Late (6)
    • Unacceptably Late (6)
    • Early (2)
  • Sender or ReceiverSender (67%) · Receiver (33%)
  • Delivery Arrived in Good ConditionYes (55%) · No (45%)
  • Incentivised Review Yes (2%) · No (98%)

Don't use them

published

Very Bad service and they have a $100 excess fee policy if they damage or lost your item, they don't care, it's your bad luck, stay away from them if you can.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Smart Send
Steve S.Smart Send

AJX

AJXqld

  • 2 reviews

Don't use this company

published

Twice in one week no body has shown up for the pick up time quoted, they don't book on time and now i have to wait another day. not good at all had to get time of work now 3 times this week and my boss is mad if i get the sack look out

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Smart Send
Steve S.Smart Send
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Next
Christopher C.

Christopher C.Metropolitan Adelaide, SA

Their service is pretty bad.

published
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Smart Send
Steve S.Smart Send
Boris

BorisGold Coast

  • 6 reviews

What a Rort

published

I sent a bicycle using Smart Send from Gold Coast to Melbourne, the carrier was StarTrack. The pick up and delivery went without a hitch. Two weeks after the delivery I received an email from Smart Send saying that the dimensions I had quoted were incorrect so I needed to pay an extra $14, unless I could prove that they wrong. Unfortunately my son had scrapped the box I sent the bicycle in so I have no of knowing what the actual dimensions were, but I know I am correct. Smart Send say that they have to believe StarTrack. StarTrack will not talk to me. What an absolute rort! I was not SMART sending my package with Smart Send.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
3 comments
Smart Send
Steve S.Smart Send
Boris
Boris

Thanks. My son didn't discard the box as I thought he will send me the measurements when he returns home.

Smart Send
Steve S.Smart Send

Shane

ShaneCanberra 2600, ACT

Lost in transit

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Smart Send
Steve S.Smart Send

Karina F.

Karina F.Perth, WA

  • Verified customer

Keep damaging my goods and never give a refund.

published

I'm the sender and this company damaged my goods 3 times and each time they refuse to refund. I am an eBay seller and sell goods for $90 and cant buy insurance for $100 which they offer that does not make sense. It is just not nice really. They can offer at least something for 3 times.

Sender or ReceiverSender
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

Oby Mah

Oby MahGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Atrocious Service. Avoid at all costs

published

If you value your reputation and your business this is the last company you should use for your parcels.
Problem every time. Provide solution never!
I cannot recall a single items we sent over the last 6 months that we did not have to follow up with at least a single email or call.
They break items, lose items, forget to pick up. Every single mistake under the sun and their staff will always come back with an excuse to put the blame on you.
Right now after completely losing some packages, damaging others they have completely stopped responded to us.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Smart Send
Steve S.Smart Send

John

JohnVictoria

Most Incompetent Courier Company Ever Avoid At All Costs

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
5 comments
Smart Send
Steve S.Smart Send
John
John

Hi [Names Removed] from NOT SO Smart Send have the consignment details and to be frank have been unhelpful to say the least. My parcel has still not arrived 24 days after being picked up. Not impressed.

Smart Send
Steve S.Smart Send

Terrible Don't Use

published

Don't waste your time with this company. They suck. And have terrible customer service. They don't have a phone number if anything goes wrong either just don't use their service or lack of service really

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
Paul

PaulSydney, NSW

  • 4 reviews

Extra costs come after delivery

published

Have been using smartsend for years without any issue , lately have been getting hit with extra charges.Beware sending items without taking a picture of the item with the consignment label and a tape measure showing the sizes , otherwise they send another invoice for payment in my case $48 turned into $100 for a 70cm plastic wheel cover that weighed 5kg .Oh and the other thing is ...... they measured and dont supply any proof of sizes, nice little money maker system going on there ! Not so smart to use smart send and after this last drama , wont be using or recommending them , courier is always out of time slot as well, another reason to avoid smart send

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
7 comments
Smart Send
Steve S.Smart Send
Paul
Paul

CPANFDZ0700980

Smart Send
Steve S.Smart Send

Do not send with this organisation as they have no idea or control over your delivery!

published

Was my parcel sent on time? It never arrived. Was it supplied with accurate and helpful tracking info? They have no control over the parcel as a forwarding agent. Gone!

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Smart Send
Steve S.Smart Send

markk0078

markk0078AU

  • 5 reviews

Terrible pickup rate by smartsend

published

Ive given up using smartsend as a courier. Time and time again my parcels dont get collected and their excuse is the courier must be running late and never shows. There Are no checks on their end to ensure u attended pickups and I always have to reschedule bookings. Not good service when u have customers needing items.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic

Will T.

Will T.Sydney, NSW

  • Verified customer

Don't use them

published

They are a agent of other courier company
No commutation
Order a pick up paid them online
still 3 day passed still package has not been pick up
Summited form online this waiting for a response
Tried calling fastways company which is the company on the con note for pick up
been on hold with fastways for an hour , they told me that need to smart send to order a pick up

Terrible company please use some one else
save your time guy

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Smart Send
Steve S.Smart Send

The reviewer stated that an incentive was offered for this review


Ian K.

Ian K.Richmond-Tweed, NSW

Absolutely useless.

published

I bought a $1000 guitar online through Cash Converters.
They booked shipment through Smart Send. 2 weeks later and no sign of the guitar and no communication about its whereabouts or explanation for delay. No ability to track through a tracking number and no phone number. Really annoyed at the lack of professionalism and responsibility.

Terrible service and Im out $1000.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
5 comments
Smart Send
Steve S.Smart Send
Ian K.
Ian K.

I have lodged a ticket on your site and Alex from Cash Converters Ringwood has lodged 5 . I want it delivered by the end of the week and an explanation. Sort it out. Consignment # HD0000035006 .

Smart Send
Steve S.Smart Send
Ruby P.

Ruby P.Illawarra, NSW

Do not use this service, or lack ther of!

published

Package states due to be delivered 4 days ago, the package went from Sydney to nowra... Past wollongong where I live. After contacting the company they say will be here today. No phone number to talk to someone. Now they want descriptions ect which indicates they don't know where it is.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
5 comments
Smart Send
Steve S.Smart Send
Ruby P.
Ruby P.

The package finally arrived, crushed anb mistreated. Parcel number AOE5320652X. I have photos if you require them. Will only recommend people to stay right away from so called 'smart' send!!!

Smart Send
Steve S.Smart Send
DLO05

DLO05Sydney, NSW

Warning- Customer service worst I have ever used

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
13 comments
Smart Send
Steve S.Smart Send
DLO05
DLO05
Smart Send
Steve S.Smart Send

Terrible Service

published

Somehow missed a delivery even though I was home.

They sent an email to the sender (?) saying a card had been left in the mailbox - no card was in the mailbox.

Then asked for a redelivery and was told it would take two days. Why??

Then asked if I could pick it up asap and they said it would take 24 hours to organise a pickup.

Horrible customer service, get answered by a new person on every message.

Avoid at all costs - this company will not last with customer service like this.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Smart Send
Steve S.Smart Send

brian qld

brian qldSouth East Queensland, QLD

  • 5 reviews

DESERVE MORE THAN 5 STARS

published

Picked up Monday am Sunny Coast delivered Tues am Sydney--wow how good is that --tracking system superb - they just get better
they use Couriers Please --1st class
can't say enough about them
BRILLIANT

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Smart Send
Steve S.Smart Send

Never had a problem.

published

I've used Smart Send numerous times without issue. Well priced. Another reviewer stated they took a day off work to wait for the parcel and lost 8 hours pay. They then stated it was left at the door a day early. So why take a day off work. The complaint was that they also left an expensive item at the door. They will not do this if signature pickup is required, they will leave a note for pickup at the local post office. Great service and always within the specified time. I've sent many expensive guitars.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Smart Send
Steve S.Smart Send

Braddy

BraddyGreater Melbourne (Inner), VIC

  • 6 reviews
  • 3 likes

Wouldn't Use Again Too Unreliable

published

Have used Smart Send many times, started off ok but the last two times have been a disaster. Courier didn't show up at all the last two times, can't call so is difficult dealing with their email system. All their staff reply back instead of one person taking ownership, all over the shop with customer service.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
2 comments
Smart Send
Steve S.Smart Send
Smart Send
Steve S.Smart Send

Page 1 of 69

Questions & Answers

Donna

Donnaasked

Why is it that as a receiving customer I have tracking information but then it keeps saying 'Could not deliver today, will deliver tomorrow' 'Your parcel is with Fast way courier and ready for delivery' then has full name, address and phone number as the 'company info. I call that number thinking it's the courier but ends up just being a normal person who is also waiting on a delivery??

1 answer
Smart Send
Steve S.Smart Send

Hi Donna,
Can you let me know the consignment number for this delivery or if have lodged a ticket with our Customer Service Dept at support@smartsend.com.au?

Regards
Steve
Smart Send


Jason

Jasonasked

Can anyone please tell me why a package that was supposed to be sent last week has no tracking information whatsoever?

This is a chrismas present, will i be recieving this in time?!?!

QJ0000387381

1 answer
Smart Send
Steve S.Smart Send

Hi Jason,

It looks like the goods have not been despatched by the sender as yet. Please contact the sender regarding the matter as we can't provide tracking information until the goods are in transit.

Thank you.

Regards
Steve
Smart Send


Artin toys

Artin toysasked

Hi .this is peiman from mandurah ,WA
I ran a business as artin toys company during this month and I was wondering to contract with your company as third party .how can i give your prices and what do i do for put a contract with you?
Sorry my english is not good .
My phone is 0413415572
My email is : daneshparvarpeiman@yahoo.com

1 answer
Clive
Clive

Hi Peiman, best thing to do is contact Smart Send on email or phone and they will take care of your request for correct information and service needs. Good luck! :D


Get an answer from our members and Smart Send representatives

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