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Smart Send
4.2 from 1,355 reviews

Reviews

Review distribution

5 star
985
4 star
101
3 star
5
2 star
17
1 star
247

brian qld

brian qldSouth East Queensland, QLD

  • 5 reviews

DESERVE MORE THAN 5 STARS

published

Picked up Monday am Sunny Coast delivered Tues am Sydney--wow how good is that --tracking system superb - they just get better
they use Couriers Please --1st class
can't say enough about them
BRILLIANT

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Smart Send
Steve S.Smart Send

Never had a problem.

published

I've used Smart Send numerous times without issue. Well priced. Another reviewer stated they took a day off work to wait for the parcel and lost 8 hours pay. They then stated it was left at the door a day early. So why take a day off work. The complaint was that they also left an expensive item at the door. They will not do this if signature pickup is required, they will leave a note for pickup at the local post office. Great service and always within the specified time. I've sent many expensive guitars.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Smart Send
Steve S.Smart Send
Braddy

BraddyGreater Melbourne (Inner), VIC

  • 6 reviews
  • 3 likes

Wouldn't Use Again Too Unreliable

published

Have used Smart Send many times, started off ok but the last two times have been a disaster. Courier didn't show up at all the last two times, can't call so is difficult dealing with their email system. All their staff reply back instead of one person taking ownership, all over the shop with customer service.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
2 comments
Smart Send
Steve S.Smart Send
Smart Send
Steve S.Smart Send
Gareth C.

Gareth C.Greater Melbourne (Inner), VIC

Avoid director has no interest in customers

published
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Brian R

Brian RPerth, WA

  • Verified customer

Smartsend The Best Way To Send Guitars Across Australia

published

I have sent and received a number of guitars across Australia, always pickup on time always delivered quickly without damage. Up until now to send a guitar with insurance across Australia was prohibitive and difficult. With Smartsend you do it all online and get you Con notes via email couldn't be easier! Well done guys great service.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Smart Send
Steve S.Smart Send

Review collected in partnership with Smart Send


annelisa

annelisaPerth, WA

  • 10 reviews
  • 5 likes
  • Verified customer

Never collected item

published

Despite being informed the goods were delivered and left inside the door (to a local council with over 1000 workers) and that they didn't get a signature, I've been chasing this for a week and the poor client has walked all over the council grounds looking- only to discover it had never been collected.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
3 comments
Smart Send
Steve S.Smart Send
annelisa
annelisa
annelisa
annelisa

What address did you collect the goods from ?
Secondly what did you deliver?


Jay

JaySouth East Queensland, QLD

Poor communication and customer service

published
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Revmctavish

RevmctavishKillara

  • 2 reviews
  • 3 likes
  • Verified customer

Great service, even when things go wrong

published

Smart Send have always been good value. I’ve used them many times when everything went as expected. But last time, the guy from whom I sent Smart Send to pick up from got it all wrong. He wasn’t there when he said he would be. When he was there, he didn’t have goods ready to go with the right label. Smart Send (thanks Chris at service!) got him sorted— eventually— and kept communication open with me.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
1 comment
Smart Send
Steve S.Smart Send

Review collected in partnership with Smart Send

Lucius

Lucius

  • 2 reviews
  • 3 likes

Very poor service.

published

Many times their Couriers don't turn up causing delays in deliveries and as result bad feedback from my customers. Yesterday I was slammed with an invoice saying that my measurements were not correct. I paid it so I can avoid their late penalties!!! My measurement have always been spot on. How about if you Smartsend become more liable and refund customers for the delayed pickups? From now on I will use Australia Post as at least their service is better and is over the counter. Smartsend Never Again!!!

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
3 comments
Smart Send
Steve S.Smart Send
Lucius
Lucius

Hi Steve,

The consignment number is SSD001199211. Thanks.

Smart Send
Steve S.Smart Send
SREENATH

SREENATHHunter Region, NSW

  • 2 reviews
  • 1 like

Very poor service, Things never turn up

published

Booked a month ago from Melbourne to Sydney. Still, they have no idea where the parcel is. Would not recommend to anyone. ANd there is no contact phone number anywhere on the website for a first point of contact

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
7 comments
Smart Send
Steve S.Smart Send
SREENATH
SREENATH

AOE5062658W

Smart Send
Steve S.Smart Send

Landlord1

Landlord1Sydney, NSW

  • 2 reviews
  • 3 likes

Very Poor Service. They don't turn up.

published
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
3 comments
Smart Send
Steve S.Smart Send
Landlord1
Landlord1

1D0000229594

Smart Send
Steve S.Smart Send

Kat

KatPilbara, WA

Can't contact smartsend

published

Smartsend attempted to deliver my item, didn't leave a card now it's being returned to sender. They have no contact number and can't use hotmail or live email addresses which is all I have. Will never buy from anyone who uses them again

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic

Worst service i have ever received.

published

Item was for two parcels from Melbourne to SA. items were delivered to SA DEPOT- then one parcel somehow managed to get misdirected to SYD. i then contacted smart send to ensure they would leave item in SA so the customer could collect at 4pm via email, smart send confirmed at 4.. at 6pm item was loaded on truck and sent back to Melbourne.

the worst customer service i have ever experienced. at not one point have the adequately serviced my emails, or the actual delivery of these goods.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
5 comments
Smart Send
Steve S.Smart Send
Adrian
Adrian

I don't need any action taken now as item has already been returned to me due to poor communication from the customer service team.

Just wanted to avoid others making the same mistake i did.

Smart Send
Steve S.Smart Send

Mopar 67

Mopar 67Greater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 20 likes

Never Showed up to pick up my parcel to send

published
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
4 comments
Smart Send
Steve S.Smart Send
Mopar 67
Mopar 67
Smart Send
Steve S.Smart Send

lost of hidden charge

published

we send a parcel to a wrong address for $15, then courier return to us in Feb, but today smartsend issues $20 invoice . Almost everytime we send a wrong address parcels, smartsend will charge even more than the original charge.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Smart Send
Steve S.Smart Send
Phil

PhilMetropolitan Adelaide, SA

  • 3 reviews
  • 2 likes

Never use Allied Express thru Smart Send

published

I use Smart Send daily for receiving / sending of goods but every time I nominate Allied Express as carrier
I have a problem have had two pick ups one two weeks ago one 10 days ago from Melbourne to Adelaide
and still have not received my consignments Absolutely hopeless and you are unable to talk to anyone has to be done by email Smart Send should take Allied Express of their carrier list It is a joke when using allied express thru Smart Send

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
8 comments
Smart Send
Steve S.Smart Send
Phil
Phil

AOE506530F supposedly picked up first on 12/4 but was not delivered 24/4
AOE5040960F still not delivered has said on way to Adelaide for a week

Smart Send
Steve S.Smart Send

  • Verified customer

Fantastic Customer Service!

published

The regional agents were not always reliable but SmartSend dealt with them and provided excellent email communication. I organised a surfboard delivered to Far South NSW from Gold Coast and it arrived safe and sound. In the past with other couriers I have had boards wrecked. I will use SmartSend again and I recommend wholeheartedly.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with Smart Send


Andy

Andy

  • 4 reviews
  • 2 likes

Appalling destruction of goods

published

Heavily packed delivery into a PVC tube, destroyed by forklift forks through the tube, gross negligence and no care from anyone in the company or their third party couriers. A second delivery in the same week vanished for 6 days and reappeared after the sender and receiver both had to chase it. Never use this company

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
4 comments
Smart Send
Steve S.Smart Send
Andy
Andy
Smart Send
Steve S.Smart Send

Laurie Daley

Laurie DaleySydney, NSW

  • Verified customer

THEY DID NOT SHOW UP FOR PICK UP! After TWO DAYS OF WAITING and emailing I ended up cancelling! USE A DIFFERENT COURIER!

published

Twice now I have had bad experiences with Smartsend. I had a pick up booked, waited home all day, did not show up. No phone number to contact them so I had to email, and they said I had to wait until the next day for pick up. Second day, promised morning pick up, did not show up again! Another time my parcel was "lost" in one of their warehouses for a week and no-one could find it, it ended up taking two weeks to deliver from Sydney to Newcastle. They are cheap but not worth the headache, I will never use them again, and recommend Pack & Send for peace of mind.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic

Crystal

CrystalSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Customer service is great

published

Been using the app for a couple of years in my shopify store. Customer service is great and having access to different freight companies dependant on what I am shipping has been handy.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Smart Send
Steve S.Smart Send

Page 1 of 68

Questions & Answers

Donna

Donnaasked

Why is it that as a receiving customer I have tracking information but then it keeps saying 'Could not deliver today, will deliver tomorrow' 'Your parcel is with Fast way courier and ready for delivery' then has full name, address and phone number as the 'company info. I call that number thinking it's the courier but ends up just being a normal person who is also waiting on a delivery??

1 answer
Smart Send
Steve S.Smart Send

Hi Donna,
Can you let me know the consignment number for this delivery or if have lodged a ticket with our Customer Service Dept at support@smartsend.com.au?

Regards
Steve
Smart Send


Jason

Jasonasked

Can anyone please tell me why a package that was supposed to be sent last week has no tracking information whatsoever?

This is a chrismas present, will i be recieving this in time?!?!

QJ0000387381

1 answer
Smart Send
Steve S.Smart Send

Hi Jason,

It looks like the goods have not been despatched by the sender as yet. Please contact the sender regarding the matter as we can't provide tracking information until the goods are in transit.

Thank you.

Regards
Steve
Smart Send


Artin toys

Artin toysasked

Hi .this is peiman from mandurah ,WA
I ran a business as artin toys company during this month and I was wondering to contract with your company as third party .how can i give your prices and what do i do for put a contract with you?
Sorry my english is not good .
My phone is 0413415572
My email is : daneshparvarpeiman@yahoo.com

1 answer
Clive
Clive

Hi Peiman, best thing to do is contact Smart Send on email or phone and they will take care of your request for correct information and service needs. Good luck! :D


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CategoryCouriers

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