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Smart Send
4.1 from 1,383 reviews

Reviews

(983)
(101)
(5)
(18)
(276)
  • Sender or ReceiverSender (68%) · Receiver (32%)
  • Delivery Time
    • Never Collected (21)
    • Never Arrived (15)
    • On Time (8)
    • Unacceptably Late (7)
    • Late (6)
    • Early (2)
  • Delivery Arrived in Good ConditionYes (48%) · No (52%)
Simon Says

Simon SaysAU

  • 5 reviews

Shocked at how bad my experience was

published
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
5 comments
Smart Send
Steve S.Smart Send
Simon Says
Simon Says

Perhaps you should not use them any longer as it hurts your business. Imagine being promised a service on a day, then the next, then the next and again with no results....
PS - I have not received the refund yet

Smart Send
Steve S.Smart Send
Tom

TomSydney, NSW

  • 2 reviews

Committed fraud and took money for a service they could not provide and did not provide compensation for lose of money.

published

Committed fraud and took money for a service they could not provide and did not provide compensation for lose of money. Do not use this company I will be filing a report with ACCC

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
5 comments
Smart Send
Steve S.Smart Send
Tom
Tom

Sorry will not be posting personal details on a public forum

Smart Send
Steve S.Smart Send
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Sam

SamSouth East Queensland, QLD

Unreliable

published

Was to be picked up on tuesday between 9-12, then moved to wednesday same time. Come home to find it still at my front door. Now the resolution is a refund offered. Pretty poor form not happy wont be using this service in future and will advise friends and family also to use another sender.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
3 comments
Smart Send
Steve S.Smart Send
Sam
Sam

CPANFDZ0719833

Smart Send
Steve S.Smart Send
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JKK

JKKSydney, NSW

Unreliable!

published

Parcel was supposed to be picked up between 9am-12pm and no one has showed up. Asked a service rep on the ETA but they were not able to provide an answer. Also asked if the driver can call me to notify when he/she will be arriving for pickup, and was told that the drivers do not have company mobile phones. Unreliable! First time and the last time I will be using Smart Send!

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Smart Send
Steve S.Smart Send
Luke

LukeSydney, NSW

Hopeless

published

I have been using these guys fir my business for two years now and I’m just about to find another company. Their couriers show up for pick up when they feel like it. The latest pick up was missed 6 days in a row. That’s 6 times they said they would pick up and they haven’t. really poor service and solution to the problem was to refund me rather than deliver the parcel and solve the issue. Definitely don’t recommend them.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
6 comments
Smart Send
Steve S.Smart Send
Luke
Luke

Hi Steve, sure it is CPANFDZ0717144001
It has now been 7 consecutive missed pick ups, with a promise of next day and still nothing.

Smart Send
Steve S.Smart Send

Just terrible, if I could give a 0 star rating I would.

published

I booked a Friday afternoon pickup, no show. I enquired Monday as to when the courier will pick up, they stated would be Monday afternoon, Tuesday comes, still, no pickup. I asked on Tuesday what is going on, only to get a reply that I will now incur a $25 futile fee as a driver attempted to pick up the goods but there were no goods to go. That was a straight-out lie, I had the parcel waiting on the front porch, I was waiting patiently with the front door open, nobody came. Only positive, I asked for them to sort the mess out or give me a full refund. They opted for a refund.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
3 comments
Smart Send
Steve S.Smart Send
Erd
Erd

SSD001290618

Smart Send
Steve S.Smart Send

It would be nice if their website worked

published

Well, It would be nice if their website worked.
I have been trying to track my delivery using their website multiple times but I can’t load any of the pages.

Sender or ReceiverReceiver
1 comment
Smart Send
Steve S.Smart Send
David

DavidSouth Yarra

  • 5 reviews

Pick up Friday AM. Picked up the following Tuesday after countless promises. Deliver Friday. Still waiting!

published

3 days to pick up not 3 hours. Never received delivery! Still waiting for delivery. Maybe next month it'll arrive! Correspondence horrible. No knowledge of item location. No access to drivers!

Sender or ReceiverSender
3 comments
Smart Send
Steve S.Smart Send
David
David
Smart Send
Steve S.Smart Send

Didn't pick up

published
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
2 comments
Smart Send
Steve S.Smart Send
Kathy
Kathy
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Kerrie S.

Kerrie S.Sydney, NSW

  • 2 reviews

Hopeless & rude!

published

Swane's hired them to send me a plant as an act of goodwill after a mix up so 5 stars to Swane's however Smart Send have left me sitting at home for 2 days because they can't pick up a package & deliver it. They then had the nerve to insult me because I wanted a workable tracking facility & for them to do their job! Avoid this company!

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Smart Send
Steve S.Smart Send
Gareth O.

Gareth O.Hunter Region, NSW

  • Verified customer

Incompetent.

published

DO NOT USE SMART SEND!
My first and only time using them, shipping an item from Canberra to Newcastle
They were four days late picking up my package from its origin, due to their apparent incompetence. it was checked in as received at the Sydney Depot 3 days ago (the revised arrival date in Newcastle) and nothing has happened since. I am unable to speak directly to anyone on the phone, as they boast themselves as being online based, so i am stuck futilely emailing customer service with no clear answers. this company reeks of incompetence. no offers of reimbursement or compensation.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
5 comments
Smart Send
Steve S.Smart Send
Gareth O.
Gareth O.

CPANFDZ0713128

I've been emailing Customer Service for 3 days straight (wed-friday) with no clear answers.

Smart Send
Steve S.Smart Send
peter c.

peter c.Perth, WA

Deception

published
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers

Don't use them

published

Very Bad service and they have a $100 excess fee policy if they damage or lost your item, they don't care, it's your bad luck, stay away from them if you can.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Smart Send
Steve S.Smart Send
AJX

AJXqld

  • 2 reviews

Don't use this company

published

Twice in one week no body has shown up for the pick up time quoted, they don't book on time and now i have to wait another day. not good at all had to get time of work now 3 times this week and my boss is mad if i get the sack look out

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Smart Send
Steve S.Smart Send
Christopher C.

Christopher C.Metropolitan Adelaide, SA

Their service is pretty bad.

published
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Smart Send
Steve S.Smart Send
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Boris

BorisGold Coast

  • 6 reviews

What a Rort

published

I sent a bicycle using Smart Send from Gold Coast to Melbourne, the carrier was StarTrack. The pick up and delivery went without a hitch. Two weeks after the delivery I received an email from Smart Send saying that the dimensions I had quoted were incorrect so I needed to pay an extra $14, unless I could prove that they wrong. Unfortunately my son had scrapped the box I sent the bicycle in so I have no of knowing what the actual dimensions were, but I know I am correct. Smart Send say that they have to believe StarTrack. StarTrack will not talk to me. What an absolute rort! I was not SMART sending my package with Smart Send.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
3 comments
Smart Send
Steve S.Smart Send
Boris
Boris

Thanks. My son didn't discard the box as I thought he will send me the measurements when he returns home.

Smart Send
Steve S.Smart Send
Shane

ShaneCanberra 2600, ACT

Lost in transit

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Smart Send
Steve S.Smart Send
Karina F.

Karina F.Perth, WA

  • Verified customer

Keep damaging my goods and never give a refund.

published

I'm the sender and this company damaged my goods 3 times and each time they refuse to refund. I am an eBay seller and sell goods for $90 and cant buy insurance for $100 which they offer that does not make sense. It is just not nice really. They can offer at least something for 3 times.

Sender or ReceiverSender
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Oby Mah

Oby MahGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Atrocious Service. Avoid at all costs

published

If you value your reputation and your business this is the last company you should use for your parcels.
Problem every time. Provide solution never!
I cannot recall a single items we sent over the last 6 months that we did not have to follow up with at least a single email or call.
They break items, lose items, forget to pick up. Every single mistake under the sun and their staff will always come back with an excuse to put the blame on you.
Right now after completely losing some packages, damaging others they have completely stopped responded to us.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Smart Send
Steve S.Smart Send
John

JohnVictoria

Most Incompetent Courier Company Ever Avoid At All Costs

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
5 comments
Smart Send
Steve S.Smart Send
John
John

Hi [Names Removed] from NOT SO Smart Send have the consignment details and to be frank have been unhelpful to say the least. My parcel has still not arrived 24 days after being picked up. Not impressed.

Smart Send
Steve S.Smart Send
Page 1 of 70

Questions & Answers

Donna

Donnaasked

Why is it that as a receiving customer I have tracking information but then it keeps saying 'Could not deliver today, will deliver tomorrow' 'Your parcel is with Fast way courier and ready for delivery' then has full name, address and phone number as the 'company info. I call that number thinking it's the courier but ends up just being a normal person who is also waiting on a delivery??

1 answer
Smart Send
Steve S.Smart Send

Hi Donna,
Can you let me know the consignment number for this delivery or if have lodged a ticket with our Customer Service Dept at support@smartsend.com.au?

Regards
Steve
Smart Send

Jason

Jasonasked

Can anyone please tell me why a package that was supposed to be sent last week has no tracking information whatsoever?

This is a chrismas present, will i be recieving this in time?!?!

QJ0000387381

1 answer
Smart Send
Steve S.Smart Send

Hi Jason,

It looks like the goods have not been despatched by the sender as yet. Please contact the sender regarding the matter as we can't provide tracking information until the goods are in transit.

Thank you.

Regards
Steve
Smart Send

Artin toys

Artin toysasked

Hi .this is peiman from mandurah ,WA
I ran a business as artin toys company during this month and I was wondering to contract with your company as third party .how can i give your prices and what do i do for put a contract with you?
Sorry my english is not good .
My phone is 0413415572
My email is : daneshparvarpeiman@yahoo.com

1 answer
Clive
Clive

Hi Peiman, best thing to do is contact Smart Send on email or phone and they will take care of your request for correct information and service needs. Good luck! :D

Get an answer from our members and Smart Send representatives

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