Smart Send

Picked up Monday am Sunny Coast delivered Tues am Sydney--wow how good is that --tracking system superb - they just get better
they use Couriers Please --1st class
can't say enough about them
BRILLIANT

I've used Smart Send numerous times without issue. Well priced. Another reviewer stated they took a day off work to wait for the parcel and lost 8 hours pay. They then stated it was left at the door a day early. So why take a day off work. The complaint was that they also left an expensive item at the door. They will not do this if signature pickup is required, they will leave a note for pickup at the local post office. Great service and always within the specified time. I've sent many expensive guitars.

Have used Smart Send many times, started off ok but the last two times have been a disaster. Courier didn't show up at all the last two times, can't call so is difficult dealing with their email system. All their staff reply back instead of one person taking ownership, all over the shop with customer service.

I have sent and received a number of guitars across Australia, always pickup on time always delivered quickly without damage. Up until now to send a guitar with insurance across Australia was prohibitive and difficult. With Smartsend you do it all online and get you Con notes via email couldn't be easier! Well done guys great service.

Despite being informed the goods were delivered and left inside the door (to a local council with over 1000 workers) and that they didn't get a signature, I've been chasing this for a week and the poor client has walked all over the council grounds looking- only to discover it had never been collected.

Smart Send have always been good value. I’ve used them many times when everything went as expected. But last time, the guy from whom I sent Smart Send to pick up from got it all wrong. He wasn’t there when he said he would be. When he was there, he didn’t have goods ready to go with the right label. Smart Send (thanks Chris at service!) got him sorted— eventually— and kept communication open with me.

Many times their Couriers don't turn up causing delays in deliveries and as result bad feedback from my customers. Yesterday I was slammed with an invoice saying that my measurements were not correct. I paid it so I can avoid their late penalties!!! My measurement have always been spot on. How about if you Smartsend become more liable and refund customers for the delayed pickups? From now on I will use Australia Post as at least their service is better and is over the counter. Smartsend Never Again!!!

Booked a month ago from Melbourne to Sydney. Still, they have no idea where the parcel is. Would not recommend to anyone. ANd there is no contact phone number anywhere on the website for a first point of contact

Smartsend attempted to deliver my item, didn't leave a card now it's being returned to sender. They have no contact number and can't use hotmail or live email addresses which is all I have. Will never buy from anyone who uses them again

Item was for two parcels from Melbourne to SA. items were delivered to SA DEPOT- then one parcel somehow managed to get misdirected to SYD. i then contacted smart send to ensure they would leave item in SA so the customer could collect at 4pm via email, smart send confirmed at 4.. at 6pm item was loaded on truck and sent back to Melbourne.

the worst customer service i have ever experienced. at not one point have the adequately serviced my emails, or the actual delivery of these goods.

we send a parcel to a wrong address for $15, then courier return to us in Feb, but today smartsend issues $20 invoice . Almost everytime we send a wrong address parcels, smartsend will charge even more than the original charge.

I use Smart Send daily for receiving / sending of goods but every time I nominate Allied Express as carrier
I have a problem have had two pick ups one two weeks ago one 10 days ago from Melbourne to Adelaide
and still have not received my consignments Absolutely hopeless and you are unable to talk to anyone has to be done by email Smart Send should take Allied Express of their carrier list It is a joke when using allied express thru Smart Send

The regional agents were not always reliable but SmartSend dealt with them and provided excellent email communication. I organised a surfboard delivered to Far South NSW from Gold Coast and it arrived safe and sound. In the past with other couriers I have had boards wrecked. I will use SmartSend again and I recommend wholeheartedly.

Heavily packed delivery into a PVC tube, destroyed by forklift forks through the tube, gross negligence and no care from anyone in the company or their third party couriers. A second delivery in the same week vanished for 6 days and reappeared after the sender and receiver both had to chase it. Never use this company

Twice now I have had bad experiences with Smartsend. I had a pick up booked, waited home all day, did not show up. No phone number to contact them so I had to email, and they said I had to wait until the next day for pick up. Second day, promised morning pick up, did not show up again! Another time my parcel was "lost" in one of their warehouses for a week and no-one could find it, it ended up taking two weeks to deliver from Sydney to Newcastle. They are cheap but not worth the headache, I will never use them again, and recommend Pack & Send for peace of mind.

Been using the app for a couple of years in my shopify store. Customer service is great and having access to different freight companies dependant on what I am shipping has been handy.