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SMB Australia Car Transport
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Vehicle arrived weeks later and damaged.
I chose to go with this company to transport my vehicle from Brisbane to Perth as it had the best price and fastest delivery as per quote. 17 business days was the quote I received on the 30th of November. My car was then available 49 days later with a damaged tail light and missing aerial. I was given multiple false days of arrival which I had booked time off work to collect. My cost of the transport has added another $1000 for the parts I will now have to replace. In trying to justify these damages I’ve sent multiple emails & calls & no one seems to care or reply. I will never be using this business again & recommend anyone one of thinking to use them to read the countless reviews.
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- Verified customer
Excellent service
SMB took our Mazda from Sydney to Forbes. It was no trouble to change pickup time and help arrange storage at Forbes Toyota. Very flexible. We would use SMB again anytime.
1 comment
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- Verified customer
Great service
Hilux to Brisbane went over vehicle and great service well informed and new owner was contacted and happy days.
Would recommend it future travels and friendly staff helping out in any way possible
1 comment
SMB Australia C.SMB Australia Car Transport
Thanks for your review! The SMB Team
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Melissa JGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 2 likes
- Verified customer
Could not fault their service.
I was pleasantly surprised based on some of the negative reviews but honestly could not fault their service. My car was delivered from NSW much earlier than I expected and without a scratch. Would happily recommend SMB and use them again in future.
1 comment
SMB Australia C.SMB Australia Car Transport
Thank you for your review, the SMB team!
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- Verified customer
Simple and quick
The process was made very simple. I received the vehicle quickly and without any issues. Based on other reviews I thought there would be issues, however, the only inconvenience when picking up the car was a flat battery which they helped me jumpstart the car on the spot promptly.
1 comment
SMB Australia C.SMB Australia Car Transport
Thanks Christian for your honest review!
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Ed DCunderdin
- 2 reviews
- 2 likes
- Verified customer
Hassle free. We've used them twice
Both times have been significantly cheaper than alternatives. Did arrive a couple of weeks later than the promised ETA. Vehicles have arrived in good condition, pickup and drop off were hassle free.
1 comment
SMB Australia C.SMB Australia Car Transport
Thanks Ed for your review. We are working on an upgrade to inform customers about delays for the future.
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- Verified customer
Great Service for my Darwin to Melbourne car transport
Friendly and helpful at both ends (Darwin and Melbourne).
A freeway closure around Melbourne made me late to pick up the car but they got someone to be there for me and even gave some good advice on how best to avoid it on my return trip.
1 comment
SMB Australia C.SMB Australia Car Transport
Thank you Matthew for your review.
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- Verified customer
Top Service Provider
Very impressive service, very prompt and reliable. On time as agreed.
Highly recommend SMB TRANSPORT for all vehicle freight Australia wide.
As we have many vehicles transported we need a transport company that we can trust to have the job done with out delays.
They have exceeded our expectations.
1 comment
SMB Australia C.SMB Australia Car Transport
Thank you Spiro for your review. Always a pleasure working with you!
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- Verified customer
Great Service & Value for Money
Great company, with friendly efficient staff providing value for money.
Will definitely recommend to friends and family and use again in the future.
Great job, keep up the good work.
Thank you so much
1 comment
SMB Australia C.SMB Australia Car Transport
Thank you Craig for your review and your recommendation.
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- Verified customer
Quick and efficient transpirt of my vehicle
Had my vehicle transported Perth to Sydney over Christmas and they delivered well within the stated time frame with no issues what so ever. Would highly recommend this company and would use again
1 comment
SMB Australia C.SMB Australia Car Transport
Thank you Adam for your review and for your positive recommendation.
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Whereismyfurniture
- 3 reviews
Poor communication- glad I didn’t use them!
I contacted the company for a quote and received an email which seemed a bit suspect as it had no official company signature or other formal sign off. I felt a little better after calling and speaking to them in person. I booked online and (luckily, in hindsight) was not charged at the time. I received no confirmation email or formal correspondence confirming the reservation. After reading other reviews I decided to go with another company, and I’m glad I did. After failing to drop off the car as per the reservation there was no follow up correspondence. I’m glad I didn’t pay as the level of service was poor and I felt nervous engaging with the company
3 comments
SMB Australia C.SMB Australia Car Transport
Thank you for your honest review although I am unsure as to what is it about as we did not actually move your vehicle..
All the best for your future.
You are correct I didn’t end up using the service. I had booked to move my car with your company, but with unprofessional looking emails when getting quotes and then no communication to confirm my boo... Read more
king, I read some reviews noting damage to cars and poor communication and decided not to use the service.SMB Australia C.SMB Australia Car Transport
All the best in your future. Thanks, SMB
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AlannaDarwin, NT
- 2 reviews
My vehicle was damaged. Rude and unorganised!!
There are not very good processes to keep track of clients vehicles and possessions, or their associated delivery timelines. Communication is also severely lacking. I had to contact numerous people to find out when my vehicle was going to be delivered, all individuals were extremely rude and unhelpful. P & S paid their subcontractor SMB (contrary to other correspondence received) for the delivery of a vehicle that hadn’t even been delivered. In the original email and quote I was told the ETA was 16 working days and after booking and finalising...Read more
payment I was told 20 working days. After my car had finally arrived after 31 working days (6 weeks) I came to find dents and marks in the roof (where the straps must have been placed) and my antenna missing. Would I recommend P&S Logistics or SMB Car Transport? Absolutely not. To pay so much for a service to have my vehicle damaged, awful communication, rude service and an unrealistic (and extremely late) delivery time is absolutely disappointing to say the least.Similar opinion? Write a review on ProductReview.com.au!
BAD SERVICE AND UNRELIABLE
We purchased a new van which was modified for use with a wheelchair and the supplier sent our finished van from Adelaide to Orange NSW with SMB. The delivery was very time critical as we needed the vehicle to travel and we can't just hire another car. The Adelaide depot was told that the vehicle had to be delivered within the 7 day time frame they advertise but the vehicle didn't arrive until a week later than promised.
I had to phone the head office everyday to chase up what was happening with the vehicle and was told they would ring me with u...Read more
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Avoid!
I used these guys to transport my car from WA to NSW and they bent the control rod on my car where it had been strapped down on the truck. It was a very scary drive from Sydney to the Sunshine Coast (after a wheel 'specialist' also missed this crucial default). They also said it would take 2-3 weeks for my car to arrive but it actually took just under 5 weeks. There was no communication, I was constantly having to chase them up for information. I chose these guys because they were cheap but it was futile because I had to pay to get my car fixed. When I tried to contact them to get some compensation they wouldn't return calls or emails. I will never use them again and warn all my friends and family against using them.
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I hope my comments be seen by senior management (CEO, Board ) of the company st strategic level
I hope my comments be seen by senior management (CEO, Board ) of the company st strategic level, you folks can not go on like this, you are heading into corporate and financial suicide. I setup a business from nothing and now worth over 60 Million, it took me 20 years to set this up and I know thing or two about customer service to get where I am now. You can not make everyone happy 10 to 15 % of customers always going to whinge no matter what, unreasonable expectations etc, may be in building and transport industry up to 25%, because of the v...Read more
ariables in these industries, but you can not have 80% of customers whinge about your business and only 20% or occasionally happy campers, look at your reviews bad to good, every 8 bad reviews you may get 2 good reviews, come on fellows, something is terribly wrong with your business need fixing up, I used you guys recently, and just like everyone else I had issues, delivery did not come on time, when contacted through email no response, no information provided customer about delays, when you ring you get the privileged to talk with someone with heavy Asian accent I believe in Philippines, OK fellows, if you want to save dollars moving your call center overseas it is justified but you need to have a process when customer escalate issues as opposed to heavily accented individual rather just reading what is already available to the customer through the website with the tracking number, no fill service need to meet the customer expectations, (yes I understand longer ETA), for anyone to consider premium service. Why don't you manage customer expectations better, be realistic with your delivery times, If I were you I will get my team to add 20% buffer to anticipated ETA, so you don't keep telling customer fibs all the time and you built business reliability through this, if and when there are delays, keep the customer informed, it does not take too much to send an email to the customer or offer the customer 50$ gift voucher, for extended delays etc, immediately you built better relationship with customers and also reputation and business reliability, at the moment you are at the butt end of business reliability, look at some of the businesses that fail over the years how they were doing 5 years before they fail, I can see almost identical pattern with you guys, if you don't change folks, you are in the pathway to the end, you need to change how you do business otherwise you are heading into disaster, I personally don't want to attack other folks livelihood, I hope I have given something for you to think about, for me I will not be using you folks for a while unfortunately as I need someone reliable for dollars I spend, you are not ticking the boxes for me at the moment, All the best2 comments
SMB Australia C.SMB Australia Car Transport
Hi Cullen,
Thank you for your review.
1. Please advise your booking number?... Read more
Andrew Mytkowski, Obviously you are responding on behalf of board of directors in your business or may be your in the board I would like to respond to your comments mate and I quote ". It is disappo... Read more
inting how uneducated and racist your comment is in regards to speaking to someone with a 'heavy Asian accent I believe in Philippines" Really mate, and also apparently uneducated , we will see which part of the education scale you and I sit when I finish my comments mate, I came to Australia with only 20$ in my pocket without ability to speak English (not a word) now owner of multi million dollar business, employs Aussies born here and also flown here with heavy accents and that was over 35 years ago, first 5 years of my life over here I spoke English with very heavy accent, even today I speak English with slight accent, YES MATE I AM from ethnic back ground, for any business bread and butter is their sales team and customer service team, I WILL NOT employ anyone who can not articulate, communicate with the customers well in sales or customer service. be it due to their heavy accent or inability to articulate due to lack of interpersonal skills, what we have here got nothing to do with racisms mate so don't play the race card here, you have bunch of people in your customer service team who can not communicate with the customers well due to their accents, this is apparent with anyone who had phone your team recently, instead of addressing the issue YOU ARE BARKLING AT THE WRONG TREE here, by the way the car had arrived eventually way past the ETA with dints that were not there before and with multiple scratches that were not there before courtesy of your business. I did not waste my time with your insurance as I know very well where that would take me as my car is a luxury car had my own insurance got it sorted through my insurer, have a fantastic day Andrew good luck with your businessSimilar opinion? Write a review on ProductReview.com.au!
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- Verified customer
Not trustworthy or reliable
Items were stolen inside my vehicle called them and was informed that it wasn't there problem and he also told me that won't replace anything that was taken after asking to speak to someone else was told to send email still haven't herd anything never again am i using smb services not reliable and not trustworthy. Yes it's affordable but comes with a terrible service.
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ThomasRichmond-Tweed, NSW
- 2 reviews
- Verified customer
Great service quick to deliver and care seems to be taken with each vehicle
Pick up was faster than originally scheduled and happened late in the evening on a slip road, the driver phoned to advise of ETA and confirmed by txt 20mins prior to arrival
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- Verified customer
Thx Daniel, another great service
We use SMB on a regular basis.. Always an easy process..delivery and collection. Easy drop off , reliable information given , prompt service.offered door to door as well as depot to depot
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YunFar North Queensland, QLD
- Verified customer
Professional Car Transport Company
Yes, I was the sender and my package was picked up on time.
Yes, I was the receiver and my package arrived at the expected time and in good condition.
All good.
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The reviewer stated that an incentive was offered for this review
Ali KnaglexSydney, NSW
- Verified customer
SMB is the best transport company that I’ve used... always on time.
SMB is the best transport company that I’ve used... always on time and never stuffed me around.
I highly recommend them and will without a doubt use them in the future
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Questions & Answers
Anthony T.asked
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
3 answers
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me.
If you need urgent transport they are not your best option.
I hope this helps
Thanks
thanks for that just a little to keen to get it i guess
SMB Australia C.SMB Australia Car Transport
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head Office or you can send through an email to smb@smbaustralia.com.au for updates.
Hope this answers your query. Thank you, Daniella
Autoalfamor D.asked
Car transport from Tasmania to Darwin?
2 answers
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
SMB Australia C.SMB Australia Car Transport
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you
Walterasked
why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380
No answers
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SMB Australia C.SMB Australia Car Transport
Thanks Karen, it was a pleasure transporting for you! The SMB Team