SMB Australia Car Transport

SMB Australia Car Transport

3.2

283 reviews · Statistics

PositivevsNegative
54% · 153123 · 43%
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Sender or ReceiverSender (65) · Receiver (84)
Delivery Time
  • Early (21)
  • On Time (56)
  • Late (14)
  • Unacceptably Late (31)
  • Never Arrived (5)
  • Never Collected (2)
Delivery Arrived in Good ConditionYes (86) · No (32)

Reviews

283 reviews
Emma
Emma Hunter Region, NSW

So far so good

Darren
Darren Perth, WA

DON'T USE SMB

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Sateki
Sateki
 · Verified

Not happy… poor service..

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Old Timer
Old Timer

Really Helpful Staff

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bob
bob

service

Jon L.
Jon L. · 2 posts

Spitting Chips

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Tmilo
Tmilo Darwin, NT · 2 posts

AVOID AVOID AVOID

Prince M.
Prince M. Metropolitan Adelaide, SA

Terrible Experience with SMB Transport - Unreliable and Dishonest!

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Carmel
Carmel

Fantastic Service

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Chloe
Chloe

Terrible, crashed my car, not even apologetic

Disgruntled customer
Disgruntled customer

Terrible service no communication

Rick
Rick South East Queensland, QLD · 3 posts

Very slow with no communication

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Veronique H.
Veronique H. Central Highlands and Goldfields, VIC · 7 posts

BEWARE they destroy

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Bec
Bec

The worst freight company!

nic
nic

Terrible

Questions & Answers

Alasdair36
Alasdair36 · 

Can SMB please confirm that my vehicle (Job no.420256) will be in Melbourne on Friday 14th July? I have been given three dates and none have eventuated. Can I pick up the vehicle from Melbourne depot on 14th July?

Guest
Steven M.
Steven M. · 

Trying to find out if my ranger ute has arrived in Adelaide as yet.
I have had no communication regarding my ute.
My job number is 41847.
Could someone please get back to me as I have to travel 350kms to collect it and need to know if it has arrived in Adelaide.

Veronique H.
Veronique H. · 

I wish you had checked the reviews before choosing this company. I really hope you get your Ute exactly how you sent it to SMB. Keep calling and harassing and they do get irritated and give some info. Not a lot but some

Steven M.
Steven M. · 

Thanks for the reply but still no wiser were my Ute. Can someone please let me know if it is in Adelaide and what address it is at. Cheers Steve

Guest
Quinton A.
Quinton A. · 

Hi im Quinton Atkinson i purchased a car to be transported to Melbourne.
Please when will.my car be at Melbourne Depot it was dropped at Sydney depot 2 weeks ago? I'm very disappointed that it's not here sooner!

Veronique H.
Veronique H. · 

Do yourself a favour and pay a little bit extra if you love your car. Do not go with this organisation. They are reckless and there is absolutely nothing You can do once the car is damaged. I am still waiting on Insurance to complete the process to repair $20,000 worth of damage to my classic Camaro. I was tricked into believing they would take extra care of it and got it back with damage everywhere

Rick
Rick · 

It took a month to get car from Adelaide to Brisbane. Then arrived covered in dirt and broken door handle.
They will not give you update on where it is and just tell you it’s in transit lol
I sent heaps of emails and called heaps over 2 weeks,to be told it’s in transit. But I found out it hadn’t even left Adelaide.
I would not use or recommend this company to anyone

SMB Australia Car Transport
SMB Australia Car Transport · 

Dear Quinton,

Kindly share your reference number so that we can investigate the whereabouts of your vehicle. Alternatively, you may contact our office at 1300 362 085 for prompt assistance.

Regarding the other feedback mentioned, please note that it is clearly mentioned in our terms and conditions that vehicles older than 20 years are not insured by SMB Australia. This is not something that we hide from our customers.

Additionally, as our carriers travel across several kilometers in an open environment, it is natural for the vehicles to accumulate dirt and dust. Please be informed that we do not offer detailing services. As for the broken door handle, the procedure is to go through support so they can investigate into this.

Thank you for your understanding.

Guest

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Details

CategoryCouriers
ServicesVehicle Transport
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