SMB Australia Car Transport

I hade four levels In my car when I received the car in nsw there was not a single level I forgot to ask you on time I asked the sender he said it was in the car, where’s my levels?

Transported a trailer for me within the Perth area. Unfortunately the business is full of incompetent people. Trailer was damaged and once they finally admitted the damage i was told i would be contacted by the insurance department. No contact and it has been months now of me calling, sending quotes etc but they just ignore the calls and emails. If using this company be prepared for your stuff to be ruined.

Dealing with the staff was great, price to bring 4wd and cub trailer from Adelaide was very fair. Delivery time was exactly as stated and delivered. Very happy. No issue with service at all

Very easy drop off and collection. Prompt delivery. Held the vehicle a couple of days until was able to collect at no extra charge. Would highly recommend very happy with service and price.

I never write reviews... but these guys left me no choice. I transported a car and I honestly wish I did more research. They have no regard for your property and then have no regard for your time when you need to work with them to resolve issues. I picked up my car from their Sydney depot and reported damage. I have been struggling now for over two months to simply get a call back. As per a previous review.. they are never available. Even the day of collection and highlighting the damage the lady was immediately irritated and gave me an email address I should work through.

Transported a brand new range rover, noticed the interior console has significant scratching and interior (front/back seats) all dirty as if someone sat it in.

Called on day or arrival, and each day for 1 full week - support staff somehow always at lunch.

[Name Removed] in support is unhelpful and deceitful. Implying interior damage is somehow not covered...she notes a T&C relating to personal property and affects as to way the interior is the same, its clearly not.

No help and careless.

Terrible customer service also, no tracking on the car at all just guess work.

Stay away.

10 emails and still no car. Did it go by sea, rail or road. Who knows…probably got Covid and got hospitalised. Don’t try the 1300 as it doesn’t even go to voice mail or maybe hasn’t been cleared from year dot

Useless!!! I booked through Truckit online. Received confirmation from them but never confirmation from SMB. I called them to check that the Depot was open for dropoff (which they confirmed) a family member and his wife drove the car to the depot to find it closed. One guy tells us it was due to covid, the next tells us the business was a crime scene due to break in. Someone is spinning a yarn. Rude staff on the phone. No attempt to fix the issue nor understand that we had two people take the day off work to drive to the depot which I had confirmed was definitely open!! never again!!

Used SMB transport from Sydney to Melbourne and had no issues. Car arrived on time and in good condition. I will use this company in the future if the need arises.

I had to have my new car shipped back from Melbourne from Sydney and was very happy with both the level of service and price. My vehicle arrived on time without inceident. Would definitely use again

Happy with the service and the related price, at times the car may sit in a depot for some number of days, perhaps covid is responsible, I'm not sure. The car was received at the other end without any problems except delay.

Good news and most important is the car arrived safely and at an attractive price. The bad news it took a couple weeks longer than their worst case expectation. I can excuse that with all the covid 19 lockdowns however I would expect some updates along the way without me having to request updates every time. If your say car is delayed until a specific date and know it wont make it, communicate that. Very difficult to plan alternatives when the information is sparse and out of date. Otherwise no issue from me and I'm a fastidious car owner. (I am sender and receiver)

I have used SMB for transporting various vehicles for over 13 years all over Australia, nothing more than professional outstanding customer service. That's why I don't trust anyone else, they are always accommodating! Anyone whom requires a recommendation on transporting vehicles anywhere in Australia, I never hesitate in recommending SMB.
Thanks Eddie

Chose SMB on recommendation, which made life a little easier. As my timeline was important, staff went the extra yard to meet my needs. I could not fault the service. I would definitely use this company again.
All the best, Mark

I was pleasantly surprised by how communicative, helpful and professional this organisation was. They followed through with everything I asked for. M

I was very happy to receive my car in excellent order.

I would use them again. No problem