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SMB Australia Car Transport
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- 9 reviews
Great service for moving non-runner vehicles
Used smb to move my audi a6 from seven hills,nsw to greenfields, sa depot as it had broken down.
Price was excellent and arrived with no damage and all contents as I left in the car.
Would recommend to others especially for non running vehicles that are rejected by other carriers.
Arrived appoximately at the time described. With updates provided using an online tracking link. Approx 1mth due to high demand. Staff on drop off and pickup were very helpful. Drop off and pickup occcured with no prior booking. Just showed up at times advised online.
Transport of vehicle with contents from NSW to WA
I used SMB to transport my Rav4 with contents from Dubbo to Perth. My car arrived in the same condition that I left it, with all my contents in tact.
Don’t want to give even one star rating
Do Not Use This company or National Car Movers (they are both working together with our cars). Our cars have been sitting at SMB Sydney depot for the last 42days. The ETA is continuously being changed as is the date the cars are going to be put on the truck. The guy who answers the phone is extremely arrogant and unhelpful. Who knows if we will ever see our cars again. I am taking this issue further. If anyone else is having similar issues with SMB or National Car Movers I am happy to look at taking this to court as a collaborative cas.
Absolutely hopeless don’t use
No communication what so ever I paid for a 28 day service thinking I would have it there in plenty of time
6.5 weeks later just arrived brand new car covered in tree sap
(20kms on it )
Worst company I have ever dealt with world wide
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Stay away from this company
If only I could put zero stars, very disappointing, still waiting for my car, been almost two months now from Qld to WA and keep getting excuse after excuse, first no communication at all until I reached out and told it had been sitting in Brisbane for 4 weeks, then told the truck broke down and now told they have a backlog, which is it? Starting to think they have probably sold it and my car is not coming at all, going to report it stolen if it doesn't arrive soon, I can only imagine what condition it is going to be in after sitting out in a depot for weeks on end. I cannot believe this has happened in this day and age, disgraceful service.
5 and more weeks and the car is sitting in melbourne depot
car was picked up more than 5 weeks ago to go to port headland ,no one rang us we had to ring to find out that the car is still sitting in Melbourne awaiting pick up and by the time it gets there ???
what is wrong with a phone call ?please do not tell me that you had no truck going to WA in the last 5-6 weeks and our customer who is renting a car was told it will get there 04/04/2022 .
all of that just to get a booking what a service and we are one of your customers .
Amazing service and customer support!
Gabby from SMB Australia Car Transport is a total star! I have left my parking remote in the car and ring them to see if they can post it. Gabby went above and beyond to get the remote to me as soon as possible. I would highly recommend SMB Australia Car Transport to anyone. Great work guys, keep it up A+++
- 2 reviews
- 1 like
- Verified
1967 HR Holden arrives in perfect condition.
I entrusted SMB with my $45k 1967 HR Holden from WA to SA, arrived in perfect condition. Guys at Adelaide depot were so good. They have a passion for old cars and even helped me load it on the car trailer. Thanks SMB.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
Terrible service
Hi guys, please don’t use their service. What an absolute nightmare. I understand there is a COVID issue but they use that to their advantage.
When I paid in full I was told 5/15 days to transport from Perth to Brisbane. 6 weeeks later I was still waiting. When ever I called the company someone gave me a different eta.
Absolutely terrible service. Please spend an extra few dollars to get a professional service.
Unprofessional not organised. Terrible service. Never again
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- 2 reviews
- 1 like
The reviews had me worried.
After reading all the negative reviews I was a little concerned when the 3rd party freight logistics company I used, contracted to SMB. It was unfounded though. My 60 yr old car was transported across the country without a problem and no damage. I was quoted 13 to 18 days delivery - arrived in 6!! The driver went above and beyond to assist. I would use these guys again. Don't believe the whingers.
- Verified
Car Transport
Car was transported on time from Adelaide to Sydney, nil damage, very affordable, tracking was good and staff were helpful. I would recommend this company for vehicle transport without hesitation.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
SMB's Service (drivers and customer service staff) is so terrible.
They broke the driver seat door handle and also broke steering rod that is attached to wheels. When contacted the customer service, they dint even bother to reply back after they came to know that I have photos and videos before transporting my car. overall, it turned out to be an expensive deal for me.
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Lost car, left windows down filled with water, could not provide any paper work, won't contact me
Had my car transported by SMB, it is the worst experience I have ever had with a transport company. The car got lost going from Melbourne to Brisbane I was told it was in Sydney then a week later found out it was still in Melbourne. When it did get to Brisbane it couldn't get delivered due to trucks braking down so I was told if I pick it up I would get a refund for that part of the transport by SMB. This was false they lied and won't refund the trip from depo to my house. When I picked up the car I found the windows left down 5cm each side and...
Read more the car filled with 3cm of water threw it. I tested the windows they work fine and go up and down. Also the car had tape put on it which ripped the paint off. No paper work was provided with the car, no pick up condition report nothing. I have emailed support@smbaustralia.com.au no response. If you call up they just tell you to email support@smbaustralia.com.au. Please don't ever use this company. Took 24 days to come up from Melbourne and would have been another 4 sitting out in the rain with the windows down if I had not have picked it up. Still waiting from them to contact me- 2 reviews
- Verified
Good transport company
I originally went through a 3rd party who connected me to SMB. It was much easier dealing directly with SMB , I found them helpful and accommodating with drop off and pick up locations.
I would use their services again.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
- 2 reviews
- Verified
car transport
Delivered my car from Alice Springs to Brisbane without any hassle, highly recommend. SMB are a very reasonably priced transport company and they and their representative are an easy company to deal with.
Review collected in partnership with SMB Australia Car Transport
The reviewer stated that an incentive was offered for this review
Questions & Answers
So far I am unhappy with SMB service. They should know that there is a holiday (Easter) during the process. I made 3 phone calls before Easter and asking when will my car arrive to Darwin from Melbourne and they said it would the there on 06/04 in the first call and then the end of 6th week and then 12/04 and today 06/04, they said it would arrive at the end of next week (16/04). The reason for these delay is because of Easter holiday!!! I have read all the review from the top and feel like they did this with more than 70% customers here. I will wait until my car come to officially write a review about thier servicw as one of the big issues here with them is they damaged customer car (I hope it will not happen to me but ...)
how hard is it to track where my car is I'm not cranky just can't figer out your tracking system HELP please
Honestly Anthony, I have transported many cars with SMB, and I never needed to track my cars because it didn't make any difference in terms if delivery time. SMB is slow but cheap, they also transport...
Read more non-running cars. Their estimated time is always correct if they said 4 weeks it will be 4 weeks knowing that the car still in depot or transit isn't important for me. If you need urgent transport they are not your best option. I hope this helps Thanksthanks for that just a little to keen to get it i guess
Hi Anthony, we do not have an online tracking system at this time.
You're more than welcome to call us 8.30-5.30 EST Monday - Friday to get an update on your vehicles.
1300 362 085 is for our Head O...
Car transport from Tasmania to Darwin?
I would not use them again. My car was two weeks late, with no communication from them whatsoever. My hat was also stolen from my car, with them not caring one iota
Hi Autoalfamo D. We can transport on this route. If you still wish for a quote or question please call our office 1300362085 or email smb@smbaustralia.com.au
Thank you
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Details
Category | Couriers |
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Services | Vehicle Transport |
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