SMB Australia Car Transport

Job Tracking #427640. I dropped my car off at the Alice Springs depot 2/11 there was issues finding my booking but after contacting SMB it was sorted quickly and professionally. I received an email within 10minutes of the phone call with transit information. So far I have been really happy with the service I have received from SMB. Will update once I collect my vehicle in Sydney on the transit time and on any delays.
Update 1 - I have checked the link I was emailed and can see my vehicle is going to be in Adelaide in the next few days around the 14/11.

I dropped a historic car off today in Perth for Transport to Sydney. Rob was really helpful and his "Customer relations skills " are top class . SMB should be proud to have employees of his calibre looking after the company's interests.

very good price, prompt service, helpful advice. friendly. highly recommended.

By far the worst experience I have had with a car transport company, transporting from Adelaide to Darwin, the car took 2 months to arrive not the 15 working days. When I rang to question it the delivery date was pushed back 5 times with no explanation, after pushing I found out my car had still not left Adelaide 4 weeks after being dropped off at the depot. No offer to reimburse and was like pulling teeth to speak to someone who had a clue what they were talking about. It was then dropped off chipped and dirty left in a non branded car scrap yard with the keys in the ignition unlocked!!! no paperwork or ID checks to pick it up. Completely unsafe and unprofessional. Save your money and go elsewhere.

I have used this company twice to transport vehicles from Perth to Brisbane on two separate occasions.The service has been excellent. Both vehicles arrived within the timeframe quoted, and in good condition. Tracking and communication from SMB.

Had the worst experience with this company. Not only did I receive the car 3 months later that expected, one of their drivers crashed my car into another, then were not the slightest bit apologetic (direct quote - they said, “these things happen”). It took forever to get the car back becaus they were tying to get out of paying for it. Poor communication and zero customer service. Useless.

Transport of a car from Melbourne to Perth took 6 weeks, not 15 working days. There was no communication from the company ,all follow up on the situation was instigated by me. The date of arrival changed three times with lame excuses including we are coping with a backlog, to fires in WA that were nowhere near Perth. Very poor organisation and business ethic. I was told that the car was stored under cover but I would question this as it was very dirty on arrival. Because I had such a negative experience I would not recommend this company at all.

Extremely slow. Took over a month to transport the vehicle when it was estimated at 5-10 business days. I had two cars sent from Adelaide to Brisbane. One that was not running I sent with another company, that turned up 3 weeks before the one sent with snb transport. Had no communication from snb and when I received my car it was very dirty, broken door handle, dead battery. When I finally got to pick up the vehicle, an employee told me how she had sent photos of my vehicle to strangers while it was at the depot. I would not ever use this company again and would not recommend them to anyone.

SMB is the worst freight company I have ever used! Dates were changed 5 times and the arrived much later than promised. Will never use them again and will lodge a complaint with ACCC!

Do not use this company, I wish I had read the reviews before booking. It's been more than 6 weeks and I still don't have my car. They keep changing the date without taking any ownership. I'll be lodging a complaint with the ACCC . Companies like this should not be operating.