Smeg K7099X Series Questions & Answers
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Hi, I have rangehood K 7099 ENC 2 which stopped working. Light in front are still on but real lights or motor are not working. I might need an installation manual and maybe suggestion what might be wrong (front lights on...?). I live in the country Tasmania and getting electrician who will take couple of hours to figure out what might be wrong, would be very expensive, frankly it might be cost prohibiting. Any suggestions would be appreciated. Kind regards, PS Switched off power for 5 min and front light did not come on again (sorry)
Hi, I have rangehood K 7099 ENC 2 which stopped working. Light in front are still on but real lights or motor are not working. I might need an installation manual and maybe suggestion what might be wrong (front lights on...?). I live in the country Tasmania and getting electrician who will take couple of hours to figure out what might be wrong, would be very expensive, frankly it might be cost prohibiting. Any suggestions would be appreciated. Kind regards,
Hi cjvs, Thanks for your enquiry. Please call our technical support team on 02 8667 4888 and they will be able to assist you. Regards Smeg
$1100 + two technician visits ($400), not much help. PCB boards 'not communicating'. $1600 buys a new one or maybe advice on different brand? They are usually half (or better) price. Smeg, like Alfa Romeo, looks nice but when 'driven' it's rubbish. PS Smeg technician was trying to help, but he works for the company. Thanks.
How much for 08080270 PCB part for my K7099 rangehood? It see sto have a mind of its own after power outage. The power surge must have fried the PCB. Thank.
Good Morning. We have this part in stock and it is $226.73. If you wish to order this part, please contact our Spare Parts Department directly on 02 8667 4875 or via email spareparts@smeg.com.au Kind Regards Smeg Australia.
We've just moved into a new house with this range hood installed. The previous owner said it was difficult to turn on, is this a remote control only rangehood? We can't get it to turn on at all. Any help please?
Dear Julian, Could you please email service@smeg.com.au with your name, address and contact number? Once they have this information, they will be in direct contact with you. Regards Smeg
The light on my Smeg range hood, which I think is about 10 years old, operates on its own but if i turn the fan on as well its hard to get it to stay on. The light usually turns off and won't go back on again while the fan is on. Also, I'm not sure that the fan is operating properly at its different speeds Any suggestions? Thanks Peter
Dear Peter, Thanks for your enquiry. Could you please email service@smeg.com.au with your name, address and contact number and mark it to the attention of Lesley. Once she has this information, she will be in direct contact with you. Regards Smeg
Hey, We've just moved into a new house with this range hood installed. Was working fine for first few days but now does nothing except light up? Any help please?
Dear Andrew Y., Thanks for your enquiry. Please call our technical team on 02 8667 4888 and they will be able to assist you. Regards Smeg
I have a range hood that when the lights or fan switches are pressed they bump start for 1-2 sec then go off ? Any suggestions
Our fan is not working, what do u suggest we do
Dear David, Could you please email service@smeg.com.au with your name, address and contact number and mark it to the attention of Lesley. Once she has this information, she will be in direct contact with you. Regards Smeg
Hi I have a K181X-60 range hood it stopped working lights were working.A recommended Geelong Smeg maintenance person replaced the capacitor which had a bulge in it and now the fan works but is only going half pace setting 1 and 2 won't hold an A4 piece of paper.Its 6 years old very disappointing.I don't want to keep spending on it if it has to be replaced.Can you help? Cameron.
Dear Cameron, Could you please email our National Service Manager, steve.cullen@smeg.com.au with your telephone contact details, address and the problems you are experiencing with your appliance. Once he has this information, he can ascertain how to best rectify the problem. Regards Smeg
My system has just automatically turned on at top speed and I can't turn it off! Any suggestions?
Dear Geoff. Thank you for enquiry. You will need to turn off the power to your house via the switch board for five minutes and then turn it back on, this should re-set the rangehood. If not, please contact our Service Department urgently on 02 8667 4833. Kind Regards, Smeg Australia.
I have a Smeg SA550 Delux Slim Jim 90 Rangehood, lights were not working so I replaced the globes and no success, I turned the power off at th plug then back on, now the fan does not work, is there a reset button somewhere?
Hi Enak. Thank you for your review. In order for us to assist you we would need to organise a service call, there could be a number of problems, switch, fan etc. If you wish can you kindly email us with your full name, address and contact telephone number. Our email address is service@smeg.com.au Regards, Smeg Australia.
Hi we had 2 X SHW900B rangehood installed at our 2 homes on the same block. The units don't work properly as there is no fan sucking up the smell, instead the whole house has the cooking smell since the rangehoods have been installed. Can someone please check this out for us at both homes?
Suggest you go to another brand .. experience here puts zero confidence in the performance and reliability of these units .. Good Luck
Dear blewy, Thanks for your enquiry. Have you contacted us to discuss these problems? We would like to have the opportunity to have a look at the feedback you have provided. Can you kindly email us direct with your full name, address and a contact telephone number. We will then contact you to discuss this and co-ordinate for a representative to attend your premises. Our Email address is: service@smeg.com.au and please mark to the attention of Lesley. Regards, Smeg Australia.
I have been using SMEG appliances and have installed SMEG Oven, Stove and Range-hood recently. I am disappointed that my range-hood started to have problem when the unit is only a few years old. It has power and but the fan is not spinning...disappointed with the quality. Not sure why this is happening.
Hi Mingo, I think we answered your other product review on a different model? SA550. As mentioned, we would love to have an opportunity to assist you - product review does not supply us with your details, so can you kindly email us with your full name, address and contact telephone number our email address is service@smeg.com.au and please mark to the attention of Lesley. Kind Regards, Smeg Australia.
Hi, We are new to this house and I cant any no other than smeg brand name. It was working well but it starts tiki tiki sound when the light or fan button pushes. After about 3 min, fan start to rotate. Today light is dim after 3 min tiki tiki sound. Please help to get it repaired .
Dear Sujeewa, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your address, telephone contact details. Once I have this information I will be in a position to arrange a service call to ascertain what to do to fix these problems. Regards, Steve Cullen
My oven and cooktop died. They were installed over 15 years ago. I would like to replace them, should I also replace the rangehood? The current brand is Omega, what should I look to buy? Thanks in advance for advice.
Dear Goodwink, I am the National l Service Manager for Smeg and I would like to assist with this problem, you could call our Sales People for Canberra on 69228600 and discuss this matter. Regards, Steve Cullen
Thanks Steve, I actually live in Sydney now. Kim
Dear Kim,If you email me at steve.cullen@smeg.com.au with your details I will have our Sydney Sales contact you direct to discuss. Regards Steve Cullen
Hi we’ve just moved into a house and the exhaust fan appears to blow smoke away not suck it. What could be the cause. We have checked the filters
Dear Sharon, I am the National l Service Manager for Smeg and I would say that it could be a venting issue, you would need someone to look at the vent at the top of the appliance and also the duct work. If your are unable to do this please email me direct at steve.cullen@smeg.com.au with your address and contact details. Once I have this information I will be in a position to ascertain what to do to fix this problem. Regards, Steve Cullen
Had a SMEG P791 rangehood installed in November 2016 and it has a burnt out the motor and melted motor run capacitor. I have replaced both these items but it doesn't run properly. The lights work fine but the fan cannot be turned off and rather than increase in speed it reduces speed for the third and forth buttons. Replacement motor and fan kit is a SMEG part that cost me A$383 and the capacitor has the same ratings as the original except the voltage is 450 not 470. Can someone help me to sort this out.
Hi Marcus R., Thank you for your enquiry. Please call our technical support team on 02 8667 4833 and they will be able to assist you with your query. Regards Smeg
My Smeg rangehood fan won’t turn on. The light works but just hear a clicking sound when try to turn on the fan. I tried turning the power off for 10 mins but no change. Is it worth getting service out to fix? Sounds expensive just for them to come and then every 15 mins they charge extra. what if they can’t fix it and I need a new one? It’s going to cost $1000 plus the cost of them not being able to fix. Won’t ever buy Smeg again. Bosch fixed my oven for free even tho it was out of warranty by over a year.
Hi Louise S - We would love to have the opportunity to assist you further - can you kindly email us direct with your full name, address and a contact telephone number ? We will then be in direct contact with you to discuss this matter further. Our email address is service@smeg.com.au and please mark to the attention of Lesley. Kind Regards Smeg Australia.
Hi - I have just built a new kitchen and I have a smeg extractor fan, yesterday the power tripped and now the lights and fan do not work. I have been looking online and it seems as it is a problem with all smeg extractor fans.
Please help I need it to work urgently!
Hi Emma try turning off the power to the hood for 10 minutes and then back on if this does not work please call Smeg service on 02 8667 4833 to book a service call.
Regards Chris
Hi Emma go straight to store u bought it from who will direct u to company that does repairs. Contact service dept at smeg as well to get some sort of resolution. Keep all records of ph & email contact as well. We were given all sorts of stories by service people varying from 'dirty' electricity to our power board in house faulty ( it is new). This was finally rectified hopefully? By them installing 2 new motors in extractor fan! Good luck!!
I have a SMEG K7099x90 The lights and fan have stopped working , again This has happened twice before. I don't cook much as I run a 7 day business and eat there. So you can imagine my disappointment. How often would it need fixing if I was a person using it all the time. Can LED globes be fitted instead of Halogen and where does one purchase globes? Cheers
Hi Susie turn the power off to the hood for 10 minutes and then back on it should work again, the lights can not be changed to LEDs
Regards Chris
Hi susie, hopefully your still covered by your warranty or it could cost you for service visits. after 4 visits and the repair people changing the electrical board twice my extractor at last seems to be behaving. Although the light button on the control panel is continually on, not sure if it's supposed to be or not? I was told all sorts of unbelievable reasons by the service person as to why it wasn't working, the most outrageous I thought, was that apparently we have 'dirty' electricity in Australia compared to Europe where the product was manufactured???????? Anyway as far as your changing lights sorry can't help you on that one. Good luck
Susie my Rangehood does the same thing .If you turn it off at powerpoint and wait til the first red light goes out ,then turn it on it will reset.I realise you shouldn’t have to do this but it appears to be the only way
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