Smeg PUM-X Series Questions & Answers
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Have a 3yo Smeg PUM901X rangehood with external duct. There is oil (cooking?) Dropping from the hood onto the cooking surface. Removing the filters the oil is clearly coming from the fan component. Why, how to fix, clean ongoing please?
The third fan button (high) of my PUM60X has stopped working. Everything else works fine. How do you fix it?
How long is the recommendation for the ducting from the unit to the outside vent, I feel ours may be too long because the condensation is so bad it drips all over my stove top when I boil anything? I’ve been told we can only use the back elements of the stove for it to vent properly.
No sure. My issue was the noise.
Hi Narelle thank you for your enquiry. In order for us to assist you can you please email us direct with your full name address and contact telephone number along with a picture of the rangehood and ductwork that you have mentioned. Our email address is Service@smeg.com.au kind regards Smeg Australia
Thanks if I could have a phone number of who I could speak to regarding this would be great .. I need to know about the ducting that should be used for this to work effectively etc as our builder is saying too bad this is acceptable and all range goods have condensation.. ours drips like a running tap
Dear Narelle R., For technical assistance, please call 02 8667 4888 and ask for Chris who will be able to assist you. Regards Smeg
I have a PUM90X and went to change the lights by taking out the filters and the 12 screws, but the cover doesnt come out as indicated in the manual. Any one have the same issues? The Rear can move freely but where the lights and fan buttons are it wont budge, any other screws that should be removed. really annoying that the manual doesnt match. or explain better.
Hi Chun W - This model has a strip LED light, there are no screws that need to be removed to take out the strip as it is clipped in. This job should be done by a technician. Can you kindly email us direct with your full name, address and contact telephone number so we can co-ordinate a service call with you. Our email address is service@smeg.com.au Kind Regards, Smeg Australia.
We moved into a house with the PUM90X and the lights don't work at all. It's also extremely noisy.
Dear Carmen R, Could you please email service@smeg.com.au with your details and mark the email to the attention of Lesley. Once she has this information she will be in direct contact with you. Regards Smeg
Good morning, my fan started working "on its own" at 3.30 am and i cannot turn it off. Any suuggestions as to what is going on?
Dear Katherine H., Could you please email service@smeg.com.au with your name, address and contact number and mark it to the attention of Lesley. Once she has this information, she will be in direct contact with you. Regards Smeg
I could not believe it. The same problem happened to my pum 60x rangehood yesterday morning at 3.30am. It seems 3.30am is the turn on time. It was noisy and woke me up. Pressing buttons would not turn it off. To get back to sleep I had to switch the fuse off at the switchboard. Since then an electrician unplugged it in the overhead cupboard. I have now emailed smeg and they have responded by arranging for the smeg agent to call and inspect the problem. Ross p
Full marks to smeg customer service. They promptly arranged for their agents electrogas to call, which they did today. First class technician arrived on time, who promptly identified the problem and we could all see that a cockroach had short circuited and cooked himself on the power board. Smeg were very generous and covered it under goodwill (well done to smeg-they really support their products). All ended well. Congratulations to smeg. Such service makes you support smeg products. Ross p
Our Smeg range hood PUM60X has developed intermittent fan and light issues, very disappointing as I believed I was buying a quality product when we fitted out our new kitchen. The unit is used once or twice a week, not heavy use and is cleaned often. As I read the reviews on this model I am frustrated by the fact that the sales agent at an upmarket Adelaide Shop recommended it. :( What are the options to replace with a same size but better range hood? Do not want to have to remodel kitchen cupboards just to solve this problem. Does Smeg make a similar product that will fit but with better operational quality?? Is it worth repairing???
Dear SCS, Could you please email service@smeg.com.au with your name, address and contact number and mark it to the attention of Lesley. Once she has this information, she will be in direct contact with you. Regards Smeg
Hi SCS, we have the same issue. It is hi and miss when it wants to work. Now its out of warranty so what do we do....something like this should not fail so soon. Very disappointing for such a known brand for quality.
Dear TBone, Have you contacted us to discuss your problem? If not, please email Lesley at the above email address. Regards Smeg
Hi Rodney, no we had not. I will organise to contact Lesley. Thanks for your prompt reply. Regards Michael
Moved into a new unit with supposed smeg appliances - the rangehood has to be a fake cause surely smeg wouldnt make a product that has no switches to turn it on - nothing anywhere! The most useless piece of crap Ive ever seen. Beware of these fake smeg appliance pieces being installed in new units.
Dear Lisa, Could you please send a photo of your rangehood at service@smeg.com.au along with your details so we can confirm that it is a Smeg product? Please mark the email to the attention of Lesley. Once she has this information, she will be in direct contact with you. Regards Smeg
I am about to purchase a PUM90X from Noel Lemming but need to check that it is able to be ducted through an external wall. NOT the roof. What size cupboard do I need to allow and do I need to buy a ducting kit. I am in New Zealand.
No idea. Mine is ducted to the roof. If you get one, check that whatever ducting they use does not stop the flaps inside from opening. The design seems to make it easy for the flaps to be obstructed. Once it was taken off and retaped a bit more carefully the flaps opened OK, but it only cut the noise down by 10dB or less. Still way too loud.
Hi, I have recently moved into an apartment which is approx. 5 years old. The PUM60X is SO noisy even on its lowest setting. I don't know if this is just what it's like or if there's a problem with it. Pippa
Hi your pum60x had same problem with my pum90x about the noise I think these models were noisy unless we change another one I just recently changed the buttons control of it , another issue of pum60x or pum90x
Dear Pippa, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your address, telephone contact details and also if you can scan me a photograph of the rating plate from inside the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
My Rangehood won't turn off pressing the button. I have to switch off at the power point every time & its getting a bit annoying as I have to climb on a chair to do so. I purchased the more expensive Smeg brand thinking it was going to be better but only 2 years in & it's been a disappointing choice. Any help?
Dear Disappointed old lady, Thanks for your review. Have you contacted us to discuss these problems? We would like to have the opportunity to have a look at the feedback you have provided. Can you kindly email us direct with your full name, address and a contact telephone number. We will then contact you to discuss this and co-ordinate for a representative to attend your premises. Our Email address is: service@smeg.com.au and please mark to the attention of Lesley. Regards, Smeg Australia.
SMEG PUM90X exhaust filters are deteriorating and bits of mesh are falling into food and we need 2 new ones
Hi Cas - thanks for your enquiry. In order for us to assist you - you will need to contact our Spare Parts Department, you can email them direct; spareparts@smeg.com.au or you can call them direct on 02 8667 4875 - Kind Regards Smeg Australia.
Its horrible after 3 years use I found that the builder missed the filter I have no idea where is the filter I just cleaned the mesh filter fo years. I am very upset why the oil keeps leaking from everywhere Now I am thinking how can I do a deep cleaning before I can buy the filter and install it
Dear Wonann, Sorry to hear about the issue with your range hood. Could you please email service@smeg.com.au with your name, address and contact number. Please mark the email to the attention of Lesley. Once she has this information, she will be in direct contact with you. Regards Smeg
My fan won’t turn off
Dear Linda A., Could you please contact our service team at service@smeg.com.au with your name, address and contact number along with the model of your rangehood. Once they have this information, they will contact you to discuss. Regards Smeg
The lights on my PUM90X are not working. I have tried replacing the lights but they still do not work. Do you have any advice on what may be the cause?
Hi Harry - Your Electrician will need to contact our Technical Support Team on 02 86674888. Regards SMEG AUSTRALIA
Can you please send me instructions on how to change the lights in a SMEG pum90x undermount rangehood? I have the two new light strips which I purchased from SMEG but need details to give to electrician on how to install. Can you please email to me?
Thank you for your question - Please get your Electrician to contact our Technical Support Team on 02 86674888. Regards SMEG AUSTRALIA
Hi, I have the PUM90X Smeg rangehood .. the strip of lights are dull, do I buy individual lamps or is it a strip light? If I do buy individual lamps where can I purchase these from?
Thanks in advance.
Julie
Hi Julie Edmonds. Thank you for your enquiry. There could be a number of factors that have made your lights appear dull. It could be the feeder, it could be the strip light or other factors, either way, we would need to look at the appliance to properly ascertain the problem. Can you please email us direct with your full name, address and a contact telephone number and then we will be in direct contact with you to discuss further. Our email is: service@smeg.com.au - please mark your email to the attention of Lesley Thank you SMEG AUSTRALIA
hi , i purchased the PUM90X rangehood we moved into our new home and it wouldn't extract steam , I brought this to the attention of our builder who sent out his installer and it was found to not have 150mm extractor pipe to channel to exterior of home it was reduced by half, they used a larger ducting and its working a little better but not great, its also so noisy you cant hear anything but this roaring fan, could you arrange for someone to take a look at this? all my appliances are smeg and love all of them but this extractor fan is like having a jumbo jet in my kitchen. its installed under wall cupboards that have steam and water running down as i cook on induction cooktop below, terribly unhappy with this product, as their anything that can be done to make this work better and block off the noise. i also purchased extended warrantys on my appliances , we move in 2017. been fobbed off with its not a great unit , i feel i paid $$929.00. + ext warranty
Hi Elanie17. Sorry to read your review. My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia. Can you please email me direct - steve.cullen@smeg.com.au and include your full name, address and a contact telephone number. I would like to organise an inspection by our Authorised Smeg Agent. Thank you Steve Cullen.
I have exactly the same issue with a PUM901X rangehood, brand new, ducted outside, if i boil water for pasta I get condensation all over the cupboards despite putting fan on from the start and its SOOOOO Noisy!
Dear StephN, Can you please contact me with all of your details on the above email address regards Steve Cullen
Hi StephN, I’m just wondering if/how this problem was resolved for you? We are in, 2 weeks and have found the same condensation problem as well as a rattling/flicking noise when it is windy. The condensation worries me as it will warp my cabinetry.
Hi all did anyone get this issue fixed where the water drips all over when u cook .. we have just moved into our new house and the volume builder is saying too bad put up with it, it’s normal ! It can’t be, I joust can’t cook anything that requires boiling
Hi! How much does a smeg pum60x replacement filter cost?
Hi Mia ! We have a Spare Parts Department that you can email direct, they will get back to you in regards to the pricing and also who our nearest Smeg Spare Parts Dealer is closest to you - Also,you can order direct from us and we can post the part direct to you. Our spares email is : spareparts@smeg.com.au - thank you Lesley @ Smeg.
We have just installed this rangehood using the charcoal filter. The air blows up the top and into the cabinetry. Is there a plug we need to stop this? Thanks
Hi there Kylie. Is your range hood recirculating or ducted to the outside? If it is ducted, you do not need charcoal filters and the air should go out to a vent outside. If your rangehood is recirculating it is good to use the charcoal filters as it purifies the air and eliminates odours when cooking.
There is not a plug that you could use that we know of. But please do check how your rangehood is installed.
If you have any further queries, please do not hesitate to contact us direct, our Service telephone number is: 02 86674833 or our email is service@smeg.com.au - thank you Lesley.
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